WEBVTT
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Okay, good morning
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and thank you for joining us today.
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I am Marybel Batjer President of the CPUC,
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for those who are on the line.
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I am calling the CPUC Commissioner,
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committee meeting of July 22nd, 2020 to order.
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So today two of the three committees will meet,
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The Finance and The Administration Committee
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and The Emerging Trends Committee.
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If you wish to make a public comment
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or ask a question please dial 8-0-0
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8-5-7-1-9-1-7
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and enter the code
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and press star one.
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You will be placed into a queue
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and will be called upon to speak
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When we get to the public comment period
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which will be after each presentation.
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Additionally, there will also be
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an opportunity for the public to provide general comment
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at the end of the meeting.
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The Finance and The Administration Committee
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will go first today.
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The Chief of the Office of Internal
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Audits, Ginny Venerecion-Alunan,
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will present on the findings of two recent audits.
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The first being review and internal control
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over Employee Separation Process
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and the second being internal control
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over the Business Continuity Plan
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and Technology Recovery Plan.
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Ginny, please begin.
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Good morning Commissioners.
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Thank you for the opportunity to serve today
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as my name is Ginny Veneracion-Alunan,
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I am the Chief Internal Auditor,
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and if I please go to the slide presentation.
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We're bringing up the presentation right now.
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Thank you.
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As you can see we are
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going to provide a report on the audit,
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the two audits that were conducted
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by the Office of Internal Audit Services.
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And this report two final audit reports
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completed in March, 2020.
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Next slide, please.
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For today's presentation I'd like to give a roadmap.
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So we would like to first
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discuss the Office of Internal Audits Services role,
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as well as the Audit Committee,
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We have an Audit Committee comprise of President Batjer
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and Commissioner Shiroma.
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Next I will discuss
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the importance of internal controls,
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provide a definition
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and explain why internal controls is important.
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And the third bullet is our results,
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the focus of the presentation which are the results
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of the review of internal controls that we conducted.
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I will be providing the audit findings,
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the corresponding risk ratings
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and the corrective actions provided by management.
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I will be discussing the Business Continuity Plan
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and Technology Recovery Plan
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results of the review of internal controls,
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as well as the results of the review
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over the Employee Separation Process internal controls.
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Next slide.
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Slide three, please.
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Robert.
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So the first thing I'd like to talk
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about is the role of internal
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Office of Internal Audit Services
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and our accountability to the Audit Committee,
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comprise of President Batjer and Commissioner Shiroma.
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I'd also like to underscore that under
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the Public Utilities Code Section 307.6,
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"The chief internal auditor shall report his
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or her findings and recommendations directly
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to an audit subcommittee."
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In doing so we have Monthly Audit Committee meetings.
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We have a very engage on committee
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and who are
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ensuring that they're fulfilling
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the oversight responsibilities.
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Additionally,
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the Audit Committee among their responsibilities,
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they review and approve the risk-based audit plan.
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They do have,
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an Audit Committee Charter which discusses the purpose,
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the purpose of the Audit Committee shall assist the CPUC
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in fulfilling its oversight responsibilities
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for the system of internal controls,
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the internal audit process
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executed by our office
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and CPUC process for monitoring compliance with internal,
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with laws and regulations.
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And the Audit Committee has authority to approve audits,
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operational reviews and investigations into any matters
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within the scope of its responsibilities.
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Next slide please.
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The authority and services that the office
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of internal audit services conduct
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is under PUC Code Section 307.6,
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section (A) or
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under my role I report directly to the Commissioner
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under the general direction of the President
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in our office reports to the Audit Committee.
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And item (B) we perform audits of key financial,
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management, operational, IT audit function,
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and perform audits within CPUC to improve accountability
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and transparency to executive and state management.
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So just wanted to underscore that we are
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an independent oversight office.
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We receive direction from the Audit Committee
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and we have
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Internal Audit Charter.
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The services that we provide.
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We provide assurance by providing risk-based audits.
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We provide an advisory role
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and we anticipate risk
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and provide services to the audit clients.
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Next slide, please.
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Under our Internal Audit Charter,
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our work has to be done under professional audit standards.
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We follow the international standards
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for the professional practice of internal auditing
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and based on the investigation of internal auditing,
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we help an organization achieve its objectives
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by bringing a systematic
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and disciplined approach to evaluate
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and improve the effectiveness of Risk Management,
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Controls and Governance processes.
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Next slide, please.
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At this point,
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I'd like to discuss the importance of internal control.
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Internal control is any action taken by management,
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the Board and other parties,
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but the goal is to manage risk
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and increase the likelihood that
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established agency objectives
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and goals will be achieved.
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And a simple definition,
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basically essentially we're trying to make the things
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we want to happen happen.
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The things we don't want to happen not happen.
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And why do we have internal controls?
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Why is it necessary for us to have internal controls?
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We basically have four objectives
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to ensure reliability of financial reports.
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We want to increase efficiency
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and effectiveness in operations.
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We want to ensure that there is adherence
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and compliance with the applicable laws and regulations.
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And we also want to have internal controls
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to safeguard our assets.
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This would be similar to like our daily lives
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where we want to make sure
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that we do have internal controls in our lives.
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So this is basically just moving
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what we think are internal controls into the organization.
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Next slide, please.
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The responsibility for internal controls
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is given to management.
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They're responsible for establishing and maintaining
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the controls within the organization.
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Government Code 13400,
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which is known as the State Leadership Accountability Act
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has stated that and has
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required that from all state agencies.
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And I'd like to also remind everyone
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that the internal auditors are not responsible
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for establishing and maintaining controls.
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Instead, we are responsible for examining the adequacy
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and effectiveness of the controls,
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making contributions in terms of the recommendations
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where control improvements are needed
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and contributing to the effectiveness
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of the control environment.
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Next slide, please.
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So this is basically
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just a short, a quick little diagram of the audit process.
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We start at the top of the green circle for initiating.
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The audits that are initiated
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by the Office of Internal Audit Services
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are approved by the Audit Committee.
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And when we do conduct our audit
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they're significant research and planning.
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I've highlighted document review
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but there's also,
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requires meeting and interviewing staff
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understanding their process
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'cause it's important for auditors to
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gain an understanding
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and confirm understanding the process.
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We also needed to focus evidence.
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Audits are evidence based.
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We need ensure that we should stay in shape,
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and substantiate the evidence,
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substantiate the finding before we could have any findings.
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Next slide.
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But that
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circle is like the report itself.
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We start off with the draft audit report
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and this is where we provide the audit results.
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And,
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we provide this to management.
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We provide management an opportunity to
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agree or disagree with the findings
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and to provide their intended corrective action
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as a response to recommendations.
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Based on our audits for both audit reports
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that are presented today management has agreed
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that our findings,
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we have a collaborative approach
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then those are price approach
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that we explained
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and we
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work with management throughout the audits.
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There are instances that during the audit
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we found some control deficiencies
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and if that's fixed we work on that right away.
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I think it is important that
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we work on resolution
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and we don't wait until
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an audit report is issued.
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After management provides their comments
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that is incorporated,
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the management responses reflect
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their intended corrected actions
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and we've also requested them to provide the targeted
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implementation date.
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And this is for accountability as we move on to the face of
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audit followup and monitoring.
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So this the yellow one talks about the action plan
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which is an active process where
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the management and the audit client
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where we work with them.
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and we actually ensure that they're addressing
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the recommendation and addressing the finding.
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Moving on to the next slide, please.
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For the next two slides,
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I will be discussing the summary of audit findings.
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The table below shows,
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the table with the finding
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for the first column
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and there four other
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there's actually
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there are four one, two, three
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there's like five risk ratings.
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For this specific audit,
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we have two findings which
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are considered priority risk ratings.
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So for the review of internal controls
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over the Business Continuity Plan,
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slide 10, please.
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One more.
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What you see on the Board is
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the risk ratings,
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but we are going to go
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one more slide back, please.
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Thank you.
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So,
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for the review of internal controls
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over the Business Continuity Plan
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and the Technology Recovery Plan,
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our audit objective was to determine the adequacy
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and effectiveness of
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continuity planning management controls.
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Additionally,
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we wanted to assess whether internal controls over the
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Continuity Plan and Technology Recovery Plan
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are in place at CPUC and operating as designed.
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And that the processes are administered in accordance
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with the applicable federal state department rules.
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Based on our audits,
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we found that there was a significant lack
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of internal controls,
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which limited our testing.
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Specifically for finding one
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the CPUC does not have a Business Continuity Plan.
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And this is what I mean when I stated that
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we weren't able to
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conduct testing because there was no plan.
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The second finding,
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well, we did find that there was a Technology Recovery Plan,
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the value of that Technology Recovery Plan is questionable
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'cause it was created independently
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without the current Business Continuity Plan.
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Both findings are rated priorities for this
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corrective actions that management
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should address immediately.
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Next slide, please,
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For this,
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for the review of internal controls
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over the Employee Separation Process,
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our audit objective was to determine
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whether internal controls over the CPUC
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Employee Separation Process
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that were related specifically to the assets
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which are laptops equipment.
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Security controls and
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terminating system user accounts,
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whether they were in place
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and operating as designed
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and B, whether the processes were in compliance
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with the specific rules, regulations and statutes.
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Based on the audit we have five reportable findings
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and we have noted that there is a significant lack
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of internal control over the reviewed areas
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of Employee Separation Processes.
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Additionally,
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we found that while HRV on human resources had
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established in October 2018 policies and procedures.
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(mumbles)
00:15:27.180 --> 00:15:29.300
Within the organization,
00:15:29.300 --> 00:15:30.990
there was a lack of awareness
00:15:30.990 --> 00:15:34.340
of the new policies that were established back then.
00:15:34.340 --> 00:15:36.450
And then we also noted
00:15:36.450 --> 00:15:38.593
related internal control weaknesses.
00:15:39.810 --> 00:15:41.170
For the five findings,
00:15:41.170 --> 00:15:44.730
they're are all rank priority risk ratings.
00:15:44.730 --> 00:15:45.960
First finding,
00:15:45.960 --> 00:15:48.290
the separated employees user accounts
00:15:48.290 --> 00:15:51.103
are not timely disabled or terminated.
00:15:51.970 --> 00:15:53.529
Then the second finding,
00:15:53.529 --> 00:15:56.050
IT equipment retrieval was delayed,
00:15:56.050 --> 00:15:57.360
which now means
00:15:57.360 --> 00:15:59.020
an employee could
00:15:59.020 --> 00:16:00.770
have left CPUC but
00:16:01.900 --> 00:16:04.850
we were not timely retrieving the equipment.
00:16:04.850 --> 00:16:06.980
Sometimes they were left at the employee's desk
00:16:06.980 --> 00:16:10.230
and sometimes they were left with the supervisors.
00:16:10.230 --> 00:16:13.110
We also noted significant internal control weaknesses
00:16:13.110 --> 00:16:15.713
over batch retrieval and the activation.
00:16:16.940 --> 00:16:18.620
We're finding number four,
00:16:18.620 --> 00:16:22.420
HRV did not fully enforce the systematic rollout
00:16:22.420 --> 00:16:25.500
and implementation of the Employee Separation,
00:16:25.500 --> 00:16:27.800
clearance policy and procedure.
00:16:27.800 --> 00:16:28.830
While we did say,
00:16:28.830 --> 00:16:32.250
I stated earlier that in October 2018
00:16:32.250 --> 00:16:34.170
policies were established,
00:16:34.170 --> 00:16:36.400
there was no enforcement.
00:16:36.400 --> 00:16:38.390
For finding number five,
00:16:38.390 --> 00:16:41.820
policy procedures that were implemented then
00:16:41.820 --> 00:16:43.820
means refinements and enhancements
00:16:43.820 --> 00:16:45.610
to strengthen internal controls
00:16:45.610 --> 00:16:47.460
and to guide management
00:16:47.460 --> 00:16:50.053
and staff in processing Employee Separation.
00:16:51.460 --> 00:16:52.890
What I'd like to point out
00:16:52.890 --> 00:16:56.000
is under slides nine and 10.
00:16:56.000 --> 00:16:58.473
What I'm focusing here are the findings.
00:17:00.928 --> 00:17:02.810
In the slide 13 and 14
00:17:03.700 --> 00:17:08.700
is where each finding has a corresponding recommendation.
00:17:08.730 --> 00:17:12.430
And we also provide what management has provided
00:17:12.430 --> 00:17:15.900
as the corrective action dates for implementation.
00:17:15.900 --> 00:17:17.160
So I will be,
00:17:17.160 --> 00:17:20.390
I think I'd want it to highlight slides nine and 10
00:17:20.390 --> 00:17:22.870
because I'd have to toggle back between slides
00:17:22.870 --> 00:17:24.323
13 and 14 later on.
00:17:26.260 --> 00:17:27.330
For slides,
00:17:27.330 --> 00:17:29.990
moving on to slide 11
00:17:29.990 --> 00:17:33.223
regarding a definition of a priority risk rating.
00:17:34.160 --> 00:17:35.110
Next slide, please.
00:17:39.170 --> 00:17:41.720
So here a legend of the risk rating.
00:17:41.720 --> 00:17:44.480
And basically we look at this as,
00:17:44.480 --> 00:17:46.270
what is the effect
00:17:46.270 --> 00:17:48.150
of the noted findings
00:17:48.150 --> 00:17:51.450
or control deficiencies in CPUC?
00:17:51.450 --> 00:17:55.270
So for the five findings in Employee Separation
00:17:55.270 --> 00:17:58.440
and the two findings in Business Continuity Plan,
00:17:58.440 --> 00:18:01.820
they were all ranked priority risk ratings.
00:18:01.820 --> 00:18:05.700
Which means management must implement corrective actions
00:18:05.700 --> 00:18:06.860
as soon as possible
00:18:06.860 --> 00:18:09.390
and monitor the effectiveness.
00:18:09.390 --> 00:18:11.280
As stated on the table,
00:18:11.280 --> 00:18:12.620
there is
00:18:12.620 --> 00:18:14.540
indeed an ongoing threat
00:18:14.540 --> 00:18:16.640
to the achievement of our
00:18:16.640 --> 00:18:18.250
strategic objectives and goals.
00:18:18.250 --> 00:18:19.910
We have
00:18:19.910 --> 00:18:23.700
a lot of the deficiencies that have either
00:18:23.700 --> 00:18:25.480
and most of them have
00:18:25.480 --> 00:18:28.203
not complied with the statutory requirements.
00:18:29.310 --> 00:18:32.340
And we also have the risk of the assets not being
00:18:32.340 --> 00:18:34.860
safeguarded for Employee Separation.
00:18:34.860 --> 00:18:35.693
Next slide.
00:18:40.540 --> 00:18:41.373
This slide is the,
00:18:41.373 --> 00:18:44.000
on a process that was started
00:18:44.000 --> 00:18:45.793
with our new team.
00:18:46.680 --> 00:18:49.800
So an important phase of
00:18:49.800 --> 00:18:51.020
the audit process
00:18:51.020 --> 00:18:54.310
is once an audit report is completed.
00:18:54.310 --> 00:18:57.850
There has to be audit follow-up and monitoring.
00:18:57.850 --> 00:19:00.560
All our monitoring and follow-up efforts
00:19:00.560 --> 00:19:02.530
are reported to the Audit Committee
00:19:02.530 --> 00:19:04.483
and our monthly committee meetings.
00:19:05.410 --> 00:19:08.610
Monitoring of management's corrective action reports,
00:19:08.610 --> 00:19:12.270
which I would call CAP is very important
00:19:12.270 --> 00:19:14.040
to ensure that we have accountability
00:19:14.040 --> 00:19:17.080
and ensure that we touch base with management
00:19:17.080 --> 00:19:20.420
and ensure that they address the recommendations
00:19:20.420 --> 00:19:22.570
and whether their corrective action
00:19:22.570 --> 00:19:24.760
also addresses the findings.
00:19:24.760 --> 00:19:27.030
So in doing so we request updates
00:19:27.030 --> 00:19:29.460
from management 60 days
00:19:29.460 --> 00:19:31.960
from the final audit report release date.
00:19:31.960 --> 00:19:35.390
So we have 60 days six months and one year.
00:19:35.390 --> 00:19:38.470
That's when management provides responses to us.
00:19:38.470 --> 00:19:41.590
And after the one year mark then we still continue
00:19:41.590 --> 00:19:43.500
with the monitoring.
00:19:43.500 --> 00:19:44.890
And ask me there,
00:19:44.890 --> 00:19:47.650
we may conduct a follow-up audit to determine
00:19:47.650 --> 00:19:50.243
if corrective actions have been implemented.
00:19:55.820 --> 00:19:58.523
For slide 13, please, next slide.
00:20:01.661 --> 00:20:03.750
Well, as I mentioned earlier,
00:20:03.750 --> 00:20:07.040
for slide 13 I'd like to refer you back
00:20:07.040 --> 00:20:09.450
and toggle back between
00:20:10.550 --> 00:20:14.770
for slide 13 if you could look back at slide
00:20:14.770 --> 00:20:15.603
nine.
00:20:17.220 --> 00:20:21.593
So, we have the Business Continuity Plan,
00:20:22.490 --> 00:20:24.910
corrective actions update
00:20:24.910 --> 00:20:26.630
and what's listed here
00:20:26.630 --> 00:20:29.290
like one A, one B, one C.
00:20:29.290 --> 00:20:32.430
And one B correspond to the finding one,
00:20:32.430 --> 00:20:35.320
which states that CPUC does not have
00:20:35.320 --> 00:20:37.420
a continuity plan.
00:20:37.420 --> 00:20:42.420
And I basically provided the 60 day update.
00:20:42.750 --> 00:20:44.750
Our next follow-up report
00:20:45.680 --> 00:20:49.210
from management is due on September 16.
00:20:49.210 --> 00:20:52.060
For one A I've also noted that
00:20:52.060 --> 00:20:54.010
while we did have,
00:20:54.010 --> 00:20:56.780
so the first column is the recommendation
00:20:56.780 --> 00:20:59.690
and the description of the specific recommendation.
00:20:59.690 --> 00:21:02.940
Third column is the initial target completion date,
00:21:02.940 --> 00:21:05.393
which is stated in the audit report.
00:21:06.820 --> 00:21:10.520
Next column over is the updated target completion date
00:21:10.520 --> 00:21:13.250
at the 60 day update
00:21:13.250 --> 00:21:14.763
for the management response.
00:21:15.810 --> 00:21:18.160
So what this actually shows is that
00:21:18.160 --> 00:21:19.570
for the different findings
00:21:19.570 --> 00:21:21.330
for a Business Continuity Plan
00:21:21.330 --> 00:21:24.329
which had a target completion date of
00:21:24.329 --> 00:21:26.900
6/30 they are open.
00:21:26.900 --> 00:21:28.670
We had reached out to
00:21:29.890 --> 00:21:32.260
the Admin Services Director who had stated that
00:21:32.260 --> 00:21:35.210
the plan was submitted to Cal OES.
00:21:35.210 --> 00:21:38.520
He had sent an update on 6/29
00:21:38.520 --> 00:21:41.020
and based on the update yesterday,
00:21:41.020 --> 00:21:44.090
Cal OES the main reviewer is
00:21:45.400 --> 00:21:47.010
out until August
00:21:47.010 --> 00:21:49.840
because he's out in assignment for Colby response.
00:21:49.840 --> 00:21:51.340
Right now this
00:21:51.340 --> 00:21:52.953
recommendations are still open.
00:21:54.200 --> 00:21:55.303
Next slide, please.
00:22:02.000 --> 00:22:04.870
For the Employee Separation Process Audits,
00:22:04.870 --> 00:22:07.870
this is the 60-day CAPs update.
00:22:07.870 --> 00:22:10.680
Just wanted to also emphasize that this
00:22:11.590 --> 00:22:12.640
worksheet is busy
00:22:13.710 --> 00:22:16.560
and wanted to toggle back to
00:22:16.560 --> 00:22:17.920
slide
00:22:17.920 --> 00:22:19.270
10.
00:22:19.270 --> 00:22:23.400
And while we have the five findings in slide 10,
00:22:23.400 --> 00:22:27.240
there are 11 reports that are listed.
00:22:27.240 --> 00:22:28.950
What this,
00:22:28.950 --> 00:22:31.480
report shows is
00:22:31.480 --> 00:22:33.080
that
00:22:33.080 --> 00:22:34.560
there was a,
00:22:34.560 --> 00:22:38.250
here's the description of what the recommendation states
00:22:38.250 --> 00:22:39.880
and the initial completion,
00:22:39.880 --> 00:22:41.560
target completion date
00:22:41.560 --> 00:22:44.760
versus what the new updates
00:22:44.760 --> 00:22:48.043
for a target completion date was given at a 60-day mark.
00:22:49.000 --> 00:22:53.590
What is reflected here is the 60-day update.
00:22:53.590 --> 00:22:55.520
And while we had reached out,
00:22:55.520 --> 00:22:56.800
and I know that HR
00:22:57.891 --> 00:22:58.830
is leading the work,
00:22:58.830 --> 00:23:03.330
I also want this to go over as I go over each area.
00:23:03.330 --> 00:23:08.000
Which of the areas have been completed
00:23:08.000 --> 00:23:10.853
and implemented since this report.
00:23:11.710 --> 00:23:14.300
So in this report we see
00:23:14.300 --> 00:23:17.500
an implementation for item one,
00:23:17.500 --> 00:23:19.343
as well as item three.
00:23:20.400 --> 00:23:23.780
And HR has like submitted their updates,
00:23:23.780 --> 00:23:26.020
which internal audits is reviewing
00:23:26.020 --> 00:23:29.880
and there're some areas that there is continued,
00:23:29.880 --> 00:23:32.180
continued monitoring involved.
00:23:32.180 --> 00:23:34.100
For example, one B
00:23:34.100 --> 00:23:35.900
this would be continuous monitoring
00:23:35.900 --> 00:23:37.690
that's involved with this one.
00:23:37.690 --> 00:23:39.260
For one C,
00:23:39.260 --> 00:23:41.860
this is still open.
00:23:41.860 --> 00:23:46.000
HR states that it's partially implemented.
00:23:46.000 --> 00:23:47.320
For one D,
00:23:47.320 --> 00:23:48.850
which is a
00:23:48.850 --> 00:23:50.760
an 8/13/2020.
00:23:50.760 --> 00:23:54.010
So we will get an update of that as well as item two.
00:23:54.010 --> 00:23:56.530
For item three it's been implemented.
00:23:56.530 --> 00:23:58.370
For item four,
00:23:58.370 --> 00:24:00.920
we say it is partially implemented
00:24:00.920 --> 00:24:03.673
and we will be discussing with HR.
00:24:04.870 --> 00:24:07.900
And item four B is partially implemented.
00:24:07.900 --> 00:24:10.640
We did see implementation
00:24:10.640 --> 00:24:14.250
in items five A and five C.
00:24:14.250 --> 00:24:15.130
So I,
00:24:15.130 --> 00:24:16.330
this actually shows
00:24:17.420 --> 00:24:20.593
that there is continued work to fix the problem.
00:24:22.230 --> 00:24:24.010
So at this point,
00:24:24.010 --> 00:24:26.070
so this is our last slide.
00:24:26.070 --> 00:24:28.627
I also wanted to point out that
00:24:28.627 --> 00:24:32.690
I have provided an appendix that shows
00:24:32.690 --> 00:24:34.680
the detailed audit results
00:24:34.680 --> 00:24:38.676
from the March 2020 audit report.
00:24:38.676 --> 00:24:40.630
And that is in a,
00:24:40.630 --> 00:24:43.190
if you'd like to go over detailed
00:24:43.190 --> 00:24:44.700
audit findings and the recommendation
00:24:44.700 --> 00:24:47.193
that is detailed separately in the appendix.
00:24:49.190 --> 00:24:52.110
At this point this is the end of the presentation.
00:24:52.110 --> 00:24:54.373
And I'd be open to take questions.
00:24:56.300 --> 00:24:58.700
President Batjer I have a question.
00:25:00.220 --> 00:25:02.470
Yes Commissioner Randolph, please go ahead.
00:25:04.900 --> 00:25:06.550
Ginny could you just tell
00:25:06.550 --> 00:25:08.030
us a little bit about
00:25:08.030 --> 00:25:10.920
the Business Continuity Plan requirement
00:25:10.920 --> 00:25:12.690
since it's reviewed by Cal OES.
00:25:12.690 --> 00:25:15.100
I assume this is a Statewide requirement.
00:25:15.100 --> 00:25:18.090
And if you could just tell me a little bit about what
00:25:18.090 --> 00:25:20.533
those plans are required to include.
00:25:21.770 --> 00:25:24.793
So thanks Commissioner Randolph.
00:25:25.730 --> 00:25:29.240
So each state agency
00:25:29.240 --> 00:25:31.730
is required to follow the requirements
00:25:31.730 --> 00:25:33.730
and the guidelines set forth
00:25:33.730 --> 00:25:34.927
by the Cal OES.
00:25:35.800 --> 00:25:38.110
So there is a standard template,
00:25:38.110 --> 00:25:41.520
but the specific guidelines ensure
00:25:41.520 --> 00:25:44.990
that each state agency identifies
00:25:44.990 --> 00:25:46.490
essential functions
00:25:47.430 --> 00:25:51.260
so that an agency's able to operate
00:25:51.260 --> 00:25:53.930
when a disaster occurs.
00:25:53.930 --> 00:25:58.070
So this reading would be the disaster recovery ensuring that
00:25:58.070 --> 00:26:02.050
we are able to provide the essential services
00:26:02.050 --> 00:26:04.210
when the disaster strikes.
00:26:04.210 --> 00:26:05.043
So there are,
00:26:05.043 --> 00:26:06.920
it's a pretty,
00:26:06.920 --> 00:26:09.130
the templates have been provided
00:26:09.130 --> 00:26:10.830
to state agencies,
00:26:10.830 --> 00:26:14.123
but it requires Cal OES review and approval.
00:26:14.970 --> 00:26:16.730
So each agency reading
00:26:16.730 --> 00:26:20.220
for continuity management purposes
00:26:20.220 --> 00:26:22.130
and for the controls,
00:26:22.130 --> 00:26:26.520
it is best practices as well as compliance with state
00:26:26.520 --> 00:26:29.690
regulations that each agency should have
00:26:29.690 --> 00:26:32.530
a current Business Continuity Plan.
00:26:32.530 --> 00:26:34.420
And there are specific
00:26:34.420 --> 00:26:36.550
requirements for review and approval
00:26:36.550 --> 00:26:39.433
as well as ensuring that it's updated timely.
00:26:42.650 --> 00:26:44.210
So does it include things like.
00:26:44.210 --> 00:26:46.070
you know, getting your IT back
00:26:46.070 --> 00:26:49.440
having management available.
00:26:49.440 --> 00:26:50.273
Yes so
00:26:51.510 --> 00:26:53.340
with the Continuity Plan,
00:26:53.340 --> 00:26:57.030
a subset of that is the Technology Recovery Plan.
00:26:57.030 --> 00:26:58.360
Which means,
00:26:58.360 --> 00:27:01.720
if something happens in life to provide services
00:27:01.720 --> 00:27:04.970
and immediate this old technology is required
00:27:04.970 --> 00:27:06.373
in order to bring that up.
00:27:08.120 --> 00:27:09.110
So there are different,
00:27:09.110 --> 00:27:10.560
like in addition to identifying
00:27:10.560 --> 00:27:11.860
what the essential functions,
00:27:11.860 --> 00:27:14.550
so that actually will then trim down the areas
00:27:14.550 --> 00:27:16.140
as to what are the essential functions
00:27:16.140 --> 00:27:18.370
that need to be up and running.
00:27:18.370 --> 00:27:21.030
The separate issue about technology,
00:27:21.030 --> 00:27:25.283
did that the reason why the Technology Recovery Plan,
00:27:26.270 --> 00:27:29.340
if a finding if it needs to go hand in hand
00:27:29.340 --> 00:27:31.713
with the identified Continuity Plan
00:27:31.713 --> 00:27:34.147
with the essential functions so
00:27:34.147 --> 00:27:36.400
IT knows how to act
00:27:36.400 --> 00:27:38.333
and they actually have to align.
00:27:40.510 --> 00:27:41.908
Okay, thank you.
00:27:41.908 --> 00:27:44.710
Thank you.
00:27:44.710 --> 00:27:47.470
Yes Commissioner Shiroma.
00:27:47.470 --> 00:27:49.050
Yes, thank you.
00:27:49.050 --> 00:27:51.540
Thank you, Ginny for the presentation.
00:27:51.540 --> 00:27:53.030
This is a question for
00:27:53.030 --> 00:27:55.403
our Executive, Alice Devin.
00:27:56.500 --> 00:27:57.333
Now,
00:27:58.970 --> 00:27:59.830
what we heard
00:27:59.830 --> 00:28:01.243
as Ginny outlines,
00:28:02.484 --> 00:28:03.950
there're state requirements,
00:28:03.950 --> 00:28:05.527
the internal auditor,
00:28:05.527 --> 00:28:06.580
(mumbles)
00:28:06.580 --> 00:28:08.430
Now are we
00:28:08.430 --> 00:28:10.600
complying with those standards?
00:28:10.600 --> 00:28:11.780
And then it's up to the
00:28:13.140 --> 00:28:18.000
executive team and in our case the CPUC to
00:28:18.000 --> 00:28:18.833
effectuate
00:28:19.920 --> 00:28:21.380
these requirements.
00:28:21.380 --> 00:28:22.390
So when I heard
00:28:23.650 --> 00:28:25.880
about the Business Continuity Plan is that
00:28:27.770 --> 00:28:30.510
it has been sent over to OES for review
00:28:30.510 --> 00:28:31.677
and sign off
00:28:31.677 --> 00:28:34.670
but the individual who is responsible
00:28:34.670 --> 00:28:36.290
for reviewing it
00:28:36.290 --> 00:28:41.290
is delayed reviews our plan because of the pandemic,
00:28:42.700 --> 00:28:44.513
which is definitely understandable.
00:28:45.980 --> 00:28:47.570
So what happens
00:28:47.570 --> 00:28:49.590
in the interim if
00:28:49.590 --> 00:28:51.500
there is an earthquake,
00:28:51.500 --> 00:28:52.750
if there is a flood,
00:28:52.750 --> 00:28:54.563
if there is et cetera.
00:28:56.100 --> 00:28:59.030
What happens are we poised to
00:29:00.220 --> 00:29:02.980
use that draft plan
00:29:02.980 --> 00:29:05.110
even as we're awaiting for
00:29:05.110 --> 00:29:07.903
the final approval from OES?
00:29:11.910 --> 00:29:12.960
Hi Commissioner Shiroma,
00:29:12.960 --> 00:29:15.870
this is Executive Director Alice Devin.
00:29:15.870 --> 00:29:18.380
Hi Commissioners, President Batjer.
00:29:18.380 --> 00:29:19.660
Thank you Ginny
00:29:19.660 --> 00:29:21.603
and Dan for your presentation.
00:29:23.120 --> 00:29:25.940
Essentially Commissioner we would follow the plan
00:29:25.940 --> 00:29:29.160
that we have submitted at this time.
00:29:29.160 --> 00:29:30.970
And one of the things that
00:29:31.850 --> 00:29:34.870
director has a veto and I have been chatting about,
00:29:34.870 --> 00:29:37.633
and we, in fact, he phoned Cal OES.
00:29:38.600 --> 00:29:40.340
Last week or the week before
00:29:40.340 --> 00:29:42.820
to talk about exactly what you're
00:29:42.820 --> 00:29:44.240
asking
00:29:44.240 --> 00:29:45.340
and, you know
00:29:45.340 --> 00:29:47.720
setting up go bags, you know,
00:29:47.720 --> 00:29:49.690
getting everything in place,
00:29:49.690 --> 00:29:52.130
because I think in San Francisco,
00:29:52.130 --> 00:29:54.230
a likelihood of a earthquake is something
00:29:54.230 --> 00:29:56.480
we have to be very real about
00:29:56.480 --> 00:29:58.330
and be prepared for.
00:29:58.330 --> 00:29:59.730
I think what's interesting though.
00:29:59.730 --> 00:30:01.620
The other question we're asking
00:30:01.620 --> 00:30:03.060
and it's something that
00:30:03.060 --> 00:30:05.590
you know, we're in a different world right now.
00:30:05.590 --> 00:30:08.880
We're essentially all teleworking.
00:30:08.880 --> 00:30:11.646
So if there is an earthquake,
00:30:11.646 --> 00:30:15.220
what is different now
00:30:15.220 --> 00:30:16.690
then would be
00:30:17.790 --> 00:30:19.150
since we're all teleworking
00:30:19.150 --> 00:30:22.400
and what, you know so IT infrastructure is critical,
00:30:22.400 --> 00:30:23.870
you know, do we have redundancy?
00:30:23.870 --> 00:30:26.110
So we're asking those types of questions
00:30:26.110 --> 00:30:28.120
that we probably wouldn't have asked,
00:30:28.120 --> 00:30:31.820
had we not been in this situation that we're in right now.
00:30:31.820 --> 00:30:33.100
So I think
00:30:33.100 --> 00:30:36.840
this is actually a very good time for us to learn
00:30:36.840 --> 00:30:38.430
and to grow.
00:30:38.430 --> 00:30:41.060
I think Cal OES is also learning from this process.
00:30:41.060 --> 00:30:42.963
I think other state agencies are.
00:30:43.950 --> 00:30:46.200
I'd like to engage with government operations
00:30:46.200 --> 00:30:49.360
as well to find out kind of what they're doing.
00:30:49.360 --> 00:30:51.300
So I hope I've answered your question.
00:30:51.300 --> 00:30:52.630
If not,
00:30:52.630 --> 00:30:54.130
please let me know, thank you.
00:30:56.013 --> 00:30:57.690
Commissioner Shiroma.
00:30:57.690 --> 00:30:58.523
Yes, thank you.
00:30:58.523 --> 00:30:59.950
Thank you Alice.
00:30:59.950 --> 00:31:02.670
Yes, you did answer my question
00:31:02.670 --> 00:31:04.530
in what I recall from my
00:31:04.530 --> 00:31:06.193
previous Board.
00:31:07.940 --> 00:31:08.830
Answer was
00:31:08.830 --> 00:31:10.990
did our staff have
00:31:10.990 --> 00:31:12.950
ready access to
00:31:12.950 --> 00:31:15.340
files and information that they needed to,
00:31:15.340 --> 00:31:16.660
can use to provide services.
00:31:16.660 --> 00:31:18.480
In that case it was for
00:31:18.480 --> 00:31:20.963
farm workers and growers.
00:31:22.330 --> 00:31:24.770
So it's a constant learning process,
00:31:24.770 --> 00:31:27.650
but to assure that we can still do our work.
00:31:27.650 --> 00:31:28.940
I have a question for
00:31:29.810 --> 00:31:31.430
our human resources,
00:31:31.430 --> 00:31:34.360
Executive Chris Rojas.
00:31:34.360 --> 00:31:36.899
In terms of employees operations,
00:31:36.899 --> 00:31:38.030
the audit outlines,
00:31:38.030 --> 00:31:41.310
the kinds of things that we need to have in place to assure
00:31:42.200 --> 00:31:44.010
the overall security
00:31:44.010 --> 00:31:48.289
of our organization in terms of separations.
00:31:48.289 --> 00:31:51.470
Is there a,
00:31:51.470 --> 00:31:54.870
more granular work plan to get to
00:31:54.870 --> 00:31:55.703
completed,
00:31:57.130 --> 00:31:59.399
implemented,
00:31:59.399 --> 00:32:00.663
training.
00:32:01.820 --> 00:32:04.600
Is there an effort underway to
00:32:04.600 --> 00:32:06.250
get to
00:32:06.250 --> 00:32:08.310
checking off all those boxes
00:32:08.310 --> 00:32:10.743
that Ginny showed us on the screen?
00:32:12.730 --> 00:32:14.430
Thank you Commissioner Shiroma
00:32:14.430 --> 00:32:16.450
and good morning Commissioners.
00:32:16.450 --> 00:32:17.963
Yes, I'm actually,
00:32:19.250 --> 00:32:22.030
I have a good news bad news situation.
00:32:22.030 --> 00:32:25.730
So the good news is we actually do have
00:32:25.730 --> 00:32:28.200
mostly completed on here.
00:32:28.200 --> 00:32:29.370
The bad news is
00:32:29.370 --> 00:32:33.100
the information did not get to Ginny and Dan on time.
00:32:33.100 --> 00:32:34.110
But,
00:32:34.110 --> 00:32:38.440
most of our categories are indicating either completed
00:32:38.440 --> 00:32:40.100
or continuing.
00:32:40.100 --> 00:32:45.100
The only one that is partially implemented is one C.
00:32:45.270 --> 00:32:49.710
And that is because of the recommendation to train
00:32:49.710 --> 00:32:53.560
the supervisors and managers on the separation process.
00:32:53.560 --> 00:32:56.260
And we've been trying to figure out what
00:32:56.260 --> 00:32:57.533
that would look like.
00:32:58.560 --> 00:33:01.533
We normally do our work through the HR liaison
00:33:01.533 --> 00:33:03.920
that we have trained the HR liaison
00:33:05.180 --> 00:33:07.690
and we have set up a reconciliation process.
00:33:07.690 --> 00:33:08.750
So,
00:33:08.750 --> 00:33:10.120
we're working and monitoring
00:33:10.120 --> 00:33:12.060
making sure that the liaison
00:33:12.060 --> 00:33:14.350
are in fact completing the separation process.
00:33:14.350 --> 00:33:15.183
So,
00:33:16.970 --> 00:33:20.500
so I think you'd be pleased if you
00:33:20.500 --> 00:33:22.380
had access to what I'm saying
00:33:22.380 --> 00:33:24.293
and that most of it is completed.
00:33:26.320 --> 00:33:28.748
And I think, Oh, excuse me.
00:33:28.748 --> 00:33:29.581
Sorry.
00:33:29.581 --> 00:33:30.414
Sorry.
00:33:30.414 --> 00:33:32.010
I may follow up with
00:33:32.010 --> 00:33:35.851
on Commissioner's Shiroma's comments to
00:33:35.851 --> 00:33:37.080
(mumbles)
00:33:37.080 --> 00:33:38.840
'Cause it would really be helpful
00:33:38.840 --> 00:33:42.550
if you all could send the updates
00:33:42.550 --> 00:33:45.040
as soon as you can to Ginny and Dan.
00:33:45.040 --> 00:33:47.320
So that they could update the Audit Committee
00:33:48.370 --> 00:33:49.630
at our next audit meeting
00:33:49.630 --> 00:33:51.957
'cause that would be very helpful to see that.
00:33:51.957 --> 00:33:54.140
And it's very good to hear this
00:33:54.140 --> 00:33:56.190
because we were really lacking controls
00:33:56.190 --> 00:33:57.530
in the separation area.
00:33:57.530 --> 00:33:59.570
One of the concerns I had with a course
00:34:01.090 --> 00:34:03.200
unplugging if you will,
00:34:03.200 --> 00:34:05.480
the technology once a
00:34:06.750 --> 00:34:08.951
person has left the Commission,
00:34:08.951 --> 00:34:10.451
but I'm talking to
00:34:11.880 --> 00:34:12.713
Commissioner Shiroma
00:34:12.713 --> 00:34:14.880
and I am talking to Ginny.
00:34:17.550 --> 00:34:21.230
The auditor's got on top of that immediately with
00:34:21.230 --> 00:34:22.940
the IT staff,
00:34:22.940 --> 00:34:24.780
so that they could make that improvement.
00:34:24.780 --> 00:34:26.100
So,
00:34:26.100 --> 00:34:28.160
even though that's not noted,
00:34:28.160 --> 00:34:30.740
I just wanted my fellow Commissioners to know that
00:34:30.740 --> 00:34:32.590
that didn't wait for a 30-day
00:34:32.590 --> 00:34:34.420
or a-60 day review.
00:34:34.420 --> 00:34:37.750
It was done immediately then and fixed.
00:34:37.750 --> 00:34:39.040
I think in a very timely manner.
00:34:39.040 --> 00:34:40.400
I'm not sure but that's
00:34:40.400 --> 00:34:41.720
what the timeframe was.
00:34:41.720 --> 00:34:43.553
But I just wanted to note that.
00:34:45.580 --> 00:34:46.623
Yes, go ahead.
00:34:47.497 --> 00:34:48.600
President Batjer,
00:34:48.600 --> 00:34:50.950
this is Ginny, Commissioner.
00:34:50.950 --> 00:34:52.620
And I think just to
00:34:52.620 --> 00:34:54.620
follow up on your comment,
00:34:54.620 --> 00:34:58.460
I think regarding the system access,
00:34:58.460 --> 00:35:02.720
when we discuss the problem with the audit team,
00:35:02.720 --> 00:35:04.190
with our audit clients
00:35:04.190 --> 00:35:06.850
and discuss that we had issues about
00:35:06.850 --> 00:35:09.500
the termination being
00:35:09.500 --> 00:35:10.750
delayed.
00:35:10.750 --> 00:35:13.430
As soon as they identified the problem,
00:35:13.430 --> 00:35:15.680
they worked quickly on
00:35:15.680 --> 00:35:16.790
fixing that problem.
00:35:16.790 --> 00:35:17.623
And the,
00:35:17.623 --> 00:35:20.320
read the underscores that I think everyone is working hard
00:35:20.320 --> 00:35:22.160
to ensure that
00:35:22.160 --> 00:35:23.107
the problems are fixed
00:35:23.107 --> 00:35:25.533
and we don't wait until the audit report.
00:35:26.490 --> 00:35:28.690
Additionally I'd like to add on,
00:35:28.690 --> 00:35:30.410
I did state,
00:35:30.410 --> 00:35:32.210
I know Chris thank you for
00:35:32.210 --> 00:35:33.230
providing the information.
00:35:33.230 --> 00:35:37.010
I know we have new information that we received this morning
00:35:37.010 --> 00:35:39.550
and I will provide that to the Audit Committee
00:35:39.550 --> 00:35:41.590
and noted that there is
00:35:41.590 --> 00:35:45.112
a continuous monitoring as well as ensuring that
00:35:45.112 --> 00:35:47.430
the corrective action is met.
00:35:47.430 --> 00:35:50.290
I will be meeting with your team because
00:35:50.290 --> 00:35:51.650
based on our audit followup,
00:35:51.650 --> 00:35:54.200
we're also going to review with your team,
00:35:54.200 --> 00:35:55.880
the areas where we,
00:35:55.880 --> 00:35:58.740
have additional suggestions to ensure that
00:35:58.740 --> 00:36:01.507
all the corrective action meets the audit findings
00:36:01.507 --> 00:36:03.250
and the recommendations.
00:36:03.250 --> 00:36:07.309
But I have also identified the areas that,
00:36:07.309 --> 00:36:09.790
and wanted to say thank you for ensuring
00:36:09.790 --> 00:36:11.930
that the work is completed.
00:36:11.930 --> 00:36:14.430
And I will schedule a meeting to meet with your team.
00:36:14.430 --> 00:36:16.077
And we will President Batjer
00:36:16.077 --> 00:36:18.410
and Commissioner Shiroma this will be provided to you
00:36:18.410 --> 00:36:19.750
at the Audit Committee
00:36:19.750 --> 00:36:21.960
meeting next week, thank you.
00:36:21.960 --> 00:36:24.050
Appreciate that, thank you Ginny
00:36:24.050 --> 00:36:25.310
and thank you, Chris.
00:36:25.310 --> 00:36:26.960
I have another question.
00:36:26.960 --> 00:36:28.070
If I may,
00:36:28.070 --> 00:36:30.800
Alice you brought up a very good point
00:36:30.800 --> 00:36:32.200
regarding that
00:36:32.200 --> 00:36:33.680
what was submitted
00:36:33.680 --> 00:36:36.850
on our Business Continuity Plan to OES
00:36:36.850 --> 00:36:39.240
did not take into town
00:36:40.520 --> 00:36:41.450
pandemic.
00:36:41.450 --> 00:36:42.520
So,
00:36:42.520 --> 00:36:44.640
and our new life
00:36:44.640 --> 00:36:46.560
and the restrictions and so forth.
00:36:46.560 --> 00:36:47.393
So,
00:36:47.393 --> 00:36:51.010
I look forward to learning what OES
00:36:51.010 --> 00:36:52.710
and GovOps says
00:36:52.710 --> 00:36:54.220
regarding what
00:36:55.310 --> 00:36:58.530
the state departments and agencies are doing
00:36:58.530 --> 00:37:00.650
to update their business continuity,
00:37:00.650 --> 00:37:04.340
because just the very thought of the Hayward fault
00:37:04.340 --> 00:37:09.340
going which is 160 years overdue for a major earthquake.
00:37:10.040 --> 00:37:13.220
What that would do for all in the Bay area is just
00:37:13.220 --> 00:37:14.380
frightening the thing
00:37:14.380 --> 00:37:16.600
as well as in the region.
00:37:16.600 --> 00:37:18.000
So I think
00:37:18.000 --> 00:37:19.270
with a pandemic
00:37:20.450 --> 00:37:22.780
so I'm really eager to update.
00:37:22.780 --> 00:37:24.530
I don't know if,
00:37:24.530 --> 00:37:28.220
OES would suggest that we do an addendum
00:37:28.220 --> 00:37:30.240
to our Business Continuity Plan,
00:37:30.240 --> 00:37:33.740
but I think we really need to make those considerations and
00:37:33.740 --> 00:37:34.770
happy to
00:37:36.060 --> 00:37:40.010
do whatever to help the business services area
00:37:40.010 --> 00:37:42.020
and yourself in
00:37:42.020 --> 00:37:43.490
seeing what,
00:37:43.490 --> 00:37:44.911
how we can make that agenda
00:37:44.911 --> 00:37:48.710
or that amendment to our Business Continuity Plan.
00:37:48.710 --> 00:37:50.370
'Cause I think you raise a very good point.
00:37:50.370 --> 00:37:52.520
It's very important that we
00:37:52.520 --> 00:37:55.520
have some sense as Commissioner Shiroma pointed out.
00:37:55.520 --> 00:37:56.770
Very good
00:37:56.770 --> 00:37:57.910
example.
00:37:57.910 --> 00:37:59.440
Do we have access to file?
00:37:59.440 --> 00:38:01.580
Do we have access to the
00:38:02.620 --> 00:38:03.453
food?
00:38:03.453 --> 00:38:05.470
We have access to the most important things
00:38:05.470 --> 00:38:09.142
that are proprietary
00:38:09.142 --> 00:38:11.660
and so forth here as a Commission.
00:38:11.660 --> 00:38:14.060
I mean we have a skeleton staff
00:38:14.060 --> 00:38:17.157
that works now in San Francisco.
00:38:17.157 --> 00:38:18.960
We're somewhere between 30 and 50 people
00:38:18.960 --> 00:38:21.050
when normally there's 900
00:38:21.050 --> 00:38:22.510
or something in that area,
00:38:22.510 --> 00:38:23.990
in our San Francisco office.
00:38:23.990 --> 00:38:24.823
So just think
00:38:26.270 --> 00:38:27.750
using that as an example,
00:38:27.750 --> 00:38:29.970
what would happen to all those important
00:38:31.290 --> 00:38:33.800
documents, files, records, et cetera.
00:38:33.800 --> 00:38:35.000
So,
00:38:35.000 --> 00:38:37.530
anyway I look forward to,
00:38:37.530 --> 00:38:39.260
thinking to that more
00:38:39.260 --> 00:38:40.120
in the coming days,
00:38:40.120 --> 00:38:42.820
I'm sure Commissioner Shiroma as my co-chair
00:38:42.820 --> 00:38:44.060
of the Audit Committee
00:38:44.060 --> 00:38:45.463
would welcome that as well.
00:38:46.630 --> 00:38:48.680
President Batjer this is Ginny.
00:38:49.526 --> 00:38:50.359
Yes Ginny.
00:38:50.359 --> 00:38:52.740
May I please add a comment to
00:38:52.740 --> 00:38:55.424
Commissioner Ranolph's earlier question
00:38:55.424 --> 00:38:56.257
Of course
00:38:56.257 --> 00:38:57.750
about the Continuity Plan.
00:38:57.750 --> 00:38:59.420
So just a recap,
00:38:59.420 --> 00:39:02.590
a Business Continuity Plan provides the strategy
00:39:02.590 --> 00:39:04.172
and protocols
00:39:04.172 --> 00:39:06.350
for responding to
00:39:06.350 --> 00:39:09.900
and recovering from impacts related to disasters,
00:39:09.900 --> 00:39:11.930
both large and small.
00:39:11.930 --> 00:39:14.340
And basically the plan will design
00:39:14.340 --> 00:39:15.870
recovery objectives
00:39:15.870 --> 00:39:19.120
and targets for essential operational functions.
00:39:19.120 --> 00:39:20.070
As well as,
00:39:20.070 --> 00:39:22.830
how we build that technology infrastructure
00:39:22.830 --> 00:39:25.390
in the event of any disaster.
00:39:25.390 --> 00:39:27.930
So just wanted to add that on to,
00:39:27.930 --> 00:39:29.410
my earlier response
00:39:29.410 --> 00:39:30.310
and I hope this helps.
00:39:30.310 --> 00:39:32.110
Thank you so much.
00:39:32.110 --> 00:39:33.550
Thank you Ginny.
00:39:33.550 --> 00:39:36.880
Do any of the Commissioners have any further questions of
00:39:38.080 --> 00:39:40.333
Ginny or of Chris?
00:39:42.470 --> 00:39:43.430
Okay, thank you.
00:39:43.430 --> 00:39:46.313
Seeing none we will now turn to public comment.
00:39:47.360 --> 00:39:51.130
Operator, could you open up the line for any public comment.
00:39:51.130 --> 00:39:54.010
And this will be public comment
00:39:54.010 --> 00:39:58.300
on the presentation that just was made
00:39:58.300 --> 00:40:00.963
by our Internal Auditor.
00:40:09.286 --> 00:40:10.780
President Batjer.
00:40:10.780 --> 00:40:11.613
Yes Robert.
00:40:14.650 --> 00:40:16.933
There's no public comment at this time.
00:40:18.270 --> 00:40:21.293
Okay, thank you very much Robert for checking.
00:40:22.820 --> 00:40:23.733
You're welcome.
00:40:25.367 --> 00:40:27.370
Thank you Dan.
00:40:27.370 --> 00:40:29.120
Ginny I wanna thank you for the report
00:40:29.120 --> 00:40:31.020
and the findings of the recent audits.
00:40:32.930 --> 00:40:34.410
With any organization big
00:40:34.410 --> 00:40:36.420
or small it's imperative
00:40:36.420 --> 00:40:37.630
that we
00:40:37.630 --> 00:40:39.600
review our internal processes
00:40:39.600 --> 00:40:41.070
and policies to identify
00:40:41.070 --> 00:40:42.590
and mitigate risks
00:40:42.590 --> 00:40:44.380
in our operations.
00:40:44.380 --> 00:40:45.860
Additionally it is critical
00:40:45.860 --> 00:40:48.310
that procedures in place are up to date
00:40:48.310 --> 00:40:50.190
with current state rules
00:40:50.190 --> 00:40:52.470
and regulations as we have said
00:40:52.470 --> 00:40:55.110
and as you underscore Ginny.
00:40:55.110 --> 00:40:57.410
This audit form not always fun I know,
00:40:57.410 --> 00:40:59.770
been audited many times in my many places
00:40:59.770 --> 00:41:01.200
in state government.
00:41:01.200 --> 00:41:02.240
They were necessary
00:41:02.240 --> 00:41:06.990
and they can help us become a more effective organization.
00:41:06.990 --> 00:41:10.590
I really look forward to
00:41:10.590 --> 00:41:13.020
completing all of the
00:41:13.020 --> 00:41:15.250
internal controls.
00:41:15.250 --> 00:41:16.410
They're critical.
00:41:16.410 --> 00:41:18.220
And we have
00:41:18.220 --> 00:41:20.970
some areas that are lacking
00:41:20.970 --> 00:41:23.180
and it is as Ginny said.
00:41:23.180 --> 00:41:26.270
It is the responsibility of managers
00:41:26.270 --> 00:41:30.140
to ensure that their area
00:41:30.140 --> 00:41:33.220
of responsibility has proper controls.
00:41:33.220 --> 00:41:34.560
And so
00:41:34.560 --> 00:41:36.470
we will all be working
00:41:36.470 --> 00:41:38.180
doubling up working
00:41:38.180 --> 00:41:39.780
on that because it does,
00:41:39.780 --> 00:41:40.613
as I said,
00:41:40.613 --> 00:41:43.800
it makes us a much more effective organization
00:41:43.800 --> 00:41:45.960
and we all strive always
00:41:47.230 --> 00:41:48.860
for continued improvement.
00:41:48.860 --> 00:41:51.033
So thank you, Jenny for that.
00:41:53.249 --> 00:41:54.820
We'll now turn to
00:41:55.720 --> 00:41:57.573
The Emerging Trends Committee.
00:41:58.830 --> 00:42:01.340
I would like to turn over
00:42:01.340 --> 00:42:03.210
to Commissioner Shiroma
00:42:03.210 --> 00:42:05.700
and Commissioner Guzman Aceves to start
00:42:05.700 --> 00:42:08.263
The Emerging Trends Committee report.
00:42:09.590 --> 00:42:10.530
Commissioners.
00:42:10.530 --> 00:42:12.320
Yes, thank you.
00:42:12.320 --> 00:42:15.843
I'll introduce our topic today.
00:42:16.780 --> 00:42:18.053
And meanwhile,
00:42:18.950 --> 00:42:21.400
Commissioner Guzman Aceves and I
00:42:21.400 --> 00:42:23.840
are in our teams are
00:42:23.840 --> 00:42:25.640
looking to provide some
00:42:26.490 --> 00:42:28.770
very good topics for
00:42:28.770 --> 00:42:29.740
the Commissioners
00:42:30.841 --> 00:42:32.310
in ensuing month.
00:42:32.310 --> 00:42:33.600
But today,
00:42:33.600 --> 00:42:37.090
we will be receiving a presentation from
00:42:37.090 --> 00:42:38.680
Stephen Wong,
00:42:38.680 --> 00:42:40.570
who is a doctoral candidate.
00:42:40.570 --> 00:42:44.120
He very soon we would be referring to him as Doctor Wong.
00:42:44.120 --> 00:42:47.120
From the university of California at Berkeley.
00:42:47.120 --> 00:42:50.250
He is studying transportation engineering.
00:42:50.250 --> 00:42:53.120
His research is focusing on
00:42:53.120 --> 00:42:55.340
the intersection of evacuation,
00:42:55.340 --> 00:42:57.310
decision making, insured mobility
00:42:58.370 --> 00:42:59.900
and to amplify on that
00:42:59.900 --> 00:43:03.470
he has done a number of research papers.
00:43:03.470 --> 00:43:04.900
These are all open access
00:43:04.900 --> 00:43:08.863
and he will go through that in his presentation.
00:43:10.060 --> 00:43:12.470
To call out three papers,
00:43:12.470 --> 00:43:15.027
one is bridging the gap between evacuations
00:43:15.027 --> 00:43:16.593
and the sharing economy,
00:43:17.610 --> 00:43:19.550
the role of trust and compassion
00:43:19.550 --> 00:43:21.880
and willingness to share mobility
00:43:21.880 --> 00:43:24.730
and shelter and resources and evacuations.
00:43:24.730 --> 00:43:29.490
A case study of the 2017 and 2018 California wildfires.
00:43:29.490 --> 00:43:31.110
He'll also review,
00:43:31.110 --> 00:43:35.020
he did a review of the California wildfire evacuation
00:43:35.020 --> 00:43:37.870
from 2017 to 2019.
00:43:37.870 --> 00:43:39.270
So he's speaking of
00:43:39.270 --> 00:43:41.500
business continuity in an emergency
00:43:41.500 --> 00:43:43.710
where he has been focusing on
00:43:43.710 --> 00:43:45.690
what happens to communities
00:43:45.690 --> 00:43:48.900
when there is a need to evacuate.
00:43:48.900 --> 00:43:51.580
So Stephen's presentation today
00:43:51.580 --> 00:43:53.973
The Sharing Economy and Evacuations,
00:43:55.050 --> 00:43:56.630
he will share
00:43:56.630 --> 00:43:58.810
his findings as it relates to compliance
00:43:58.810 --> 00:44:00.930
congestion and social equity.
00:44:00.930 --> 00:44:02.540
And this is very timely
00:44:02.540 --> 00:44:05.920
given that we are in the high fire season,
00:44:05.920 --> 00:44:07.040
anticipating
00:44:07.940 --> 00:44:10.880
a surge if you will this fall
00:44:10.880 --> 00:44:14.650
and the potential for moving
00:44:14.650 --> 00:44:16.460
all the safety power shutoff events
00:44:16.460 --> 00:44:18.880
in the COBIT environment.
00:44:18.880 --> 00:44:19.713
So with that,
00:44:19.713 --> 00:44:21.080
I'd like to introduce
00:44:22.320 --> 00:44:24.630
soon to be Doctor Stephen Wong
00:44:25.538 --> 00:44:26.530
and Stephen correct me
00:44:26.530 --> 00:44:28.540
if you already have received that
00:44:30.810 --> 00:44:32.590
attribution.
00:44:32.590 --> 00:44:35.960
And so I'll refer to Stephen not Doctor Wong.
00:44:35.960 --> 00:44:36.793
Thank you.
00:44:37.940 --> 00:44:40.440
Thank you so much Commissioner Shiroma
00:44:40.440 --> 00:44:41.273
for inviting me
00:44:41.273 --> 00:44:43.440
and thank you to the rest of the
00:44:43.440 --> 00:44:45.140
Commissioners for having me.
00:44:45.140 --> 00:44:47.640
I have not received a PhD yet,
00:44:47.640 --> 00:44:49.560
but that will be in December.
00:44:49.560 --> 00:44:50.680
So,
00:44:50.680 --> 00:44:53.570
that's a small plug that I will be finishing in December,
00:44:53.570 --> 00:44:54.960
which is
00:44:54.960 --> 00:44:55.854
always a long
00:44:55.854 --> 00:44:56.950
(mumbles)
00:44:56.950 --> 00:45:00.160
But today I will be presenting on The Sharing Economy
00:45:00.160 --> 00:45:01.263
and Evacuation.
00:45:02.690 --> 00:45:06.760
This is a really a compilation that condensed
00:45:06.760 --> 00:45:09.870
a condensing of a number of different publications
00:45:09.870 --> 00:45:12.910
that I have put out at our open access.
00:45:12.910 --> 00:45:15.380
They are available in the flight deck,
00:45:15.380 --> 00:45:17.500
which is available to the public.
00:45:17.500 --> 00:45:19.340
So really wanna stress the importance
00:45:19.340 --> 00:45:21.900
of open access research.
00:45:21.900 --> 00:45:23.850
This presentation,
00:45:23.850 --> 00:45:26.250
as it's getting loaded currently
00:45:27.650 --> 00:45:29.480
is also a
00:45:30.640 --> 00:45:31.473
kind of,
00:45:31.473 --> 00:45:33.640
it's helped along with my advisors,
00:45:33.640 --> 00:45:35.120
Susan Shaheen and Joan Walker
00:45:35.120 --> 00:45:36.920
from the university of California, Berkeley.
00:45:36.920 --> 00:45:39.260
I wanna acknowledge them before I start.
00:45:39.260 --> 00:45:40.870
And then number of different organizations
00:45:40.870 --> 00:45:42.360
that are a part of
00:45:42.360 --> 00:45:44.930
The Berkeley Institute of Transportation Studies,
00:45:44.930 --> 00:45:47.820
the UC Institute of Transportation Studies.
00:45:47.820 --> 00:45:50.090
CSRC at UC Berkeley,
00:45:50.090 --> 00:45:51.970
and then something that might be of interest
00:45:51.970 --> 00:45:52.880
to the Commissioners,
00:45:52.880 --> 00:45:54.430
which is the California Resilient
00:45:54.430 --> 00:45:56.790
and Innovative Mobility Initiative.
00:45:56.790 --> 00:45:59.370
The new initiative out of the UCITF,
00:45:59.370 --> 00:46:00.440
that I am a part of
00:46:00.440 --> 00:46:02.950
that Susan Shaheen's director of.
00:46:02.950 --> 00:46:04.660
We're looking at not just
00:46:04.660 --> 00:46:05.820
a future disaster
00:46:05.820 --> 00:46:08.500
and climate change impact on mobility,
00:46:08.500 --> 00:46:11.510
but also looking at how California can respond to the
00:46:11.510 --> 00:46:13.890
COVID-19 crisis currently
00:46:13.890 --> 00:46:16.360
with effective transportation land use policies.
00:46:16.360 --> 00:46:17.330
So,
00:46:17.330 --> 00:46:19.820
just wanna note that as a really
00:46:19.820 --> 00:46:22.093
important organization is forthcoming.
00:46:22.970 --> 00:46:23.920
Next slide, please.
00:46:25.790 --> 00:46:27.590
I'm gonna first present an overview
00:46:27.590 --> 00:46:28.790
of what I'll be talking about,
00:46:28.790 --> 00:46:31.220
and then we'll head into the results rather quickly,
00:46:31.220 --> 00:46:33.900
because I always believe that our research results
00:46:33.900 --> 00:46:35.720
are primary here.
00:46:35.720 --> 00:46:36.670
Next slide, please.
00:46:39.420 --> 00:46:41.307
So as the Commissioner had mentioned,
00:46:41.307 --> 00:46:44.280
I'm focusing on Critical Evacuation Challenges.
00:46:44.280 --> 00:46:47.330
And these are three that I have identified in my research
00:46:47.330 --> 00:46:49.220
over the past five years,
00:46:49.220 --> 00:46:51.740
I've been critical in the transportation sector.
00:46:51.740 --> 00:46:54.520
So I wanna really focus here on the transportation sector
00:46:54.520 --> 00:46:56.683
since this is my background.
00:46:56.683 --> 00:46:58.620
And the first is persistent non-compliance
00:46:58.620 --> 00:47:00.610
to mandatory evacuation orders.
00:47:00.610 --> 00:47:02.250
This is most relevant for hurricanes,
00:47:02.250 --> 00:47:04.040
but also relevant for wildfires
00:47:04.040 --> 00:47:07.250
where upwards of 10% of the population is unwilling
00:47:07.250 --> 00:47:09.890
or unable to evacuate
00:47:09.890 --> 00:47:11.690
from a major wildfire.
00:47:11.690 --> 00:47:14.020
And we found that in the case of a number
00:47:14.020 --> 00:47:16.220
of wildfires in California.
00:47:16.220 --> 00:47:18.250
The second is poor transportation response
00:47:18.250 --> 00:47:19.600
leading to heavy congestion,
00:47:19.600 --> 00:47:23.150
slow evacuation clearance times and high evacuee risks.
00:47:23.150 --> 00:47:25.710
This is more focused on how agent transportation
00:47:25.710 --> 00:47:27.460
mercy management agencies
00:47:27.460 --> 00:47:29.800
can produce transportation response,
00:47:29.800 --> 00:47:30.980
policies and strategies.
00:47:30.980 --> 00:47:32.880
Unfortunately, they're not well formed
00:47:33.734 --> 00:47:38.270
and congestion continues to rise during these evacuations.
00:47:38.270 --> 00:47:41.880
And finally, there's been really minimal attention
00:47:41.880 --> 00:47:45.190
ensuring all populations particularly those most vulnerable
00:47:45.190 --> 00:47:49.283
have shelter and transportation in evacuation.
00:47:50.292 --> 00:47:52.250
So if you remember anything from this presentation,
00:47:52.250 --> 00:47:53.980
the three problems that we're really facing
00:47:53.980 --> 00:47:56.853
and they're all encompassing inside the,
00:47:57.730 --> 00:48:00.290
kind of idea of safety is compliance, congestion
00:48:00.290 --> 00:48:01.270
and social equity.
00:48:01.270 --> 00:48:02.220
Next slide, please.
00:48:03.672 --> 00:48:07.630
So to tackle some of these challenges,
00:48:07.630 --> 00:48:10.610
the one strategy I wanted to present today is
00:48:10.610 --> 00:48:11.730
of The Sharing Economy.
00:48:11.730 --> 00:48:13.960
And this is the feasibility of utilizing
00:48:13.960 --> 00:48:15.940
The Sharing Economy whether through
00:48:15.940 --> 00:48:18.740
business to peer B to P resources
00:48:18.740 --> 00:48:20.660
or peer to peer resources.
00:48:20.660 --> 00:48:22.750
And really locking in on this emerging mobility
00:48:22.750 --> 00:48:23.650
and evacuations.
00:48:23.650 --> 00:48:25.370
And this has been allowed through
00:48:25.370 --> 00:48:27.530
new technological connections
00:48:27.530 --> 00:48:28.820
such as extended internet
00:48:28.820 --> 00:48:30.220
and smartphone adoption,
00:48:30.220 --> 00:48:32.250
as well as these new platforms as businesses
00:48:32.250 --> 00:48:34.601
such as Airbnb, Uber and Lyft.
00:48:34.601 --> 00:48:36.200
And the idea behind the strategy is
00:48:36.200 --> 00:48:38.270
that resources from private companies
00:48:38.270 --> 00:48:39.980
or citizens could supplement
00:48:39.980 --> 00:48:43.030
not supplant public resources.
00:48:43.030 --> 00:48:45.220
So in many of these disasters,
00:48:45.220 --> 00:48:47.690
it was just not enough public resources to be able
00:48:47.690 --> 00:48:51.040
to evacuate and shelter everyone safely.
00:48:51.040 --> 00:48:53.460
So we need to think about alternative forms
00:48:53.460 --> 00:48:55.235
of resources to supplement that.
00:48:55.235 --> 00:48:56.410
And this could be sharing rides
00:48:56.410 --> 00:48:58.700
and shelter within communities and neighborhoods
00:48:58.700 --> 00:49:00.160
or even to strangers.
00:49:00.160 --> 00:49:01.110
Next slide, please.
00:49:03.490 --> 00:49:06.347
So the research contributions that I want to provide today,
00:49:06.347 --> 00:49:07.860
and this is really again,
00:49:07.860 --> 00:49:10.540
a condensing of six or seven different reports
00:49:10.540 --> 00:49:11.730
and publications,
00:49:11.730 --> 00:49:13.350
is first just stating the current day,
00:49:13.350 --> 00:49:15.090
the sharing economy and evacuations,
00:49:15.090 --> 00:49:18.460
as well as benefits and limitations
00:49:18.460 --> 00:49:20.940
and willingness of individuals to share resources.
00:49:20.940 --> 00:49:23.620
Are individuals even willing to provide their resources
00:49:23.620 --> 00:49:25.633
to other people in these disasters.
00:49:26.470 --> 00:49:29.110
The next area is the impact of different factors.
00:49:29.110 --> 00:49:31.790
And I focus in on trust and compassion
00:49:31.790 --> 00:49:33.480
as key indicators of,
00:49:33.480 --> 00:49:34.780
if people are actually willing
00:49:34.780 --> 00:49:37.210
to share transportation, sheltering.
00:49:37.210 --> 00:49:39.210
Next is the extent to which
00:49:39.210 --> 00:49:41.880
social shared resources can either improve
00:49:41.880 --> 00:49:44.800
or reduce social equity for vulnerable populations.
00:49:44.800 --> 00:49:46.010
And we find a mixed bag here,
00:49:46.010 --> 00:49:48.640
and I'll kind of go over that a little bit in the results.
00:49:48.640 --> 00:49:50.590
And finally there is nuances
00:49:50.590 --> 00:49:52.700
and the different modeling approaches that I use.
00:49:52.700 --> 00:49:55.740
I use mostly statistical econometric models
00:49:55.740 --> 00:49:59.720
to determine correlation between variables.
00:49:59.720 --> 00:50:01.310
But it's interesting that
00:50:01.310 --> 00:50:03.210
there are a lot of behavioral nuances
00:50:03.210 --> 00:50:04.820
between the models which the Jeff,
00:50:04.820 --> 00:50:08.060
our research methodology really matters here.
00:50:08.060 --> 00:50:09.740
And that's something that
00:50:09.740 --> 00:50:11.790
should be noted as the field continues
00:50:11.790 --> 00:50:13.534
to move forward in this area.
00:50:13.534 --> 00:50:14.484
Next slide, please.
00:50:15.440 --> 00:50:17.300
So the data I'll be using
00:50:17.300 --> 00:50:19.260
for these results is predominantly
00:50:19.260 --> 00:50:20.990
from three posters after surveys
00:50:20.990 --> 00:50:22.270
from Hurricane Irma,
00:50:22.270 --> 00:50:25.470
the 2017, December 7th California wildfires,
00:50:25.470 --> 00:50:28.230
and the 2018 Carl wildfire.
00:50:28.230 --> 00:50:30.920
These surveys are very difficult to collect
00:50:30.920 --> 00:50:33.790
because it's very hard to find individuals
00:50:33.790 --> 00:50:35.490
who are impacted by wildfires
00:50:35.490 --> 00:50:39.380
and also convincing them to fill out a very long survey.
00:50:39.380 --> 00:50:42.190
It's not easy and there's no systematic way to do it.
00:50:42.190 --> 00:50:44.290
To my knowledge these are the only two
00:50:44.290 --> 00:50:46.870
wildfire data sets on human behavior.
00:50:46.870 --> 00:50:48.080
Following these wildfires,
00:50:48.080 --> 00:50:50.240
to my knowledge that are available in
00:50:50.240 --> 00:50:51.513
and in publication.
00:50:52.510 --> 00:50:55.100
I also conducted post disaster focus groups
00:50:55.100 --> 00:50:56.530
with, for vulnerable groups,
00:50:56.530 --> 00:50:57.363
low-income,
00:50:57.363 --> 00:50:58.680
older adults,
00:50:58.680 --> 00:51:00.140
individuals with disabilities
00:51:00.140 --> 00:51:01.700
and Spanish-speaking.
00:51:01.700 --> 00:51:04.370
And I also conducted some expert interviews
00:51:04.370 --> 00:51:06.450
that help us shape the opinions related
00:51:06.450 --> 00:51:08.530
to shared mobility and disasters.
00:51:08.530 --> 00:51:09.480
Next slide, please.
00:51:10.880 --> 00:51:13.320
So I'm actually going over some of the results.
00:51:13.320 --> 00:51:15.320
Again, this is extremely condensed,
00:51:15.320 --> 00:51:16.920
and also it is,
00:51:16.920 --> 00:51:19.840
there is a number of nuances in this data
00:51:19.840 --> 00:51:20.980
and I'm presenting
00:51:20.980 --> 00:51:22.960
very high level aspects of this.
00:51:22.960 --> 00:51:25.570
If you're interested in more specific details,
00:51:25.570 --> 00:51:26.917
I can direct you to the publications
00:51:26.917 --> 00:51:30.120
and also answer more specific questions on that.
00:51:30.120 --> 00:51:31.070
Next slide, please.
00:51:32.550 --> 00:51:33.980
But first I want to mention
00:51:33.980 --> 00:51:35.560
that in these types of strategies,
00:51:35.560 --> 00:51:37.270
it's always good to note the limitations
00:51:37.270 --> 00:51:38.676
before you note the benefits.
00:51:38.676 --> 00:51:39.883
And that's largely because
00:51:39.883 --> 00:51:43.820
this is just a tool in the evacuation tool kit.
00:51:43.820 --> 00:51:45.200
This doesn't solve all problems.
00:51:45.200 --> 00:51:46.870
It does create some on its own.
00:51:46.870 --> 00:51:49.130
And the ones I wanna mention here
00:51:49.130 --> 00:51:52.090
include safety, equity, communication
00:51:52.090 --> 00:51:53.850
and driver reliability.
00:51:53.850 --> 00:51:56.140
The safety part is mostly regarding training.
00:51:56.140 --> 00:52:00.190
Are drivers and hosts able to help people in a disaster?
00:52:00.190 --> 00:52:03.000
The equity component is a lot of it
00:52:03.000 --> 00:52:04.810
from these high ranking experts noted
00:52:04.810 --> 00:52:06.360
that the cost could be exorbitant
00:52:06.360 --> 00:52:08.200
for individuals who need these services.
00:52:08.200 --> 00:52:10.190
And we don't want people paying
00:52:10.190 --> 00:52:12.937
for transportation to save their own life.
00:52:12.937 --> 00:52:14.590
Communication
Sorry Stephen.
00:52:14.590 --> 00:52:15.690
Sorry Stephen, this is Ginny.
00:52:15.690 --> 00:52:17.960
Can we pause for a moment
00:52:17.960 --> 00:52:20.620
because we're getting feedback
00:52:20.620 --> 00:52:23.953
that the viewing public can't see the PowerPoint.
00:52:24.983 --> 00:52:26.250
(mumbles)
00:52:26.250 --> 00:52:27.968
It's important for folks to see the PowerPoint
00:52:27.968 --> 00:52:29.210
(laughter)
00:52:29.210 --> 00:52:31.633
as you're talking through it.
00:52:32.720 --> 00:52:34.000
And,
00:52:34.000 --> 00:52:36.120
Robert can you give us confirmation that,
00:52:36.120 --> 00:52:38.880
We're saying that it's blurry
00:52:38.880 --> 00:52:41.643
and I think Commissioner Shiroma
00:52:41.643 --> 00:52:42.962
and Commissioner Guzman Aceves
00:52:42.962 --> 00:52:45.823
you're hearing from staff that they can't see it at all.
00:52:47.410 --> 00:52:50.123
No, just it's ineligible--
00:52:50.123 --> 00:52:52.286
Yes blurry.
00:52:52.286 --> 00:52:53.960
(mumbles)
00:52:53.960 --> 00:52:55.120
Mullins here with me
00:52:55.120 --> 00:52:57.730
and she's saying that's a blurry too.
00:52:57.730 --> 00:52:59.090
Okay.
00:52:59.090 --> 00:53:01.450
Perhaps Robert can make it the
00:53:01.450 --> 00:53:03.093
larger part on the screen.
00:53:04.050 --> 00:53:04.883
Yeah.
00:53:04.883 --> 00:53:07.457
Commissioner staff this is Robert Stanford.
00:53:07.457 --> 00:53:09.174
I'm working on it right now.
00:53:09.174 --> 00:53:10.007
Okay.
00:53:10.007 --> 00:53:10.840
Thank you, Robert.
00:53:10.840 --> 00:53:11.843
And I'll tell you what,
00:53:12.870 --> 00:53:14.770
Stephen go ahead and continue
00:53:14.770 --> 00:53:18.680
with your presentation as Robert is working on the quality--
00:53:18.680 --> 00:53:20.470
Our apologies to the public.
00:53:20.470 --> 00:53:22.570
We were working on making sure
00:53:22.570 --> 00:53:27.160
that the slides are more easily read.
00:53:27.160 --> 00:53:28.573
So working on it.
00:53:29.469 --> 00:53:30.320
Thank you.
00:53:30.320 --> 00:53:31.340
Go ahead, Steven.
00:53:31.340 --> 00:53:32.173
Thank you.
00:53:32.173 --> 00:53:33.780
Sorry for the interruption.
00:53:33.780 --> 00:53:34.613
Oh, no worries.
00:53:34.613 --> 00:53:35.740
Maybe perhaps in the meantime,
00:53:35.740 --> 00:53:38.290
if anyone if any of the Commissioners have
00:53:38.290 --> 00:53:40.820
a brief questions on the first six slides,
00:53:40.820 --> 00:53:43.170
and then maybe I can then move on into results.
00:53:45.540 --> 00:53:47.120
I'm kind of interested Stephen
00:53:47.120 --> 00:53:49.080
in what kind of reception,
00:53:49.080 --> 00:53:51.870
and maybe this is premature to ask but
00:53:51.870 --> 00:53:54.940
you have had in your studies
00:53:56.083 --> 00:53:57.683
what kind of reception have the,
00:54:00.964 --> 00:54:02.763
Uber's and lyft had in,
00:54:03.920 --> 00:54:06.783
being part of the disaster relief.
00:54:07.750 --> 00:54:09.750
Are they showing interest
00:54:09.750 --> 00:54:12.250
or is that a little premature?
00:54:12.250 --> 00:54:13.700
You haven't gotten there yet?
00:54:15.160 --> 00:54:16.370
I haven't gotten there
00:54:16.370 --> 00:54:18.380
actually it's on the two slide later,
00:54:18.380 --> 00:54:19.433
which is exciting.
00:54:20.720 --> 00:54:23.260
I think at first they were a little hesitant
00:54:23.260 --> 00:54:25.660
and didn't exactly know what to do.
00:54:25.660 --> 00:54:28.820
And that kind of happens with all disasters.
00:54:28.820 --> 00:54:31.590
As soon as the company's thrown into these situations,
00:54:31.590 --> 00:54:34.560
that they don't necessarily have protocols or policies for
00:54:34.560 --> 00:54:35.980
it's a very ad hoc process.
00:54:35.980 --> 00:54:38.550
But what I found is that over time,
00:54:38.550 --> 00:54:41.280
these talkies had become more structured.
00:54:41.280 --> 00:54:43.320
These companies are giving out rides
00:54:43.320 --> 00:54:44.790
or providing assets
00:54:44.790 --> 00:54:47.510
or volunteering time and resources
00:54:47.510 --> 00:54:49.630
to respond to these disasters.
00:54:49.630 --> 00:54:51.080
So it's actually not out of the question.
00:54:51.080 --> 00:54:53.670
These companies are already doing this work.
00:54:53.670 --> 00:54:57.440
So from my standpoint it's guiding that,
00:54:57.440 --> 00:54:58.970
volunteerism and that
00:54:58.970 --> 00:55:00.937
effort already in order to,
00:55:00.937 --> 00:55:02.670
be more focused on the public.
00:55:02.670 --> 00:55:03.503
Good.
00:55:07.250 --> 00:55:08.150
Okay, thank you.
00:55:08.150 --> 00:55:11.493
I'm hearing from staff that the slides are now clearer.
00:55:12.400 --> 00:55:16.240
so let's, let's carry on Stephen.
00:55:16.240 --> 00:55:17.820
Thank you.
00:55:17.820 --> 00:55:19.840
Excellent, so
00:55:19.840 --> 00:55:22.110
with the share economy limitations,
00:55:22.110 --> 00:55:23.970
there are a number of different limitations.
00:55:23.970 --> 00:55:27.930
I also want to mention including who pays,
00:55:27.930 --> 00:55:29.510
who matches individuals,
00:55:29.510 --> 00:55:31.930
such as an individual who need services
00:55:31.930 --> 00:55:35.140
versus who's the one that's conducting the matching.
00:55:35.140 --> 00:55:37.680
And again the technology and communications issue
00:55:37.680 --> 00:55:40.110
in both disasters we see that communication
00:55:40.110 --> 00:55:43.370
is either nonexistent or very limited,
00:55:43.370 --> 00:55:46.210
especially in the case of public data power shut off
00:55:46.210 --> 00:55:48.980
we might not be able to reach individuals
00:55:48.980 --> 00:55:52.380
in terms of even landline, cell phone service, et cetera.
00:55:52.380 --> 00:55:56.020
And so trying to find low-tech solutions for example.
00:55:56.020 --> 00:55:58.340
And so the key
00:55:59.970 --> 00:56:02.620
results are above on each slide.
00:56:02.620 --> 00:56:03.453
And then the recommendations
00:56:03.453 --> 00:56:05.600
that kind of are derived from these results
00:56:05.600 --> 00:56:07.310
are on the bottom of the slide.
00:56:07.310 --> 00:56:09.430
And so it's very clear that significant planning,
00:56:09.430 --> 00:56:11.590
especially related to community based approaches
00:56:11.590 --> 00:56:13.053
are going to be necessary.
00:56:14.240 --> 00:56:16.510
Also a memorandum of understanding between agencies
00:56:16.510 --> 00:56:18.338
and companies should be considered.
00:56:18.338 --> 00:56:20.020
MOUs are largely cheap
00:56:20.020 --> 00:56:23.200
and they are not necessarily illegally
00:56:23.200 --> 00:56:24.630
a hard to create.
00:56:24.630 --> 00:56:26.350
And they have existed before
00:56:26.350 --> 00:56:28.750
with the specific sharing economy companies
00:56:28.750 --> 00:56:30.350
and agencies before.
00:56:30.350 --> 00:56:33.390
So it's not like they haven't been done before.
00:56:33.390 --> 00:56:34.880
And then again these low-tech solutions
00:56:34.880 --> 00:56:36.450
thinking about telephone options,
00:56:36.450 --> 00:56:38.960
bulletin Boards, pre-disaster agreements,
00:56:38.960 --> 00:56:40.730
they're all going to have to be necessary
00:56:40.730 --> 00:56:42.010
and speaking of, you know,
00:56:42.010 --> 00:56:43.900
related to the Business Continuity Plan
00:56:43.900 --> 00:56:46.900
that was discussed earlier in the session
00:56:46.900 --> 00:56:49.610
is the need for some of these low-tech solutions
00:56:49.610 --> 00:56:52.850
if technology cannot be recovered quickly.
00:56:52.850 --> 00:56:53.800
Next slide, please.
00:56:56.960 --> 00:56:59.940
I also wanna note that there are social equity barriers
00:56:59.940 --> 00:57:01.340
to the sharing economy.
00:57:01.340 --> 00:57:03.910
Vulnerable groups through a number
00:57:03.910 --> 00:57:05.540
to the four focus groups.
00:57:05.540 --> 00:57:07.850
We're highly concerned with driver availability
00:57:07.850 --> 00:57:09.290
and reliability.
00:57:09.290 --> 00:57:11.970
The ability of vehicles to reach evacuation zones,
00:57:11.970 --> 00:57:13.780
the cost to individuals,
00:57:13.780 --> 00:57:16.600
as well as again these communication challenges.
00:57:16.600 --> 00:57:18.910
They were worried that drivers would just not show up
00:57:18.910 --> 00:57:23.190
that they had, for example, no driver incentives to assist.
00:57:23.190 --> 00:57:24.130
Low income,
00:57:24.130 --> 00:57:26.810
the low income focus group really honed in on
00:57:26.810 --> 00:57:28.790
that specific issue.
00:57:28.790 --> 00:57:30.990
Older adults noted that a shared common strategy
00:57:30.990 --> 00:57:33.610
might add confusion to the evacuation
00:57:33.610 --> 00:57:35.210
because there's too many drivers
00:57:36.180 --> 00:57:37.540
driving around the area.
00:57:37.540 --> 00:57:40.260
And it's unclear who has to pick up whom.
00:57:40.260 --> 00:57:42.510
Individuals with disabilities were most concerned
00:57:42.510 --> 00:57:44.490
about vehicle accessibility.
00:57:44.490 --> 00:57:46.040
And Spanish-speaking individuals
00:57:46.040 --> 00:57:47.900
have low trust of companies
00:57:47.900 --> 00:57:49.723
and they were more willing to,
00:57:51.240 --> 00:57:54.020
they're more willing to receive shared resources
00:57:54.020 --> 00:57:56.470
from neighbors or even strangers in their community
00:57:56.470 --> 00:57:58.450
more so than companies.
00:57:58.450 --> 00:58:00.010
And as well as from the government,
00:58:00.010 --> 00:58:00.843
they were more,
00:58:00.843 --> 00:58:03.563
there was also low trusting of government resources.
00:58:04.860 --> 00:58:07.150
So the two recommendations from here,
00:58:07.150 --> 00:58:09.630
and these were actually created directly
00:58:09.630 --> 00:58:10.730
from these focus groups.
00:58:10.730 --> 00:58:12.510
They were the ones that mentioned these,
00:58:12.510 --> 00:58:14.100
was that they wanted to see a,
00:58:14.100 --> 00:58:16.080
robust transit-based plan that actually
00:58:16.080 --> 00:58:17.120
included shared mobility.
00:58:17.120 --> 00:58:19.900
They didn't write of shared mobility as something that
00:58:19.900 --> 00:58:21.920
is not feasible in evacuations.
00:58:21.920 --> 00:58:24.890
They just said it should be part of a larger plan
00:58:24.890 --> 00:58:27.320
that actually includes transit-based boxes,
00:58:27.320 --> 00:58:29.130
rail, air,
00:58:29.130 --> 00:58:31.520
for example, for sparse network.
00:58:31.520 --> 00:58:33.480
Also creating partnerships ahead of time.
00:58:33.480 --> 00:58:35.240
Specifically a paratransit.
00:58:35.240 --> 00:58:37.610
Have a lot of paratransit contracts.
00:58:37.610 --> 00:58:40.720
I ended Vassar across jurisdiction
00:58:40.720 --> 00:58:43.380
and individuals will also have to have proper training
00:58:43.380 --> 00:58:45.660
to be able to provide these services.
00:58:45.660 --> 00:58:46.610
Next slide, please.
00:58:50.390 --> 00:58:52.139
From the earlier question
00:58:52.139 --> 00:58:55.080
that was given on terms of sharing economy actions,
00:58:55.080 --> 00:58:58.720
we have seen some of these companies acting in disasters.
00:58:58.720 --> 00:59:00.030
I did a review
00:59:00.030 --> 00:59:01.647
of three companies, Uber, Lyft
00:59:01.647 --> 00:59:05.210
and Airbnb since Hurricane Sandy in 2012.
00:59:05.210 --> 00:59:09.020
And at least one of the three companies has acted in 30 over
00:59:09.020 --> 00:59:10.570
in over 30 U.S disasters.
00:59:10.570 --> 00:59:12.290
So in 30 U.S disasters at least one
00:59:12.290 --> 00:59:14.220
of the companies that acted,
00:59:14.220 --> 00:59:16.250
which is, and some of them have been multiple,
00:59:16.250 --> 00:59:19.410
including a number of the different wildfires in California,
00:59:19.410 --> 00:59:22.330
which is also available as an open access policy brief,
00:59:22.330 --> 00:59:24.500
specifically focused on California.
00:59:24.500 --> 00:59:26.700
And again, these structures were largely ad hoc.
00:59:26.700 --> 00:59:28.110
They didn't really know what to do.
00:59:28.110 --> 00:59:31.220
They were mostly trying to reduce price gouging at the time.
00:59:31.220 --> 00:59:34.100
And now it's much more structured with defined policies.
00:59:34.100 --> 00:59:35.340
For example,
00:59:35.340 --> 00:59:39.410
Uber and Lyft often provide $20 worth of ride credit
00:59:39.410 --> 00:59:43.233
to and from evacuation centers to whoever needs it.
00:59:43.233 --> 00:59:45.790
And so they do that based on geo-fencing
00:59:45.790 --> 00:59:47.820
they know where the evacuation centers are,
00:59:47.820 --> 00:59:50.370
and they can provide that credit
00:59:50.370 --> 00:59:52.220
to individuals who need to get a ride to
00:59:52.220 --> 00:59:54.090
and from the shelter.
00:59:54.090 --> 00:59:56.210
And we also see this in the development of more
00:59:56.210 --> 00:59:58.860
sophisticated programs that actually have named
00:59:58.860 --> 01:00:01.390
Airbnb has their open homes program.
01:00:01.390 --> 01:00:02.380
Lyft has wheels for all,
01:00:02.380 --> 01:00:04.840
which includes a number of other different areas
01:00:04.840 --> 01:00:07.640
of interest for providing rides,
01:00:07.640 --> 01:00:09.570
including individuals with disabilities,
01:00:09.570 --> 01:00:11.730
as well as the global security center at Uber.
01:00:11.730 --> 01:00:14.510
So the recommendations here is that
01:00:14.510 --> 01:00:15.930
partnerships between agencies
01:00:15.930 --> 01:00:17.530
and companies can exist
01:00:17.530 --> 01:00:20.600
and they should be formed first via
01:00:20.600 --> 01:00:23.270
just basic communication, such as through alliances
01:00:23.270 --> 01:00:25.480
or meetings or training exercises.
01:00:25.480 --> 01:00:29.160
Having those companies in the same room as public agencies
01:00:29.160 --> 01:00:30.420
is a great first step.
01:00:30.420 --> 01:00:33.350
Just so you know who that other person is
01:00:33.350 --> 01:00:34.960
to be able to contact them.
01:00:34.960 --> 01:00:37.890
As they say in the emergency management realm,
01:00:37.890 --> 01:00:39.950
you don't wanna be exchanging business cards
01:00:39.950 --> 01:00:40.960
during a disaster
01:00:40.960 --> 01:00:43.290
you wanna be exchanging them before.
01:00:43.290 --> 01:00:45.480
So this is the perfect time to be doing that.
01:00:45.480 --> 01:00:47.240
And then also the surge pricing,
01:00:47.240 --> 01:00:49.290
consumer protection flagging
01:00:49.290 --> 01:00:51.130
in some cases
01:00:51.130 --> 01:00:53.260
prices from Lyft and Uber rides
01:00:53.260 --> 01:00:57.080
skyrocketed eight to 10 times that of the base price
01:00:57.080 --> 01:00:58.200
in these disasters.
01:00:58.200 --> 01:00:59.080
And it took
01:00:59.080 --> 01:01:00.680
several hours for the companies
01:01:00.680 --> 01:01:03.380
to be able to bring them back down
01:01:03.380 --> 01:01:05.990
in order to ensure that people had rides.
01:01:05.990 --> 01:01:08.130
So that is a key recommendation
01:01:08.130 --> 01:01:10.480
that I'll mention later.
01:01:10.480 --> 01:01:11.430
Next slide, please.
01:01:13.200 --> 01:01:14.790
A lot of this has been beaming gloom
01:01:14.790 --> 01:01:16.160
in terms of limitations
01:01:16.160 --> 01:01:17.470
and social equity barriers,
01:01:17.470 --> 01:01:19.160
but there are a number of benefits.
01:01:19.160 --> 01:01:21.480
And as you probably have thought about
01:01:21.480 --> 01:01:24.600
this includes overcoming issues such as resource deficiency,
01:01:24.600 --> 01:01:27.940
just having more resources that are redundant, flexible,
01:01:27.940 --> 01:01:29.480
and adaptive.
01:01:29.480 --> 01:01:31.990
It could over overcome slow responsiveness
01:01:31.990 --> 01:01:35.520
since these apps are working very, very quickly
01:01:35.520 --> 01:01:38.340
and information being sent in split second.
01:01:38.340 --> 01:01:39.880
she went from drivers and
01:01:39.880 --> 01:01:42.310
to and from hosts as well as individuals
01:01:42.310 --> 01:01:43.960
who are using the services.
01:01:43.960 --> 01:01:46.110
They could also overcome poor communication.
01:01:46.110 --> 01:01:48.420
I wanna explain this a little bit more
01:01:48.420 --> 01:01:51.720
because again, we have a new pool of drivers
01:01:51.720 --> 01:01:52.670
and or hosts
01:01:52.670 --> 01:01:55.420
and or people who are using these services
01:01:55.420 --> 01:01:58.680
that could either provide crowdsource information
01:01:58.680 --> 01:02:00.510
on situational awareness
01:02:00.510 --> 01:02:04.530
or information from public agencies could be sent to them
01:02:04.530 --> 01:02:06.310
such as mandatory evacuation orders
01:02:06.310 --> 01:02:08.193
or where the location of a fire is.
01:02:09.360 --> 01:02:12.100
They also mentioned that there
01:02:12.100 --> 01:02:14.240
could overcome those support for vulnerable groups.
01:02:14.240 --> 01:02:17.100
Again, this is more focused on the resource deficiency.
01:02:17.100 --> 01:02:19.020
Just having more resources available
01:02:19.020 --> 01:02:21.860
should help improve equitable outcomes
01:02:21.860 --> 01:02:23.060
for vulnerable groups.
01:02:23.060 --> 01:02:26.040
But this is gonna have to be done in a very nuanced way.
01:02:26.040 --> 01:02:28.903
And that's a precedent in one of my publications.
01:02:29.790 --> 01:02:32.270
Also company I should know that companies benefits
01:02:32.270 --> 01:02:34.220
through positive press coverage.
01:02:34.220 --> 01:02:35.820
Sometimes they can remove assets
01:02:35.820 --> 01:02:36.950
such as bike sharing,
01:02:36.950 --> 01:02:38.790
vehicles or car sharing.
01:02:38.790 --> 01:02:41.840
We thought it's in a couple cases where Zipcar
01:02:41.840 --> 01:02:43.950
offered promotions to get their vehicles
01:02:43.950 --> 01:02:47.040
out of New York city before Hurricane Sandy,
01:02:47.040 --> 01:02:48.090
it was asset protection.
01:02:48.090 --> 01:02:49.660
And then again connections with community.
01:02:49.660 --> 01:02:52.180
They're always trying to build connections with community.
01:02:52.180 --> 01:02:54.020
So the two recommendations here is thinking
01:02:54.020 --> 01:02:57.590
about pilot programs to test first and last-mile connection,
01:02:57.590 --> 01:03:00.440
both TNC and paratransit hub programs.
01:03:00.440 --> 01:03:02.700
But I do wanna emphasize that any type of pilots
01:03:02.700 --> 01:03:04.940
should first be done during the recovery period
01:03:04.940 --> 01:03:05.810
during the disaster
01:03:05.810 --> 01:03:07.510
not during the disaster
01:03:07.510 --> 01:03:09.840
we don't wanna be trying to try these pilots
01:03:09.840 --> 01:03:12.330
during the evacuation process and testing out.
01:03:12.330 --> 01:03:14.270
Then let's see if the recovery period,
01:03:14.270 --> 01:03:16.730
which actually could be a better use case such as
01:03:16.730 --> 01:03:19.340
shuttling individuals to and from the grocery store,
01:03:19.340 --> 01:03:22.290
from a shelter to be able to get supplies
01:03:22.290 --> 01:03:24.040
that could be a more,
01:03:24.040 --> 01:03:26.640
a better mechanism and better use case for this.
01:03:26.640 --> 01:03:27.590
Next slide, please.
01:03:29.170 --> 01:03:31.626
So through a number of 30 different surveys
01:03:31.626 --> 01:03:34.240
that I sent out to individuals
01:03:34.240 --> 01:03:36.670
impacted by California wildfires,
01:03:36.670 --> 01:03:38.620
we asked private citizens
01:03:38.620 --> 01:03:40.160
if they had reservations
01:03:40.160 --> 01:03:44.380
and concerns about sharing resources in an evacuation.
01:03:44.380 --> 01:03:46.060
And these are some of the ones that pulled out
01:03:46.060 --> 01:03:47.660
that are pretty high.
01:03:47.660 --> 01:03:49.910
In terms of a lot of people were very concerned
01:03:49.910 --> 01:03:51.540
about these different things.
01:03:51.540 --> 01:03:53.090
So thinking of security,
01:03:53.090 --> 01:03:54.770
their own thinking of security
01:03:54.770 --> 01:03:56.160
specifically it was much higher
01:03:56.160 --> 01:03:57.630
for sheltering than transportation,
01:03:57.630 --> 01:03:59.460
but still high for both.
01:03:59.460 --> 01:04:01.850
Being responsible for individuals as some type
01:04:01.850 --> 01:04:04.240
of liability shield
01:04:04.240 --> 01:04:06.590
and this kind of notes that potentially looking
01:04:06.590 --> 01:04:09.290
at good Samaritan laws, for example.
01:04:09.290 --> 01:04:11.830
Interacting with strangers was actually not too much
01:04:11.830 --> 01:04:13.260
of an issue for transportation.
01:04:13.260 --> 01:04:14.320
So that's a good thing,
01:04:14.320 --> 01:04:15.560
but for transportation,
01:04:15.560 --> 01:04:17.330
the bigger issues were not having space
01:04:17.330 --> 01:04:18.420
for other people's luggage
01:04:18.420 --> 01:04:20.380
or just adding time to the evacuation.
01:04:20.380 --> 01:04:21.920
They didn't necessarily want to
01:04:21.920 --> 01:04:24.040
add extra time even five minutes
01:04:24.040 --> 01:04:27.960
as that could really decrease their ability to evacuate.
01:04:27.960 --> 01:04:31.060
So to combat some of these reservations,
01:04:31.060 --> 01:04:33.500
some of the recommendations that we developed
01:04:33.500 --> 01:04:35.330
was matching through established
01:04:35.330 --> 01:04:38.961
community based organizations also known as CDOs,
01:04:38.961 --> 01:04:41.400
as well as providing specific pickup points
01:04:41.400 --> 01:04:42.690
for shared mobility
01:04:43.790 --> 01:04:46.650
that could alleviate some of these extra time issues
01:04:46.650 --> 01:04:48.870
with regarding to evacuation.
01:04:48.870 --> 01:04:49.820
Next slide, please.
01:04:51.840 --> 01:04:53.710
We continue on private citizens sharing.
01:04:53.710 --> 01:04:55.430
Well, first I wanna know that there was really
01:04:55.430 --> 01:04:57.010
a little use of the sharing economy.
01:04:57.010 --> 01:04:59.060
So far in evacuations.
01:04:59.060 --> 01:05:02.420
I do wanna note though for Hurricane Irma,
01:05:02.420 --> 01:05:06.060
about 5% of individuals use Airbnb
01:05:06.060 --> 01:05:09.630
or some other type of home sharing platform
01:05:09.630 --> 01:05:11.060
in order to find a shelter,
01:05:11.060 --> 01:05:12.303
a suitable shelter.
01:05:12.303 --> 01:05:16.190
5% is actually a pretty big percentage of individuals
01:05:16.190 --> 01:05:18.660
if you're talking a millions of people,
01:05:18.660 --> 01:05:20.754
trying to evacuate a location.
01:05:20.754 --> 01:05:22.120
So,
01:05:22.120 --> 01:05:24.430
this is likely to rise that's the first thing.
01:05:24.430 --> 01:05:26.930
The second is private citizens where somewhat willing
01:05:26.930 --> 01:05:28.440
to share their home,
01:05:28.440 --> 01:05:31.020
but we're much more willing to share transportation.
01:05:31.020 --> 01:05:33.350
And in this chart you can see extremely willing
01:05:33.350 --> 01:05:35.986
to share in a future disaster.
01:05:35.986 --> 01:05:37.690
Some of these were sheltered at a cost
01:05:37.690 --> 01:05:39.390
or sheltered for free.
01:05:39.390 --> 01:05:41.600
Coughing that they would charge someone
01:05:41.600 --> 01:05:43.720
versus they would not charge someone.
01:05:43.720 --> 01:05:45.630
Interesting people don't wanna charge people.
01:05:45.630 --> 01:05:47.500
That's definitely a good thing.
01:05:47.500 --> 01:05:49.920
Show some compassionate behavior
01:05:49.920 --> 01:05:53.530
as well as transportation before the evacuation happens,
01:05:53.530 --> 01:05:56.030
such as I received an evacuation order,
01:05:56.030 --> 01:05:57.540
but I don't have to leave yet.
01:05:57.540 --> 01:05:59.210
So in that time that I have,
01:05:59.210 --> 01:06:00.810
can I help people
01:06:00.810 --> 01:06:03.790
versus transportation during the evacuation process,
01:06:03.790 --> 01:06:06.150
I'm in route to my destination.
01:06:06.150 --> 01:06:07.750
And we see that is much more likely
01:06:07.750 --> 01:06:09.803
particularly relate to wildfires.
01:06:11.000 --> 01:06:12.740
One thing I wanna note though is
01:06:12.740 --> 01:06:13.750
fair capacity.
01:06:13.750 --> 01:06:16.000
And we see that capacity does exist.
01:06:16.000 --> 01:06:17.880
There are people that have their spare beds
01:06:17.880 --> 01:06:21.730
or mattresses for both hurricanes and wildfires.
01:06:21.730 --> 01:06:24.650
And we also see that people do have spare vehicle space
01:06:24.650 --> 01:06:26.240
in the form of two-plus seatbelts,
01:06:26.240 --> 01:06:28.920
which is enough for one person and their luggage.
01:06:28.920 --> 01:06:31.350
This is a good amount of extra space
01:06:31.350 --> 01:06:34.090
that is not being utilized efficiently.
01:06:34.090 --> 01:06:36.520
And it's contributing to congestion on the roadways
01:06:36.520 --> 01:06:38.340
while there's a number of people that don't actually
01:06:38.340 --> 01:06:41.280
have transportation to leave their homes.
01:06:41.280 --> 01:06:43.650
So can we utilize this space for example?
01:06:43.650 --> 01:06:45.130
And we can do that, for example,
01:06:45.130 --> 01:06:47.600
through bolstering neighborhood and community network,
01:06:47.600 --> 01:06:51.300
as well thinking about a resident-based approach
01:06:51.300 --> 01:06:53.030
that will require probably some training
01:06:53.030 --> 01:06:56.263
and integration into current resident-based mechanisms,
01:06:56.263 --> 01:06:58.570
that community emergency response teams
01:06:58.570 --> 01:06:59.783
also known as CERTs.
01:07:00.810 --> 01:07:01.870
Here.
01:07:01.870 --> 01:07:02.820
Next slide, please.
01:07:05.520 --> 01:07:08.050
I also conducted a statistical analysis
01:07:08.050 --> 01:07:10.830
to determine what factors actually influence
01:07:10.830 --> 01:07:12.320
the willingness to share resources.
01:07:12.320 --> 01:07:14.347
So it's great that people are willing to share resources,
01:07:14.347 --> 01:07:16.820
but what actually gets them to do it
01:07:16.820 --> 01:07:19.620
and are there behavioral nudges to actually get people
01:07:19.620 --> 01:07:21.650
to increase their willingness to share
01:07:21.650 --> 01:07:23.620
or be more likely to share.
01:07:23.620 --> 01:07:26.400
And we found a very clear result
01:07:26.400 --> 01:07:29.620
was that individuals who had high trust of other people,
01:07:29.620 --> 01:07:31.580
whether that be neighbors
01:07:31.580 --> 01:07:33.100
or even strangers,
01:07:33.100 --> 01:07:35.560
as long as high levels of compassion,
01:07:35.560 --> 01:07:37.410
were much more likely to share
01:07:37.410 --> 01:07:39.840
their resources in a wildfire.
01:07:39.840 --> 01:07:42.500
And this was across all the different types of resources
01:07:42.500 --> 01:07:44.790
across all 10 pole points.
01:07:44.790 --> 01:07:47.340
It was a very, very strong result.
01:07:47.340 --> 01:07:49.553
We also found that pact is after volunteers,
01:07:50.440 --> 01:07:51.670
and members of community groups
01:07:51.670 --> 01:07:53.460
are much more likely to share.
01:07:53.460 --> 01:07:56.730
And also an interesting one was evacuation urgency,
01:07:56.730 --> 01:07:59.770
the higher, the visual fire level
01:07:59.770 --> 01:08:01.460
or the higher the smoke level
01:08:01.460 --> 01:08:02.650
or traffic
01:08:02.650 --> 01:08:04.340
or the lower the visibility,
01:08:04.340 --> 01:08:06.000
the more likely people were willing
01:08:06.000 --> 01:08:07.300
to share their resources.
01:08:07.300 --> 01:08:11.073
And our hypothesis is that individuals recognize that
01:08:11.073 --> 01:08:13.570
they're the only way that their neighbor
01:08:13.570 --> 01:08:17.050
is gonna be able to evacuate in such an urgent environment.
01:08:17.050 --> 01:08:19.420
And so can we, for example,
01:08:19.420 --> 01:08:21.190
use our first responders
01:08:21.190 --> 01:08:23.050
and other individuals on the ground
01:08:23.050 --> 01:08:25.530
to encourage people to just check on one neighbor
01:08:25.530 --> 01:08:26.937
to ensure that they are okay
01:08:26.937 --> 01:08:29.113
and that they have a ride out.
01:08:30.000 --> 01:08:32.560
We also found that there was sporadic and weak impact
01:08:32.560 --> 01:08:34.890
of most demographic variables.
01:08:34.890 --> 01:08:37.220
Which is interesting
01:08:37.220 --> 01:08:39.200
except for families and home sharing users.
01:08:39.200 --> 01:08:40.730
Families did not wanna share.
01:08:40.730 --> 01:08:42.470
That's not surprising.
01:08:42.470 --> 01:08:44.860
They have children that they wanna take care of first.
01:08:44.860 --> 01:08:46.330
Home sharing users were much more willing
01:08:46.330 --> 01:08:47.920
to share sheltering,
01:08:47.920 --> 01:08:49.690
again not surprising
01:08:49.690 --> 01:08:52.240
but that does open up people who have used Airbnb
01:08:52.240 --> 01:08:57.240
or VRBO as potential resources for individuals to share.
01:08:57.660 --> 01:09:00.430
And finally there was correlation of sharing behavior
01:09:00.430 --> 01:09:02.313
across these different scenarios.
01:09:03.209 --> 01:09:05.410
And this is through classes of individuals
01:09:05.410 --> 01:09:07.760
and joint behavioral preferences.
01:09:07.760 --> 01:09:09.040
That sounds like a lot of verbiage
01:09:09.040 --> 01:09:12.760
and it's all tied up in a lot of specifics.
01:09:12.760 --> 01:09:14.140
But what it really means is that
01:09:14.140 --> 01:09:15.960
because I'm willing to share one resource,
01:09:15.960 --> 01:09:18.370
I'm also willing to share another resource.
01:09:18.370 --> 01:09:19.203
So,
01:09:19.203 --> 01:09:22.110
in that way a holistic sharing economy strategy
01:09:22.110 --> 01:09:24.550
across all 10 pole points of a disaster
01:09:24.550 --> 01:09:26.600
and across all resource types
01:09:26.600 --> 01:09:28.320
is the better way to go.
01:09:28.320 --> 01:09:32.230
Sure, it's great to have just a transportation only,
01:09:32.230 --> 01:09:34.050
you know, share a ride mechanism,
01:09:34.050 --> 01:09:36.420
but actually to increase the amount of sharing,
01:09:36.420 --> 01:09:38.640
it would require very little extra effort
01:09:38.640 --> 01:09:40.930
to include sheltering, for example.
01:09:40.930 --> 01:09:42.660
And then again the need to increase
01:09:42.660 --> 01:09:44.810
trust and compassion, for example,
01:09:44.810 --> 01:09:46.360
after community cohesion, training
01:09:46.360 --> 01:09:48.530
and key leaders will also be important.
01:09:48.530 --> 01:09:49.480
Next slide, please.
01:09:52.139 --> 01:09:54.560
So this was a lot of information.
01:09:54.560 --> 01:09:58.220
And I wanna try to condense this into a couple
01:09:58.220 --> 01:10:00.524
recommendations that hopefully
01:10:00.524 --> 01:10:03.520
the Commissioners can think about.
01:10:03.520 --> 01:10:05.640
Some of these are feasible right now.
01:10:05.640 --> 01:10:08.670
Some of them may not be feasible for a long period of time
01:10:08.670 --> 01:10:11.330
or require a good number of good amount of work.
01:10:11.330 --> 01:10:12.163
But I,
01:10:12.163 --> 01:10:13.770
just as the Emerging Trends Committee
01:10:13.770 --> 01:10:15.410
I wanted to at least provide them.
01:10:15.410 --> 01:10:18.600
And this is based off of my research and the results.
01:10:18.600 --> 01:10:20.320
So the first low hanging fruit is,
01:10:20.320 --> 01:10:22.110
allowing companies to observe
01:10:22.110 --> 01:10:24.010
or participate in training exercises
01:10:24.010 --> 01:10:26.170
for disasters and evacuation.
01:10:26.170 --> 01:10:29.110
Whether that is the Commissioners encouraging
01:10:29.110 --> 01:10:30.950
this with their own training exercises
01:10:30.950 --> 01:10:31.840
that they may have
01:10:31.840 --> 01:10:33.820
or if they are participating in others,
01:10:33.820 --> 01:10:35.270
mentioning that these companies
01:10:35.270 --> 01:10:37.530
are providing these resources already.
01:10:37.530 --> 01:10:40.520
And that'd be really great to add them to the round table.
01:10:40.520 --> 01:10:42.640
Setting working relationships with these companies
01:10:42.640 --> 01:10:45.100
to rapidly disseminate information will also
01:10:45.100 --> 01:10:47.293
be a really clear first step.
01:10:48.310 --> 01:10:50.530
Communication information is cheap.
01:10:50.530 --> 01:10:52.230
It doesn't require too much effort,
01:10:52.230 --> 01:10:56.400
but it could provide a whole host of benefits to agencies
01:10:56.400 --> 01:10:58.080
to know what's going on on the ground,
01:10:58.080 --> 01:10:59.970
where the fire is going, for example,
01:10:59.970 --> 01:11:02.940
where are damaged roads and the earthquake
01:11:02.940 --> 01:11:04.860
and getting this crowdsource information
01:11:04.860 --> 01:11:06.790
is becoming more and more useful
01:11:06.790 --> 01:11:10.303
and also feasible given our small spreading technology.
01:11:11.250 --> 01:11:13.770
We should also consider how to retain drivers
01:11:13.770 --> 01:11:15.620
and other employees in disasters
01:11:15.620 --> 01:11:18.030
who could transport residents
01:11:18.030 --> 01:11:20.480
and this kind of pivots off of the need
01:11:20.480 --> 01:11:23.800
for a Business Continuity Plan at CPUC,
01:11:23.800 --> 01:11:26.070
but also that other places
01:11:26.070 --> 01:11:28.190
other agencies are going to need this
01:11:28.190 --> 01:11:30.190
continuity plan to ensure the drivers
01:11:30.190 --> 01:11:31.800
are available and reliable.
01:11:31.800 --> 01:11:33.500
Then that's not just share mobility.
01:11:33.500 --> 01:11:35.080
That's also for buses
01:11:35.080 --> 01:11:37.713
and also driving trains such as rail,
01:11:38.550 --> 01:11:41.120
also setting equitable mechanisms for reimbursement.
01:11:41.120 --> 01:11:43.740
This one's a little trickier because
01:11:43.740 --> 01:11:45.470
we don't necessarily know who pays
01:11:45.470 --> 01:11:47.400
or how much they pay,
01:11:47.400 --> 01:11:49.620
but these need to be at least considered.
01:11:49.620 --> 01:11:52.240
Is it paid for by the provider of the service
01:11:52.240 --> 01:11:53.180
or the utility
01:11:53.180 --> 01:11:57.360
or the person that is using that service, for example.
01:11:57.360 --> 01:11:59.430
Is there a free mechanism such as
01:11:59.430 --> 01:12:02.070
the open homes program by Airbnb,
01:12:02.070 --> 01:12:05.910
which requires that all fees are waived.
01:12:05.910 --> 01:12:07.740
It's a zero, zero transaction.
01:12:07.740 --> 01:12:10.203
Airbnb just provides a platform in which to,
01:12:11.560 --> 01:12:13.490
match the hosts and evacuees.
01:12:13.490 --> 01:12:14.813
Next slide, please.
01:12:16.810 --> 01:12:18.250
So those were the easier ones.
01:12:18.250 --> 01:12:19.440
These are a little harder,
01:12:19.440 --> 01:12:20.810
but I do wanna note them.
01:12:20.810 --> 01:12:24.250
First is developing policies and regulations for
01:12:24.250 --> 01:12:26.800
sharing economy companies to provide services
01:12:26.800 --> 01:12:28.890
in these types of situations.
01:12:28.890 --> 01:12:31.050
And the one big one that I wanna mention
01:12:31.050 --> 01:12:32.550
is addressing the price gouging
01:12:32.550 --> 01:12:35.440
that can arise from on-demand services in disasters.
01:12:35.440 --> 01:12:37.710
And this can be potentially feasible
01:12:37.710 --> 01:12:41.343
given that CPUC has jurisdiction over TNC.
01:12:42.360 --> 01:12:45.650
As again, as I noted that other places have seen
01:12:45.650 --> 01:12:48.040
very large rises in price gouging
01:12:48.040 --> 01:12:51.080
as result of the on-demand service.
01:12:51.080 --> 01:12:53.510
Different types of pricing mechanisms that increase
01:12:53.510 --> 01:12:55.460
or decrease based on the demand.
01:12:55.460 --> 01:12:57.630
But in disasters we want to ensure
01:12:57.630 --> 01:12:59.290
that people are able to pay
01:12:59.290 --> 01:13:01.040
and they don't have to think about
01:13:01.040 --> 01:13:02.750
the cost of their own life
01:13:02.750 --> 01:13:05.170
when trying to evacuate.
01:13:05.170 --> 01:13:07.030
And New York has developed a framework
01:13:07.030 --> 01:13:11.380
for this back in 2013 following hurricane Sandy.
01:13:11.380 --> 01:13:15.660
So that could be a source of inspiration for the Commission.
01:13:15.660 --> 01:13:18.950
Next is piloting a matching system that connects supply
01:13:18.950 --> 01:13:20.460
and demand of resources.
01:13:20.460 --> 01:13:23.340
Again, we don't know if unclear,
01:13:23.340 --> 01:13:25.330
whether this matching system should be done
01:13:25.330 --> 01:13:27.140
from a private sector,
01:13:27.140 --> 01:13:29.770
individual or company such as Uber or Lyft
01:13:29.770 --> 01:13:32.230
or if it should be based out of an agency.
01:13:32.230 --> 01:13:34.200
But this should at least be explored
01:13:34.200 --> 01:13:36.830
and also should probably include private citizens.
01:13:36.830 --> 01:13:38.870
And finally working directly with CBOs
01:13:38.870 --> 01:13:42.990
and non governmental organizations, NGOs
01:13:42.990 --> 01:13:45.230
on a strategy to build trust
01:13:45.230 --> 01:13:46.690
and compassion and volunteerism,
01:13:46.690 --> 01:13:49.640
and also increasing the information available
01:13:49.640 --> 01:13:51.210
to residents
01:13:51.210 --> 01:13:53.480
on how to share resources.
01:13:53.480 --> 01:13:54.313
Next slide.
01:13:57.870 --> 01:13:59.380
If you would take the couple acknowledgements
01:13:59.380 --> 01:14:00.900
I always wanna make sure that I
01:14:00.900 --> 01:14:02.980
note that the funders of this research,
01:14:02.980 --> 01:14:04.900
including the National Science Foundation,
01:14:04.900 --> 01:14:06.630
the Federal Highway Administration,
01:14:06.630 --> 01:14:09.890
and also ST-1 which is also known as the gas tax bill
01:14:09.890 --> 01:14:12.990
has also provided funding for this research.
01:14:12.990 --> 01:14:15.400
And also for all the different,
01:14:15.400 --> 01:14:17.400
all the participants in the expert interviews
01:14:17.400 --> 01:14:20.840
and focus groups and agencies for distributing the surveys,
01:14:20.840 --> 01:14:23.883
as well as my advisors Joan Walker and Susan Shaheen.
01:14:24.810 --> 01:14:25.643
Next slide.
01:14:27.970 --> 01:14:30.380
This is a list of the Sharing Economy Publications
01:14:30.380 --> 01:14:31.213
that I have.
01:14:31.213 --> 01:14:32.840
These are available
01:14:32.840 --> 01:14:34.420
either via
01:14:34.420 --> 01:14:35.460
Google scholar
01:14:35.460 --> 01:14:37.130
or East scholarship,
01:14:37.130 --> 01:14:39.320
which is the open access platform
01:14:39.320 --> 01:14:41.250
for the UC system.
01:14:41.250 --> 01:14:43.260
And so they are all available.
01:14:43.260 --> 01:14:46.660
They're both pre-print versions
01:14:46.660 --> 01:14:49.180
that are open access as well as the actual version
01:14:49.180 --> 01:14:51.420
that are located at publication.
01:14:51.420 --> 01:14:52.690
So this is available.
01:14:52.690 --> 01:14:53.523
Next slide.
01:14:55.610 --> 01:14:58.130
I also wanna note that there are a number of other
01:14:58.130 --> 01:14:59.710
wildfire and hurricane publications
01:14:59.710 --> 01:15:01.760
that could be of use to you
01:15:01.760 --> 01:15:04.670
specifically the review of California Wildfire Evacuations
01:15:04.670 --> 01:15:08.010
from 2017 to 2019.
01:15:08.010 --> 01:15:09.940
What will be very interesting for you there
01:15:09.940 --> 01:15:13.160
that we have a very nice condensed executive summary.
01:15:13.160 --> 01:15:15.400
That's only a quick fix pages
01:15:15.400 --> 01:15:16.630
can be read very quickly
01:15:16.630 --> 01:15:18.780
and really get the gist of what occurred
01:15:18.780 --> 01:15:21.470
in 2017 through 2019 which is,
01:15:21.470 --> 01:15:24.290
what we consider the primary wildfire
01:15:24.290 --> 01:15:25.880
that impacted California.
01:15:25.880 --> 01:15:27.450
Also a number of these
01:15:27.450 --> 01:15:29.680
publications are focused on how individuals make
01:15:29.680 --> 01:15:31.920
decisions in evacuation such as,
01:15:31.920 --> 01:15:33.960
why an individual decides to evacuate
01:15:33.960 --> 01:15:36.430
or stay as well as their own departure timing,
01:15:36.430 --> 01:15:38.640
routing choice, destination choice,
01:15:38.640 --> 01:15:41.880
which could also be helpful for other agencies
01:15:41.880 --> 01:15:45.290
beyond the conditions here today
01:15:45.290 --> 01:15:48.040
in terms of ensuring safety of individuals
01:15:48.040 --> 01:15:50.400
and going after the three critical challenges,
01:15:50.400 --> 01:15:53.830
congestion, compliance, and equity.
01:15:53.830 --> 01:15:55.750
So at that, I'm happy to take your questions.
01:15:55.750 --> 01:15:56.790
Next slide.
01:15:56.790 --> 01:15:58.570
This is just additional information.
01:15:58.570 --> 01:15:59.780
Feel free to email me.
01:15:59.780 --> 01:16:03.900
I'm also happy to answer more specific detailed questions.
01:16:03.900 --> 01:16:06.870
And again, the open access research is available
01:16:06.870 --> 01:16:08.123
also at my website.
01:16:09.210 --> 01:16:10.440
And,
01:16:10.440 --> 01:16:13.090
with that I'm happy to take questions
01:16:13.090 --> 01:16:15.410
as well as I do wanna note that
01:16:15.410 --> 01:16:17.890
I'm currently working on a COVID-19 project
01:16:17.890 --> 01:16:19.630
on evacuations,
01:16:19.630 --> 01:16:23.070
trying to create a playbook for the state of California.
01:16:23.070 --> 01:16:25.930
As mentioned we are in an unprecedented time
01:16:25.930 --> 01:16:27.350
and evacuation
01:16:27.350 --> 01:16:31.570
are specifically goes against the entire
01:16:31.570 --> 01:16:33.430
stay at home order directive.
01:16:33.430 --> 01:16:34.830
They are complete opposites,
01:16:34.830 --> 01:16:37.140
and this is gonna be very difficult process
01:16:37.140 --> 01:16:39.240
for us in the upcoming
01:16:39.240 --> 01:16:42.780
couple of months particularly with the wildfire season.
01:16:42.780 --> 01:16:45.770
So we're trying to work on that currently.
01:16:45.770 --> 01:16:47.585
With that I'm happy to hand it over.
01:16:47.585 --> 01:16:48.710
Thank you.
01:16:48.710 --> 01:16:50.080
Thank you Stephen,
01:16:50.080 --> 01:16:51.450
assumed to be Doctor Wong
01:16:52.490 --> 01:16:55.600
that excellent and highly presentation.
01:16:55.600 --> 01:16:56.850
And by the way,
01:16:56.850 --> 01:16:59.130
Stephen's slide deck is
01:16:59.130 --> 01:17:02.980
also posted on our CPUC website
01:17:02.980 --> 01:17:05.260
on The Emerging Trends Committee
01:17:06.300 --> 01:17:07.193
location.
01:17:08.060 --> 01:17:11.080
With that, I'll turn this back over to
01:17:11.080 --> 01:17:13.050
President Batjer for
01:17:13.050 --> 01:17:14.793
any questions or comments.
01:17:15.660 --> 01:17:17.940
Thank you Commissioner Shiroma and Stephen.
01:17:17.940 --> 01:17:19.120
That was
01:17:19.120 --> 01:17:20.300
really excellent.
01:17:20.300 --> 01:17:21.410
Thank you very much.
01:17:21.410 --> 01:17:22.310
It brought up
01:17:22.310 --> 01:17:24.833
all sorts of ideas and thoughts.
01:17:25.720 --> 01:17:27.020
This is perhaps a
01:17:27.020 --> 01:17:27.853
silly question,
01:17:27.853 --> 01:17:29.210
but I'm sure
01:17:29.210 --> 01:17:31.180
you the California Resilient
01:17:31.180 --> 01:17:33.860
and Innovative Mobility Initiatives
01:17:33.860 --> 01:17:35.870
and the Institute of Transportation Studies.
01:17:35.870 --> 01:17:38.390
I'm sure you work closely with California,
01:17:38.390 --> 01:17:43.390
the Governor's Office of Emergency Services, oh yes.
01:17:44.800 --> 01:17:46.460
Margiela, Gucci, and team.
01:17:46.460 --> 01:17:49.023
Do you interact and work with them closely?
01:17:51.680 --> 01:17:53.020
Thank you for the question.
01:17:53.020 --> 01:17:56.600
We have not been interacting with them closely yet.
01:17:56.600 --> 01:17:59.340
We're still trying to get off the ground with
01:17:59.340 --> 01:18:00.783
the initiative right now,
01:18:01.650 --> 01:18:03.740
but any type of
01:18:05.270 --> 01:18:06.970
interaction with them will be wonderful.
01:18:06.970 --> 01:18:09.660
We are including them in this new guidebook
01:18:09.660 --> 01:18:12.890
for COVID-19 evacuations and discussing
01:18:12.890 --> 01:18:15.010
whether it can be useful for them
01:18:15.010 --> 01:18:18.250
and what they perceive as critical challenges.
01:18:18.250 --> 01:18:20.690
So we're working them within that capacity.
01:18:20.690 --> 01:18:22.090
But to my knowledge,
01:18:22.090 --> 01:18:24.650
most of the work at the Institute of Transportation Studies
01:18:24.650 --> 01:18:26.050
is actually not focused on
01:18:27.800 --> 01:18:31.210
evacuations or resilience or disasters, unfortunately,
01:18:31.210 --> 01:18:34.720
but a lot of it is based on just general transportation
01:18:34.720 --> 01:18:37.040
challenges and issues and projects.
01:18:37.040 --> 01:18:38.730
So we're a very unique offshoot
01:18:38.730 --> 01:18:42.617
and we're hoping to cultivate that relationship further.
01:18:42.617 --> 01:18:44.658
(mumbles)
01:18:44.658 --> 01:18:48.810
I'm happy to do an introduction for you
01:18:48.810 --> 01:18:53.230
and we'll pass along your slide deck to the,
01:18:53.230 --> 01:18:55.530
to Margiela Gucci and team.
01:18:55.530 --> 01:18:57.340
I think there's a lot of information here
01:18:57.340 --> 01:19:00.420
that they would find useful as they too
01:19:00.420 --> 01:19:03.370
are putting the playbook together.
01:19:03.370 --> 01:19:08.370
My words not theirs for evacuations in a pandemic world.
01:19:09.030 --> 01:19:10.583
As you have stated,
01:19:12.220 --> 01:19:14.790
a wildfire season is upon us.
01:19:14.790 --> 01:19:18.210
And we're all very concerned of how
01:19:18.210 --> 01:19:20.140
evacuations will occur
01:19:22.310 --> 01:19:26.280
with the sheltering in place restrictions.
01:19:26.280 --> 01:19:28.230
I do know that
01:19:28.230 --> 01:19:32.070
our industrial own utilities here in California are all
01:19:32.070 --> 01:19:34.790
working on different plans
01:19:34.790 --> 01:19:37.800
in terms of some of the things that they're responsible
01:19:37.800 --> 01:19:40.700
for like community resource centers,
01:19:40.700 --> 01:19:44.170
where people go to charge their
01:19:44.170 --> 01:19:45.500
mobile devices,
01:19:45.500 --> 01:19:47.420
their health devices,
01:19:47.420 --> 01:19:49.700
and water
01:19:49.700 --> 01:19:51.180
and restrooms
01:19:51.180 --> 01:19:53.770
and information
01:19:53.770 --> 01:19:55.730
regarding evacuation.
01:19:55.730 --> 01:20:00.010
But obviously there's much more concern in terms
01:20:00.010 --> 01:20:01.820
of actual shelters
01:20:01.820 --> 01:20:04.570
where people will need to go
01:20:04.570 --> 01:20:07.460
if evacuated because of wildfire
01:20:07.460 --> 01:20:08.790
or because of PSPS.
01:20:08.790 --> 01:20:11.336
So it's extremely timely as you said,
01:20:11.336 --> 01:20:12.760
Commissioner Shiroma.
01:20:12.760 --> 01:20:15.090
And as I said Stephen,
01:20:15.090 --> 01:20:16.440
very happy to
01:20:16.440 --> 01:20:18.873
make the introduction to OES 'cause I think,
01:20:18.873 --> 01:20:22.530
they would find your information and your study
01:20:22.530 --> 01:20:24.350
and your research
01:20:24.350 --> 01:20:25.453
helpful and timely.
01:20:26.734 --> 01:20:28.901
(mumbles)
01:20:29.840 --> 01:20:30.673
Well, yes.
01:20:30.673 --> 01:20:32.440
Commissioner Guzman Aceves.
01:20:32.440 --> 01:20:33.273
Thank you.
01:20:33.273 --> 01:20:34.810
Fine thank you, Stephen.
01:20:34.810 --> 01:20:38.593
It's really great to see that this research is occurring.
01:20:40.520 --> 01:20:42.300
I have one specific question
01:20:42.300 --> 01:20:44.143
then maybe a broader question.
01:20:45.690 --> 01:20:47.450
The short one is,
01:20:47.450 --> 01:20:51.630
have any of these services been able to
01:20:51.630 --> 01:20:54.183
seek or recover funds through FEMA?
01:20:57.740 --> 01:20:59.770
So great question.
01:20:59.770 --> 01:21:03.220
To my knowledge,
01:21:03.220 --> 01:21:04.230
no one has
01:21:05.810 --> 01:21:07.900
been able to receive funds from FEMA.
01:21:07.900 --> 01:21:09.680
I do not know if that's
01:21:09.680 --> 01:21:11.300
because of a lack of trying
01:21:11.300 --> 01:21:13.593
or because they were just unable to.
01:21:14.600 --> 01:21:16.840
But I do know there are mechanisms in order
01:21:16.840 --> 01:21:19.650
to recuperate some costs,
01:21:19.650 --> 01:21:22.610
like related to transportation sheltering.
01:21:22.610 --> 01:21:26.450
However, my understanding is that most private companies
01:21:26.450 --> 01:21:29.430
that are not contracted such as Walmart
01:21:29.430 --> 01:21:32.830
or Lowe's or other types of really large companies
01:21:32.830 --> 01:21:35.760
typically donate their resources.
01:21:35.760 --> 01:21:37.050
And so it's just a,
01:21:37.050 --> 01:21:39.220
I guess, a volunteering and donation
01:21:39.220 --> 01:21:42.140
that can be provided for a tax write off.
01:21:42.140 --> 01:21:46.160
And so that's usually the mechanism in which they
01:21:46.160 --> 01:21:48.680
typically provide resources in disasters,
01:21:48.680 --> 01:21:50.610
unless it's something that's much larger
01:21:50.610 --> 01:21:52.243
or it's a contracted service.
01:21:54.800 --> 01:21:58.190
But for some of the ride shares or Airbnb,
01:21:58.190 --> 01:22:02.010
is that also kind of the same that they would
01:22:02.010 --> 01:22:04.290
use these expenses as write offs
01:22:04.290 --> 01:22:06.473
and not seek reimbursement from FEMA?
01:22:07.680 --> 01:22:08.513
Correct yeah.
01:22:08.513 --> 01:22:10.950
So that would be probably a similar mechanism.
01:22:10.950 --> 01:22:13.810
I'm not exactly sure how Airbnb does it.
01:22:13.810 --> 01:22:17.300
That could be actually an interesting question to ask them
01:22:17.300 --> 01:22:21.290
because they may not necessarily know what the,
01:22:21.290 --> 01:22:24.330
the bare amount of money that they have
01:22:24.330 --> 01:22:27.750
theoretically donated since it is going to the host
01:22:29.160 --> 01:22:31.230
and like a loss of, for example,
01:22:31.230 --> 01:22:32.850
transactions,
01:22:32.850 --> 01:22:34.700
Uber and Lyft are little bit clear
01:22:34.700 --> 01:22:36.730
because they usually state that they are donating
01:22:36.730 --> 01:22:40.580
for example, $300,000 worth of rides and,
01:22:40.580 --> 01:22:43.490
food services and deliveries and things like that.
01:22:43.490 --> 01:22:44.970
It's a little crisper of a number,
01:22:44.970 --> 01:22:48.010
but Airbnb is the one that I'm not exactly sure
01:22:48.010 --> 01:22:48.980
how they do it,
01:22:48.980 --> 01:22:51.090
or if this is just the platform
01:22:51.090 --> 01:22:52.470
that they provided it.
01:22:52.470 --> 01:22:55.290
What is interesting though for Airbnb is that
01:22:55.290 --> 01:22:57.240
that original program,
01:22:57.240 --> 01:22:59.290
the disaster response program was accurate
01:22:59.290 --> 01:23:01.320
here created movement
01:23:01.320 --> 01:23:03.790
during Hurricane Sandy over a hundred hosts,
01:23:03.790 --> 01:23:06.970
just opened up their homes for free on Airbnb,
01:23:06.970 --> 01:23:08.650
to people who needed homes.
01:23:08.650 --> 01:23:10.210
Without Airbnb's knowledge,
01:23:10.210 --> 01:23:12.506
they just sat there at the cost of $0
01:23:12.506 --> 01:23:14.210
to rent their place.
01:23:14.210 --> 01:23:15.520
So that was a really,
01:23:15.520 --> 01:23:19.010
and I think Airbnb wants to continue on in that
01:23:20.439 --> 01:23:21.950
the kind of
01:23:21.950 --> 01:23:24.227
like original vision I got to say.
01:23:25.200 --> 01:23:26.470
Yeah.
01:23:26.470 --> 01:23:28.790
And my broader question is--
01:23:28.790 --> 01:23:29.623
Oh, sorry.
01:23:29.623 --> 01:23:31.840
I think that some of the costs
01:23:31.840 --> 01:23:36.400
can be captured when OES does their FEMA
01:23:37.480 --> 01:23:39.350
recovery of money.
01:23:39.350 --> 01:23:41.630
I think some of those costs could be
01:23:42.630 --> 01:23:44.130
captured there,
01:23:44.130 --> 01:23:47.070
but it's a really good question for OES.
01:23:47.070 --> 01:23:49.790
And in terms of,
01:23:49.790 --> 01:23:51.310
some of the materials
01:23:51.310 --> 01:23:55.360
that home depot load DGS
01:23:55.360 --> 01:23:59.761
usually is the conduit to those
01:23:59.761 --> 01:24:02.160
and gets those generated.
01:24:02.160 --> 01:24:04.000
And again, I think there's some reimbursement
01:24:04.000 --> 01:24:06.080
that comes through
01:24:06.080 --> 01:24:07.850
the state from FEMA,
01:24:07.850 --> 01:24:10.103
but it's a good question to ask them.
01:24:12.570 --> 01:24:15.170
Yeah, my other question is it sounds like you have
01:24:16.480 --> 01:24:19.763
you mentioned the COVID response obviously this is a,
01:24:21.220 --> 01:24:24.800
disaster that is not one event specific that is
01:24:25.780 --> 01:24:28.370
obviously the duration is lasting far longer
01:24:28.370 --> 01:24:30.300
than any of us would hope.
01:24:30.300 --> 01:24:31.820
And,
01:24:31.820 --> 01:24:35.730
I guess the way you framed it was more in a lens of
01:24:35.730 --> 01:24:40.000
incorporating COVID constraints into these
01:24:40.000 --> 01:24:42.640
wildfire hurricane disasters,
01:24:42.640 --> 01:24:43.990
but is there
01:24:45.050 --> 01:24:46.620
anyone maybe not yourself,
01:24:46.620 --> 01:24:48.800
but is anyone looking at COVID in
01:24:48.800 --> 01:24:50.760
and of itself as the
01:24:50.760 --> 01:24:53.560
pandemic disaster that it is,
01:24:53.560 --> 01:24:57.310
and particularly on the Airbnb side,
01:24:57.310 --> 01:24:59.440
which obviously is outside of our jurisdiction,
01:24:59.440 --> 01:25:00.933
but just out of curiosity.
01:25:02.500 --> 01:25:04.200
This question,
01:25:04.200 --> 01:25:06.810
as we near some of the sun setting
01:25:06.810 --> 01:25:09.020
of eviction
01:25:09.020 --> 01:25:12.563
protections and abilities to pay,
01:25:13.530 --> 01:25:18.070
is there anyone looking at the availability of homes
01:25:19.130 --> 01:25:20.223
for that purpose?
01:25:23.284 --> 01:25:24.900
Thank you for the question,
01:25:24.900 --> 01:25:26.450
at this point,
01:25:26.450 --> 01:25:29.200
I do not have specific knowledge
01:25:29.200 --> 01:25:32.120
of anyone thinking about that.
01:25:32.120 --> 01:25:34.814
There may be work at,
01:25:34.814 --> 01:25:36.660
I know there are a couple of committees
01:25:36.660 --> 01:25:38.970
at the Governor level
01:25:38.970 --> 01:25:41.670
or at the executive branch level that are
01:25:41.670 --> 01:25:42.720
thinking about some of these more
01:25:42.720 --> 01:25:46.020
innovative ideas for housing.
01:25:46.020 --> 01:25:47.180
And that kind of
01:25:47.180 --> 01:25:49.100
what that reminds me of is a lot of the
01:25:49.100 --> 01:25:53.560
contracting development with hotels or sheltering.
01:25:53.560 --> 01:25:56.830
So this might actually come to be a similar
01:25:57.771 --> 01:25:59.410
process for that
01:26:00.770 --> 01:26:03.910
since it's more outside of the transportation rome
01:26:03.910 --> 01:26:07.010
I don't know of any research at
01:26:07.010 --> 01:26:09.610
any of the four UCITS branches,
01:26:09.610 --> 01:26:12.040
which are Berkeley, Davis, Irvine and UCLA.
01:26:12.040 --> 01:26:13.960
I don't know of anyone doing
01:26:13.960 --> 01:26:15.760
specifically, excuse me,
01:26:15.760 --> 01:26:16.603
sheltering,
01:26:17.760 --> 01:26:18.960
following eviction.
01:26:18.960 --> 01:26:22.040
But I do know there is working done on the connection
01:26:22.040 --> 01:26:25.560
of COVID-19 land use and transportation
01:26:25.560 --> 01:26:27.560
and what that means for future density,
01:26:27.560 --> 01:26:29.470
as well as future like for example,
01:26:29.470 --> 01:26:32.040
teleworking and commuting behavior
01:26:32.040 --> 01:26:33.840
and the impact on public transit.
01:26:33.840 --> 01:26:36.300
And I can also share that
01:26:36.300 --> 01:26:38.410
some of those specific projects
01:26:38.410 --> 01:26:41.460
that are ongoing with you since that's also how
01:26:41.460 --> 01:26:44.090
we got funded on our evacuation project,
01:26:44.090 --> 01:26:46.770
some of those may be of interest to the Commissioners
01:26:47.650 --> 01:26:49.680
on future things to at least be thinking about.
01:26:49.680 --> 01:26:51.880
And this is what the researchers are trying to put out
01:26:51.880 --> 01:26:53.440
in the next seven months,
01:26:53.440 --> 01:26:54.460
which is,
01:26:54.460 --> 01:26:57.670
as you probably know research happens at a glacial pace
01:26:57.670 --> 01:26:59.220
and seven months is
01:26:59.220 --> 01:27:00.310
very fast.
01:27:00.310 --> 01:27:02.320
And so that's the goal here.
01:27:02.320 --> 01:27:04.040
And so you might actually be able to get results
01:27:04.040 --> 01:27:05.140
from sound as projects
01:27:05.140 --> 01:27:08.933
and also know who is the one to contact within seven months.
01:27:10.590 --> 01:27:11.503
Okay, thank you.
01:27:12.950 --> 01:27:14.620
Welcome.
01:27:14.620 --> 01:27:17.053
Are there any other questions of Stephen?
01:27:18.721 --> 01:27:20.747
Yes Commissioner Shiroma
Just the comments,
01:27:23.140 --> 01:27:27.110
our staff in the consumer protection enforcement division
01:27:27.110 --> 01:27:28.648
that,
01:27:28.648 --> 01:27:29.940
much on the
01:27:31.210 --> 01:27:33.200
TNC proceedings in transportation,
01:27:33.200 --> 01:27:34.740
what have you
01:27:34.740 --> 01:27:37.933
are following Stephen's work.
01:27:40.510 --> 01:27:41.660
That's very helpful.
01:27:41.660 --> 01:27:43.480
Good, excellent.
01:27:43.480 --> 01:27:44.520
(mumbles)
01:27:44.520 --> 01:27:47.400
Well now we will turn to
01:27:47.400 --> 01:27:48.960
public comments.
01:27:48.960 --> 01:27:50.510
Any public comment or questions?
01:27:50.510 --> 01:27:52.390
Operator, could you open the line?
01:28:01.290 --> 01:28:02.930
President Batjer.
01:28:02.930 --> 01:28:03.803
Yes Robert.
01:28:07.250 --> 01:28:08.320
sorry.
01:28:08.320 --> 01:28:09.270
This is Robert Stanford.
01:28:09.270 --> 01:28:12.840
CPUC there are no public comments at this time.
01:28:12.840 --> 01:28:14.550
Okay, thank you Robert for checking.
01:28:14.550 --> 01:28:15.383
Appreciate it.
01:28:16.230 --> 01:28:17.660
So with that,
Welcome.
01:28:17.660 --> 01:28:20.500
I wanna thank Stephen again for his presentations,
01:28:20.500 --> 01:28:21.820
excellent.
01:28:21.820 --> 01:28:24.340
And thank you Commissioner Shiroma
01:28:24.340 --> 01:28:26.240
and Commissioner Guzman Aceves
01:28:26.240 --> 01:28:28.440
for bringing this really informative presentation
01:28:28.440 --> 01:28:29.940
to us today.
01:28:29.940 --> 01:28:32.950
So with that we are adjourned.
01:28:32.950 --> 01:28:36.120
Thank you very much everyone for joining us today
01:28:36.120 --> 01:28:38.030
and have a very safe
01:28:38.030 --> 01:28:38.863
and healthy.