WEBVTT 00:00:05.080 --> 00:00:06.753 Please tell the operator. 00:00:08.010 --> 00:00:09.610 Operator's running. 00:00:13.440 --> 00:00:14.970 Okay. 00:00:14.970 --> 00:00:16.000 Well, good morning, 00:00:16.000 --> 00:00:17.540 and thank you for joining us today, 00:00:17.540 --> 00:00:18.680 for the public briefing, 00:00:18.680 --> 00:00:20.660 from San Diego Gas and Electric Company, 00:00:20.660 --> 00:00:23.440 to update us all on its readiness, 00:00:23.440 --> 00:00:25.700 for the public safety power shut off. 00:00:25.700 --> 00:00:27.810 This wild fire season. 00:00:27.810 --> 00:00:29.040 Today's briefing, 00:00:29.040 --> 00:00:31.050 from SDG&E, 00:00:31.050 --> 00:00:33.530 on its PSPS event readiness, 00:00:33.530 --> 00:00:36.520 is the first in a series of three public briefings, 00:00:36.520 --> 00:00:38.320 we will be holding this week. 00:00:38.320 --> 00:00:39.950 In addition to today's briefing, 00:00:39.950 --> 00:00:42.390 we will also have Southern California Edison Company, 00:00:42.390 --> 00:00:44.180 providing a briefing tomorrow, 00:00:44.180 --> 00:00:45.210 August 11th, 00:00:45.210 --> 00:00:46.640 at 1:30 PM, 00:00:46.640 --> 00:00:49.290 and we will have Pacific Gas and Electric Company, 00:00:49.290 --> 00:00:51.240 provide a briefing this Thursday, 00:00:51.240 --> 00:00:52.540 October, excuse me, 00:00:52.540 --> 00:00:55.140 August 13th at 10:00 AM. 00:00:55.140 --> 00:00:57.010 Agendas and information, 00:00:57.010 --> 00:00:58.570 on how to watch and listen, 00:00:58.570 --> 00:01:00.880 to the remote briefings is available, 00:01:00.880 --> 00:01:02.360 on the CBUC's, 00:01:02.360 --> 00:01:05.096 public safety power shutoff webpage, 00:01:05.096 --> 00:01:10.096 at www.cpuc.ca.gov/psps. 00:01:15.490 --> 00:01:16.740 I am honored to have, 00:01:16.740 --> 00:01:19.340 joining me today on the virtual dais, 00:01:20.490 --> 00:01:21.550 Eric Lamoureux, 00:01:21.550 --> 00:01:24.290 from the Governor's office, 00:01:24.290 --> 00:01:26.230 of Emergency Services, 00:01:26.230 --> 00:01:27.570 and also, 00:01:27.570 --> 00:01:30.320 Assistant Chief Daniel Berlant from the, 00:01:30.320 --> 00:01:33.360 California Department of Forestry and Fire Prevention, 00:01:33.360 --> 00:01:35.360 as well as my fellow Commissioners, 00:01:35.360 --> 00:01:37.910 Commissioner Rechtschaffen and Commissioner Shiroma, 00:01:37.910 --> 00:01:39.290 so welcome. 00:01:39.290 --> 00:01:42.170 In terms of the format for today's briefing, 00:01:42.170 --> 00:01:44.670 following opening remarks from the dais, 00:01:44.670 --> 00:01:46.600 SDG&E CEO, 00:01:46.600 --> 00:01:47.570 Caroline Winn, 00:01:47.570 --> 00:01:49.080 will provide an overview, 00:01:49.080 --> 00:01:53.410 of SDG&E's state of preparedness, 00:01:53.410 --> 00:01:55.080 for the PSPS events, 00:01:55.080 --> 00:01:56.380 this wildfire season. 00:01:56.380 --> 00:01:57.610 We will then move on, 00:01:57.610 --> 00:01:59.710 to discussion and Q&A, 00:01:59.710 --> 00:02:01.410 with Commissioners and panelists, 00:02:01.410 --> 00:02:02.243 on the dais, 00:02:02.243 --> 00:02:03.960 followed by public comment. 00:02:03.960 --> 00:02:06.470 We are scheduled to conclude the briefing, 00:02:06.470 --> 00:02:08.614 by 11:30. 00:02:08.614 --> 00:02:10.860 The public comment portion of the day, 00:02:10.860 --> 00:02:14.630 which is scheduled to be around 11 o'clock this morning. 00:02:14.630 --> 00:02:16.533 If you wish to make a public comment, 00:02:17.380 --> 00:02:18.213 please dial, 00:02:18.213 --> 00:02:22.420 (800) 857-1917, 00:02:22.420 --> 00:02:24.600 and enter pass code, 00:02:24.600 --> 00:02:27.283 9-8-9-9-5-0-1, 00:02:28.720 --> 00:02:29.867 and press, 00:02:29.867 --> 00:02:30.880 *1. 00:02:30.880 --> 00:02:32.820 You'll be placed into a queue, 00:02:32.820 --> 00:02:36.010 and the operator will take your name and organization. 00:02:36.010 --> 00:02:39.013 There may be a delay from the time you first press *1, 00:02:40.792 --> 00:02:43.700 to the time the operator asks for your information. 00:02:43.700 --> 00:02:45.400 So please be patient, 00:02:45.400 --> 00:02:47.071 and stay on the line. 00:02:47.071 --> 00:02:48.580 You will be called upon to speak, 00:02:48.580 --> 00:02:50.360 when we get to the public comment period, 00:02:50.360 --> 00:02:51.610 in today's agenda. 00:02:51.610 --> 00:02:54.390 Which again will begin around 11, 00:02:54.390 --> 00:02:55.960 and we will provide, 00:02:55.960 --> 00:02:59.150 three minutes to each speaker. 00:02:59.150 --> 00:03:01.500 I will keep my opening remarks brief, 00:03:01.500 --> 00:03:03.550 so that the majority of our time today, 00:03:03.550 --> 00:03:06.750 can be used to serve the valuable purpose, 00:03:06.750 --> 00:03:08.067 of ensuring the public, 00:03:08.067 --> 00:03:09.727 impacted communities, 00:03:09.727 --> 00:03:13.200 and the agencies who must also plan for, 00:03:13.200 --> 00:03:14.640 and respond to, 00:03:14.640 --> 00:03:16.960 utility PSPS events, 00:03:16.960 --> 00:03:18.430 are able to hear, 00:03:18.430 --> 00:03:19.770 and understand, 00:03:19.770 --> 00:03:22.430 SDG&E's state of preparedness, 00:03:22.430 --> 00:03:25.020 going into this year's wildfire season. 00:03:25.020 --> 00:03:28.850 But I do want to touch on a few items first. 00:03:28.850 --> 00:03:31.310 This climate change driven weather events, 00:03:31.310 --> 00:03:32.760 our wild fire seasons, 00:03:32.760 --> 00:03:35.610 are starting earlier and ending later, 00:03:35.610 --> 00:03:38.620 and they are persistently more severe. 00:03:38.620 --> 00:03:41.270 And after a dry winter and warm spring this year, 00:03:41.270 --> 00:03:42.860 we are likely in store, 00:03:42.860 --> 00:03:45.283 for a long and difficult wildfire season. 00:03:46.160 --> 00:03:46.993 These weather events, 00:03:46.993 --> 00:03:50.200 and combined with negligent maintenance, 00:03:50.200 --> 00:03:52.530 of utilities electrical system, 00:03:52.530 --> 00:03:54.410 can of course be dangerous. 00:03:54.410 --> 00:03:55.690 While the legislature, 00:03:55.690 --> 00:03:57.420 and the CPUC policies, 00:03:57.420 --> 00:03:58.890 are driving utilities, 00:03:58.890 --> 00:04:01.700 to significantly plan for and execute approaches, 00:04:01.700 --> 00:04:04.900 to mitigate the risk of utility costs of wildfires, 00:04:04.900 --> 00:04:07.800 through better planning, rad hardening, 00:04:07.800 --> 00:04:09.140 and vegetation management. 00:04:09.140 --> 00:04:10.530 One of the tools available, 00:04:10.530 --> 00:04:13.010 to the utilities to mitigate wildfire risk, 00:04:13.010 --> 00:04:15.060 is to turn off power to customers, 00:04:15.060 --> 00:04:17.730 to avoid the potential to start a fire. 00:04:17.730 --> 00:04:20.340 Well these shutoffs are one tool available, 00:04:20.340 --> 00:04:22.930 to the utilities to protect public safety, 00:04:22.930 --> 00:04:25.910 they are a measure of last resort, 00:04:25.910 --> 00:04:27.060 and cannot, 00:04:27.060 --> 00:04:28.790 I cannot emphasize this enough, 00:04:28.790 --> 00:04:30.650 it's absolutely imperative, 00:04:30.650 --> 00:04:32.270 that these shutoff events, 00:04:32.270 --> 00:04:34.610 also called PSPS events, 00:04:34.610 --> 00:04:37.010 if and when called, 00:04:37.010 --> 00:04:40.100 are executed safely and thoughtfully. 00:04:40.100 --> 00:04:42.920 This imperative is particularly critical, 00:04:42.920 --> 00:04:44.170 this wildfire season, 00:04:44.170 --> 00:04:45.830 as we are also dealing, 00:04:45.830 --> 00:04:48.460 with a COVID-19 pandemic, 00:04:48.460 --> 00:04:49.900 which will complicate, 00:04:49.900 --> 00:04:51.560 an exert surveyed, 00:04:51.560 --> 00:04:55.710 PSPS planning and execution challenges, 00:04:55.710 --> 00:04:58.020 and which will make the stakes of ensuring, 00:04:58.020 --> 00:04:59.990 PSPS is truly used, 00:04:59.990 --> 00:05:01.880 only when absolutely necessary, 00:05:01.880 --> 00:05:02.793 that much higher. 00:05:03.710 --> 00:05:06.770 The implications of being without power, 00:05:06.770 --> 00:05:09.750 the families who are working and learning from home, 00:05:09.750 --> 00:05:12.020 to the State's most vulnerable people, 00:05:12.020 --> 00:05:13.580 to the critical facilities, 00:05:13.580 --> 00:05:15.530 supporting our State's COVID response. 00:05:15.530 --> 00:05:16.970 The implications, 00:05:16.970 --> 00:05:19.360 are not merely questions of inconvenience. 00:05:19.360 --> 00:05:21.730 They are questions of, 00:05:21.730 --> 00:05:22.883 can I pay my rent? 00:05:23.765 --> 00:05:25.760 Can I feed my family this month? 00:05:25.760 --> 00:05:26.750 Do I have enough power, 00:05:26.750 --> 00:05:28.060 for my medical equipment? 00:05:28.060 --> 00:05:29.680 I need to live. 00:05:29.680 --> 00:05:31.440 The impacts on people's lives, 00:05:31.440 --> 00:05:33.780 and the stakes can not be overstated. 00:05:33.780 --> 00:05:35.630 Utilities have the obligation, 00:05:35.630 --> 00:05:37.860 to manage their grids responsibly, 00:05:37.860 --> 00:05:40.340 and they have an obligation to keep the safety, 00:05:40.340 --> 00:05:42.660 and the wellbeing of their customers, 00:05:42.660 --> 00:05:44.570 as their highest priority, 00:05:44.570 --> 00:05:46.960 which is what this Commission expects of them, 00:05:46.960 --> 00:05:48.570 with each decision they make, 00:05:48.570 --> 00:05:50.580 this wildfire season. 00:05:50.580 --> 00:05:52.270 So while we can drive a point, 00:05:52.270 --> 00:05:53.103 to the utilities, 00:05:53.103 --> 00:05:54.970 that they must internalize, 00:05:54.970 --> 00:05:56.630 and understand the depth and breadth, 00:05:56.630 --> 00:05:58.530 of the impacts of their decision, 00:05:58.530 --> 00:05:59.700 to shut off power, 00:05:59.700 --> 00:06:00.924 you must also ensure that if, 00:06:00.924 --> 00:06:05.340 and when they do decide to call a PSPS event, 00:06:05.340 --> 00:06:07.100 they're adequately prepared, 00:06:07.100 --> 00:06:09.313 to execute and communicate the shutoff, 00:06:09.313 --> 00:06:11.520 in a way that significantly, 00:06:11.520 --> 00:06:15.090 minimizes the scope and duration of the events. 00:06:15.090 --> 00:06:17.940 They must have significantly planned and prepared, 00:06:17.940 --> 00:06:19.640 so the people are without power, 00:06:19.640 --> 00:06:21.960 for the shortest amount of time possible, 00:06:21.960 --> 00:06:23.530 and are communicated with, 00:06:23.530 --> 00:06:26.150 in a way that provides enough notice, 00:06:26.150 --> 00:06:27.450 and enough detail, 00:06:27.450 --> 00:06:29.780 for them to make the arrangements they need to make, 00:06:29.780 --> 00:06:31.710 to ensure their families are safe, 00:06:31.710 --> 00:06:32.740 and they prepared, 00:06:32.740 --> 00:06:34.830 to weather the duration of the event. 00:06:34.830 --> 00:06:36.130 This is a minimum. 00:06:36.130 --> 00:06:37.310 It is critical. 00:06:37.310 --> 00:06:40.590 This is why we're having these briefings this week. 00:06:40.590 --> 00:06:42.180 I was newly in my role, 00:06:42.180 --> 00:06:43.580 at the CPUC last fall, 00:06:43.580 --> 00:06:47.346 during utilities, haphazardly executed PSPS events, 00:06:47.346 --> 00:06:48.410 and I witnessed, 00:06:48.410 --> 00:06:50.090 and understood the personal, 00:06:50.090 --> 00:06:51.923 and societal costs that resulted. 00:06:53.020 --> 00:06:54.600 What we saw play out last fall, 00:06:54.600 --> 00:06:56.180 can not be repeated. 00:06:56.180 --> 00:06:57.780 And it has been my, 00:06:57.780 --> 00:07:00.057 and my fellow Commissioners highest priority, 00:07:00.057 --> 00:07:01.580 coming out of these events, 00:07:01.580 --> 00:07:04.570 to ensure that the CPUC takes every possible step, 00:07:04.570 --> 00:07:06.760 to drive the utilities to do better, 00:07:06.760 --> 00:07:09.260 and to ensure that any PSPS event, 00:07:09.260 --> 00:07:10.570 that is called this year, 00:07:10.570 --> 00:07:12.520 is initiated and executed, 00:07:12.520 --> 00:07:14.590 in a way that considers the best interest, 00:07:14.590 --> 00:07:16.420 of all those impacted. 00:07:16.420 --> 00:07:19.630 CPUC staff and the staff at our sister agencies, 00:07:19.630 --> 00:07:21.280 Cal OES and CAL Fire, 00:07:21.280 --> 00:07:23.200 have spent countless hours, 00:07:23.200 --> 00:07:24.780 meeting with the utilities, 00:07:24.780 --> 00:07:26.050 and overseeing their efforts, 00:07:26.050 --> 00:07:29.420 to reduce the used, scope and impacts, 00:07:29.420 --> 00:07:31.990 of any PSPS events. 00:07:31.990 --> 00:07:33.750 The utilities have made progress, 00:07:33.750 --> 00:07:35.170 and some are farther along, 00:07:35.170 --> 00:07:37.370 the path of progress and maturity, 00:07:37.370 --> 00:07:38.230 than others. 00:07:38.230 --> 00:07:40.940 But what this comes down to, 00:07:40.940 --> 00:07:43.270 is planning and most importantly, 00:07:43.270 --> 00:07:44.700 execution. 00:07:44.700 --> 00:07:47.950 This week's briefings are focused on PSPS readiness, 00:07:47.950 --> 00:07:49.210 because we need to be sure, 00:07:49.210 --> 00:07:51.560 that if and when the events are called, 00:07:51.560 --> 00:07:54.870 the utilities can bring all of the elements together, 00:07:54.870 --> 00:07:57.650 in a way that reflects our highest priority, 00:07:57.650 --> 00:08:00.460 and the safety and wellbeing of California. 00:08:00.460 --> 00:08:02.290 We are in August. 00:08:02.290 --> 00:08:05.970 There is a pandemic that is not going away anytime soon. 00:08:07.049 --> 00:08:11.970 SCE has already called a PSPS event. 00:08:11.970 --> 00:08:15.060 Last year, PSPS events were in October. 00:08:15.060 --> 00:08:16.980 We are in precisely the moment, 00:08:16.980 --> 00:08:19.515 to understand and hear from the utilities, 00:08:19.515 --> 00:08:21.477 the answers to the question, 00:08:21.477 --> 00:08:24.160 are you prepared? 00:08:24.160 --> 00:08:25.673 Tell us, and show us. 00:08:27.179 --> 00:08:28.012 With that, 00:08:28.012 --> 00:08:29.960 I will say that I'm very much looking forward, 00:08:29.960 --> 00:08:33.040 to hearing from SDG&E today. 00:08:33.040 --> 00:08:35.200 I will now turn to our representatives, 00:08:35.200 --> 00:08:37.290 on Cal OES and CAL Fire, 00:08:37.290 --> 00:08:39.150 to see if you have any opening remarks, 00:08:39.150 --> 00:08:40.583 you would like to make. 00:08:40.583 --> 00:08:42.410 I'll first turn to Eric Lamoureux. 00:08:42.410 --> 00:08:43.243 Eric. 00:08:45.300 --> 00:08:46.570 Thank you, President Batjer. 00:08:46.570 --> 00:08:47.880 Can you hear me okay? 00:08:47.880 --> 00:08:48.713 Yep. 00:08:48.713 --> 00:08:49.546 We can hear you fine, Eric. 00:08:49.546 --> 00:08:51.230 Okay, great. 00:08:51.230 --> 00:08:52.790 Certainly appreciate your comments, 00:08:52.790 --> 00:08:54.860 and I know Director Ghilarducci, 00:08:54.860 --> 00:08:57.410 who is very much involved today, 00:08:57.410 --> 00:08:59.850 unfortunately on some COVID response efforts, 00:08:59.850 --> 00:09:01.480 wished he could be here, 00:09:01.480 --> 00:09:02.640 to echo those comments. 00:09:02.640 --> 00:09:04.920 We've certainly appreciated, 00:09:04.920 --> 00:09:06.670 the partnership we've had, 00:09:06.670 --> 00:09:08.240 with San Diego Gas and Electric, 00:09:08.240 --> 00:09:10.797 and the other investor owned utilities, 00:09:10.797 --> 00:09:13.210 are cautiously optimistic, 00:09:13.210 --> 00:09:15.710 with the progress that we've seen made, 00:09:15.710 --> 00:09:17.740 over the course of this year. 00:09:17.740 --> 00:09:18.663 But as, 00:09:19.570 --> 00:09:20.920 you so eloquently said, 00:09:20.920 --> 00:09:23.580 it is important for us to see, 00:09:23.580 --> 00:09:25.720 what those actions resulted in. 00:09:25.720 --> 00:09:30.020 And we certainly want to see a reduction in scope, 00:09:30.020 --> 00:09:34.290 an expansion of the ability to restore much faster, 00:09:34.290 --> 00:09:36.680 and ultimately bringing down, 00:09:36.680 --> 00:09:38.720 the impact on the residents. 00:09:38.720 --> 00:09:40.420 We talk about customers, 00:09:40.420 --> 00:09:43.220 who oftentimes got two and a half to three individuals, 00:09:43.220 --> 00:09:44.490 actual people, 00:09:44.490 --> 00:09:46.517 that represent those individual customers. 00:09:46.517 --> 00:09:49.690 And so it's being cognizant of those people, 00:09:49.690 --> 00:09:51.630 at home, in the workplace, 00:09:51.630 --> 00:09:54.010 that are impacted by these outages, 00:09:54.010 --> 00:09:57.129 and working to do everything we can, 00:09:57.129 --> 00:10:00.860 to be prepared to deal with the consequences, 00:10:00.860 --> 00:10:02.670 of these significant events, 00:10:02.670 --> 00:10:05.090 and while continuing to work, 00:10:05.090 --> 00:10:06.590 with the investor owned utilities, 00:10:06.590 --> 00:10:08.320 to ensure that they're taking steps, 00:10:08.320 --> 00:10:10.070 to reduce the scope and severity. 00:10:10.070 --> 00:10:13.054 So I appreciate the opportunity to be with you today. 00:10:13.054 --> 00:10:13.887 Thank you. 00:10:13.887 --> 00:10:15.250 Thank you so much, Eric. 00:10:15.250 --> 00:10:17.282 And now I'll turn to Assistant Chief, 00:10:17.282 --> 00:10:18.425 Daniel Berlant. 00:10:18.425 --> 00:10:19.820 Do you have anything to say, chief? 00:10:19.820 --> 00:10:21.170 Yes, good morning, 00:10:21.170 --> 00:10:22.610 President Batjer, Commissioners, 00:10:22.610 --> 00:10:23.443 Daniel Berlant, 00:10:23.443 --> 00:10:26.030 Assistant Deputy Director with CAL Fire. 00:10:26.030 --> 00:10:28.720 We have been working very closely with the CPUC, 00:10:28.720 --> 00:10:32.030 and the utilities over the last several years now, 00:10:32.030 --> 00:10:34.560 in the development of the wildfire mitigation plans. 00:10:34.560 --> 00:10:35.920 Obviously our efforts are aimed, 00:10:35.920 --> 00:10:38.450 to reduce utility spark wildfires, 00:10:38.450 --> 00:10:43.000 mitigate the destruction from these preventable fires. 00:10:43.000 --> 00:10:45.180 We continue to look forward, 00:10:45.180 --> 00:10:46.710 to seeing the utilities progress, 00:10:46.710 --> 00:10:48.450 in hardening their systems, 00:10:48.450 --> 00:10:50.320 in reducing vegetation, 00:10:50.320 --> 00:10:53.490 as required by state law. 00:10:53.490 --> 00:10:55.530 But we are looking forward too as well, 00:10:55.530 --> 00:10:56.363 as you had mentioned, 00:10:56.363 --> 00:11:00.029 to hearing how we can continue to see reduced impacts, 00:11:00.029 --> 00:11:02.390 from these PSPS'. 00:11:02.390 --> 00:11:03.730 Obviously we are now, 00:11:03.730 --> 00:11:04.563 again, 00:11:04.563 --> 00:11:06.480 back in the heart fire season. 00:11:06.480 --> 00:11:08.240 It is just the beginning of August, 00:11:08.240 --> 00:11:09.270 but we have already seen, 00:11:09.270 --> 00:11:11.314 a significant number of wildfires, 00:11:11.314 --> 00:11:12.810 with destruction. 00:11:12.810 --> 00:11:14.250 We have had homes, 00:11:14.250 --> 00:11:16.170 that have already been destroyed this year, 00:11:16.170 --> 00:11:17.480 and we are not even yet, 00:11:17.480 --> 00:11:20.200 into really the peak of fire season. 00:11:20.200 --> 00:11:23.310 And as we move into the fall months, 00:11:23.310 --> 00:11:24.700 which are just ahead of us, 00:11:24.700 --> 00:11:25.970 we are looking to see, 00:11:25.970 --> 00:11:27.315 above normal, 00:11:27.315 --> 00:11:28.940 fire potential, 00:11:28.940 --> 00:11:30.430 across squash, 00:11:30.430 --> 00:11:32.210 Southern California including, 00:11:32.210 --> 00:11:35.240 down in San Diego County temperatures, 00:11:35.240 --> 00:11:36.950 while they have been near normal, 00:11:36.950 --> 00:11:39.330 though, it has been hot in many areas, 00:11:39.330 --> 00:11:40.410 that normal temperature, 00:11:40.410 --> 00:11:41.960 is not the only thing we're looking at. 00:11:41.960 --> 00:11:45.337 We are looking closely at thunderstorm systems, 00:11:45.337 --> 00:11:47.210 Santa Ana wind events, 00:11:47.210 --> 00:11:50.690 offshore wind events come October and November. 00:11:50.690 --> 00:11:53.770 And so I think these efforts today are very important, 00:11:53.770 --> 00:11:54.750 because again, 00:11:54.750 --> 00:11:56.947 fire season is here and these efforts, 00:11:56.947 --> 00:11:59.298 that the utilities are making, 00:11:59.298 --> 00:12:01.248 truly do make a difference. 00:12:01.248 --> 00:12:02.625 So it's my pleasure to be here. 00:12:02.625 --> 00:12:06.001 I look forward to hearing more of the presentation. 00:12:06.001 --> 00:12:06.834 Thanks so much. 00:12:06.834 --> 00:12:07.840 Thanks so much Chief. 00:12:07.840 --> 00:12:09.503 Now I will turn to my fellow Commissioners, 00:12:09.503 --> 00:12:11.710 if they have any opening remarks, 00:12:11.710 --> 00:12:13.701 that they would like to make. 00:12:13.701 --> 00:12:15.951 Commissioner Rechtschaffen? 00:12:17.490 --> 00:12:18.750 I see. You're not. 00:12:18.750 --> 00:12:20.310 I see. You shaking your head, no? 00:12:20.310 --> 00:12:23.447 So we'll go on to Commissioner Guzman Aceves? 00:12:25.078 --> 00:12:28.260 No, thank you Commissioner Batjer. 00:12:28.260 --> 00:12:29.920 Okay, thank you, Martha. 00:12:29.920 --> 00:12:32.680 Commissioner Shiroma? 00:12:32.680 --> 00:12:34.294 Yes. Thank you, President Batjer. 00:12:34.294 --> 00:12:37.500 I wanted to express my appreciation to you, 00:12:37.500 --> 00:12:39.440 for providing this opportunity, 00:12:39.440 --> 00:12:40.990 not only for ourselves, 00:12:40.990 --> 00:12:42.420 but also the public, 00:12:42.420 --> 00:12:45.730 to hear directly from the utilities. 00:12:45.730 --> 00:12:46.720 Since our experience, 00:12:46.720 --> 00:12:50.380 of massive public safety power shut off last October, 00:12:50.380 --> 00:12:52.540 by Pacific Gas and Electric, 00:12:52.540 --> 00:12:56.880 we've analyzed and adopted additional protocols and metrics, 00:12:56.880 --> 00:12:58.580 towards protecting our most vulnerable, 00:12:58.580 --> 00:13:01.270 and low income customers. 00:13:01.270 --> 00:13:04.730 And towards assuring that public safety power shutouts, 00:13:04.730 --> 00:13:06.403 are used as a last resort. 00:13:07.350 --> 00:13:09.350 San Diego Gas and Electric, 00:13:09.350 --> 00:13:11.270 has shown us through those proceedings, 00:13:11.270 --> 00:13:15.100 that this is possible through extensive pre-planning, 00:13:15.100 --> 00:13:18.720 and partnerships with local governments and organizations, 00:13:18.720 --> 00:13:20.900 but there's always more to learn and improve upon. 00:13:20.900 --> 00:13:23.270 So I look forward to today's presentation, 00:13:23.270 --> 00:13:25.400 from San Diego Gas and Electric. 00:13:25.400 --> 00:13:26.860 And I also want to thank, 00:13:26.860 --> 00:13:29.840 the team at the CPUC, 00:13:29.840 --> 00:13:34.067 the safety staff, our safety division, 00:13:34.067 --> 00:13:35.380 the whole team, 00:13:35.380 --> 00:13:37.380 for the tremendous work, 00:13:37.380 --> 00:13:39.620 the organization of these briefings. 00:13:39.620 --> 00:13:40.910 And I do in particular, 00:13:40.910 --> 00:13:41.743 want to say thank you, 00:13:41.743 --> 00:13:45.779 to Rachel Peterson, Lee Palmer and Caroline Thomas Jacobs. 00:13:45.779 --> 00:13:47.450 I'm looking forward to the presentation. 00:13:47.450 --> 00:13:48.283 Thank you. 00:13:49.320 --> 00:13:50.797 Thank you, Commissioner Shiroma. 00:13:50.797 --> 00:13:52.670 And thank you for recognizing our staff. 00:13:52.670 --> 00:13:54.470 I greatly appreciate that. 00:13:54.470 --> 00:13:56.190 With that, I will turn now, 00:13:56.190 --> 00:13:58.460 and thank you so much, 00:13:58.460 --> 00:13:59.720 Ms Winn, 00:13:59.720 --> 00:14:00.553 Caroline Winn, 00:14:00.553 --> 00:14:03.420 the CEO of SDG&E. 00:14:03.420 --> 00:14:06.120 She's been patiently waiting for about 45 minutes, 00:14:06.120 --> 00:14:07.590 to make her presentation. 00:14:07.590 --> 00:14:09.070 So thank you very much. 00:14:09.070 --> 00:14:10.000 With that, Ms Winn, 00:14:10.000 --> 00:14:12.470 would you like to make your presentation? 00:14:12.470 --> 00:14:13.303 Yes, I would. 00:14:13.303 --> 00:14:14.770 Thank you so much. 00:14:14.770 --> 00:14:16.150 Well, good morning, everyone. 00:14:16.150 --> 00:14:18.150 And I want to thank you for the opportunity, 00:14:18.150 --> 00:14:19.660 to come before you today, 00:14:19.660 --> 00:14:23.513 to address SDG&E 2020 PSPS readiness. 00:14:24.450 --> 00:14:25.620 My name is Caroline Winn, 00:14:25.620 --> 00:14:27.260 and I am the Chief Executive Officer, 00:14:27.260 --> 00:14:29.310 at San Diego Gas and Electric. 00:14:29.310 --> 00:14:31.810 And I'd like to introduce two of my colleagues, 00:14:31.810 --> 00:14:33.510 who are on the phone with me, 00:14:33.510 --> 00:14:35.570 our Vice President of Customer Services, 00:14:35.570 --> 00:14:36.690 Scott Crider, 00:14:36.690 --> 00:14:39.570 and our Vice President of Electric System Operations, 00:14:39.570 --> 00:14:41.510 and Wildfire Resiliency, 00:14:41.510 --> 00:14:43.210 John Jenkins. 00:14:43.210 --> 00:14:44.440 You know first and foremost, 00:14:44.440 --> 00:14:45.530 I want to let you know, 00:14:45.530 --> 00:14:48.700 that we share the commitment of Governor Newsom, 00:14:48.700 --> 00:14:50.470 of our legislative leaders, 00:14:50.470 --> 00:14:53.110 and all of our CPUC Commissioners, 00:14:53.110 --> 00:14:56.860 to ensure that the public safety power shut offs, 00:14:56.860 --> 00:14:59.310 are conducted responsibly, 00:14:59.310 --> 00:15:03.830 and only as a last resort to prevent catastrophic wildfires. 00:15:03.830 --> 00:15:07.432 We absolutely recognize that these power shut offs, 00:15:07.432 --> 00:15:10.550 what the effect they have on everyday lives, 00:15:10.550 --> 00:15:14.210 on businesses on local and tribal governments, 00:15:14.210 --> 00:15:16.670 schools and our vulnerable populations, 00:15:16.670 --> 00:15:19.783 such as elderly and those with special medical needs. 00:15:20.970 --> 00:15:22.490 And we're also mindful, 00:15:22.490 --> 00:15:25.150 as you mentioned Commissioner Batjer, 00:15:25.150 --> 00:15:27.810 of the current COVID-19 pandemic, 00:15:27.810 --> 00:15:29.640 and the impact of power shut off, 00:15:29.640 --> 00:15:32.170 to our customers who are spending more time, 00:15:32.170 --> 00:15:34.130 more and more time at home, 00:15:34.130 --> 00:15:35.950 working and learning. 00:15:35.950 --> 00:15:38.250 You know over the last years, 00:15:38.250 --> 00:15:40.120 we have enhanced our capabilities. 00:15:40.120 --> 00:15:41.410 Every year, that is our goal, 00:15:41.410 --> 00:15:43.420 to enhance our capabilities, 00:15:43.420 --> 00:15:46.553 and actively solicit feedback from our customers, 00:15:47.420 --> 00:15:50.580 from local public agencies and other stakeholders, 00:15:50.580 --> 00:15:53.050 through a series of town halls, 00:15:53.050 --> 00:15:54.540 through open houses, 00:15:54.540 --> 00:15:56.780 through a community fairs, 00:15:56.780 --> 00:15:58.010 and one-on-one meetings, 00:15:58.010 --> 00:15:59.430 to make sure that we're improving, 00:15:59.430 --> 00:16:02.800 our PSPS operational protocols, 00:16:02.800 --> 00:16:06.560 on public outreach, communication and coordination. 00:16:06.560 --> 00:16:09.730 And those efforts today are continuing, 00:16:09.730 --> 00:16:12.293 in a more virtual fashion, which I'll talk about. 00:16:13.240 --> 00:16:16.150 Lastly, our wildfire mitigation plan includes, 00:16:16.150 --> 00:16:18.700 investing in fire hardening our grid. 00:16:18.700 --> 00:16:21.630 It includes modernizing our electrical system, 00:16:21.630 --> 00:16:23.763 with more advanced technologies. 00:16:24.720 --> 00:16:27.710 It includes enhancing our situational awareness, 00:16:27.710 --> 00:16:31.100 and building more partnerships with community organizations. 00:16:31.100 --> 00:16:33.613 And we really have three goals in mind. 00:16:33.613 --> 00:16:37.760 The first one, is to prevent catastrophic wildfires. 00:16:37.760 --> 00:16:41.440 Number two, is to minimize both the duration, 00:16:41.440 --> 00:16:44.900 and the scope of power shutoffs for our customers, 00:16:44.900 --> 00:16:47.000 to the greatest extent possible. 00:16:47.000 --> 00:16:50.410 And number three, is to strengthen our overall customer, 00:16:50.410 --> 00:16:55.290 and community preparedness, response and resiliency. 00:16:55.290 --> 00:16:58.220 So we can move to my first slide, 00:16:58.220 --> 00:16:59.073 slide one. 00:17:01.160 --> 00:17:03.010 Today I'd like to spend my time, 00:17:03.010 --> 00:17:05.680 covering key areas of interest. 00:17:05.680 --> 00:17:06.945 One is, 00:17:06.945 --> 00:17:08.010 I'll provide a very brief overview, 00:17:08.010 --> 00:17:09.903 of last year's PSPS event. 00:17:11.190 --> 00:17:13.330 I'll go through the outlook for 2020, 00:17:13.330 --> 00:17:15.910 including the steps that SDG&E has taken, 00:17:15.910 --> 00:17:18.300 to mitigate and minimize the impact, 00:17:18.300 --> 00:17:22.080 both duration and scope of PSPS in 2020. 00:17:22.080 --> 00:17:23.480 I'll go through the improvements, 00:17:23.480 --> 00:17:24.990 to our communication channels, 00:17:24.990 --> 00:17:27.963 outreach and coordination with public safety partners. 00:17:28.870 --> 00:17:31.780 I'll go through our improvements to situational awareness, 00:17:31.780 --> 00:17:34.270 our inspections, and our patrols. 00:17:34.270 --> 00:17:36.100 And lastly, the work that's been done, 00:17:36.100 --> 00:17:40.790 to address a PSPS event under pandemic conditions. 00:17:40.790 --> 00:17:42.250 And as I go through my slides, 00:17:42.250 --> 00:17:44.354 I'm happy to take questions from the dais, 00:17:44.354 --> 00:17:45.704 throughout my presentation. 00:17:46.710 --> 00:17:49.920 If we can move to slide two. 00:17:49.920 --> 00:17:50.753 The next slide. 00:17:52.258 --> 00:17:54.360 I'd like to maybe start with a quick overview, 00:17:54.360 --> 00:17:57.030 of SDG&E service territory. 00:17:57.030 --> 00:17:59.480 We serve 1.4 million consumers, 00:17:59.480 --> 00:18:01.800 in San Diego and Southern Orange County, 00:18:01.800 --> 00:18:05.750 and 4,100 square miles of service territory. 00:18:05.750 --> 00:18:08.210 And while our service area is dense, 00:18:08.210 --> 00:18:10.340 and it's smaller than others, 00:18:10.340 --> 00:18:13.260 64% of the service territory, 00:18:13.260 --> 00:18:16.453 is designated as high fire threat areas. 00:18:18.390 --> 00:18:20.630 Within that 64% we have, 00:18:20.630 --> 00:18:24.923 we serve 206,000 customers that reside in those areas. 00:18:26.200 --> 00:18:27.430 And the good news is that, 00:18:27.430 --> 00:18:29.620 over 60% of our facilities, 00:18:29.620 --> 00:18:31.270 throughout our territory, 00:18:31.270 --> 00:18:32.490 are underground. 00:18:32.490 --> 00:18:35.300 And 43% of the high fire threat area, 00:18:35.300 --> 00:18:36.503 is underground as well. 00:18:37.890 --> 00:18:39.150 And we've also hardened, 00:18:39.150 --> 00:18:42.620 around 99% of our transmission infrastructure, 00:18:42.620 --> 00:18:44.530 in our highest fire threat area, 00:18:44.530 --> 00:18:45.603 that's tier three. 00:18:46.710 --> 00:18:48.250 Our strategy from the beginning, 00:18:48.250 --> 00:18:49.550 was to really start with, 00:18:49.550 --> 00:18:52.850 hardening our transmission infrastructure. 00:18:52.850 --> 00:18:54.020 And why is that important? 00:18:54.020 --> 00:18:56.820 Because it's allowed SDG&E substations, 00:18:56.820 --> 00:18:59.820 to remain energized in these high risk events. 00:18:59.820 --> 00:19:02.653 Really keeping on as many customers as possible. 00:19:03.680 --> 00:19:04.910 And this combined with, 00:19:04.910 --> 00:19:07.290 SDG&E dense network of weather stations, 00:19:07.290 --> 00:19:09.630 and our own sectionalizing device, 00:19:09.630 --> 00:19:11.640 has really allowed SDG&E, 00:19:11.640 --> 00:19:13.450 to keep PSPS limited, 00:19:13.450 --> 00:19:15.583 to only those areas of highest risk. 00:19:17.800 --> 00:19:19.493 Moving on to the next slide. 00:19:21.000 --> 00:19:22.830 In October of 2019, 00:19:22.830 --> 00:19:24.470 it was a very busy month, 00:19:24.470 --> 00:19:26.500 as many mentioned at the beginning, 00:19:26.500 --> 00:19:28.980 in terms of extreme fire weather. 00:19:28.980 --> 00:19:31.170 In October we experienced four, 00:19:31.170 --> 00:19:34.150 really back to back red flag warnings. 00:19:34.150 --> 00:19:36.560 The highest number of customers, 00:19:36.560 --> 00:19:37.393 was at the end of October, 00:19:37.393 --> 00:19:40.670 and it impacted over 27,000 customers. 00:19:40.670 --> 00:19:45.300 And that represents less than 2% of SDG&E customer base. 00:19:45.300 --> 00:19:47.270 And even though that event, 00:19:47.270 --> 00:19:48.450 that particular event, 00:19:48.450 --> 00:19:50.363 a majority of our weather stations, 00:19:51.603 --> 00:19:52.700 recorded near record winds, 00:19:52.700 --> 00:19:55.870 in the 95th and the 99th percentile, 00:19:55.870 --> 00:19:57.940 there were zero fires of consequence, 00:19:57.940 --> 00:19:59.060 in our service territory, 00:19:59.060 --> 00:20:01.713 that were associated with our electrical equipment. 00:20:02.640 --> 00:20:03.940 You know, I'll let you know, 00:20:03.940 --> 00:20:07.360 our company is about continuously learning. 00:20:07.360 --> 00:20:09.840 We have a culture where we collectively feel, 00:20:09.840 --> 00:20:12.560 that we're only as good as what we did yesterday, 00:20:12.560 --> 00:20:15.880 and we really have a thurst improve every single day. 00:20:15.880 --> 00:20:17.683 So after each PSPS event, 00:20:17.683 --> 00:20:20.740 it's our practice to gather feedback, 00:20:20.740 --> 00:20:22.410 not only just from our employees, 00:20:22.410 --> 00:20:24.170 but also our customers, 00:20:24.170 --> 00:20:26.070 from public agencies, 00:20:26.070 --> 00:20:27.530 telecommunication companies, 00:20:27.530 --> 00:20:29.010 and community partners, 00:20:29.010 --> 00:20:32.253 so that we can determine what we can do better next time. 00:20:35.510 --> 00:20:38.003 And if there are no questions, I'll go to slide four. 00:20:40.220 --> 00:20:41.670 Next slide. 00:20:41.670 --> 00:20:45.080 And I'll talk about our fire season outlet. 00:20:45.080 --> 00:20:48.118 Our meteorology and our fire teams SDG&E, 00:20:48.118 --> 00:20:51.020 are closely coordinating with fire agencies, 00:20:51.020 --> 00:20:54.063 when determining our 2020 fire season outlet. 00:20:54.930 --> 00:20:56.100 The model suggests, 00:20:56.100 --> 00:20:58.660 that the summer weather pattern, 00:20:58.660 --> 00:21:01.790 is more favorable to Southern California, 00:21:01.790 --> 00:21:03.590 and that's due to significant rainfall, 00:21:03.590 --> 00:21:06.060 that we experienced this past April. 00:21:06.060 --> 00:21:08.700 However, in the later part of fall, 00:21:08.700 --> 00:21:13.190 as Assessment Assistant Deputy Director Daniel mentioned, 00:21:13.190 --> 00:21:17.250 we do expect to see more Santa Ana conditions to develop, 00:21:17.250 --> 00:21:18.570 and that with a combination, 00:21:18.570 --> 00:21:21.133 of critically dry fields and hot windy weather. 00:21:22.320 --> 00:21:25.009 The latest work have some predictive services, 00:21:25.009 --> 00:21:26.370 that are indicating above normal, 00:21:26.370 --> 00:21:28.180 significant fire potential, 00:21:28.180 --> 00:21:30.470 during the month of October and November, 00:21:30.470 --> 00:21:33.163 in the Southwestern portion of California. 00:21:34.050 --> 00:21:38.240 Now, SDG&E has taken significant steps in 2020, 00:21:38.240 --> 00:21:39.740 to mitigate wildfire risk, 00:21:39.740 --> 00:21:42.370 and the potential impacts of PSPS, 00:21:42.370 --> 00:21:43.470 which I'll talk about. 00:21:44.784 --> 00:21:46.284 Will you go to the next slide? 00:21:48.270 --> 00:21:49.830 After the last fire season, 00:21:49.830 --> 00:21:51.600 we debriefed and talked about, 00:21:51.600 --> 00:21:52.943 how can we get better? 00:21:53.860 --> 00:21:56.160 I convened two teams of experts, 00:21:56.160 --> 00:21:58.590 pulled them out of their day to day jobs, 00:21:58.590 --> 00:22:01.010 and they were dedicated to do two things. 00:22:01.010 --> 00:22:03.150 We had team one that was dedicated, 00:22:03.150 --> 00:22:07.687 to improve and reduce the impact of PSPS to our customers. 00:22:07.687 --> 00:22:08.707 Team two, 00:22:08.707 --> 00:22:10.160 their mission was, 00:22:10.160 --> 00:22:13.650 to minimize customer pain points through innovation, 00:22:13.650 --> 00:22:15.240 through collaboration, 00:22:15.240 --> 00:22:16.670 through communication, 00:22:16.670 --> 00:22:19.110 and really streamline operations. 00:22:19.110 --> 00:22:20.480 So what I'm going to show in this slide, 00:22:20.480 --> 00:22:22.174 is really the culmination of the work, 00:22:22.174 --> 00:22:23.530 of the team focused, 00:22:23.530 --> 00:22:26.313 to reduce the impact of PSPS to customers. 00:22:27.630 --> 00:22:30.720 Our team evaluated every single segment of circuit, 00:22:30.720 --> 00:22:33.430 that runs through the high fire threat districts. 00:22:33.430 --> 00:22:35.220 And they came up with a plan, 00:22:35.220 --> 00:22:36.300 and a set of projects, 00:22:36.300 --> 00:22:38.290 that would reduce the number of customers, 00:22:38.290 --> 00:22:40.074 impacted by a PSPS, 00:22:40.074 --> 00:22:44.540 by 25 to 30% by this fire season. 00:22:44.540 --> 00:22:48.650 Meaning, if the same set of events that occurred in 2019, 00:22:48.650 --> 00:22:50.470 occurred in 2020, 00:22:50.470 --> 00:22:53.823 25 to 30% less customers would be impacted. 00:22:54.780 --> 00:22:57.120 And that plan included really, 00:22:57.120 --> 00:23:00.400 five strategies that we leveraged and we enhanced. 00:23:00.400 --> 00:23:02.880 So let me just walk you through them quickly. 00:23:02.880 --> 00:23:03.713 One, 00:23:03.713 --> 00:23:05.420 we're adding more sectionalizing devices, 00:23:05.420 --> 00:23:07.200 and you can think of those, 00:23:07.200 --> 00:23:11.110 as more automated switches that we can control remotely. 00:23:11.110 --> 00:23:12.140 And we paired those, 00:23:12.140 --> 00:23:13.590 with more weather stations, 00:23:13.590 --> 00:23:15.930 to be even more precise. 00:23:15.930 --> 00:23:16.820 And what that means, 00:23:16.820 --> 00:23:20.090 is really reducing the size of the impacted areas, 00:23:20.090 --> 00:23:23.193 and maintain greater service to a greater number of people. 00:23:24.840 --> 00:23:25.673 Number two, 00:23:25.673 --> 00:23:27.570 we are installing new underground lines, 00:23:27.570 --> 00:23:28.900 to some critical areas, 00:23:28.900 --> 00:23:30.033 like town centers. 00:23:31.180 --> 00:23:32.200 Number three, 00:23:32.200 --> 00:23:33.060 where possible, 00:23:33.060 --> 00:23:35.690 we're enhancing our capability to modify, 00:23:35.690 --> 00:23:37.400 and reconfigure the grid, 00:23:37.400 --> 00:23:40.387 to only impact the most endangered communities. 00:23:40.387 --> 00:23:41.510 And we're doing that, 00:23:41.510 --> 00:23:44.000 by moving loads to other circuits, 00:23:44.000 --> 00:23:45.880 and it gives us greater flexibility, 00:23:45.880 --> 00:23:47.283 to keep more customers on. 00:23:48.820 --> 00:23:51.150 Number four, we're installing microgrids, 00:23:51.150 --> 00:23:53.200 or think of those as power islands, 00:23:53.200 --> 00:23:55.689 to critical sites and communities. 00:23:55.689 --> 00:23:56.860 And number five, 00:23:56.860 --> 00:24:00.340 we'll be installing more local backup generation solutions. 00:24:00.340 --> 00:24:02.222 And I'll talk about more of these, 00:24:02.222 --> 00:24:04.497 in my subsequent slides. 00:24:04.497 --> 00:24:05.860 But I just have to say, 00:24:05.860 --> 00:24:08.520 I'm really proud of our team's solution, 00:24:08.520 --> 00:24:11.120 and their dedication to this effort. 00:24:11.120 --> 00:24:14.440 The team met the challenge that we put upon them, 00:24:14.440 --> 00:24:16.210 and we're going to continue the path, 00:24:16.210 --> 00:24:18.140 of really learning from all of our events, 00:24:18.140 --> 00:24:20.470 but just the results have been fantastic. 00:24:20.470 --> 00:24:21.420 Because in addition, 00:24:21.420 --> 00:24:26.420 to that 25 to 30% less customers that will be impacted, 00:24:26.500 --> 00:24:28.950 we have 14 less communities impacted. 00:24:28.950 --> 00:24:32.930 We would have 33 less telecommunication sites impacted, 00:24:32.930 --> 00:24:34.380 four less fire stations, 00:24:34.380 --> 00:24:36.530 and five less water facilities, 00:24:36.530 --> 00:24:39.050 impacted as a result of the upgrades, 00:24:39.050 --> 00:24:40.450 that we're making this year. 00:24:43.980 --> 00:24:47.080 Maybe, a quick question here. 00:24:47.080 --> 00:24:48.640 This is Commissioner Guzman Aceves, 00:24:48.640 --> 00:24:50.060 sorry to interrupt you. 00:24:50.060 --> 00:24:51.700 No, absolutely. 00:24:51.700 --> 00:24:52.533 Thank you. 00:24:53.670 --> 00:24:55.650 The 33 communication sites, 00:24:55.650 --> 00:24:57.943 are those located on your property? 00:24:59.560 --> 00:25:02.150 Those are either located, 00:25:02.150 --> 00:25:04.570 They're either AT&T owned by AT&T, 00:25:04.570 --> 00:25:05.743 or COP Communications, 00:25:06.630 --> 00:25:09.230 and I don't believe they're located on our property. 00:25:10.500 --> 00:25:11.557 Okay, 00:25:11.557 --> 00:25:14.720 maybe you can just send a followup at a later time. 00:25:14.720 --> 00:25:15.553 Okay. 00:25:15.553 --> 00:25:17.260 John, do you want to weigh in there on that? 00:25:18.970 --> 00:25:20.559 Yeah. First of all, 00:25:20.559 --> 00:25:22.006 I want to do a sound check so people can hear me. 00:25:22.006 --> 00:25:23.606 Yeah. I can hear you. 00:25:23.606 --> 00:25:25.060 Yeah. 00:25:25.060 --> 00:25:26.300 Caroline is correct. 00:25:26.300 --> 00:25:29.223 Those are owned by other communication facilities, 00:25:31.729 --> 00:25:33.130 and we've worked with them, 00:25:33.130 --> 00:25:36.223 to make sure that those places stay energized, 00:25:36.223 --> 00:25:38.160 during these events. 00:25:38.160 --> 00:25:40.910 We've also worked with other communications sites, 00:25:40.910 --> 00:25:41.840 owned by these companies, 00:25:41.840 --> 00:25:43.570 to ensure that there's backup power, 00:25:43.570 --> 00:25:45.010 in the event that they are outside of the areas, 00:25:45.010 --> 00:25:46.510 we've made these improvements. 00:25:49.530 --> 00:25:50.363 That's excellent. 00:25:50.363 --> 00:25:52.940 It'd be great to get a further breakdown of that, 00:25:52.940 --> 00:25:55.230 when you have some followup for us. 00:25:55.230 --> 00:25:56.450 Thank you. 00:25:56.450 --> 00:25:57.580 We'll take that in the followup, 00:25:57.580 --> 00:25:58.803 thank you Commissioner. 00:26:02.090 --> 00:26:03.693 Okay, moving to slide six. 00:26:06.730 --> 00:26:09.933 Earlier I spoke about three goals of our program. 00:26:09.933 --> 00:26:13.560 Goal number three was really on enhancing and strengthening, 00:26:13.560 --> 00:26:16.580 our customer and our community readiness response, 00:26:16.580 --> 00:26:18.210 and resiliency. 00:26:18.210 --> 00:26:20.620 And this third major goal, 00:26:20.620 --> 00:26:23.450 is really ensuring that our customers, 00:26:23.450 --> 00:26:24.900 and our communities know, 00:26:24.900 --> 00:26:27.200 before, during and after power shut off, 00:26:27.200 --> 00:26:29.360 there are never any surprises, 00:26:29.360 --> 00:26:31.740 when extreme fire weather is approaching, 00:26:31.740 --> 00:26:34.460 or any subsequent PSPS is occurring. 00:26:34.460 --> 00:26:37.840 So we utilize a multichannel communication strategy, 00:26:37.840 --> 00:26:39.928 to notify impacted customers. 00:26:39.928 --> 00:26:42.310 And I think it's important that, you know, 00:26:42.310 --> 00:26:44.229 there's really a breadth, 00:26:44.229 --> 00:26:46.500 and a depth in language communication channels, 00:26:46.500 --> 00:26:48.250 and that we have a diverse set of measures, 00:26:48.250 --> 00:26:51.003 that reach our audiences in meaningful ways. 00:26:52.196 --> 00:26:54.863 This is a very purposeful effort, 00:26:54.863 --> 00:26:56.820 that's occurring this year, 00:26:56.820 --> 00:26:58.520 to expand their digital presence, 00:26:58.520 --> 00:27:01.050 and to be more quickly and efficiently, 00:27:01.050 --> 00:27:03.083 reach out to our intended audience. 00:27:04.018 --> 00:27:06.990 So in addition to our real time updates, 00:27:06.990 --> 00:27:09.240 that we do on our social media platforms, 00:27:09.240 --> 00:27:11.400 like Facebook and Instagram, 00:27:11.400 --> 00:27:13.420 we also do proactive outreach, 00:27:13.420 --> 00:27:16.930 through regional broadcast and radio media outlets. 00:27:16.930 --> 00:27:18.870 And we established a partnership with, 00:27:18.870 --> 00:27:20.270 nextdoor.com. 00:27:20.270 --> 00:27:22.100 Some of you may be familiar with that. 00:27:22.100 --> 00:27:23.060 I know... 00:27:24.550 --> 00:27:26.320 I've logged onto our own, 00:27:26.320 --> 00:27:28.860 my own neighborhood's nextdoor.com, 00:27:28.860 --> 00:27:31.960 and it's a community specific social network. 00:27:31.960 --> 00:27:33.340 And this network will allow us, 00:27:33.340 --> 00:27:35.760 to get out more pinpointed outreach, 00:27:35.760 --> 00:27:39.110 to communities that may be impacted by PSPS. 00:27:39.110 --> 00:27:41.460 I think it will be a really great tool, 00:27:41.460 --> 00:27:43.653 for our customers this season. 00:27:44.720 --> 00:27:45.553 And additionally, 00:27:45.553 --> 00:27:47.565 we created a new PSPS mobile application, 00:27:47.565 --> 00:27:49.465 I'll touch on in a few moments, 00:27:49.465 --> 00:27:52.210 and we're expanding our message signage, 00:27:52.210 --> 00:27:54.480 prior to, and during events, 00:27:54.480 --> 00:27:57.400 like at schools and community marchese, 00:27:57.400 --> 00:27:59.640 really sharing important information. 00:27:59.640 --> 00:28:00.925 And we are also, 00:28:00.925 --> 00:28:03.980 working on portable changeable message signs, 00:28:03.980 --> 00:28:05.800 along strategic routes, 00:28:05.800 --> 00:28:08.220 sharing up-to-date information and resources, 00:28:08.220 --> 00:28:10.400 for our communities impacted. 00:28:10.400 --> 00:28:13.170 And we also have many partnerships, 00:28:13.170 --> 00:28:14.870 that we've expanded, 00:28:14.870 --> 00:28:18.063 that I'll talk about on a subsequent slide. 00:28:19.180 --> 00:28:21.020 We go to our next slide here. 00:28:25.430 --> 00:28:26.263 You know, 00:28:26.263 --> 00:28:30.273 what is one important way for us to communicate, 00:28:30.273 --> 00:28:33.860 and especially with our most vulnerable populations, 00:28:33.860 --> 00:28:35.660 that are high fire threat areas, 00:28:35.660 --> 00:28:37.920 is our access and functional needs, 00:28:37.920 --> 00:28:39.360 and vulnerable populations. 00:28:39.360 --> 00:28:41.970 It's really a key focus for us this year. 00:28:41.970 --> 00:28:43.780 We're enhancing and leveraging, 00:28:43.780 --> 00:28:45.510 some of the strategic partnerships, 00:28:45.510 --> 00:28:47.290 to ensure that, 00:28:47.290 --> 00:28:49.467 our customers are receiving the appropriate information, 00:28:49.467 --> 00:28:52.670 and the services necessary, 00:28:52.670 --> 00:28:55.200 to become prepared and self resilient, 00:28:55.200 --> 00:28:57.450 during wildfire season. 00:28:57.450 --> 00:29:00.050 We're engaged in policy discussions, 00:29:00.050 --> 00:29:03.540 that affect the AFN population during PSPS, 00:29:03.540 --> 00:29:05.010 through a variety of forums. 00:29:05.010 --> 00:29:09.030 We're providing leadership at statewide and regional levels. 00:29:09.030 --> 00:29:11.160 And one of the ways we're also doing this, 00:29:11.160 --> 00:29:14.600 is our Wildfire Safety Community Advisory Council. 00:29:14.600 --> 00:29:17.740 And this is a council that I personally chair, 00:29:17.740 --> 00:29:19.870 and they provide to us input, 00:29:19.870 --> 00:29:22.040 they provide to us recommendations, 00:29:22.040 --> 00:29:25.660 and support from various community leaders, 00:29:25.660 --> 00:29:28.120 to our senior management team. 00:29:28.120 --> 00:29:31.330 And we have representatives from Meals on Wheels, 00:29:31.330 --> 00:29:33.733 from the San Diego Regional Chamber of Commerce, 00:29:34.603 --> 00:29:37.410 we have fire agencies on there, 00:29:37.410 --> 00:29:40.030 2-1-1 and other nonprofit agencies, 00:29:40.030 --> 00:29:42.810 as well as the chairman of one of our local tribes, 00:29:42.810 --> 00:29:43.960 who was also the chairman, 00:29:43.960 --> 00:29:47.230 of the California Tribal Chairperson Association. 00:29:47.230 --> 00:29:50.840 So this group has been in place for about a year now, 00:29:50.840 --> 00:29:51.673 and really, 00:29:51.673 --> 00:29:55.840 it provides us the voice of the community. 00:29:55.840 --> 00:29:57.070 But one of the most effective, 00:29:57.070 --> 00:29:58.310 I think meaningful ways, 00:29:58.310 --> 00:29:59.754 that we've been able to achieve, 00:29:59.754 --> 00:30:02.511 this high build engagement in education, 00:30:02.511 --> 00:30:06.450 is by leveraging those partnerships by region. 00:30:06.450 --> 00:30:08.090 So we've set up one stop, 00:30:08.090 --> 00:30:10.572 a one stop shop support model, 00:30:10.572 --> 00:30:15.572 with 2-1-1 San Diego and 2-1-1 Orange County, 00:30:15.640 --> 00:30:18.933 as well as creating these partnerships, 00:30:18.933 --> 00:30:19.766 with the Indian Health Councils, 00:30:19.766 --> 00:30:21.970 and the Southern Indian Health, 00:30:21.970 --> 00:30:25.740 which represents the 18 tribes in our service territory. 00:30:25.740 --> 00:30:26.970 And that's important because, 00:30:26.970 --> 00:30:29.133 it's focused on supporting their elders, 00:30:29.994 --> 00:30:30.993 and their tribal members, 00:30:30.993 --> 00:30:33.670 without access to transportation and the internet. 00:30:33.670 --> 00:30:36.030 So we're really trying to amplify our messages, 00:30:36.030 --> 00:30:38.440 through leveraging these strategic partnerships. 00:30:38.440 --> 00:30:39.570 And I do think, 00:30:39.570 --> 00:30:40.970 the one stop shop, 00:30:40.970 --> 00:30:42.843 of 2-1-1 San Diego and Orange County, 00:30:42.843 --> 00:30:44.780 will be very powerful. 00:30:44.780 --> 00:30:47.810 And then we'll be able to connect our customers, 00:30:47.810 --> 00:30:50.973 with resources quickly and amplify our messages. 00:30:52.000 --> 00:30:53.011 I have a quick question. 00:30:53.011 --> 00:30:54.650 Ms Winn. 00:30:54.650 --> 00:30:55.761 This is Marybel. 00:30:55.761 --> 00:30:58.233 You're probably aware, 00:30:59.280 --> 00:31:01.630 that our phase two of our PSPS guidelines, 00:31:01.630 --> 00:31:05.717 strengthened the importance of identifying baseline, 00:31:05.717 --> 00:31:09.410 medical baseline populations and households, 00:31:09.410 --> 00:31:10.971 that have self-identified. 00:31:10.971 --> 00:31:13.217 I am particularly concerned, 00:31:13.217 --> 00:31:17.200 about how each of the utilities, 00:31:17.200 --> 00:31:18.710 and of course yours, 00:31:18.710 --> 00:31:23.100 are identifying those folks who live behind a master meter, 00:31:23.100 --> 00:31:26.600 people that live, for example, in mobile home parks. 00:31:26.600 --> 00:31:28.240 People that live in perhaps, 00:31:28.240 --> 00:31:29.880 section eight housing, 00:31:29.880 --> 00:31:32.950 they pay their rent to a manager, 00:31:32.950 --> 00:31:35.030 that manager pays the utility bills. 00:31:35.030 --> 00:31:36.410 How do you know who they are, 00:31:36.410 --> 00:31:38.800 and where they are and how do you know their needs? 00:31:38.800 --> 00:31:40.060 We've had... 00:31:40.060 --> 00:31:43.000 We've heard heartbreaking testimonies, 00:31:43.000 --> 00:31:46.483 from individuals who do live behind the master meter, 00:31:47.516 --> 00:31:48.850 who then improperly, 00:31:48.850 --> 00:31:49.970 or not notice, 00:31:49.970 --> 00:31:51.680 of a PSPS event, 00:31:51.680 --> 00:31:55.720 because the utility doesn't know that they exist. 00:31:55.720 --> 00:31:57.090 Have you looked in, 00:31:57.090 --> 00:31:58.670 have you addressed, 00:31:58.670 --> 00:32:01.357 and per our phase two guidelines, 00:32:01.357 --> 00:32:05.073 are you addressing these types of situations? 00:32:06.161 --> 00:32:07.800 We absolutely are. 00:32:07.800 --> 00:32:09.610 Let me just start with, 00:32:09.610 --> 00:32:12.340 we're very focused on our customers, 00:32:12.340 --> 00:32:15.490 in those types of situations as you described, 00:32:15.490 --> 00:32:17.750 especially in mobile home parks. 00:32:17.750 --> 00:32:19.770 And we have worked directly with them, 00:32:19.770 --> 00:32:21.570 to sign them up for a medical baseline, 00:32:21.570 --> 00:32:23.390 and some of those alerts. 00:32:23.390 --> 00:32:24.710 I'm going to let Scott Crider, 00:32:24.710 --> 00:32:27.810 go into more detail about exactly what we've done, 00:32:27.810 --> 00:32:29.963 for our customers behind master meter. 00:32:31.630 --> 00:32:32.611 Thank you. 00:32:32.611 --> 00:32:34.020 Thank you Caroline, 00:32:34.020 --> 00:32:34.853 and President Batjer, 00:32:34.853 --> 00:32:35.820 just a quick sound check. 00:32:35.820 --> 00:32:37.480 Can you hear me okay? 00:32:37.480 --> 00:32:38.720 Yeah, perfect. 00:32:38.720 --> 00:32:39.880 Okay, great. 00:32:39.880 --> 00:32:41.159 Thank you, thank you. 00:32:41.159 --> 00:32:44.660 You know obviously this is a really important question, 00:32:44.660 --> 00:32:47.600 and Marybel, that we've been really focused on, 00:32:47.600 --> 00:32:49.490 especially this year. 00:32:49.490 --> 00:32:50.323 As it relates, 00:32:50.323 --> 00:32:51.156 let me start first, 00:32:51.156 --> 00:32:54.240 with medical baseline customers that are behind the meter. 00:32:54.240 --> 00:32:56.240 And so, you know, 00:32:56.240 --> 00:32:59.080 when we have a medical baseline customer sign up, 00:32:59.080 --> 00:33:02.490 we actually treat them just like they're a customer. 00:33:02.490 --> 00:33:06.450 So if a medical baseline customer's even behind the meter, 00:33:06.450 --> 00:33:09.240 once they get signed up with us through that program, 00:33:09.240 --> 00:33:12.440 we actually collect all their contact information, 00:33:12.440 --> 00:33:14.700 and we'll do notifications, 00:33:14.700 --> 00:33:17.400 to those customers or to those residents, 00:33:17.400 --> 00:33:19.350 just as they would be a customer. 00:33:19.350 --> 00:33:20.900 And we'll even go so far as, 00:33:20.900 --> 00:33:24.900 if we don't reach them through our normal channels, 00:33:24.900 --> 00:33:27.900 whether it be a voice or text or email, 00:33:27.900 --> 00:33:29.600 if we cannot get positive contact, 00:33:32.080 --> 00:33:34.809 we will still send an SDG&E employee, 00:33:34.809 --> 00:33:37.920 to that residence to do an in person check, 00:33:37.920 --> 00:33:40.125 to make sure that they're okay. 00:33:40.125 --> 00:33:42.680 And so from a medical baseline perspective, 00:33:42.680 --> 00:33:46.260 I think we've got a real good process in place, 00:33:46.260 --> 00:33:48.130 to make sure that they're taken care of. 00:33:48.130 --> 00:33:49.360 Now the rest of the residents, 00:33:49.360 --> 00:33:51.151 who may not be medical baseline, 00:33:51.151 --> 00:33:51.984 you know, 00:33:51.984 --> 00:33:54.548 we're continuing to strengthen our relationships, 00:33:54.548 --> 00:33:56.523 directly with park owners and managers, 00:33:57.360 --> 00:33:58.193 you know, 00:33:58.193 --> 00:33:59.383 in advance of wildfire season. 00:34:00.240 --> 00:34:01.860 We're in contact with those parks. 00:34:01.860 --> 00:34:02.740 And we have, you know, 00:34:02.740 --> 00:34:03.573 for instance, 00:34:03.573 --> 00:34:06.850 last year we had about 36 mobile mobile home parks, 00:34:06.850 --> 00:34:09.320 that were impacted by a PSPS. 00:34:09.320 --> 00:34:12.380 And we're in contact with those facilities. 00:34:12.380 --> 00:34:14.480 We provide information, you know, 00:34:14.480 --> 00:34:17.682 to the park owners and to the park managers. 00:34:17.682 --> 00:34:20.690 And as we're going through our mobile home park, 00:34:20.690 --> 00:34:21.920 conversion processes, 00:34:21.920 --> 00:34:24.230 as well as you're aware, you know, 00:34:24.230 --> 00:34:25.381 we do make sure, 00:34:25.381 --> 00:34:26.300 that we're talking a lot, 00:34:26.300 --> 00:34:28.310 about the different types of programs, 00:34:28.310 --> 00:34:32.090 that their customers can sign up for. 00:34:32.090 --> 00:34:33.390 And then finally, 00:34:33.390 --> 00:34:34.910 and I'll close here, 00:34:34.910 --> 00:34:37.570 and Caroline will touch on it in a second, 00:34:37.570 --> 00:34:39.036 but let me just highlight it now, 00:34:39.036 --> 00:34:40.140 since you asked the question, 00:34:40.140 --> 00:34:40.973 is that we have, 00:34:40.973 --> 00:34:43.690 the mobile home park resilience program pilot, 00:34:43.690 --> 00:34:46.560 that we're launching this year. 00:34:46.560 --> 00:34:51.126 We're actually gonna install a battery backup generation. 00:34:51.126 --> 00:34:54.750 And I think we'll have about two ready for this year, 00:34:54.750 --> 00:34:56.540 to make sure that the kind of the, 00:34:56.540 --> 00:34:59.910 the common area or the clubhouse for the park, 00:34:59.910 --> 00:35:01.785 will remain energized. 00:35:01.785 --> 00:35:03.060 We think, you know, 00:35:03.060 --> 00:35:04.330 we'll obviously get feedback, 00:35:04.330 --> 00:35:07.260 from the owners and residents after this season, 00:35:07.260 --> 00:35:08.960 and that would be a consideration, 00:35:08.960 --> 00:35:10.360 for expansion in the future. 00:35:11.789 --> 00:35:13.100 Great, I appreciate, 00:35:13.100 --> 00:35:15.670 the work that you're doing, 00:35:15.670 --> 00:35:20.670 and I trust that we'll continue it well into the year. 00:35:20.750 --> 00:35:21.764 Thank you. 00:35:21.764 --> 00:35:23.375 Absolutely. Thank you. 00:35:23.375 --> 00:35:25.897 I also had a question. 00:35:25.897 --> 00:35:26.960 Go on, please. 00:35:26.960 --> 00:35:27.793 Thank you. 00:35:27.793 --> 00:35:28.670 Thank you. 00:35:28.670 --> 00:35:33.210 So through the low income oversight board meetings, 00:35:33.210 --> 00:35:35.090 which are also public, 00:35:35.090 --> 00:35:38.440 and then some of them are marketing workshops, 00:35:38.440 --> 00:35:40.503 we're hearing from food banks, 00:35:41.730 --> 00:35:45.490 and I wonder if you speak a little bit, 00:35:45.490 --> 00:35:48.100 as I recall through those post meetings, 00:35:48.100 --> 00:35:51.230 San Diego Gas & Electric said that in 2019, 00:35:51.230 --> 00:35:53.601 your food banks were not affected, 00:35:53.601 --> 00:35:57.349 but any extra efforts, 00:35:57.349 --> 00:35:58.770 towards ensuring that they can, 00:35:58.770 --> 00:36:03.260 the community to get food and fresh food to folks. 00:36:03.260 --> 00:36:04.869 And stay energized. 00:36:04.869 --> 00:36:07.353 Yeah, exactly. 00:36:10.100 --> 00:36:14.000 The food banks were not impacted by any PSPS. 00:36:14.000 --> 00:36:16.468 They're mainly located in some of the urban areas, 00:36:16.468 --> 00:36:17.988 but I will tell you that, 00:36:17.988 --> 00:36:20.540 we did partner with the food bank, 00:36:20.540 --> 00:36:22.110 just to make sure that, 00:36:22.110 --> 00:36:27.040 customers that were impacted by a PSPS prebuilt previously, 00:36:27.040 --> 00:36:29.495 had access to those food banks. 00:36:29.495 --> 00:36:30.890 You know, 00:36:30.890 --> 00:36:33.730 rolling more mobile services to food banks, 00:36:33.730 --> 00:36:36.660 so well, none of them have been impacted, 00:36:36.660 --> 00:36:39.790 and we don't anticipate that to happen in 2020. 00:36:39.790 --> 00:36:42.000 We are very keen to making sure, 00:36:42.000 --> 00:36:44.190 that our customers, our impact, 00:36:44.190 --> 00:36:46.090 still have access to those food banks. 00:36:47.148 --> 00:36:48.287 I have a followup question, 00:36:48.287 --> 00:36:51.023 and I know you want to continue with your presentation... 00:36:51.023 --> 00:36:51.856 No worries. 00:36:51.856 --> 00:36:56.170 Okay, since we're talking about very important facilities, 00:36:56.170 --> 00:36:58.769 we have new facilities this year, 00:36:58.769 --> 00:37:01.020 that we didn't have last year. 00:37:01.020 --> 00:37:04.723 And those are COVID-19 testing centers and testing sites. 00:37:05.610 --> 00:37:08.400 What are you all doing in your planning, 00:37:08.400 --> 00:37:10.940 to make sure they remain up and functioning, 00:37:10.940 --> 00:37:14.963 with the proper energy, if they are in a de-energized area? 00:37:16.090 --> 00:37:17.100 Well, thank you for that question. 00:37:17.100 --> 00:37:17.967 It's very important. 00:37:17.967 --> 00:37:19.960 And so we've done two things. 00:37:19.960 --> 00:37:22.070 One as a result of COVID-19, 00:37:22.070 --> 00:37:23.600 we've done special inspections, 00:37:23.600 --> 00:37:25.520 to all our medical facilities, 00:37:25.520 --> 00:37:30.520 to ensure that they would remain with reliable service, 00:37:30.590 --> 00:37:32.750 just during this COVID-19 pandemic, 00:37:32.750 --> 00:37:33.630 just generally. 00:37:33.630 --> 00:37:35.740 So we've done special inspections, 00:37:35.740 --> 00:37:38.930 and any issues that we found we've corrected them. 00:37:38.930 --> 00:37:40.690 So that's item number one. 00:37:40.690 --> 00:37:42.420 Item number two is, 00:37:42.420 --> 00:37:45.970 we've identified these special facilities, 00:37:45.970 --> 00:37:48.333 as a critical customer in our database, 00:37:48.333 --> 00:37:51.610 so that we know when we're pre planning in advance, 00:37:51.610 --> 00:37:54.270 if there's any impact, 00:37:54.270 --> 00:37:57.230 to any of these critical medical facilities, 00:37:57.230 --> 00:37:59.270 then we will contact them. 00:37:59.270 --> 00:38:02.088 We will have constant communication with them. 00:38:02.088 --> 00:38:05.100 So they're now identified in our database, 00:38:05.100 --> 00:38:06.970 as a critical facility, 00:38:06.970 --> 00:38:09.750 and we have the single points of contact, 00:38:09.750 --> 00:38:11.747 that will contact them and let them know, 00:38:11.747 --> 00:38:14.560 what the fire weather situation will be, 00:38:14.560 --> 00:38:18.670 and whether or not they could be impacted by a PSPS. 00:38:18.670 --> 00:38:20.720 And we would make any accommodations, 00:38:20.720 --> 00:38:22.300 that we could possibly do, 00:38:22.300 --> 00:38:25.633 to ensure they stay with power through these PSPS events. 00:38:27.262 --> 00:38:28.703 That would indeed include, 00:38:29.560 --> 00:38:30.920 when you say medical facility, 00:38:30.920 --> 00:38:32.508 sometimes the testing centers, 00:38:32.508 --> 00:38:35.500 are at fairgrounds and things like that. 00:38:35.500 --> 00:38:38.820 So they're not even attached to a medical facility. 00:38:38.820 --> 00:38:40.090 So are they part of your planning, 00:38:40.090 --> 00:38:41.503 the actual testing sites? 00:38:42.384 --> 00:38:43.440 They will be. 00:38:43.440 --> 00:38:44.360 I can tell you, 00:38:44.360 --> 00:38:48.473 that they're popping up in lots of new places by the day. 00:38:48.473 --> 00:38:51.430 So it's incumbent upon our team, 00:38:51.430 --> 00:38:54.890 to make sure we're identifying where they're at, 00:38:54.890 --> 00:38:59.040 because they are there kind of being created as we speak. 00:38:59.040 --> 00:39:00.410 So I think our challenge, 00:39:00.410 --> 00:39:02.040 is just making sure we keep up, 00:39:02.040 --> 00:39:04.275 with all of the new COVID testing centers, 00:39:04.275 --> 00:39:08.570 and make sure they are identified as that critical customer. 00:39:08.570 --> 00:39:10.153 Great, thank you. 00:39:14.080 --> 00:39:17.232 I believe if we can turn to slide eight, 00:39:17.232 --> 00:39:19.010 maybe I'll just talk a minute, 00:39:19.010 --> 00:39:21.003 about our mobile app and our website. 00:39:24.830 --> 00:39:25.827 And as that's coming out, 00:39:25.827 --> 00:39:27.570 I would tell you that, 00:39:27.570 --> 00:39:28.860 our team, 00:39:28.860 --> 00:39:32.490 one of our dedicated teams has come up with a brand new app, 00:39:32.490 --> 00:39:35.710 and it's scheduled to launch in the next few weeks. 00:39:35.710 --> 00:39:38.240 And our website is really updated to reflect feedback, 00:39:38.240 --> 00:39:39.640 that we received last year, 00:39:39.640 --> 00:39:41.760 from our stakeholder to customers. 00:39:41.760 --> 00:39:42.790 But first on the app, 00:39:42.790 --> 00:39:45.910 our app allows our customers or any user, 00:39:45.910 --> 00:39:48.440 to get updates, real time events, 00:39:48.440 --> 00:39:49.860 updates on events, 00:39:49.860 --> 00:39:52.960 and capture really much needed resource information, 00:39:52.960 --> 00:39:56.410 like where our community resource centers are. 00:39:56.410 --> 00:39:57.610 The app is free, 00:39:57.610 --> 00:40:00.530 allowing anyone from the general public to sign up, 00:40:00.530 --> 00:40:02.340 and you can get notifications, 00:40:02.340 --> 00:40:05.360 based on where you are. 00:40:05.360 --> 00:40:07.333 If you turn your location services on, 00:40:07.333 --> 00:40:09.400 it will give you updates, 00:40:09.400 --> 00:40:11.620 if you want to know where your sister, 00:40:11.620 --> 00:40:14.210 or family members impacted by a PSPS, 00:40:14.210 --> 00:40:16.121 you'll get notified. 00:40:16.121 --> 00:40:18.510 So it's highly customizable. 00:40:18.510 --> 00:40:21.440 And it provides also updates on, 00:40:21.440 --> 00:40:23.283 if you're involved in a PSPS, 00:40:23.283 --> 00:40:25.890 what that restoration process looks like, 00:40:25.890 --> 00:40:28.420 and kind of like equate it, 00:40:28.420 --> 00:40:30.330 to like the Domino's pizza tracker, 00:40:30.330 --> 00:40:32.370 when you know, your pizza is going in the oven. 00:40:32.370 --> 00:40:34.990 And to use my analogy, I have a teenager, 00:40:34.990 --> 00:40:37.410 so Domino's is very prevalent in our house. 00:40:37.410 --> 00:40:39.700 But it allows customers, 00:40:39.700 --> 00:40:41.050 to be able to see where we're at, 00:40:41.050 --> 00:40:43.490 on the restoration process. 00:40:43.490 --> 00:40:47.480 So I think this will be a great new tool for our customers. 00:40:47.480 --> 00:40:49.830 And, you know, in terms of our website, 00:40:49.830 --> 00:40:53.060 the infrastructure is very highly scalable. 00:40:53.060 --> 00:40:55.790 If we know we're going into a PSPS event, 00:40:55.790 --> 00:40:59.090 or if we see lots more traffic, 00:40:59.090 --> 00:41:02.540 it's built on the Amazon Web Services Cloud, 00:41:02.540 --> 00:41:07.180 and it will allow us to be able to scale up, 00:41:07.180 --> 00:41:08.190 or scale back, 00:41:08.190 --> 00:41:11.570 based on how many people are logging on, 00:41:11.570 --> 00:41:12.680 to view the website. 00:41:12.680 --> 00:41:15.169 So we've been using this cloud technology, 00:41:15.169 --> 00:41:16.882 since 2011. 00:41:16.882 --> 00:41:19.810 And during any type of events. 00:41:19.810 --> 00:41:21.420 We're monitoring performance, 00:41:21.420 --> 00:41:22.900 but even before that, 00:41:22.900 --> 00:41:23.733 you know, 00:41:23.733 --> 00:41:26.110 we're making sure there's plenty of bandwidth, 00:41:26.110 --> 00:41:29.100 to make sure we can meet the customer's needs. 00:41:29.100 --> 00:41:29.933 That's terrific. 00:41:29.933 --> 00:41:31.155 I have a question related to this. 00:41:31.155 --> 00:41:32.730 However, 00:41:32.730 --> 00:41:34.160 this is very helpful, 00:41:34.160 --> 00:41:35.731 and I'm sure it will be to your customers. 00:41:35.731 --> 00:41:36.564 And so of course, 00:41:36.564 --> 00:41:38.173 the telecommunications companies have indicated, 00:41:38.173 --> 00:41:41.783 tests that their service during PSPS events, 00:41:41.783 --> 00:41:44.760 and I'm not sure if this is true in AT&T and COP, 00:41:44.760 --> 00:41:46.500 and your service territory, 00:41:46.500 --> 00:41:49.599 but their service degree has been degraded, 00:41:49.599 --> 00:41:51.160 during these events. 00:41:51.160 --> 00:41:56.090 And so customers have difficult time accessing websites, 00:41:56.090 --> 00:41:57.060 due to loss of power, 00:41:57.060 --> 00:42:00.139 and limited telecommunications bandwidth. 00:42:00.139 --> 00:42:01.040 So, 00:42:01.040 --> 00:42:06.040 will your website be able to have information on it, 00:42:06.632 --> 00:42:09.711 that will provide for a low bandwidth version, 00:42:09.711 --> 00:42:13.961 of those things that customers will need to access, 00:42:15.094 --> 00:42:18.700 for example, maps and things like that? 00:42:18.700 --> 00:42:19.533 Yeah. 00:42:19.533 --> 00:42:20.366 Let me answer this. 00:42:20.366 --> 00:42:21.650 And I'll have Scott, 00:42:21.650 --> 00:42:23.360 our VP customer service chime in here, 00:42:23.360 --> 00:42:24.193 but I would tell you, 00:42:24.193 --> 00:42:26.120 that we're working specifically, 00:42:26.120 --> 00:42:28.140 with our telecommunications companies, 00:42:28.140 --> 00:42:30.620 especially during COVID-19, 00:42:30.620 --> 00:42:32.740 and now overlaid with wildfire, 00:42:32.740 --> 00:42:35.820 and actually they've given us some priority areas,, 00:42:35.820 --> 00:42:38.093 so that we can focus on any upgrades, 00:42:38.093 --> 00:42:41.520 that they need in those specific areas. 00:42:41.520 --> 00:42:42.353 But Scott, 00:42:42.353 --> 00:42:44.320 why don't you follow on with more details, 00:42:44.320 --> 00:42:45.620 on what we're doing there. 00:42:46.630 --> 00:42:47.550 Yeah, absolutely. 00:42:47.550 --> 00:42:48.383 Thank you Caroline. 00:42:48.383 --> 00:42:51.950 And so let me start with the website first, 00:42:51.950 --> 00:42:55.660 so the short answer to your question is yes, 00:42:55.660 --> 00:42:58.800 even with a low bandwidth scenario, 00:42:58.800 --> 00:43:02.363 you know, we really designed the websites specifically, 00:43:02.363 --> 00:43:05.860 one, we start with the mobile first design. 00:43:05.860 --> 00:43:08.100 And so it really, 00:43:08.100 --> 00:43:10.090 regardless of the device that you're on, 00:43:10.090 --> 00:43:12.400 it's going to scale up and scale down. 00:43:12.400 --> 00:43:15.620 If it's a consistent user experience, 00:43:15.620 --> 00:43:18.840 but with respect to low bandwidth, 00:43:18.840 --> 00:43:22.240 we try to keep it without getting too technical, 00:43:22.240 --> 00:43:24.220 the code's really light, 00:43:24.220 --> 00:43:28.860 meaning we don't have a lot of extraneous scripting, 00:43:28.860 --> 00:43:30.240 that the website has to read, 00:43:30.240 --> 00:43:31.430 not a lot of images, 00:43:31.430 --> 00:43:33.325 so in the event that there was, 00:43:33.325 --> 00:43:36.847 limited cellular connectedness, 00:43:36.847 --> 00:43:39.950 in our high fire threat areas, 00:43:39.950 --> 00:43:41.430 that customers should still be able, 00:43:41.430 --> 00:43:44.180 to access the website, 00:43:44.180 --> 00:43:46.970 with little limited impacts. 00:43:46.970 --> 00:43:48.430 And while at the same time, 00:43:48.430 --> 00:43:50.550 they're seeking information from our website, 00:43:50.550 --> 00:43:51.569 you know, 00:43:51.569 --> 00:43:53.350 we'll continue to notify customers, 00:43:53.350 --> 00:43:54.680 really throughout the event, 00:43:54.680 --> 00:43:56.640 through landline phones, 00:43:56.640 --> 00:43:59.810 text messages, emails, 00:43:59.810 --> 00:44:00.643 and then of course, 00:44:00.643 --> 00:44:02.260 we'll use traditional media, 00:44:02.260 --> 00:44:03.260 social media, et cetera, 00:44:03.260 --> 00:44:04.690 to make sure that people have the information, 00:44:04.690 --> 00:44:05.523 that they need. 00:44:06.610 --> 00:44:08.455 And maybe just one final thing, 00:44:08.455 --> 00:44:09.288 you know, 00:44:09.288 --> 00:44:11.310 we have shared our website architecture, 00:44:11.310 --> 00:44:12.800 and all of our programming, 00:44:12.800 --> 00:44:13.633 with Scott MacDonald, 00:44:13.633 --> 00:44:15.410 at the California Department of Technology, 00:44:15.410 --> 00:44:16.243 so there's been a real, 00:44:16.243 --> 00:44:18.997 get back and forth with that organization as well. 00:44:18.997 --> 00:44:19.830 All right, 00:44:19.830 --> 00:44:21.950 I had spoken to the Director, 00:44:21.950 --> 00:44:23.620 Amy Tong recently, 00:44:23.620 --> 00:44:24.710 and that she had indicated, 00:44:24.710 --> 00:44:25.870 that she was meeting with Scott, 00:44:25.870 --> 00:44:26.920 so I appreciate that. 00:44:28.288 --> 00:44:29.619 Absolutely. 00:44:29.619 --> 00:44:32.300 Thank you Scott. 00:44:32.300 --> 00:44:34.830 If we move on to the next slide, 00:44:34.830 --> 00:44:37.063 this just gives you a glimpse of, 00:44:38.184 --> 00:44:39.610 since we're talking about maps, 00:44:39.610 --> 00:44:40.570 of what our customers, 00:44:40.570 --> 00:44:42.448 and our public safety partners will see. 00:44:42.448 --> 00:44:44.771 So on the last, 00:44:44.771 --> 00:44:48.060 you'll see the website, 00:44:48.060 --> 00:44:51.380 and what the maps that are our customers will be, 00:44:51.380 --> 00:44:52.780 and the public will be able to see, 00:44:52.780 --> 00:44:54.460 the areas without power, 00:44:54.460 --> 00:44:56.460 or may be without power. 00:44:56.460 --> 00:44:59.100 And then on the right is our public safety partners. 00:44:59.100 --> 00:45:00.240 And this is an app, 00:45:00.240 --> 00:45:03.660 they can access maps through a password protected website. 00:45:03.660 --> 00:45:04.670 So these are our, 00:45:04.670 --> 00:45:09.670 Cal OES, CAL Fire, CPC, first responder agencies, et cetera. 00:45:09.760 --> 00:45:11.940 So I just wanted to give you a glimpse, 00:45:11.940 --> 00:45:13.390 of what that would look like. 00:45:14.440 --> 00:45:16.464 And have you tested this, 00:45:16.464 --> 00:45:18.860 with the County Managers, 00:45:18.860 --> 00:45:21.420 and the emergency managers? 00:45:21.420 --> 00:45:23.250 I know you just have San Diego, 00:45:23.250 --> 00:45:25.417 and a bit of Orange but... 00:45:26.335 --> 00:45:28.418 Has this worked for them? 00:45:29.584 --> 00:45:30.417 Yes. 00:45:30.417 --> 00:45:32.614 We have tested our, 00:45:32.614 --> 00:45:35.030 this is similar to what we did last year. 00:45:35.030 --> 00:45:35.863 We've expanded on it, 00:45:35.863 --> 00:45:38.563 so yes, there has been tests that have been going on. 00:45:39.400 --> 00:45:40.233 Okay. 00:45:43.047 --> 00:45:44.230 If we move... 00:45:49.662 --> 00:45:50.780 Caroline, 00:45:50.780 --> 00:45:53.840 I think we have lost your audio. 00:45:53.840 --> 00:45:55.240 Caroline, we can't hear you. 00:45:58.819 --> 00:45:59.710 We're not hearing you, 00:45:59.710 --> 00:46:01.163 we're not hearing you. 00:46:02.848 --> 00:46:04.403 President Batjer, 00:46:04.403 --> 00:46:05.703 I will call her right now. 00:46:42.799 --> 00:46:47.632 Yes I see, the technical issues with... 00:46:55.473 --> 00:46:56.806 Sorry that we... 00:47:02.558 --> 00:47:05.225 Are we getting your audio again? 00:47:07.860 --> 00:47:08.930 Robert are you... 00:47:08.930 --> 00:47:11.390 Is this an issue from our end, 00:47:11.390 --> 00:47:12.360 or is it an issue, 00:47:12.360 --> 00:47:16.010 from the San Diego Gas and Electric's end? 00:47:16.010 --> 00:47:16.913 Can you tell us? 00:47:18.210 --> 00:47:20.240 According to, 00:47:20.240 --> 00:47:21.073 WebEx, 00:47:21.073 --> 00:47:22.240 it sounds like, 00:47:22.240 --> 00:47:24.490 Caroline was disconnected from the telephone. 00:47:28.950 --> 00:47:30.883 It looks like she's trying to reconnect. 00:47:36.390 --> 00:47:37.320 Maybe we could... 00:47:38.368 --> 00:47:40.050 Yes, John? 00:47:40.050 --> 00:47:40.950 Is that John? 00:47:40.950 --> 00:47:42.674 No this is Scott. 00:47:42.674 --> 00:47:43.507 I'm just trying to get a hold of her now. 00:47:43.507 --> 00:47:44.340 Yeah, just a minute. 00:47:45.490 --> 00:47:47.507 One second please. 00:47:47.507 --> 00:47:49.507 Okay. 00:47:58.984 --> 00:48:01.250 President Batjer, this is Robert Stanford, 00:48:01.250 --> 00:48:03.843 Caroline did disconnect. 00:48:04.860 --> 00:48:05.990 Okay. 00:48:05.990 --> 00:48:07.440 Are they able to reconnect to her? 00:48:07.440 --> 00:48:08.273 If not, 00:48:08.273 --> 00:48:09.480 maybe one of her colleagues, 00:48:09.480 --> 00:48:10.780 could pick up on the slides, 00:48:10.780 --> 00:48:13.683 because we're getting close to public comment period. 00:48:18.450 --> 00:48:19.920 Yes, President Batjer, 00:48:19.920 --> 00:48:21.040 this is Scott Crider. 00:48:21.040 --> 00:48:24.360 Let me step in while she's getting reconnected. 00:48:24.360 --> 00:48:26.740 And in a couple of slides, 00:48:26.740 --> 00:48:29.053 so, if we could go to slide five please. 00:48:31.260 --> 00:48:32.093 Thanks Scott. 00:48:35.310 --> 00:48:37.170 Robert could you enhance the... 00:48:37.170 --> 00:48:38.068 Thank you. 00:48:38.068 --> 00:48:38.901 Okay. 00:48:38.901 --> 00:48:39.734 Thank you very much, 00:48:39.734 --> 00:48:41.775 and I apologize to the public for the delay here. 00:48:41.775 --> 00:48:42.608 You know, 00:48:42.608 --> 00:48:43.513 one of the areas, 00:48:44.433 --> 00:48:46.238 that we've been really focused on, 00:48:46.238 --> 00:48:49.230 is really year round communications with our customers. 00:48:49.230 --> 00:48:51.650 And we have traditionally done a lot of, 00:48:51.650 --> 00:48:54.370 resilience fairs and webinars, 00:48:54.370 --> 00:48:56.980 to make sure that we're getting critical information, 00:48:56.980 --> 00:49:01.200 on preparedness, on resiliency and on, you know, 00:49:01.200 --> 00:49:02.033 our efforts, 00:49:02.033 --> 00:49:05.500 to improve fire safety throughout our region. 00:49:05.500 --> 00:49:06.751 And so this year, 00:49:06.751 --> 00:49:08.740 given the COVID constraints, 00:49:08.740 --> 00:49:09.950 we had to pivot a little bit, 00:49:09.950 --> 00:49:10.790 but I'm proud to say, 00:49:10.790 --> 00:49:12.632 that we still had, 00:49:12.632 --> 00:49:16.900 a number of interactions with our customers. 00:49:16.900 --> 00:49:20.460 We hosted four wildfire resilience webinars, 00:49:20.460 --> 00:49:22.350 where we had hundreds of customers, 00:49:22.350 --> 00:49:25.631 really dialing in and hearing from our experts. 00:49:25.631 --> 00:49:28.230 And then really number two is, 00:49:28.230 --> 00:49:32.000 we actually held drive through wild fire safety fairs. 00:49:32.000 --> 00:49:33.240 And these were done, 00:49:33.240 --> 00:49:36.150 in partnerships with a lot of our external partners, 00:49:36.150 --> 00:49:39.410 at CAL Fire, the Red Cross, 2-1-1 San Diego, 00:49:39.410 --> 00:49:41.210 where we actually set up camps, 00:49:41.210 --> 00:49:44.650 and customers could actually drive through the event, 00:49:44.650 --> 00:49:46.678 to pick up really critical information, 00:49:46.678 --> 00:49:48.470 and really the same information, 00:49:48.470 --> 00:49:50.490 that they would have received, 00:49:50.490 --> 00:49:53.970 through our kind of our traditional in person events. 00:49:53.970 --> 00:49:55.290 And so, 00:49:55.290 --> 00:49:56.123 we're still, 00:49:56.123 --> 00:49:57.340 even with COVID, 00:49:57.340 --> 00:50:00.050 we're maintaining our engagement with customers, 00:50:00.050 --> 00:50:01.914 and making sure they have the information, 00:50:01.914 --> 00:50:04.733 that they need for this wildfire season. 00:50:06.720 --> 00:50:08.800 Can you go to the next slide, please? 00:50:09.840 --> 00:50:10.830 This is Eric Lamoureux, 00:50:10.830 --> 00:50:12.222 with Cal OES, 00:50:12.222 --> 00:50:13.570 I've got a question on your customer engagement, 00:50:13.570 --> 00:50:15.051 especially during responses. 00:50:15.051 --> 00:50:16.920 Walk me through a little bit, 00:50:16.920 --> 00:50:18.493 what your community, 00:50:19.920 --> 00:50:22.470 I don't recall exactly what you guys referred to them as. 00:50:22.470 --> 00:50:24.050 I know other utilities, 00:50:24.050 --> 00:50:25.040 community resource centers, 00:50:25.040 --> 00:50:26.120 sometimes it's brick and mortar, 00:50:26.120 --> 00:50:27.740 sometimes it's mobile. 00:50:27.740 --> 00:50:29.310 What do yours look like, 00:50:29.310 --> 00:50:31.223 and what does that look like this year, 00:50:31.223 --> 00:50:32.970 in a COVID environment? 00:50:32.970 --> 00:50:34.320 And certainly we want to ensure, 00:50:34.320 --> 00:50:36.840 that we're continuing to provide utilities, 00:50:36.840 --> 00:50:37.980 are continuing to provide, 00:50:37.980 --> 00:50:40.965 that important information and resources, 00:50:40.965 --> 00:50:44.220 to individuals during these outages. 00:50:44.220 --> 00:50:45.820 Don't want to see that compromise, 00:50:45.820 --> 00:50:47.330 because of COVID, 00:50:47.330 --> 00:50:50.293 but want to ensure that the right protocols are in place. 00:50:51.720 --> 00:50:52.553 Absolutely, 00:50:52.553 --> 00:50:53.690 thank you very much for that question. 00:50:53.690 --> 00:50:54.640 And it's something that, 00:50:54.640 --> 00:50:57.675 we've obviously been keenly focused on, 00:50:57.675 --> 00:50:58.508 you know, 00:50:58.508 --> 00:51:00.040 really since the spring, 00:51:00.040 --> 00:51:01.000 when it was obvious, 00:51:01.000 --> 00:51:02.660 that we were not going to be in a position, 00:51:02.660 --> 00:51:04.538 to do things in a traditional manner, 00:51:04.538 --> 00:51:07.240 for our community resource centers. 00:51:07.240 --> 00:51:10.228 So, the approach that we're taking this year is, 00:51:10.228 --> 00:51:13.380 is really through, 00:51:13.380 --> 00:51:16.420 kind of a drive through CRC this year. 00:51:16.420 --> 00:51:17.253 But they'll still be, 00:51:17.253 --> 00:51:21.660 at our traditional fixed brick and mortar sites. 00:51:21.660 --> 00:51:25.935 And we'll continue to have all the same types of facilities, 00:51:25.935 --> 00:51:30.330 and be able to provide that same amount of information, 00:51:30.330 --> 00:51:33.450 and supplies to our customers, 00:51:33.450 --> 00:51:34.850 just like we would do it, 00:51:34.850 --> 00:51:37.240 if we were 100% in person. 00:51:37.240 --> 00:51:40.130 So we'll continue to provide water, snacks, 00:51:40.130 --> 00:51:42.150 bulk water, ice. 00:51:42.150 --> 00:51:46.770 We will have restrooms, at the facilities. 00:51:46.770 --> 00:51:49.920 We will have charging for medical devices. 00:51:49.920 --> 00:51:51.180 But in addition to that, 00:51:51.180 --> 00:51:53.100 we're also going to be providing kits, 00:51:53.100 --> 00:51:54.910 to every customer that drives through, 00:51:54.910 --> 00:51:57.180 that has first aid kit. 00:51:57.180 --> 00:51:58.013 You know, 00:51:58.013 --> 00:51:59.578 hand-crank radios, 00:51:59.578 --> 00:52:03.729 a power inverter to be able to charge medical equipment, 00:52:03.729 --> 00:52:07.000 portable battery packs, 00:52:07.000 --> 00:52:11.620 insulated bags for medication, for items to stay cool. 00:52:11.620 --> 00:52:12.763 Sealed water. 00:52:13.619 --> 00:52:15.490 So, we're trying to create an experience, 00:52:15.490 --> 00:52:19.410 that it's very similar to having customers coming in, 00:52:19.410 --> 00:52:22.360 and staying at the CRC as much as we can, 00:52:22.360 --> 00:52:24.180 but we obviously need to make sure, 00:52:24.180 --> 00:52:25.370 that we're doing this in a way, 00:52:25.370 --> 00:52:28.290 that keeps the public safe and our employees safe. 00:52:28.290 --> 00:52:30.470 And we think that we can do this, 00:52:30.470 --> 00:52:32.274 with the proper social distancing, 00:52:32.274 --> 00:52:34.543 and all the safety protections in place. 00:52:37.350 --> 00:52:39.766 Thank you. 00:52:39.766 --> 00:52:40.718 Very good question there. 00:52:40.718 --> 00:52:42.718 Thank you for asking it. 00:52:43.953 --> 00:52:44.871 I'm so sorry. 00:52:44.871 --> 00:52:45.704 I don't know. 00:52:45.704 --> 00:52:47.310 I got kicked out, but I'm back. 00:52:47.310 --> 00:52:48.400 Thank you, Scott. 00:52:48.400 --> 00:52:50.123 I see we're on the next slide. 00:52:52.687 --> 00:52:53.970 And you're back! 00:52:53.970 --> 00:52:55.280 Yes. 00:52:55.280 --> 00:52:56.113 Okay. 00:52:57.000 --> 00:52:57.833 Almost through here. 00:52:57.833 --> 00:53:00.662 Let me finish up here with a few more slides. 00:53:00.662 --> 00:53:02.290 I mentioned one of the lessons, 00:53:02.290 --> 00:53:04.190 that we learned from PSPS last year, 00:53:04.190 --> 00:53:05.990 was the importance of expanding, 00:53:05.990 --> 00:53:07.700 our generator program. 00:53:07.700 --> 00:53:09.940 And I think this is even more critical this year, 00:53:09.940 --> 00:53:11.010 due to the pandemic. 00:53:11.010 --> 00:53:13.280 And as you mentioned, 00:53:13.280 --> 00:53:14.113 President Batjer, 00:53:14.113 --> 00:53:16.160 more and more customers staying home, 00:53:16.160 --> 00:53:17.096 working and learning. 00:53:17.096 --> 00:53:19.295 So this year we've designed our programs, 00:53:19.295 --> 00:53:22.010 to focus on vulnerable customers. 00:53:22.010 --> 00:53:23.948 So medical baseline customers, 00:53:23.948 --> 00:53:27.057 Scott talked about our customers in mobile home parks, 00:53:27.057 --> 00:53:28.960 low income and care customers. 00:53:28.960 --> 00:53:30.970 So around half of the generators, 00:53:30.970 --> 00:53:32.160 that we're deploying this year, 00:53:32.160 --> 00:53:34.034 are solar battery. 00:53:34.034 --> 00:53:35.850 Let me just run through them quickly. 00:53:35.850 --> 00:53:37.210 The Generator Grant Program, 00:53:37.210 --> 00:53:38.910 is really an extension of a pilot, 00:53:38.910 --> 00:53:40.350 that we did last year. 00:53:40.350 --> 00:53:42.130 Again, it's for our medical, 00:53:42.130 --> 00:53:43.820 any medical baseline customer, 00:53:43.820 --> 00:53:45.730 that has been in the past, 00:53:45.730 --> 00:53:47.461 impacted by PSPS, 00:53:47.461 --> 00:53:52.461 will be receiving a portable solar battery type, 00:53:53.230 --> 00:53:54.860 the Yeti unit. 00:53:54.860 --> 00:53:57.290 We deployed around 50 of them last year, 00:53:57.290 --> 00:54:00.130 and received very positive feedback, 00:54:00.130 --> 00:54:01.640 from our medical baseline customers, 00:54:01.640 --> 00:54:02.950 that were on our pilot. 00:54:02.950 --> 00:54:03.920 So we extended it, 00:54:03.920 --> 00:54:05.650 to all medical baseline customers, 00:54:05.650 --> 00:54:06.900 impacted by PSPS. 00:54:08.397 --> 00:54:09.682 Scott talked about the mobile home park. 00:54:09.682 --> 00:54:12.190 Our Generator Systems Program, 00:54:12.190 --> 00:54:14.400 is open for tier three customers, 00:54:14.400 --> 00:54:16.440 and low income customers. 00:54:16.440 --> 00:54:19.530 And we'll provide about a 50% rebate, 00:54:19.530 --> 00:54:22.550 or $300 for our tier three customers, 00:54:22.550 --> 00:54:26.810 and a 75% rebate or a $450 value, 00:54:26.810 --> 00:54:29.330 for our low income customers. 00:54:29.330 --> 00:54:30.530 And then the last program, 00:54:30.530 --> 00:54:32.770 is really the Whole House Generator Program. 00:54:32.770 --> 00:54:34.120 And it's being deployed, 00:54:34.120 --> 00:54:36.137 it's keeping entire homes energized, 00:54:36.137 --> 00:54:38.710 especially those that have been impacted, 00:54:38.710 --> 00:54:41.740 previously by PSPS. 00:54:41.740 --> 00:54:45.310 And we have around 300 of those going in. 00:54:45.310 --> 00:54:48.230 So, these generators will just become, 00:54:48.230 --> 00:54:49.290 more and more important, 00:54:49.290 --> 00:54:53.163 especially as we see this pandemic continue. 00:54:55.750 --> 00:54:57.310 If we move to the next slide, 00:54:57.310 --> 00:54:59.860 which is on Microgrids. 00:54:59.860 --> 00:55:00.693 You know, 00:55:00.693 --> 00:55:02.030 we're proud to have developed, 00:55:02.030 --> 00:55:03.930 one of the nation's first community based microgrid, 00:55:03.930 --> 00:55:07.090 and the community of Borrego Springs, 00:55:07.090 --> 00:55:10.010 and with the Commission's encouragement, 00:55:10.010 --> 00:55:11.880 we were building on that experience. 00:55:11.880 --> 00:55:14.942 So we're building out four additional microgrids. 00:55:14.942 --> 00:55:16.930 Our microgrids are targeted, 00:55:16.930 --> 00:55:20.810 to provide customers and communities, 00:55:20.810 --> 00:55:22.490 impacted by PSPS, 00:55:22.490 --> 00:55:25.130 that have been historically de-energized, 00:55:25.130 --> 00:55:26.290 so two of these microgrids, 00:55:26.290 --> 00:55:28.990 are serving low income communities. 00:55:28.990 --> 00:55:30.250 In the interest of time, 00:55:30.250 --> 00:55:31.390 I won't go through all of them, 00:55:31.390 --> 00:55:32.740 but maybe just one that I'll point out, 00:55:32.740 --> 00:55:36.890 is at the Ramona Cafe, 00:55:36.890 --> 00:55:38.683 and it's a strategic location, 00:55:38.683 --> 00:55:41.160 especially in our community, in San Diego, 00:55:41.160 --> 00:55:44.280 in Southern orange County for CAL Fire air operations, 00:55:44.280 --> 00:55:46.810 they have a complex operations, 00:55:46.810 --> 00:55:50.000 and it's really dependent on sophisticated technology. 00:55:50.000 --> 00:55:51.450 And this facility, 00:55:51.450 --> 00:55:53.050 provides direct protection, 00:55:53.050 --> 00:55:56.030 of 1.4 million acres for CAL Fire, 00:55:56.030 --> 00:56:00.520 300,000 acres for the US Forest Service, 00:56:00.520 --> 00:56:02.340 and covers all of San Diego County. 00:56:02.340 --> 00:56:03.340 So, you know, 00:56:03.340 --> 00:56:05.680 this will provide service consistency, 00:56:05.680 --> 00:56:07.866 and resiliency and reliability. 00:56:07.866 --> 00:56:10.870 So Daniel, I know you're on, 00:56:10.870 --> 00:56:12.129 so I appreciate your support, 00:56:12.129 --> 00:56:13.250 in helping me get this one done, 00:56:13.250 --> 00:56:15.110 especially before fire season. 00:56:15.110 --> 00:56:17.004 Yeah, we're looking forward to it. 00:56:17.004 --> 00:56:18.510 Do you have an idea of the exact completion date? 00:56:18.510 --> 00:56:20.610 I know it says on there into 2020, 00:56:20.610 --> 00:56:21.660 but just curious, 00:56:21.660 --> 00:56:23.960 if there's a target date. 00:56:23.960 --> 00:56:26.540 Yeah. We're working in October. 00:56:26.540 --> 00:56:28.300 We have experienced some delays, 00:56:28.300 --> 00:56:30.490 in obtaining some of the necessary equipment, 00:56:30.490 --> 00:56:33.950 resulting from impacts of COVID-19 on supply chain. 00:56:33.950 --> 00:56:34.783 But yeah, 00:56:34.783 --> 00:56:36.030 we're hoping that in October, 00:56:36.030 --> 00:56:39.060 we've gotta be able to get those ones done. 00:56:39.060 --> 00:56:39.923 Right. 00:56:42.630 --> 00:56:45.173 Okay, moving on to slide 14. 00:56:49.300 --> 00:56:50.610 I know that Commissioner Rechtschaffen, 00:56:50.610 --> 00:56:52.288 has been trying to... 00:56:52.288 --> 00:56:54.070 Commissioner Rechtschaffen, 00:56:54.070 --> 00:56:55.540 has been trying to ask a question. 00:56:55.540 --> 00:56:56.890 He has some audio issues, 00:56:56.890 --> 00:56:59.020 so Cliff are you still with us, 00:56:59.020 --> 00:57:01.863 and do you want to ask your question? 00:57:04.650 --> 00:57:05.483 Oh, shoot. 00:57:06.906 --> 00:57:08.570 [Genevieve Shiroma] Well, we're trying to get him online. 00:57:08.570 --> 00:57:09.820 I'll just make a comment. 00:57:10.670 --> 00:57:12.020 Caroline, I appreciate that, 00:57:12.020 --> 00:57:13.330 for the cam recorders, 00:57:13.330 --> 00:57:16.090 Butterfield, Agua Caliente Coachella Valley, 00:57:16.090 --> 00:57:18.260 that you're looking to have renewable sources, 00:57:18.260 --> 00:57:23.153 of the microgrid by July and December, 2020. 00:57:24.863 --> 00:57:26.288 And of course, 00:57:26.288 --> 00:57:27.121 if there's any way to move up, 00:57:27.121 --> 00:57:31.858 that December, 2021 to the fall of 2021, 00:57:31.858 --> 00:57:33.800 that'd be outstanding, 00:57:33.800 --> 00:57:35.500 but I did want to acknowledge, 00:57:35.500 --> 00:57:37.440 that you've got that on there. 00:57:37.440 --> 00:57:39.290 That absolutely will be our goal. 00:57:39.290 --> 00:57:41.140 And you know, again, 00:57:41.140 --> 00:57:42.450 we are trying to make sure, 00:57:42.450 --> 00:57:45.290 we have the products that we need. 00:57:45.290 --> 00:57:48.670 Some of our energy storage units have been delayed, 00:57:48.670 --> 00:57:50.970 because of the pandemic, 00:57:50.970 --> 00:57:51.927 but that, absolutely. 00:57:51.927 --> 00:57:54.138 If we can get it in before fire season, 00:57:54.138 --> 00:57:56.118 and anything humanly possible, 00:57:56.118 --> 00:57:57.150 we'll do that. 00:57:58.468 --> 00:58:00.780 Commissioner Rechtschaffen has sent me the question, 00:58:00.780 --> 00:58:01.613 he would like to know. 00:58:01.613 --> 00:58:04.220 It's back on the CRC's follow up, 00:58:04.220 --> 00:58:05.815 on Eric Lamoureux's question. 00:58:05.815 --> 00:58:08.648 What are your hours for your CRCs? 00:58:11.490 --> 00:58:13.720 Thank you, this is Scott Crider. 00:58:13.720 --> 00:58:14.784 Sorry Caroline. 00:58:14.784 --> 00:58:16.441 Go ahead Scott. 00:58:16.441 --> 00:58:17.350 Okay. 00:58:17.350 --> 00:58:19.980 From 8:00 AM to 10:00 PM, 00:58:19.980 --> 00:58:23.490 I think the decision was pretty specific in that area, 00:58:23.490 --> 00:58:25.893 and I believe it's at 8:00 AM to 10:00 PM. 00:58:26.830 --> 00:58:28.060 And your CRCs, 00:58:28.060 --> 00:58:28.893 are they, 00:58:28.893 --> 00:58:29.797 are they also, 00:58:29.797 --> 00:58:32.193 are you locating any in the tribal lands? 00:58:35.880 --> 00:58:37.537 I don't know, 00:58:37.537 --> 00:58:39.732 but they're certainly adjacent to tribal lands. 00:58:39.732 --> 00:58:41.600 I don't know if this year, 00:58:41.600 --> 00:58:44.510 I don't think we have one on tribal lands this year. 00:58:44.510 --> 00:58:46.500 I know we have in the past, 00:58:46.500 --> 00:58:50.939 but we do have a dedicated tribal liaison, 00:58:50.939 --> 00:58:52.810 and working, you know, 00:58:52.810 --> 00:58:56.420 directly with the tribal governments, 00:58:56.420 --> 00:58:59.694 on the kind of response generally, 00:58:59.694 --> 00:59:01.920 as Caroline mentioned earlier, as well, 00:59:01.920 --> 00:59:04.020 in terms of the AFN communities, 00:59:04.020 --> 00:59:07.280 within the tribal communities, 00:59:07.280 --> 00:59:08.530 we're working towards having, 00:59:08.530 --> 00:59:10.090 kind of, a very summer arrangement, 00:59:10.090 --> 00:59:13.362 that we established with 2-1-1 San Diego, 00:59:13.362 --> 00:59:14.480 and 2-1-1 Orange County, 00:59:14.480 --> 00:59:17.883 to make sure that we have very specific focus, 00:59:20.711 --> 00:59:23.580 on those who live within the tribal communities. 00:59:23.580 --> 00:59:25.000 Because sometimes they're very, 00:59:25.000 --> 00:59:26.840 it's very, very unique needs. 00:59:26.840 --> 00:59:28.013 And so we're just trying to make sure, 00:59:28.013 --> 00:59:31.360 that we extend that regional partnership model, 00:59:31.360 --> 00:59:34.610 to make sure that we're being very specific, 00:59:34.610 --> 00:59:36.233 with our tribal partners. 00:59:37.150 --> 00:59:38.629 You might want to give us a little followup, 00:59:38.629 --> 00:59:39.907 on information on that, 00:59:39.907 --> 00:59:41.283 if you could please. 00:59:42.788 --> 00:59:45.121 Absolutely. 00:59:46.200 --> 00:59:47.841 Okay. 00:59:47.841 --> 00:59:49.673 Caroline, if I could ask you a question. 00:59:49.673 --> 00:59:52.447 You were talking earlier about your work on micro grids, 00:59:52.447 --> 00:59:53.280 and I appreciate that, 00:59:53.280 --> 00:59:54.900 you also mentioned earlier in your presentation, 00:59:54.900 --> 00:59:58.360 about working to keep community centers open. 00:59:58.360 --> 00:59:59.593 And perhaps you're going to get to this, 00:59:59.593 --> 01:00:01.070 I was a little interested, 01:00:01.070 --> 01:00:03.700 in hearing more about what that looks like, 01:00:03.700 --> 01:00:05.538 obviously where we can create, 01:00:05.538 --> 01:00:06.371 you know, 01:00:06.371 --> 01:00:08.540 islands of power within the polygons, 01:00:08.540 --> 01:00:09.520 that are de-energized. 01:00:09.520 --> 01:00:11.565 It reduces the overall consequence management, 01:00:11.565 --> 01:00:13.643 that local government has to deal with, 01:00:13.643 --> 01:00:15.380 so we have to support them with, 01:00:15.380 --> 01:00:16.213 at the state level. 01:00:16.213 --> 01:00:18.703 So I'm interested in hearing more about that. 01:00:19.940 --> 01:00:21.940 So, there were three town centers, 01:00:21.940 --> 01:00:25.290 that we will have energized this year. 01:00:25.290 --> 01:00:26.920 One of them is Julian. 01:00:26.920 --> 01:00:28.340 The other one is Campbell. 01:00:28.340 --> 01:00:29.940 And the last one is San Isabel. 01:00:29.940 --> 01:00:32.790 And John Jenkins, you can weigh in here, 01:00:32.790 --> 01:00:35.160 but those are the three town centers, 01:00:35.160 --> 01:00:38.075 that will be energized through the PSPS. 01:00:38.075 --> 01:00:40.007 And John, why don't you confirm. 01:00:40.007 --> 01:00:41.470 Yes, 01:00:41.470 --> 01:00:42.950 it's those three town centers, Caroline, 01:00:42.950 --> 01:00:45.250 but then also you can think of the microgrid, 01:00:45.250 --> 01:00:48.580 as energizing of little pockets of the community as well. 01:00:48.580 --> 01:00:51.140 So Shelter Valley and Agua Caliente, 01:00:51.140 --> 01:00:53.270 which were on the microgrid slide, 01:00:53.270 --> 01:00:55.600 will also remain energized through the year. 01:00:55.600 --> 01:00:59.650 And, going back to Commissioner Shiroma's question too, 01:00:59.650 --> 01:01:00.483 you know, 01:01:00.483 --> 01:01:02.580 in the event that they're not ready by the fall, 01:01:02.580 --> 01:01:04.800 we do have plans for portable generators, 01:01:04.800 --> 01:01:07.217 in the event that the renewable, 01:01:07.217 --> 01:01:09.130 and solar installations aren't ready. 01:01:09.130 --> 01:01:12.230 So they will be energized this fall regardless. 01:01:12.230 --> 01:01:14.010 And then there's some other ways, 01:01:14.010 --> 01:01:16.720 that we're looking at energizing town centers, 01:01:16.720 --> 01:01:19.510 which is providing express underground feeds, 01:01:19.510 --> 01:01:21.672 from certain substations in the back country, 01:01:21.672 --> 01:01:23.360 to these town centers, 01:01:23.360 --> 01:01:24.270 and then under grounding, 01:01:24.270 --> 01:01:26.560 just the critical facilities in those town centers, 01:01:26.560 --> 01:01:28.090 so residents have a place, 01:01:28.090 --> 01:01:30.085 to go get supplies and goods, 01:01:30.085 --> 01:01:31.960 and critical care facilities, 01:01:31.960 --> 01:01:33.470 and those sorts of things. 01:01:33.470 --> 01:01:34.303 And so, 01:01:34.303 --> 01:01:36.560 even over the course of the next 18 months or so, 01:01:36.560 --> 01:01:37.800 we're going to continue to see, 01:01:37.800 --> 01:01:39.540 community town centers energized, 01:01:39.540 --> 01:01:40.780 to help mitigate the impacts, 01:01:40.780 --> 01:01:43.280 that our residents are seeing in the back country. 01:01:46.670 --> 01:01:47.570 Thank you, John. 01:01:51.260 --> 01:01:54.183 Okay, if we can move to slide 14. 01:01:56.810 --> 01:01:58.860 Maybe I'll just talk about... 01:01:58.860 --> 01:02:00.310 Forecasting fire danger, 01:02:00.310 --> 01:02:02.184 is such an important tenet of our program, 01:02:02.184 --> 01:02:04.980 and it not only helps SDG&E, 01:02:04.980 --> 01:02:07.170 but also our public safety partners, 01:02:07.170 --> 01:02:08.730 be able to plan ahead, 01:02:08.730 --> 01:02:10.370 pre-positioned resources, 01:02:10.370 --> 01:02:12.610 staff up and really adjust operations, 01:02:12.610 --> 01:02:13.790 to minimize the risk, 01:02:13.790 --> 01:02:16.820 and respond to emergencies effectively. 01:02:16.820 --> 01:02:18.770 I'm just proud to hear, 01:02:18.770 --> 01:02:21.150 that we've done a lot of work in this area. 01:02:21.150 --> 01:02:23.593 It's such an important aspect of our program. 01:02:23.593 --> 01:02:24.842 You know, 01:02:24.842 --> 01:02:29.240 we have our very large utility weather network, 01:02:29.240 --> 01:02:31.150 and it's the practice now being replicated, 01:02:31.150 --> 01:02:33.483 by weather stations across the nation. 01:02:34.430 --> 01:02:35.263 And you know, 01:02:35.263 --> 01:02:37.980 these wind speeds remain a really key factor. 01:02:37.980 --> 01:02:39.470 So, I would tell you all, 01:02:39.470 --> 01:02:40.871 on our high speed weather data, 01:02:40.871 --> 01:02:42.830 we're upgrading our network. 01:02:42.830 --> 01:02:45.132 We first started installing these in 2010, 01:02:45.132 --> 01:02:47.390 and now we're upgrading it this year, 01:02:47.390 --> 01:02:49.250 such that we can get wind, 01:02:49.250 --> 01:02:52.850 wind and temperature and humidity every 30 seconds, 01:02:52.850 --> 01:02:54.970 instead of 10 minutes, what was before. 01:02:54.970 --> 01:02:57.540 And this will really facilitate more precise, 01:02:57.540 --> 01:03:01.990 data driven decision making to keep our community safe. 01:03:01.990 --> 01:03:03.030 Maybe I'll just touch on, 01:03:03.030 --> 01:03:05.130 the Satellite Wildfire Detection. 01:03:05.130 --> 01:03:06.937 And so we're adding satellite alerts, 01:03:06.937 --> 01:03:09.187 and this is an addition to our proven, 01:03:09.187 --> 01:03:12.350 and our tested high definition camera networks. 01:03:12.350 --> 01:03:14.411 that quickly detects monsoons. 01:03:14.411 --> 01:03:16.493 So I kind of think of this, 01:03:16.493 --> 01:03:17.670 as a second layer, 01:03:17.670 --> 01:03:19.322 or a second set of eyes, 01:03:19.322 --> 01:03:21.530 through a new generation of satellites, 01:03:21.530 --> 01:03:24.620 that are taking pictures all across the US, every minute. 01:03:24.620 --> 01:03:25.910 We partnered with Noah. 01:03:25.910 --> 01:03:26.990 Now we're receiving, 01:03:26.990 --> 01:03:28.800 these near instantaneous texts, 01:03:28.800 --> 01:03:30.254 about hotspots detected. 01:03:30.254 --> 01:03:32.349 And maybe the last thing I'll just mention quickly, 01:03:32.349 --> 01:03:35.628 is the integration of artificial intelligence. 01:03:35.628 --> 01:03:38.690 We have AI based predictive models, 01:03:38.690 --> 01:03:42.080 that increase the accuracy or weather forecast. 01:03:42.080 --> 01:03:44.586 Now that we have 10 years of weather forecast data, 01:03:44.586 --> 01:03:45.529 there's, 01:03:45.529 --> 01:03:46.870 you know, 01:03:46.870 --> 01:03:47.900 there's just millions of pieces of data, 01:03:47.900 --> 01:03:51.037 to be able to get better accuracy, 01:03:51.037 --> 01:03:52.830 of our weather forecast, 01:03:52.830 --> 01:03:55.970 and help prevent any equipment-caused wildfires, 01:03:55.970 --> 01:03:58.280 and allow our company to further mitigate, 01:03:58.280 --> 01:04:00.077 the impact to our customers. 01:04:04.250 --> 01:04:05.810 As we go onto the next slide, 01:04:05.810 --> 01:04:06.954 which is, 01:04:06.954 --> 01:04:11.210 on our aerial inspections and firefighting, 01:04:11.210 --> 01:04:12.680 I would just tell you, 01:04:12.680 --> 01:04:15.610 not only are we working on eliminating ignition, 01:04:15.610 --> 01:04:18.110 but we're also focused on early detection of fire, 01:04:18.110 --> 01:04:20.440 and suppression. 01:04:20.440 --> 01:04:24.054 So these aerial assets really play a significant role, 01:04:24.054 --> 01:04:26.660 for us in the flight mission category. 01:04:26.660 --> 01:04:28.050 And I'll obviously start with drones, 01:04:28.050 --> 01:04:30.050 and tell you that drones have given us, 01:04:30.050 --> 01:04:32.550 a different viewpoint from the air, 01:04:32.550 --> 01:04:33.507 of our infrastructure. 01:04:33.507 --> 01:04:37.550 And it really provides a higher level of granularity, 01:04:37.550 --> 01:04:39.240 from inspections down on the ground, 01:04:39.240 --> 01:04:41.020 or the helicopter, 01:04:41.020 --> 01:04:42.860 and it's kind of playing a significant role, 01:04:42.860 --> 01:04:44.510 in really eliminating potential, 01:04:44.510 --> 01:04:46.500 equipment-related ignitions. 01:04:46.500 --> 01:04:49.120 And one that I think has huge opportunities, 01:04:49.120 --> 01:04:51.773 when you think about AI and machine learning. 01:04:52.908 --> 01:04:54.560 Some of the other flight mission capabilities, 01:04:54.560 --> 01:04:56.370 of course the Erickson air crane, 01:04:56.370 --> 01:04:59.460 capable of over 2,600 gallons of water drops. 01:04:59.460 --> 01:05:01.681 It's now contracted at SDG&E, 01:05:01.681 --> 01:05:04.490 365 days out of the year. 01:05:04.490 --> 01:05:06.000 We have our UH-60, 01:05:06.000 --> 01:05:10.190 capable of an 800 to 1000 gallon water drop. 01:05:10.190 --> 01:05:11.940 We have our dual engine Airbus, 01:05:11.940 --> 01:05:13.549 our H 145, that's really key for us, 01:05:13.549 --> 01:05:16.340 to ensure sufficient air inspection, 01:05:16.340 --> 01:05:18.610 and patrol resources, 01:05:18.610 --> 01:05:19.750 pre-event, 01:05:19.750 --> 01:05:21.260 prior to re-energizing. 01:05:21.260 --> 01:05:22.093 And then, you know, 01:05:22.093 --> 01:05:23.455 we're adding another dual engine, 01:05:23.455 --> 01:05:24.870 H 135, 01:05:24.870 --> 01:05:28.090 again to help support overall wildfire suppression, 01:05:28.090 --> 01:05:29.580 and patrol events. 01:05:29.580 --> 01:05:31.040 I think one interesting fact, 01:05:31.040 --> 01:05:32.610 is over the past five years, 01:05:32.610 --> 01:05:35.877 over 80% of the fires in the state, 01:05:35.877 --> 01:05:36.710 in our region, 01:05:36.710 --> 01:05:39.350 have been limited to a quarter acre or less, 01:05:39.350 --> 01:05:41.180 which I really attribute, 01:05:41.180 --> 01:05:43.490 not just a great first responders, 01:05:43.490 --> 01:05:45.710 and our strong partnerships with our first responders, 01:05:45.710 --> 01:05:47.220 but also I attribute it, 01:05:47.220 --> 01:05:49.410 to the alert SDG&E cameras, 01:05:49.410 --> 01:05:51.370 and our aerial assets, 01:05:51.370 --> 01:05:53.423 again, with our strong partnerships. 01:05:56.070 --> 01:05:57.223 Moving on to my last... 01:05:57.223 --> 01:05:58.393 Caroline. 01:05:58.393 --> 01:05:59.226 Oh yes. 01:05:59.226 --> 01:06:00.059 Caroline, 01:06:00.059 --> 01:06:03.050 you've highlighted here a number of critical air assets, 01:06:03.050 --> 01:06:03.883 Two questions. 01:06:03.883 --> 01:06:04.716 One is, 01:06:06.049 --> 01:06:08.000 which of these are new to your operation, 01:06:08.000 --> 01:06:11.520 in an effort to try to get us restoration faster. 01:06:11.520 --> 01:06:14.920 And then can you speak a little bit to your ground assets, 01:06:14.920 --> 01:06:16.250 so the folks on the ground, 01:06:16.250 --> 01:06:19.912 that are helping to do inspections for you. 01:06:19.912 --> 01:06:21.510 My questions are all in the context, 01:06:21.510 --> 01:06:23.190 of the steps you're taking, 01:06:23.190 --> 01:06:27.164 to be able to bring restoration quicker. 01:06:27.164 --> 01:06:28.024 Sure. 01:06:28.024 --> 01:06:31.520 And we have a new H 145, 01:06:31.520 --> 01:06:36.010 that we've added to our aerial assets. 01:06:36.010 --> 01:06:39.810 It's the dual engine air H 145. 01:06:39.810 --> 01:06:42.170 And that, again, will help us with suppression, 01:06:42.170 --> 01:06:43.970 and our patrol efforts. 01:06:43.970 --> 01:06:46.920 In terms of folks on the ground, 01:06:46.920 --> 01:06:49.230 obviously, one of the things we've been working on, 01:06:49.230 --> 01:06:50.320 as I mentioned earlier, 01:06:50.320 --> 01:06:52.160 is this pandemic, 01:06:52.160 --> 01:06:54.470 and now you combine flu season. 01:06:54.470 --> 01:06:56.320 So we're really working, 01:06:56.320 --> 01:06:58.310 not just with our own employees, 01:06:58.310 --> 01:06:59.163 and doing all the things, 01:06:59.163 --> 01:07:01.066 that we've been doing to keep them safe, 01:07:01.066 --> 01:07:03.560 during this pandemic, 01:07:03.560 --> 01:07:05.730 but we're also adding contractors, 01:07:05.730 --> 01:07:07.610 to our readiness team, 01:07:07.610 --> 01:07:10.370 making sure they can help us pre-patrol. 01:07:10.370 --> 01:07:12.400 They can help us post-patrol, 01:07:12.400 --> 01:07:14.550 and they can help us on the ground. 01:07:14.550 --> 01:07:16.010 So I would tell you, 01:07:16.010 --> 01:07:18.120 not only do we have our own employees, 01:07:18.120 --> 01:07:19.820 but we have our contractors, 01:07:19.820 --> 01:07:22.193 and deep strategic partnerships with our contractors, 01:07:22.193 --> 01:07:24.234 to be able to help us on the ground as well, 01:07:24.234 --> 01:07:26.455 as well as our, 01:07:26.455 --> 01:07:28.939 our team that is with us, 01:07:28.939 --> 01:07:33.939 that are working side by side with our employees, 01:07:34.040 --> 01:07:35.390 when we're out working in the field, 01:07:35.390 --> 01:07:37.230 especially on Elevate Bay, 01:07:37.230 --> 01:07:39.570 that if there is any fire ignitions, 01:07:39.570 --> 01:07:41.310 that fire would be out very quickly, 01:07:41.310 --> 01:07:42.390 our caps have improved, 01:07:42.390 --> 01:07:44.430 So, that's just a little recap. 01:07:44.430 --> 01:07:47.880 John, do you want to add anything to what I just mentioned? 01:07:47.880 --> 01:07:49.439 Yeah. 01:07:49.439 --> 01:07:50.911 I'll just add a few things, Caroline. 01:07:50.911 --> 01:07:53.170 Obviously we get our resources organized, 01:07:53.170 --> 01:07:54.860 and obviously we have some coastal districts, 01:07:54.860 --> 01:07:57.210 that aren't affected as much during these wildfire events. 01:07:57.210 --> 01:07:58.400 We start moving resources, 01:07:58.400 --> 01:08:01.520 East to help with observations and patrols. 01:08:01.520 --> 01:08:03.610 We have all of our segments, 01:08:03.610 --> 01:08:05.330 and our high fire threat district, 01:08:05.330 --> 01:08:06.732 are mapped in books or pre made, 01:08:06.732 --> 01:08:08.770 for people to go out and patrol these, 01:08:08.770 --> 01:08:10.170 and document anything that we find, 01:08:10.170 --> 01:08:13.320 to safely re-energize our customers. 01:08:13.320 --> 01:08:15.690 We start using employees from our gas side, 01:08:15.690 --> 01:08:17.530 as drivers during these conditions. 01:08:17.530 --> 01:08:22.080 So some of our employees can go out and patrol these lines, 01:08:22.080 --> 01:08:25.020 and with other people driving the car, 01:08:25.020 --> 01:08:26.820 that aren't electric side employees, 01:08:29.725 --> 01:08:32.140 and secure as many air resource or resources, 01:08:32.140 --> 01:08:34.110 as we can to help with the aerial patrols, 01:08:34.110 --> 01:08:34.943 to get done. 01:08:34.943 --> 01:08:36.670 And this has allowed us to, 01:08:36.670 --> 01:08:37.560 you know, 01:08:37.560 --> 01:08:38.860 on the slide that Caroline showed, 01:08:38.860 --> 01:08:39.940 with the events from last year, 01:08:39.940 --> 01:08:40.850 the average customer, 01:08:40.850 --> 01:08:43.910 was out for around 24 hours in all the events. 01:08:43.910 --> 01:08:45.470 And it's all of this work, 01:08:45.470 --> 01:08:48.593 that has helped us maintain that performance. 01:08:49.580 --> 01:08:51.419 Hey Caroline, 01:08:51.419 --> 01:08:52.252 this is Daniel from CAL Fire. 01:08:52.252 --> 01:08:53.287 Just a quick question. 01:08:53.287 --> 01:08:54.840 Is it part of SDG&E's protocols, 01:08:54.840 --> 01:08:56.484 to have your operations, 01:08:56.484 --> 01:09:00.006 contact the CAL Fire tactical air operations, 01:09:00.006 --> 01:09:04.350 within a day or two prior to helicopter air patrols, 01:09:04.350 --> 01:09:05.823 following a PSPS event? 01:09:08.640 --> 01:09:11.010 I think the answer to the question, 01:09:11.010 --> 01:09:12.850 is yes, that, you know, 01:09:12.850 --> 01:09:15.370 we're in constant communication with CAL Fire, 01:09:15.370 --> 01:09:18.088 which we meet Jim with his staff, 01:09:18.088 --> 01:09:18.921 as well, 01:09:18.921 --> 01:09:20.820 talking about not only our, 01:09:20.820 --> 01:09:22.090 you know, the forecasts, 01:09:22.090 --> 01:09:24.417 but also our aerial operations. 01:09:24.417 --> 01:09:25.668 And as you probably know, 01:09:25.668 --> 01:09:28.280 all of our aerial assets, 01:09:28.280 --> 01:09:30.530 like our air crane and the blackhawk, 01:09:30.530 --> 01:09:33.023 is all controlled through CAL Fire. 01:09:33.887 --> 01:09:36.246 Right, thank you very much. 01:09:36.246 --> 01:09:37.748 Absolutely. 01:09:37.748 --> 01:09:38.581 Thank you. 01:09:38.581 --> 01:09:41.450 Caroline, just a bit of a followup to this topic. 01:09:41.450 --> 01:09:43.650 I recall during a winter meeting, 01:09:43.650 --> 01:09:48.130 we had with some of the chairman across the state, 01:09:48.130 --> 01:09:50.020 Chairman Badmer Betty was there, 01:09:50.020 --> 01:09:51.730 that you mentioned earlier, 01:09:51.730 --> 01:09:53.440 and he raised the issue, 01:09:53.440 --> 01:09:56.249 that occurred last year, 01:09:56.249 --> 01:09:58.100 for many of their nations down there, 01:09:58.100 --> 01:09:59.980 in particular his, 01:09:59.980 --> 01:10:01.220 in recons territory, 01:10:01.220 --> 01:10:06.100 that the delay in re-energization. 01:10:06.100 --> 01:10:07.540 And they wanted to know, 01:10:07.540 --> 01:10:10.230 what kind of partnerships that they could offer, 01:10:10.230 --> 01:10:15.230 to try to safely expedite the re-energization. 01:10:15.930 --> 01:10:17.990 And I wonder if you've had any, 01:10:17.990 --> 01:10:19.730 progress in that area, 01:10:19.730 --> 01:10:20.960 or any update you can give, 01:10:20.960 --> 01:10:22.153 with regards to that. 01:10:23.720 --> 01:10:24.900 Well, thank you for the question. 01:10:24.900 --> 01:10:28.090 You know, that's the first that I've heard, 01:10:28.090 --> 01:10:30.708 of that exact recommendation, 01:10:30.708 --> 01:10:34.260 but I love how you mentioned, 01:10:34.260 --> 01:10:37.350 our restoration process in 2019. 01:10:37.350 --> 01:10:39.080 The average time was 24 hours, 01:10:39.080 --> 01:10:40.190 but, you know, 01:10:40.190 --> 01:10:41.780 we have a single point of contact, 01:10:41.780 --> 01:10:44.344 that works with all of our tribe leaders, 01:10:44.344 --> 01:10:46.760 in terms of coordination, 01:10:46.760 --> 01:10:48.250 when we're de... 01:10:48.250 --> 01:10:49.430 Have to de-energize, 01:10:49.430 --> 01:10:51.232 if we have to do it for PSPS, 01:10:51.232 --> 01:10:53.140 and then when we re-energize. 01:10:53.140 --> 01:10:55.270 But I will take that as an action item, 01:10:55.270 --> 01:10:57.910 to work directly with Chairman Betty, 01:10:57.910 --> 01:10:59.960 and see what we might be able to do, 01:10:59.960 --> 01:11:01.600 to partner in that area. 01:11:01.600 --> 01:11:03.460 Thank you for letting me know. 01:11:03.460 --> 01:11:04.293 Excellent. 01:11:04.293 --> 01:11:05.126 Thank you. 01:11:06.897 --> 01:11:08.340 I just have one more slide, 01:11:08.340 --> 01:11:09.510 and I'll be very quick on, 01:11:09.510 --> 01:11:11.700 as this is our slide 16, 01:11:11.700 --> 01:11:13.572 and that's just to talk about, 01:11:13.572 --> 01:11:14.440 you know, 01:11:14.440 --> 01:11:15.590 how we're preparing, 01:11:15.590 --> 01:11:18.150 to execute our wildfire event, 01:11:18.150 --> 01:11:20.800 during the COVID-19 pandemic, 01:11:20.800 --> 01:11:23.280 I'll just run by it very quickly. 01:11:23.280 --> 01:11:24.560 There are two things that we're doing, 01:11:24.560 --> 01:11:28.190 the first is lots of exercises and drills. 01:11:28.190 --> 01:11:31.150 We want to be prepared for the worst case event, 01:11:31.150 --> 01:11:32.819 which would be 100% virtual. 01:11:32.819 --> 01:11:35.610 Our emergency operations center, 01:11:35.610 --> 01:11:37.550 has been working virtually, 01:11:37.550 --> 01:11:39.980 since March during the pandemic, 01:11:39.980 --> 01:11:42.150 and it's really afforded us the opportunity, 01:11:42.150 --> 01:11:44.440 to fine tune our emergency operations, 01:11:44.440 --> 01:11:46.490 as we approach wildfire season. 01:11:46.490 --> 01:11:47.780 But in addition to that, 01:11:47.780 --> 01:11:50.820 we reviewed our entire wildfire playbook, 01:11:50.820 --> 01:11:52.600 from 10 days before an event, 01:11:52.600 --> 01:11:54.970 all the way to post event. 01:11:54.970 --> 01:11:56.950 And we've identified the gaps, 01:11:56.950 --> 01:11:58.990 and being able to do that virtually, 01:11:58.990 --> 01:12:01.210 and essentially then closing those gaps, 01:12:01.210 --> 01:12:03.710 as we get into wildfire season. 01:12:03.710 --> 01:12:06.336 We've redesigned all the IT systems, 01:12:06.336 --> 01:12:09.123 to support remote operations. 01:12:09.123 --> 01:12:12.580 We're engaging all those critical facilities, 01:12:12.580 --> 01:12:14.607 I mentioned on earlier, 01:12:14.607 --> 01:12:16.584 the medical facilities, 01:12:16.584 --> 01:12:19.020 and coordinating with external agencies. 01:12:19.020 --> 01:12:21.220 So we're doing a lot of exercises, 01:12:21.220 --> 01:12:22.391 and a lot of drills, 01:12:22.391 --> 01:12:23.610 to make sure that, 01:12:23.610 --> 01:12:26.690 we can operate during a pandemic effectively. 01:12:26.690 --> 01:12:27.780 We have three stages. 01:12:27.780 --> 01:12:28.730 One would be, 01:12:28.730 --> 01:12:29.563 100% virtual, 01:12:29.563 --> 01:12:30.650 another would be, 01:12:30.650 --> 01:12:31.483 you know, 01:12:31.483 --> 01:12:33.060 if it's extreme wide spread wildfire, 01:12:33.060 --> 01:12:33.893 bringing in, 01:12:33.893 --> 01:12:38.351 just a very small core group of leaders in the organization, 01:12:38.351 --> 01:12:40.610 in our emergency operation center, 01:12:40.610 --> 01:12:41.610 we've redesigned it, 01:12:41.610 --> 01:12:44.382 so that there's plexiglass and plenty of social distancing. 01:12:44.382 --> 01:12:46.210 I would say number two, 01:12:46.210 --> 01:12:48.300 we really put contingencies in place, 01:12:48.300 --> 01:12:50.055 to respond to a PSPS response. 01:12:50.055 --> 01:12:51.749 We're employing, you know, 01:12:51.749 --> 01:12:54.650 many of the same techniques we do today, 01:12:54.650 --> 01:12:56.130 for our employees to keep them safe, 01:12:56.130 --> 01:12:57.140 which includes, 01:12:57.140 --> 01:12:59.290 temperature and health screenings, 01:12:59.290 --> 01:13:00.652 before they enter a facility, 01:13:00.652 --> 01:13:02.000 we have, 01:13:02.000 --> 01:13:03.330 we keep our crews together, 01:13:03.330 --> 01:13:04.533 so there's crew continuity. 01:13:04.533 --> 01:13:08.500 We have them reported to many different work locations, 01:13:08.500 --> 01:13:11.350 so there's not a large gathering of people. 01:13:11.350 --> 01:13:12.920 But in addition to that, 01:13:12.920 --> 01:13:16.090 we're also increasing our contractors, 01:13:16.090 --> 01:13:18.370 that will help us respond to these emergencies, 01:13:18.370 --> 01:13:22.090 especially if we have high levels of absenteeism. 01:13:22.090 --> 01:13:23.750 And then I think we've talked about, 01:13:23.750 --> 01:13:25.086 the drive through community resource centers, 01:13:25.086 --> 01:13:27.784 being able to be prepared for that. 01:13:27.784 --> 01:13:31.670 And certainly the aerial assets that I talked about. 01:13:31.670 --> 01:13:32.843 I would just say, 01:13:32.843 --> 01:13:34.120 I just want to close with this, 01:13:34.120 --> 01:13:34.953 and I'll, 01:13:34.953 --> 01:13:36.253 we're happy to take questions, 01:13:36.253 --> 01:13:40.121 but I want to assure you that our commitment, 01:13:40.121 --> 01:13:40.954 to keep the safety of our community, 01:13:42.390 --> 01:13:44.900 that we service is unwavering. 01:13:44.900 --> 01:13:46.182 And, we will continue, 01:13:46.182 --> 01:13:48.684 every single day from improvement. 01:13:48.684 --> 01:13:52.190 We'll continue to work with state leaders, 01:13:52.190 --> 01:13:53.600 with our regulators, 01:13:53.600 --> 01:13:55.090 with agencies, 01:13:55.090 --> 01:13:57.970 to help identify and implement right solutions, 01:13:57.970 --> 01:13:59.960 to adequately address wildfire risk, 01:13:59.960 --> 01:14:01.511 and really minimize, 01:14:01.511 --> 01:14:04.311 the public power safety shut off. 01:14:04.311 --> 01:14:05.613 And I can tell you, 01:14:05.613 --> 01:14:06.956 I'm personally committed, 01:14:06.956 --> 01:14:11.902 to look for gaps in our organization and close the gaps, 01:14:11.902 --> 01:14:16.350 so that, more people can have power during this, 01:14:16.350 --> 01:14:17.891 and our communities stay resilient. 01:14:17.891 --> 01:14:19.220 And as a company, 01:14:19.220 --> 01:14:20.240 we're really committed, 01:14:20.240 --> 01:14:21.960 to consistently looking for ways, 01:14:21.960 --> 01:14:23.110 to improve our efforts. 01:14:23.110 --> 01:14:25.230 And I'll just end by telling you, 01:14:25.230 --> 01:14:26.870 continuous learning and innovation, 01:14:26.870 --> 01:14:29.834 is really the hallmark of our company culture. 01:14:29.834 --> 01:14:32.567 And I'm happy to answer any questions. 01:14:32.567 --> 01:14:34.170 And thank you for the opportunity, 01:14:34.170 --> 01:14:36.333 to explain our 2020 plan. 01:14:42.100 --> 01:14:42.933 Sorry, I was on mute. 01:14:42.933 --> 01:14:44.690 Thank you very much, Caroline, 01:14:44.690 --> 01:14:46.450 that was an excellent presentation, 01:14:46.450 --> 01:14:48.010 a lot of information, 01:14:48.010 --> 01:14:50.900 and we have just a couple areas of followup, 01:14:50.900 --> 01:14:51.782 that we would like. 01:14:51.782 --> 01:14:53.810 You may have to commit. 01:14:53.810 --> 01:14:54.643 We do. 01:14:54.643 --> 01:14:57.023 We're running about 20 minutes late. 01:14:57.023 --> 01:14:59.120 I had promised that we'd go into, 01:14:59.120 --> 01:15:00.860 but we started about 10 minutes late, 01:15:00.860 --> 01:15:02.537 because of our technical issues. 01:15:02.537 --> 01:15:05.475 But we do have one member of the public waiting, 01:15:05.475 --> 01:15:08.440 before I turn to the operator, 01:15:08.440 --> 01:15:09.953 do any of my fellow Commissioners, 01:15:09.953 --> 01:15:13.300 or Cal OES or CAL Fire, 01:15:13.300 --> 01:15:15.607 have any other questions for SDG&E? 01:15:19.477 --> 01:15:20.310 President Batjer, 01:15:20.310 --> 01:15:22.980 this is Commissioner Guzman Aceves again. 01:15:22.980 --> 01:15:24.247 Yes, please, go ahead. 01:15:24.247 --> 01:15:26.014 One question, 01:15:26.014 --> 01:15:28.958 I do recall my first year here in 2017, 01:15:28.958 --> 01:15:30.890 we had a meeting with Supervisor Jacobs, 01:15:30.890 --> 01:15:32.090 and I wonder, 01:15:32.090 --> 01:15:33.700 and she subsequently followed up, 01:15:33.700 --> 01:15:36.597 with a letter regarding many of the rural residents, 01:15:36.597 --> 01:15:38.335 North and East County, 01:15:38.335 --> 01:15:41.880 that had a dependency on wells, 01:15:41.880 --> 01:15:42.770 on water wells, 01:15:42.770 --> 01:15:45.670 and I know maybe you could talk a little bit about, 01:15:45.670 --> 01:15:46.680 any strategies, 01:15:46.680 --> 01:15:48.730 including any coordinated strategies, 01:15:48.730 --> 01:15:49.690 with the County on that, 01:15:49.690 --> 01:15:50.580 and neutral requirements, 01:15:50.580 --> 01:15:53.160 to establish things like, 01:15:53.160 --> 01:15:55.620 storage tanks or anything like that. 01:15:55.620 --> 01:15:58.560 Is there any progress on the issue of residents, 01:15:58.560 --> 01:16:01.030 who are obviously dependent on their power, 01:16:01.030 --> 01:16:02.480 for pumping their well water? 01:16:04.330 --> 01:16:05.661 Thank you, Commissioner Guzman. 01:16:05.661 --> 01:16:07.200 That's an excellent question, 01:16:07.200 --> 01:16:08.718 it's something that's been on our radar, 01:16:08.718 --> 01:16:10.734 it's something that we've worked hard towards, 01:16:10.734 --> 01:16:13.476 in terms of improving that experience for our customers, 01:16:13.476 --> 01:16:15.820 and there's been a lot of work, 01:16:15.820 --> 01:16:17.580 in our community resource centers. 01:16:17.580 --> 01:16:19.030 Scott Crider, why don't you, 01:16:19.030 --> 01:16:19.863 elaborate on, 01:16:19.863 --> 01:16:21.903 the work that we've done in that area? 01:16:23.900 --> 01:16:26.100 Great, thanks Caroline. 01:16:26.100 --> 01:16:27.820 Commissioner, you know, 01:16:27.820 --> 01:16:28.760 probably in this area, 01:16:28.760 --> 01:16:29.718 probably the, 01:16:29.718 --> 01:16:31.760 what we've really been focused on, 01:16:31.760 --> 01:16:33.375 is making sure that we have, 01:16:33.375 --> 01:16:37.617 large water trucks at our CRCs. 01:16:37.617 --> 01:16:41.409 And so if customers need bulk amounts of water, 01:16:41.409 --> 01:16:44.251 that was one of the pieces of feedback, 01:16:44.251 --> 01:16:45.920 that we got from our customers, 01:16:45.920 --> 01:16:49.150 that they really wanted to see both for home use, 01:16:49.150 --> 01:16:51.640 but there's also larger animals, 01:16:51.640 --> 01:16:55.510 that are in some of our back country communities. 01:16:55.510 --> 01:16:57.972 And so, that's really what we've been focused, 01:16:57.972 --> 01:16:59.849 in addition to working with, 01:16:59.849 --> 01:17:02.060 a lot of our back country residents, 01:17:02.060 --> 01:17:04.280 just on backup generation. 01:17:04.280 --> 01:17:05.113 You know, 01:17:05.113 --> 01:17:06.010 Caroline had outlined, 01:17:06.010 --> 01:17:09.900 a number of generator programs, 01:17:09.900 --> 01:17:11.300 that we're putting in place. 01:17:13.199 --> 01:17:14.600 But in terms of establishing, 01:17:14.600 --> 01:17:18.400 like really large facilities, 01:17:18.400 --> 01:17:19.883 to kind of store water, 01:17:21.304 --> 01:17:23.430 we have not done that. 01:17:23.430 --> 01:17:24.510 It's a little bit difficult, 01:17:24.510 --> 01:17:26.360 just given the, 01:17:26.360 --> 01:17:29.200 how far apart a lot of these communities are. 01:17:29.200 --> 01:17:30.843 A lot of these residents actually are. 01:17:30.843 --> 01:17:32.680 They are pretty extreme rural areas, 01:17:32.680 --> 01:17:35.846 and then again, really being in the mountains, 01:17:35.846 --> 01:17:37.440 but we'll certainly take that back, 01:17:37.440 --> 01:17:41.613 and see what else we can do for the water usage. 01:17:42.927 --> 01:17:45.953 Thank you. 01:17:45.953 --> 01:17:47.932 Any other questions? 01:17:47.932 --> 01:17:49.323 We still have one member of the public waiting. 01:17:50.170 --> 01:17:51.003 Any questions? 01:17:52.310 --> 01:17:53.660 Okay, so I'm going to turn, 01:17:53.660 --> 01:17:55.903 to the public comment section then. 01:17:56.792 --> 01:17:58.450 And again, 01:17:58.450 --> 01:17:59.330 just to remind, 01:17:59.330 --> 01:18:01.150 if any members of the public, 01:18:01.150 --> 01:18:02.330 do wish to call in, 01:18:02.330 --> 01:18:07.330 please dial (800) 857-1917, 01:18:07.450 --> 01:18:11.730 and enter pass code 9-8-9-9-5-0-1, 01:18:11.730 --> 01:18:13.390 and press *1, 01:18:13.390 --> 01:18:14.260 and be patient, 01:18:14.260 --> 01:18:16.280 for the operator to call on your name. 01:18:16.280 --> 01:18:17.910 Operator, would you please introduce, 01:18:17.910 --> 01:18:19.873 the caller? 01:18:21.398 --> 01:18:23.640 Our first caller is Melissa Kasnitz, 01:18:23.640 --> 01:18:25.123 your line is now open. 01:18:26.154 --> 01:18:27.507 Thank you. 01:18:27.507 --> 01:18:28.363 Can you hear me? 01:18:30.310 --> 01:18:31.370 Yes. 01:18:31.370 --> 01:18:32.203 Can you hear me? 01:18:32.203 --> 01:18:35.100 We can hear you. 01:18:35.100 --> 01:18:35.933 Thank you. 01:18:35.933 --> 01:18:37.190 This is Melissa Kasnitz. 01:18:37.190 --> 01:18:38.130 I'm the Legal Director, 01:18:38.130 --> 01:18:41.240 with the Center for Accessible Technology. 01:18:41.240 --> 01:18:42.750 We've been an active party, 01:18:42.750 --> 01:18:45.940 in all of the Commission's work on de-energization. 01:18:45.940 --> 01:18:48.760 And I appreciate the presentation here today. 01:18:48.760 --> 01:18:50.130 There were a couple of items, 01:18:50.130 --> 01:18:52.076 that I'd like to stress and ask, 01:18:52.076 --> 01:18:55.050 for further consideration of. 01:18:55.050 --> 01:18:56.930 First, is the issue that shutoffs, 01:18:56.930 --> 01:19:00.010 are supposed to support public safety overall. 01:19:00.010 --> 01:19:02.040 And so I'd like to reemphasize, 01:19:02.040 --> 01:19:04.696 that the IOUs, including San Diego, 01:19:04.696 --> 01:19:08.000 need to actually consider and balance the farms, 01:19:08.000 --> 01:19:10.040 from turning the power off. 01:19:10.040 --> 01:19:12.760 Not just the risks of keeping the power on, 01:19:12.760 --> 01:19:16.860 when they decide whether or not to engage in a shutoff. 01:19:16.860 --> 01:19:19.500 And now more than ever with the pandemic, 01:19:19.500 --> 01:19:21.210 the shutoff increases the risks, 01:19:21.210 --> 01:19:22.200 and harms to people, 01:19:22.200 --> 01:19:24.281 who have extended power outages. 01:19:24.281 --> 01:19:27.736 So we need to focus also on mitigation. 01:19:27.736 --> 01:19:29.020 But mostly, 01:19:29.020 --> 01:19:33.523 we need to focus on there being fewer and shorter shutoffs. 01:19:34.441 --> 01:19:35.370 Well, we certainly want, 01:19:35.370 --> 01:19:37.790 any shutoffs to be handled well, 01:19:37.790 --> 01:19:39.210 we don't want all the focus, 01:19:39.210 --> 01:19:41.130 to be on ways that normalize, 01:19:41.130 --> 01:19:43.240 the concept of turning off the power. 01:19:43.240 --> 01:19:45.200 We really want these shutoffs, 01:19:45.200 --> 01:19:47.860 to be a temporary fix, 01:19:47.860 --> 01:19:49.470 that isn't institutionalized, 01:19:49.470 --> 01:19:51.623 by either the utilities or the Commission. 01:19:52.720 --> 01:19:53.570 More specifically, 01:19:53.570 --> 01:19:58.347 for my particular constituency of people with medical needs, 01:19:58.347 --> 01:20:01.280 I very much appreciate President Batjer's question, 01:20:01.280 --> 01:20:05.690 about how these people are being identified, 01:20:05.690 --> 01:20:07.520 but there was nothing in the presentation, 01:20:07.520 --> 01:20:11.016 or a response about identifying customers, 01:20:11.016 --> 01:20:14.530 beyond those enrolled in medical baseline, 01:20:14.530 --> 01:20:16.340 who have medical needs. 01:20:16.340 --> 01:20:17.770 The phase two guidelines, 01:20:17.770 --> 01:20:20.497 had some specific items of data, 01:20:20.497 --> 01:20:23.300 that the utilities have in their database. 01:20:23.300 --> 01:20:26.490 People who have self identified as having a disability, 01:20:26.490 --> 01:20:29.430 people who have requested, 01:20:29.430 --> 01:20:32.150 communications in alternative formats, 01:20:32.150 --> 01:20:35.849 and people who have been identified, 01:20:35.849 --> 01:20:37.800 as being eligible for an in person visit, 01:20:37.800 --> 01:20:40.090 prior to a shutoff for nonpayment, 01:20:40.090 --> 01:20:41.980 as being a medical risk. 01:20:41.980 --> 01:20:43.570 So I'd very much like to hear, 01:20:43.570 --> 01:20:46.573 what San Diego is doing to use those, 01:20:46.573 --> 01:20:50.346 data entries in their system, 01:20:50.346 --> 01:20:53.370 to identify people at risk. 01:20:53.370 --> 01:20:54.530 And my one other question, 01:20:54.530 --> 01:20:56.730 that I'd love to get a response to, 01:20:56.730 --> 01:20:59.425 is dealing with COVID risk, 01:20:59.425 --> 01:21:03.160 and the main focus seems to be, 01:21:03.160 --> 01:21:05.980 in the conversation about the risk to employees. 01:21:05.980 --> 01:21:08.430 But I'd like to ask about communities. 01:21:08.430 --> 01:21:09.770 The only specific offered, 01:21:09.770 --> 01:21:12.375 was drive through CRCs, 01:21:12.375 --> 01:21:13.208 but that of course, 01:21:13.208 --> 01:21:14.660 doesn't provide any assistance, 01:21:14.660 --> 01:21:16.830 for people without their own cars, 01:21:16.830 --> 01:21:17.890 which is a high portion, 01:21:17.890 --> 01:21:20.930 of the most at risk population. 01:21:20.930 --> 01:21:22.640 So these people without their own cars, 01:21:22.640 --> 01:21:24.531 maybe trapped at home without power, 01:21:24.531 --> 01:21:27.650 and I'd like to hear what protections are in place, 01:21:27.650 --> 01:21:29.530 to make sure they have food, 01:21:29.530 --> 01:21:31.220 adequate air conditioning options, 01:21:31.220 --> 01:21:33.020 if the weather is extreme, 01:21:33.020 --> 01:21:34.780 and the other risks that they will face, 01:21:34.780 --> 01:21:37.367 if they can't access the drive through CRC, 01:21:37.367 --> 01:21:38.520 and they're trapped at home, 01:21:38.520 --> 01:21:40.370 for an extended amount of time, 01:21:40.370 --> 01:21:41.650 during the pandemic. 01:21:41.650 --> 01:21:42.483 Thank you. 01:21:44.960 --> 01:21:46.880 Thank you for your question. 01:21:46.880 --> 01:21:47.713 Yeah. 01:21:47.713 --> 01:21:49.090 Would you like to respond Caroline, 01:21:49.090 --> 01:21:49.923 to any of those questions, 01:21:49.923 --> 01:21:51.740 and I'm particularly interested, 01:21:51.740 --> 01:21:53.136 if you can't today, 01:21:53.136 --> 01:21:55.408 but follow up on the, 01:21:55.408 --> 01:21:58.647 cause it was part of my question too, 01:21:58.647 --> 01:21:59.859 the phase two, 01:21:59.859 --> 01:22:02.029 PSPS guidelines, 01:22:02.029 --> 01:22:04.420 and some of the particular information, 01:22:04.420 --> 01:22:07.710 that we are requesting that you all have, 01:22:07.710 --> 01:22:09.496 that Caroline outlined it very well. 01:22:09.496 --> 01:22:11.163 So please, go ahead. 01:22:12.039 --> 01:22:13.440 Thank you for your question Melissa. 01:22:13.440 --> 01:22:14.450 There was a lot in there, 01:22:14.450 --> 01:22:16.330 so I might miss some of them, 01:22:16.330 --> 01:22:17.310 miss some of it, 01:22:17.310 --> 01:22:18.560 but I want to respond to it, 01:22:18.560 --> 01:22:20.057 and I'll let Scott, 01:22:20.057 --> 01:22:21.868 add onto that. 01:22:21.868 --> 01:22:23.810 Let me first tell you, 01:22:23.810 --> 01:22:28.810 that we take the decision to turn off power, 01:22:28.990 --> 01:22:30.490 we take that very seriously, 01:22:30.490 --> 01:22:32.020 and there are a number of factors, 01:22:32.020 --> 01:22:33.780 that go into that decision, 01:22:33.780 --> 01:22:34.890 not just wind speeds, 01:22:34.890 --> 01:22:36.810 but there are there literally, 01:22:36.810 --> 01:22:39.570 there are over a dozen factors that go into that decision. 01:22:39.570 --> 01:22:43.220 So we take that decision very seriously, 01:22:43.220 --> 01:22:45.610 and we try to make sure, 01:22:45.610 --> 01:22:50.090 that we're always balancing the risk of wildfire weather, 01:22:50.090 --> 01:22:51.916 with a risk to our customers. 01:22:51.916 --> 01:22:52.749 I think, 01:22:52.749 --> 01:22:55.290 I hope that you heard from our presentation, 01:22:55.290 --> 01:22:58.478 just that the focus on our customers with generators, 01:22:58.478 --> 01:23:00.530 with open houses, 01:23:00.530 --> 01:23:03.540 and webinars and these drive-through wildfire safety fairs, 01:23:03.540 --> 01:23:05.080 which is just so important, 01:23:05.080 --> 01:23:07.370 to make sure that every customer understands, 01:23:07.370 --> 01:23:10.930 the risks and when extreme wildfire weather, 01:23:10.930 --> 01:23:13.750 is coming and the risk of a PSPS. 01:23:13.750 --> 01:23:16.940 I would tell you that we have really tried, 01:23:16.940 --> 01:23:17.920 to make sure that, 01:23:17.920 --> 01:23:19.648 again, no customer is, 01:23:19.648 --> 01:23:23.630 doesn't know that a PSPS is coming, 01:23:23.630 --> 01:23:25.635 or doesn't know there are extreme wildfires, 01:23:25.635 --> 01:23:27.133 weather it's coming. 01:23:27.133 --> 01:23:28.700 That is exactly why, 01:23:28.700 --> 01:23:31.550 we made sure to have this strategic partnership, 01:23:31.550 --> 01:23:35.192 with 2-1-1 San Diego and 2-1-1 Orange County. 01:23:35.192 --> 01:23:37.610 That is really the importance of that. 01:23:37.610 --> 01:23:39.480 But let me just share an example, 01:23:39.480 --> 01:23:42.020 because I think you mentioned customers, 01:23:42.020 --> 01:23:43.800 without transportation. 01:23:43.800 --> 01:23:44.670 Last year, 01:23:44.670 --> 01:23:46.480 we had one of our PSPS events, 01:23:46.480 --> 01:23:49.016 during cold weather. 01:23:49.016 --> 01:23:51.460 You know, overnight loads, 01:23:51.460 --> 01:23:53.320 in thirties and forties. 01:23:53.320 --> 01:23:55.592 We quickly partnered with, 01:23:55.592 --> 01:23:57.000 Meals on Wheels and the Red Cross, 01:23:57.000 --> 01:23:58.850 to make sure we were getting out. 01:23:58.850 --> 01:24:02.020 Not only, partnering with Meals on Wheels for meals, 01:24:02.020 --> 01:24:05.560 but also on blankets and other needs for customers, 01:24:05.560 --> 01:24:10.560 because again, it was a colder type PSPS. 01:24:10.620 --> 01:24:13.220 So we are working our partnerships, 01:24:13.220 --> 01:24:16.500 to make sure that we can amplify our reach. 01:24:16.500 --> 01:24:17.333 But Scott, 01:24:17.333 --> 01:24:19.160 why don't you talk specifically, 01:24:19.160 --> 01:24:20.851 about the requirements on phase two, 01:24:20.851 --> 01:24:25.708 to answer that question, if you could. 01:24:25.708 --> 01:24:27.617 Great, thank you. 01:24:27.617 --> 01:24:29.780 Well, let me start, 01:24:29.780 --> 01:24:31.600 maybe with a little bit bigger picture, 01:24:31.600 --> 01:24:32.755 because this is, 01:24:32.755 --> 01:24:34.722 this is such an important issue, Melissa, 01:24:34.722 --> 01:24:36.390 thank you for raising it. 01:24:36.390 --> 01:24:37.670 So let me again, 01:24:37.670 --> 01:24:38.740 kind of reiterate, 01:24:38.740 --> 01:24:40.962 kind of structurally and strategically, 01:24:40.962 --> 01:24:42.247 how we're approaching, 01:24:42.247 --> 01:24:44.765 providing more services, 01:24:44.765 --> 01:24:49.080 to our AFN communities broadly. 01:24:49.080 --> 01:24:50.670 I had mentioned briefly, 01:24:50.670 --> 01:24:52.380 I think John did as well, 01:24:52.380 --> 01:24:55.990 you know, we had establish formal agreements, 01:24:55.990 --> 01:24:56.940 not just ad hoc, 01:24:56.940 --> 01:24:58.270 but formal agreements, 01:24:58.270 --> 01:25:02.547 with both 2-1-1 San Diego and 2-1-1 Orange County, 01:25:02.547 --> 01:25:04.403 and they're going to help us, 01:25:05.276 --> 01:25:07.220 and they're going to serve as the resource hub, 01:25:07.220 --> 01:25:09.540 of providing services, 01:25:09.540 --> 01:25:11.420 to a lot of our customers who may need it, 01:25:11.420 --> 01:25:13.020 during a PSPS event. 01:25:13.020 --> 01:25:14.010 For example, 01:25:14.010 --> 01:25:15.502 Melissa, 01:25:15.502 --> 01:25:17.045 to your exact point, 01:25:17.045 --> 01:25:19.330 if somebody doesn't have to have transportation, 01:25:19.330 --> 01:25:21.010 they're going to be able to call 2-1-1, 01:25:21.010 --> 01:25:22.410 and they will get them connected, 01:25:22.410 --> 01:25:24.470 with a transportation provider, 01:25:24.470 --> 01:25:26.050 that can drive into a CRC, 01:25:26.050 --> 01:25:27.459 or drive them, 01:25:27.459 --> 01:25:28.292 to you know, 01:25:28.292 --> 01:25:30.200 to maybe a relative's home. 01:25:30.200 --> 01:25:32.040 Same thing for food security. 01:25:32.040 --> 01:25:34.962 And if we have an extended outage, 01:25:34.962 --> 01:25:37.570 which hopefully it's not, 01:25:37.570 --> 01:25:39.883 because generally ours are about average, 01:25:39.883 --> 01:25:40.716 about 24 hours, 01:25:40.716 --> 01:25:41.580 with that 2-1-1, 01:25:41.580 --> 01:25:43.920 we'll be able to help organize, 01:25:43.920 --> 01:25:45.530 additional welfare checks, 01:25:45.530 --> 01:25:48.903 beyond what we normally do here at SDG&E. 01:25:49.800 --> 01:25:50.930 So we think, 01:25:50.930 --> 01:25:51.840 and then again Melissa, 01:25:51.840 --> 01:25:55.050 we're gonna work with the block AFN community, 01:25:55.050 --> 01:25:57.321 as well as the app, 01:25:57.321 --> 01:25:59.256 to make sure as we, 01:25:59.256 --> 01:26:00.930 kind of go down this pathway, 01:26:00.930 --> 01:26:03.287 with this newer model, 01:26:03.287 --> 01:26:06.180 we think this is a great foundation, 01:26:06.180 --> 01:26:07.430 to serve our AFN communities, 01:26:07.430 --> 01:26:09.510 but we're gonna need to keep learning. 01:26:09.510 --> 01:26:10.953 We're gonna need to keep listening, 01:26:10.953 --> 01:26:13.500 to make sure that we can shape this, 01:26:13.500 --> 01:26:15.103 in a way that meets the needs, 01:26:15.103 --> 01:26:19.370 of a very diverse set of set of customers. 01:26:19.370 --> 01:26:20.203 And as it relates, 01:26:20.203 --> 01:26:22.211 to kind of the phase two, 01:26:22.211 --> 01:26:23.914 that President Batjer, 01:26:23.914 --> 01:26:24.940 one thing, 01:26:24.940 --> 01:26:27.510 I want to make sure that I'm hitting it correctly, 01:26:27.510 --> 01:26:28.343 so if you don't mind, 01:26:28.343 --> 01:26:29.176 I'd like to, 01:26:29.176 --> 01:26:30.390 maybe be able to provide a response, 01:26:30.390 --> 01:26:31.640 on those specific elements. 01:26:31.640 --> 01:26:33.743 They don't have those right in front of me, 01:26:36.748 --> 01:26:39.600 but please understand that our outreach to the AFN, 01:26:39.600 --> 01:26:41.130 our vulnerable populations, 01:26:41.130 --> 01:26:44.600 is going to take a very big step forward for this year, 01:26:44.600 --> 01:26:47.580 because 2-1-1 and it's also helping us, 01:26:47.580 --> 01:26:48.690 through their network, 01:26:48.690 --> 01:26:51.760 of hundreds of community based organizations, 01:26:51.760 --> 01:26:55.010 and in terms of communications and outreach as well. 01:26:55.010 --> 01:26:57.300 So we think that this is going to be a model, 01:26:57.300 --> 01:27:01.853 to be able to last us for a very long time in San Diego. 01:27:04.250 --> 01:27:05.950 Is my line still open? 01:27:07.290 --> 01:27:08.279 Thank you. 01:27:08.279 --> 01:27:09.957 Yeah, go ahead Melissa. 01:27:09.957 --> 01:27:12.750 I wanted to know whether San Diego, 01:27:12.750 --> 01:27:15.020 or what San Diego has done specifically, 01:27:15.020 --> 01:27:18.180 with the information in their own databases, 01:27:18.180 --> 01:27:19.670 to better identify, 01:27:19.670 --> 01:27:22.663 who exactly their AFN customers are. 01:27:23.849 --> 01:27:26.610 I would very much appreciate more information on that. 01:27:26.610 --> 01:27:28.506 We'll definitely provide that too, 01:27:28.506 --> 01:27:30.785 Melissa as well the Commission. 01:27:30.785 --> 01:27:32.944 Thank you very much. 01:27:32.944 --> 01:27:35.527 We appreciate that as well. 01:27:35.527 --> 01:27:38.767 We have a question from Commissioner Rechtschaffen again, 01:27:38.767 --> 01:27:41.270 he has some audio issues, 01:27:41.270 --> 01:27:43.980 so I'm going to take him to the public comments. 01:27:43.980 --> 01:27:46.060 So to ask his question, 01:27:46.060 --> 01:27:49.567 this relates back to slide 13. 01:27:49.567 --> 01:27:52.490 How many medical baseline customers, 01:27:52.490 --> 01:27:55.290 will be receiving the GETI batteries, 01:27:55.290 --> 01:27:57.440 and confirm that all of those affected, 01:27:57.440 --> 01:28:00.043 by the PSPS will receive one? 01:28:02.034 --> 01:28:06.273 The answer is 1,250 medical baseline customers, 01:28:07.119 --> 01:28:08.369 will receive... 01:28:13.034 --> 01:28:14.244 And is that, 01:28:14.244 --> 01:28:16.633 your full population? 01:28:16.633 --> 01:28:18.487 No, that's medical baseline. 01:28:18.487 --> 01:28:22.237 A part of that has been impacted in the past. 01:28:23.154 --> 01:28:24.073 Okay. 01:28:24.073 --> 01:28:27.298 And did you update some of your AFN information, 01:28:27.298 --> 01:28:30.527 on the sense that that will include, 01:28:30.527 --> 01:28:32.551 an effort to make sure that they have, 01:28:32.551 --> 01:28:34.468 GETI batteries as well? 01:28:38.136 --> 01:28:38.969 Yeah. 01:28:42.582 --> 01:28:43.498 We're having some. 01:28:43.498 --> 01:28:45.410 We're having some audio issues, 01:28:45.410 --> 01:28:46.243 I'm sorry. 01:28:50.363 --> 01:28:54.690 John, do you want to take this one? 01:28:54.690 --> 01:28:56.800 Okay, can you hear me? 01:28:56.800 --> 01:28:57.910 I can. Thank you. 01:28:57.910 --> 01:28:59.360 Yes. 01:28:59.360 --> 01:29:00.193 Yeah. 01:29:00.193 --> 01:29:01.440 The program for this year, 01:29:01.440 --> 01:29:02.740 as Caroline mentioned, 01:29:02.740 --> 01:29:04.057 identified all of the customers, 01:29:04.057 --> 01:29:05.560 in our high fire threat districts, 01:29:05.560 --> 01:29:08.088 that experienced the PSPS event in the past. 01:29:08.088 --> 01:29:10.379 And I believe what we are doing to... 01:29:10.379 --> 01:29:12.100 They all gonna get one. 01:29:12.100 --> 01:29:13.330 Well, it's up to them. 01:29:13.330 --> 01:29:14.790 We can't force them to take it, 01:29:14.790 --> 01:29:16.370 but we do give them the opportunity, 01:29:16.370 --> 01:29:17.820 which most take us up on it. 01:29:17.820 --> 01:29:19.860 And then as with any event, 01:29:19.860 --> 01:29:21.730 we're going to continue to look at, 01:29:21.730 --> 01:29:22.872 and learn and expand, 01:29:22.872 --> 01:29:25.160 either the programs themselves, 01:29:25.160 --> 01:29:27.338 or the populations that we look at. 01:29:27.338 --> 01:29:28.990 So I believe the question was, 01:29:28.990 --> 01:29:30.420 are we looking at other groups, 01:29:30.420 --> 01:29:32.400 outside of just medical baseline? 01:29:32.400 --> 01:29:33.600 And as I just mentioned, 01:29:33.600 --> 01:29:36.360 we're going to continue to look at every event, 01:29:36.360 --> 01:29:37.960 and see what we can do, 01:29:37.960 --> 01:29:40.160 to better serve our customers going forward. 01:29:45.000 --> 01:29:46.227 Okay. Thank you. 01:29:48.350 --> 01:29:50.930 I think we have one more caller, 01:29:50.930 --> 01:29:51.850 who is in the queue. 01:29:51.850 --> 01:29:54.970 So we'll go back to the public comments please. 01:29:54.970 --> 01:29:55.803 Operator. 01:29:55.803 --> 01:29:59.450 The next caller is Joseph Mitchell, 01:29:59.450 --> 01:30:00.903 your line is now open. 01:30:03.063 --> 01:30:04.353 Hello, 01:30:04.353 --> 01:30:05.186 this is Joseph Mitchell, 01:30:05.186 --> 01:30:06.830 with the Mussey Grade Road Alliance, 01:30:06.830 --> 01:30:11.310 and we're interveners at the CPUC, 01:30:11.310 --> 01:30:15.391 and have been engaged in power shut off proceedings, 01:30:15.391 --> 01:30:17.653 since 2008. 01:30:18.534 --> 01:30:20.130 I have a question. 01:30:20.130 --> 01:30:21.368 During power shut off, 01:30:21.368 --> 01:30:25.250 customers have reduced the ability to learn about, 01:30:25.250 --> 01:30:28.150 and report emergency information, 01:30:28.150 --> 01:30:30.290 and to conduct evacuations, 01:30:30.290 --> 01:30:31.880 especially with forecasts, 01:30:31.880 --> 01:30:33.800 of above average potential, 01:30:33.800 --> 01:30:35.890 for extreme fire weather. 01:30:35.890 --> 01:30:38.407 There may be ignitions of severe fire, 01:30:38.407 --> 01:30:41.900 from non utility sources. 01:30:41.900 --> 01:30:44.200 Are there any plans to notify customers, 01:30:44.200 --> 01:30:46.360 or re-energize equipment, 01:30:46.360 --> 01:30:48.534 if customers in power shut off areas, 01:30:48.534 --> 01:30:50.913 are threatened by wildfire. 01:30:54.650 --> 01:30:56.250 Thank you for your question Joseph, 01:30:56.250 --> 01:30:58.550 I'll take it and John you can add in here. 01:30:58.550 --> 01:31:00.330 So what I would tell you is that, 01:31:00.330 --> 01:31:03.120 we work very closely with law enforcement, 01:31:03.120 --> 01:31:04.540 and the fire agencies, 01:31:04.540 --> 01:31:07.580 and have evacuation route map book, 01:31:07.580 --> 01:31:10.510 prepared in the event there is a wildfire, 01:31:10.510 --> 01:31:12.440 and we do have to evacuate. 01:31:12.440 --> 01:31:14.240 In terms of, 01:31:14.240 --> 01:31:18.280 is there any mechanisms to turn back on the power, 01:31:18.280 --> 01:31:21.970 for any specific emergency? 01:31:21.970 --> 01:31:24.410 We take all of that on a case by case basis, 01:31:24.410 --> 01:31:25.560 but I can tell you, 01:31:25.560 --> 01:31:27.350 when we are activated, 01:31:27.350 --> 01:31:28.183 again, 01:31:28.183 --> 01:31:29.660 pre-prepared 10 days in advance, 01:31:29.660 --> 01:31:33.420 all the way through every customer be restored. 01:31:33.420 --> 01:31:34.420 We, you know, 01:31:34.420 --> 01:31:38.920 we have these direct conversations with law enforcement, 01:31:38.920 --> 01:31:40.567 and with our fire agencies, 01:31:40.567 --> 01:31:42.970 and we take all of that on a case by case basis. 01:31:42.970 --> 01:31:44.783 John would you like too add on in here? 01:31:46.480 --> 01:31:48.400 No, you did a good job answering Caroline. 01:31:48.400 --> 01:31:49.443 I mean, 01:31:49.443 --> 01:31:50.276 there's a lot of communication, 01:31:50.276 --> 01:31:51.109 that goes on throughout the year, 01:31:51.109 --> 01:31:51.990 to make sure that we're prepared, 01:31:51.990 --> 01:31:53.210 going into these events, 01:31:53.210 --> 01:31:54.288 for coordination, 01:31:54.288 --> 01:31:55.760 for things like these. 01:31:55.760 --> 01:31:57.730 And I would just say, in addition, 01:31:57.730 --> 01:32:00.320 we're looking at all sides of communication channels. 01:32:00.320 --> 01:32:01.700 So in the event that, 01:32:01.700 --> 01:32:04.470 they don't have their internet or phone service, 01:32:04.470 --> 01:32:06.690 we also have radio spots, 01:32:06.690 --> 01:32:11.540 and TV ads and road signage along the roads, 01:32:11.540 --> 01:32:13.250 to help communicate where to, 01:32:13.250 --> 01:32:15.143 and where to go and get information. 01:32:18.454 --> 01:32:19.539 Thank you. 01:32:19.539 --> 01:32:20.539 Thank you. 01:32:23.680 --> 01:32:24.776 I believe that, 01:32:24.776 --> 01:32:26.350 we have another caller on the line operator. 01:32:26.350 --> 01:32:28.823 Could you please invite them to speak? 01:32:30.490 --> 01:32:32.663 I'm showing no further callers. 01:32:34.810 --> 01:32:35.643 Okay. 01:32:37.390 --> 01:32:38.260 Just a reminder. 01:32:38.260 --> 01:32:40.520 If you do wish to call in, 01:32:40.520 --> 01:32:44.140 please call (800) 857-1917, 01:32:44.140 --> 01:32:48.950 and enter passcode 9-8-9-9-5-0-1, 01:32:48.950 --> 01:32:50.334 and press *1. 01:32:50.334 --> 01:32:52.281 We'll just wait one minute. 01:32:52.281 --> 01:32:54.410 We are way over the time. 01:32:54.410 --> 01:32:56.010 So I'm just wanting to make sure, 01:32:56.010 --> 01:32:57.790 there may have been some people from the public, 01:32:57.790 --> 01:32:59.336 who wish to speak, 01:32:59.336 --> 01:33:02.470 and had to get off the line, 01:33:02.470 --> 01:33:04.739 since we were scheduled at 11. 01:33:04.739 --> 01:33:06.477 So we'll just wait one more minute, Caroline, 01:33:06.477 --> 01:33:08.278 if that's okay with you, 01:33:08.278 --> 01:33:10.143 and for a comment from the public. 01:33:17.470 --> 01:33:18.493 Okay, operator, 01:33:19.490 --> 01:33:20.613 could you check the lines again, please? 01:33:21.820 --> 01:33:24.020 I'm showing no further callers. 01:33:24.910 --> 01:33:25.743 Okay. 01:33:25.743 --> 01:33:27.020 Thank you very much operator. 01:33:27.020 --> 01:33:29.647 With no more callers on the line, 01:33:29.647 --> 01:33:32.900 the public comment period is now closed. 01:33:32.900 --> 01:33:34.200 And I want to thank you all, 01:33:34.200 --> 01:33:35.200 for joining us today, 01:33:35.200 --> 01:33:38.691 for a very informative presentation, 01:33:38.691 --> 01:33:40.223 and discussion. 01:33:41.199 --> 01:33:44.137 I would thank you all. 01:33:44.137 --> 01:33:46.040 And I'd like to invite everyone, 01:33:46.040 --> 01:33:48.760 to join us tomorrow at 1:30, 01:33:48.760 --> 01:33:50.890 for the Edison public briefing, 01:33:50.890 --> 01:33:53.100 and Thursday at 10:00 AM 01:33:53.100 --> 01:33:55.090 for the PG&E public briefing. 01:33:55.090 --> 01:33:57.460 I wanna thank Caroline, 01:33:57.460 --> 01:33:59.680 you and your staff today. 01:33:59.680 --> 01:34:00.890 For the time, I'm sorry, 01:34:00.890 --> 01:34:02.526 we had some technical difficulties. 01:34:02.526 --> 01:34:04.400 I apologize for that, 01:34:04.400 --> 01:34:07.242 but you were very adept at dealing with them. 01:34:07.242 --> 01:34:08.300 I thank you, 01:34:08.300 --> 01:34:10.820 and I appreciate the follow up information, 01:34:10.820 --> 01:34:12.815 that you'll be sending us as well. 01:34:12.815 --> 01:34:14.511 Thank you, Caroline. 01:34:14.511 --> 01:34:16.095 Thank you. 01:34:16.095 --> 01:34:16.950 Thank you Commissioners. 01:34:16.950 --> 01:34:17.783 Thank you, CAL Fire. 01:34:17.783 --> 01:34:19.634 And thank you Cal OES. 01:34:19.634 --> 01:34:20.544 Bye. 01:34:20.544 --> 01:34:21.602 Bye bye. 01:34:21.602 --> 01:34:22.435 Bye everyone. 01:34:22.435 --> 01:34:23.763 Thank you all for participating.