WEBVTT 00:00:00.080 --> 00:00:02.230 Early, thank you for your patience. 00:00:05.312 --> 00:00:07.660 Thank you for joining us today for a public briefing 00:00:07.660 --> 00:00:11.090 from the Pacific Gas Electric Company on its readiness 00:00:11.090 --> 00:00:15.200 for Public Safety Power Shutoff events this wildfire season. 00:00:15.200 --> 00:00:18.590 Today's briefing from PG&E is the last in a series 00:00:18.590 --> 00:00:21.700 of three public briefings we have held this week. 00:00:21.700 --> 00:00:24.500 Having heard from San Diego Gas and Electric company 00:00:24.500 --> 00:00:27.910 and Southern California Edison company earlier this week. 00:00:27.910 --> 00:00:31.960 I am honored to have joining me today on the virtual dais, 00:00:31.960 --> 00:00:34.340 representatives from the California Governor's Office 00:00:34.340 --> 00:00:38.220 of Emergency Services, Director Ghilarducci 00:00:38.220 --> 00:00:40.450 and the California Department of Forestry 00:00:41.402 --> 00:00:44.230 and Fire Protection, Chief Porter. 00:00:44.230 --> 00:00:45.857 As well as my fellow Commissioners, 00:00:45.857 --> 00:00:49.200 Commissioner Rechtschaffen, Commissioner Guzman Aceves 00:00:49.200 --> 00:00:52.220 and Commissioner Shiroma, welcome all. 00:00:52.220 --> 00:00:55.390 In terms of the format for today's briefing, 00:00:55.390 --> 00:00:57.650 following opening remarks on the dais, 00:00:57.650 --> 00:00:59.840 PG&E's Interim President, Michael Lewis, 00:00:59.840 --> 00:01:03.140 will provide an overview of PG&E's state of preparedness 00:01:03.140 --> 00:01:06.440 for PSPS events this wildfire seasons. 00:01:06.440 --> 00:01:10.570 We will then move onto discussions and questions and answers 00:01:10.570 --> 00:01:13.450 with Commissioners and panelists on the dais 00:01:13.450 --> 00:01:15.730 followed by public comment. 00:01:15.730 --> 00:01:19.013 We are scheduled to conclude right around 12 noon. 00:01:20.008 --> 00:01:22.500 For the public comment portion today, 00:01:22.500 --> 00:01:24.893 which will begin around 11:20, 00:01:25.910 --> 00:01:27.820 if you wish to make a public comment, 00:01:27.820 --> 00:01:32.730 please dial into 800-857-197, 00:01:32.730 --> 00:01:37.730 enter passcode 9899501 and press *1. 00:01:40.520 --> 00:01:42.700 You will be placed into a queue and the operator 00:01:42.700 --> 00:01:44.830 will take your name and organization. 00:01:44.830 --> 00:01:46.870 There may be a delay from the time you press *1 00:01:46.870 --> 00:01:50.910 to the time the operator asks for your information. 00:01:50.910 --> 00:01:53.900 So please, be patient and stay on the line. 00:01:53.900 --> 00:01:56.450 You will be called upon to speak when we get 00:01:56.450 --> 00:01:59.400 to the public comment period in today's agenda. 00:01:59.400 --> 00:02:04.210 And we will provide three minutes for each speaker. 00:02:04.210 --> 00:02:06.100 I will keep my opening remarks brief 00:02:06.100 --> 00:02:08.450 so that the majority of our time today can be used 00:02:08.450 --> 00:02:12.570 to ensure the public is able to hear from PG&E 00:02:12.570 --> 00:02:13.930 on their state of preparedness. 00:02:13.930 --> 00:02:17.110 But since I'm sure a number of people listening today 00:02:17.110 --> 00:02:18.142 were not able to join us 00:02:18.142 --> 00:02:20.710 for the briefings earlier this week, 00:02:20.710 --> 00:02:25.090 I hope you will indulge me as I cover a few topics 00:02:25.090 --> 00:02:28.200 of importance I covered in the other briefing. 00:02:28.200 --> 00:02:31.050 With climate change driven weather events, 00:02:31.050 --> 00:02:34.900 our wildfire seasons are starting earlier and ending later 00:02:34.900 --> 00:02:37.130 and they are persistently more severe. 00:02:37.130 --> 00:02:39.360 Cal Fire shared with us on Tuesday 00:02:39.360 --> 00:02:42.850 that there have already been over 6,000 wildfires 00:02:42.850 --> 00:02:45.870 in California this year and it's only August. 00:02:45.870 --> 00:02:48.190 After a dry winter and warm spring, 00:02:48.190 --> 00:02:50.030 we are likely in store for a long 00:02:50.030 --> 00:02:52.570 and difficult wildfire season. 00:02:52.570 --> 00:02:55.180 These weather events when combined with negligent 00:02:55.180 --> 00:02:58.440 maintenance of a utilities electrical system 00:02:58.440 --> 00:03:00.850 can lead to disaster. 00:03:00.850 --> 00:03:04.470 While the legislature and the CPUC are driving the utilities 00:03:04.470 --> 00:03:06.957 to significantly plan and execute approaches 00:03:06.957 --> 00:03:10.580 to reduce the risk of utility caused wildfires 00:03:10.580 --> 00:03:12.070 through better planning, 00:03:12.070 --> 00:03:15.080 grid hardening, education management, 00:03:15.080 --> 00:03:17.940 one of the tools that is available to the utilities 00:03:17.940 --> 00:03:19.863 is to shutoff power to the customers. 00:03:20.850 --> 00:03:24.930 While shutoff are one tool available to the utilities 00:03:24.930 --> 00:03:26.810 to protect public safety, 00:03:26.810 --> 00:03:29.780 they are a measure of last resort 00:03:29.780 --> 00:03:33.650 and I cannot emphasize enough it is absolutely imperative 00:03:33.650 --> 00:03:36.690 that these shutoff events if and when 00:03:36.690 --> 00:03:39.270 are executed safely and thoughtfully. 00:03:39.270 --> 00:03:43.040 The importance of doing this is particularly critical 00:03:43.040 --> 00:03:45.770 this wildfire season as we are also dealing 00:03:45.770 --> 00:03:49.730 with COVID-19 pandemic which will complicate 00:03:49.730 --> 00:03:54.720 and exacerbate the PSPS planning and execution challenges. 00:03:54.720 --> 00:03:58.180 And which make the stakes of ensuring PSPS 00:03:58.180 --> 00:04:00.320 is truly used only as a measure 00:04:00.320 --> 00:04:03.113 of last resort that much higher. 00:04:03.990 --> 00:04:06.920 The consequences of being without power. 00:04:06.920 --> 00:04:09.930 The families who are working and learning from home 00:04:09.930 --> 00:04:12.690 to the state's most vulnerable people 00:04:12.690 --> 00:04:14.560 to the critical facilities supporting 00:04:14.560 --> 00:04:17.350 our state's COVID-19 response, 00:04:17.350 --> 00:04:20.810 the consequences are not merely questions of inconvenience. 00:04:20.810 --> 00:04:24.320 They are questions of can I pay my rent this month? 00:04:24.320 --> 00:04:26.200 Can I feed my family this month? 00:04:26.200 --> 00:04:28.943 Can I power my medical equipment I need to live? 00:04:30.360 --> 00:04:32.120 The impacts on people's lives of having 00:04:32.120 --> 00:04:35.300 their power shutoff cannot be overstated. 00:04:35.300 --> 00:04:38.500 PG&E and the other utilities have the obligation 00:04:38.500 --> 00:04:40.770 to manage their grids responsibly 00:04:40.770 --> 00:04:42.810 and they have the obligation to keep the safety 00:04:42.810 --> 00:04:46.920 and wellbeing of their customers as their highest priority, 00:04:46.920 --> 00:04:49.330 which is what this Commission expects of them, 00:04:49.330 --> 00:04:53.130 with each decision they make in wildfire season. 00:04:53.130 --> 00:04:56.110 The decisions PG&E made last fire season 00:04:56.110 --> 00:05:01.110 to call PSPS events left 2,000,000 people without power. 00:05:01.960 --> 00:05:04.160 Leaving that many people without power, 00:05:04.160 --> 00:05:06.290 without giving them the information they need 00:05:06.290 --> 00:05:09.410 has consequences for public safety. 00:05:09.410 --> 00:05:11.410 So, while we can drive the point 00:05:11.410 --> 00:05:14.570 that PSPS is absolutely a measure of last resort 00:05:14.570 --> 00:05:16.310 and is not a sustainable approach 00:05:16.310 --> 00:05:18.500 to reducing wildfire risk, 00:05:18.500 --> 00:05:21.628 we must also ensure the if and when 00:05:21.628 --> 00:05:24.320 they do decide to shutoff the power, 00:05:24.320 --> 00:05:27.674 they're prepared to execute and communicate 00:05:27.674 --> 00:05:32.620 to shutoff in a way that significantly minimizes the scope 00:05:32.620 --> 00:05:34.750 and the duration of the events. 00:05:34.750 --> 00:05:37.460 They must have planned and prepared so that people 00:05:37.460 --> 00:05:40.530 are without power for the shortest amount of time possible, 00:05:40.530 --> 00:05:43.570 are provided with enough notice and details 00:05:43.570 --> 00:05:48.570 to make arrangements to ensure their families are safe 00:05:48.770 --> 00:05:50.100 and that they are prepared to weather 00:05:50.100 --> 00:05:52.040 the duration of the shutoff. 00:05:52.040 --> 00:05:55.648 This is a minimum, this is what we saw PG&G 00:05:55.648 --> 00:05:59.436 unable to adequately execute on last year. 00:05:59.436 --> 00:06:02.010 This is what their customers deserve, 00:06:02.010 --> 00:06:04.853 this is why we are holding these briefings this week. 00:06:05.940 --> 00:06:08.590 PG&E's haphazardly implemented PSPS events 00:06:08.590 --> 00:06:11.220 of last fall cannot be repeated. 00:06:11.220 --> 00:06:14.110 It has been one of my and my fellow Commissioners 00:06:14.110 --> 00:06:16.570 highest priorities coming out of those events 00:06:16.570 --> 00:06:20.390 to ensure that CPUC takes every possible step 00:06:20.390 --> 00:06:22.770 to drive all the utilities to do better, 00:06:22.770 --> 00:06:25.917 to ensure that the power shutoff that is called this year 00:06:25.917 --> 00:06:29.380 is initiated and executed in a way that considers 00:06:29.380 --> 00:06:32.830 the best interests of all those impacted. 00:06:32.830 --> 00:06:37.450 CPUC's staff at our sister agencies at Cal OES 00:06:37.450 --> 00:06:40.893 and Cal Fire has spent countless hours meeting with PG&E 00:06:40.893 --> 00:06:43.755 and other utilities at overseeing their efforts 00:06:43.755 --> 00:06:48.629 to reduce the use, scope and impact of PSPS events. 00:06:48.629 --> 00:06:50.848 The utilities have made progress. 00:06:50.848 --> 00:06:53.380 I want to acknowledge and share my appreciation 00:06:53.380 --> 00:06:56.580 for the efforts that have mobilized so many frontline 00:06:56.580 --> 00:06:58.400 workers across the utilities 00:06:58.400 --> 00:07:00.470 to implement the improvements needed 00:07:00.470 --> 00:07:03.310 following the learnings from last year's event. 00:07:03.310 --> 00:07:08.310 However, it all comes down to how you execute. 00:07:08.410 --> 00:07:12.030 Of my concerns regarding utility preparedness, 00:07:12.030 --> 00:07:14.060 this is my greatest concern. 00:07:14.060 --> 00:07:17.510 And today I expect to hear specifics on PG&E, 00:07:17.510 --> 00:07:20.510 on how they will pull all the elements together 00:07:20.510 --> 00:07:23.760 to execute the PSPS events effectively. 00:07:23.760 --> 00:07:25.900 As I said last year, you will be judged 00:07:25.900 --> 00:07:28.233 by outcome and not by plans. 00:07:29.390 --> 00:07:32.930 The safety and wellbeing of Californian's depend on this. 00:07:32.930 --> 00:07:34.603 We are in August with the pandemic 00:07:34.603 --> 00:07:36.883 that is not going away anytime soon. 00:07:37.985 --> 00:07:41.640 SCE has already called a PSPS event. 00:07:41.640 --> 00:07:45.180 Weather events are only going to become more severe. 00:07:45.180 --> 00:07:50.180 We need to understand today from PG&E, are you ready? 00:07:50.399 --> 00:07:53.750 With that, I will say that I'm very much looking forward 00:07:53.750 --> 00:07:55.683 to hearing from PG&E today. 00:07:55.683 --> 00:07:58.580 I will now turn to the representatives from Cal OES 00:07:58.580 --> 00:08:00.897 and Cal Fire for any opening remarks 00:08:00.897 --> 00:08:02.630 you would like to make. 00:08:02.630 --> 00:08:04.203 Director Ghilarducci. 00:08:05.770 --> 00:08:07.327 So, thank you President Batjer 00:08:07.327 --> 00:08:09.463 and I'm happy to be with you today. 00:08:10.520 --> 00:08:13.630 First of all, I just wanna start off by saying 00:08:14.560 --> 00:08:17.820 it's been quite a year, not withstanding the massive 00:08:17.820 --> 00:08:20.920 commitment and the response to COVID 00:08:20.920 --> 00:08:23.690 and the impacts on the state of California. 00:08:23.690 --> 00:08:25.870 The California Office of Emergency Services 00:08:25.870 --> 00:08:29.580 working with our partners at CPUC and Cal Fire 00:08:30.440 --> 00:08:33.170 continue to lead a bi-monthly operation 00:08:33.170 --> 00:08:37.820 planning group meetings with the investment on utilities, 00:08:37.820 --> 00:08:42.265 which included the opportunity for our IOUs to highlight 00:08:42.265 --> 00:08:47.265 their progress in addressing and mitigating fire risk 00:08:47.910 --> 00:08:52.910 by reducing the scope and reducing the timing 00:08:53.030 --> 00:08:56.300 of potential PSPS events in 2020. 00:08:58.230 --> 00:09:01.490 As well as their efforts around the development 00:09:01.490 --> 00:09:05.630 of incident command system training, 00:09:05.630 --> 00:09:09.630 the integration of resources, better terminology 00:09:09.630 --> 00:09:13.140 to better align with the public safety community 00:09:13.140 --> 00:09:15.380 within the state and making sure 00:09:15.380 --> 00:09:17.530 they had a trained workforce. 00:09:17.530 --> 00:09:20.530 We have continued at the Office of Emergency Services 00:09:20.530 --> 00:09:24.620 to support the IOUs with training support 00:09:24.620 --> 00:09:27.150 for their emergency management workforce in the area 00:09:27.150 --> 00:09:30.080 of the standardized emergency management system, 00:09:30.080 --> 00:09:34.270 which included a number of things like exercises 00:09:34.270 --> 00:09:39.270 and standardized training modules. 00:09:40.980 --> 00:09:44.870 The Office of Emergency Services is now really, 00:09:44.870 --> 00:09:49.870 I would characterize as cautiously optimistic 00:09:50.260 --> 00:09:54.760 that the IOUs have made good progress in meeting 00:09:54.760 --> 00:09:58.015 and working towards the metrics that they have set 00:09:58.015 --> 00:10:03.015 in the wildfire mitigation plans for hardening systems 00:10:03.440 --> 00:10:06.235 or increasing the situational awareness tools 00:10:06.235 --> 00:10:09.040 to be able to get a good assessment 00:10:10.380 --> 00:10:12.850 for vegetation clearance and management 00:10:12.850 --> 00:10:17.450 and for bringing new tools associated with sectionalization 00:10:17.450 --> 00:10:21.753 and generation online to reduce the number of customers 00:10:21.753 --> 00:10:24.370 that would be impacted. 00:10:24.370 --> 00:10:27.380 We believe that the IOUs have made progress. 00:10:27.380 --> 00:10:30.450 But of course, as Secretary Batjer mentioned, 00:10:30.450 --> 00:10:32.930 we agree, executing and the management 00:10:32.930 --> 00:10:37.930 of a PSPS event we'll be telling. 00:10:38.010 --> 00:10:42.190 And we are hopeful that we will see smaller, 00:10:42.190 --> 00:10:46.260 more focused PSPS events in 2020 00:10:46.260 --> 00:10:49.751 that do not cause the same longterm, 00:10:49.751 --> 00:10:54.111 really significant impact on all Californians 00:10:54.111 --> 00:10:56.860 that we saw in 2019. 00:10:56.860 --> 00:10:59.860 So, happy to be here today and we'll be following up 00:10:59.860 --> 00:11:01.410 with some additional questions. 00:11:02.500 --> 00:11:05.200 Thank you so much, Director Ghilarducci. 00:11:05.200 --> 00:11:07.385 Chief Porter, do you have any remarks you'd like to start 00:11:07.385 --> 00:11:09.135 off the morning with? 00:11:10.380 --> 00:11:11.930 Thank you, President Batjer, 00:11:11.930 --> 00:11:16.180 and thank you for holding these briefings. 00:11:16.180 --> 00:11:20.630 In the order of keeping a consistent program, 00:11:20.630 --> 00:11:24.360 I am going to pass this to Chief Berlant 00:11:24.360 --> 00:11:26.520 for our opening comments. 00:11:26.520 --> 00:11:27.730 Thank you, Chief Porter. 00:11:27.730 --> 00:11:30.200 Good morning, President Batjer, Commissioners. 00:11:30.200 --> 00:11:31.180 Again, Daniel Berlant, 00:11:31.180 --> 00:11:33.050 Assistant Deputy Director with Cal Fire. 00:11:33.050 --> 00:11:35.920 We have been continuing to work very closely 00:11:35.920 --> 00:11:37.722 with the Public Utilities Commission 00:11:37.722 --> 00:11:40.300 and each of the utilities in the development 00:11:40.300 --> 00:11:42.820 of the wildfire mitigation plans. 00:11:42.820 --> 00:11:44.590 Obviously our efforts are aimed 00:11:44.590 --> 00:11:47.320 at reducing utility sparked wildfires 00:11:47.320 --> 00:11:52.320 and mitigating the damage and destruction that they caused. 00:11:52.430 --> 00:11:54.110 President Batjer, as you have mentioned, 00:11:54.110 --> 00:11:57.570 it has already been a busy year for us and the outlook 00:11:57.570 --> 00:11:59.360 for the rest of the year continues 00:11:59.360 --> 00:12:01.710 to show heightened fire risk, 00:12:01.710 --> 00:12:04.230 above normal fire potential for much 00:12:04.230 --> 00:12:06.510 of Southern California as well 00:12:06.510 --> 00:12:08.470 as parts of Northern California. 00:12:08.470 --> 00:12:10.140 Dry conditions, wind events. 00:12:10.140 --> 00:12:11.353 These are all things that we 00:12:11.353 --> 00:12:14.530 as the fire service are preparing for. 00:12:14.530 --> 00:12:17.910 But really our focus continues to be 00:12:17.910 --> 00:12:20.820 the vegetation management efforts of utilities, 00:12:20.820 --> 00:12:23.180 including PG&E becoming, 00:12:23.180 --> 00:12:24.840 ensuring that they are in compliance 00:12:24.840 --> 00:12:29.440 with those requirements because if compliance is met, 00:12:29.440 --> 00:12:30.410 then the need for these type 00:12:30.410 --> 00:12:34.240 of PSPS events is significantly reduced if not eliminated. 00:12:34.240 --> 00:12:36.030 So again, a pleasure to be here, 00:12:36.030 --> 00:12:37.830 looking forward to the presentation. 00:12:39.340 --> 00:12:41.300 Thank you so much chief, appreciate that. 00:12:41.300 --> 00:12:43.630 Now I'll turn to my fellow Commissioners. 00:12:43.630 --> 00:12:44.910 Commissioner Rechtschaffen, 00:12:44.910 --> 00:12:47.850 do you have any opening remarks you'd like to make? 00:12:47.850 --> 00:12:49.783 No, thank you President Batjer. 00:12:49.783 --> 00:12:51.110 Okay, thank you. 00:12:51.110 --> 00:12:52.813 Commissioner Guzman Aceves? 00:12:53.850 --> 00:12:54.683 No thank you. 00:12:55.700 --> 00:12:56.700 Thank you. 00:12:56.700 --> 00:12:59.389 Commissioner Shiroma? 00:12:59.389 --> 00:13:02.833 Yes, thank you President Batjer. 00:13:02.833 --> 00:13:05.913 I want to express my thank you to you for providing 00:13:05.913 --> 00:13:08.450 this opportunity for us and for the public 00:13:08.450 --> 00:13:13.130 to hear Pacific Gas and Electric on the preparedness 00:13:13.130 --> 00:13:16.343 for the long, dry season and to hear our questions. 00:13:17.270 --> 00:13:20.672 Since our experience, as you indicated of last year 00:13:20.672 --> 00:13:23.706 of massive Public Safety Power Shutoff 00:13:23.706 --> 00:13:27.151 in the Pacific Gas Electric territory. 00:13:27.151 --> 00:13:28.830 The Commission had analyzed 00:13:28.830 --> 00:13:31.070 and adopted additional protocols 00:13:31.070 --> 00:13:36.070 and metrics towards designating PSPS as a last resort. 00:13:37.510 --> 00:13:40.694 And certainly when used they can be 00:13:40.694 --> 00:13:44.690 an essential wildfire prevention tool. 00:13:44.690 --> 00:13:47.140 But we recognize that they must be implemented 00:13:47.140 --> 00:13:50.890 under the requirements of the Commission to make sure 00:13:50.890 --> 00:13:53.350 that our most vulnerable and low income customers 00:13:53.350 --> 00:13:55.760 remain safe and healthy. 00:13:55.760 --> 00:13:57.954 I look forward to today's presentation 00:13:57.954 --> 00:14:00.970 from the Interim President Michael Lewis and his team, 00:14:00.970 --> 00:14:03.950 learning more about how they have learned from last year's 00:14:03.950 --> 00:14:07.900 experience and how they are pivoting to provide safe 00:14:07.900 --> 00:14:12.050 and reliable service amid the COVID-19 pandemic. 00:14:12.050 --> 00:14:14.793 I also want to thank all of our safety staff 00:14:14.793 --> 00:14:18.510 for the organization of these briefings, 00:14:18.510 --> 00:14:20.160 in particular, Rachel Peterson, 00:14:20.160 --> 00:14:23.640 Lee Palmer, Ian Bout and Carolyn Thomas Jacobs. 00:14:23.640 --> 00:14:26.720 I also want to express my thanks to all 00:14:26.720 --> 00:14:28.300 of the emergency services staff 00:14:28.300 --> 00:14:33.300 who now have a 365 day a year job here in California, 00:14:35.190 --> 00:14:39.103 all firefighters that are fighting fires as we speak. 00:14:40.530 --> 00:14:42.130 What a dangerous job. 00:14:42.130 --> 00:14:43.820 Also all the line crews, 00:14:43.820 --> 00:14:46.060 all the vegetation management workers 00:14:46.060 --> 00:14:48.860 who are working every day to provide 00:14:48.860 --> 00:14:51.200 for a safe utility service. 00:14:51.200 --> 00:14:53.590 Thank you, President Batjer. 00:14:53.590 --> 00:14:54.610 Thank you, Commissioner Shiroma 00:14:54.610 --> 00:14:57.570 and thank you for recognizing our staff 00:14:57.570 --> 00:15:00.870 and the staff of Cal fire and the firefighters 00:15:00.870 --> 00:15:03.840 as well as those hard working staff at the OES. 00:15:03.840 --> 00:15:05.730 I appreciate that very much. 00:15:05.730 --> 00:15:08.300 So, now we will turn to Michael Lewis, 00:15:08.300 --> 00:15:11.390 the Interim President of PG&E for your presentation. 00:15:11.390 --> 00:15:12.223 Mr. Lewis? 00:15:13.370 --> 00:15:16.630 Thank you and good morning, President Batjer, 00:15:16.630 --> 00:15:19.830 Commissioners, Director Ghilarducci, 00:15:19.830 --> 00:15:23.060 Chief Porter, Chief Berlant. 00:15:23.060 --> 00:15:26.210 My name is Michael Lewis and I am the Interim President 00:15:26.210 --> 00:15:28.859 of Pacific Gas and Electric Company. 00:15:28.859 --> 00:15:31.280 I would just say that your opening comments 00:15:31.280 --> 00:15:36.213 are weighed heavy on my mind and my heart. 00:15:38.320 --> 00:15:41.980 I take full accountability on what's happened in the past 00:15:41.980 --> 00:15:43.790 and I will take full accountability 00:15:43.790 --> 00:15:46.030 for what's gonna happen in the future. 00:15:46.030 --> 00:15:48.573 It's our intent to not only meet your expectations 00:15:48.573 --> 00:15:51.430 but to exceed them this year. 00:15:51.430 --> 00:15:55.140 We've heard the message and for the next 10 minutes 00:15:55.140 --> 00:15:57.310 my desire is for you to see that we have not only 00:15:57.310 --> 00:15:58.960 just heard your expectations, 00:15:58.960 --> 00:16:00.937 we have acted upon them in a way 00:16:00.937 --> 00:16:03.820 with a sense of urgency, importance 00:16:03.820 --> 00:16:08.780 and it's been our highest calling over the last year. 00:16:08.780 --> 00:16:11.350 We appreciate the opportunity to share an update 00:16:11.350 --> 00:16:14.270 on our comprehensive actions to reduce the impacts 00:16:14.270 --> 00:16:16.720 of public safety power shutoff effects this year. 00:16:17.650 --> 00:16:22.160 First, I wanna say thank you to the state first responders, 00:16:22.160 --> 00:16:25.610 local agencies and our customers as we work to meet 00:16:25.610 --> 00:16:28.103 the challenges of COVID-19 together. 00:16:29.800 --> 00:16:32.250 Our most important responsibility in everything we do 00:16:32.250 --> 00:16:35.383 is work force, customer and community safety. 00:16:35.383 --> 00:16:39.210 We understand the importance of keeping electricity on, 00:16:39.210 --> 00:16:41.630 especially when so many people are working 00:16:41.630 --> 00:16:43.389 and going to school at home. 00:16:43.389 --> 00:16:46.253 We don't take the decision lightly to shutoff power. 00:16:47.960 --> 00:16:51.135 Other safety power shutoffs or PSPS, 00:16:51.135 --> 00:16:53.200 they are our last resort measures 00:16:53.200 --> 00:16:55.280 to help prevent major wildfires. 00:16:55.280 --> 00:16:59.550 And today I would share the steps we are taking to make PSPS 00:16:59.550 --> 00:17:03.333 a bit smaller, shorter and smarter for our customers. 00:17:04.260 --> 00:17:07.790 It is clear that we did not meet anyone's expectations 00:17:07.790 --> 00:17:10.672 last year in regard to PSPS events. 00:17:10.672 --> 00:17:13.460 Since that time, we have been continuously working 00:17:13.460 --> 00:17:16.332 to have better outcomes in 2020. 00:17:16.332 --> 00:17:18.680 In fact, we just successfully wrapped up 00:17:18.680 --> 00:17:22.723 our third PSPS separation drill this summer. 00:17:23.820 --> 00:17:26.250 But even with all the work we have done, 00:17:26.250 --> 00:17:28.573 we know what really matters is how we execute. 00:17:29.550 --> 00:17:32.870 And we are ready to again, 00:17:32.870 --> 00:17:35.441 to exceed your expectations this year. 00:17:35.441 --> 00:17:37.590 With me today to talk about our programs 00:17:37.590 --> 00:17:39.814 and answer questions are Laurie Giammona, 00:17:39.814 --> 00:17:41.920 who's our Senior Vice President 00:17:41.920 --> 00:17:45.410 and Chief Customer Officer, Aaron Johnson, 00:17:45.410 --> 00:17:48.110 our Vice President in Electric Operations 00:17:48.110 --> 00:17:50.030 and Mark Fullman, Interim Lead 00:17:50.030 --> 00:17:52.033 of our Transition System Operations. 00:17:54.310 --> 00:17:55.510 Go to slide two, please. 00:18:01.210 --> 00:18:03.860 We know the breadth of the challenge we have to meet. 00:18:04.990 --> 00:18:07.290 More than half of PG&E's service area 00:18:07.290 --> 00:18:10.660 and nearly 90% of the Californians we serve 00:18:10.660 --> 00:18:13.690 are located with high fire-threat districts. 00:18:13.690 --> 00:18:16.190 While service area's large, 00:18:16.190 --> 00:18:17.610 our efforts this year are focused 00:18:17.610 --> 00:18:21.799 on using our scope and scale to deliver better outcomes 00:18:21.799 --> 00:18:25.823 for our customers and the community at a local level. 00:18:27.310 --> 00:18:28.603 Next slide, thank you. 00:18:32.480 --> 00:18:34.780 As soon as we store the last customer 00:18:34.780 --> 00:18:38.030 effective of PSPS event last fall, 00:18:38.030 --> 00:18:41.130 we made a commitment to our customers, the communities 00:18:41.130 --> 00:18:45.013 we serve and this Commission that PSPS events this year 00:18:45.013 --> 00:18:48.660 will be smaller in size, shorter in length 00:18:48.660 --> 00:18:51.183 and smarter in execution for our customers. 00:18:52.370 --> 00:18:57.370 Smaller, shorter, smarter, and framed our strategic approach 00:18:57.540 --> 00:19:00.530 for how we focused on work this year. 00:19:00.530 --> 00:19:02.342 Our investments in electric system, 00:19:02.342 --> 00:19:04.260 how we prioritize our work 00:19:04.260 --> 00:19:08.250 and the way we show up with our customers and communities. 00:19:08.250 --> 00:19:11.000 This slide shows the framework at a high level. 00:19:11.000 --> 00:19:13.250 I'll talk about each of these in more detail. 00:19:14.610 --> 00:19:15.573 Next slide, please. 00:19:19.020 --> 00:19:20.920 This slide shows the actions we have taken 00:19:20.920 --> 00:19:24.340 to reduce customer impacts and make these events smaller 00:19:24.340 --> 00:19:28.113 by 33% compared to PSPS events last year. 00:19:29.260 --> 00:19:32.260 So for example, these actions would have resulted 00:19:32.260 --> 00:19:36.890 in approximately 285,000 fewer customer accounts 00:19:36.890 --> 00:19:39.360 being impacted during the event that took place 00:19:39.360 --> 00:19:42.867 from October the 9th to the 12th of last year. 00:19:42.867 --> 00:19:47.750 And 299,000 fewer customer outages or customer accounts 00:19:47.750 --> 00:19:49.040 during the event that took place 00:19:49.040 --> 00:19:51.677 from October the 26th to November the 1st. 00:19:53.179 --> 00:19:55.500 To meet these targets, we have exceeded our goal 00:19:55.500 --> 00:19:57.163 for acquiring backup generation. 00:19:58.280 --> 00:20:00.690 We have prepared substations to be able to accept 00:20:00.690 --> 00:20:03.300 this backup generation in order to stay energized 00:20:03.300 --> 00:20:05.340 without great support. 00:20:05.340 --> 00:20:07.277 We've installed new sectionalizing devices 00:20:07.277 --> 00:20:09.310 on our distribution system, 00:20:09.310 --> 00:20:11.195 that will better target the locations 00:20:11.195 --> 00:20:12.703 where to turn off power. 00:20:13.700 --> 00:20:15.210 We've added new transmission lines 00:20:15.210 --> 00:20:17.290 which is to help us reroute power 00:20:17.290 --> 00:20:20.153 to the high-voltage lines to keep community energized. 00:20:21.340 --> 00:20:23.070 To improve that weather model and to better track 00:20:23.070 --> 00:20:25.303 and respond to severe weather threats, 00:20:26.980 --> 00:20:29.690 we have installed advanced weather stations 00:20:29.690 --> 00:20:32.383 that provide details about local weather conditions. 00:20:33.220 --> 00:20:35.937 We now have more than 800 of these stations installed 00:20:35.937 --> 00:20:39.700 and by end of the year, we'll have more than 1,000. 00:20:39.700 --> 00:20:42.233 We have installed high definition cameras to give us 00:20:42.233 --> 00:20:46.690 and our public safety partners better situation awareness. 00:20:46.690 --> 00:20:49.980 We now have 220 of these cameras installed 00:20:49.980 --> 00:20:52.430 and by end of the year, we'll have more than 300. 00:20:53.800 --> 00:20:54.750 Next slide, please. 00:20:58.260 --> 00:21:01.320 This year, our goal is to make the events shorter 00:21:01.320 --> 00:21:02.690 by restoring power to nearly 00:21:02.690 --> 00:21:04.997 all customers within 12 daylight hours 00:21:04.997 --> 00:21:07.080 after severe weather has passed 00:21:08.070 --> 00:21:09.663 which is a 50% improvement over 00:21:09.663 --> 00:21:12.293 our 24 hour goal from last year. 00:21:13.450 --> 00:21:17.230 This will be achieved using 30 additional helicopters, 00:21:17.230 --> 00:21:19.070 leveraging technology that can be used 00:21:19.070 --> 00:21:21.070 to inspect lines at night 00:21:21.070 --> 00:21:23.630 and deploying more PG&E contractor 00:21:23.630 --> 00:21:25.110 and mutual assistant crews 00:21:25.110 --> 00:21:27.533 from neighboring western states for inspections. 00:21:28.920 --> 00:21:29.753 Next slide. 00:21:33.350 --> 00:21:36.223 We know PSPS communication had to improve. 00:21:37.290 --> 00:21:39.660 We have changed and enhanced the way we're working 00:21:39.660 --> 00:21:41.563 with customers in critical facilities. 00:21:43.280 --> 00:21:44.930 We're providing better information 00:21:44.930 --> 00:21:46.480 and resources to our customers. 00:21:47.486 --> 00:21:49.900 We have coordinated directly with local communities 00:21:49.900 --> 00:21:53.980 to improve the locations, availability and services provided 00:21:53.980 --> 00:21:55.503 at community resource centers. 00:21:56.490 --> 00:21:59.500 We've appeared to report the required hours of operations 00:21:59.500 --> 00:22:01.740 of the CRC at all locations, 00:22:01.740 --> 00:22:03.933 unless otherwise requested by the county. 00:22:05.070 --> 00:22:07.680 We have rebuilt our PSPS event website 00:22:07.680 --> 00:22:09.750 to handle more traffic and provide 00:22:09.750 --> 00:22:11.973 more clear information that moves faster. 00:22:13.080 --> 00:22:14.620 We work directly with our customers 00:22:14.620 --> 00:22:16.610 to improve PSPS notifications 00:22:16.610 --> 00:22:18.463 to provide more detail earlier. 00:22:20.164 --> 00:22:23.210 And we are using multiple channels to come 00:22:23.210 --> 00:22:25.673 to outreach and education to customers. 00:22:26.640 --> 00:22:27.980 We know that outreach is working 00:22:27.980 --> 00:22:29.900 because we have reduced the number of customers 00:22:29.900 --> 00:22:33.923 with missing contact information by nearly 75%. 00:22:35.100 --> 00:22:36.050 Next slide, please. 00:22:39.210 --> 00:22:41.000 We also have a dedicated team 00:22:41.000 --> 00:22:43.482 working with critical customers. 00:22:43.482 --> 00:22:45.520 We have worked closely with hospitals 00:22:45.520 --> 00:22:46.730 and healthcare providers 00:22:46.730 --> 00:22:49.770 on backup for power plans for their facilities. 00:22:49.770 --> 00:22:52.830 To share an example, PG&E worked closely 00:22:52.830 --> 00:22:55.180 with the California Hospital Association 00:22:55.180 --> 00:22:57.710 and Hospital Council of Northern and Central California 00:22:57.710 --> 00:23:01.400 to ensure that all COVID-19 critical hospitals 00:23:01.400 --> 00:23:04.850 and hotspot threat areas can continue operating effectively 00:23:04.850 --> 00:23:06.963 during a PSPS event. 00:23:08.230 --> 00:23:11.380 We also have identified COVID testing sites, 00:23:11.380 --> 00:23:14.590 quarantine lodging, temporary hospitals, 00:23:14.590 --> 00:23:15.790 and treatment facilities 00:23:17.320 --> 00:23:20.763 in our service area working with local OES departments. 00:23:22.000 --> 00:23:23.160 We continue to meet regularly 00:23:23.160 --> 00:23:24.853 with telecommunication providers. 00:23:25.780 --> 00:23:29.540 Several of them participating in a PSPS exercise drill. 00:23:29.540 --> 00:23:32.710 In addition, we will be executed a telcom specific 00:23:32.710 --> 00:23:34.762 notification drill later this month 00:23:34.762 --> 00:23:37.093 at the direction of the PPUC. 00:23:38.300 --> 00:23:40.760 Additionally, we have worked with local and state officials 00:23:40.760 --> 00:23:44.360 to ensure both tabulation centers stay energized 00:23:44.360 --> 00:23:46.660 during the upcoming elections. 00:23:46.660 --> 00:23:47.907 Next slide please. 00:23:49.830 --> 00:23:50.663 [Commissioner Shiroma] President Batjer, 00:23:50.663 --> 00:23:53.009 may I ask a question at this point? 00:23:53.009 --> 00:23:55.160 [President Batjer] Yes of course, Commissioner Shiroma. 00:23:55.160 --> 00:23:56.640 Please. 00:23:56.640 --> 00:23:59.270 Okay, Michael two questions. 00:23:59.270 --> 00:24:02.400 First of all, you mentioned mutual assistance 00:24:02.400 --> 00:24:05.543 from western states in a previous slide. 00:24:06.545 --> 00:24:10.783 How quickly will those other utilities 00:24:10.783 --> 00:24:13.683 be able to mobilize and send help? 00:24:14.950 --> 00:24:16.320 Thank you for the question, Commissioner. 00:24:16.320 --> 00:24:21.320 So, last week I had the opportunity to meet with the CEOs 00:24:21.750 --> 00:24:25.791 and leaders of approximately 20 of, or more utilities 00:24:25.791 --> 00:24:30.791 from Ohio, from Wyoming, Oregon, Washington, Nevada, 00:24:32.670 --> 00:24:37.670 Arizona, start if you will drive it to that answer. 00:24:37.990 --> 00:24:41.760 As a follow up, I am working with the teams to develop 00:24:41.760 --> 00:24:46.523 what I call a checklist and if you will, 00:24:48.014 --> 00:24:53.014 have a best approval when we can accelerate 00:24:53.490 --> 00:24:57.103 and expedite the movement of resources across state lines. 00:24:58.530 --> 00:25:02.690 It is our intent as the weather dissipates 00:25:02.690 --> 00:25:05.330 to have those resources in operation 00:25:05.330 --> 00:25:07.543 as soon as we start the inspection process. 00:25:09.840 --> 00:25:13.310 Okay, and then on your slide about CEOs, 00:25:13.310 --> 00:25:17.437 I asked the other utilities about the food banks, 00:25:17.437 --> 00:25:21.080 those food banks that are within the shutoff zone 00:25:21.080 --> 00:25:24.390 and then food banks that are providing fresh food 00:25:24.390 --> 00:25:29.390 for people who live in the shutoff zone. 00:25:29.410 --> 00:25:32.190 And can you amplify for us, 00:25:32.190 --> 00:25:34.987 describe what is PG&E doing for- 00:25:36.041 --> 00:25:36.887 Yeah, thank you for the question- 00:25:36.887 --> 00:25:41.220 [Commissioner Shiroma] Energizing food banks and helping 00:25:41.220 --> 00:25:42.740 to provide the fresh food. Thank you. 00:25:42.740 --> 00:25:43.920 Thank you. Yes, Ma'am. 00:25:43.920 --> 00:25:47.580 So, we consider food banks an essential service. 00:25:47.580 --> 00:25:51.907 So, we have reached out and identified these food banks 00:25:53.590 --> 00:25:55.623 and Meals on Wheels also. 00:25:56.470 --> 00:26:00.310 We have identified 26 food banks. 00:26:00.310 --> 00:26:03.080 And so basically we work with them 00:26:03.080 --> 00:26:05.580 on preparedness and resiliency. 00:26:05.580 --> 00:26:08.290 In addition to that we are helping them work through 00:26:08.290 --> 00:26:13.290 our self generation incentive program to help them 00:26:13.500 --> 00:26:16.140 in terms of backup generation also. 00:26:16.140 --> 00:26:19.410 In addition to that, we'll be offering charitable grants 00:26:19.410 --> 00:26:23.230 to facilitate that transaction for them as well. 00:26:23.230 --> 00:26:24.270 We will continue to work with them 00:26:24.270 --> 00:26:25.829 to ensure that they have what they need 00:26:25.829 --> 00:26:28.800 in the case of a PSPS and of course, 00:26:28.800 --> 00:26:31.613 where we are now with our, in the COVID-19. 00:26:35.050 --> 00:26:38.200 I have a question too, Michael, 00:26:38.200 --> 00:26:41.260 before we move on to the next slide. 00:26:42.400 --> 00:26:46.290 I'm sorry that you haven't covered this in your medical 00:26:46.290 --> 00:26:48.790 baseline customer presentation. 00:26:48.790 --> 00:26:53.410 As I've mentioned to your representatives before, 00:26:53.410 --> 00:26:55.890 and I've mentioned to the other utilities, 00:26:55.890 --> 00:26:58.570 we are very concerned about how you are going 00:26:58.570 --> 00:27:02.677 to communicate PSPS notifications 00:27:04.124 --> 00:27:07.450 to people that live behind the master meter, 00:27:07.450 --> 00:27:09.100 people that live in the mobile home parks, 00:27:09.100 --> 00:27:11.530 people that live in section eight housing, 00:27:11.530 --> 00:27:16.450 those people, and to include those people behind 00:27:16.450 --> 00:27:20.290 the meter who fall into the category 00:27:20.290 --> 00:27:22.643 of Medical Baseline customers. 00:27:22.643 --> 00:27:25.204 So, I'm very concerned because we have had 00:27:25.204 --> 00:27:29.810 many testimonies from people who have never been notified. 00:27:29.810 --> 00:27:32.100 You all don't even know who they are, because again, 00:27:32.100 --> 00:27:32.933 they're behind the master meter 00:27:32.933 --> 00:27:35.820 and they pay their utility bill to their rent, 00:27:35.820 --> 00:27:40.040 to the manager of the of the facility. 00:27:40.040 --> 00:27:42.193 So, could you address that? 00:27:43.190 --> 00:27:44.023 'Cause I don't see it 00:27:44.023 --> 00:27:46.883 on your Medical Baseline customers on this slide. 00:27:48.289 --> 00:27:52.650 Yeah, thanks for the question and yes, I can. 00:27:52.650 --> 00:27:56.130 So, we have reached out to our Medical Baseline customers 00:27:56.130 --> 00:27:57.800 behind master meters. 00:27:57.800 --> 00:28:02.800 We've engaged them directly and we are pursuing 00:28:03.001 --> 00:28:08.001 a more enhanced modification and also a process for them 00:28:08.100 --> 00:28:12.930 to renew their enrollment in the Medical Baseline Program. 00:28:12.930 --> 00:28:13.763 And to give you the details of this, 00:28:13.763 --> 00:28:15.530 of our efforts at this point, 00:28:15.530 --> 00:28:18.273 I'll ask Laurie Giammona to speak on this directly. 00:28:19.602 --> 00:28:21.561 [President Batjer] Thank you. 00:28:21.561 --> 00:28:22.394 Thank you, Michael You're welcome. 00:28:22.394 --> 00:28:27.330 and thank you President Batjer for the question. 00:28:27.330 --> 00:28:32.330 We've identified over 5,400 master metered accounts 00:28:33.810 --> 00:28:35.950 that have a PSPS likelihood. 00:28:35.950 --> 00:28:38.110 And now what we're doing is working 00:28:38.110 --> 00:28:40.060 with those master metered accounts 00:28:40.960 --> 00:28:43.410 and doing extensive outreach. 00:28:43.410 --> 00:28:46.570 We're conducting tenant education, 00:28:46.570 --> 00:28:49.280 we're providing flyers, we've also expanded 00:28:49.280 --> 00:28:51.980 and made it easier for folks to apply 00:28:51.980 --> 00:28:53.660 for the Medical Baseline Program, 00:28:53.660 --> 00:28:55.600 especially in a COVID environment 00:28:55.600 --> 00:28:59.320 where we're not requiring a physician to sign off. 00:28:59.320 --> 00:29:02.090 So our applications overall for Medical Baseline 00:29:02.090 --> 00:29:05.810 are up 20,000 since the beginning of COVID. 00:29:05.810 --> 00:29:07.200 As it relates specifically 00:29:07.200 --> 00:29:11.380 to these 5,400 master metered customers, 00:29:11.380 --> 00:29:13.200 I have a dedicated team that's working 00:29:13.200 --> 00:29:16.140 on outreach to the master metered accounts. 00:29:16.140 --> 00:29:19.190 And then more importantly, working on in a COVID 00:29:19.190 --> 00:29:21.210 environment how we reach out to the tenants 00:29:21.210 --> 00:29:23.824 to make sure that they are aware of Medical Baseline. 00:29:23.824 --> 00:29:27.530 They understand the application process has made it easy 00:29:27.530 --> 00:29:31.120 for them on our web portal, as well as calling 00:29:31.120 --> 00:29:32.250 into our call center. 00:29:32.250 --> 00:29:34.690 So, we're tracking those customers. 00:29:34.690 --> 00:29:37.810 We know that there's about 1,700 of them that are already 00:29:37.810 --> 00:29:39.763 registered for Medical Baseline. 00:29:40.820 --> 00:29:45.820 We've automatically reauthorized their annual certification, 00:29:47.000 --> 00:29:49.650 and so we're gonna continue to close that gap 00:29:49.650 --> 00:29:52.683 as we continue through the balance of the year. 00:29:54.400 --> 00:29:56.913 And we'll make that more prominent in all of our 00:29:56.913 --> 00:29:59.816 communications in the future, President Batjer. 00:29:59.816 --> 00:30:01.550 [President Batjer] Thank you Michael and thank you Laurie 00:30:01.550 --> 00:30:04.673 and I see that Commissioner Rechtschaffen has a question. 00:30:06.173 --> 00:30:08.387 Michael or Laurie, if you could, 00:30:08.387 --> 00:30:11.670 I wanted to follow up on Medical Baseline. 00:30:11.670 --> 00:30:16.100 The universe, it sounds like you've identified 00:30:16.100 --> 00:30:17.750 the universe of customers 00:30:17.750 --> 00:30:21.770 you think are likely to be affected by shutoff this year 00:30:21.770 --> 00:30:25.240 or just referred to 5,400 master metered accounts. 00:30:25.240 --> 00:30:29.220 So, not just those accounts but the entire universe 00:30:29.220 --> 00:30:33.590 of Medical Baseline customers who may be affected, 00:30:33.590 --> 00:30:38.590 are you providing them with any backup equipment 00:30:41.200 --> 00:30:42.100 in the event of shutoff? 00:30:42.100 --> 00:30:44.820 Any batteries, household batteries 00:30:44.820 --> 00:30:47.143 or small and portable batteries? 00:30:49.200 --> 00:30:51.300 So I'll start, Laurie, now and turn over to you. 00:30:51.300 --> 00:30:56.300 So, basically we are working in collaboration 00:30:57.610 --> 00:30:58.970 with the California Foundation 00:30:58.970 --> 00:31:00.650 for Independent Living Centers 00:31:00.650 --> 00:31:02.495 as a means to ensure that we're able to connect 00:31:02.495 --> 00:31:04.980 to the communities in a more effective way. 00:31:04.980 --> 00:31:09.140 And through that collaboration, we are providing portable 00:31:09.140 --> 00:31:13.500 batteries in the case of a need that we can identify 00:31:13.500 --> 00:31:14.743 and prioritize properly. 00:31:16.790 --> 00:31:19.543 That would also include backup powers as well. 00:31:22.490 --> 00:31:24.540 Beyond that, Laurie can you speak in detail 00:31:24.540 --> 00:31:27.620 about we go into the areas of the hotel vouchers 00:31:27.620 --> 00:31:30.013 and food stipends and other means to ensure 00:31:30.013 --> 00:31:31.766 that we can take care of that community. 00:31:31.766 --> 00:31:33.890 Laurie, you wanna answer that? 00:31:33.890 --> 00:31:36.930 Yes, thank you and thank you for the question. 00:31:36.930 --> 00:31:40.160 When I quoted the number earlier of what, 00:31:40.160 --> 00:31:41.760 how we've identified those numbers, 00:31:41.760 --> 00:31:44.500 what we've done is we've actually looked back at last year 00:31:44.500 --> 00:31:47.740 and looked at those Medical Baseline customers 00:31:47.740 --> 00:31:52.583 that were impacted by a PSPS event and multiple events. 00:31:53.550 --> 00:31:57.490 We've even gone a bit deeper to look at those customers 00:31:57.490 --> 00:32:00.140 that our Medical Baseline on life support, 00:32:00.140 --> 00:32:02.550 Medical Baseline that have, 00:32:02.550 --> 00:32:05.950 that are part of our ASN community as well. 00:32:05.950 --> 00:32:08.104 So we have, as Michael said, 00:32:08.104 --> 00:32:11.890 we have a robust relationship with the CFILC. 00:32:11.890 --> 00:32:13.640 We're continuing that relationship. 00:32:13.640 --> 00:32:16.870 Last year, we procured batteries for them to distribute. 00:32:16.870 --> 00:32:19.320 They also provide a number of other resources 00:32:19.320 --> 00:32:21.760 for customers based on the customer's needs, 00:32:21.760 --> 00:32:23.847 because some customers can't stay in their home 00:32:23.847 --> 00:32:28.847 with a battery and need to be moved to a hotel 00:32:29.030 --> 00:32:31.620 or provided with other types of services. 00:32:31.620 --> 00:32:36.620 And in fact, the Center for Independent Living 00:32:37.850 --> 00:32:41.560 has recently signed a contract statewide 00:32:41.560 --> 00:32:45.100 with extended stays throughout California 00:32:45.100 --> 00:32:49.000 and has ensured that these are COVID safe environments 00:32:49.000 --> 00:32:51.415 for them to utilize to move customers 00:32:51.415 --> 00:32:53.330 to should they need them. 00:32:53.330 --> 00:32:56.870 In addition, we've launched a battery program. 00:32:56.870 --> 00:32:59.950 We are procuring batteries, the Yeti 3000, 00:32:59.950 --> 00:33:03.830 as much as our other IOUs are doing in the state. 00:33:03.830 --> 00:33:05.920 And we will have batteries available 00:33:05.920 --> 00:33:07.300 to distribute to customers. 00:33:07.300 --> 00:33:09.850 We're leveraging our CBO network 00:33:09.850 --> 00:33:12.120 and our (indistinct) contractors 00:33:12.120 --> 00:33:15.280 to work with customers to ensure that we can either give 00:33:15.280 --> 00:33:18.480 them a battery or we can give them a battery for the season 00:33:18.480 --> 00:33:21.730 and then we can take it back for the CBO to maintain it. 00:33:21.730 --> 00:33:25.113 And then lastly, we've also launched a, 00:33:26.570 --> 00:33:27.890 in working with the Commission we've launched 00:33:27.890 --> 00:33:31.570 an SCHIP program specifically focused at Medical Baseline 00:33:31.570 --> 00:33:35.350 customers that are ASN customers, 00:33:35.350 --> 00:33:39.810 they also may live in our DAC communities and they 00:33:39.810 --> 00:33:44.810 can apply for SCHIP funding, full funding to install 00:33:45.530 --> 00:33:49.640 solar and battery backups and we're having 00:33:49.640 --> 00:33:52.227 a great response to that program as well. 00:33:52.227 --> 00:33:55.087 But we're really, as we do our outreach 00:33:55.087 --> 00:33:57.160 and leveraging our CBO's and we're working 00:33:57.160 --> 00:33:59.260 with our Medical Baseline customers, 00:33:59.260 --> 00:34:02.110 we're taking into consideration all of the circumstances 00:34:02.110 --> 00:34:04.410 by which customers live in, whether they're renters, 00:34:04.410 --> 00:34:08.890 they live in apartments, Section 8 housing. 00:34:08.890 --> 00:34:12.530 And we're also looking at extending our programs 00:34:12.530 --> 00:34:16.770 to ensure that we're reaching all of these customers 00:34:16.770 --> 00:34:19.320 regardless of their circumstances. 00:34:19.320 --> 00:34:22.560 So, our CBO's are really going to be great partners 00:34:22.560 --> 00:34:25.560 in helping us prioritize and support customers 00:34:25.560 --> 00:34:27.473 in the best way for those customers. 00:34:28.770 --> 00:34:32.170 And I just have a couple quick follow up questions. 00:34:32.170 --> 00:34:34.320 You said you're procuring the Yeti batteries, 00:34:34.320 --> 00:34:36.470 they'll be probably available to customers. 00:34:37.565 --> 00:34:42.565 When will that happen and how many customers do you plan 00:34:43.420 --> 00:34:45.720 on distributing those to? 00:34:45.720 --> 00:34:48.950 You've probably heard when we had our hearings 00:34:48.950 --> 00:34:53.080 on earlier this week with SDG and Edison. 00:34:53.080 --> 00:34:58.080 SDG, they told us that they have or will distribute 00:34:58.510 --> 00:35:01.670 Yeti batteries to all Medical Baseline customers 00:35:01.670 --> 00:35:05.620 who will be impacted by PSPS events. 00:35:05.620 --> 00:35:09.060 And Edison similarly said that they would distribute 00:35:10.580 --> 00:35:15.580 something like 2,500 backup systems to all income qualified 00:35:16.520 --> 00:35:19.750 Medical Baseline customers who have critical care needs. 00:35:19.750 --> 00:35:22.550 I'm just trying to judge what you're doing, 00:35:22.550 --> 00:35:24.940 both when the batteries will be available 00:35:24.940 --> 00:35:29.370 and the extent of reach, 00:35:29.370 --> 00:35:31.870 of how many customers will that reach compared 00:35:31.870 --> 00:35:34.220 to the universe of people potentially affected? 00:35:36.144 --> 00:35:37.540 As we looked at our numbers last year, 00:35:37.540 --> 00:35:39.140 thank you for the question first of all. 00:35:39.140 --> 00:35:43.970 As we look at our numbers last year, we have approximately 00:35:43.970 --> 00:35:48.970 13,000 customers that were impacted more than once by a PSPS 00:35:49.840 --> 00:35:52.812 that we would consider Medical Baseline 00:35:52.812 --> 00:35:54.680 vulnerable customers. 00:35:54.680 --> 00:35:57.740 So, they would also, a portion of those are also 00:35:57.740 --> 00:35:59.780 income qualified. 00:35:59.780 --> 00:36:03.453 By September, we will have procured 3,000 batteries. 00:36:04.460 --> 00:36:08.480 Now, I realize that that feels like a 10,000 Delta. 00:36:08.480 --> 00:36:12.149 That's why we're working with, not everyone needs a battery 00:36:12.149 --> 00:36:14.690 as our customers have indicated, 00:36:14.690 --> 00:36:16.537 which is why we're leveraging our CBOs 00:36:16.537 --> 00:36:18.160 and our live heat contractors 00:36:18.160 --> 00:36:20.280 so we can have a battery delivery 00:36:20.280 --> 00:36:24.758 system similar to how we leveraged the CFILC last year. 00:36:24.758 --> 00:36:27.760 We're also gonna be leveraging the CFILC 00:36:27.760 --> 00:36:32.760 to provide other services for customers where a battery 00:36:33.750 --> 00:36:35.363 might not be appropriate. 00:36:36.850 --> 00:36:39.360 COVID has flowed the supply chain down. 00:36:39.360 --> 00:36:43.368 We're working to secure, if we can secure more batteries 00:36:43.368 --> 00:36:47.110 than the 3,000 we will secure more batteries. 00:36:47.110 --> 00:36:52.110 But as of right now, by September we will, if our orders 00:36:53.290 --> 00:36:55.890 come in as planned, we will have 3,000 batteries 00:36:55.890 --> 00:37:00.890 to distribute dynamically throughout the PSPS season. 00:37:01.340 --> 00:37:04.263 Is it your intention to secure the remaining 10,000 00:37:04.263 --> 00:37:05.770 as soon as you can? 00:37:05.770 --> 00:37:08.940 You just, you're not able to because of COVID 00:37:08.940 --> 00:37:10.393 slowdowns or other reasons? 00:37:11.320 --> 00:37:14.425 Yes we're gonna continue to procure, 00:37:14.425 --> 00:37:17.530 there's supply chain slow down, 00:37:17.530 --> 00:37:19.510 there's also a significant demand. 00:37:19.510 --> 00:37:24.510 And so we're continuing to work with the developers 00:37:24.960 --> 00:37:27.820 of these batteries to procure as many as we can 00:37:27.820 --> 00:37:30.990 throughout and we built a multi-year program 00:37:30.990 --> 00:37:33.920 so that we can continue to procure batteries 00:37:33.920 --> 00:37:35.483 to support these customers. 00:37:37.100 --> 00:37:38.090 Thank you. 00:37:38.090 --> 00:37:43.070 Allow me to add to that- I think Director Ghilarducci 00:37:43.070 --> 00:37:44.930 had his hand up first and then 00:37:44.930 --> 00:37:46.790 we'll move to the other questions. 00:37:46.790 --> 00:37:47.817 Mark? 00:37:47.817 --> 00:37:49.470 Great, thanks Marybel. 00:37:49.470 --> 00:37:53.600 Hey Michael, just a quick followup on the Medical Baseline 00:37:53.600 --> 00:37:57.110 and the the vulnerable population in the community. 00:37:57.110 --> 00:38:00.673 Have we been able to work through all of the challenges 00:38:00.673 --> 00:38:04.040 that we saw last year with regards to being able to get all 00:38:04.040 --> 00:38:07.540 of the information to not just the state, 00:38:07.540 --> 00:38:10.810 but to our local partners with regards 00:38:10.810 --> 00:38:15.810 to the specific personal information? 00:38:16.040 --> 00:38:18.740 I know there was some impediments, legal impediments 00:38:18.740 --> 00:38:20.890 last year that we needed to work through 00:38:20.890 --> 00:38:22.630 and I just don't wanna get into a place 00:38:22.630 --> 00:38:25.220 where we're gonna be in the heat of the battle again 00:38:25.220 --> 00:38:26.640 and we're faced with that. 00:38:26.640 --> 00:38:28.950 So, could you clarify that a little bit for me? 00:38:28.950 --> 00:38:30.520 Yes, Sir, thank you for the question. 00:38:30.520 --> 00:38:33.100 So, absolutely we've cleared those hurdles 00:38:33.100 --> 00:38:36.703 and we now have a easy process. 00:38:36.703 --> 00:38:38.350 It's a portal like, if you will, 00:38:38.350 --> 00:38:41.870 all of our critical important safety partners 00:38:41.870 --> 00:38:43.680 to have access to that information. 00:38:43.680 --> 00:38:45.137 And it's really easy. 00:38:45.137 --> 00:38:47.470 It's a finer process. 00:38:47.470 --> 00:38:49.350 All those issues that didn't work out in advance. 00:38:49.350 --> 00:38:52.570 So yes, we have established that means to be able 00:38:52.570 --> 00:38:54.160 to provide that information to all 00:38:54.160 --> 00:38:56.633 of our public safety partners. 00:38:58.940 --> 00:39:00.586 Great, thank you. Go ahead, Linda. 00:39:00.586 --> 00:39:01.993 Thanks, Mark. 00:39:02.830 --> 00:39:07.090 I think Daniel, did I see you, did you have your hand up? 00:39:07.090 --> 00:39:07.943 Yeah, thank you President, 00:39:07.943 --> 00:39:09.540 just 'cause since we're at a stop here. 00:39:09.540 --> 00:39:12.000 The slide before you talked about 00:39:12.000 --> 00:39:14.280 the increase in helicopters that you'll 00:39:14.280 --> 00:39:17.380 be using doubling your air fleet. 00:39:17.380 --> 00:39:19.280 Curious if you could explain to us 00:39:19.280 --> 00:39:20.720 what protocols you have in place 00:39:20.720 --> 00:39:24.210 or what you'll be doing this coming year to coordinate 00:39:24.210 --> 00:39:26.973 those efforts with our air operations? 00:39:28.140 --> 00:39:29.380 Chief, thank you for the question. 00:39:29.380 --> 00:39:31.200 So yes, that is a big issue for us 00:39:31.200 --> 00:39:34.330 because as you have those mid aircraft in the air, 00:39:34.330 --> 00:39:36.380 having a real defined flight plan, 00:39:36.380 --> 00:39:39.540 integrated air ops is really important. 00:39:39.540 --> 00:39:42.380 So, we have a plan to do that and I'll ask Mark 00:39:42.380 --> 00:39:43.550 to provide you the details. 00:39:43.550 --> 00:39:44.383 Mark? 00:39:45.650 --> 00:39:48.480 Thanks, Michael, thanks, Chief Berlant. 00:39:50.580 --> 00:39:53.310 Great question about managing airspace 00:39:54.454 --> 00:39:56.730 and how we're gonna coordinate with Cal Fire 00:39:56.730 --> 00:40:01.730 and other agencies during events if we have a fire ignition 00:40:03.500 --> 00:40:06.460 out there or during a PSPS event. 00:40:06.460 --> 00:40:09.970 So first and foremost, we leverage the agency reps 00:40:09.970 --> 00:40:13.100 that are currently or typically 00:40:13.100 --> 00:40:16.640 in place at our emergency operation center 00:40:17.880 --> 00:40:20.750 from the state agencies. 00:40:20.750 --> 00:40:23.570 And we're very clear on expectations that's if there's 00:40:23.570 --> 00:40:26.560 an active fire, Cal Fire owns that airspace 00:40:26.560 --> 00:40:30.780 and we follow directions from Cal Fire. 00:40:30.780 --> 00:40:35.040 But, it's really a matter of just exchanging 00:40:36.250 --> 00:40:40.280 situational awareness, some intelligence about any types 00:40:40.280 --> 00:40:43.120 of events that Cal Fire may be fighting along with our 00:40:43.120 --> 00:40:47.330 operation, we leveraged the VA rep process through the EOC 00:40:47.330 --> 00:40:49.230 to coordinate our efforts. 00:40:49.230 --> 00:40:53.370 And we're sure to steer clear of that airspace 00:40:53.370 --> 00:40:54.453 that's owned by you. 00:40:55.770 --> 00:40:57.860 I appreciate that, just taking one step further 00:40:57.860 --> 00:41:02.068 with doubling the air fleet and many of those being the same 00:41:02.068 --> 00:41:04.651 helicopters that would be used 00:41:04.651 --> 00:41:06.780 for highway needed firefighting, 00:41:06.780 --> 00:41:09.170 has there been any thought process on how you would 00:41:09.170 --> 00:41:12.120 coordinate the fact that now they're under exclusive use 00:41:12.120 --> 00:41:15.463 for your needs and how that might be prioritized? 00:41:17.290 --> 00:41:19.670 Mark, let me- Great question. 00:41:19.670 --> 00:41:20.970 Go ahead, Michael, I'm sorry. 00:41:20.970 --> 00:41:24.844 So, these Lucas contracts are really designed 00:41:24.844 --> 00:41:28.023 should we get them into theory of operation. 00:41:29.270 --> 00:41:30.103 Again, 00:41:32.228 --> 00:41:33.460 there'll be times when we will 00:41:33.460 --> 00:41:36.690 not need that type of coverage. 00:41:36.690 --> 00:41:41.690 And as you know, our assets are available to all 00:41:42.360 --> 00:41:45.280 about public safety partners to facilitate public safety 00:41:45.280 --> 00:41:47.180 in general, I mean period. 00:41:47.180 --> 00:41:50.933 So, I would not speak to a contractor being a means 00:41:50.933 --> 00:41:54.417 that is inhibiting resources that are needed elsewhere 00:41:54.417 --> 00:41:56.400 at a higher priority. 00:41:56.400 --> 00:41:58.680 We will work through those things like we did last year 00:41:58.680 --> 00:41:59.867 actually to ensure that we have the resources 00:41:59.867 --> 00:42:02.513 available to all of our public safety partners. 00:42:03.840 --> 00:42:05.420 Great, thank you very much. 00:42:05.420 --> 00:42:06.870 Thank you for the question. 00:42:08.272 --> 00:42:09.105 [President Batjer] Commissioner Shiroma, 00:42:09.105 --> 00:42:10.710 I think you had a question. 00:42:10.710 --> 00:42:11.810 Yes, thank you. 00:42:11.810 --> 00:42:13.380 Just one more question on this slide. 00:42:13.380 --> 00:42:17.098 I may have one or two more later, maybe more for this slide. 00:42:17.098 --> 00:42:17.931 Okay. 00:42:18.790 --> 00:42:23.790 Customers on the groundwater pumps on the water wells, 00:42:25.017 --> 00:42:29.053 I've noted to council and we were on a well. 00:42:29.990 --> 00:42:33.620 So, Michael and your team, what are you doing for, I mean, 00:42:33.620 --> 00:42:36.570 you cover a vast territory. 00:42:36.570 --> 00:42:39.873 42 counties of the 47 high flyer strip. 00:42:41.354 --> 00:42:42.454 What specifically are you doing 00:42:42.454 --> 00:42:46.121 for the customers who are on their own wells 00:42:47.080 --> 00:42:50.683 that require electricity to pump drinking water? 00:42:52.170 --> 00:42:53.490 Yeah, thank you for the question. 00:42:53.490 --> 00:42:55.910 Allow me to begin with an answer 00:42:55.910 --> 00:42:57.940 and I'll let Laurie go into the details. 00:42:57.940 --> 00:43:00.644 So, we have also identified probably wells 00:43:00.644 --> 00:43:02.797 as an essential service. 00:43:02.797 --> 00:43:05.180 And so we have reached out all the same way 00:43:05.180 --> 00:43:08.040 with the food banks in terms of thinking 00:43:08.040 --> 00:43:10.050 about preparedness and resiliency. 00:43:10.050 --> 00:43:13.000 And then offering our programs in terms of them being able 00:43:13.000 --> 00:43:17.730 to gain access to the Sub-generation Incentive Program. 00:43:17.730 --> 00:43:19.880 And I believe Laurie, you can correct me if I'm wrong, 00:43:19.880 --> 00:43:24.880 but we have over 2,000 of those requests already submitted. 00:43:27.130 --> 00:43:31.470 So, Laurie you wanna validate that for me or correct me? 00:43:31.470 --> 00:43:34.043 Thanks Michael, you're absolutely right. 00:43:35.310 --> 00:43:37.600 Commissioner, we've been doing extensive outreach 00:43:37.600 --> 00:43:39.970 with those customers that we know are on well water. 00:43:39.970 --> 00:43:43.295 We're encouraging preparedness and resiliency 00:43:43.295 --> 00:43:47.470 across a number of options for them. 00:43:47.470 --> 00:43:51.020 To date we've got over 2,100 now SCHIP applications 00:43:51.020 --> 00:43:53.870 that we're processing for customers with pumps. 00:43:53.870 --> 00:43:58.870 In addition to that, we are providing a marketplace 00:43:58.880 --> 00:44:01.920 for them to look at what appropriate backup generation 00:44:01.920 --> 00:44:05.530 might be for their well in their location. 00:44:05.530 --> 00:44:09.970 And then at our CRC's we are gonna be coordinating options 00:44:09.970 --> 00:44:12.590 for water availability for animals, 00:44:12.590 --> 00:44:14.873 agriculture and customers. 00:44:18.868 --> 00:44:20.580 [President Batjer] Thank you. 00:44:20.580 --> 00:44:22.320 Thank you for the question. Okay. 00:44:22.320 --> 00:44:23.835 Michael I think you can- Allow me to speak- 00:44:23.835 --> 00:44:26.910 [President Batjer] continue on with your next slide. 00:44:26.910 --> 00:44:29.220 Okay, I will just say one comment on this slide 00:44:29.220 --> 00:44:32.400 before we move on that's really around the batteries. 00:44:32.400 --> 00:44:37.290 You talked about the 10,000 gap. 00:44:37.290 --> 00:44:41.380 That's why for all your offerings, including hotel vouchers 00:44:41.380 --> 00:44:43.560 and other means the show that we still take care 00:44:43.560 --> 00:44:45.250 of those customers with or without 00:44:45.250 --> 00:44:46.430 the gap with batteries. 00:44:46.430 --> 00:44:47.633 So, I want you to know that we're not 00:44:47.633 --> 00:44:49.710 just gonna rely on batteries to be 00:44:49.710 --> 00:44:51.480 the one means of being able to meet 00:44:51.480 --> 00:44:53.480 the expectations of our customers, 00:44:53.480 --> 00:44:54.690 our most vulnerable customers. 00:44:54.690 --> 00:44:57.970 We'll look for other means to fulfill their needs, 00:44:57.970 --> 00:45:00.870 whatever gap we may have with the technology 00:45:00.870 --> 00:45:03.170 or supply chain disruptions 00:45:03.170 --> 00:45:05.190 that we deal with on a regular basis. 00:45:05.190 --> 00:45:06.480 So, thank you for that. 00:45:06.480 --> 00:45:07.513 Next slide, please. 00:45:10.840 --> 00:45:14.610 Okay, so part of making these a bit smarter 00:45:14.610 --> 00:45:17.240 for our customers require us to work in concert 00:45:17.240 --> 00:45:20.453 with counties, tribal governments and cities this year. 00:45:22.090 --> 00:45:26.780 PG&E leaders and officers held PSPS listening sessions 00:45:26.780 --> 00:45:29.840 with local and tribal governments to improve plans 00:45:29.840 --> 00:45:31.890 for coordination they made adjustments 00:45:31.890 --> 00:45:33.493 based on the feedback we heard. 00:45:34.700 --> 00:45:37.932 In March we established a PSPS advisory committee, 00:45:37.932 --> 00:45:42.110 made up of county and tribal representatives, 00:45:42.110 --> 00:45:43.453 along with leads of city, 00:45:44.320 --> 00:45:45.250 California cities 00:45:45.250 --> 00:45:47.500 and California State Association of Counties. 00:45:48.910 --> 00:45:51.518 We presented a series of wildfire safety working sessions 00:45:51.518 --> 00:45:55.181 to provide details on PSPS program improvements, 00:45:55.181 --> 00:45:59.443 climatology studies, local metric infrastructures and more. 00:46:00.710 --> 00:46:03.660 And our emergency operation center teams 00:46:03.660 --> 00:46:06.680 have been trained in Standard Emergency Management System, 00:46:06.680 --> 00:46:10.240 SEMS, including me to ensure that we all aligned 00:46:10.240 --> 00:46:13.010 with state, county, local agencies 00:46:13.010 --> 00:46:15.293 in both our response and communication. 00:46:18.070 --> 00:46:19.033 Next slide, please. 00:46:22.130 --> 00:46:24.410 And lastly, yet importantly, 00:46:24.410 --> 00:46:26.300 I wanna take a moment to address 00:46:26.300 --> 00:46:29.630 PG&E's planning with regards to PSPS events 00:46:29.630 --> 00:46:32.063 and the impact of COVID-19 pandemic. 00:46:33.692 --> 00:46:37.080 As you said at the beginning, we do PSPS events 00:46:37.080 --> 00:46:39.203 as a tool of last resort. 00:46:40.330 --> 00:46:41.800 Since the beginning of the pandemic, 00:46:41.800 --> 00:46:43.380 we have been focused on actions 00:46:43.380 --> 00:46:47.248 to ensure that the energy grid remains safe and reliable. 00:46:47.248 --> 00:46:50.490 We have also adjusted our PSPS planning efforts 00:46:50.490 --> 00:46:53.250 to take the appropriate measures to ensure the health 00:46:53.250 --> 00:46:56.103 and safety of customers in our workforce. 00:46:57.200 --> 00:47:00.150 These include adjusting our plans for backup generation, 00:47:00.150 --> 00:47:03.300 provided more support to health care providers, 00:47:03.300 --> 00:47:05.850 adjusting preparations for community resource centers 00:47:05.850 --> 00:47:06.683 and more. 00:47:07.830 --> 00:47:09.570 We look forward to continued partnership 00:47:09.570 --> 00:47:11.396 with these communities we serve 00:47:11.396 --> 00:47:14.993 as we all adjust and respond to these unique challenges. 00:47:16.290 --> 00:47:17.253 My last slide. 00:47:20.200 --> 00:47:22.290 Well, of course thank you for your patience. 00:47:22.290 --> 00:47:24.030 Let me start with that. 00:47:24.030 --> 00:47:25.245 Thank you for the patience that you've had 00:47:25.245 --> 00:47:26.858 with our organization. 00:47:26.858 --> 00:47:31.680 We have a lot of work ahead of us, as already stated, 00:47:31.680 --> 00:47:34.950 and I see this as an ongoing to continue to improve 00:47:34.950 --> 00:47:36.550 how we operate in this business. 00:47:37.540 --> 00:47:39.327 Our commitment to improving public safety 00:47:39.327 --> 00:47:42.133 and further reducing wildfire risk is unwavering. 00:47:42.990 --> 00:47:46.070 And we again appreciate because our customers in the state, 00:47:46.070 --> 00:47:49.079 counties, cities, tribes and our community partners, 00:47:49.079 --> 00:47:52.730 working together with us on all solutions 00:47:52.730 --> 00:47:54.553 that can prevent major wildfires. 00:47:55.420 --> 00:47:58.707 Now, we're happy to continue answering questions. 00:48:00.103 --> 00:48:00.936 Thank you Michael. 00:48:00.936 --> 00:48:05.000 I wanna step back if I may to the slide before you finish, 00:48:05.000 --> 00:48:07.910 the 2020 PSPS readiness slide, 00:48:07.910 --> 00:48:11.070 working with county, tribe or city governments. 00:48:11.070 --> 00:48:12.133 One more slide back. 00:48:13.140 --> 00:48:13.973 There you go. 00:48:15.360 --> 00:48:18.481 You know that last year you had some real difficulties 00:48:18.481 --> 00:48:21.850 in terms of your liaison and relationships 00:48:21.850 --> 00:48:23.850 and communications with the counties, 00:48:23.850 --> 00:48:26.690 the county emergency centers 00:48:26.690 --> 00:48:29.570 as well as just the administration of the county. 00:48:29.570 --> 00:48:34.570 And we had pressed you to establish formal relationships 00:48:34.660 --> 00:48:37.790 and liaisons with each of the counties. 00:48:37.790 --> 00:48:42.140 And you have 47 counties in your service area, 00:48:42.140 --> 00:48:45.180 42 of which are in higher threat districts. 00:48:45.180 --> 00:48:47.190 So, I know you've had listening sessions, 00:48:47.190 --> 00:48:49.410 I know you've done workshops, 00:48:49.410 --> 00:48:50.840 however, can you be a little bit 00:48:50.840 --> 00:48:54.380 more specific about what you've done to establish those 00:48:54.380 --> 00:48:56.840 relationships and how are they going to work differently 00:48:56.840 --> 00:48:58.933 this fall than they did last? 00:49:00.470 --> 00:49:02.710 Thank you for your question and thank you for being kind 00:49:02.710 --> 00:49:04.980 in describing our performance last year. 00:49:04.980 --> 00:49:08.470 It was awful in terms of how we engaged 00:49:08.470 --> 00:49:10.240 with the counties and the tribes. 00:49:10.240 --> 00:49:14.720 So, in fact, that became my number one objective 00:49:14.720 --> 00:49:15.803 to close that gap. 00:49:16.850 --> 00:49:20.378 To ensure that this year, not only are we communicating 00:49:20.378 --> 00:49:23.670 to these very important partners, 00:49:23.670 --> 00:49:25.690 but they're a part of our solution. 00:49:25.690 --> 00:49:29.260 But basically, nothing happened in these communities 00:49:29.260 --> 00:49:33.430 without their engagement in every aspect 00:49:33.430 --> 00:49:37.774 from the look and feel of what we give to them 00:49:37.774 --> 00:49:42.190 to even operational issues around where should we install 00:49:42.190 --> 00:49:47.147 various devices to facilitate a better resiliency 00:49:48.170 --> 00:49:49.780 for their communities. 00:49:49.780 --> 00:49:52.750 I personally met with the representatives from Butte County 00:49:52.750 --> 00:49:57.750 and Eldorado County and it just reaffirmed the need 00:49:58.010 --> 00:50:01.490 to have those special relationships. 00:50:01.490 --> 00:50:04.160 And I'll ask Aaron Johnson to provide the details 00:50:04.160 --> 00:50:06.054 that you asked about because again, 00:50:06.054 --> 00:50:09.595 that was my highest priority was to reestablish 00:50:09.595 --> 00:50:12.190 and maintain those very important relationships. 00:50:12.190 --> 00:50:13.023 Aaron. 00:50:15.010 --> 00:50:15.843 Thank you Michael 00:50:15.843 --> 00:50:18.673 and thank you President Batjer for the question. 00:50:20.809 --> 00:50:24.150 A key priority for us in executing on this work was really 00:50:24.150 --> 00:50:26.690 increasing the resources dedicated to this. 00:50:26.690 --> 00:50:29.748 So we established a clear relationship 00:50:29.748 --> 00:50:32.350 with our public safety specialists. 00:50:32.350 --> 00:50:35.200 That team has grown by 50%. 00:50:35.200 --> 00:50:38.160 So, there are now 28 representatives. 00:50:38.160 --> 00:50:42.290 So, they are generally served one or two, 00:50:42.290 --> 00:50:44.480 in a few instances three county 00:50:44.480 --> 00:50:46.590 so that we have much stronger direct 00:50:46.590 --> 00:50:49.401 relationships with emergency management 00:50:49.401 --> 00:50:50.907 in each of the counties. 00:50:50.907 --> 00:50:55.290 But we also increased by about 40% 00:50:55.290 --> 00:50:57.773 our local public affairs representatives, 00:50:59.100 --> 00:51:01.570 so that there is additional support 00:51:01.570 --> 00:51:06.570 for various cities as well as government officials. 00:51:07.680 --> 00:51:11.130 And we are also about to be increasing 00:51:11.130 --> 00:51:14.410 our tribal engagement team, 00:51:14.410 --> 00:51:15.930 doubling the size of that team. 00:51:15.930 --> 00:51:20.440 And we've also identified an additional eight individuals 00:51:20.440 --> 00:51:25.408 for that team who help us with cultural assessments 00:51:25.408 --> 00:51:30.250 in our work to also be able to support that team 00:51:30.250 --> 00:51:34.380 as they are generally familiar with many of the tribes 00:51:34.380 --> 00:51:35.550 in our service territory. 00:51:35.550 --> 00:51:40.200 So, adding significant resources and really establishing 00:51:40.200 --> 00:51:43.450 clarity around those relationships has been a really 00:51:43.450 --> 00:51:46.993 important part of building that relationship with them. 00:51:47.878 --> 00:51:48.711 Thank you. Aaron, that sounds 00:51:48.711 --> 00:51:50.477 like a definite improvement 00:51:50.477 --> 00:51:52.440 from last year but I wanna 00:51:52.440 --> 00:51:54.160 be a little bit more specific. 00:51:54.160 --> 00:51:58.130 Some of the concerns that also we heard, 00:51:58.130 --> 00:52:01.120 I think Director Ghilarducci has heard 00:52:01.120 --> 00:52:02.850 as well as the Commission, 00:52:02.850 --> 00:52:06.570 that some of, when you did have it, a contact, 00:52:06.570 --> 00:52:09.603 they were not operationally sound and they were more 00:52:09.603 --> 00:52:12.737 of a public affairs communications press person 00:52:12.737 --> 00:52:15.864 that they couldn't answer and help the counties 00:52:15.864 --> 00:52:18.270 on operational questions. 00:52:18.270 --> 00:52:19.580 Questions about the system, 00:52:19.580 --> 00:52:23.180 how the system's functioning, more specific. 00:52:23.180 --> 00:52:26.010 So, are your new reps that you just, these new 28 reps 00:52:26.010 --> 00:52:29.570 that you just established, are they people that are aware 00:52:29.570 --> 00:52:31.513 of operational issues? 00:52:33.390 --> 00:52:37.000 So Aaron, allow me to start with the answer 00:52:37.000 --> 00:52:39.325 because that was also a gap that I identified 00:52:39.325 --> 00:52:42.210 in my engagement as well. 00:52:42.210 --> 00:52:45.600 So, beyond what Aaron just mentioned, 00:52:45.600 --> 00:52:50.003 each of the counties that will be engaged in the PSPS event 00:52:50.003 --> 00:52:55.003 will have not only an operational individual 00:52:55.690 --> 00:52:58.570 that can understand the grid in that community, 00:52:58.570 --> 00:53:03.570 but also a GIS individual to help with the technology. 00:53:04.140 --> 00:53:09.140 And furthermore, I'm gonna be assigning actual trucks, 00:53:09.166 --> 00:53:14.166 at least one construction vehicle to facilitate 00:53:14.170 --> 00:53:16.940 real time engagement of things that are happening 00:53:16.940 --> 00:53:19.850 beyond a central command scope. 00:53:19.850 --> 00:53:23.460 The intent here as you stated, we are a large organization. 00:53:23.460 --> 00:53:25.330 47 counties. 00:53:25.330 --> 00:53:29.615 We cannot manage this event effectively from San Francisco. 00:53:29.615 --> 00:53:34.615 So, our entire intent or my intent was to push out 00:53:35.005 --> 00:53:37.760 the decision making process as much as possible 00:53:37.760 --> 00:53:39.115 in an integrated way. 00:53:39.115 --> 00:53:42.420 And the only way that I can do that is have operational 00:53:42.420 --> 00:53:47.420 people with the OES's in these communities facilitating 00:53:50.030 --> 00:53:52.243 what I call real time operation conversations 00:53:52.243 --> 00:53:55.740 and havin' that information be passed up to the EOC 00:53:55.740 --> 00:53:58.343 for validation and then execution. 00:54:00.655 --> 00:54:02.822 [President Batjer] Okay. 00:54:04.530 --> 00:54:05.363 Director Ghilarducci, 00:54:05.363 --> 00:54:08.250 do you have any follow up questions on that? 00:54:08.250 --> 00:54:10.050 Yeah, thanks Michael. 00:54:10.050 --> 00:54:12.326 I think that the devil's in the details on this 00:54:12.326 --> 00:54:17.326 and I think I know the direction you're going, 00:54:17.500 --> 00:54:18.653 I appreciate that. 00:54:19.510 --> 00:54:24.510 But I think there's still this, the nuances is that actual 00:54:25.370 --> 00:54:30.370 ability to engage with local officials, both leading 00:54:31.090 --> 00:54:36.090 up to a PSPS in the preparation and planning phase. 00:54:36.380 --> 00:54:41.330 And then in the real time during the PSPS with real time 00:54:41.330 --> 00:54:44.940 information that they can actually 00:54:46.170 --> 00:54:50.453 be able to express to the community, their constituents, 00:54:51.340 --> 00:54:54.498 that public safety entities can respond accordingly 00:54:54.498 --> 00:54:59.498 and I guess I didn't really hear from that answer 00:54:59.580 --> 00:55:02.900 that the individuals Aaron talked about 00:55:02.900 --> 00:55:05.390 increasing the number, that those individuals 00:55:05.390 --> 00:55:07.490 that are gonna be tied to the counties 00:55:09.210 --> 00:55:13.402 will have all the authority and information and the ability 00:55:13.402 --> 00:55:17.110 to answer all of those questions in real time and be able 00:55:17.110 --> 00:55:19.917 to actually proactively provide information 00:55:19.917 --> 00:55:23.540 to those counties so that no one is in a place 00:55:23.540 --> 00:55:26.796 where they're reacting and waiting for information. 00:55:26.796 --> 00:55:28.520 Does that make sense? 00:55:28.520 --> 00:55:29.429 Yes, Sir, it does. 00:55:29.429 --> 00:55:32.780 And so that is our intent and so the detail 00:55:32.780 --> 00:55:35.503 going forward and we'll continue to work with your staff 00:55:35.503 --> 00:55:37.940 and the county to ensure we close any gap 00:55:37.940 --> 00:55:40.610 that we have in that space. 00:55:40.610 --> 00:55:43.748 I do know that, for example the portal that we have 00:55:43.748 --> 00:55:47.790 developed to facilitate information sharing 00:55:47.790 --> 00:55:51.490 between various groups, ELC to the various counties. 00:55:51.490 --> 00:55:54.100 We will continue to enhance that based on feedback 00:55:54.100 --> 00:55:55.253 from our county and tribes to ensure 00:55:55.253 --> 00:55:56.830 that they have that information. 00:55:56.830 --> 00:56:01.530 But in terms of the protocol of operating through a PSPS 00:56:01.530 --> 00:56:05.270 in prep doing it even after we are still working 00:56:05.270 --> 00:56:07.200 through those details and we'll continue to work 00:56:07.200 --> 00:56:08.700 with our partners to ensure 00:56:08.700 --> 00:56:11.730 we bring their insight into making sure. 00:56:11.730 --> 00:56:14.760 Because it is not operationally sound or it doesn't, 00:56:14.760 --> 00:56:17.490 it's more a facade and we can't have a facade. 00:56:17.490 --> 00:56:18.742 They have to be operational in a way 00:56:18.742 --> 00:56:22.830 that they would make decisions, inform their stakeholders, 00:56:22.830 --> 00:56:27.084 their neighbors in essence in a way that we can have 00:56:27.084 --> 00:56:30.180 that insight, not only at the county level 00:56:30.180 --> 00:56:31.434 but all the way up to the ELC. 00:56:31.434 --> 00:56:35.300 So, I give you one example when I was in El Dorado County, 00:56:35.300 --> 00:56:38.380 and this is where it is really kinda hit home with me. 00:56:38.380 --> 00:56:40.230 I was shown a particular circuit 00:56:41.360 --> 00:56:44.190 that was part of the PSPS that was actually 00:56:44.190 --> 00:56:46.250 in kind of an urban area serving 00:56:46.250 --> 00:56:48.290 at a kind of four lane highway, 00:56:48.290 --> 00:56:52.110 serving a grocery store and I think a hardware store. 00:56:52.110 --> 00:56:55.520 And all it would've taken was one switch, 00:56:55.520 --> 00:56:58.520 I would have had that community up if you will, 00:56:58.520 --> 00:57:02.510 and with some of the main requirements 00:57:02.510 --> 00:57:03.630 to keep the community going, 00:57:03.630 --> 00:57:05.570 including the traffic signals 00:57:05.570 --> 00:57:08.890 that we couldn't see from San Francisco 00:57:08.890 --> 00:57:11.587 and furthermore there was understanding of that 00:57:11.587 --> 00:57:13.350 at the local level but it was no mean 00:57:13.350 --> 00:57:15.050 if you have an operation 00:57:15.050 --> 00:57:16.920 of communication backed up to the ELC. 00:57:16.920 --> 00:57:19.550 So, Mark's willin' to work in on that protocol 00:57:19.550 --> 00:57:20.970 for us right now and Mark, 00:57:20.970 --> 00:57:23.473 you wanna add anything to that statement? 00:57:24.780 --> 00:57:26.410 My statement? 00:57:26.410 --> 00:57:31.230 Yeah, the only thing I would cover or add Michael, 00:57:31.230 --> 00:57:36.230 is the fact that the public safety specialists 00:57:36.380 --> 00:57:40.523 that will be county liaison representatives during an event, 00:57:41.545 --> 00:57:43.630 the single point of contact, 00:57:43.630 --> 00:57:47.820 if you will between the counties and PG&E as it relates 00:57:47.820 --> 00:57:50.400 to emergency management, emergency response, 00:57:50.400 --> 00:57:54.130 when we're in event space, they're the county liaisons, 00:57:54.130 --> 00:57:56.480 all of those employees are trained up fully 00:57:56.480 --> 00:58:00.780 on SEMS and so we can talk the common language 00:58:00.780 --> 00:58:02.640 and have a common operating picture 00:58:02.640 --> 00:58:05.230 and communicate effectively with respect 00:58:05.230 --> 00:58:08.797 to status of the event in terms 00:58:08.797 --> 00:58:12.483 that we can all understand to align the response. 00:58:15.480 --> 00:58:17.599 So, just a quick, I have a- 00:58:17.599 --> 00:58:21.250 Sorry Mary, just a quick follow up if I could. 00:58:21.250 --> 00:58:23.279 So thanks, I appreciate that. 00:58:23.279 --> 00:58:25.720 I don't wanna belabor the issue 00:58:26.810 --> 00:58:29.900 and the SEMS training personnel in the field 00:58:29.900 --> 00:58:33.950 and talk the talk and walk the walk is really critical. 00:58:33.950 --> 00:58:37.113 But the public affairs folks or anybody 00:58:37.113 --> 00:58:40.163 that's actually engaging with the locals, 00:58:41.330 --> 00:58:43.610 I'll just reiterate how important this year 00:58:43.610 --> 00:58:47.270 that they're not gonna just articulate a press release. 00:58:47.270 --> 00:58:49.107 They're gonna actually have the information 00:58:49.107 --> 00:58:52.150 that's necessary to share in real time. 00:58:52.150 --> 00:58:52.983 So, I won't belabor the point. 00:58:52.983 --> 00:58:55.497 I think you know the issue that we're concerned with 00:58:55.497 --> 00:58:56.913 and so I appreciate that. 00:58:58.210 --> 00:58:59.043 Thank you, Director. Thanks, Mark. 00:58:59.043 --> 00:59:01.447 I do, Director and we're clear 00:59:01.447 --> 00:59:02.957 and that's our intent. 00:59:04.330 --> 00:59:05.839 Okay, Mark, thanks. 00:59:05.839 --> 00:59:10.140 I have, you raised it out to the distribution transmission. 00:59:10.140 --> 00:59:11.600 I have a question. 00:59:11.600 --> 00:59:14.420 I believe that most of your de-energization actions 00:59:14.420 --> 00:59:18.860 have been to turn off your distribution lines. 00:59:18.860 --> 00:59:21.350 What is your policy, Michael, and protocol 00:59:21.350 --> 00:59:24.060 that de-energizing transmission lines, 00:59:24.060 --> 00:59:26.340 when you were trying to avoid your infrastructure 00:59:26.340 --> 00:59:28.734 starting a fire in certain areas? 00:59:28.734 --> 00:59:30.310 And there was a certain problem 00:59:30.310 --> 00:59:32.593 with this in Humboldt County last year. 00:59:33.710 --> 00:59:34.940 Yeah, thank you for the question. 00:59:34.940 --> 00:59:39.940 So, our low voltage transmission lines present a challenge 00:59:41.020 --> 00:59:43.780 in terms of operating into a high wind event 00:59:43.780 --> 00:59:46.687 that we experienced last year. 00:59:46.687 --> 00:59:50.640 So, in essence we did de-energize 60 or 70 00:59:50.640 --> 00:59:54.180 community transmission lines to mitigate that threat. 00:59:54.180 --> 00:59:57.740 In turn, de-energizing substations that led 00:59:57.740 --> 01:00:01.100 to massive de-energization of communities 01:00:02.110 --> 01:00:04.750 to mitigate that threat or that issue 01:00:05.920 --> 01:00:09.600 the backup generation was really for that primary purpose, 01:00:09.600 --> 01:00:12.310 to identify those substations that were, 01:00:12.310 --> 01:00:17.310 who will high probability of being impacted by PSPS events 01:00:18.384 --> 01:00:22.402 and have those substations be if you will designed 01:00:22.402 --> 01:00:25.540 and fitted with backup generation to in fact, 01:00:25.540 --> 01:00:27.720 take the place of the transmission line. 01:00:27.720 --> 01:00:29.670 So, I could de-energize that line and still keep 01:00:29.670 --> 01:00:33.110 the substation energized. 01:00:33.110 --> 01:00:37.567 Furthermore, we also repurposed some of our generation. 01:00:37.567 --> 01:00:40.674 So, in Humboldt County, for example, our generation team 01:00:40.674 --> 01:00:44.250 and our transmission team repurposed that plant 01:00:44.250 --> 01:00:47.280 so now it can be ours and operate and serve 01:00:47.280 --> 01:00:49.877 that community without transmission at all. 01:00:49.877 --> 01:00:53.380 Which by the way has 80,000 customer accounts. 01:00:53.380 --> 01:00:55.390 So, that was really the first order 01:00:55.390 --> 01:00:57.080 from an operational standpoint. 01:00:57.080 --> 01:00:59.157 I talked about the county and how we engage 01:00:59.157 --> 01:01:02.357 with the county and the director reemphasized 01:01:02.357 --> 01:01:03.547 that in his question. 01:01:03.547 --> 01:01:05.160 The was really the most important area 01:01:05.160 --> 01:01:06.470 from the standpoint of engagement, 01:01:06.470 --> 01:01:08.070 with the operational engagement. 01:01:10.440 --> 01:01:13.470 Addressing these transmission lines and how they impacted 01:01:13.470 --> 01:01:16.650 these events and brought these limits to a grand scale 01:01:16.650 --> 01:01:20.000 was the number one issue for us on the operating side. 01:01:20.000 --> 01:01:22.520 Thus, the reason for the 458 megawatts 01:01:22.520 --> 01:01:25.170 of backup generation that we have available to deploy. 01:01:25.170 --> 01:01:29.165 And we will have 62 substations ready to be able 01:01:29.165 --> 01:01:34.165 to be connected to these generators within hours. 01:01:39.338 --> 01:01:40.980 [President Batjer] Well, will the restoration times 01:01:40.980 --> 01:01:42.580 be longer for the transmission lines 01:01:42.580 --> 01:01:45.063 than that have been de-energized? 01:01:45.976 --> 01:01:49.841 Well, when I have the backup generation in place, 01:01:49.841 --> 01:01:51.880 it goes through the same protocol 01:01:51.880 --> 01:01:53.810 as we do with all of our lines. 01:01:53.810 --> 01:01:56.637 Once the mines, once the wind dissipates, 01:01:56.637 --> 01:02:00.910 we'll launch our helicopters and they are in our fixed wing 01:02:00.910 --> 01:02:03.700 aircraft which will now help infrared technology 01:02:03.700 --> 01:02:06.068 that we can fly at night and they patrol those lines 01:02:06.068 --> 01:02:07.314 making sure that there's no trees 01:02:07.314 --> 01:02:08.790 that's fallen into those lines. 01:02:08.790 --> 01:02:12.450 Then once that patrol is complete, we will energize 01:02:12.450 --> 01:02:16.160 those lines and they fall within that 12 hour daylight. 01:02:16.160 --> 01:02:18.630 Our goal that we have, that includes both 01:02:18.630 --> 01:02:20.787 transmission and distribution. 01:02:23.816 --> 01:02:25.388 [President Batjer] Okay, there's some big concerns there. 01:02:25.388 --> 01:02:29.020 And the substations, the 52 substations, 01:02:29.020 --> 01:02:32.400 how did you prioritize where they are 01:02:34.256 --> 01:02:37.540 and which ones you chose for the backup, then? 01:02:37.540 --> 01:02:39.600 Backup generation? Yes, Ma'am. 01:02:39.600 --> 01:02:40.660 Yeah, thank you for the question. 01:02:40.660 --> 01:02:44.250 So we, this was all about probability and we have 01:02:44.250 --> 01:02:46.262 a full season to look back on 01:02:46.262 --> 01:02:49.370 and to see where we had these events happening 01:02:49.370 --> 01:02:52.277 and they've been served by these transmission lines. 01:02:52.277 --> 01:02:57.277 And so we just have these substations, if you will, 01:02:58.769 --> 01:03:02.137 in some cases, we have the generation already there on site. 01:03:02.137 --> 01:03:04.080 In some cases, we have them in a place 01:03:04.080 --> 01:03:08.290 where they can be deployed within hours. 01:03:08.290 --> 01:03:09.556 In other words, they're stationed 01:03:09.556 --> 01:03:10.740 somewhere in Northern California 01:03:10.740 --> 01:03:13.700 to help facilitate any anomalies 01:03:13.700 --> 01:03:16.950 that may have occurred that we didn't anticipate. 01:03:16.950 --> 01:03:21.433 And beyond just the 52, we can actually serve any 01:03:22.314 --> 01:03:25.450 substations at any time. 01:03:25.450 --> 01:03:27.690 It just takes a little bit longer because we'll have 01:03:27.690 --> 01:03:30.320 a switching order that's already pre-planned. 01:03:30.320 --> 01:03:32.530 But so, to answer your question directly, 01:03:32.530 --> 01:03:33.990 it was based on the probability 01:03:33.990 --> 01:03:35.547 of the substation being de-energized 01:03:35.547 --> 01:03:36.380 because of a PSPS event. 01:03:38.560 --> 01:03:40.134 Okay, thank you. 01:03:40.134 --> 01:03:43.008 That's helpful to have more specificity. 01:03:43.008 --> 01:03:43.841 I'm sure there's 01:03:43.841 --> 01:03:45.712 more questions Yes, Ma'am. 01:03:45.712 --> 01:03:47.045 from the dais. 01:03:48.943 --> 01:03:51.850 Martha, do you have any question? 01:03:51.850 --> 01:03:53.410 Yes, thank you President Batjer. 01:03:53.410 --> 01:03:56.257 Just in regards to that follow up question, 01:03:56.257 --> 01:03:59.760 I'm really trying to understand the role of the public 01:03:59.760 --> 01:04:02.170 safety specialists, especially in those areas 01:04:02.170 --> 01:04:06.050 where they've lacked that local presence. 01:04:06.050 --> 01:04:07.979 Of course, we talked a lot about in the past 01:04:07.979 --> 01:04:10.960 and these discussions about Lake County. 01:04:10.960 --> 01:04:13.000 We received another letter from the county, 01:04:13.000 --> 01:04:15.930 I think about a half and a month ago now. 01:04:15.930 --> 01:04:20.930 And they seem to have continued lack of communication 01:04:21.340 --> 01:04:25.313 with your local specialist or anyone there. 01:04:26.650 --> 01:04:29.650 Really, the question they had is what's the status 01:04:29.650 --> 01:04:32.430 of the backup generation for their substations? 01:04:32.430 --> 01:04:35.500 I saw a subsequent response from all of you 01:04:35.500 --> 01:04:40.270 but kind of continues to be a lack of clarity 01:04:40.270 --> 01:04:42.180 of what the role is with the specialists 01:04:42.180 --> 01:04:44.630 and how much work they are really doing with the local 01:04:44.630 --> 01:04:48.650 counties and emergency preparedness agencies 01:04:48.650 --> 01:04:53.650 on who they can simply call to know if there is a shift 01:04:54.760 --> 01:04:57.302 of where the need for backup generation is, 01:04:57.302 --> 01:05:00.410 where if all the substations will be provided backup 01:05:00.410 --> 01:05:04.050 generation just as one example. 01:05:04.050 --> 01:05:06.600 And I have a couple of their follow ups. 01:05:06.600 --> 01:05:08.250 So that's really the big one 01:05:08.250 --> 01:05:11.610 that I think we heard from the county. 01:05:11.610 --> 01:05:14.543 And I don't know if you have a specific response there. 01:05:16.300 --> 01:05:17.760 First, thank you for the question 01:05:17.760 --> 01:05:22.110 and I would ask Aaron to speak about Lake County 01:05:22.110 --> 01:05:26.900 and then Martha we need to, I would ask you to be more 01:05:26.900 --> 01:05:30.577 specific about the public safety specialists 01:05:30.577 --> 01:05:33.190 and their roles if they engage our counties. 01:05:33.190 --> 01:05:35.440 So, Aaron, you wanna speak about Lake County? 01:05:36.375 --> 01:05:39.349 Thank you, Michael and thank you Commissioner. 01:05:39.349 --> 01:05:44.349 With regard to Lake County, we have had a series of ongoing 01:05:45.900 --> 01:05:48.817 dialogues, we've had six meetings now with them 01:05:48.817 --> 01:05:51.000 over the last several months 01:05:51.000 --> 01:05:54.350 where we have been having these various discussions, 01:05:54.350 --> 01:05:58.610 some with more the staff in the counties talking 01:05:58.610 --> 01:06:01.094 about some of the specific micro grids. 01:06:01.094 --> 01:06:03.000 In our response to them, 01:06:03.000 --> 01:06:05.940 we did let them know that we are planning to provide 01:06:05.940 --> 01:06:08.830 a substation enabled temporary generation 01:06:08.830 --> 01:06:11.330 at all substations within the county, 01:06:11.330 --> 01:06:15.290 where there would be a potential for impact. 01:06:15.290 --> 01:06:17.640 So, there is for example, one substation 01:06:17.640 --> 01:06:20.210 where it's just sort of a weigh station 01:06:20.210 --> 01:06:22.070 and we don't actually serve customers off it. 01:06:22.070 --> 01:06:26.130 So that substation is not being provided backup generation. 01:06:26.130 --> 01:06:29.360 So, we did provide that clarity with them, myself 01:06:29.360 --> 01:06:31.690 and a couple of our other subject matter experts 01:06:31.690 --> 01:06:34.500 will be presenting at their resilience committee 01:06:34.500 --> 01:06:39.020 on 9/1 in a couple of weeks here to provide further 01:06:39.020 --> 01:06:42.210 information for the county as we continue to have 01:06:42.210 --> 01:06:45.753 an ongoing dialogue about their concerns and questions. 01:06:47.620 --> 01:06:48.453 Thank you. 01:06:48.453 --> 01:06:50.870 And just in regards to the public safety specialists, 01:06:50.870 --> 01:06:55.870 do they all, are they the group tasked 01:06:55.930 --> 01:06:58.450 or the individuals tasked with knowing what all the local 01:06:58.450 --> 01:07:00.100 critical facilities are? 01:07:00.100 --> 01:07:02.770 You mentioned kind of a territory wide effort 01:07:02.770 --> 01:07:06.630 with hospitals but who's in charge of other critical 01:07:06.630 --> 01:07:11.270 facilities, water, telco, food banks 01:07:11.270 --> 01:07:12.970 as Commissioner Shiroma said? 01:07:14.156 --> 01:07:15.060 Thank you for the question. 01:07:15.060 --> 01:07:18.889 Mark, do you wanna talk more specifically about this? 01:07:18.889 --> 01:07:22.020 The assessors and their roles? 01:07:22.020 --> 01:07:26.540 Yeah, thank you Michael and thanks for the question 01:07:27.380 --> 01:07:29.250 Commissioner Guzman Aceves. 01:07:29.250 --> 01:07:32.910 So, with respect to the public safety's specialized areas 01:07:32.910 --> 01:07:36.070 of responsibility, their primary responsibility 01:07:36.070 --> 01:07:39.610 is the point of contact for emergency response 01:07:39.610 --> 01:07:43.760 and being that single point of contact 01:07:43.760 --> 01:07:46.740 for any type of hazard, not just the public safety 01:07:46.740 --> 01:07:50.371 power shut offs but also active fires, 01:07:50.371 --> 01:07:54.050 any earthquakes, any storm activity, 01:07:54.050 --> 01:07:57.730 that's really the job scope to be that point person 01:07:57.730 --> 01:08:01.700 and then when we're in actual event management 01:08:01.700 --> 01:08:05.730 or incident management, they are the county liaison 01:08:05.730 --> 01:08:08.470 or agency rep representing PG&E. 01:08:08.470 --> 01:08:12.440 With respect to understanding all of the work that goes on 01:08:12.440 --> 01:08:14.770 within a county and understanding where all their critical 01:08:14.770 --> 01:08:16.967 sites are within the county, 01:08:16.967 --> 01:08:21.130 that's a group effort from our customer team 01:08:21.130 --> 01:08:23.397 and our local public affairs team. 01:08:23.397 --> 01:08:26.160 But the voice to the counties should be 01:08:26.160 --> 01:08:28.690 the public safety specialist. 01:08:28.690 --> 01:08:29.860 And if we've got some gaps there, 01:08:29.860 --> 01:08:31.643 we'll be happy to follow up. 01:08:33.100 --> 01:08:34.420 I would also add to that, 01:08:34.420 --> 01:08:37.769 we do have maps to all critical facilities by county. 01:08:37.769 --> 01:08:42.764 So, it's not just one sector of critical customers. 01:08:42.764 --> 01:08:45.597 It's all critical customers in Floyd County 01:08:45.597 --> 01:08:48.370 and that map will be continually updated 01:08:48.370 --> 01:08:51.819 to reflect the most latest information. 01:08:51.819 --> 01:08:53.280 [President Batjer] Michael, will those maps 01:08:53.280 --> 01:08:56.293 also include COVID-19 testing sites? 01:08:57.370 --> 01:09:00.970 We're very concerned about making sure that testing sites 01:09:00.970 --> 01:09:03.153 are still up and functioning. 01:09:04.660 --> 01:09:07.945 Absolutely, and so we, and we consider those 01:09:07.945 --> 01:09:12.380 part of our pandemic critical infrastructure 01:09:12.380 --> 01:09:17.380 and we defined pandemic in terms of the testing sites 01:09:19.030 --> 01:09:23.283 where there's a need for electricity, 01:09:25.510 --> 01:09:27.930 as well as the temporary hospitals, 01:09:27.930 --> 01:09:29.860 the other medical facilities, 01:09:29.860 --> 01:09:31.960 the temporary lodging and whatnot, 01:09:31.960 --> 01:09:32.793 what I mentioned earlier. 01:09:32.793 --> 01:09:35.280 That's kind of a total portfolio of what 01:09:35.280 --> 01:09:39.270 I call these barriers, important facilities 01:09:39.270 --> 01:09:41.930 to doing a piece that needs 01:09:41.930 --> 01:09:44.460 to be energized during a PSPS event. 01:09:44.460 --> 01:09:46.332 But with that I'll ask Laurie 01:09:46.332 --> 01:09:48.623 if you wanna add anymore insight to that. 01:09:51.980 --> 01:09:52.968 Thanks, Michael. 01:09:52.968 --> 01:09:56.830 We've added all of the critical sites and the pandemic 01:09:56.830 --> 01:10:01.830 COVID sites into the agency and county portals. 01:10:02.780 --> 01:10:06.100 So, those will all be available and we will be tracking them 01:10:06.100 --> 01:10:08.890 as well as the public safety specialists 01:10:08.890 --> 01:10:10.553 in coordination with the county. 01:10:12.367 --> 01:10:14.310 And I would ask that, 01:10:14.310 --> 01:10:15.486 I'm sorry. Go ahead, go ahead. 01:10:15.486 --> 01:10:17.095 (indistinct) 01:10:17.095 --> 01:10:19.920 I was gonna say that back to being nimble 01:10:19.920 --> 01:10:22.640 and havin' operational boots on the ground 01:10:22.640 --> 01:10:24.170 in those particular counties, 01:10:24.170 --> 01:10:28.520 there was a gap that we did not cover in our plan, 01:10:28.520 --> 01:10:29.670 that gap is gonna be closed 01:10:29.670 --> 01:10:30.990 just by the one phone call 01:10:30.990 --> 01:10:33.390 to the local counties, the OUC, 01:10:33.390 --> 01:10:35.870 and then we're there and we can deploy whatever 01:10:35.870 --> 01:10:38.377 is necessary to close that gap 01:10:38.377 --> 01:10:40.638 and that is the operational part of this is that, 01:10:40.638 --> 01:10:43.680 we have to, you can plan to a degree, 01:10:43.680 --> 01:10:46.020 but I just know from my own experience 01:10:46.020 --> 01:10:46.853 that there has to be a need 01:10:46.853 --> 01:10:49.020 to be able to be nimble enough to address 01:10:49.020 --> 01:10:52.497 these emerging issues that we think speaks to our plan. 01:10:53.726 --> 01:10:56.410 Okay, that's helpful and Michael I see you're, 01:10:56.410 --> 01:10:57.420 oh, I'm sorry. 01:10:57.420 --> 01:10:58.510 Go ahead, Commissioner Shiroma. 01:10:58.510 --> 01:11:01.740 President Batjer, I was just going to add, 01:11:01.740 --> 01:11:03.287 we are tracking the testing sites 01:11:03.287 --> 01:11:05.905 but we're also working directly with customers 01:11:05.905 --> 01:11:08.550 to identify facilities directly involved 01:11:08.550 --> 01:11:10.980 in this test kit production, 01:11:10.980 --> 01:11:13.330 treatment development and vaccine development. 01:11:13.330 --> 01:11:15.890 So we've expanded beyond just the test site. 01:11:15.890 --> 01:11:18.560 So we can be in support of those customers 01:11:19.640 --> 01:11:24.640 that are helping to stem this issue. 01:11:25.780 --> 01:11:27.410 And so that we can be in support and ensure 01:11:27.410 --> 01:11:28.497 that they're energized and they have 01:11:28.497 --> 01:11:30.790 the support that they need. 01:11:30.790 --> 01:11:31.623 [President Batjer] Okay. 01:11:31.623 --> 01:11:32.456 Thank you 01:11:32.456 --> 01:11:33.669 for that clarification. Okay. 01:11:33.669 --> 01:11:36.760 President Batjer, I do really have two questions, 01:11:36.760 --> 01:11:40.660 but I'm gonna just lead to Director Porter first. 01:11:40.660 --> 01:11:41.493 Okay. Chief Porter. 01:11:41.493 --> 01:11:42.983 [President Batjer] Chief Porter? 01:11:44.850 --> 01:11:47.160 I'm sorry, I can't see Chief Porter so... 01:11:48.010 --> 01:11:49.013 Yeah, go ahead. I'm unmuted now. 01:11:49.013 --> 01:11:52.289 Thanks and thanks for the deferral. 01:11:52.289 --> 01:11:57.289 I do have a public safety specialist kind of maybe more 01:11:58.011 --> 01:12:00.910 in the weeds question, 01:12:00.910 --> 01:12:03.870 but it comes with baggage from the past. 01:12:03.870 --> 01:12:07.190 I just wanna make sure that we're on the same page. 01:12:07.190 --> 01:12:10.090 Several of your public safety specialists, 01:12:10.090 --> 01:12:15.090 I believe have been hired from retirees 01:12:16.170 --> 01:12:18.593 out of both OES and Cal fire, 01:12:19.530 --> 01:12:22.800 or they have significant relationships 01:12:22.800 --> 01:12:26.152 with several of our employees 01:12:26.152 --> 01:12:30.500 in both organizations and maybe others. 01:12:30.500 --> 01:12:35.500 I wanna be sure that you have worked diligently to ensure 01:12:36.370 --> 01:12:39.590 that they are not using personal relationships 01:12:39.590 --> 01:12:42.861 and phone lists that they brought with them 01:12:42.861 --> 01:12:47.861 from previous employment to make contacts, 01:12:48.410 --> 01:12:53.410 to get answers and to have conversations at a level 01:12:54.750 --> 01:12:59.390 that is inappropriate under the circumstances 01:12:59.390 --> 01:13:01.743 that might be unfolding at any one point. 01:13:03.350 --> 01:13:07.340 I wanna make sure that they are all following a chain 01:13:07.340 --> 01:13:11.840 of command and a communications plan that is appropriate 01:13:11.840 --> 01:13:15.173 to keep the counties in the loop to keep 01:13:15.173 --> 01:13:17.430 the state agencies in the loop 01:13:18.580 --> 01:13:20.598 because as you know, Michael, 01:13:20.598 --> 01:13:22.993 we've had conversations in the past. 01:13:23.830 --> 01:13:28.830 Sometimes you can get the quick answer at the local level, 01:13:29.340 --> 01:13:31.990 but the rest of us don't know what's going on 01:13:31.990 --> 01:13:36.990 in the broader emergency management program area 01:13:37.020 --> 01:13:39.322 when those personal relationships 01:13:39.322 --> 01:13:43.900 are utilized outside of the chain of command. 01:13:43.900 --> 01:13:47.730 Are you comfortable that the 28 plus specialists 01:13:47.730 --> 01:13:52.245 and any other field reps are going to follow 01:13:52.245 --> 01:13:56.633 a communication plan and not go outside of that? 01:13:58.270 --> 01:14:01.843 Chief Porter thank you for the question and absolutely. 01:14:01.843 --> 01:14:04.410 I will not ever forget our conversation 01:14:04.410 --> 01:14:06.020 on this mattered and naturally 01:14:06.020 --> 01:14:11.020 at the very next moment, the communication or inappropriate 01:14:11.620 --> 01:14:14.620 or unauthorized communications ceased. 01:14:14.620 --> 01:14:17.650 And so, you're correct. 01:14:17.650 --> 01:14:20.100 The PSPS do have law enforcement 01:14:20.100 --> 01:14:22.460 and first responders background. 01:14:22.460 --> 01:14:24.848 Obviously that is a germane to what we do 01:14:24.848 --> 01:14:26.140 and that brings that skillset 01:14:26.140 --> 01:14:27.660 so we can better serve our communities 01:14:27.660 --> 01:14:32.093 and also partner with you and in the capitol of the ES. 01:14:33.330 --> 01:14:37.057 But with that said, that is professional experience 01:14:39.040 --> 01:14:42.400 that we're leveraging, not their personal relationships 01:14:42.400 --> 01:14:44.730 they carry with them from the previous roles. 01:14:44.730 --> 01:14:49.730 So, respecting the chain of command, 01:14:50.410 --> 01:14:55.230 understanding the idea of discipline and communication. 01:14:55.230 --> 01:15:00.230 Transparency is something that we continue to reinforce, 01:15:00.820 --> 01:15:04.800 and by some chance there's an action that goes outside 01:15:04.800 --> 01:15:07.363 that expectations, we will address it immediately. 01:15:10.240 --> 01:15:13.450 Thank you for that response and I believe that's the case 01:15:13.450 --> 01:15:15.480 we'll be monitoring as well. 01:15:15.480 --> 01:15:19.820 I just get difficult as you know, to track our own 01:15:19.820 --> 01:15:23.307 conversations within large departments like we are. 01:15:23.307 --> 01:15:24.840 So, thank you. 01:15:24.840 --> 01:15:25.930 Absolutely. 01:15:25.930 --> 01:15:28.593 I normally have a, I do a proclamation 01:15:28.593 --> 01:15:31.773 and they didn't wanna know that it came from me 01:15:31.773 --> 01:15:36.580 and that there'll be accountability associated 01:15:36.580 --> 01:15:40.350 with that online around clear expectation. 01:15:40.350 --> 01:15:43.070 They will further validate that their own means as well. 01:15:43.070 --> 01:15:47.833 So, understood and we'll follow up, ensure that happens. 01:15:48.710 --> 01:15:50.000 Thank you. 01:15:50.000 --> 01:15:51.200 Yes, Sir. 01:15:51.200 --> 01:15:52.885 [President Batjer] Thanks, Chief Porter. 01:15:52.885 --> 01:15:55.040 Commissioner Shiroma, did you, I think you had, 01:15:55.040 --> 01:15:58.020 you deferred to the chief, so do you have a question? 01:15:58.020 --> 01:16:00.377 Yes, thank you, thank you, President Batjer. 01:16:00.377 --> 01:16:04.570 So, Michael, you're keenly aware the decades of lack 01:16:04.570 --> 01:16:09.570 of trust between your customers and PG&E. 01:16:09.761 --> 01:16:11.970 You alluded to getting out of San Francisco, 01:16:11.970 --> 01:16:13.897 getting out of industry and into the communities 01:16:13.897 --> 01:16:16.271 and that is so essential. 01:16:16.271 --> 01:16:19.200 My question has to do with your listening sessions 01:16:19.200 --> 01:16:24.200 and did you meet with the indigenous farm working community? 01:16:26.745 --> 01:16:29.880 They don't speak Spanish, they don't speak English. 01:16:29.880 --> 01:16:32.523 They rely upon leadership. 01:16:33.440 --> 01:16:37.510 There's a tendency for that distrust, 01:16:37.510 --> 01:16:40.950 not only with you, with many. 01:16:40.950 --> 01:16:45.210 Also the long community, similarly, that rely heavily upon 01:16:45.210 --> 01:16:48.720 leadership to convey information. 01:16:48.720 --> 01:16:51.170 And in meeting with these communities, 01:16:51.170 --> 01:16:54.113 which indicate whether you met with them or not, 01:16:54.960 --> 01:16:58.594 give an example, maybe for any of the listening sessions, 01:16:58.594 --> 01:17:00.010 any of the stakeholder meetings, 01:17:00.010 --> 01:17:04.918 give an example where somebody said something that caused 01:17:04.918 --> 01:17:09.330 you all to make changes, what would be an example of that? 01:17:09.330 --> 01:17:10.163 I just need one. 01:17:11.300 --> 01:17:13.540 Okay, thank you for the question. 01:17:13.540 --> 01:17:16.270 So, I'll ask Aaron to provide you details 01:17:16.270 --> 01:17:17.920 but I'll give you one personally. 01:17:20.090 --> 01:17:24.211 So, in Eldorado County, I never listen to the session 01:17:24.211 --> 01:17:29.211 and Placerville and city were there as well. 01:17:29.590 --> 01:17:34.590 And in that session, this idea of around providing means 01:17:39.020 --> 01:17:44.020 for the OEC to provide operational data information 01:17:46.850 --> 01:17:50.360 to the EOC and then act on that data without going through 01:17:50.360 --> 01:17:53.423 the protocols we have at a system level, 01:17:55.660 --> 01:18:00.480 installing devices, that was not part of our plan, 01:18:02.279 --> 01:18:03.250 in a different location 01:18:03.250 --> 01:18:06.610 because of their knowledge, that worked. 01:18:06.610 --> 01:18:09.340 So I trained with one way, and then after that conversation, 01:18:09.340 --> 01:18:10.700 we changed those plans based 01:18:10.700 --> 01:18:12.913 on that information or that conversation. 01:18:15.120 --> 01:18:17.550 So in terms of, I can speak about tribal governments 01:18:17.550 --> 01:18:20.030 and then I'll let Aaron speak about these other communities 01:18:20.030 --> 01:18:23.563 that are definitely reporting to this entire effort. 01:18:24.690 --> 01:18:27.440 We treat tribal government and counties the same. 01:18:27.440 --> 01:18:30.127 So they got the same engagement with us as the counties did. 01:18:30.127 --> 01:18:31.667 There was no difference in their engagement with us, 01:18:31.667 --> 01:18:33.953 but in terms of the other communities you mentioned, 01:18:33.953 --> 01:18:36.183 I'll ask Aaron to speak to that directly. 01:18:36.183 --> 01:18:39.383 Any other examples that when we changed our plan 01:18:39.383 --> 01:18:41.193 based on what we heard? 01:18:44.140 --> 01:18:44.977 Yeah, so thanks Michael. 01:18:44.977 --> 01:18:47.697 Thank you for the question, Commissioner. 01:18:47.697 --> 01:18:52.230 Another example I can provide is in doing our outreach 01:18:52.230 --> 01:18:54.210 with the tribal communities, 01:18:54.210 --> 01:18:57.110 we held four different listening sessions in Lake Humboldt, 01:18:57.110 --> 01:19:00.570 Mendocino and Sonoma County with the tribe, 01:19:00.570 --> 01:19:02.400 private specific. 01:19:02.400 --> 01:19:06.097 We also organized the entire emergency management session 01:19:06.097 --> 01:19:09.270 in Tuolumne County was actually organized by the tribes 01:19:09.270 --> 01:19:14.190 down there in Tuolumne and that was pretty special for us 01:19:14.190 --> 01:19:17.230 'cause generally that had been organized by county 01:19:17.230 --> 01:19:19.550 emergency management in conjunction with us. 01:19:19.550 --> 01:19:24.270 So that was a good increase for us, a good development. 01:19:24.270 --> 01:19:26.630 That's something that we were quite proud of working 01:19:26.630 --> 01:19:30.830 with the community down there in Tuolumne. 01:19:30.830 --> 01:19:32.626 The example that I would give you is in Humboldt. 01:19:32.626 --> 01:19:34.988 We have the Humboldt Bay power station 01:19:34.988 --> 01:19:38.203 now set up to operate an island. 01:19:39.170 --> 01:19:42.920 However, it cannot serve the entirety of the county 01:19:42.920 --> 01:19:46.510 and so when we met with the Humboldt tribes there, 01:19:46.510 --> 01:19:49.550 as we were developing that plan, it became clear 01:19:49.550 --> 01:19:54.230 that there's a substation near the Hoopa tribe called Hoopa 01:19:54.230 --> 01:19:58.410 that would not be able to be served by that power 01:19:58.410 --> 01:20:02.130 station given the, some of the fire risk for the lines 01:20:02.130 --> 01:20:05.370 that go out to that remote area. 01:20:05.370 --> 01:20:06.840 And so in working with them, 01:20:06.840 --> 01:20:08.400 that became one of the substations 01:20:08.400 --> 01:20:11.220 where we are staging a generation in response 01:20:11.220 --> 01:20:12.959 to their concerns about not being served 01:20:12.959 --> 01:20:16.033 by that larger generation island. 01:20:17.310 --> 01:20:19.559 Mark and Michael, now, I appreciate the report, 01:20:19.559 --> 01:20:24.010 the amplification of coordinates with tribal communities. 01:20:24.010 --> 01:20:26.800 What I said was Hmong, H-M-O-N-G, 01:20:26.800 --> 01:20:31.800 which is a Southeast Asian community and an indigenous 01:20:32.151 --> 01:20:37.151 such as Mixteco, also Bajo, Yaki, Zacateco. 01:20:39.410 --> 01:20:43.767 There are a whole host of indigenous languages 01:20:43.767 --> 01:20:46.610 that are not Spanish and they are talking 01:20:46.610 --> 01:20:49.223 about the farm worker community. 01:20:51.100 --> 01:20:51.960 Yes, Laurie 01:20:51.960 --> 01:20:52.830 you wanna add to that? Commissioner Shiroma- 01:20:52.830 --> 01:20:55.551 You wanna add- I'd be happy to. 01:20:55.551 --> 01:20:58.250 Commissioner Shiroma, thank you so much for the question. 01:20:58.250 --> 01:21:03.250 We are meeting the language requirements 01:21:03.630 --> 01:21:05.410 and going far beyond that. 01:21:05.410 --> 01:21:09.554 We've established relationships with over 250 01:21:09.554 --> 01:21:12.670 community based organizations 01:21:12.670 --> 01:21:15.100 to provide in-language preparedness. 01:21:15.100 --> 01:21:18.680 And so we're really leveraging our CBO network to provide 01:21:19.740 --> 01:21:24.250 languages that go beyond our required languages, 01:21:24.250 --> 01:21:26.773 including indigenous languages. 01:21:27.740 --> 01:21:30.830 In addition, just this morning, we conducted a media 01:21:30.830 --> 01:21:34.010 briefing with media outlets that we're leveraging 01:21:34.010 --> 01:21:36.530 and all of the languages 01:21:36.530 --> 01:21:38.240 that you spoke of were represented. 01:21:38.240 --> 01:21:41.150 We had just a great turnout today 01:21:41.150 --> 01:21:45.500 and these media outlets are going to be partnering with us 01:21:45.500 --> 01:21:50.500 to conduct multicultural events and share information 01:21:50.710 --> 01:21:53.767 about preparedness for wildfire season 01:21:53.767 --> 01:21:56.670 and for emergency preparedness. 01:21:56.670 --> 01:22:01.330 We had 56 participants this morning from 31 different media 01:22:01.330 --> 01:22:04.770 outlets covering all of the languages that you indicated. 01:22:04.770 --> 01:22:07.550 So, we're leveraging those outlets, 01:22:07.550 --> 01:22:11.040 plus our CBO network to really outreach to these customers 01:22:11.040 --> 01:22:14.750 and not just to share information but to also gather 01:22:14.750 --> 01:22:16.950 information and bring it back to incorporate 01:22:16.950 --> 01:22:19.910 into our programs and into our continuous engagement 01:22:19.910 --> 01:22:21.773 with these communities and customers. 01:22:25.781 --> 01:22:26.614 [President Batjer] Okay. 01:22:26.614 --> 01:22:27.890 Okay, well that's important, 01:22:27.890 --> 01:22:32.890 and the theme here is knowing who you need to talk to, 01:22:34.340 --> 01:22:37.163 who is the trusted person within the communities 01:22:37.163 --> 01:22:40.560 to help with that communication? 01:22:40.560 --> 01:22:45.560 I mean, those are essential efforts, so keep, 01:22:46.790 --> 01:22:50.270 don't stop doing the stakeholder meetings 01:22:50.270 --> 01:22:55.270 and the listening sessions and cast your efforts wider. 01:22:58.310 --> 01:22:59.388 Yes, Ma'am. 01:22:59.388 --> 01:23:00.540 You have my commitment. 01:23:00.540 --> 01:23:02.630 We will continue to do that. 01:23:02.630 --> 01:23:03.880 Thank you. 01:23:03.880 --> 01:23:05.066 Thank you. 01:23:05.066 --> 01:23:09.431 [President Batjer] Michael, I have a, oh, go ahead Cliff. 01:23:09.431 --> 01:23:13.397 Commissioner Shiroma. 01:23:13.397 --> 01:23:16.927 I have a question about- No, that's it. 01:23:16.927 --> 01:23:17.760 That's fine. 01:23:17.760 --> 01:23:19.060 I know we have some folks 01:23:19.060 --> 01:23:21.750 who are insisting we will likely hear 01:23:21.750 --> 01:23:26.750 from Melissa Kiznets who spoke at our previous meeting. 01:23:28.930 --> 01:23:31.750 So, I will defer any further questions. 01:23:31.750 --> 01:23:34.505 I think Commissioner Rechtschaffen had his hand up. 01:23:34.505 --> 01:23:35.413 [President Batjer] Yes. 01:23:36.420 --> 01:23:37.253 Thank you. 01:23:37.253 --> 01:23:39.650 I had a question about community resource centers. 01:23:39.650 --> 01:23:44.650 I think it was you Laurie, when you testified last fall 01:23:46.410 --> 01:23:51.410 after the 2019 shutoffs, you said that PG&E was identifying 01:23:53.081 --> 01:23:54.660 community resources centers 01:23:54.660 --> 01:23:57.100 on the fly in the middle of the actual event, 01:23:57.100 --> 01:24:00.400 which of course is a very undesirable practice. 01:24:00.400 --> 01:24:05.400 So, my question is how many of the ones that you planned for 01:24:06.320 --> 01:24:09.650 how many are already up and running already? 01:24:09.650 --> 01:24:13.824 How many will be set up by September? 01:24:13.824 --> 01:24:14.657 So thank you for the question, 01:24:14.657 --> 01:24:17.960 before I ask Aaron to provide you the details, 01:24:17.960 --> 01:24:21.203 I will let you know that locating CRCs 01:24:22.194 --> 01:24:24.600 was a collaborative effort. 01:24:24.600 --> 01:24:29.600 Our backups at local, so it's been an ongoing engagement. 01:24:30.130 --> 01:24:35.060 So that those CRCs were, if you will left it by our partners 01:24:35.060 --> 01:24:40.060 and I'll add that with COVID-19, of course we all had to 01:24:42.162 --> 01:24:46.740 adjust our plans because we a hardened plan 01:24:46.740 --> 01:24:50.070 that of course was our primary approach. 01:24:50.070 --> 01:24:53.660 With the COVID-19 pandemic we moved to various other 01:24:53.660 --> 01:24:56.920 possible options which involves Michael, 01:24:56.920 --> 01:24:58.740 CRC's which again has been done 01:24:58.740 --> 01:25:01.290 in collaboration with our partners, 01:25:01.290 --> 01:25:03.110 as well as further advances as well 01:25:03.110 --> 01:25:06.530 to facilitate whatever may happen this fall. 01:25:06.530 --> 01:25:10.040 But Aaron can speak to the numbers directly, 01:25:10.040 --> 01:25:12.610 because they actually have to track that weekly. 01:25:12.610 --> 01:25:16.570 Every week I track where we are with those CRCs, 01:25:16.570 --> 01:25:20.050 both hardened and also the flexible one as well. 01:25:20.050 --> 01:25:20.883 So, Aaron? 01:25:22.190 --> 01:25:24.143 Thanks for the question, Michael. 01:25:25.710 --> 01:25:27.463 Thanks for the question, Commissioner. 01:25:28.350 --> 01:25:30.810 So, I think what I may want to emphasize 01:25:30.810 --> 01:25:33.640 what Michael spoke to here, the plan is to have 01:25:33.640 --> 01:25:38.640 off the shelf at CRC facilities ready to go this year 01:25:40.170 --> 01:25:42.870 and not be building that plan on the fly. 01:25:42.870 --> 01:25:47.070 We obviously have to, and to develop those in conjunction 01:25:47.070 --> 01:25:49.870 with county and tribal government, as well as some specific 01:25:49.870 --> 01:25:52.010 cities have gotten involved as well. 01:25:52.010 --> 01:25:54.832 So we've developed that plan 01:25:54.832 --> 01:25:57.253 in consultation with all of those folks. 01:25:58.270 --> 01:26:01.090 Currently, obviously Michael mentioned with COVID 01:26:01.090 --> 01:26:05.180 hanging over it, our plans from the winter have shifted 01:26:05.180 --> 01:26:07.330 this year in terms of area of focus. 01:26:07.330 --> 01:26:12.330 So, we currently have 207 outdoor sites ready to go. 01:26:13.650 --> 01:26:16.463 We have 36 indoor sites. 01:26:17.330 --> 01:26:22.268 We have line of sight to have 64 of those ready by 9/1. 01:26:22.268 --> 01:26:26.770 And we are, or rather 68, I should say with a goal 01:26:26.770 --> 01:26:28.218 of getting above 80. 01:26:28.218 --> 01:26:32.530 And I think we have a decent shot at that. 01:26:32.530 --> 01:26:35.560 Some of the challenges have been from COVID 01:26:35.560 --> 01:26:38.770 and getting those indoor sites lined up and approved 01:26:38.770 --> 01:26:42.630 through county and local government but things are moving 01:26:42.630 --> 01:26:45.950 again quite quickly, so we expect to have both the indoor 01:26:45.950 --> 01:26:47.310 and the outdoor fleet. 01:26:47.310 --> 01:26:49.040 We've been surveying counties and tribes, 01:26:49.040 --> 01:26:50.910 they're very focused on the outdoor facilities 01:26:50.910 --> 01:26:53.380 as the likely way that we will execute 01:26:53.380 --> 01:26:56.080 this year given COVID concerns. 01:26:56.080 --> 01:26:59.320 For all those facilities will provide generation 01:26:59.320 --> 01:27:02.840 along with a host of services that we've vetted 01:27:02.840 --> 01:27:04.613 with the counties and tribes. 01:27:07.925 --> 01:27:10.110 [President Batjer] Any follow up? 01:27:10.110 --> 01:27:11.210 Okay. 01:27:11.210 --> 01:27:12.740 I have no follow ups, thank you. 01:27:12.740 --> 01:27:13.683 I do. Okay. 01:27:14.678 --> 01:27:16.460 [President Batjer] Yes, yeah, I'm sorry, Mark? 01:27:16.460 --> 01:27:20.323 Yeah, if I could just on that one there, thanks for that. 01:27:21.680 --> 01:27:24.893 Are you guys in that effort, making sure that those 01:27:24.893 --> 01:27:28.750 facilities in the COVID environment will have 01:27:28.750 --> 01:27:31.400 the appropriate protective measures put in place? 01:27:31.400 --> 01:27:34.710 If you can have congregating, individuals congregating 01:27:36.352 --> 01:27:38.660 if they will be metered coming in, 01:27:38.660 --> 01:27:43.660 how those facilities will be sanitized after each use, 01:27:45.010 --> 01:27:49.640 how we protect from a social distancing standpoint. 01:27:49.640 --> 01:27:52.460 Making sure we're not providing food 01:27:52.460 --> 01:27:54.395 in an inappropriate way. 01:27:54.395 --> 01:27:57.803 Are all those protocols being worked out for this year? 01:27:59.150 --> 01:28:00.507 Director, thank you for the question, 01:28:00.507 --> 01:28:01.813 and the answer is yes. 01:28:03.080 --> 01:28:04.600 Everything you just mentioned in terms 01:28:04.600 --> 01:28:08.283 of temperature checks, social distancing practices, 01:28:09.560 --> 01:28:13.940 disinfecting protocols, packing meals, 01:28:13.940 --> 01:28:18.380 just like they do on air airlines now versus having a bowl 01:28:18.380 --> 01:28:20.770 or a place where you can kind of congregate 01:28:20.770 --> 01:28:24.763 and pass the virus, all those have been put in place. 01:28:26.017 --> 01:28:27.610 And Aaron, you wanna add more to that 01:28:27.610 --> 01:28:29.517 or does that cover the basics? 01:28:30.670 --> 01:28:32.560 The only thing I would add Michael, 01:28:32.560 --> 01:28:36.244 thanks for the question Director, would be that, 01:28:36.244 --> 01:28:39.060 we're looking at what we're calling sort of a grab and go 01:28:39.060 --> 01:28:43.150 model where we'll have snacks and kind of a small 01:28:43.150 --> 01:28:46.494 device charger with 20 cell phone charges in it, 01:28:46.494 --> 01:28:49.590 that would be available kind of modeled 01:28:49.590 --> 01:28:51.578 after some of the drive through testing, 01:28:51.578 --> 01:28:53.520 COVID testing facilities. 01:28:53.520 --> 01:28:57.300 So, we think, we hope that we can meet the needs of many 01:28:57.300 --> 01:29:00.650 individuals that way, where we really want to have 01:29:00.650 --> 01:29:03.420 the individuals that need medical device charging 01:29:03.420 --> 01:29:07.010 would be the ones that we would expect 01:29:07.010 --> 01:29:08.640 to stay longer at these facilities. 01:29:08.640 --> 01:29:12.898 So, that's our general execution mindset. 01:29:12.898 --> 01:29:15.410 And then obviously coming into the events, 01:29:15.410 --> 01:29:17.920 we'll be working with the counties and tribes 01:29:17.920 --> 01:29:21.230 and taking direction from whatever protocols they have 01:29:21.230 --> 01:29:23.930 in place and following those in all of our facilities. 01:29:27.180 --> 01:29:28.950 Thank you very much for that. 01:29:31.490 --> 01:29:34.170 I'm gonna ask one last question and then we're gonna 01:29:34.170 --> 01:29:35.760 need to move to public comment. 01:29:35.760 --> 01:29:37.370 We're about 10 minutes over now, 01:29:37.370 --> 01:29:42.157 but the telecommunications companies relayed 01:29:43.170 --> 01:29:46.580 to us last fall and again, 01:29:46.580 --> 01:29:49.480 during the winter that their communications 01:29:49.480 --> 01:29:53.270 were not good with all of you, that in some cases 01:29:53.270 --> 01:29:56.160 they weren't even notified or pre-notified of any shutoff 01:29:56.160 --> 01:29:59.493 and they have their own preparation that they have to do. 01:30:00.510 --> 01:30:03.200 So, I've been very concerned about your lines 01:30:03.200 --> 01:30:06.170 of communications with them with the companies 01:30:06.170 --> 01:30:08.156 that are in your service territory. 01:30:08.156 --> 01:30:10.890 I'd like to just hear a little specificity in what you've 01:30:10.890 --> 01:30:14.028 been doing with the telcos to make sure that they are part 01:30:14.028 --> 01:30:19.028 of your communications and ongoing in terms 01:30:19.350 --> 01:30:23.330 of your pre preparation, as well as in real time 01:30:23.330 --> 01:30:25.740 when you do call the PSPS. 01:30:25.740 --> 01:30:28.690 And then I'll have one followup question on telcos as well. 01:30:30.210 --> 01:30:31.870 Thank you for the question, President Batjer. 01:30:31.870 --> 01:30:35.567 So, we can tell the telecommunications companies 01:30:35.567 --> 01:30:37.250 our public safety partners, 01:30:37.250 --> 01:30:42.250 and with that definition, they will receive notifications 01:30:44.590 --> 01:30:48.210 three days in advance of a community event 01:30:48.210 --> 01:30:51.150 to prepare them so they can start making their plans 01:30:52.470 --> 01:30:54.483 to facilitate PSPS events. 01:30:55.410 --> 01:30:57.430 We've included them in all of our drills 01:30:57.430 --> 01:30:59.840 and they participate in those drills to help work out 01:30:59.840 --> 01:31:02.160 those communication challenges and make sure we have 01:31:02.160 --> 01:31:06.140 the right protocol to ensure that they're able to provide 01:31:06.140 --> 01:31:10.570 their own backup generation and get a sense of the timing 01:31:10.570 --> 01:31:13.754 and skill of the event again in advance 01:31:13.754 --> 01:31:17.830 of our normal protocols so they can prepare properly. 01:31:17.830 --> 01:31:19.340 Laurie, you wanna add to that because I know your team 01:31:19.340 --> 01:31:21.740 has been really engaged and ensure that 01:31:21.740 --> 01:31:25.940 we had those visitors really kind of online 01:31:25.940 --> 01:31:29.063 and with roles and responsibility clearly understood. 01:31:31.000 --> 01:31:31.833 Thanks, Michael. 01:31:31.833 --> 01:31:34.660 And I would only offer in addition, 01:31:34.660 --> 01:31:37.690 we've been working to ensure they understand 01:31:37.690 --> 01:31:42.690 all of our ongoing work related to substation backup 01:31:43.370 --> 01:31:47.580 generation temp generation, where it will be energized, 01:31:47.580 --> 01:31:51.830 circuitry maps so that they understand how their network 01:31:51.830 --> 01:31:54.070 traverses through our network. 01:31:54.070 --> 01:31:57.111 The other thing I would add is that, two weeks ago 01:31:57.111 --> 01:32:02.111 we invited the telcos to join us in our monthly AFN council. 01:32:02.710 --> 01:32:07.710 And they got to hear directly from our external AFN council 01:32:08.460 --> 01:32:11.640 on the needs of those communities 01:32:11.640 --> 01:32:14.790 and those customers that are represented by our AFN 01:32:14.790 --> 01:32:17.707 and Medical Baseline and aging population. 01:32:17.707 --> 01:32:21.374 And they were very responsive, they took the feedback 01:32:21.374 --> 01:32:24.450 and they were going back to look at their circuitry 01:32:24.450 --> 01:32:28.710 and network and bandwidth in support of the communities 01:32:28.710 --> 01:32:30.010 and customers that we serve. 01:32:30.010 --> 01:32:33.030 So, I think we're working very well with them, 01:32:33.030 --> 01:32:34.670 we're working closely with them. 01:32:34.670 --> 01:32:38.480 And as Michael said, they all have participated in the last 01:32:38.480 --> 01:32:43.480 three exercises as participants or observers in the event. 01:32:44.700 --> 01:32:47.430 So, we have tight coordination 01:32:47.430 --> 01:32:49.520 and in the instant command structure, 01:32:49.520 --> 01:32:51.960 we have a dedicated person who is working 01:32:51.960 --> 01:32:54.670 directly with those telecom providers 01:32:54.670 --> 01:32:55.873 and critical customers. 01:32:57.247 --> 01:33:00.990 That's very helpful information to have. 01:33:00.990 --> 01:33:03.770 Just one final question that has to do with it. 01:33:03.770 --> 01:33:05.410 As you know, and you just mentioned Laurie, 01:33:05.410 --> 01:33:10.410 that the telecommunications companies have usually 01:33:10.550 --> 01:33:14.910 in the PSPS wildfire areas, they usually have a degraded 01:33:17.610 --> 01:33:22.610 and even in some cases, not any service at all. 01:33:23.230 --> 01:33:26.230 But they have a low bandwidth version, 01:33:26.230 --> 01:33:27.870 or low bandwidth, sorry. 01:33:27.870 --> 01:33:30.810 So, when you are directing people to your website 01:33:30.810 --> 01:33:33.590 as you did last year and you will again this year 01:33:33.590 --> 01:33:37.010 to see maps and things like that, is very difficult 01:33:37.010 --> 01:33:41.630 for folks that are on a cell phone or some other type 01:33:41.630 --> 01:33:45.005 of device when there you have low bandwidth 01:33:45.005 --> 01:33:50.005 because of the electrical outages and cell tower outages. 01:33:51.460 --> 01:33:54.543 So, in your rework and we've been keeping up to speed 01:33:54.543 --> 01:33:59.543 on your rework of your website as well as your new portal. 01:34:01.330 --> 01:34:03.160 And I understand from the California Department 01:34:03.160 --> 01:34:08.160 of Technology that you are, you will have maps that will be 01:34:09.300 --> 01:34:14.260 usable in a situation where you've got low bandwidth. 01:34:14.260 --> 01:34:16.590 Can you kinda speak to that just a little bit 01:34:16.590 --> 01:34:18.340 so the public has an understanding? 01:34:19.630 --> 01:34:20.967 Yes, Ma'am, thank you for the question. 01:34:20.967 --> 01:34:23.220 And what I'll do, I'll have Laurie directly answer 01:34:23.220 --> 01:34:24.400 that question because you have 01:34:24.400 --> 01:34:25.810 been instrumental in this, 01:34:25.810 --> 01:34:30.330 all these enhancements enables us to be still communicate 01:34:30.330 --> 01:34:34.310 with our customers regardless of the bandwidth. 01:34:34.310 --> 01:34:36.780 So, Laurie, you wanna speak to that directly? 01:34:36.780 --> 01:34:38.567 Sure, thanks, Michael and president Batjer, 01:34:38.567 --> 01:34:40.050 thank you for the question. 01:34:40.050 --> 01:34:43.490 I'm happy that we get to speak about this in a positive way 01:34:43.490 --> 01:34:46.250 and I really appreciate the Commission's support 01:34:46.250 --> 01:34:51.250 and engagement as well as the states CIO office, 01:34:52.598 --> 01:34:55.640 has been a tremendous support and partner in helping us 01:34:55.640 --> 01:34:58.283 ensure we build the right tool for our costumers. 01:34:59.450 --> 01:35:02.480 So as you indicated, we have a new emergency website 01:35:02.480 --> 01:35:05.350 that has been stood up, it is in the cloud 01:35:06.260 --> 01:35:08.620 and it has plenty of bandwidth. 01:35:08.620 --> 01:35:13.550 But we've also developed it to accommodate lower bandwidth 01:35:13.550 --> 01:35:16.073 and serve smartphone users during an event. 01:35:16.980 --> 01:35:21.060 It will, if a customer has lower bandwidth, 01:35:21.060 --> 01:35:24.010 the new emergency website is structured to deliver smaller 01:35:24.010 --> 01:35:27.458 amounts of data per page, which will then allow customers 01:35:27.458 --> 01:35:30.410 to get the access that they need. 01:35:30.410 --> 01:35:34.220 In addition, if they're unable to render up the map, 01:35:34.220 --> 01:35:38.870 they are able to do a text base address lookup with no map, 01:35:38.870 --> 01:35:41.740 and that will again, support lower bandwidth. 01:35:41.740 --> 01:35:45.380 So we're confident that not only have we solved 01:35:45.380 --> 01:35:50.380 for the bandwidth that we believe is necessary to continue 01:35:50.610 --> 01:35:53.510 to operate our website, but we've made significant 01:35:53.510 --> 01:35:55.390 enhancements to the customer experience, 01:35:55.390 --> 01:35:59.530 including supporting those customers that live in more rural 01:35:59.530 --> 01:36:02.380 areas that may have a challenge with bandwidth 01:36:02.380 --> 01:36:07.343 as the cellular and wifi providers become challenged. 01:36:09.120 --> 01:36:10.730 That's very, very helpful. 01:36:10.730 --> 01:36:15.730 I wanna thank your team, Michael, Aaron and Mark and Laurie. 01:36:21.720 --> 01:36:24.150 This has been very helpful for us today. 01:36:24.150 --> 01:36:27.080 I'm going to move now to public comment. 01:36:27.080 --> 01:36:30.381 I just want to remind the public that if you do wish 01:36:30.381 --> 01:36:35.381 to comment today, please dial 800-857-1917 01:36:39.480 --> 01:36:44.473 and enter pass code 9899501 and then press *1. 01:36:47.480 --> 01:36:52.113 And as I said earlier, please you'll be placed in a queue, 01:36:53.267 --> 01:36:57.150 the operator will take your name and organization, 01:36:57.150 --> 01:37:01.040 and there will be a delay probably after you press *1. 01:37:01.040 --> 01:37:06.040 So, please stay on the line and each person who wants 01:37:06.570 --> 01:37:08.963 to comment today will have three minutes. 01:37:10.990 --> 01:37:13.593 So operator, could you please call the first, 01:37:14.470 --> 01:37:17.337 please open up the lines to the first caller? 01:37:17.337 --> 01:37:19.770 The first caller is Melissa Kisnets, 01:37:19.770 --> 01:37:21.333 your line is now open. 01:37:25.190 --> 01:37:27.224 Thank you, can you hear me? 01:37:27.224 --> 01:37:30.080 [President Batjer] Yes we can Melissa, thank you. 01:37:30.080 --> 01:37:33.159 Thank you, I guess I'm predictable. 01:37:33.159 --> 01:37:37.500 I appreciate the call out earlier. 01:37:37.500 --> 01:37:39.680 I'm Melissa Kasnitz, I'm the Legal Director 01:37:39.680 --> 01:37:41.720 at Center for Accessible Technology, 01:37:41.720 --> 01:37:44.450 which is an active party in all of the de-energization 01:37:44.450 --> 01:37:46.283 proceedings before the Commission. 01:37:47.569 --> 01:37:51.400 I represent customers with disabilities and medical needs. 01:37:51.400 --> 01:37:54.020 And so I'm of course particularly interested 01:37:54.020 --> 01:37:58.700 in how PG&E is working to do better for that population 01:37:58.700 --> 01:38:01.160 than they did in the past. 01:38:01.160 --> 01:38:04.557 And in particular, the slide presentation in addressing 01:38:04.557 --> 01:38:09.080 customers with disabilities, particularly slide seven 01:38:09.080 --> 01:38:13.960 and slide nine only called out PG&E's efforts to do better 01:38:13.960 --> 01:38:16.840 with its Medical Baseline population. 01:38:16.840 --> 01:38:21.490 My first question is what PG&E is doing to address the needs 01:38:21.490 --> 01:38:23.880 of customers that have otherwise been identified 01:38:23.880 --> 01:38:27.220 as disabled as was required by the phase two decision 01:38:27.220 --> 01:38:28.610 in this proceeding. 01:38:28.610 --> 01:38:33.610 And that includes numerous ways that customers identified 01:38:34.300 --> 01:38:37.469 in PG&E's own database as having a disability 01:38:37.469 --> 01:38:42.469 should be given consideration in the situation 01:38:43.270 --> 01:38:45.050 of a power shut off. 01:38:45.050 --> 01:38:46.750 So that's my key question. 01:38:46.750 --> 01:38:49.300 I do have several other questions and I'd appreciate 01:38:49.300 --> 01:38:51.973 whatever responses I can get in the time available. 01:38:52.930 --> 01:38:56.633 My other questions concerning slide six, 01:38:57.860 --> 01:39:01.004 the slide references customer notifications, 01:39:01.004 --> 01:39:02.750 but there's been no discussion 01:39:02.750 --> 01:39:05.330 about what the notifications will say. 01:39:05.330 --> 01:39:08.460 I know there was talk of improving those notifications, 01:39:08.460 --> 01:39:11.440 but I personally as a PG&E customer, received a number 01:39:11.440 --> 01:39:14.180 of texts last year around shutoffs, 01:39:14.180 --> 01:39:16.270 and they all said exactly the same thing. 01:39:16.270 --> 01:39:18.700 There may be a power shutoff 01:39:18.700 --> 01:39:22.720 sometime in your area with no further information on timing, 01:39:22.720 --> 01:39:25.093 duration, extent, anything of the sort. 01:39:27.670 --> 01:39:31.870 Going back to AFN customers and particularly slide seven, 01:39:31.870 --> 01:39:33.990 I appreciate the work that PG&E 01:39:33.990 --> 01:39:36.480 is doing in partnership with CFILC. 01:39:36.480 --> 01:39:39.960 The CFILC itself is always very careful to say that 01:39:39.960 --> 01:39:43.330 this program is a pilot and it's reaches relatively small 01:39:43.330 --> 01:39:46.010 likely to serve several hundreds of people. 01:39:46.010 --> 01:39:48.710 And so I'd like to get a better sense of what's being done 01:39:48.710 --> 01:39:51.680 to support folks who will not be able to receive services 01:39:51.680 --> 01:39:54.010 through the CFILC pilot. 01:39:54.010 --> 01:39:57.130 And also about people who will need assistance with devices 01:39:57.130 --> 01:40:01.170 larger than small personal electronics during an outage. 01:40:01.170 --> 01:40:05.285 Slide 15 suggests that those people can get supported CRCs, 01:40:05.285 --> 01:40:07.873 but I'd like a better understanding of that. 01:40:09.960 --> 01:40:14.620 And the presentation spoke about dynamic battery program, 01:40:14.620 --> 01:40:18.820 getting batteries to people during fire season 01:40:18.820 --> 01:40:21.750 and I'd like a better understanding of how that will happen 01:40:21.750 --> 01:40:24.650 and batteries will be provided and installed in a timely 01:40:24.650 --> 01:40:28.870 way especially in consideration of the pandemic. 01:40:28.870 --> 01:40:31.420 And then my last question, if we can get to it, 01:40:31.420 --> 01:40:34.520 focuses on the website on slide six. 01:40:34.520 --> 01:40:38.693 I very much appreciate PG&E focus on emergency facilities. 01:40:39.616 --> 01:40:42.823 Hello, can you hear me? 01:40:46.426 --> 01:40:47.259 [President Batjer] Yeah. 01:40:47.259 --> 01:40:48.900 Melissa, that's the bell for, 01:40:48.900 --> 01:40:51.150 that you've hit your three minutes. 01:40:51.150 --> 01:40:53.450 Understand but if I can get one last sentence, 01:40:53.450 --> 01:40:55.730 I'd like a better understanding of how in language 01:40:55.730 --> 01:40:58.360 will be supported because updates in language 01:40:58.360 --> 01:41:00.010 were a real problem last year. 01:41:00.010 --> 01:41:00.910 Thank you so much. 01:41:04.908 --> 01:41:08.630 May I respond, Commissioner, President? 01:41:08.630 --> 01:41:10.562 Okay, thank you. Yes of course, please. 01:41:10.562 --> 01:41:13.240 Thank you. Please do, Michael. 01:41:13.240 --> 01:41:16.457 Thank you, so thank you for the questions. 01:41:17.480 --> 01:41:21.490 Absolutely need to clarify about these details you asked. 01:41:21.490 --> 01:41:25.670 Allow me to begin with question one and I'm sure my team 01:41:25.670 --> 01:41:27.701 has captured all the questions and I'll make sure that 01:41:27.701 --> 01:41:30.430 we answer them in the order you gave it or not, 01:41:30.430 --> 01:41:35.430 I may have to ask for some means of being able to have 01:41:36.350 --> 01:41:39.680 a means to get back to you with the detailed answers later. 01:41:39.680 --> 01:41:42.507 In terms of our engagement with our disabled 01:41:42.507 --> 01:41:47.507 and aging citizens beyond the Medical Baseline customers, 01:41:47.600 --> 01:41:52.270 we have been again that again, leveraging our relationship 01:41:52.270 --> 01:41:55.246 with the California Foundation for Independent Living 01:41:55.246 --> 01:42:00.170 that basically provides us the means to support 01:42:00.170 --> 01:42:02.520 that community as you stated 01:42:02.520 --> 01:42:05.780 beyond the Medical Baseline customer population. 01:42:05.780 --> 01:42:08.540 And that really evolved between this power 01:42:08.540 --> 01:42:11.383 and transportation solutions for this community. 01:42:12.265 --> 01:42:15.070 And that means that we're able to ensure 01:42:15.070 --> 01:42:17.856 that we don't have any safety challenges 01:42:17.856 --> 01:42:22.840 for this vulnerable community. 01:42:22.840 --> 01:42:24.723 In terms of our notifications, 01:42:25.690 --> 01:42:28.083 we are having talks about timing. 01:42:29.040 --> 01:42:33.260 I mentioned three days for public safety partners, 01:42:33.260 --> 01:42:35.200 for our community at large, 01:42:35.200 --> 01:42:37.800 we are moving to a two day notification. 01:42:37.800 --> 01:42:41.310 And in that notification it speaks directly to the event 01:42:41.310 --> 01:42:43.267 itself in terms of the parcel 01:42:43.267 --> 01:42:46.370 from a kind of area we had both buffer 01:42:47.470 --> 01:42:52.350 areas that in some ways did not align with the address. 01:42:52.350 --> 01:42:57.090 We now move to specific parcel where we proceed 01:42:57.090 --> 01:42:59.160 a PSPS event happening. 01:42:59.160 --> 01:43:01.290 And then we have that updated one day before the event 01:43:01.290 --> 01:43:05.150 and then of course, just prior to the actual activation. 01:43:05.150 --> 01:43:10.150 It gives you the time frame for the time we plan to initiate 01:43:10.970 --> 01:43:15.950 all the events and again the location within a time frame 01:43:15.950 --> 01:43:16.783 starting with two days. 01:43:16.783 --> 01:43:20.620 And then of course, one day we can call PSPS in the morning 01:43:20.620 --> 01:43:22.680 and then of course the actual activation. 01:43:22.680 --> 01:43:24.613 And then we'll update you during the event 01:43:24.613 --> 01:43:27.090 and then also of course when has given 01:43:27.090 --> 01:43:29.440 when they have started the restoration process. 01:43:30.775 --> 01:43:33.161 I'll ask Laurie 'cause you captured some of the questions 01:43:33.161 --> 01:43:37.050 that involve the batteries and other parts of the question, 01:43:37.050 --> 01:43:39.253 could you weigh in on those? 01:43:40.720 --> 01:43:42.182 I would be happy to and Melissa thank you 01:43:42.182 --> 01:43:43.297 so much for the questions 01:43:43.297 --> 01:43:45.503 and if we don't answer them completely, 01:43:46.934 --> 01:43:49.550 we would really like to invite the opportunity to meet 01:43:49.550 --> 01:43:53.260 with you to review these programs as not only a customer 01:43:53.260 --> 01:43:56.152 within PG&E but somebody who is 01:43:56.152 --> 01:43:59.156 supporting this community at large. 01:43:59.156 --> 01:44:02.970 So Michael, spoke to the notifications. 01:44:02.970 --> 01:44:05.850 We've also enhanced the notifications to provide 01:44:05.850 --> 01:44:09.933 the notifications in 13 languages. 01:44:10.800 --> 01:44:14.630 We've recorded and that will be on our website as well. 01:44:14.630 --> 01:44:17.980 We've also, as we rebuilt the website, one of the challenges 01:44:17.980 --> 01:44:20.600 last year was simultaneous publishing. 01:44:20.600 --> 01:44:23.600 So, one of the challenges we had was English was published 01:44:23.600 --> 01:44:26.700 first, then the languages were coming online 01:44:27.987 --> 01:44:30.670 after English was posted. 01:44:30.670 --> 01:44:33.475 We've built the capability to provide simultaneous 01:44:33.475 --> 01:44:36.950 publishing as we're providing updates. 01:44:36.950 --> 01:44:40.010 And then in addition to that, we've been working with all 01:44:40.010 --> 01:44:43.640 of our agency partners to ensure that the website obviously 01:44:43.640 --> 01:44:48.470 is ADA compliant and accessible for all customers. 01:44:48.470 --> 01:44:51.440 We've also, we'll be prerecording notifications 01:44:51.440 --> 01:44:54.513 in American Sign Language, so those will be available. 01:44:55.550 --> 01:44:59.010 As it relates to the battery program, our battery program 01:44:59.010 --> 01:45:04.010 right now is focused on really leveraging our third parties 01:45:04.910 --> 01:45:09.510 to help us distribute to the customers that have the highest 01:45:09.510 --> 01:45:11.050 need during an event. 01:45:11.050 --> 01:45:14.290 And we realize these events are dynamic. 01:45:14.290 --> 01:45:16.490 So we'd be happy to spend a little bit more time with you 01:45:16.490 --> 01:45:19.150 and walk you through what that program will look like. 01:45:19.150 --> 01:45:23.470 And then really as we look at CFILC, the partnership 01:45:23.470 --> 01:45:26.520 with them is, we don't consider it a pilot 01:45:26.520 --> 01:45:28.210 as we go into this year. 01:45:28.210 --> 01:45:30.700 We're really building a longterm relationship with them. 01:45:30.700 --> 01:45:35.050 We have a number of the CFILC regions that sit on 01:45:35.050 --> 01:45:37.650 our local PG&E advisory council. 01:45:37.650 --> 01:45:39.280 And we'll be bringing that information 01:45:39.280 --> 01:45:41.604 back up to the state council as well. 01:45:41.604 --> 01:45:45.780 So we're building partnerships beyond CFILC, 01:45:45.780 --> 01:45:48.070 so that we can support the AFN community 01:45:48.070 --> 01:45:51.645 because we know that community and customer support 01:45:51.645 --> 01:45:54.963 for this class of customers, which is very broad, 01:45:54.963 --> 01:45:58.290 is unique to the customer's needs. 01:45:58.290 --> 01:46:01.100 And so we're trying to build programs that will be flexible 01:46:01.100 --> 01:46:03.933 and responsive to those needs. 01:46:05.030 --> 01:46:08.150 But I think we got most of your questions, 01:46:08.150 --> 01:46:11.090 but I would be happy to follow up with my team. 01:46:11.090 --> 01:46:13.890 As I know you're part of the council to go through the 01:46:13.890 --> 01:46:15.840 details of our programs. 01:46:15.840 --> 01:46:20.420 And certainly we would now invite your feedback on ways 01:46:20.420 --> 01:46:23.883 that we can improve or expand if we've missed something. 01:46:28.080 --> 01:46:29.603 [President Batjer] Okay, Melissa. 01:46:32.340 --> 01:46:35.123 So, thank you Melissa for your call. 01:46:36.380 --> 01:46:38.480 Operator is there anyone else on the line? 01:46:39.620 --> 01:46:42.330 Yes, the next comment is from Joseph Mitchell, 01:46:42.330 --> 01:46:43.763 your line is now open. 01:46:44.860 --> 01:46:46.430 Hi, this is Joseph Mitchell 01:46:46.430 --> 01:46:48.380 with Mussey Grade Road Alliance 01:46:48.380 --> 01:46:51.875 and we've been working with the CPUC 01:46:51.875 --> 01:46:56.875 on power line fire and public safety shutoff issues 01:46:58.150 --> 01:47:01.460 for a number of years. 01:47:01.460 --> 01:47:06.460 We had a question regarding emergency re-energization. 01:47:07.600 --> 01:47:10.980 During power shutoff customers have reduced ability 01:47:10.980 --> 01:47:14.181 to learn about and report emergency information 01:47:14.181 --> 01:47:16.633 and to conduct evacuations. 01:47:17.750 --> 01:47:21.890 Some news reports regarding the 2019 Kincade Fire, 01:47:21.890 --> 01:47:24.730 detailed difficulty of residents trying to evacuate 01:47:24.730 --> 01:47:26.720 during a power shutoff. 01:47:26.720 --> 01:47:29.960 Are there any plans to notify customers or re-energize 01:47:29.960 --> 01:47:33.380 equipment if customers in power shutoff areas 01:47:33.380 --> 01:47:36.110 are threatened by wildfires, regardless of whether 01:47:36.110 --> 01:47:38.743 these fires are ignited by utility equipment? 01:47:41.010 --> 01:47:42.660 Thank you for the question, Mr. Mitchell. 01:47:42.660 --> 01:47:46.277 So, when there is an active wildfire, 01:47:46.277 --> 01:47:51.277 we fall under the complete authority of Cal Fire 01:47:52.260 --> 01:47:55.490 and they direct our actions accordingly 01:47:55.490 --> 01:47:57.196 based on their leadership. 01:47:57.196 --> 01:48:00.790 It is important of course, this was simply comes into play, 01:48:00.790 --> 01:48:04.650 that we do not have any, if you will conflict in terms 01:48:04.650 --> 01:48:08.440 of the operating area that Cal Fire personnel 01:48:08.440 --> 01:48:09.390 may be involved in. 01:48:09.390 --> 01:48:14.390 So, we stand ready to support Cal Fire to enable evacuations 01:48:15.260 --> 01:48:17.493 if you can do so, we energize the circuit 01:48:17.493 --> 01:48:19.723 or not based on their guidance. 01:48:23.230 --> 01:48:24.660 Thank you. 01:48:24.660 --> 01:48:25.493 Thank you. 01:48:27.089 --> 01:48:29.680 The next comment is from Pete Wyody, 01:48:29.680 --> 01:48:30.973 your line is now open. 01:48:33.110 --> 01:48:34.180 Morning Commissioners 01:48:34.180 --> 01:48:36.660 and thank you for holding this space. 01:48:36.660 --> 01:48:39.630 My name is Pete Wyode,, I'm with the Reclaim Our Power 01:48:39.630 --> 01:48:41.290 Utility Justice Campaign. 01:48:41.290 --> 01:48:43.470 You heard many of our voices over 01:48:43.470 --> 01:48:45.370 the course of the spring. 01:48:45.370 --> 01:48:50.370 We are a alliance of over 75 organizations representing 01:48:51.730 --> 01:48:54.730 tens of hundreds of thousands of low income people, 01:48:54.730 --> 01:48:57.430 people from fire, survivor communities, 01:48:57.430 --> 01:49:02.430 people from indigenous and people of color communities 01:49:03.310 --> 01:49:04.840 and immigrant communities who are fighting 01:49:04.840 --> 01:49:06.590 for a transformation of the energy system. 01:49:06.590 --> 01:49:10.850 And we certainly see centralizing the defense of people's 01:49:10.850 --> 01:49:15.220 lives instead of the value of corporate profits, 01:49:15.220 --> 01:49:18.700 as the way towards the safe and reliable energy system. 01:49:18.700 --> 01:49:20.500 At that, I appreciate the time today. 01:49:20.500 --> 01:49:23.860 I just wanna point to some things that we haven't heard 01:49:23.860 --> 01:49:28.750 from PG&E today and recognizing that, one, 01:49:28.750 --> 01:49:32.060 that all of the material that I've seen from the CPUC 01:49:32.060 --> 01:49:35.422 and others denotes that PG&E is way behind 01:49:35.422 --> 01:49:40.310 on all of the efforts to provide wildfire mitigation. 01:49:40.310 --> 01:49:45.310 And that is somewhere in the area of 40 to 60% behind all 01:49:46.570 --> 01:49:50.430 the plans for anything from vegetation management 01:49:50.430 --> 01:49:53.290 to PSPS response. 01:49:53.290 --> 01:49:56.767 And so I hope that that is taken into account. 01:49:56.767 --> 01:49:59.560 Then obviously with the representatives from PG&E 01:49:59.560 --> 01:50:01.280 have said today as they're doing their job 01:50:01.280 --> 01:50:03.437 and obviously strive as they may, but it sounds like we're 01:50:03.437 --> 01:50:06.373 way far behind in some specific areas. 01:50:07.660 --> 01:50:11.820 One being the mentioning that we work a lot 01:50:11.820 --> 01:50:13.930 with the disability justice community. 01:50:13.930 --> 01:50:17.090 3,000 batteries that have not been deployed yet, 01:50:17.090 --> 01:50:19.873 we'd love to hear why they haven't been deployed yet. 01:50:21.560 --> 01:50:24.550 It's way, way insufficient and I honestly 01:50:24.550 --> 01:50:25.880 would love to hear what the plans 01:50:25.880 --> 01:50:28.200 are to speed up that allocation 01:50:28.200 --> 01:50:31.350 and deployment of those resources. 01:50:31.350 --> 01:50:36.350 The tenant education, we'd love to hear more about 01:50:37.080 --> 01:50:40.450 obviously it's nice to put up a flyer every once in a while, 01:50:40.450 --> 01:50:42.597 but we're getting deeper into that. 01:50:42.597 --> 01:50:45.510 Are customers informed how to use a generator safely? 01:50:45.510 --> 01:50:48.990 And then so the risk of wildfires are not increased to that. 01:50:48.990 --> 01:50:52.300 Why are the batteries and the open houses, 01:50:52.300 --> 01:50:56.990 were told to reference already, that we haven't seen 01:50:56.990 --> 01:51:01.130 these advertised events in fire survivor communities 01:51:01.130 --> 01:51:03.920 that we work with and so I would love to hear, 01:51:03.920 --> 01:51:06.930 obviously the message is not getting far enough out. 01:51:06.930 --> 01:51:11.720 It sounds like there's a over reliance on CFILC, 01:51:11.720 --> 01:51:14.360 an organization that we've worked closely with in the past 01:51:14.360 --> 01:51:18.340 and love to hear beyond that institution 01:51:18.340 --> 01:51:21.080 what are the other organizations working with disability, 01:51:21.080 --> 01:51:25.530 justice communities that folks that are connected to. 01:51:25.530 --> 01:51:27.790 And just further, I'd love to hear from the Commission 01:51:27.790 --> 01:51:30.820 or from representatives of PG&E itself, 01:51:30.820 --> 01:51:35.190 how this all fits into the passage of SB 350 01:51:35.190 --> 01:51:39.070 as the standing up of Golden State energy. 01:51:39.070 --> 01:51:44.070 And at what point do you all have a clear eye on, 01:51:44.370 --> 01:51:47.550 at what point the work has been insufficient 01:51:47.550 --> 01:51:49.610 as it has been for decades and hundreds of lives 01:51:49.610 --> 01:51:51.200 have been lost because of that. 01:51:51.200 --> 01:51:54.550 At what point does CPUC recognize that this is not 01:51:54.550 --> 01:51:56.579 the entity that should be running our energy system 01:51:56.579 --> 01:52:01.078 and presses the button to transfer us to a different energy 01:52:01.078 --> 01:52:04.668 system and stand up Golden State Energy and move us towards 01:52:04.668 --> 01:52:08.780 a democratic state, people centered 01:52:08.780 --> 01:52:11.310 not a profit centered energy system? 01:52:11.310 --> 01:52:14.215 So, I'd love to hear specifics on that too. 01:52:14.215 --> 01:52:17.910 Thank you for your time. 01:52:17.910 --> 01:52:18.960 May I? 01:52:18.960 --> 01:52:21.724 [President Batjer] Yes, Mr. Lewis, please go ahead. 01:52:21.724 --> 01:52:23.730 Thank you, President Batjer. 01:52:23.730 --> 01:52:28.543 So, first thank you for the question Mr. Wyode. 01:52:29.616 --> 01:52:32.277 Let me begin by speaking directly to our plans 01:52:32.277 --> 01:52:37.070 to build resiliency reliable state grid 01:52:37.070 --> 01:52:39.093 for the communities we serve. 01:52:40.080 --> 01:52:44.780 We have this year set pretty aggressive goals in terms 01:52:44.780 --> 01:52:48.740 of system hardening and a hand meditation management 01:52:48.740 --> 01:52:51.570 to address the gap that you mentioned. 01:52:51.570 --> 01:52:55.530 Of course, we have a walk ahead of us and we will continue 01:52:55.530 --> 01:53:00.015 to with a sense of urgency, pursue those outcomes in a way 01:53:00.015 --> 01:53:03.730 to facilitate a safer grid. 01:53:03.730 --> 01:53:08.730 We will continue to look for ways to increase the number 01:53:09.160 --> 01:53:12.730 of miles in both of those areas by different engineering 01:53:12.730 --> 01:53:17.666 standards, construction standards and that work is underway. 01:53:17.666 --> 01:53:20.470 We can all know, you all know that this is our, 01:53:20.470 --> 01:53:25.470 if you will, year two at this and as I judge our progress 01:53:25.730 --> 01:53:29.570 at this point, while I cannot speak to the past, 01:53:29.570 --> 01:53:31.460 I can speak directly to what we are doing now 01:53:31.460 --> 01:53:34.390 and I will say that our current efforts is definitely 01:53:35.450 --> 01:53:38.408 benchmarked with everything that's happening in our industry 01:53:38.408 --> 01:53:41.070 all throughout the world, actually. 01:53:41.070 --> 01:53:43.650 So, but we have still work to do and we will not stop 01:53:43.650 --> 01:53:45.740 until you get the work done. 01:53:45.740 --> 01:53:50.570 In terms of communication and in terms of public safety 01:53:51.460 --> 01:53:54.250 which includes generation safety, we do have a robust 01:53:54.250 --> 01:53:58.180 and a series of calendar that we use to continually speak 01:53:58.180 --> 01:54:03.180 to the challenges of the safety issues around our product. 01:54:03.970 --> 01:54:05.970 Electricity is very dangerous. 01:54:05.970 --> 01:54:09.390 No matter how you connect with it and including backup 01:54:09.390 --> 01:54:12.910 generation, we will take your input into consideration 01:54:12.910 --> 01:54:14.730 in terms of you still, there's still that gap, 01:54:14.730 --> 01:54:18.750 if we can close in that space, we'll get back with you 01:54:18.750 --> 01:54:19.890 and see how we can do that. 01:54:19.890 --> 01:54:24.560 We are not in any way adverse to expanding 01:54:24.560 --> 01:54:27.566 our partnership to engage the community, we need to get 01:54:27.566 --> 01:54:32.470 close to and should we have, we will continue to work 01:54:32.470 --> 01:54:35.230 with the current organizations because they have been 01:54:35.230 --> 01:54:39.170 effective in reaching into these communities 01:54:39.170 --> 01:54:41.377 we're struggling, we have not. 01:54:41.377 --> 01:54:43.140 And so I'll stop there and ask Laurie, 01:54:43.140 --> 01:54:45.543 do you have anything to add to what I've stated? 01:54:48.280 --> 01:54:50.407 No Michael, I think you articulated that well 01:54:50.407 --> 01:54:53.780 and I would appreciate the opportunity 01:54:53.780 --> 01:54:57.350 for our team to meet with you directly and walk you through 01:54:57.350 --> 01:55:01.630 in more detailed our programs, get your feedback, 01:55:01.630 --> 01:55:05.993 get your insight and help us determine if we're missing, 01:55:06.850 --> 01:55:08.810 or we have gaps in certain areas. 01:55:08.810 --> 01:55:10.833 But I think, I think Michael covered it. 01:55:12.110 --> 01:55:15.660 We are trying, we are really working with all 01:55:15.660 --> 01:55:18.610 of our partners to provide the best service 01:55:18.610 --> 01:55:21.380 at the right time for our customers, 01:55:21.380 --> 01:55:24.310 especially our vulnerable customers. 01:55:24.310 --> 01:55:27.140 But I would really welcome your feedback 01:55:27.140 --> 01:55:29.943 and engagement on this subject. 01:55:32.970 --> 01:55:35.900 President Batjer, can I ask a followup question? 01:55:35.900 --> 01:55:37.910 Yes please, Martha. 01:55:37.910 --> 01:55:39.460 Thank you. Go ahead. 01:55:39.460 --> 01:55:41.497 I think it would be really helpful, Mitchell, 01:55:41.497 --> 01:55:44.830 if you could follow up with a bit more of a work plan, 01:55:44.830 --> 01:55:47.710 perhaps using the same format of SDGE, 01:55:47.710 --> 01:55:52.483 on where you're targeted and your part... 01:55:54.170 --> 01:55:57.780 On the issue of these batteries and the investments 01:55:57.780 --> 01:56:02.290 of where you're targeting you substance overarching goal 01:56:02.290 --> 01:56:06.330 3,000 but if you could get more specific, 01:56:06.330 --> 01:56:08.090 you've mentioned a couple of technologies 01:56:08.090 --> 01:56:09.740 that you plan on deploying 01:56:09.740 --> 01:56:14.247 and the SDGE just in their high level presentation 01:56:18.590 --> 01:56:22.355 had geographical targets, had technology targets 01:56:22.355 --> 01:56:25.650 and have sub-population targets. 01:56:25.650 --> 01:56:28.967 So you're hearing now from the public that some of this 01:56:30.212 --> 01:56:34.320 should be in place now and frankly, some of it is in place 01:56:34.320 --> 01:56:36.870 in other territories, these investments. 01:56:36.870 --> 01:56:40.219 So if you could give us a bit more of a detailed work plan, 01:56:40.219 --> 01:56:43.284 you have a format you could follow up on SDG&Es 01:56:43.284 --> 01:56:48.284 and a timeline that we can actually see tracked progress. 01:56:50.010 --> 01:56:55.010 And secondly, I do want a response to the question 01:56:55.110 --> 01:57:00.090 for those directed at us and obviously performance on PSPS, 01:57:01.810 --> 01:57:06.300 both in terms of prevention, collaboration with local 01:57:06.300 --> 01:57:09.929 governments and communities and first responders 01:57:09.929 --> 01:57:14.150 and reconnecting energy, re-energizing, 01:57:14.150 --> 01:57:18.183 all of those performance metrics are incorporated into our 01:57:18.183 --> 01:57:23.183 enforcement triggers and eventually do lead into this 01:57:23.210 --> 01:57:26.490 broader question of the Golden State Energy. 01:57:26.490 --> 01:57:29.970 So, I think this is absolutely directly related 01:57:29.970 --> 01:57:34.887 to what we're tracking and it will be a part 01:57:34.887 --> 01:57:38.633 of the construct that was established at you. 01:57:39.522 --> 01:57:40.355 Thank you. 01:57:42.851 --> 01:57:44.160 Thank you, thank you for the direction. 01:57:44.160 --> 01:57:49.160 I wanna just clarify were at citations Commissioner, 01:57:49.570 --> 01:57:52.703 that you want a detailed work plan regarding 01:57:53.770 --> 01:57:56.000 that battery deployment strategy. 01:57:56.000 --> 01:57:57.503 Did I capture that correctly? 01:57:58.890 --> 01:58:01.060 Yes, and particularly with your medically 01:58:01.060 --> 01:58:02.363 vulnerable customers. 01:58:05.190 --> 01:58:06.023 Thank you. 01:58:11.480 --> 01:58:15.030 [President Batjer] Thank you, Commissioner. 01:58:15.030 --> 01:58:17.846 I'm gonna turn to the next commenter. 01:58:17.846 --> 01:58:22.846 Operator, would you open the line to the next caller? 01:58:25.310 --> 01:58:27.360 The next caller is Will Abrams, 01:58:27.360 --> 01:58:28.883 your line is now open. 01:58:31.270 --> 01:58:33.720 Thank you very much, I really appreciate 01:58:34.680 --> 01:58:37.070 the Commission holding this important public hearing. 01:58:37.070 --> 01:58:40.310 And I particularly appreciate PG&E stepping forward 01:58:40.310 --> 01:58:43.345 and providing this great information. 01:58:43.345 --> 01:58:47.320 I think Commissioner Guzman Aceves, makes an important 01:58:47.320 --> 01:58:50.540 point in terms of a schedule and work plan 01:58:50.540 --> 01:58:52.594 for PG&E moving forward. 01:58:52.594 --> 01:58:55.570 A lot of the discussion today talks about 01:58:55.570 --> 01:58:57.974 what will be happening moving forward. 01:58:57.974 --> 01:59:00.560 And that seems like a great discussion 01:59:00.560 --> 01:59:03.174 for maybe a couple months ago. 01:59:03.174 --> 01:59:06.970 We're well into wildfire season now and as a wildfire 01:59:06.970 --> 01:59:11.930 survivor who last year went through six power shutoffs, 01:59:11.930 --> 01:59:14.220 I'm in the process of preparing my family 01:59:14.220 --> 01:59:15.823 and my community for what we're going to do 01:59:15.823 --> 01:59:18.480 in the case of a power shutoff. 01:59:18.480 --> 01:59:20.884 But I don't have information from PG&E 01:59:20.884 --> 01:59:22.769 about what they're going to do, 01:59:22.769 --> 01:59:25.760 about what the municipalities are gonna do 01:59:25.760 --> 01:59:29.950 and what is my responsibility as a father and a husband 01:59:29.950 --> 01:59:32.510 about what I need to take onboard. 01:59:32.510 --> 01:59:36.109 I don't know what is occurring at the resource centers 01:59:36.109 --> 01:59:40.000 and when those will be put forward. 01:59:40.000 --> 01:59:42.733 I don't know where my resource center will be located. 01:59:43.980 --> 01:59:47.490 Having that information ahead of time before wildfire 01:59:47.490 --> 01:59:51.410 season is really important, because we know communications 01:59:51.410 --> 01:59:55.980 are strained in the hours leading up to power shutoffs. 01:59:55.980 --> 01:59:57.990 We don't know what those resources are. 01:59:57.990 --> 02:00:00.860 We don't know what the COVID procedures are, 02:00:00.860 --> 02:00:02.469 so that we can be prepared, 02:00:02.469 --> 02:00:07.320 whether we'll need to be prepared with those safety measures 02:00:07.320 --> 02:00:09.663 or those will be provided on site. 02:00:10.550 --> 02:00:12.210 Also, trying to understand how 02:00:12.210 --> 02:00:16.150 the communications from PG&E are gauged. 02:00:16.150 --> 02:00:20.710 Obviously PG&E has very specific communication tools 02:00:20.710 --> 02:00:24.290 around their advertising and PR campaigns to understand 02:00:24.290 --> 02:00:27.950 that they were effectively providing their messages. 02:00:27.950 --> 02:00:31.240 So where are the results for their communications 02:00:31.240 --> 02:00:33.137 around PSPS events? 02:00:33.137 --> 02:00:35.798 Are customers aware of how to use the generator? 02:00:35.798 --> 02:00:39.833 What is the percentage of customers that have been 02:00:39.833 --> 02:00:42.910 effectively communicated are ready, 02:00:42.910 --> 02:00:45.813 versus customers that are not? 02:00:45.813 --> 02:00:49.350 Those things are things that should be publicly available 02:00:49.350 --> 02:00:52.630 to the public to understand where PG&E 02:00:52.630 --> 02:00:55.075 is in terms of their work plan. 02:00:55.075 --> 02:00:56.590 Another question I have 02:00:56.590 --> 02:00:59.050 is around mutual assistance agreements. 02:00:59.050 --> 02:01:03.990 So, PG&E discussed the possibility of having mutual 02:01:03.990 --> 02:01:06.590 assistance agreements with the other IOUs 02:01:06.590 --> 02:01:09.887 in the case of power shutoffs, to be able to use resources 02:01:09.887 --> 02:01:14.887 across companies so that we can leverage economies of scale. 02:01:16.190 --> 02:01:20.730 And I think lastly, I just wanna reiterate a point 02:01:20.730 --> 02:01:24.330 that Joe Mitchell made which is very important, 02:01:24.330 --> 02:01:26.706 which is when power is restored 02:01:26.706 --> 02:01:29.210 what is the role of residents? 02:01:29.210 --> 02:01:33.160 What is the role of PG&E replacing on the ground 02:01:33.160 --> 02:01:38.160 inspections with helicopters and drones 02:01:38.170 --> 02:01:39.213 certainly makes it, 02:01:41.140 --> 02:01:43.750 but does it make it as effective in terms 02:01:43.750 --> 02:01:46.530 of making sure that we're safe before we throw that power 02:01:46.530 --> 02:01:49.134 backup on and if a resident sees something, 02:01:49.134 --> 02:01:50.873 how do they report it? 02:01:50.873 --> 02:01:54.794 How can they be part of the solution to support PG&E? 02:01:54.794 --> 02:01:56.733 Thank you very much, I appreciate it. 02:01:59.542 --> 02:02:01.812 May I, President Batjer? 02:02:01.812 --> 02:02:04.573 Yes, Michael, Mr. Lewis, please go ahead. 02:02:05.500 --> 02:02:06.333 Thank you. 02:02:06.333 --> 02:02:08.640 Thank you for the questions and comment Mr. Abrams. 02:02:08.640 --> 02:02:11.553 I really appreciate your insightful insights, 02:02:13.770 --> 02:02:16.256 in terms of exactly views about what we are 02:02:16.256 --> 02:02:18.210 and where we need to be. 02:02:18.210 --> 02:02:20.770 So, let me just start by speaking about where we stand 02:02:20.770 --> 02:02:23.670 in our readiness for this year. 02:02:23.670 --> 02:02:26.193 So as I spoke to earlier regarding our, 02:02:28.240 --> 02:02:30.383 make the event smaller, 02:02:30.383 --> 02:02:35.383 we will be fully operational to realize entire benefits 02:02:37.233 --> 02:02:39.870 of our effort over the last nine months 02:02:39.870 --> 02:02:44.274 to make this make these events smaller and shorter. 02:02:44.274 --> 02:02:47.330 And that speaks to the backup generation 02:02:47.330 --> 02:02:51.342 assess a lot of the devices, the modeling techniques. 02:02:51.342 --> 02:02:54.022 Those will all be operational. 02:02:54.022 --> 02:02:57.510 If we get into the throws of PSPS season, 02:02:57.510 --> 02:02:59.259 which will be occurring here 02:02:59.259 --> 02:03:03.940 as we have a September 1st deadline. 02:03:03.940 --> 02:03:08.810 So, in terms of the CRCs and how they were deployed 02:03:08.810 --> 02:03:11.520 and the communication involving them, as you know, 02:03:11.520 --> 02:03:14.210 they are event specific and so our means, 02:03:14.210 --> 02:03:16.250 which has been primarily how we had engaged 02:03:16.250 --> 02:03:21.250 in all these activities is to collaborate with our counties. 02:03:21.320 --> 02:03:26.320 We have learned the hard way that we do not have the ability 02:03:27.110 --> 02:03:32.110 to really reach into communities effectively on our own. 02:03:32.300 --> 02:03:34.973 We try that, you can use websites, 02:03:36.180 --> 02:03:38.560 various other channels where we've learned 02:03:38.560 --> 02:03:42.450 to really be effective in this space is to be partnering 02:03:42.450 --> 02:03:45.350 with our counties and tribes to ensure that they were able 02:03:45.350 --> 02:03:48.680 to point us in the right direction to close any gaps 02:03:48.680 --> 02:03:51.070 that we have in our communication strategy. 02:03:51.070 --> 02:03:53.330 The CRC is just one of those examples 02:03:53.330 --> 02:03:58.320 because they will be providing us where of the 80 sites. 02:03:58.320 --> 02:04:00.370 They may not need all the sites that accountable. 02:04:00.370 --> 02:04:02.780 They maybe have one or two areas they want us to activate 02:04:02.780 --> 02:04:05.380 and at that time that the communication to the community, 02:04:05.380 --> 02:04:09.154 to that citizens in that community will be informed that CRC 02:04:09.154 --> 02:04:12.570 is our duty and our objective to ensure we have a wide 02:04:12.570 --> 02:04:17.403 range of options to use in case of the event that may occur. 02:04:19.036 --> 02:04:21.550 In terms of, I wanna speak directly to the issue 02:04:21.550 --> 02:04:26.550 about restoration because it has a public safety 02:04:26.793 --> 02:04:31.666 and workforce safety is paramount in everything that we do. 02:04:31.666 --> 02:04:36.666 And helicopters provide us, first of all, to be clear, 02:04:40.150 --> 02:04:42.076 there are two individuals along with the power 02:04:42.076 --> 02:04:44.700 in the helicopter during the patrol, 02:04:44.700 --> 02:04:48.836 not the pilot, is two individuals it examined the mind 02:04:48.836 --> 02:04:52.070 having a good view of not just the line, 02:04:52.070 --> 02:04:55.597 but the trees around the line to ensure that the lines 02:04:55.597 --> 02:04:57.543 are clear before they're energized. 02:04:58.580 --> 02:05:02.430 The ground control, is a compliment of that as well. 02:05:02.430 --> 02:05:04.909 They go places where the helicopters cannot go. 02:05:04.909 --> 02:05:08.395 And so that combination of ground and air support 02:05:08.395 --> 02:05:09.557 does two things. 02:05:09.557 --> 02:05:14.140 It ensures the highest probability of us being a driving 02:05:14.140 --> 02:05:17.820 without a safety at that and the speed to get through 02:05:17.820 --> 02:05:21.608 the process, because we know every minute there's no power 02:05:21.608 --> 02:05:24.030 there's safety risks for the communities we serve. 02:05:24.030 --> 02:05:27.360 So we have to balance those two very important objectives 02:05:27.360 --> 02:05:31.050 and hit the mark in both in quality, which is the quality 02:05:31.050 --> 02:05:34.570 of those sections and also the speed. 02:05:34.570 --> 02:05:36.550 And should we get it done in a way that we can get our 02:05:36.550 --> 02:05:38.113 community back energized. 02:05:39.100 --> 02:05:40.870 I may not have captured all your comments, 02:05:40.870 --> 02:05:43.110 but I'd be willing to take a note 02:05:43.110 --> 02:05:46.477 and we can get back with you about to address 02:05:46.477 --> 02:05:48.693 any of these questions you raised. 02:05:49.890 --> 02:05:52.570 Thank you very much, I appreciate that. 02:05:52.570 --> 02:05:55.335 Thank you, Mr. Abrams 02:05:55.335 --> 02:05:56.373 [President Batjer] Thank you, Mr. Abrams. 02:05:56.373 --> 02:05:59.114 And I'm going to now turn to the operator, 02:05:59.114 --> 02:06:01.733 is there anyone else on the line? 02:06:02.732 --> 02:06:05.390 The next comment is from Dan Peddycord, 02:06:05.390 --> 02:06:07.350 your line is now open. 02:06:07.350 --> 02:06:08.850 Hi, this is Dan Peddycord. 02:06:08.850 --> 02:06:12.330 I'm the Public Health Director in Contra Costa County. 02:06:12.330 --> 02:06:16.930 And my question has to do with PG&E's plans to provide, 02:06:16.930 --> 02:06:20.660 I think you called them Yeti batteries and other solar 02:06:20.660 --> 02:06:25.040 services to medically vulnerable customers that are part 02:06:25.040 --> 02:06:27.530 of their Medical Baseline Program. 02:06:27.530 --> 02:06:31.871 So my specific request would be to work with the counties 02:06:31.871 --> 02:06:36.512 who have access to the CMS empowered database, 02:06:36.512 --> 02:06:40.560 which name identifies particular patients 02:06:40.560 --> 02:06:45.120 who are using what I would call medically critical 02:06:45.120 --> 02:06:47.230 equipment power dependent in their homes. 02:06:47.230 --> 02:06:50.972 And we have a tiered risk stratification that identifies, 02:06:50.972 --> 02:06:54.530 for example, someone that's on an oxygen generator, 02:06:54.530 --> 02:06:59.070 someone who's keeping their dialysis medication 02:06:59.070 --> 02:07:00.950 in a refrigerator. 02:07:00.950 --> 02:07:05.950 So, we are, I have to, excuse me, let me mute my computer 02:07:06.670 --> 02:07:09.020 here 'cause I'm here listening to myself speak. 02:07:10.730 --> 02:07:14.476 If we could figure out a way to partner with PG&E 02:07:14.476 --> 02:07:19.250 and perhaps extend through the county who has access 02:07:19.250 --> 02:07:23.480 to this protected health information, ways to route 02:07:23.480 --> 02:07:26.560 some of these resources to customers that we believe 02:07:26.560 --> 02:07:29.363 are most critically dependent on power in their homes. 02:07:33.890 --> 02:07:35.228 President Batjer, may I respond? 02:07:35.228 --> 02:07:37.749 Yes, please, Mr. Lewis, please, go ahead. 02:07:37.749 --> 02:07:38.582 Thank you. 02:07:38.582 --> 02:07:42.600 So great idea and again looking for ways to continue 02:07:42.600 --> 02:07:43.767 to expand out partnerships. 02:07:43.767 --> 02:07:48.767 And so I'll ask Laurie to respond and follow up, Laurie. 02:07:49.050 --> 02:07:49.950 Thank you. 02:07:51.040 --> 02:07:53.970 Dan, thank you very much for that feedback. 02:07:53.970 --> 02:07:57.250 And I was personally at some of our listening sessions 02:07:57.250 --> 02:07:59.842 and specifically Dr. Karen from Napa 02:07:59.842 --> 02:08:03.613 indicated the same opportunity for us. 02:08:03.613 --> 02:08:08.613 We'll work with you and the other county health officials. 02:08:08.740 --> 02:08:10.790 Obviously we have to protect HIPAA data 02:08:10.790 --> 02:08:14.430 as you know, but we don't want that to be an inhibitor. 02:08:14.430 --> 02:08:19.000 So we'll work with you to find a way to leverage the data 02:08:19.000 --> 02:08:22.812 without compromising privacy so that we can maximize 02:08:22.812 --> 02:08:27.280 the distribution of services to these critical customers. 02:08:27.280 --> 02:08:31.260 And again, batteries may not be the single solution 02:08:31.260 --> 02:08:33.840 or the best solution for a given customer, 02:08:33.840 --> 02:08:36.930 which is why we're offering a menu of options 02:08:36.930 --> 02:08:39.870 with our partners to ensure that we can serve 02:08:39.870 --> 02:08:44.364 these customers that need special services 02:08:44.364 --> 02:08:46.250 in the best way possible. 02:08:46.250 --> 02:08:48.070 So I really appreciate the comment 02:08:48.070 --> 02:08:49.562 and we will follow up with you. 02:08:49.562 --> 02:08:51.850 Thank you very much for that. 02:08:51.850 --> 02:08:54.750 And thank you, Mr. Peddycord. 02:08:54.750 --> 02:08:59.750 This to Laurie and to Michael Lewis, this goes to what 02:09:00.380 --> 02:09:03.510 Director Ghilarducci was talking about earlier, 02:09:03.510 --> 02:09:08.510 regarding that in real time we had to get a legal clearance 02:09:08.640 --> 02:09:13.640 for you all to know who were the Medical Baseline 02:09:14.200 --> 02:09:18.450 individuals and I think you responded that you've taken care 02:09:18.450 --> 02:09:20.560 of that, that it's all in good hands. 02:09:20.560 --> 02:09:25.153 So I think this is one step deeper and I hope you can add 02:09:26.010 --> 02:09:28.400 this to those things that are already checked 02:09:28.400 --> 02:09:32.490 and that are under, not on a planning stage 02:09:32.490 --> 02:09:33.523 but are underway. 02:09:34.420 --> 02:09:35.462 And that you- If I- 02:09:35.462 --> 02:09:37.545 [President Batjer] Now. 02:09:39.010 --> 02:09:41.560 Understood and we will look at that as well. 02:09:41.560 --> 02:09:45.882 So, to me, as I stated earlier, it's really 02:09:45.882 --> 02:09:49.047 how do you define your public safety partners? 02:09:49.047 --> 02:09:51.670 And this is a suggestion that I think that was raised. 02:09:51.670 --> 02:09:53.890 It was a good suggestion is that we expand the public safety 02:09:53.890 --> 02:09:56.790 department definition to include all this, 02:09:56.790 --> 02:09:59.310 the County Health Association, I mean, organization. 02:09:59.310 --> 02:10:02.780 So that would be what we follow up on. 02:10:02.780 --> 02:10:05.610 I think it was really to the point of the empowered 02:10:05.610 --> 02:10:09.080 database that Dan was speaking to 02:10:09.080 --> 02:10:11.730 and that how do you get access to that? 02:10:11.730 --> 02:10:14.410 So, you have the awareness of those folks 02:10:14.410 --> 02:10:16.603 that have medically necessary needs. 02:10:17.950 --> 02:10:20.020 So, I think this is quite urgent. 02:10:20.020 --> 02:10:23.620 I hope you can meet with Dan and other county 02:10:24.680 --> 02:10:29.680 public safety officials. 02:10:30.755 --> 02:10:33.230 President Batjer? Yes? 02:10:33.230 --> 02:10:35.790 This was a similar suggestion 02:10:35.790 --> 02:10:37.700 made during one of our Lake County visits 02:10:37.700 --> 02:10:40.110 again where the county public health officer 02:10:40.110 --> 02:10:44.280 also attended not only mentioned the ability to identify 02:10:44.280 --> 02:10:49.280 these citizens, residents and obviously customers of PG&E. 02:10:50.890 --> 02:10:55.890 They also had recommendations about very site specific needs 02:10:57.270 --> 02:11:00.530 for the CRCs in their county. 02:11:00.530 --> 02:11:05.530 And knowing their population to geographical distribution, 02:11:06.249 --> 02:11:09.220 they had the county health officer there. 02:11:09.220 --> 02:11:12.570 He mentioned part of the northern part of Lake County 02:11:12.570 --> 02:11:14.980 being a particular hotspot for them 02:11:14.980 --> 02:11:17.840 for the medically vulnerable population. 02:11:17.840 --> 02:11:22.700 So, these health officers know the needs in their county 02:11:22.700 --> 02:11:25.720 residents and they know demographics 02:11:25.720 --> 02:11:28.140 and obviously the identification. 02:11:28.140 --> 02:11:31.860 So, this is not a new recommendation coming to PG&E, 02:11:31.860 --> 02:11:36.030 and I certainly hope that the public health officers 02:11:36.030 --> 02:11:38.110 have a direct line of communication. 02:11:38.110 --> 02:11:40.626 People with the local liaisons answer the public safety 02:11:40.626 --> 02:11:43.013 liaison for PG&E. 02:11:44.700 --> 02:11:45.850 Yes, I wanna understand- Thank you. 02:11:45.850 --> 02:11:46.683 [President Batjer] We're the same. 02:11:46.683 --> 02:11:48.660 I think this is an urgency Michael, 02:11:48.660 --> 02:11:52.340 that you really need to engage with the public health 02:11:52.340 --> 02:11:57.133 officers on having access to the entire database. 02:11:58.250 --> 02:12:00.645 Understood and we'll follow up. 02:12:00.645 --> 02:12:05.645 Then I'm gonna check in the next, 'cause our team meets 02:12:05.810 --> 02:12:09.690 with your team every other week, I'm gonna have this as one 02:12:09.690 --> 02:12:13.443 of our questions that is ongoing for you to report into us. 02:12:15.700 --> 02:12:18.920 Yes Ma'am, you will have many reports that'll be followed 02:12:18.920 --> 02:12:21.191 up on by our team. 02:12:21.191 --> 02:12:23.810 [President Batjer] Okay, I really appreciate that. 02:12:23.810 --> 02:12:25.970 Operator I understand there are no more callers, 02:12:25.970 --> 02:12:26.963 is that accurate? 02:12:28.070 --> 02:12:30.350 Yes, that is correct. 02:12:30.350 --> 02:12:32.210 Okay, thank you operator. 02:12:32.210 --> 02:12:36.120 And I just want to thank all of those 02:12:36.120 --> 02:12:37.654 who have called in today. 02:12:37.654 --> 02:12:40.070 There seems to be no more callers on the line. 02:12:40.070 --> 02:12:45.070 So, I wanna particularly thank PG&E for your informative 02:12:46.308 --> 02:12:50.140 presentation and for answering all the questions we have. 02:12:50.140 --> 02:12:54.060 I wanna thank my fellow Commissioners for all 02:12:54.060 --> 02:12:56.800 of their efforts and good questions and thoughts. 02:12:56.800 --> 02:12:59.760 And I want to particularly thank also 02:12:59.760 --> 02:13:03.539 our esteemed colleagues from Cal OES and Cal Fire, 02:13:03.539 --> 02:13:08.539 specifically Director Ghilarducci and Chief Porter. 02:13:08.750 --> 02:13:11.370 So, thank you all for your participation. 02:13:11.370 --> 02:13:14.180 These have been very helpful briefings this week. 02:13:14.180 --> 02:13:17.280 I greatly appreciate all of the efforts that our team 02:13:17.280 --> 02:13:19.869 here at the PUC, Rachel Peterson 02:13:19.869 --> 02:13:24.869 and Caroline, Thomas Jacobs and each of the colleagues 02:13:26.890 --> 02:13:29.820 and my own chief of staff, Shannon O'Rourke 02:13:29.820 --> 02:13:30.960 who all worked very hard 02:13:30.960 --> 02:13:33.450 to put these briefings together and I appreciate it greatly. 02:13:33.450 --> 02:13:35.780 And I appreciate our colleagues that have helped us 02:13:35.780 --> 02:13:39.830 also at Cal OES and at Cal Fire putting 02:13:39.830 --> 02:13:41.090 the briefings together. 02:13:41.090 --> 02:13:44.570 So, with that the meeting is closed. 02:13:44.570 --> 02:13:46.920 Thank you all very much for your participation. 02:13:47.849 --> 02:13:49.120 Bye bye. 02:13:49.120 --> 02:13:50.455 Bye bye. 02:13:50.455 --> 02:13:51.288 Bye bye. 02:13:51.288 --> 02:13:52.800 This concludes- Thank you. 02:13:52.800 --> 02:13:54.383 All participants may-