WEBVTT
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Welcome
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to the California Public
Utilities Commission
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on this date, Tuesday,
August the third, 2021.
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President Batjer, you may begin.
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Thank you very much
operator and hello everyone.
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Thank you for joining us
today for the public briefing
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from Southern California Edison company
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to update us on its readiness
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for public safety power shutoff
events this wildfire season.
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Today's briefing from SCE
is the second in a series
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of four public briefings
we're holding this week.
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Having heard
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from San Diego Gas and
Electric Company yesterday.
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Later today, we will hear
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from Pacific Gas and Electric company
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and tomorrow we will hear
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from Bear Valley
Electric, Liberty Utilities
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and PacifiCorp.
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I'm honored to have joining me today
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on the virtual dais representatives
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from the California Governor's
Office of Emergency Services,
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the California Department of
Forestry and Fire Protection
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and the Office of Energy
Infrastructure Safety.
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Mark Ghilarducci from
OES will be joining us shortly
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and we have Chief
Berlant who is here with us
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from Cal Fire and we have
Caroline Thomas Jacobs
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from the Office of Energy
and Infrastructure Safety,
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as well as I'm joined by
my fellow Commissioners,
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Commissioner Rechtschaffen,
Commissioner Guzman Aceves,
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Commissioner Shiroma
and Commissioner Houck.
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So welcome to all of you.
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In terms of format, the
format for today's briefing.
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Following opening remarks from the dais
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SCE's Executive Vice
President for Operations,
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Steve Powell will provide
an overview of SCE's state
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of preparedness for PSPS
events this wildfire season,
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we will then move on
to discussion and Q&A
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with the Commissioners
and panelists on the dais
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followed by public comment.
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We are scheduled to conclude by 12 noon.
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For the public comment portion
of the day, which will begin
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at 11:05 approximately if you
wish to make a public comment,
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please dial into 1-800-857-1917.
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Enter pass code 72183884#
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Let me repeat that.
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I think I missed a digit.
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Enter pass code 7218384# and press *1.
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You'll be placed into a queue
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and the operator will take
your name and organization.
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There will be a delay
from the time you press *1
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to the time the operator
asks for your information
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so please be patient
and stay on the line.
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You will be called upon
to speak when we get
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to the public comment
period in today's agenda
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and we will provide two
minutes for each speaker.
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Let me repeat that.
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We will provide two
minutes for each speaker.
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I will keep my opening
remarks brief so that the majority
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of our time today can be
used to ensure the public is able
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to hear from SCE on
their state of preparedness
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but I hope you will indulge me
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as I cover a few topics of importance.
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The acceleration of climate change
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has caused our wildfire
season to start earlier
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and end later.
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2020 into early 2021
was a very long fire season
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and Californians experienced
a significant number
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of power shutoffs by their utilities.
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Up until mid January the
majority utilities were continuing
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to call power shutoff events.
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Notably SCE called its most
recent power shutoff event
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on June 14th this year,
last month, month and a half
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though no customers were
ultimately de-energized.
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This year there have been
already over 5,600 fires
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that have burned
nearly half a million acres
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and damaged or destroyed
over 320 structures in California
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and it is only the beginning of August.
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We are in the midst of a long
and difficult wildfire season.
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While the legislature,
our sister agencies
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and the CPUC are driving
the utilities to plan for
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and execute approaches to
reduce the risk of utility caused
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by wildfires through
better weather forecasting,
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grid hardening and
vegetation management,
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one of the tools that is
available to the utilities is
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to shut off power to customers.
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The consequences of being without power
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to families who are working
and learning from home
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to the state's most vulnerable people,
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to the critical facilities
supporting our communities
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are not merely questions
of inconvenience,
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they are vital questions
of safety, security,
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productivity and comfort.
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The impacts on people's lives
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of having their power shut
off cannot be overstated,
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which is why PSPS must
always be a measure of last resort.
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SCE and other utilities
have the obligation
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to manage their grids responsibly
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and they have the
obligation to keep the safety
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and well-being of their
customers as their highest priority.
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SCE's haphazardly
implemented PSPS events
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of last fall cannot be repeated.
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Edison's initiated 16 PSPS events
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between May and December of 2020.
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The majority of the events
were in November and December,
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including during two major holidays
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and I want to emphasize one
was Thanksgiving morning.
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Coming out of this we
ordered a corrective action plan
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for Edison to address its
various problems with a level
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of transparency around
PSPS decision-making,
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inadequate notification
to impacted customers,
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poor coordination and
communication with state
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and local governments,
shortcomings in identifying
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and notifying the medical baseline
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and access and
functional needs customers
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and deficient PSPS post-event
reporting to the Commission.
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A notification, only 20%
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of the customers Edison
gave advanced notices to
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during the 2020 wildfire
season were affected
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by the PSPS event.
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While we want to have as
few customers de-energized
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as possible, there's something wrong
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with this planning approach.
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If you are consistently putting
large numbers of customers
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on notice and nothing happens.
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There were also too many instances
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of no notice de-energization.
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The one I mentioned about
Thanksgiving morning being one.
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It was noticed, but it was notice
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for a very different time
than it actually occurred.
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When SCE turned off the power
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without giving customers prior notice,
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this means customers are unable to plan
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and prepare being without power.
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CPUC staff and the staff
at our sister agencies,
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Cal OES, Cal Fire
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and OEIS have spent
countless hours meeting
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with SCE this year,
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ensuring they're meeting
their commitments
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under their PSPS corrective action plan,
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in addition to the two public meetings
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earlier this year, specifically
on how SCE will improve
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its execution of PSPS events this year.
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Given the issues we saw last year,
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today, I am particularly
interested to hear
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from SCE about their progress
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in improving customer
notification with special focus
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on vulnerable customers
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and access and functional
needs communities.
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Specifically how will Edison ensure
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that numerous customers
don't receive notifications
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that a PSPS will occur if they
won't ultimately lose power.
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The Commission also continues
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to have serious concerns with the pace
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at which Edison has been
deploying backup power
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to help vulnerable customers
cope with PSPS events
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and expect to see SCE
to explain their efforts
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to ramp up that program.
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I also expect SCE to address
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more broadly how they
will mitigate impacts
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of power shutoffs on
people who rely on electricity
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to maintain necessary life functions,
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including for durable medical equipment
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and assistive technology.
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This is the second year
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we have required these public briefings.
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With more maturity, I'm
expecting more detail,
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thoughtfulness and accountability
in Edison's presentation.
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We need specifics on
where you have improved,
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where you are lagging,
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where you are focusing
your resources and priorities.
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As I've said many times before,
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the utilities will be
judged by their outcomes
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not by their plans.
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I will now turn to our
representatives from Cal OES
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and Cal Fire and OEIS if
you have any opening remarks
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that you might have.
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So first I will turn, I've not
seen Mark Ghilarducci on yet
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but first I will turn to Chief Berlant
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and then to Caroline, if you
have any opening remarks.
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Yeah, thank you.
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Good morning, President Batjer and gang.
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Thank you again for including
Cal Fire in these briefings.
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It's very helpful for us.
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Obviously, the impacts of PSPS
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really do have a ripple
effect on the fire service
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and on our ability to respond.
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The 2020 wildfire season is
obviously off to a busy start.
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As you mentioned already, having PSPSs
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in Southern California in
June or at least potential ones,
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I think really solidifies the change
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in the earlier fire seasons
that you mentioned.
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I somewhat feel like I'm
repeating myself these days
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from what I said last year,
but here we are, again,
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already experiencing
more wildfires for this time
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of year than we did the previous year
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and we already know what
the 2020 fire season turned out
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to be, an incredibly destructive one.
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This year, nearly 89% of
California is under extreme
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and exceptional drought conditions
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and that is absolutely playing in
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into our overall fire conditions.
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I just note that already
this year we've responded
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to just under 6,000
wildfires across California
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that have burned over 500,000 acres.
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This is an increase from even last year
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for the same time period, more
wildfires, more acres burned
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and so I think this discussion
today, very important.
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I look forward to
hearing the improvements
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that SoCal Edison has made
into its PSPS decision making
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as well as the progress that you've made
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into your required vegetation management
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and the infrastructure hardening.
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These two steps that
should be the primary focus
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to get us out of the need for PSPS.
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So President Batjer,
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again, appreciate the
opportunity to be here this morning
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and looking forward to the presentation.
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[President Batjer]
Thank you very much chief
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and Director Thomas Jacobs, please,
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if you have any opening remarks.
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Yeah, thank you,
President Batjer.
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I really appreciate the
opportunity to be here
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with you all and hear from Edison.
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I certainly concur with all
the remarks that both you
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and Chief Berlant have opened with.
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Our particular focus is really honing in
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on how Edison is improving
their decision-making
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and accuracy with making
the decision to call PSPS
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as you mentioned.
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Deeply concerned with last
year with the number of sort
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of false positives and false negatives
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in terms of the events because
it's disruptive for customers
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on both sides of that equation.
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And again, appreciate
having the chance to be here
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and hear their progress
and ask questions.
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Appreciate it, thank you.
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Back to you.
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Thank you very much Caroline.
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I'll now turn to my fellow
Commissioners and I can't see all
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of you in how my screen is
displaying so please speak up
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if you have any opening
remarks this morning.
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This is Commissioner Houck,
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just briefly again, I wanna
thank you President Batjer
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for your leadership
on this important issue
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and our staff, Executive
Director Rachel Peterson
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Lee Palmer and Anthony
Noll and their team
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for coordinating this and
our sister agencies for joining.
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I'm looking forward to
listening and learning
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from Southern California Edison
00:13:27.040 --> 00:13:28.580
regarding this year's events.
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I do have a conflict at 10 o'clock,
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so I will be leaving for a
portion of the workshop at 10
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but will be back for 11.
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So I just wanted to let
everybody know that
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and again, look forward to
hearing the information today.
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Great, that's super.
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Any other Commissioners at this time
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and Director Ghilarducci
of the Governor's Office
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of Emergency Services has joined us.
00:13:59.410 --> 00:14:02.963
Mark, would you like to make
any quick opening remarks?
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Sure, great.
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Can you hear me okay?
Yeah, we can Mark
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and we can see you as well.
All right, great.
00:14:09.410 --> 00:14:11.060
Well, good morning everyone.
00:14:11.060 --> 00:14:13.790
Thanks for the opportunity
to again, be with you
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and to the CPUC and President Batjer
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for pulling these briefings together.
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I think they're very
valuable for everyone
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and allows us to at least
continue to the discussion
00:14:25.900 --> 00:14:30.033
on how we can continue
to make this a safer state.
00:14:32.270 --> 00:14:37.270
I'll start off by just saying
that in general, we have seen
00:14:37.380 --> 00:14:40.810
that there has been
improvement in performances
00:14:41.780 --> 00:14:46.630
from the IOUs from the 2019 PSPS season
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and the 2020 PSPS events.
00:14:50.790 --> 00:14:54.380
There have been
improvements with regards to,
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I always call them
incremental improvements that,
00:14:58.660 --> 00:15:00.920
despite worsening weather conditions
00:15:00.920 --> 00:15:04.310
and the greater quantities of wildfires,
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I think people are continuing to
00:15:05.897 --> 00:15:10.420
and IOUs are continuing
to work to make progress.
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Communications has improved.
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Generally, IOUs have been
actively engaged with IOES
00:15:17.460 --> 00:15:20.530
and the State Warning Center
to improve their compliance
00:15:20.530 --> 00:15:21.877
to the notification process
00:15:21.877 --> 00:15:24.850
and we do appreciate
the collaboration and input
00:15:24.850 --> 00:15:29.320
from the IOUs in improving
and refining the PSPS process
00:15:29.320 --> 00:15:33.450
as challenging as it
is in recent revisions
00:15:33.450 --> 00:15:36.610
of the PSPS standard operating guide.
00:15:36.610 --> 00:15:40.400
However, and it's
important that we continue
00:15:40.400 --> 00:15:43.444
to address these challenges
despite the engagement
00:15:43.444 --> 00:15:46.880
with Southern California
Edison and the work
00:15:46.880 --> 00:15:50.060
that they are doing, there does continue
00:15:50.060 --> 00:15:54.110
to be some significant
challenges and inconsistencies
00:15:54.110 --> 00:15:57.520
in the ability to provide the detailed,
00:15:57.520 --> 00:16:01.030
timely notification of power outages.
00:16:01.030 --> 00:16:03.920
Specifically that includes transparency
00:16:03.920 --> 00:16:06.863
of PSPS decision-making process.
00:16:07.840 --> 00:16:12.840
We have seen confusion,
inconsistency, inaccuracies
00:16:13.160 --> 00:16:15.483
over the course of the last year.
00:16:17.010 --> 00:16:20.970
Execution with the
notification process itself,
00:16:20.970 --> 00:16:23.130
coordination and
communication with state
00:16:23.130 --> 00:16:26.560
and local governments
and identification notification
00:16:26.560 --> 00:16:27.660
of medical baseline
00:16:27.660 --> 00:16:30.120
and access and
functional needs customers
00:16:30.120 --> 00:16:35.120
and really the quality of
the PSPS post-event reports.
00:16:37.600 --> 00:16:42.250
This briefing with SCE
provides us another opportunity
00:16:42.250 --> 00:16:45.970
to get together and continue
to discuss how we can continue
00:16:45.970 --> 00:16:50.290
to refine and improve
and how to get it straight.
00:16:50.290 --> 00:16:55.290
This can no longer just be
a discussion full of promises
00:16:56.480 --> 00:17:00.690
but really how we can come together
00:17:00.690 --> 00:17:04.510
to really put some
real meat on the bones
00:17:04.510 --> 00:17:06.750
and be able to address this.
00:17:06.750 --> 00:17:11.750
It's also important to note
that PSPS events continue
00:17:12.590 --> 00:17:17.120
to need to be an action
of last resort, not first resort
00:17:17.120 --> 00:17:21.930
and so the work that the
utility is doing all of these,
00:17:21.930 --> 00:17:25.460
what I call non, these
mitigative actions,
00:17:25.460 --> 00:17:30.460
non PSPS actual actions of
coordination and communication,
00:17:31.090 --> 00:17:35.200
being able to effectively
work with the state
00:17:35.200 --> 00:17:36.120
and local partners,
00:17:36.120 --> 00:17:39.070
be able to communicate
effectively with the public
00:17:39.070 --> 00:17:43.050
and partner with them are
very, very, very important.
00:17:43.050 --> 00:17:47.020
So again, we stand
ready to continue to work
00:17:47.020 --> 00:17:51.800
with the utilities and the
Southern California Edison 24/7
00:17:51.800 --> 00:17:56.470
to ensure that the notifications
are timely and thorough
00:17:56.470 --> 00:17:59.630
and continue to wanna work
with the utility to make sure
00:17:59.630 --> 00:18:02.530
that they're best they can
be in this particular space.
00:18:02.530 --> 00:18:05.210
Again I wanna thank
the utility for their efforts
00:18:05.210 --> 00:18:08.230
and again, President Batjer and the CPUC
00:18:08.230 --> 00:18:10.523
for today's opportunity, thanks.
00:18:11.440 --> 00:18:13.700
Thank you very much
Director Ghilarducci.
00:18:13.700 --> 00:18:17.670
Appreciate those very helpful remarks
00:18:17.670 --> 00:18:22.670
and I do now want to turn
to SCE for their presentation
00:18:25.304 --> 00:18:27.520
and we will be hearing
from Steve Powell,
00:18:27.520 --> 00:18:30.257
executive vice president
of operations at SCE.
00:18:32.200 --> 00:18:34.070
Mr. Powell, I think you can tell
00:18:34.070 --> 00:18:37.660
by our opening remarks, we
are all very much looking forward
00:18:37.660 --> 00:18:42.660
to a very informative update
from last year's presentation
00:18:43.880 --> 00:18:45.070
from Edison.
00:18:45.070 --> 00:18:47.710
So thank you very
much for being here today
00:18:47.710 --> 00:18:49.850
and we look forward
to your presentation.
00:18:49.850 --> 00:18:51.223
Please go ahead Mr. Powell.
00:18:52.350 --> 00:18:54.060
Thank you very much.
00:18:54.060 --> 00:18:56.270
President Batjer,
Commissioners, Shiroma, Houck,
00:18:56.270 --> 00:18:58.960
Rechtschaffen and Guzman Aceves,
00:18:58.960 --> 00:19:01.330
Director Thomas Jacobs,
Director Ghilarducci
00:19:01.330 --> 00:19:03.670
and Chief Berlant and
really to our customers
00:19:03.670 --> 00:19:05.490
and community members, good morning
00:19:05.490 --> 00:19:07.420
and thank you for having us here today.
00:19:07.420 --> 00:19:10.300
So as President Batjer
mentioned, I'm Steve Powell,
00:19:10.300 --> 00:19:11.360
executive vice president of operations
00:19:11.360 --> 00:19:14.020
at Southern California Edison.
00:19:14.020 --> 00:19:15.470
Joining me today are a few
00:19:15.470 --> 00:19:18.100
of our dedicated PSPS
readiness leaders that have been
00:19:18.100 --> 00:19:20.060
in the bi-weekly and
monthly update meetings
00:19:20.060 --> 00:19:21.410
to the Commission.
00:19:21.410 --> 00:19:24.110
Ranbir Sekhon, director
of PSPS readiness,
00:19:24.110 --> 00:19:27.390
Terry Ohanian, director
of expedited grid hardening
00:19:27.390 --> 00:19:28.223
and Jessica Lim,
00:19:28.223 --> 00:19:31.394
our principal manager of
customer programs and services.
00:19:31.394 --> 00:19:33.330
It will be no surprise to anyone to hear
00:19:33.330 --> 00:19:35.080
that we don't have good news to report
00:19:35.080 --> 00:19:37.060
from our fire scientists
and meteorologists
00:19:37.060 --> 00:19:38.530
on the fire season.
00:19:38.530 --> 00:19:40.780
Along with drought
conditions we're facing near or
00:19:40.780 --> 00:19:44.020
at record dry fuel and
elevated risk of wildfire
00:19:44.020 --> 00:19:47.200
and Chief Berlant mentioned
a significant amount
00:19:47.200 --> 00:19:49.720
of fires already in the season.
00:19:49.720 --> 00:19:52.350
Our first priority as a company
is to keep our communities
00:19:52.350 --> 00:19:54.230
and our residents safe.
00:19:54.230 --> 00:19:56.490
Public safety power
shutoffs continue to be a tool
00:19:56.490 --> 00:20:01.490
that we must use sparingly
when hazardous conditions exist
00:20:01.570 --> 00:20:04.460
as we make our grid more
resilient to the increasing threat
00:20:04.460 --> 00:20:06.083
from climate driven wildfires.
00:20:07.360 --> 00:20:10.690
Our commitment is to
execute PSPS more effectively
00:20:10.690 --> 00:20:12.860
while also reducing its frequency.
00:20:12.860 --> 00:20:14.700
We've made a lot of improvements already
00:20:14.700 --> 00:20:16.450
and we'll be ready for peak season.
00:20:17.777 --> 00:20:21.900
When we came before you for
the PSPS hearing on January 26th
00:20:21.900 --> 00:20:24.983
the level of frustration and
anger was really hard to hear.
00:20:25.850 --> 00:20:29.700
Customers told us that we
are cavalier in our execution,
00:20:29.700 --> 00:20:31.960
you here told us that we were tactless
00:20:31.960 --> 00:20:34.160
in the way we approached
it and showed a lack
00:20:34.160 --> 00:20:36.400
of concern for our customer's needs.
00:20:36.400 --> 00:20:38.490
We left them in the dark on holidays
00:20:38.490 --> 00:20:40.882
and while they were
home during the pandemic.
00:20:40.882 --> 00:20:42.970
Since then we've
doubled down, tripled down
00:20:42.970 --> 00:20:44.610
on our preparation.
00:20:44.610 --> 00:20:47.490
We are hardening our
grids to reduce PSPS.
00:20:47.490 --> 00:20:50.600
When we have to shut off power
we're improving the accuracy,
00:20:50.600 --> 00:20:53.290
the transparency and the informativeness
00:20:53.290 --> 00:20:55.973
of our notifications and
our communications.
00:20:56.870 --> 00:20:59.430
We'll improve our
performance, not incrementally
00:20:59.430 --> 00:21:00.913
but dramatically this season.
00:21:01.774 --> 00:21:04.100
Via biweekly updates to staff
00:21:04.100 --> 00:21:06.080
and through the today's
presentation I hope you can see
00:21:06.080 --> 00:21:09.070
that we're on track to
improve our PSPS response
00:21:09.070 --> 00:21:11.230
for our customers and partners.
00:21:11.230 --> 00:21:13.090
And to be clear, we hear you,
00:21:13.090 --> 00:21:15.640
being on track is not
the ultimate goal either.
00:21:15.640 --> 00:21:18.380
As we discussed in January,
we're looking at results.
00:21:18.380 --> 00:21:19.830
There's no A for effort here.
00:21:20.730 --> 00:21:23.550
If you can flip to the
next slide, please.
00:21:23.550 --> 00:21:25.600
We started with the items
you highlighted in your letter
00:21:25.600 --> 00:21:28.270
on January 19th and
created five broad categories
00:21:28.270 --> 00:21:30.440
of actions to address them.
00:21:30.440 --> 00:21:33.200
The categories really
mirror our key objectives.
00:21:33.200 --> 00:21:38.170
To reduce PSPS, to execute
PSPS events more effectively
00:21:38.170 --> 00:21:41.630
by improving transparency
and improving our notifications,
00:21:41.630 --> 00:21:45.080
to mitigate the impacts of PSPS
through customer programs,
00:21:45.080 --> 00:21:47.530
to improve our outreach
to partners and customers
00:21:48.610 --> 00:21:49.730
and finally to improve
00:21:49.730 --> 00:21:52.680
and standardize our
post-event reporting.
00:21:52.680 --> 00:21:55.530
The action plan that
we speak of itself runs,
00:21:55.530 --> 00:21:59.330
it's 60 pages, includes over
130 separate deliverables
00:21:59.330 --> 00:22:02.110
and we're 78% complete with that
00:22:02.110 --> 00:22:04.500
with just a couple of
months, six to eight weeks
00:22:04.500 --> 00:22:07.103
before the peak season begins for us.
00:22:08.490 --> 00:22:10.910
Let's go ahead and
flip to the next slide.
00:22:10.910 --> 00:22:13.290
Let me start with our
grid resiliency efforts.
00:22:13.290 --> 00:22:16.050
Grid hardening and circuit
segmentation are critical
00:22:16.050 --> 00:22:18.980
to reducing our use of PSPS.
00:22:18.980 --> 00:22:21.390
We've been able to
remove 81,000 customers
00:22:21.390 --> 00:22:22.860
from scope to date.
00:22:22.860 --> 00:22:25.900
That means that those 81,000
customers won't be considered
00:22:25.900 --> 00:22:27.820
for PSPS this season
00:22:27.820 --> 00:22:30.560
and we're also significantly
reducing PSPS frequency,
00:22:30.560 --> 00:22:32.620
duration and scope on what we term,
00:22:32.620 --> 00:22:34.373
frequently impacted circuits.
00:22:35.390 --> 00:22:37.780
Here, I wanna highlight
our covered conductor work.
00:22:37.780 --> 00:22:40.880
Covered conductor is our
most important mitigation.
00:22:40.880 --> 00:22:43.080
It's 1/8 the cost of undergrounding.
00:22:43.080 --> 00:22:44.590
It can be deployed much more quickly,
00:22:44.590 --> 00:22:45.970
so it makes a difference now.
00:22:45.970 --> 00:22:49.130
It'll make a difference for us
and our customers this year.
00:22:49.130 --> 00:22:52.010
It's been rigorously
tested and benchmarked.
00:22:52.010 --> 00:22:54.130
In our service area we have
00:22:54.130 --> 00:22:56.620
not had a single CPUC
reportable ignition
00:22:56.620 --> 00:23:00.010
from contact with objects
or wired wire contacts
00:23:00.010 --> 00:23:02.360
on our fully covered segments.
00:23:02.360 --> 00:23:04.180
Those are the two
biggest drivers that we have
00:23:04.180 --> 00:23:06.250
for ignitions and this allows us
00:23:06.250 --> 00:23:08.693
to significantly reduce
the impact of PSPS.
00:23:09.970 --> 00:23:10.980
Covered conductor also remain one
00:23:10.980 --> 00:23:13.420
of the most effective
strategies to reducing the need
00:23:13.420 --> 00:23:15.290
for PSPS events.
00:23:15.290 --> 00:23:16.890
This year we focused a big portion
00:23:16.890 --> 00:23:19.170
of our covered conductor
installation efforts
00:23:19.170 --> 00:23:21.910
on the 72 most
frequently impacted circuits
00:23:21.910 --> 00:23:23.530
from the past few years.
00:23:23.530 --> 00:23:25.480
Using last year's weather as a predictor
00:23:25.480 --> 00:23:26.313
with covered conductor
00:23:26.313 --> 00:23:28.990
and other mitigation,
customer outage time
00:23:28.990 --> 00:23:33.730
due to PSPS should be
reduced by 70% for those that are
00:23:33.730 --> 00:23:36.110
on the frequently impacted circuits.
00:23:36.110 --> 00:23:37.920
Terry Ohanian will go into more detail
00:23:37.920 --> 00:23:40.370
on our grid resiliency
measures in a few minutes.
00:23:41.670 --> 00:23:43.531
Moving to event execution,
00:23:43.531 --> 00:23:46.360
perhaps the comments we
heard from the public speakers
00:23:46.360 --> 00:23:49.070
in January and from
customers through surveys
00:23:49.070 --> 00:23:50.610
and focus groups was
00:23:50.610 --> 00:23:53.730
about how our notification
process had failed them.
00:23:53.730 --> 00:23:57.750
Our notifications were
inaccurate, untimely, robotic
00:23:57.750 --> 00:23:59.740
and in a comment we can't unhear
00:23:59.740 --> 00:24:03.140
when we notified customers
to prepare for re-energization,
00:24:03.140 --> 00:24:06.010
we quote, "Sounded like Star Trek."
00:24:06.010 --> 00:24:07.910
So we rewrote our notifications,
00:24:07.910 --> 00:24:10.713
added more actionable content
and rethought the cadence.
00:24:11.720 --> 00:24:12.900
The biggest lift in this area,
00:24:12.900 --> 00:24:15.790
however, will not be
seen directly by customers.
00:24:15.790 --> 00:24:17.820
We've had to install a
new automated system
00:24:17.820 --> 00:24:20.060
that will integrate all of our PSPS data
00:24:20.060 --> 00:24:22.160
so we can improve our performance.
00:24:22.160 --> 00:24:24.590
Customer should see the
results in improved accuracy
00:24:24.590 --> 00:24:26.863
and timeliness in the
notification information
00:24:26.863 --> 00:24:28.063
that we share with them.
00:24:29.280 --> 00:24:31.260
We've also taken steps
to increase the precision
00:24:31.260 --> 00:24:33.330
of our pre-event weather forecasting,
00:24:33.330 --> 00:24:36.160
which will reduce
over notification as well
00:24:36.160 --> 00:24:38.310
as under notification
in the prevent phase.
00:24:39.570 --> 00:24:40.820
Our goal is always
00:24:40.820 --> 00:24:43.220
to only de-energize those
customers we have to shut off
00:24:43.220 --> 00:24:44.880
for safety while keeping power on
00:24:44.880 --> 00:24:46.580
for as many customers as possible.
00:24:47.440 --> 00:24:48.730
Yes, how are the efforts we keep
00:24:48.730 --> 00:24:50.250
to keep our customers energized
00:24:50.250 --> 00:24:52.960
like switching customers
off of impacted circuits
00:24:52.960 --> 00:24:55.070
and de-energizing the
circuit segment instead
00:24:55.070 --> 00:24:58.610
of the whole circuit level
will continue to contribute
00:24:58.610 --> 00:25:00.810
to more customers being notified
00:25:00.810 --> 00:25:02.460
than actually de-energized,
00:25:02.460 --> 00:25:04.220
although with these
improved weather forecasts
00:25:04.220 --> 00:25:06.520
and other things, other
steps we've taken, we believe
00:25:06.520 --> 00:25:09.021
that we've shrunk
that gap significantly.
00:25:09.021 --> 00:25:11.783
Ranbir Sekhon will describe
these efforts a little further.
00:25:12.710 --> 00:25:15.140
We heard loud and clear in
January that we need to do more
00:25:15.140 --> 00:25:18.130
to mitigate the impact of
PSPS on our customers.
00:25:18.130 --> 00:25:20.670
In particular, we were
directed to increase results
00:25:20.670 --> 00:25:22.890
from our backup battery efforts.
00:25:22.890 --> 00:25:23.950
We're pleased to share
00:25:23.950 --> 00:25:26.970
that we've expanded our
critical care backup program
00:25:26.970 --> 00:25:30.200
to include all eligible
medical baseline customers
00:25:30.200 --> 00:25:31.910
and are on track by early October
00:25:31.910 --> 00:25:35.440
to provide more than 5,000
batteries benefiting roughly 40%
00:25:35.440 --> 00:25:37.023
of the eligible population.
00:25:37.930 --> 00:25:39.380
We've also increased eligibility
00:25:39.380 --> 00:25:43.090
for in-person notification
program for at-risk customers
00:25:43.090 --> 00:25:45.670
bi-fold, inviting medical
baseline customers
00:25:45.670 --> 00:25:46.603
into the program.
00:25:47.660 --> 00:25:50.060
Jessica Lim will share more
on these and other efforts
00:25:50.060 --> 00:25:52.350
and provide the specifics
that you're asking for
00:25:52.350 --> 00:25:53.190
especially our efforts
00:25:53.190 --> 00:25:55.973
around the access and
functional needs community.
00:25:58.550 --> 00:26:00.260
We're building on the
directive to improve our outreach
00:26:00.260 --> 00:26:02.520
to communities we've hosted
forums with communities
00:26:02.520 --> 00:26:05.570
and (indistinct) that have
been impacted by PSPS.
00:26:05.570 --> 00:26:07.610
We've held multiple meetings
and workshops with local,
00:26:07.610 --> 00:26:09.840
tribal and state government officials,
00:26:09.840 --> 00:26:13.000
public safety leaders,
critical infrastructure partners
00:26:13.000 --> 00:26:15.400
and other key partners
that we have worked with.
00:26:16.260 --> 00:26:17.700
These discussions have helped shape one
00:26:17.700 --> 00:26:19.230
of our most significant improvements
00:26:19.230 --> 00:26:20.640
for our partners to date
00:26:20.640 --> 00:26:24.080
the go live of our public
safety partner portal last month.
00:26:24.080 --> 00:26:27.010
All users will have access to
expanded planning information
00:26:27.010 --> 00:26:29.950
and maps and emergency
management partners will have access
00:26:29.950 --> 00:26:33.090
to names and addresses
of critical care customers
00:26:33.090 --> 00:26:36.700
to help support their planning
and outreach during outages.
00:26:36.700 --> 00:26:38.390
Our last action plan area is
00:26:38.390 --> 00:26:40.630
to improve our post event
reporting and we're working
00:26:40.630 --> 00:26:42.740
with the Commission
and the other IOUs to align
00:26:42.740 --> 00:26:45.120
on a standardized
template moving forward.
00:26:45.120 --> 00:26:46.640
While this is a narrow action it aligns
00:26:46.640 --> 00:26:48.210
with the broader focus
on ensuring that all
00:26:48.210 --> 00:26:51.040
of our communications
are clear, transparent
00:26:51.040 --> 00:26:52.193
and readily available.
00:26:53.440 --> 00:26:55.350
Before I hand off the mic, I
wanna bring your attention
00:26:55.350 --> 00:26:58.120
to the photo on the top
left corner of Terry Gordon.
00:26:58.120 --> 00:27:00.540
He is the journeyman lineman
installing covered conductor
00:27:00.540 --> 00:27:02.860
in the previous slide, as well as here.
00:27:02.860 --> 00:27:06.240
For Terry who lives and
works in a high fire risk area
00:27:06.240 --> 00:27:08.270
and for the rest of our team members,
00:27:08.270 --> 00:27:10.070
this is personal work.
00:27:10.070 --> 00:27:12.610
Many SCE employees
live in high fire risk areas
00:27:12.610 --> 00:27:14.940
and we all have families and
friends that have been impacted
00:27:14.940 --> 00:27:18.680
by these PSPS events
and we can switch neighbors
00:27:18.680 --> 00:27:21.470
to less impacted circuits when
we have to make the decision
00:27:21.470 --> 00:27:24.480
to de-energize or when we
provide public safety partners
00:27:24.480 --> 00:27:26.330
with emergency information.
00:27:26.330 --> 00:27:28.590
We undertake all of this
work knowing the customers
00:27:28.590 --> 00:27:30.540
and communities that are affected
00:27:30.540 --> 00:27:33.270
and we wanna do better
this year and we're going to.
00:27:33.270 --> 00:27:34.103
This is why the team
00:27:34.103 --> 00:27:36.560
that I'm representing here
today is deeply committed
00:27:36.560 --> 00:27:37.790
to these goals.
00:27:37.790 --> 00:27:41.380
First and foremost, always
keeping our community safe.
00:27:41.380 --> 00:27:44.050
Second, reducing the need for PSPS
00:27:44.050 --> 00:27:46.390
and third, when we
have to shut off the power,
00:27:46.390 --> 00:27:47.223
improving our performance so
00:27:47.223 --> 00:27:49.930
that our customers are
better informed and supported
00:27:49.930 --> 00:27:51.273
during these PSPS events.
00:27:52.200 --> 00:27:53.060
And before I hand it off
00:27:53.060 --> 00:27:55.810
to my colleagues I
wanna reiterate one point
00:27:55.810 --> 00:27:57.050
that I made upfront.
00:27:57.050 --> 00:27:58.620
Today we're talking
about the activities,
00:27:58.620 --> 00:28:01.160
we're talking about the things
we've done over the last four
00:28:01.160 --> 00:28:03.700
to six months but we'll be measured
00:28:03.700 --> 00:28:06.150
and measuring ourselves
based on our results.
00:28:06.150 --> 00:28:07.800
We can't predict or control the weather
00:28:07.800 --> 00:28:11.560
but we can respond to it in a
way that our customers deserve
00:28:11.560 --> 00:28:13.620
Now, my colleagues
will give a deeper dive
00:28:13.620 --> 00:28:17.280
in each of these five key
areas of our action plan.
00:28:17.280 --> 00:28:18.900
So if there's no questions right now.
00:28:18.900 --> 00:28:21.343
I'll say, we'll go ahead and
hand it over to Terry Ohanian.
00:28:24.400 --> 00:28:25.700
Good morning.
00:28:25.700 --> 00:28:26.547
Thank you, Steve
00:28:26.547 --> 00:28:30.480
and as Steve just mentioned,
this is about results for us
00:28:30.480 --> 00:28:32.660
and customers in
our high fire risk areas,
00:28:32.660 --> 00:28:34.530
they should be seeing
those results this year.
00:28:34.530 --> 00:28:37.450
In fact, assuming the same
weather and fuel conditions
00:28:37.450 --> 00:28:39.360
as last year, a significant number
00:28:39.360 --> 00:28:42.160
of previously impacted customers
should not be seeing PSPS
00:28:42.160 --> 00:28:43.630
at all this year.
00:28:43.630 --> 00:28:45.900
To make the biggest positive
impact on our customers
00:28:45.900 --> 00:28:47.730
in 2021, we focused our efforts
00:28:47.730 --> 00:28:49.970
on prioritizing grid
hardening for circuits
00:28:49.970 --> 00:28:52.030
that experience the most PSPS events.
00:28:52.030 --> 00:28:55.906
So for us, that was four or
more PSPS de-energizations
00:28:55.906 --> 00:28:58.790
from 2019 through January of this year.
00:28:58.790 --> 00:29:03.750
This resulted in a list of 72
frequently impacted circuits.
00:29:03.750 --> 00:29:06.370
We refer to them
internally here at FICs.
00:29:06.370 --> 00:29:09.540
This became our work scope
for expedited grid hardening.
00:29:09.540 --> 00:29:12.180
One of the standard electric
service outage metrics
00:29:12.180 --> 00:29:15.450
that we use is customer
minutes of interruption or CMI.
00:29:15.450 --> 00:29:18.290
These 72 circuits
collectively experienced
00:29:18.290 --> 00:29:21.510
nearly 160 million customer
minutes of interruption
00:29:21.510 --> 00:29:24.680
in 2020 associated with PSPS.
00:29:24.680 --> 00:29:25.820
To address this,
00:29:25.820 --> 00:29:29.030
we developed four primary
mitigation strategies this year
00:29:29.030 --> 00:29:34.030
that together we believe
will reduce this CMI by 70%.
00:29:34.260 --> 00:29:35.810
The first and most critical component,
00:29:35.810 --> 00:29:37.570
Steve mentioned this earlier,
00:29:37.570 --> 00:29:41.050
we intend to install over 700
miles of covered conductor.
00:29:41.050 --> 00:29:42.500
Covered conductor gives us the ability
00:29:42.500 --> 00:29:44.263
to raise wind speed threshold to a level
00:29:44.263 --> 00:29:46.160
that often prevents shutoff
00:29:46.160 --> 00:29:49.570
or if an event does breach
the higher thresholds,
00:29:49.570 --> 00:29:53.290
the PSPS outage will
be shorter in duration.
00:29:53.290 --> 00:29:56.330
Covered conductor also has
reliability benefits year around.
00:29:56.330 --> 00:29:57.590
In many of these communities,
00:29:57.590 --> 00:29:58.577
we hear from residents all the time,
00:29:58.577 --> 00:30:00.620
the wind blows year around.
00:30:00.620 --> 00:30:02.860
So the nice thing about
covered conductor is that
00:30:02.860 --> 00:30:05.600
it also eliminates many of
these unplanned outages
00:30:05.600 --> 00:30:08.210
that result from objects,
could be mylar balloons,
00:30:08.210 --> 00:30:09.840
any manner of things
that can come in contact
00:30:09.840 --> 00:30:10.673
with our wires.
00:30:11.870 --> 00:30:15.080
It'll eliminate these
unplanned events as well.
00:30:15.080 --> 00:30:16.810
Our progress to date,
00:30:16.810 --> 00:30:18.760
so I mentioned the 70% reduction target,
00:30:18.760 --> 00:30:20.460
that's what we're striving for.
00:30:20.460 --> 00:30:24.950
Thus far we achieved about
30% reduction in CMI already
00:30:24.950 --> 00:30:26.850
and so we feel we are
well on our way to getting
00:30:26.850 --> 00:30:29.450
to the 70% reduction target.
00:30:29.450 --> 00:30:32.670
We're planning to complete
the bulk of our construction work
00:30:32.670 --> 00:30:34.780
in the August and September timeframe
00:30:34.780 --> 00:30:36.770
and this is really in order
to have all the measures
00:30:36.770 --> 00:30:39.260
in place no later than October 1.
00:30:39.260 --> 00:30:40.093
That's when we
00:30:40.093 --> 00:30:43.580
typically see the peak
PSPS activity season begin.
00:30:43.580 --> 00:30:47.050
So we've been having
bi-weekly progress meetings
00:30:47.050 --> 00:30:49.092
and as we've discussed in these meetings
00:30:49.092 --> 00:30:51.850
with Commission staff,
we've had a number
00:30:51.850 --> 00:30:53.800
of construction challenges that emerge.
00:30:55.580 --> 00:30:57.603
It's not atypical for this to happen.
00:30:59.210 --> 00:31:02.260
We've encountered endangered
species along our circuitry,
00:31:02.260 --> 00:31:04.380
discovered that wetlands
permits are required,
00:31:04.380 --> 00:31:07.783
customer access issues
and all types of agency permits
00:31:07.783 --> 00:31:10.260
and associated restrictions.
00:31:10.260 --> 00:31:14.040
Most recently we've had
COVID quarantines with some
00:31:14.040 --> 00:31:15.980
of our crews so this is
what created a little bit
00:31:15.980 --> 00:31:17.740
of a resource challenge for us.
00:31:17.740 --> 00:31:21.740
And also contract helicopter
resources have become scarce.
00:31:21.740 --> 00:31:23.910
They've been redeployed to
help fight the many fires burning
00:31:23.910 --> 00:31:26.310
in the west as we've mentioned earlier.
00:31:26.310 --> 00:31:28.850
What's important to note here is that
00:31:28.850 --> 00:31:30.840
in cases where we do
experience challenges,
00:31:30.840 --> 00:31:32.023
we do not give up.
00:31:32.950 --> 00:31:34.790
We work hard to clear those challenges
00:31:34.790 --> 00:31:38.423
but we also regroup as a
team to explore other options,
00:31:39.400 --> 00:31:41.680
things that will enable
us to preserve some
00:31:41.680 --> 00:31:44.620
or most of the customer
minutes of interruption benefits.
00:31:44.620 --> 00:31:46.900
These are typically temporary solutions.
00:31:46.900 --> 00:31:49.330
They might involve
the use of a generator,
00:31:49.330 --> 00:31:51.270
might have more complex
switching programs
00:31:51.270 --> 00:31:52.960
associated with them.
00:31:52.960 --> 00:31:55.090
If there's a portion of
line that we can't cover,
00:31:55.090 --> 00:31:57.040
maybe we can put that
generator on the other side
00:31:57.040 --> 00:31:58.630
of the line, if that portion is covered.
00:31:58.630 --> 00:32:00.550
So we are trying to do all we can.
00:32:00.550 --> 00:32:04.170
The goal is to do what
we can to reduce the need
00:32:04.170 --> 00:32:05.533
for PSPS this fall.
00:32:07.000 --> 00:32:08.797
I wanna move from
covered conductor to some
00:32:08.797 --> 00:32:10.132
of the other resiliency
tools that we use.
00:32:10.132 --> 00:32:11.490
Sorry
Oh yes.
00:32:11.490 --> 00:32:12.323
Sorry, go ahead
00:32:12.323 --> 00:32:14.280
I wanna ask a
quick question here.
00:32:14.280 --> 00:32:16.920
Clarification question, thank you.
00:32:16.920 --> 00:32:21.920
So it says 70%, estimated
reduction in PSPS outage,
00:32:24.570 --> 00:32:27.193
but it says duration.
00:32:27.193 --> 00:32:31.562
Do you mean that the PSPS maybe shorter
00:32:31.562 --> 00:32:35.073
or do you mean that
it's prevented altogether?
00:32:35.980 --> 00:32:40.470
Yeah, it actually
combines the number
00:32:40.470 --> 00:32:42.650
of events and the duration of the event.
00:32:42.650 --> 00:32:44.920
So it's really a duration metric.
00:32:44.920 --> 00:32:47.330
It's customer minutes of interruption.
00:32:47.330 --> 00:32:50.208
If you don't have an event
then it contributes nothing
00:32:50.208 --> 00:32:53.130
to the duration, so that's
actually the most benefit
00:32:53.130 --> 00:32:57.890
that you can achieve but when
you sum up all of the minutes
00:32:57.890 --> 00:33:01.735
that each customer
individually experience,
00:33:01.735 --> 00:33:03.010
that's what we consider
00:33:03.010 --> 00:33:04.650
to be customer minutes of interruption
00:33:04.650 --> 00:33:09.550
and so the reduction, that
70% is off that aggregate total.
00:33:09.550 --> 00:33:10.550
So we had in total
00:33:10.550 --> 00:33:14.750
about 160 million customer
minutes of interruption
00:33:14.750 --> 00:33:19.480
and we believe we are gonna
reduce that number by 70%.
00:33:19.480 --> 00:33:22.800
And is that on the 72 circuits
00:33:22.800 --> 00:33:27.000
or is that that territory wide?
00:33:27.000 --> 00:33:30.940
That's on the 72 frequently
impacted circuits, correct.
00:33:30.940 --> 00:33:33.190
And just, I wanna point
out, they're not all the same
00:33:33.190 --> 00:33:34.970
and with some circuits we were able
00:33:34.970 --> 00:33:38.290
to achieve what we
believe to be a full mitigation
00:33:38.290 --> 00:33:42.370
of 100% reduction in duration,
00:33:42.370 --> 00:33:45.950
meaning we have some
number last year and we expect
00:33:45.950 --> 00:33:47.650
with the tools that
we're putting in place
00:33:47.650 --> 00:33:49.640
that we wouldn't have had an event
00:33:49.640 --> 00:33:52.780
if those mitigation
were in place last year.
00:33:52.780 --> 00:33:55.560
In other cases, they're
incremental improvements
00:33:55.560 --> 00:33:57.297
but it is on the frequently
impacted circuits,
00:33:57.297 --> 00:33:58.643
the 72 circuits.
00:34:00.280 --> 00:34:01.770
Terry can you just,
00:34:01.770 --> 00:34:05.310
Marybel Batjer,
can you, I'm sorry.
00:34:05.310 --> 00:34:08.520
Commissioner Shiroma were
you finished with that question?
00:34:08.520 --> 00:34:10.283
Yes, thank you
President Batjer.
00:34:11.330 --> 00:34:12.163
Thank you.
00:34:12.163 --> 00:34:14.580
I was wondering if
you could just give us,
00:34:14.580 --> 00:34:17.280
of where these circuits
are because we've heard
00:34:17.280 --> 00:34:18.320
in our public comments
00:34:18.320 --> 00:34:21.020
and I believe you were
an attendance, (indistinct)
00:34:21.020 --> 00:34:24.893
often heard this or
representatives of Edison were,
00:34:26.100 --> 00:34:28.220
that there were some areas, for example,
00:34:28.220 --> 00:34:31.120
I'll just give you an example,
Simi Valley being among them
00:34:32.070 --> 00:34:33.710
and there were some
other communities too,
00:34:33.710 --> 00:34:38.044
testified before us
more than once actually.
00:34:38.044 --> 00:34:41.440
Are those circuits among the 72?
00:34:41.440 --> 00:34:43.480
Could you just give us
a geographical sense
00:34:43.480 --> 00:34:46.220
of where these circuits are?
00:34:46.220 --> 00:34:50.810
Yeah, so there is quite a
number of circuits in and around
00:34:50.810 --> 00:34:55.610
and near the Simi Valley
area where the winds tend
00:34:55.610 --> 00:34:57.550
to be quite strong.
00:34:57.550 --> 00:35:00.480
I mean, obviously these are
areas that are prone to PSPS
00:35:00.480 --> 00:35:05.480
and so along sort of the
14 Freeway corridor there,
00:35:06.830 --> 00:35:09.150
it involves Simi Valley.
00:35:09.150 --> 00:35:10.160
Well, that's actually further north
00:35:10.160 --> 00:35:12.590
but you've got Santa Clarita.
00:35:12.590 --> 00:35:16.160
You've got the community
of Acton, Agua Dulce
00:35:17.910 --> 00:35:21.510
but also in the eastern
portions of our territory,
00:35:21.510 --> 00:35:23.513
it's what we call our desert region,
00:35:24.890 --> 00:35:29.350
near the 15, 215 freeway corridors,
00:35:29.350 --> 00:35:32.490
the winds are pretty heavy
in these areas as well.
00:35:32.490 --> 00:35:36.800
So most of it tends to be in
sort of the northern portions
00:35:36.800 --> 00:35:39.147
of our territory and the
eastern portions of our territory
00:35:39.147 --> 00:35:43.170
and the northern
portions include areas like,
00:35:43.170 --> 00:35:45.910
Malibu, all the way up north
00:35:45.910 --> 00:35:49.020
to the Simi Valley area
you mentioned and then
00:35:49.020 --> 00:35:52.720
up around the Acton, Agua Dulce area,
00:35:52.720 --> 00:35:54.970
and then you go, (indistinct)
00:35:54.970 --> 00:35:56.933
near our desert communities as well.
00:35:59.360 --> 00:36:02.415
Okay, thank you.
(indistinct)
00:36:02.415 --> 00:36:03.248
Oh, sorry.
00:36:03.248 --> 00:36:04.320
If you wouldn't mind I just want
00:36:04.320 --> 00:36:05.670
to add a little more context
00:36:05.670 --> 00:36:09.640
around the impact of
covered conductor on events
00:36:09.640 --> 00:36:13.120
and so on the page you're
very focused on 70% reduction
00:36:13.120 --> 00:36:16.230
in total minutes of
interruption for customers
00:36:16.230 --> 00:36:18.630
but it doesn't just reduce
the duration of events,
00:36:18.630 --> 00:36:20.550
we also will have fewer events
00:36:20.550 --> 00:36:24.020
that impacts fewer customers
and so that 70% focused
00:36:24.020 --> 00:36:26.530
on those customer
minutes of interruption
00:36:26.530 --> 00:36:28.580
but similarly we'd also likely have
00:36:28.580 --> 00:36:30.840
approximately 60% fewer customers
00:36:30.840 --> 00:36:33.770
that would experience a PSPS
event if you were to look back
00:36:33.770 --> 00:36:35.840
at the weather pattern from last year,
00:36:35.840 --> 00:36:37.760
as well as nearly a 50% reduction,
00:36:37.760 --> 00:36:39.330
just the total number of events.
00:36:39.330 --> 00:36:42.890
So there's different ways
to cut that information
00:36:42.890 --> 00:36:46.440
but it does, it'll be fewer
customers impacted per event.
00:36:46.440 --> 00:36:48.020
It will be fewer events
00:36:48.020 --> 00:36:49.340
and then the overall customer minutes
00:36:49.340 --> 00:36:51.290
of interruption will be
shorter due to lower duration.
00:36:51.290 --> 00:36:54.880
So just by context of
the impact on the circuits,
00:36:54.880 --> 00:36:56.640
based on weather that
we would've seen last year,
00:36:56.640 --> 00:36:58.140
if the weather were to repeat.
00:36:59.645 --> 00:37:00.880
And I can add that you see,
00:37:00.880 --> 00:37:04.010
you mentioned the Simi
Valley area, (indistinct)
00:37:04.010 --> 00:37:05.960
we have a circuit there called the Tapo
00:37:06.970 --> 00:37:08.570
and this circuit last year
00:37:08.570 --> 00:37:11.353
experienced four PSPS
de-energization events.
00:37:12.230 --> 00:37:16.150
All 1,370 customers
experienced at least one
00:37:16.150 --> 00:37:17.680
of those four events.
00:37:17.680 --> 00:37:20.830
There was a combined
2.8 million customer minutes
00:37:20.830 --> 00:37:23.500
of interruption, so
that's our duration metric.
00:37:23.500 --> 00:37:27.340
The mitigation plan
involves covered conductor,
00:37:27.340 --> 00:37:28.540
and exception, some other things,
00:37:28.540 --> 00:37:30.040
so 12 miles covered conductor.
00:37:30.990 --> 00:37:35.130
If the weather and fuel
conditions in 2021 are the same
00:37:35.130 --> 00:37:37.640
as 2020 then the raised thresholds
00:37:37.640 --> 00:37:39.060
from the covered conductor,
00:37:39.060 --> 00:37:41.410
the exception we obtained
and the updated switching plans
00:37:41.410 --> 00:37:45.291
that we have would
result in zero PSPS events.
00:37:45.291 --> 00:37:48.470
So we're working hard to try to get,
00:37:48.470 --> 00:37:49.770
try to reduce as much as we can,
00:37:49.770 --> 00:37:53.630
to do all we can come fall
to completely eliminate where
00:37:53.630 --> 00:37:58.470
it's possible or significantly
reduce the number of events,
00:37:58.470 --> 00:38:01.077
customers impacted
and the duration of events.
00:38:02.487 --> 00:38:04.660
Terry, this is Caroline,
additional question.
00:38:04.660 --> 00:38:08.340
How many circuits outside of the 72?
00:38:08.340 --> 00:38:11.467
So what's the delta
that's left that is not being,
00:38:11.467 --> 00:38:13.580
the threshold is not changing.
00:38:13.580 --> 00:38:16.330
You don't have any
(indistinct) associated with that.
00:38:16.330 --> 00:38:17.750
Yeah, just
00:38:17.750 --> 00:38:19.990
because they're not a
frequently impacted circuit
00:38:19.990 --> 00:38:22.330
doesn't mean we aren't working on them.
00:38:22.330 --> 00:38:25.480
We just didn't put this
additional emphasis
00:38:25.480 --> 00:38:26.820
to find all we can.
00:38:26.820 --> 00:38:28.940
I mean, part of this was
to ensure that we made
00:38:28.940 --> 00:38:30.690
as big an impact for those customers
00:38:30.690 --> 00:38:32.410
that experienced the most impact
00:38:33.250 --> 00:38:35.720
but we're also installing
covered conductor
00:38:35.720 --> 00:38:39.040
on other circuitry outside of the FICs
00:38:39.040 --> 00:38:42.970
and so there's definitely a
considerable effort to do that.
00:38:42.970 --> 00:38:44.850
I don't have the circuit count.
00:38:44.850 --> 00:38:48.590
I can roughly say
from a CMI perspective,
00:38:48.590 --> 00:38:53.560
60% of the CMI is on the
FICs, 40% is on the non-FICs
00:38:53.560 --> 00:38:56.570
but many of these non-FICs did not,
00:38:56.570 --> 00:38:58.260
they didn't meet that threshold of four
00:38:58.260 --> 00:39:00.400
or more PSPS de-energization events,
00:39:00.400 --> 00:39:01.810
so they weren't quite as impacted
00:39:01.810 --> 00:39:03.203
but we are working on them.
00:39:04.280 --> 00:39:06.700
Like I said, just maybe
not to the extent that we are
00:39:06.700 --> 00:39:09.443
with the FICs, with the
frequently impacted circuits.
00:39:13.080 --> 00:39:13.913
Yeah, President
Batjer, this is Daniel.
00:39:13.913 --> 00:39:16.535
Can I ask a quick question here?
00:39:16.535 --> 00:39:18.183
Yeah, please, go.
00:39:18.183 --> 00:39:19.110
Soon to stop. (indistinct)
00:39:19.110 --> 00:39:21.570
Terry, the 70% for estimated reduction,
00:39:21.570 --> 00:39:24.600
does it take into account
what you guys have noted
00:39:24.600 --> 00:39:28.520
as far as 200 out of the
700 miles that you're looking
00:39:28.520 --> 00:39:31.360
to harden is in a low
to medium confidence
00:39:31.360 --> 00:39:33.513
of being completed by the target date?
00:39:34.562 --> 00:39:39.562
Yeah, so it does
factor that into account.
00:39:40.150 --> 00:39:44.790
If we were to achieve
the 100% execution level,
00:39:44.790 --> 00:39:48.563
we would be at around 78% CMI reduction.
00:39:49.480 --> 00:39:54.230
So we recognize and we're
aware that challenges can emerge
00:39:54.230 --> 00:39:55.960
and things can get in the way.
00:39:55.960 --> 00:39:58.590
We are fighting for every last CMI.
00:39:58.590 --> 00:40:00.470
So I wanna make that
clear and we have meetings
00:40:00.470 --> 00:40:04.360
almost every week to go over
whatever the latest challenges
00:40:04.360 --> 00:40:07.503
and they occur on a very regular basis.
00:40:08.630 --> 00:40:11.960
The goal is to continue to work to clear
00:40:11.960 --> 00:40:13.130
whatever the barrier is.
00:40:13.130 --> 00:40:14.060
Sometimes we can't.
00:40:14.060 --> 00:40:16.650
So for example, in
several of our circuits,
00:40:16.650 --> 00:40:19.050
the Arroyo toad has been discovered
00:40:19.050 --> 00:40:21.530
and what we're told by our biologists
00:40:21.530 --> 00:40:24.260
and environmental personnel
is that we cannot work
00:40:24.260 --> 00:40:25.960
in those areas until October 20th.
00:40:26.867 --> 00:40:29.630
So that's just too late for us,
00:40:29.630 --> 00:40:32.980
recognizing PSPS can really
begin in earnest in October.
00:40:32.980 --> 00:40:35.630
so we are looking for alternative ways
00:40:35.630 --> 00:40:39.460
and in one case, there's
a small segment of one
00:40:39.460 --> 00:40:41.740
of the circuits that is
gonna remain uncovered.
00:40:41.740 --> 00:40:44.990
It affects one customer but beyond
00:40:44.990 --> 00:40:47.140
that circuitry we're
gonna put in a generator
00:40:47.140 --> 00:40:50.260
and during a PSPS event,
so that portion will be covered
00:40:50.260 --> 00:40:52.140
so we can generate it.
00:40:52.140 --> 00:40:56.110
It's more complicated but
we feel we have an obligation
00:40:56.110 --> 00:41:00.870
to do what we can to preserve
as much of the CMI benefit
00:41:00.870 --> 00:41:03.890
as we can but it does
account for the fact
00:41:03.890 --> 00:41:06.910
that there's likely gonna be
some challenges that emerge
00:41:06.910 --> 00:41:09.250
that prevent us from
accomplishing all the work
00:41:09.250 --> 00:41:11.540
by October 1.
Great, thank you.
00:41:11.540 --> 00:41:14.070
It's good to know you're
not overestimating a goal
00:41:14.070 --> 00:41:15.430
that may not be realistic.
00:41:15.430 --> 00:41:16.860
So appreciate that clarification now.
00:41:16.860 --> 00:41:18.623
Thank you.
You're welcome.
00:41:20.438 --> 00:41:21.900
I think I was talking about,
00:41:21.900 --> 00:41:23.450
were there any other questions?
00:41:25.408 --> 00:41:28.410
Okay, so I was talking
about some of the other tools
00:41:28.410 --> 00:41:31.540
that we use, segmentation
of weather stations.
00:41:31.540 --> 00:41:34.420
This was really a focus
area for us last year
00:41:34.420 --> 00:41:36.620
and we're continuing to
build upon that this year,
00:41:36.620 --> 00:41:39.260
looking for incremental
opportunities to expand
00:41:39.260 --> 00:41:41.453
as part of our 2021 action plan.
00:41:42.720 --> 00:41:45.560
And then beyond these
tools, we also look for areas
00:41:45.560 --> 00:41:48.310
that we can develop reasonable
exceptions to our protocols,
00:41:48.310 --> 00:41:50.310
which would enable us to reduce CMI.
00:41:50.310 --> 00:41:52.340
So for example, portions of our circuits
00:41:52.340 --> 00:41:55.140
that might have crossed
a recent burn scar
00:41:55.140 --> 00:41:57.870
that may be at a lower risk
for a consequential wildfire.
00:41:57.870 --> 00:42:00.380
So in areas like these, we were able to
00:42:00.380 --> 00:42:04.170
either increase the thresholds
to the same level as those,
00:42:04.170 --> 00:42:05.710
with circuits with covered conductor
00:42:05.710 --> 00:42:10.710
or entirely remove
customers from PSPS scope.
00:42:11.410 --> 00:42:13.350
So in total, circuit exceptions
00:42:13.350 --> 00:42:15.690
and other protocol
adjustments have allowed us
00:42:15.690 --> 00:42:18.100
to remove 81,000 customers from scope.
00:42:18.100 --> 00:42:21.530
Steve mentioned this
earlier and having concluded
00:42:21.530 --> 00:42:23.700
that these customers
will not be de-energized,
00:42:23.700 --> 00:42:27.823
we're also removing them
from all PSPS notifications.
00:42:27.823 --> 00:42:30.530
The idea here is we
wanna reduce the frustration
00:42:30.530 --> 00:42:31.803
of over notification.
00:42:33.980 --> 00:42:38.980
So without, this fall, when
PSPS starts up again,
00:42:40.840 --> 00:42:43.943
our goal is to also measure the results.
00:42:44.829 --> 00:42:49.280
We're saying an expected
70% reduction in duration
00:42:50.290 --> 00:42:52.160
but when we do have events,
00:42:52.160 --> 00:42:55.020
we're gonna measure the
actual outcomes, what happened,
00:42:55.020 --> 00:42:57.700
how effective were the
plans that we put in place?
00:42:57.700 --> 00:42:58.970
I mentioned the Tapo earlier,
00:42:58.970 --> 00:43:01.950
the expectation here is
identical weather events
00:43:01.950 --> 00:43:05.330
should result in no
PSPS de-energization.
00:43:05.330 --> 00:43:07.570
We can't predict what the
weather is gonna be, fall
00:43:07.570 --> 00:43:09.500
but we can measure how we do
00:43:09.500 --> 00:43:12.830
and that can also help
inform us where we may need
00:43:12.830 --> 00:43:14.520
to target additional covered conductor
00:43:14.520 --> 00:43:16.383
or other mitigations for 2022.
00:43:18.430 --> 00:43:21.230
So one last thing I was gonna point out.
00:43:21.230 --> 00:43:23.150
We heard this last time at this meeting
00:43:23.150 --> 00:43:25.793
and from our various community meetings
00:43:25.793 --> 00:43:27.700
to provide information
00:43:27.700 --> 00:43:30.280
on the 72 frequently impacted circuits
00:43:30.280 --> 00:43:31.940
to our customers and community.
00:43:31.940 --> 00:43:34.330
Each of the 72 circuits has
00:43:34.330 --> 00:43:36.240
it's own web page
showing the work scope,
00:43:36.240 --> 00:43:38.290
the intended benefits and progress.
00:43:38.290 --> 00:43:39.370
There's also a lookup feature
00:43:39.370 --> 00:43:42.460
that lets customers
input their address to see
00:43:42.460 --> 00:43:44.730
if they're on an impacted circuit
00:43:44.730 --> 00:43:46.280
and that information is all available
00:43:46.280 --> 00:43:48.203
at sce.com/pspsenhancements.
00:43:51.360 --> 00:43:53.423
So that concludes my portion.
00:43:54.610 --> 00:43:59.610
If there's no questions, I'll
hand it over to Ranbir Sekhon
00:44:00.300 --> 00:44:03.040
to talk more about our other mitigations
00:44:03.040 --> 00:44:05.490
and our PSPS execution.
00:44:05.490 --> 00:44:07.240
I just have one quick question
00:44:07.240 --> 00:44:09.290
before you do the handoff Terry
00:44:09.290 --> 00:44:12.890
and that is how do you notify
folks about the information
00:44:12.890 --> 00:44:16.570
that's on the website, where
they can look up their address?
00:44:16.570 --> 00:44:20.880
How widespread is that
communication and that information?
00:44:20.880 --> 00:44:25.610
Is it in a bill, a flyer
that goes with their bill
00:44:25.610 --> 00:44:27.623
or how are you communicating
to your customers?
00:44:27.623 --> 00:44:29.693
Are you just putting it on the website?
00:44:30.632 --> 00:44:32.360
(indistinct)
00:44:32.360 --> 00:44:33.850
I know and I may
ask for help here
00:44:33.850 --> 00:44:37.360
but we have shared it in
our community meetings
00:44:37.360 --> 00:44:41.120
and other meetings
with elected officials.
00:44:41.120 --> 00:44:42.770
So there's awareness around there
00:44:43.730 --> 00:44:45.590
and we've been sharing that information
00:44:45.590 --> 00:44:47.620
even before we had
all the information up
00:44:47.620 --> 00:44:50.500
because we wanted
to try to get the word out
00:44:50.500 --> 00:44:53.590
and I think we've referenced
it in some other articles
00:44:53.590 --> 00:44:54.979
but I'm not entirely sure,
00:44:54.979 --> 00:44:57.300
I'm not sure if someone
else on the call knows some
00:44:57.300 --> 00:44:58.628
of the other methods that we've used
00:44:58.628 --> 00:45:00.350
to communicate
Terry, Steve.
00:45:00.350 --> 00:45:02.010
So this, we actually email it to all
00:45:02.010 --> 00:45:03.377
of the impacted customers
00:45:03.377 --> 00:45:07.720
and so for all those we
have a email address for,
00:45:07.720 --> 00:45:10.313
we've been improving our
total database of customers
00:45:10.313 --> 00:45:12.460
that we have contact info for.
00:45:12.460 --> 00:45:14.750
So we directly send them
an email with these updates
00:45:14.750 --> 00:45:16.437
on the new information that's available
00:45:16.437 --> 00:45:18.640
and the tools available on the website
00:45:18.640 --> 00:45:20.520
and Jessica Lim can speak
more to this when she comes
00:45:20.520 --> 00:45:23.353
to talk about our customer
notifications and outreach.
00:45:24.544 --> 00:45:25.930
Okay, I appreciate that.
00:45:25.930 --> 00:45:28.010
I'll also add
that we send letters mailed
00:45:28.010 --> 00:45:30.393
to customers as well.
Good.
00:45:31.270 --> 00:45:33.650
So much communicate,
communicate, communicate
00:45:33.650 --> 00:45:35.216
and repeat, repeat, repeat.
00:45:35.216 --> 00:45:37.566
It's the only way you
can actually get it done.
00:45:39.210 --> 00:45:40.043
Well said.
00:45:40.043 --> 00:45:42.540
Thank you President Batjer
Thank you.
00:45:42.540 --> 00:45:44.500
Yep, thanks Terry for that.
00:45:44.500 --> 00:45:48.220
We can move on to the next
slide and also just to add on
00:45:48.220 --> 00:45:50.040
to what Terry was discussing.
00:45:50.040 --> 00:45:51.890
Our duration forecast,
00:45:51.890 --> 00:45:55.290
reduction forecast for
all the HFRA is 50%
00:45:55.290 --> 00:45:57.290
versus the 70% reduction on FICs.
00:45:57.290 --> 00:45:59.220
So that's just a fact that
addresses the question
00:45:59.220 --> 00:46:00.640
that was asked.
00:46:00.640 --> 00:46:04.410
For all of HFRA we're
expecting to see a 50% reduction
00:46:04.410 --> 00:46:05.607
in duration in CMI.
00:46:08.040 --> 00:46:09.320
So moving on.
00:46:09.320 --> 00:46:11.430
In addition to the grid
hardening mitigation discussed
00:46:11.430 --> 00:46:13.550
by Terry, our wildfire mitigation plan
00:46:13.550 --> 00:46:15.350
also includes other
further key activities,
00:46:15.350 --> 00:46:19.010
including a high fire
risk inspection program.
00:46:19.010 --> 00:46:20.860
As part of our summer
readiness activities,
00:46:20.860 --> 00:46:23.770
we have accelerated inspections
in areas most vulnerable
00:46:23.770 --> 00:46:26.980
to PSPS to reduce
the kind of repair issues
00:46:26.980 --> 00:46:30.940
that could otherwise potentially
lower thresholds for PSPS.
00:46:30.940 --> 00:46:34.400
Our inspection program uses
both ground and aerial programs
00:46:34.400 --> 00:46:37.877
to create a 360 degree
view of our assets
00:46:37.877 --> 00:46:41.900
and you can see in the
photo of the drone to the right.
00:46:41.900 --> 00:46:44.040
As of July 30th, we are ahead of plan
00:46:44.040 --> 00:46:46.080
for our ground-based
inspections and on track
00:46:46.080 --> 00:46:49.240
for our aerial-based
inspections for 2021.
00:46:49.240 --> 00:46:51.610
We also use infrared
and Corona inspection
00:46:51.610 --> 00:46:53.370
to detect deterioration on lines
00:46:53.370 --> 00:46:55.150
and connection points
that are not visible
00:46:55.150 --> 00:46:57.610
with the naked eye and
we have met our goals.
00:46:57.610 --> 00:47:00.180
We expect 50% of those circuits located
00:47:00.180 --> 00:47:01.960
in our HFRA.
00:47:01.960 --> 00:47:04.700
These inspections are highly effective.
00:47:04.700 --> 00:47:07.900
SCE began its high fire risk
inspection program in 2019
00:47:07.900 --> 00:47:11.790
and we have found 66% fewer
conditions requiring mitigation
00:47:11.790 --> 00:47:13.690
on the same structures year over year.
00:47:15.950 --> 00:47:18.493
Any questions here before
I move on to the next slide?
00:47:20.683 --> 00:47:22.440
I do have a question.
Sure
00:47:23.674 --> 00:47:26.674
Commissioner Rechtschaffen
00:47:31.080 --> 00:47:31.913
No, I'm sorry.
00:47:34.650 --> 00:47:37.660
Yeah, what is an area
of concern exactly?
00:47:37.660 --> 00:47:38.960
How are you defining that?
00:47:39.950 --> 00:47:41.503
So the areas of
concern are something
00:47:41.503 --> 00:47:43.193
that we look at each year,
00:47:44.260 --> 00:47:48.160
and these are areas where
we might have no fire history.
00:47:48.160 --> 00:47:49.580
So there haven't been any recent fires.
00:47:49.580 --> 00:47:52.060
So there's a moderate
dry brush in that area.
00:47:52.060 --> 00:47:54.280
There's other weather data indicating
00:47:54.280 --> 00:47:57.880
that this area could
propagate a very large fire.
00:47:57.880 --> 00:48:00.920
So those are how we
identify our areas of concerns.
00:48:00.920 --> 00:48:05.740
Our fire science team looks
at all of our historical data.
00:48:05.740 --> 00:48:08.127
This year, we identified
about 15 areas of concern
00:48:08.127 --> 00:48:11.430
and these are areas where
we are more focused on,
00:48:11.430 --> 00:48:12.980
doing additional inspections,
00:48:12.980 --> 00:48:15.040
doing additional
remediation and making sure
00:48:15.040 --> 00:48:18.170
that we're prepared for our PSPS season.
00:48:18.170 --> 00:48:20.570
So it's part of our summer
readiness activities.
00:48:22.130 --> 00:48:22.963
Thank you.
00:48:24.060 --> 00:48:25.303
I have a question.
00:48:26.500 --> 00:48:30.300
So Ranbir, you said 66% reduction
00:48:30.300 --> 00:48:33.050
in your findings from the inspections.
00:48:33.050 --> 00:48:35.250
What are the actual
numbers of the findings?
00:48:37.509 --> 00:48:41.330
I don't have that information
available to me right now
00:48:41.330 --> 00:48:43.513
and just keep, I got it.
00:48:47.370 --> 00:48:48.390
Yeah director,
00:48:48.390 --> 00:48:50.640
I don't have the number
available right now,
00:48:50.640 --> 00:48:53.240
maybe we can get it during
the call and put it back.
00:48:54.220 --> 00:48:57.280
Generally, we're doing 150
00:48:58.366 --> 00:49:02.670
to 200,000 inspections each season.
00:49:02.670 --> 00:49:05.840
The find rates have dropped over time.
00:49:05.840 --> 00:49:08.660
I believe the find
rates are below 5% now
00:49:08.660 --> 00:49:11.550
but we're still talking about
a few tens of thousands
00:49:11.550 --> 00:49:13.110
of findings.
00:49:13.110 --> 00:49:16.720
Now those range from our priority ones,
00:49:16.720 --> 00:49:18.090
which are the ones
that we have to go out
00:49:18.090 --> 00:49:21.940
and make safe right away
and have them within 72 hours
00:49:21.940 --> 00:49:24.770
and those are a very small
number in the hundreds,
00:49:24.770 --> 00:49:25.880
I believe.
00:49:25.880 --> 00:49:28.490
The priority twos are a large
chunk and those are the ones
00:49:28.490 --> 00:49:29.840
that generally need to be completed
00:49:29.840 --> 00:49:31.547
within the next six months or so
00:49:31.547 --> 00:49:33.160
and there's a whole
lot of priority threes
00:49:33.160 --> 00:49:35.000
that have five years to complete
00:49:35.000 --> 00:49:36.980
and so it gives you a sense
of the order of magnitude.
00:49:36.980 --> 00:49:39.880
We'll see if we can get the
specific numbers on the number
00:49:39.880 --> 00:49:42.353
of findings we're talking about here.
00:49:42.353 --> 00:49:44.630
Okay, thank you.
00:49:44.630 --> 00:49:46.780
Okay, so let's move
on to the next slide.
00:49:49.700 --> 00:49:51.530
So our vegetation
management activities are
00:49:51.530 --> 00:49:54.760
also significantly contribute
to reductions in both wildfire
00:49:54.760 --> 00:49:56.530
and PSPS risk.
00:49:56.530 --> 00:49:57.950
Vegetation, such as palm fronds
00:49:57.950 --> 00:50:00.081
and branches regularly become airborne
00:50:00.081 --> 00:50:02.530
during windstorms and
can present real wildfire risk.
00:50:02.530 --> 00:50:04.780
For example, airborne vegetation
00:50:04.780 --> 00:50:06.990
may contact bare
electrical wire, ignite and fall
00:50:06.990 --> 00:50:09.940
to the ground or branches
from nearby trees could break off
00:50:09.940 --> 00:50:12.630
and fall onto our lines
in windy conditions.
00:50:12.630 --> 00:50:14.710
Therefore vegetation
management continues to be one
00:50:14.710 --> 00:50:16.930
of our primary mitigation measures.
00:50:16.930 --> 00:50:19.180
We know that these
efforts are effective.
00:50:19.180 --> 00:50:22.470
Where SCE has experienced expanded
00:50:22.470 --> 00:50:24.110
vegetation clearance instances
00:50:24.110 --> 00:50:25.380
and removed trees that could fall
00:50:25.380 --> 00:50:28.450
into its lines, there have
been 50% fewer tree
00:50:28.450 --> 00:50:31.280
or vegetation course faults
than the historic average
00:50:33.140 --> 00:50:35.397
After we identified that palms
caused approximately three
00:50:35.397 --> 00:50:37.300
and a half times more interruptions
00:50:37.300 --> 00:50:38.730
than the next most frequent tree type,
00:50:38.730 --> 00:50:40.930
we introduced our palm program.
00:50:40.930 --> 00:50:44.070
Palms are very fast growing,
require more frequent trimming,
00:50:44.070 --> 00:50:46.120
in heavy winds their
fronds sway dramatically
00:50:46.120 --> 00:50:48.640
and dead fronds can easily
detach from the mainstem
00:50:48.640 --> 00:50:51.800
and drop into it or
fly into electrical lines.
00:50:51.800 --> 00:50:53.760
Vegetation is not the
only source of debris
00:50:53.760 --> 00:50:55.010
that can contact our lines.
00:50:55.010 --> 00:50:57.940
We often see mylar balloons
and other objects blow
00:50:57.940 --> 00:50:59.920
into our lines during
windstorms, for example
00:50:59.920 --> 00:51:02.600
tops and last year even a trampoline.
00:51:02.600 --> 00:51:04.030
This is why vegetation management
00:51:04.030 --> 00:51:07.413
in of itself is not a
replacement strategy for PSPS.
00:51:10.030 --> 00:51:12.730
Any questions here before
I move on to the next slide.
00:51:14.390 --> 00:51:16.720
Would you
repeat that last sentence?
00:51:16.720 --> 00:51:19.300
I'm not sure I understood it.
00:51:19.300 --> 00:51:21.283
That vegetation management is not?
00:51:22.340 --> 00:51:24.330
Or would you finish the sentence?
00:51:24.330 --> 00:51:26.640
Sure, what I said was that,
00:51:26.640 --> 00:51:28.600
vegetation is not the
only source of debris
00:51:28.600 --> 00:51:29.900
that can contact our lines.
00:51:29.900 --> 00:51:32.103
So we often see many
other types of debris
00:51:32.103 --> 00:51:35.610
such as mylar balloons or
objects that are flown into
00:51:35.610 --> 00:51:38.760
and hit our lines for example, tops,
00:51:38.760 --> 00:51:41.400
last year we even saw a
trampoline, I mentioned
00:51:41.400 --> 00:51:45.910
and so this is why
vegetation management is not
00:51:45.910 --> 00:51:49.761
in of itself a replacement
strategy for PSPS
00:51:49.761 --> 00:51:51.710
So just because we've trimmed trees
00:51:51.710 --> 00:51:54.490
and we've removed vegetation
from our, the rights of ways
00:51:54.490 --> 00:51:57.660
it doesn't mean that we can
stop using PSPS as a tool
00:51:57.660 --> 00:52:00.900
of last resort because
of many other debris
00:52:00.900 --> 00:52:02.400
that could fly into our lines.
00:52:03.490 --> 00:52:05.951
Okay, thank
you for the explanation,
00:52:05.951 --> 00:52:07.951
for the repeat, thank you.
Thank you.
00:52:10.265 --> 00:52:11.500
(indistinct) no other questions,
00:52:11.500 --> 00:52:13.100
let's move on to the next slide.
00:52:16.524 --> 00:52:18.820
So we know that transparency
around that decision making
00:52:18.820 --> 00:52:20.070
and thresholds for activation
00:52:20.070 --> 00:52:21.980
and de-energization are important issues
00:52:21.980 --> 00:52:25.310
for this Commission, our
customers and our partners.
00:52:25.310 --> 00:52:28.260
To prepare for the 2021
fire season we have looked
00:52:28.260 --> 00:52:30.263
at both refining these
decisions as we (indistinct)
00:52:30.263 --> 00:52:32.450
in a grid and providing more information
00:52:32.450 --> 00:52:35.210
about how we have
come to these decisions.
00:52:35.210 --> 00:52:38.050
PSPS decisions are based
on quantitative analysis
00:52:38.050 --> 00:52:40.480
while accounting for
qualitative factors, such as
00:52:40.480 --> 00:52:43.423
for fire (indistinct) and
emergency management impacts.
00:52:44.490 --> 00:52:46.980
The fire potential index
or FPI is the formula
00:52:46.980 --> 00:52:48.530
that estimates fire potential based
00:52:48.530 --> 00:52:51.210
on factors which include
the live fuel moisture,
00:52:51.210 --> 00:52:53.530
the dead fuel moisture,
the state of cured grasses
00:52:53.530 --> 00:52:56.000
and other environmental characteristics.
00:52:56.000 --> 00:52:59.750
So SCE, we currently use an
FPI threshold of 12, system-wide
00:52:59.750 --> 00:53:02.060
for activation, which
was validated by looking
00:53:02.060 --> 00:53:04.570
at over 25 years of historical fires.
00:53:04.570 --> 00:53:06.540
However, we are evaluating
00:53:06.540 --> 00:53:09.110
whether we can set FPI
threshold separately for each
00:53:09.110 --> 00:53:11.380
of our climate zones
in our service area,
00:53:11.380 --> 00:53:13.370
based on a more granular review
00:53:13.370 --> 00:53:14.820
of historical fire activity.
00:53:14.820 --> 00:53:16.340
And just to add some context here,
00:53:16.340 --> 00:53:21.140
within our territory we
have 11 fire climate zones
00:53:21.140 --> 00:53:24.450
and about six of them
are in a high fire area.
00:53:24.450 --> 00:53:25.760
So we were talking about looking
00:53:25.760 --> 00:53:27.780
at updating our thresholds
00:53:27.780 --> 00:53:30.493
on six of those high fire climate zones.
00:53:31.520 --> 00:53:33.940
This change would allow
us to increase FPI threshold
00:53:33.940 --> 00:53:35.520
for many circuits.
00:53:35.520 --> 00:53:37.280
We plan to provide an
update to the Commission
00:53:37.280 --> 00:53:39.070
as part of our bi-weekly
action plan updates
00:53:39.070 --> 00:53:39.903
in the coming weeks.
00:53:39.903 --> 00:53:42.537
We are in the works right
now to finalize that proposal
00:53:42.537 --> 00:53:44.500
and we will be sharing
it with the Commission
00:53:44.500 --> 00:53:45.543
in the coming weeks.
00:53:47.060 --> 00:53:48.080
I will turn to wind speeds.
00:53:48.080 --> 00:53:51.420
As a general rule SCE's
wind speed threshold
00:53:51.420 --> 00:53:54.630
for activating the PSPS
protocol are set at the lower
00:53:54.630 --> 00:53:57.340
of the 99% of wind
speeds for that local area
00:53:57.340 --> 00:53:58.830
or of the circuit
00:53:58.830 --> 00:54:01.010
or the National Weather
Service wind advisory level,
00:54:01.010 --> 00:54:03.260
which is 31 miles per hour sustained
00:54:03.260 --> 00:54:05.460
and 46 miles per hour gust.
00:54:05.460 --> 00:54:07.640
The national weather service
cap represents the wind speed
00:54:07.640 --> 00:54:09.807
at which the National Weather
Service has determined
00:54:09.807 --> 00:54:12.620
the debris can become airborne.
00:54:12.620 --> 00:54:14.280
And reiterating from the previous slide,
00:54:14.280 --> 00:54:16.690
as much as we can prune
and remediate vegetation
00:54:16.690 --> 00:54:19.340
in our rights of ways, we
cannot protect our lines
00:54:19.340 --> 00:54:20.630
from all debris.
00:54:20.630 --> 00:54:23.240
Again, we don't see a lot of
trampolines but we do see a lot
00:54:23.240 --> 00:54:26.093
of tops and other debris
whenever we have extreme winds.
00:54:27.040 --> 00:54:28.980
Fortunately, results show
00:54:28.980 --> 00:54:32.020
that covered conductors
does protect our lines
00:54:32.020 --> 00:54:35.410
on fully covered segments
if they can be isolated
00:54:35.410 --> 00:54:37.130
from non-covered segments.
00:54:37.130 --> 00:54:38.200
For covered circuits,
00:54:38.200 --> 00:54:40.740
we typically will be increasing
the wind speed threshold
00:54:40.740 --> 00:54:41.940
for activation
00:54:41.940 --> 00:54:44.480
to the National Weather
Service high wind warning level
00:54:44.480 --> 00:54:49.273
of 40 miles per hour sustained
with 58 miles per hour gusts.
00:54:50.410 --> 00:54:51.490
These are the wind speed values
00:54:51.490 --> 00:54:53.230
where the National Weather
Service has determined
00:54:53.230 --> 00:54:55.340
that infrastructure damage may occur
00:54:55.340 --> 00:54:57.340
and when there is an
increased threat from tree
00:54:57.340 --> 00:54:59.760
or branches breaking off
and becoming airborne,
00:54:59.760 --> 00:55:01.730
striking out equipment.
00:55:01.730 --> 00:55:05.070
As Terry mentioned before,
by increasing our threshold,
00:55:05.070 --> 00:55:08.270
we will reach these higher
wind speeds much later
00:55:08.270 --> 00:55:10.250
and the events should
typically end earlier
00:55:10.250 --> 00:55:11.863
for customers on our circuits.
00:55:12.800 --> 00:55:14.790
One issue that has come up a lot
00:55:14.790 --> 00:55:17.750
for scrutiny is our
de-energization protocols.
00:55:17.750 --> 00:55:18.690
In large events
00:55:18.690 --> 00:55:21.705
we cannot de-energize
every circuit simultaneously
00:55:21.705 --> 00:55:23.900
and we do not want circuits
crossing the threshold
00:55:23.900 --> 00:55:25.750
into unsafe wind speeds,
00:55:25.750 --> 00:55:28.480
therefore we use a
prioritization framework
00:55:28.480 --> 00:55:30.610
to differentiate between this.
00:55:30.610 --> 00:55:32.290
Circuits that would
have a higher likelihood
00:55:32.290 --> 00:55:35.270
to contribute to a significant
wildfire are de-energized
00:55:35.270 --> 00:55:37.133
before other less risky circuits.
00:55:38.920 --> 00:55:40.070
All of this information
00:55:40.070 --> 00:55:43.840
that I've just shared has
been a focused effort for us
00:55:43.840 --> 00:55:45.050
to increase transparency.
00:55:45.050 --> 00:55:47.450
We have laid out our
decision-making process
00:55:47.450 --> 00:55:50.800
in a technical paper and
adapted that into a fact sheet.
00:55:50.800 --> 00:55:53.140
Both of these are available at
the web address at the bottom
00:55:53.140 --> 00:55:54.720
of this page and as we refine
00:55:54.720 --> 00:55:57.670
that FPI we will provide a
revision to this technical paper
00:55:57.670 --> 00:55:59.610
to clarify this change.
00:55:59.610 --> 00:56:02.670
We've shared this technical
paper in our community meetings
00:56:02.670 --> 00:56:05.760
and in ,our engagements
and we continue to share it
00:56:05.760 --> 00:56:07.680
whenever we have
contacts with our customers,
00:56:07.680 --> 00:56:10.413
but this information is
available for them to look at.
00:56:12.450 --> 00:56:14.690
Any questions on this slide?
00:56:14.690 --> 00:56:19.220
Ranbir, do you post in
real time your determination
00:56:19.220 --> 00:56:21.775
of what the fire potential index is
00:56:21.775 --> 00:56:24.463
or where wind speeds are?
00:56:26.680 --> 00:56:29.147
We don't post that.
(indistinct)
00:56:29.147 --> 00:56:29.980
Do you share that
00:56:29.980 --> 00:56:32.763
with the other local emergency
management officials?
00:56:34.730 --> 00:56:35.607
Yeah, so I'm gonna be talking
00:56:35.607 --> 00:56:38.120
about our public safety partner portal
00:56:38.120 --> 00:56:40.230
in a minute where we
do post a lot of information
00:56:40.230 --> 00:56:42.070
and a lot of information is available
00:56:42.070 --> 00:56:43.350
to our public safety partners
00:56:43.350 --> 00:56:45.450
and critical infrastructure customers
00:56:45.450 --> 00:56:49.170
but from a general awareness
for the public we are working
00:56:49.170 --> 00:56:52.520
towards being able to
post a five-day forecast
00:56:52.520 --> 00:56:55.140
and a FPI forecast on our website.
00:56:55.140 --> 00:56:57.304
That's something that's
gonna be coming later on
00:56:57.304 --> 00:57:00.233
in the year, probably by
year end or early in 2022.
00:57:01.670 --> 00:57:04.330
Is there any reason you
can't post this information
00:57:04.330 --> 00:57:07.503
as you develop it in
real time to the public?
00:57:09.828 --> 00:57:12.920
Like I said, that is something
that we are trying to do
00:57:12.920 --> 00:57:16.320
so there is some backend work
that we need to do to be able
00:57:16.320 --> 00:57:19.350
to post it real-time as we
are developing the forecast.
00:57:19.350 --> 00:57:22.463
So the forecast that we
do are done twice a day.
00:57:23.350 --> 00:57:26.480
So as we have those forecasts
available, we will be sharing
00:57:26.480 --> 00:57:29.220
that information on our
website once we've got
00:57:29.220 --> 00:57:34.220
that constructed and available
for public consumption.
00:57:36.608 --> 00:57:38.290
[President Batjer] Ranbir,
I have a quick question too
00:57:38.290 --> 00:57:39.633
about wind speeds.
00:57:42.349 --> 00:57:46.550
Have you guys reviewed all
of the PSPSs that you called,
00:57:46.550 --> 00:57:50.360
literally that you activated,
not just all the notifications
00:57:50.360 --> 00:57:52.600
that you gave but the actual call
00:57:52.600 --> 00:57:55.043
and what the wind
speed was at that time?
00:57:55.043 --> 00:57:56.420
I remember one in particular,
00:57:56.420 --> 00:57:59.600
I think Director Ghilarducci
is gonna remember this too
00:58:00.990 --> 00:58:03.370
in the Santa Barbara PSPS,
00:58:03.370 --> 00:58:06.400
where our information
was much different,
00:58:06.400 --> 00:58:09.490
that wind speeds at a
sustained amount were far less
00:58:09.490 --> 00:58:14.490
than 31 miles per hour
however, you all called the PSPS
00:58:14.930 --> 00:58:18.220
and I believe in the
same, not shared territory
00:58:18.220 --> 00:58:23.220
but you are in a nexus with PG&E
00:58:23.250 --> 00:58:28.250
and they did not have a
sustained miles an hour of wind
00:58:28.450 --> 00:58:29.503
that you all or,
00:58:30.395 --> 00:58:34.280
we were a little bit
perplexed why it was called.
00:58:34.280 --> 00:58:36.980
I just wondered if you had
looked back to last year in terms
00:58:36.980 --> 00:58:39.660
of lessons learned and what
you've done in comparison
00:58:39.660 --> 00:58:44.660
or any corrective actions on
making sure that you really are
00:58:45.220 --> 00:58:49.023
in a sustained wind
situation of 31 miles an hour.
00:58:51.150 --> 00:58:52.753
Yeah, so we regularly,
00:58:52.753 --> 00:58:55.340
in our events are monitoring wind speeds
00:58:55.340 --> 00:58:59.210
from weather stations and
our mobile weather stations
00:58:59.210 --> 00:59:00.930
and in all cases where
we are forecasting
00:59:00.930 --> 00:59:03.530
to exceed our threshold
that I described previously,
00:59:04.920 --> 00:59:06.960
we did hit the gust threshold
00:59:06.960 --> 00:59:10.333
and de-energization
threshold prioritized for that risk.
00:59:11.343 --> 00:59:14.180
So we may not have been in the sustain.
00:59:14.180 --> 00:59:16.390
So remember, there's two
categories that we have,
00:59:16.390 --> 00:59:18.580
the sustained and then the gust
00:59:18.580 --> 00:59:20.310
and both of those are
extremely important
00:59:20.310 --> 00:59:23.120
because gusts can cause
debris to start moving around
00:59:23.120 --> 00:59:25.730
and so whenever we
have looked at our history,
00:59:25.730 --> 00:59:29.090
we have seen that we have
breached those gust thresholds
00:59:29.090 --> 00:59:31.693
when we have de-energized a circuit.
00:59:32.760 --> 00:59:34.274
Yeah and Ranbir,
maybe I could add
00:59:34.274 --> 00:59:35.290
on a little bit as well.
00:59:35.290 --> 00:59:38.120
As we look back at the,
it wasn't just last year
00:59:38.120 --> 00:59:39.270
but prior years, we are looking
00:59:39.270 --> 00:59:41.550
to see when did we de-energize relative
00:59:41.550 --> 00:59:43.133
to those thresholds.
00:59:44.630 --> 00:59:46.550
I'd say the standard or the number
00:59:46.550 --> 00:59:49.890
that's often used are those
31 mile per hour sustained
00:59:49.890 --> 00:59:52.433
and 46 gust.
00:59:53.430 --> 00:59:55.610
There's a number of circuits
where the thresholds are lower
00:59:55.610 --> 00:59:57.810
and the threshold may be
lower for a number of factors.
00:59:57.810 --> 01:00:00.310
We look at historically
the outages that,
01:00:00.310 --> 01:00:02.917
the wind-driven outages
that occurred on circuits
01:00:02.917 --> 01:00:04.630
and we do have some circuits
01:00:04.630 --> 01:00:07.610
where we typically
get a lot more outages
01:00:07.610 --> 01:00:09.810
at lower wind speeds than those 31, 46
01:00:09.810 --> 01:00:12.420
and we've taken that into
account in some of our thresholds
01:00:12.420 --> 01:00:13.640
but now looking back at them,
01:00:13.640 --> 01:00:15.470
that's where we're really
trying to target our efforts
01:00:15.470 --> 01:00:18.160
to make sure we can
harden those circuits,
01:00:18.160 --> 01:00:20.250
clear them so we can raise the threshold
01:00:20.250 --> 01:00:22.910
so we know they will
stand higher wind speeds.
01:00:22.910 --> 01:00:23.770
So we have looked at that.
01:00:23.770 --> 01:00:27.270
We do know, the targeted
or the set threshold we have
01:00:27.270 --> 01:00:30.670
on some circuits last year
were lower and so some were
01:00:30.670 --> 01:00:35.670
in the 20s and certain situations
where we had large events
01:00:35.900 --> 01:00:39.100
and had to de-energize
a lot of circuits,
01:00:39.100 --> 01:00:40.020
they were getting de-energized
01:00:40.020 --> 01:00:41.870
at relatively low wind speeds
and largely it was because
01:00:41.870 --> 01:00:44.580
of the conditions of those that
we've seen on those circuits
01:00:44.580 --> 01:00:46.330
in the past but that's exactly
01:00:46.330 --> 01:00:48.108
where we would go
target our grid hardening
01:00:48.108 --> 01:00:49.970
and drive those improvements.
01:00:49.970 --> 01:00:51.420
So that's part of the
action learning that we did
01:00:51.420 --> 01:00:53.220
from last year that's driven a lot
01:00:53.220 --> 01:00:56.150
of the actions we've taken this year.
01:00:56.150 --> 01:00:57.268
Thanks Steven.
01:00:57.268 --> 01:00:58.345
One of the other things.
01:00:58.345 --> 01:01:01.770
Can I ask a
(indistinct) on that?
01:01:01.770 --> 01:01:03.730
Sorry Ranbir, maybe
you're gonna address this
01:01:03.730 --> 01:01:05.223
but if you could,
01:01:06.830 --> 01:01:09.770
are you gonna eliminate
the historical threshold
01:01:09.770 --> 01:01:11.993
once you've gone covered conductor?
01:01:13.990 --> 01:01:17.130
So we are gonna be talking
about that in the next slide.
01:01:17.130 --> 01:01:19.140
So what I talked about here is
01:01:20.300 --> 01:01:22.850
once we've installed covered conductor,
01:01:22.850 --> 01:01:26.260
we do raise the thresholds
to the higher values.
01:01:26.260 --> 01:01:29.070
So we don't use that 31, 46 anymore.
01:01:29.070 --> 01:01:31.063
We use the 40, 58
01:01:31.063 --> 01:01:32.547
and so once covered
conductor is installed,
01:01:32.547 --> 01:01:35.720
the threshold does increase
for those covered segments
01:01:35.720 --> 01:01:39.000
and that results in
less PSPS activations
01:01:39.000 --> 01:01:40.850
and less notifications for customers.
01:01:41.740 --> 01:01:44.800
Right, so do you also
eliminate the historical threshold
01:01:44.800 --> 01:01:47.250
because currently you have it as an or,
01:01:47.250 --> 01:01:49.183
as Steven just described.
01:01:51.790 --> 01:01:53.910
Yeah, so you're talking about
01:01:53.910 --> 01:01:56.240
if there's a localized issue, yes.
01:01:56.240 --> 01:01:59.430
So that's part of the review
process that we go through.
01:01:59.430 --> 01:02:02.770
So when we look at that
circuit, once it's covered,
01:02:02.770 --> 01:02:05.360
we do look at whether
now, basically being covered
01:02:05.360 --> 01:02:07.000
and based on the data
that we have available,
01:02:07.000 --> 01:02:09.280
can we increase it
to the higher threshold
01:02:09.280 --> 01:02:12.333
even if there was a 99
percentile that was lower.
01:02:14.256 --> 01:02:16.340
The answer to that is correct.
01:02:16.340 --> 01:02:18.680
Once we've fully covered
the circuit and validated
01:02:18.680 --> 01:02:22.120
that it's covered, the
historic wind speed analysis,
01:02:22.120 --> 01:02:23.902
no longer applies to that circuit
01:02:23.902 --> 01:02:26.240
and instead it's strictly
being used on the 40, 58.
01:02:26.240 --> 01:02:28.330
We'll continue to evaluate the
performance of those circuits
01:02:28.330 --> 01:02:32.777
to see if we need to
adjust those further
01:02:32.777 --> 01:02:35.570
and we take into account
conditions that exist.
01:02:35.570 --> 01:02:38.877
So if we go out and do
a pre-patrol on circuits
01:02:38.877 --> 01:02:41.210
and we see some issues
on the circuit, we may need
01:02:41.210 --> 01:02:43.260
to lower those slightly but
we're no longer considering
01:02:43.260 --> 01:02:47.265
that 99% on historic wind
speed for the circuit set
01:02:47.265 --> 01:02:48.963
that are still bare wire.
01:02:49.930 --> 01:02:53.213
Okay, thank you.
(indistinct)
01:02:53.213 --> 01:02:54.610
Ranbir, I have a question
01:02:54.610 --> 01:02:56.870
while we're talking about
the wind speed thresholds.
01:02:56.870 --> 01:02:57.703
Two questions.
01:02:57.703 --> 01:03:00.170
One is, the metrics that
you're using this year
01:03:00.170 --> 01:03:04.760
for fully covered even the bare wire,
01:03:04.760 --> 01:03:05.990
is that different from last year
01:03:05.990 --> 01:03:07.950
or are these the exact same metrics?
01:03:07.950 --> 01:03:10.683
And then the second
part of my question is,
01:03:12.136 --> 01:03:14.560
do you have any plans to
upgrade your weather station so
01:03:14.560 --> 01:03:18.850
that your weather data is
being reported more frequently
01:03:18.850 --> 01:03:20.340
than what you currently have?
01:03:20.340 --> 01:03:21.950
I'm trying to think, we've
been seeing that some
01:03:21.950 --> 01:03:24.001
of the other utilities providing data
01:03:24.001 --> 01:03:26.600
as frequently as every 30 seconds.
01:03:26.600 --> 01:03:29.300
So just curious on those
two elements related to wind.
01:03:30.190 --> 01:03:32.497
Yeah, so the threshold
themselves are the same
01:03:32.497 --> 01:03:35.630
as we had last year,
the 31, 46 and the 40, 58,
01:03:35.630 --> 01:03:39.710
those are the same
thresholds for bear and covered
01:03:39.710 --> 01:03:42.730
but yes, we are focus on
improving the granularity
01:03:42.730 --> 01:03:43.740
of our weather forecast
01:03:43.740 --> 01:03:46.250
and installing more
local weather stations
01:03:46.250 --> 01:03:48.310
for more actual data coming in
01:03:48.310 --> 01:03:50.756
and so I'll be talking
about that on the next slide,
01:03:50.756 --> 01:03:52.060
in terms of the improvements
that we're making.
01:03:52.060 --> 01:03:54.430
So that is a big focus for us
01:03:54.430 --> 01:03:55.800
and I think this year we've installed
01:03:55.800 --> 01:03:59.140
200 new weather stations
because that has been a challenge
01:03:59.140 --> 01:04:01.420
because if we don't have
a weather station close
01:04:01.420 --> 01:04:05.720
to a circuit, we have to
use the next available proxy
01:04:05.720 --> 01:04:07.470
and that's sometimes has been the cause
01:04:07.470 --> 01:04:10.523
of a particular circuit
being put onto a watch list,
01:04:10.523 --> 01:04:11.970
a notification list
01:04:11.970 --> 01:04:13.530
because we didn't
have better weather data,
01:04:13.530 --> 01:04:14.363
so we are looking at that
01:04:14.363 --> 01:04:16.610
and we are deploying
more weather stations
01:04:16.610 --> 01:04:17.713
to combat that issue.
01:04:18.640 --> 01:04:21.550
But just to be clear and if
it's gonna be the next slide,
01:04:21.550 --> 01:04:22.600
I didn't see that
01:04:22.600 --> 01:04:24.850
but more doesn't necessarily
mean more frequent,
01:04:24.850 --> 01:04:27.400
so are all 200 additional
weather stations going
01:04:27.400 --> 01:04:29.620
to provide you more
frequent weather data
01:04:29.620 --> 01:04:32.950
and that those more frequent
weather inputs will be included
01:04:32.950 --> 01:04:34.763
into this decision-making.
01:04:35.940 --> 01:04:38.050
Yes, I mean,
every weather station
01:04:38.050 --> 01:04:42.250
that we deploy will provide
us actual weather conditions
01:04:42.250 --> 01:04:45.600
at that location on a
real-time basis coming
01:04:45.600 --> 01:04:48.010
into our systems and then
we are making updates
01:04:48.010 --> 01:04:50.940
on our modeling to go
from a two kilometer forecast
01:04:50.940 --> 01:04:53.040
to a one kilometer forecast.
01:04:53.040 --> 01:04:55.120
And to maybe, just
directly to the question, sorry,
01:04:55.120 --> 01:04:57.670
directly to the question
of the frequency
01:04:57.670 --> 01:04:59.330
that the data pulls down,
01:04:59.330 --> 01:05:01.100
we currently are at 10 minute intervals
01:05:01.100 --> 01:05:02.800
so not a 30 second
interval that I think you heard
01:05:02.800 --> 01:05:03.910
from San Diego.
01:05:03.910 --> 01:05:05.870
We're working with our
vendors to evaluate that,
01:05:05.870 --> 01:05:08.030
what it would take to get to
something more frequent than
01:05:08.030 --> 01:05:10.470
that 10 minute interval but
we don't currently have a plan
01:05:10.470 --> 01:05:12.840
to enhance that at the
moment, the focus has been
01:05:12.840 --> 01:05:14.980
on the better granularity
01:05:14.980 --> 01:05:16.780
as opposed to that higher frequency.
01:05:17.880 --> 01:05:19.861
Thank you.
Yep.
01:05:19.861 --> 01:05:21.610
(indistinct), can I ask
you a quick question
01:05:21.610 --> 01:05:23.290
on that as well.
01:05:23.290 --> 01:05:26.310
Do you ever follow up with,
01:05:26.310 --> 01:05:29.380
once you get the data and the
technology with actually boots
01:05:29.380 --> 01:05:32.650
on the ground to go and
verify what's actually happening
01:05:32.650 --> 01:05:35.540
in that particular environment to make,
01:05:35.540 --> 01:05:38.810
sort of affirm what you're
seeing before you make a decision
01:05:38.810 --> 01:05:41.370
on a PSPS?
Absolutely.
01:05:41.370 --> 01:05:45.470
So part of our PSPS protocols
include both pre-patrols
01:05:45.470 --> 01:05:48.320
and post-patrols and
live field observations.
01:05:48.320 --> 01:05:52.350
So as soon as we put a
circuit into our period of concern
01:05:52.350 --> 01:05:55.090
on our monitored circuit
list, we start that process
01:05:55.090 --> 01:05:57.230
of doing pre-patrols on that circuit.
01:05:57.230 --> 01:06:00.140
If we don't have
weather stations available
01:06:00.140 --> 01:06:02.090
in that area, we have teams go out
01:06:02.090 --> 01:06:04.540
with handheld weather stations
to get more accurate data
01:06:04.540 --> 01:06:08.130
and then we do these live
field observations to make sure
01:06:08.130 --> 01:06:09.693
that our forecast,
01:06:10.700 --> 01:06:12.420
we're actually seeing what
our forecast are telling us
01:06:12.420 --> 01:06:13.253
in the field.
01:06:15.610 --> 01:06:16.590
Okay, I appreciate that.
01:06:16.590 --> 01:06:20.130
I do know the topic that
President Batjer is bringing up.
01:06:20.130 --> 01:06:23.400
It was very confusing,
I think on that one
01:06:23.400 --> 01:06:24.560
both from the standpoint
01:06:24.560 --> 01:06:27.720
of the way the fire service
was looking at that event.
01:06:27.720 --> 01:06:29.930
You're telling us now that
it was really you're looking
01:06:29.930 --> 01:06:31.530
at the gusts that were occurring
01:06:32.681 --> 01:06:35.980
and there was some complexities
with PG&E not moving forward
01:06:35.980 --> 01:06:38.140
with a similar sort of assessment.
01:06:38.140 --> 01:06:40.312
So anyway, I appreciate the clarity,
01:06:40.312 --> 01:06:42.280
clarification on that.
01:06:42.280 --> 01:06:44.590
I know that some of these,
01:06:44.590 --> 01:06:46.030
there's nothing linear about this really
01:06:46.030 --> 01:06:49.630
and it can be complex.
Yep.
01:06:49.630 --> 01:06:51.180
Many factors to consider
01:06:51.180 --> 01:06:52.730
but thank you for the question.
01:06:54.380 --> 01:06:55.980
Let's move on to the next slide.
01:06:58.800 --> 01:07:01.103
So on this slide we have
lined up some of the new tools
01:07:01.103 --> 01:07:02.840
that we are using for decision-making
01:07:02.840 --> 01:07:04.400
against the high level process flows
01:07:04.400 --> 01:07:06.200
so you can see how these improvements
01:07:06.200 --> 01:07:08.010
will impact our events.
01:07:08.010 --> 01:07:09.250
We understand how much
01:07:09.250 --> 01:07:12.260
of a pain point the false
positives are for customers,
01:07:12.260 --> 01:07:14.220
which is why it will be a
focus in the coming season
01:07:14.220 --> 01:07:15.650
on addressing state,
01:07:15.650 --> 01:07:17.810
on having state of the
art forecasting tools,
01:07:17.810 --> 01:07:19.790
including two new supercomputers
01:07:19.790 --> 01:07:21.700
to help us in our weather modeling.
01:07:21.700 --> 01:07:23.280
By providing more precision
01:07:23.280 --> 01:07:25.860
and improving our in-house
forecasting capabilities,
01:07:25.860 --> 01:07:28.330
we will reduce the number
of customers de-energized
01:07:28.330 --> 01:07:30.900
without prior notification
and reduce the variance
01:07:30.900 --> 01:07:32.960
between the customers who are notified
01:07:32.960 --> 01:07:34.750
of potential de-energization
01:07:34.750 --> 01:07:37.480
and the customers who
are actually de-energized.
01:07:37.480 --> 01:07:39.760
However, as Steve
mentioned, we do our forecasting
01:07:39.760 --> 01:07:42.150
at the circuit level
but our de-energizing
01:07:42.150 --> 01:07:44.920
at the circuit segment
level and our efforts
01:07:44.920 --> 01:07:48.720
to keep customers power on
will always produced a delta.
01:07:48.720 --> 01:07:50.870
We are frequently asked
why we can't just forecast
01:07:50.870 --> 01:07:53.470
at the circuit segment level
and the weather analogy
01:07:53.470 --> 01:07:55.840
that best describes this is to
think about other wind events
01:07:55.840 --> 01:07:57.430
like hurricanes.
01:07:57.430 --> 01:07:59.220
At two or three days out we can forecast
01:07:59.220 --> 01:08:01.480
with some certainty
what's going to happen
01:08:01.480 --> 01:08:03.500
but we cannot do it at
the geographic precision
01:08:03.500 --> 01:08:06.110
of a circuit segment and that's
the challenge that we have
01:08:06.110 --> 01:08:08.830
from how we do the notifications
01:08:08.830 --> 01:08:11.640
to how we actually
do the de-energization.
01:08:11.640 --> 01:08:12.870
As we get more accurate,
01:08:12.870 --> 01:08:14.660
like for instance,
using machine learning
01:08:14.660 --> 01:08:16.800
to increase the accuracy of our forecast
01:08:16.800 --> 01:08:20.030
by using historical weather
station data, we will continue
01:08:20.030 --> 01:08:21.370
to narrow this gap.
01:08:21.370 --> 01:08:22.670
And to this end,
01:08:22.670 --> 01:08:25.720
as well as to provide
greater situational awareness
01:08:25.720 --> 01:08:27.990
of the outside conditions at
the segment level, we have,
01:08:27.990 --> 01:08:30.040
as I mentioned before installed
01:08:30.040 --> 01:08:32.563
nearly 200 additional
weather stations this year.
01:08:35.180 --> 01:08:38.290
Any questions around
some of those improvements
01:08:38.290 --> 01:08:40.290
to our accuracy and weather forecasting.
01:08:44.520 --> 01:08:47.510
We've also created a new
tool to enhance our evaluation
01:08:47.510 --> 01:08:49.820
of the risk of wildfire
risk against the risk
01:08:49.820 --> 01:08:51.480
of de-energization.
01:08:51.480 --> 01:08:53.860
So the quantification of those risks.
01:08:53.860 --> 01:08:56.000
This tool quantifies
the financial safety
01:08:56.000 --> 01:08:57.850
and reliability impact of PSPS
01:08:57.850 --> 01:08:59.557
against potential financial
safety and the loss
01:08:59.557 --> 01:09:01.800
of the impact of a wildfire,
01:09:01.800 --> 01:09:03.970
but individual circuits using forecast
01:09:03.970 --> 01:09:06.830
in event weather data and conditions.
01:09:06.830 --> 01:09:10.010
We've modeled every event,
approximately 24 hours in advance
01:09:10.010 --> 01:09:10.937
of the period of concern
01:09:10.937 --> 01:09:12.980
and we will make
these findings available
01:09:12.980 --> 01:09:15.320
after the fact in our
post-event reporting
01:09:15.320 --> 01:09:18.180
and this information
will also be used as part
01:09:18.180 --> 01:09:20.330
of our de-energization
decision-making process
01:09:20.330 --> 01:09:23.300
by our instrument commanders.
01:09:23.300 --> 01:09:24.523
This year SCE met again
01:09:24.523 --> 01:09:26.640
with our local and state
emergency management
01:09:26.640 --> 01:09:29.120
and public safety agencies
to increase their understanding
01:09:29.120 --> 01:09:31.740
of PSPS processes and more importantly
01:09:31.740 --> 01:09:35.670
to solicit input on our
engagement during PSPS events.
01:09:35.670 --> 01:09:37.610
We looked at our partners at Cal OES
01:09:37.610 --> 01:09:39.130
and other IOUs to standardize
01:09:39.130 --> 01:09:41.310
and improve our communication practices
01:09:41.310 --> 01:09:43.300
with the California
State Warning Center.
01:09:43.300 --> 01:09:45.830
We also developed a post-event
survey that will be sent out
01:09:45.830 --> 01:09:48.570
to all public safety partners
following each event
01:09:48.570 --> 01:09:52.140
to request feedback on the
engagement and communication.
01:09:52.140 --> 01:09:53.280
I will close on this slide
01:09:53.280 --> 01:09:55.610
by reaffirming our ongoing
commitment to partner
01:09:55.610 --> 01:09:56.990
with the Safety Enforcement Division
01:09:56.990 --> 01:09:58.790
to increase transparency
01:09:58.790 --> 01:10:01.360
through our post-event
reporting practices in accordance
01:10:01.360 --> 01:10:02.285
with the standardized principles
01:10:02.285 --> 01:10:04.535
that have been defined
by the Commission now.
01:10:05.770 --> 01:10:07.153
Any questions on any of the improvements
01:10:07.153 --> 01:10:08.653
that we are focused on.
01:10:09.980 --> 01:10:11.520
Ranbir, I have a quick question
01:10:11.520 --> 01:10:13.367
on the last point you've just made
01:10:13.367 --> 01:10:17.060
and that was surveying post event.
01:10:17.060 --> 01:10:19.570
To whom does that survey go?
01:10:19.570 --> 01:10:21.283
Who's responding to that?
01:10:22.260 --> 01:10:23.127
So the survey goes to all
01:10:23.127 --> 01:10:25.640
of our public safety
partners following each event.
01:10:25.640 --> 01:10:27.950
So any of the entities
that were involved
01:10:27.950 --> 01:10:28.970
that we engage with as part
01:10:28.970 --> 01:10:33.820
of our in-events processes
will get the survey to assess
01:10:33.820 --> 01:10:36.570
whether the information
we provided was complete,
01:10:36.570 --> 01:10:38.153
informative and actionable.
01:10:40.430 --> 01:10:44.173
That would include state
partners such as OES.
01:10:45.010 --> 01:10:46.093
Yes, it would.
01:10:47.130 --> 01:10:49.301
Okay, and this
is new this year.
01:10:49.301 --> 01:10:50.210
This is new this year.
01:10:50.210 --> 01:10:51.933
Yes.
Okay.
01:10:53.130 --> 01:10:57.830
Yeah, I would just say that
I think that will be valuable.
01:10:57.830 --> 01:11:02.830
I still get a lot of
incoming during the event
01:11:02.870 --> 01:11:06.270
and then post events
from local fire chiefs
01:11:06.270 --> 01:11:10.210
and emergency managers
who are feeling a lack
01:11:10.210 --> 01:11:14.780
of communication and the
sheriff reacting to the activities,
01:11:14.780 --> 01:11:18.070
something that they don't fully
understand what's happening.
01:11:18.070 --> 01:11:21.340
So I think that will be really
good to get that feedback so
01:11:21.340 --> 01:11:24.928
that you guys can get a
broader sense from them
01:11:24.928 --> 01:11:28.030
and collectively as a industry
01:11:29.300 --> 01:11:31.720
and then that may maybe, hopefully
01:11:31.720 --> 01:11:34.370
from that information you can work
01:11:34.370 --> 01:11:39.370
on building better pre-event
communications and education
01:11:40.250 --> 01:11:42.100
but then during the event, a better way
01:11:42.100 --> 01:11:44.500
to push out information to all
01:11:44.500 --> 01:11:47.420
of these public safety leaders
that are sort of responding
01:11:47.420 --> 01:11:48.883
to the events in real time.
01:11:49.930 --> 01:11:51.470
Yep, absolutely
01:11:51.470 --> 01:11:54.760
and just got some
information on a fact basis.
01:11:54.760 --> 01:11:59.210
We met with all 13 county
emergency management agencies
01:11:59.210 --> 01:12:01.690
in the HFRA to optimize
the comms and the protocols.
01:12:01.690 --> 01:12:05.090
So we have met with all of them
and we have monthly meetings
01:12:05.090 --> 01:12:06.503
with Mike Massone of Cal OES,
01:12:06.503 --> 01:12:08.810
the system director
of response operations.
01:12:08.810 --> 01:12:11.750
So we are getting back feedback
and we are incorporating it
01:12:11.750 --> 01:12:13.850
into our lessons learned.
01:12:13.850 --> 01:12:15.500
Yeah, appreciate it, thank you.
01:12:17.330 --> 01:12:20.410
Okay, moving
on to the next part.
01:12:20.410 --> 01:12:21.677
(indistinct)
01:12:21.677 --> 01:12:24.800
Can you just clarify a
couple of things you said.
01:12:24.800 --> 01:12:29.800
This page shows that you
have 61 weather stations
01:12:30.617 --> 01:12:33.343
but I think you mentioned 200.
01:12:34.600 --> 01:12:37.130
Are these 200 not gonna be integrated
01:12:37.130 --> 01:12:40.334
or what's the distinction there.
01:12:40.334 --> 01:12:42.520
So the distinction
that is where we're going
01:12:42.520 --> 01:12:44.470
to apply our machine
learning algorithms.
01:12:44.470 --> 01:12:49.008
So the 61 weather stations
are where we plan to produce
01:12:49.008 --> 01:12:51.323
and apply our machine learning models.
01:12:54.376 --> 01:12:55.930
It's very computationally intensive
01:12:55.930 --> 01:12:58.830
so we've identified where
the best use of that is,
01:12:58.830 --> 01:13:00.404
where to pilot that and
01:13:00.404 --> 01:13:03.560
as we get good results,
we'll plan to expand it
01:13:03.560 --> 01:13:05.060
to the other weather stations.
01:13:06.640 --> 01:13:09.060
These 61 are areas that have proven
01:13:09.060 --> 01:13:10.460
to be difficult to forecast.
01:13:11.657 --> 01:13:12.853
The value that we're generating
01:13:12.853 --> 01:13:15.403
from applying the machine
learning methodology.
01:13:17.410 --> 01:13:21.650
Okay, so you're integrating
those particular stations
01:13:21.650 --> 01:13:24.983
for forecasting and these remain,
01:13:24.983 --> 01:13:29.160
a 200 additional or is it
139 are stations that are,
01:13:34.640 --> 01:13:36.783
how are those being integrated?
01:13:38.200 --> 01:13:39.820
Yeah, so right now we have
01:13:39.820 --> 01:13:44.050
about 1200 weather
stations total, system-wide
01:13:44.050 --> 01:13:47.110
and so we're incrementally
adding to that, the 200
01:13:47.110 --> 01:13:49.610
and then from a forecasting
accuracy perspective,
01:13:49.610 --> 01:13:53.150
we've identified 62 stations
where they could benefit
01:13:53.150 --> 01:13:54.460
because they're very
difficult to forecast,
01:13:54.460 --> 01:13:55.340
where they can benefit
01:13:55.340 --> 01:13:57.853
from additional machine
learning capabilities.
01:14:00.290 --> 01:14:03.290
And the ones that are not
being used for machine learning.
01:14:04.843 --> 01:14:06.873
How do you utilize that in real time?
01:14:07.740 --> 01:14:10.580
So those weather stations
provide basic real-time
01:14:10.580 --> 01:14:11.413
information to us.
01:14:11.413 --> 01:14:13.780
Real-time weather data and information
01:14:13.780 --> 01:14:16.030
that comes back every 10
minutes, as Steve mentioned
01:14:16.030 --> 01:14:18.270
that help us understand
the actual conditions
01:14:18.270 --> 01:14:21.040
that are happening at
that site, so that location
01:14:21.040 --> 01:14:22.770
and then they also basically generate
01:14:22.770 --> 01:14:25.803
that historical dataset to
improve our forecasting.
01:14:28.720 --> 01:14:30.370
Go ahead Steve.
01:14:30.370 --> 01:14:31.790
So all of the stations are used
01:14:31.790 --> 01:14:34.750
for real-time situational awareness.
01:14:34.750 --> 01:14:37.330
From a forecasting perspective,
we also have forecasts
01:14:37.330 --> 01:14:41.670
on all of the 1200 plus weather
stations that are out there.
01:14:41.670 --> 01:14:44.520
There are certain areas that
Ranbir mentioned where we find
01:14:44.520 --> 01:14:47.000
that the forecast that
we get aren't very good
01:14:47.000 --> 01:14:48.960
and actually by applying
machine learning,
01:14:48.960 --> 01:14:50.430
we can improve those quite a bit
01:14:50.430 --> 01:14:53.100
and so that's where the 61 is.
01:14:53.100 --> 01:14:54.120
Now to Ranbir's point,
01:14:54.120 --> 01:14:56.020
as we get better at
that, we'll apply that,
01:14:56.020 --> 01:14:57.900
we can apply that machine
learning across more
01:14:57.900 --> 01:15:00.730
and more weather stations
to get better at forecasting
01:15:00.730 --> 01:15:02.490
and it's those forecasts
that's gonna help us
01:15:02.490 --> 01:15:05.010
with the customer, the
over and under notifications,
01:15:05.010 --> 01:15:07.380
so that we're getting
more accurate there
01:15:07.380 --> 01:15:09.250
but all those stations
get used real time
01:15:09.250 --> 01:15:12.357
for the decision making on
the actual de-energization.
01:15:18.002 --> 01:15:20.002
Can you all remind me,
01:15:21.160 --> 01:15:22.730
getting back to the communications
01:15:22.730 --> 01:15:27.730
with the county officials,
both the emergency managers
01:15:28.710 --> 01:15:31.140
as well as fire officials.
01:15:31.140 --> 01:15:32.060
Can you remind me
01:15:32.060 --> 01:15:35.100
of the actual exercises
you have done this summer
01:15:35.100 --> 01:15:38.930
to make sure that your
protocols are in place
01:15:38.930 --> 01:15:41.850
and are well coordinated
01:15:41.850 --> 01:15:45.180
and there's a decent
understanding both coming and going
01:15:45.180 --> 01:15:50.180
between and among the
counties and yourselves.
01:15:50.410 --> 01:15:52.170
I know that you did some but not,
01:15:52.170 --> 01:15:54.310
I'm really interested
in actual exercising
01:15:54.310 --> 01:15:55.260
not just tabletops.
01:15:56.760 --> 01:15:59.100
Yeah, so I actually have one
01:15:59.100 --> 01:16:01.550
of our business
(indistinct) expert on the line
01:16:01.550 --> 01:16:04.520
and I'm gonna hand off
to Tom Brady to address
01:16:04.520 --> 01:16:06.843
that question because
he's been leading that effort.
01:16:09.310 --> 01:16:10.630
Hey, good afternoon
01:16:10.630 --> 01:16:11.804
or actually good morning everyone.
01:16:11.804 --> 01:16:13.403
Can you hear me okay?
01:16:15.120 --> 01:16:17.318
We can hear you and
now we can see you.
01:16:17.318 --> 01:16:18.200
(chuckles softly)
01:16:18.200 --> 01:16:19.370
Yeah, yes that.
01:16:19.370 --> 01:16:21.330
Camera was focused downwards.
01:16:21.330 --> 01:16:24.480
So yes, to respond
directly to that question,
01:16:24.480 --> 01:16:27.580
we have had seven
exercises that we did conduct
01:16:27.580 --> 01:16:30.370
between April 16th and June 25th
01:16:30.370 --> 01:16:32.730
really to stimulate
(indistinct) activation
01:16:32.730 --> 01:16:36.340
and de-energization plus
re-energization activity.
01:16:36.340 --> 01:16:38.180
So to your point, not a tabletop,
01:16:38.180 --> 01:16:39.960
real functional exercises,
01:16:39.960 --> 01:16:43.720
we did invite our external
partners to observe the exercises
01:16:43.720 --> 01:16:47.063
that occurred on April
27th and April 28th.
01:16:47.063 --> 01:16:50.090
We sent out approximately
280 invitations
01:16:50.090 --> 01:16:54.040
to public safety partners,
which included local, county
01:16:54.040 --> 01:16:56.210
and state agency representatives,
01:16:56.210 --> 01:16:58.520
tribal representatives and members
01:16:58.520 --> 01:17:00.504
from our access and functional needs
01:17:00.504 --> 01:17:03.330
and vulnerable population communities.
01:17:03.330 --> 01:17:06.350
We did have 82 total
observers who attended,
01:17:06.350 --> 01:17:09.150
52 of those were on the April 27th date
01:17:09.150 --> 01:17:12.250
and 30 were on the April 28th date.
01:17:12.250 --> 01:17:16.090
I will also note as it is a
focus of our conversation
01:17:16.090 --> 01:17:18.760
that the telcos were invited
to these conversations,
01:17:18.760 --> 01:17:22.127
that did include AT&T, Verizon Wireless,
01:17:22.127 --> 01:17:23.580
Cox Communication,
01:17:23.580 --> 01:17:27.650
Charter Communication
and Sprint/T-Mobile.
01:17:27.650 --> 01:17:29.890
So hopefully that's
responded to the question
01:17:29.890 --> 01:17:32.330
and I'm available if
there's any followups.
01:17:32.330 --> 01:17:34.150
And Tom, maybe you just add,
01:17:34.150 --> 01:17:36.490
we have a pretty large
exercise also coming up
01:17:36.490 --> 01:17:39.010
on August 19th that a lot
of folks will participate in.
01:17:39.010 --> 01:17:41.333
So that'll include, (indistinct) PSPS.
01:17:42.820 --> 01:17:44.220
That's a really
good point Steve.
01:17:44.220 --> 01:17:45.370
Thanks for the reminder.
01:17:45.370 --> 01:17:47.520
That'll be taking place on August 19th
01:17:47.520 --> 01:17:50.120
and it's actually based on
actual events that happened
01:17:50.120 --> 01:17:55.120
in 2020, which included
a region-wide heat wave,
01:17:55.370 --> 01:17:58.990
which resulted in multiple
wildfires, the heat storm,
01:17:58.990 --> 01:18:02.360
public safety power
shutoff and rotating outages.
01:18:02.360 --> 01:18:05.030
So required to respond
to multiple lines,
01:18:05.030 --> 01:18:07.540
our electrical services
incident management team,
01:18:07.540 --> 01:18:10.390
our public safety power shutoff
incident management team,
01:18:10.390 --> 01:18:14.170
et cetera and external
partners will be invited
01:18:14.170 --> 01:18:17.953
to this exercise as well to
both observe and to participate.
01:18:19.830 --> 01:18:22.750
Thomas, this is
Caroline, two questions.
01:18:22.750 --> 01:18:25.260
I think I heard you say
in terms of the t-comm,
01:18:25.260 --> 01:18:26.800
that they were invited.
01:18:26.800 --> 01:18:31.450
Can you confirm whether
they attended the exercises
01:18:31.450 --> 01:18:35.390
and then more broadly for
those that were observers
01:18:35.390 --> 01:18:38.240
in the exercise, did you
guys have a method for them
01:18:38.240 --> 01:18:41.223
to be able to provide
feedback after the exercise?
01:18:42.090 --> 01:18:43.480
Yeah, both excellent questions.
01:18:43.480 --> 01:18:48.470
So in terms of attendance,
AT&T and Cox did attend.
01:18:48.470 --> 01:18:50.950
So that answers that question
01:18:50.950 --> 01:18:53.000
and then in terms of providing feedback,
01:18:53.000 --> 01:18:54.810
we did send out a pre-event survey so
01:18:54.810 --> 01:18:57.470
that we can incorporate
some of the preferences
01:18:57.470 --> 01:19:00.600
of those partners in terms
of exercise design and build
01:19:00.600 --> 01:19:03.300
and we did also solicit
feedback at the end
01:19:03.300 --> 01:19:04.980
of the exercise as well.
01:19:04.980 --> 01:19:06.900
I think the most
salient point of feedback
01:19:06.900 --> 01:19:08.210
that we received is how
01:19:08.210 --> 01:19:11.133
to best integrate these
public safety partners
01:19:11.133 --> 01:19:13.600
into the virtual EOC concepts.
01:19:13.600 --> 01:19:15.210
So we still have work
underway to make sure
01:19:15.210 --> 01:19:16.750
that we're providing an immersive
01:19:16.750 --> 01:19:19.670
and an intuitive
experience for those folks
01:19:19.670 --> 01:19:22.970
but overall, I think that
the experiences reiterated
01:19:24.010 --> 01:19:27.790
how important it was to
continue that ongoing dialogue
01:19:27.790 --> 01:19:30.140
and engagement with
our public safety partners.
01:19:32.840 --> 01:19:34.250
Director Ghilarducci,
01:19:34.250 --> 01:19:36.620
I heard you were
about to ask a question.
01:19:36.620 --> 01:19:38.070
Did you also have a question?
01:19:39.590 --> 01:19:42.140
Yeah, I may have
missed when he said,
01:19:42.140 --> 01:19:46.540
these are tabletop exercises
or functional exercises?
01:19:46.540 --> 01:19:49.550
Yeah, they're
functional exercises.
01:19:49.550 --> 01:19:50.487
Okay, and the one
01:19:50.487 --> 01:19:53.040
on the 19th is gonna be a
functional exercise as well?
01:19:53.040 --> 01:19:55.550
Yeah, that's right and
we do have participants
01:19:55.550 --> 01:19:59.700
and I do believe Cal OES
is actually participating
01:19:59.700 --> 01:20:00.950
in that exercise with us.
01:20:02.240 --> 01:20:03.647
Okay, great thanks.
01:20:09.640 --> 01:20:11.553
Thanks Tom.
You're welcome.
01:20:14.860 --> 01:20:18.373
So let's move on to the
next slide on notifications.
01:20:21.440 --> 01:20:24.260
So we've heard from the
Commission and our agency partners,
01:20:24.260 --> 01:20:26.126
and also from our customers
01:20:26.126 --> 01:20:28.560
that notification were
a significant pain point
01:20:28.560 --> 01:20:30.728
so in January, this was
one of the first areas
01:20:30.728 --> 01:20:33.570
of execution that we got to work on.
01:20:33.570 --> 01:20:34.550
We started by listening
01:20:34.550 --> 01:20:36.680
and asking our customers
what they wanted.
01:20:36.680 --> 01:20:38.440
We heard a lot about over notification,
01:20:38.440 --> 01:20:40.320
but when we asked both residential
01:20:40.320 --> 01:20:42.110
and commercial customers directly,
01:20:42.110 --> 01:20:43.040
they were clear they did not
01:20:43.040 --> 01:20:44.570
simply want fewer notifications,
01:20:44.570 --> 01:20:46.340
what they wanted were notifications
01:20:46.340 --> 01:20:49.250
that were more informative
and more actionable.
01:20:49.250 --> 01:20:50.870
We have reduced the
number of notifications
01:20:50.870 --> 01:20:53.400
that customers will get
pre-event from two per day
01:20:53.400 --> 01:20:57.270
to one per day by combining
data from two weather forecasts
01:20:57.270 --> 01:20:59.750
to reduce the number of
customers who boomerang
01:20:59.750 --> 01:21:00.700
in and out of scope
01:21:01.970 --> 01:21:04.900
but at the same time we've
added another notification
01:21:04.900 --> 01:21:07.240
that we're referring to
as a next day notification,
01:21:07.240 --> 01:21:09.840
because we also heard
from customers who surveyed
01:21:09.840 --> 01:21:12.660
that customers who were
de-energized felt abandoned
01:21:12.660 --> 01:21:14.960
when they were still without
power the next morning.
01:21:14.960 --> 01:21:17.110
The new notification
will provide an update
01:21:18.000 --> 01:21:19.190
and provide updated information
01:21:19.190 --> 01:21:21.373
about the forecasted end of the event.
01:21:22.340 --> 01:21:24.560
Another new notification
will let customers know
01:21:24.560 --> 01:21:26.240
as soon as we have
removed them from scope
01:21:26.240 --> 01:21:28.090
for the duration of the event.
01:21:28.090 --> 01:21:30.310
So all these changes are driving
01:21:30.310 --> 01:21:32.770
towards being more
informative and more actionable
01:21:32.770 --> 01:21:33.670
for our customers.
01:21:34.620 --> 01:21:35.630
As Steve alluded to,
01:21:35.630 --> 01:21:38.170
we are also working
at (indistinct) language,
01:21:38.170 --> 01:21:40.190
replacing de-energization with shutoff
01:21:40.190 --> 01:21:42.200
and re-energization with restoration,
01:21:42.200 --> 01:21:44.090
but also being more
direct with our customers.
01:21:44.090 --> 01:21:47.130
For instance, replacing
your power may be restored
01:21:47.130 --> 01:21:49.880
at any time with the
forecasted time for the end
01:21:49.880 --> 01:21:52.963
of the event and adding
a typical restoration time.
01:21:54.920 --> 01:21:56.950
Steve also mentioned
some of the new automations
01:21:56.950 --> 01:21:58.210
that we've put in place.
01:21:58.210 --> 01:22:01.070
These automations will
allow data streams to speak
01:22:01.070 --> 01:22:03.460
with each other, improving
accuracy, timeliness
01:22:03.460 --> 01:22:05.060
and tracking of customer data
01:22:05.060 --> 01:22:07.320
and experiences during an event.
01:22:07.320 --> 01:22:10.220
Customers will see this as
fewer missed notifications,
01:22:10.220 --> 01:22:11.810
faster notification
01:22:11.810 --> 01:22:15.560
and by speeding up our
processes, we can be more exact.
01:22:15.560 --> 01:22:17.250
For instance, sending imminence now
01:22:17.250 --> 01:22:20.310
expected shut off notifications
at the segment level,
01:22:20.310 --> 01:22:22.220
this will reduce false
positives that came
01:22:22.220 --> 01:22:23.640
from sending imminent notifications
01:22:23.640 --> 01:22:25.120
at the circuit level previously.
01:22:25.120 --> 01:22:27.570
This is all helping us
improve the accuracy
01:22:27.570 --> 01:22:29.466
of our notifications.
01:22:29.466 --> 01:22:32.350
On our situational awareness,
01:22:32.350 --> 01:22:34.390
notifications which are sent
to the public safety partners
01:22:34.390 --> 01:22:37.040
and some of our critical
infrastructure providers
01:22:37.040 --> 01:22:38.640
also got a revamp.
01:22:38.640 --> 01:22:40.470
The language is clearer and more precise
01:22:40.470 --> 01:22:42.830
and our partners will also
be getting one update per day
01:22:42.830 --> 01:22:44.100
per event.
01:22:44.100 --> 01:22:46.740
We also updated the way
we provide circuit information
01:22:46.740 --> 01:22:49.040
to our public safety partners.
01:22:49.040 --> 01:22:51.060
Both customers and
partners are going to benefit
01:22:51.060 --> 01:22:53.890
from one significant
improvement that is in the works
01:22:53.890 --> 01:22:56.890
and will be available by
the fourth quarter of this year.
01:22:56.890 --> 01:23:00.080
We are adding an address
level alert that is not tied
01:23:00.080 --> 01:23:02.120
to an account and can be subscribed to
01:23:02.120 --> 01:23:04.930
for a specific address
such as a homeless shelter
01:23:04.930 --> 01:23:07.550
or a address of a family member.
01:23:07.550 --> 01:23:10.410
When this goes live, it will
replace our zip code alerts,
01:23:10.410 --> 01:23:11.600
which were overly broad
01:23:11.600 --> 01:23:14.360
and provided seemingly
conflicting information.
01:23:14.360 --> 01:23:15.720
These were a source of frustration
01:23:15.720 --> 01:23:19.380
for both residential users
and public safety partners.
01:23:19.380 --> 01:23:20.670
As an added benefit,
01:23:20.670 --> 01:23:23.866
the address level alerts will
allow our telecom customers
01:23:23.866 --> 01:23:27.610
to tie specific reps to
their PSPS notifications,
01:23:27.610 --> 01:23:30.540
addressing a request they
had for us to send different types
01:23:30.540 --> 01:23:33.010
of notifications to different reps.
01:23:33.010 --> 01:23:34.280
So we're seeing a lot of value
01:23:34.280 --> 01:23:35.823
from the address level alerts solution
01:23:35.823 --> 01:23:38.420
that we will be getting
into in the fourth quarter
01:23:38.420 --> 01:23:39.253
of this year.
01:23:40.520 --> 01:23:41.577
Any questions on this.
01:23:41.577 --> 01:23:43.790
[President Batjer]
For interrupting Ranbir,
01:23:43.790 --> 01:23:46.180
but you just said it won't be,
01:23:46.180 --> 01:23:48.850
these updates and
changes and improvements
01:23:48.850 --> 01:23:50.890
that you're making
will not go into effect
01:23:50.890 --> 01:23:52.800
until the fourth quarter.
01:23:52.800 --> 01:23:54.410
No, the only thing
that's gonna be delivered
01:23:54.410 --> 01:23:57.760
in the fourth quarter is
the address alerts solution.
01:23:57.760 --> 01:24:00.130
All of the other changes
on communications,
01:24:00.130 --> 01:24:02.910
the adjustments to
notifications, the cadence,
01:24:02.910 --> 01:24:04.450
those are all in place right now.
01:24:04.450 --> 01:24:07.810
So they are all in place for
the startup of fire season.
01:24:07.810 --> 01:24:09.950
The thing that's
taken us a little longer
01:24:09.950 --> 01:24:12.170
to deliver is the
address alert solution,
01:24:12.170 --> 01:24:14.493
which will will come in the
fourth quarter of this year.
01:24:15.390 --> 01:24:16.830
That will be very important.
01:24:16.830 --> 01:24:18.450
We did have a lot of complaints
01:24:18.450 --> 01:24:22.223
and confusion about use of zip codes.
01:24:23.130 --> 01:24:24.490
And when you say fourth quarter,
01:24:24.490 --> 01:24:26.060
is that gonna be like October?
01:24:26.060 --> 01:24:27.360
Is that gonna be December.
01:24:30.180 --> 01:24:32.420
Jessica, do you
have a timeline?
01:24:32.420 --> 01:24:34.660
I think it was September,
October timeframe
01:24:34.660 --> 01:24:36.167
that it will be coming out.
01:24:37.830 --> 01:24:39.320
Yeah that's
right, late September,
01:24:39.320 --> 01:24:41.863
early October is what
we're looking at so far.
01:24:42.870 --> 01:24:44.020
Okay, that's great.
01:24:44.020 --> 01:24:49.020
Because obviously the
Santa Ana winds begin sooner
01:24:49.120 --> 01:24:52.140
and end later as we
experienced last year.
01:24:52.140 --> 01:24:53.410
Yep.
Okay.
01:24:53.410 --> 01:24:55.060
Thank you for that clarification.
01:24:57.500 --> 01:24:59.100
Any additional questions here?
01:25:01.100 --> 01:25:03.000
Okay, let's move on to the next slide.
01:25:05.990 --> 01:25:08.620
So working with community
leaders, public safety partners
01:25:08.620 --> 01:25:11.250
and our critical infrastructure
customers, we have designed
01:25:11.250 --> 01:25:13.750
and released a new
public safety partner portal
01:25:13.750 --> 01:25:15.340
for those customers.
01:25:15.340 --> 01:25:16.900
The portal is a single destination
01:25:16.900 --> 01:25:18.040
for public safety partners
01:25:18.040 --> 01:25:19.410
and critical infrastructure customers
01:25:19.410 --> 01:25:21.860
to find PSPS information.
01:25:21.860 --> 01:25:23.930
Our partners can now conveniently access
01:25:23.930 --> 01:25:26.260
pre-event PSPS information
01:25:26.260 --> 01:25:28.610
such as potentially
impacted circuits, maps
01:25:28.610 --> 01:25:31.210
and summaries on
potentially impacted customers,
01:25:31.210 --> 01:25:32.450
our policies and procedures
01:25:32.450 --> 01:25:34.680
as well as sample notifications.
01:25:34.680 --> 01:25:38.050
During events partners can
access event-specific information
01:25:38.050 --> 01:25:41.010
such as a PSPS interactive event map,
01:25:41.010 --> 01:25:44.070
which includes outreach
areas, the impacted circuits
01:25:44.070 --> 01:25:45.750
with estimated restoration times,
01:25:45.750 --> 01:25:48.210
locations of our
customer resource centers,
01:25:48.210 --> 01:25:49.990
our customer crew vehicles,
01:25:49.990 --> 01:25:53.200
as well as event-specific
files that are downloadable
01:25:53.200 --> 01:25:55.060
and those files can contain reports
01:25:55.060 --> 01:25:57.970
such as our outage
areas, our impacted circuits,
01:25:57.970 --> 01:25:58.990
the critical facilities
01:25:58.990 --> 01:26:01.010
and identified medical
baseline customers,
01:26:01.010 --> 01:26:03.080
summaries of our impacted customers
01:26:03.080 --> 01:26:06.340
as well as an archive of
any inactive past events.
01:26:06.340 --> 01:26:07.770
So a lot of information available
01:26:07.770 --> 01:26:10.210
on this public safety partner portal.
01:26:10.210 --> 01:26:13.270
We currently have
153 registered entities
01:26:13.270 --> 01:26:17.370
represented by most of
our customers sectors.
01:26:17.370 --> 01:26:19.500
This is more than three
times greater than the number
01:26:19.500 --> 01:26:22.090
of unique customers registered
for our (indistinct) service,
01:26:22.090 --> 01:26:24.420
which has 42 registered user.
01:26:24.420 --> 01:26:26.320
We are continuing to
promote the advantage
01:26:26.320 --> 01:26:28.400
of using the public portal and expect
01:26:28.400 --> 01:26:31.040
to have a much higher
level of participation for use
01:26:31.040 --> 01:26:32.590
of that portal by the year end.
01:26:33.490 --> 01:26:37.807
We've also made enhancements
to sce.com/pspspages
01:26:37.807 --> 01:26:41.080
for customers with additional
enhancements in the works.
01:26:41.080 --> 01:26:42.950
In the past, we had
separate lookup tools
01:26:42.950 --> 01:26:46.510
for different kinds of outages,
which were confusing when
01:26:46.510 --> 01:26:48.107
for instance, customers
might have been in scope
01:26:48.107 --> 01:26:50.360
for a PSPS event but then lost power
01:26:50.360 --> 01:26:52.260
to a weather related outage.
01:26:52.260 --> 01:26:54.820
Last month, we launched
a consolidated lookup tool
01:26:54.820 --> 01:26:56.990
so customers can better
understand the status
01:26:56.990 --> 01:27:00.820
of any given outage just by
simply entering their address.
01:27:00.820 --> 01:27:03.370
In October, we will be
combining our outreach maps
01:27:03.370 --> 01:27:06.040
for further enhancing
our outreach information.
01:27:06.040 --> 01:27:08.010
This will help solve
issues we had previously
01:27:08.010 --> 01:27:10.790
where customers who had
lost power would still appear
01:27:10.790 --> 01:27:13.263
to be under consideration
for a PSPS outage.
01:27:15.623 --> 01:27:18.140
We also corrected what
has been a significant source
01:27:18.140 --> 01:27:19.710
of frustration.
01:27:19.710 --> 01:27:23.307
Our worst case online estimated
restoration times or ERT.
01:27:24.150 --> 01:27:25.137
Now, when customers click on a circuit,
01:27:25.137 --> 01:27:28.230
they will see the end
of the period of concern
01:27:28.230 --> 01:27:30.550
plus an advisory that
typical restoration takes
01:27:30.550 --> 01:27:31.910
between three and eight hours.
01:27:31.910 --> 01:27:33.990
So that's a big improvement in terms
01:27:33.990 --> 01:27:37.570
of actionable information
the customers will receive.
01:27:37.570 --> 01:27:39.610
On Friday we launched a new webpage
01:27:39.610 --> 01:27:42.240
for our access and
functional needs population.
01:27:42.240 --> 01:27:44.800
This web page provides
information on how
01:27:44.800 --> 01:27:47.290
to obtain contact
information, sign up for alerts
01:27:47.290 --> 01:27:50.390
and access information on
helpful programs and services.
01:27:50.390 --> 01:27:52.780
They include information
on independent living centers
01:27:52.780 --> 01:27:55.773
and 211, all in one convenient spot.
01:27:57.770 --> 01:28:00.470
To speak more about
outreach and services provided
01:28:00.470 --> 01:28:03.360
to customers I'm gonna turn
over to Jessica in a minute.
01:28:03.360 --> 01:28:06.150
If there are any questions
I can address them now.
01:28:08.560 --> 01:28:10.020
I do have a couple.
01:28:10.020 --> 01:28:14.810
So, I guess it goes to the
captain obvious on my part here,
01:28:14.810 --> 01:28:17.150
but if the power's out,
01:28:17.150 --> 01:28:21.389
people aren't gonna have
access technically to a portal
01:28:21.389 --> 01:28:22.923
so that's one thing,
01:28:23.820 --> 01:28:25.410
that's where the
community resource centers
01:28:25.410 --> 01:28:27.513
may become more valuable.
01:28:32.044 --> 01:28:37.044
I've sort of been monitoring
the speed and duration
01:28:37.940 --> 01:28:41.820
and sort of quality of the
community resource centers
01:28:41.820 --> 01:28:44.300
that you guys have
been putting in place.
01:28:44.300 --> 01:28:45.180
What is the metric
01:28:45.180 --> 01:28:48.620
on which you deploy a
community resource center?
01:28:48.620 --> 01:28:52.130
Is it exactly when the PSPS occurs?
01:28:52.130 --> 01:28:54.240
Is it prior to the PSPS occurring
01:28:54.240 --> 01:28:56.063
and you've noticed
all of the public that
01:28:56.063 --> 01:29:00.060
that community resource
center is open and operational
01:29:00.060 --> 01:29:03.700
and have you gotten
feedback from the community
01:29:03.700 --> 01:29:07.510
in general that what meets
the needs of the community for
01:29:07.510 --> 01:29:10.100
that community resource center
versus what meets the needs
01:29:10.100 --> 01:29:13.460
of utility for that
community resource center?
01:29:13.460 --> 01:29:16.610
So those are all sort of things around.
01:29:16.610 --> 01:29:20.380
I know I get a lot of angst related
01:29:20.380 --> 01:29:23.390
to the community resource
centers and where and when
01:29:23.390 --> 01:29:26.120
and how many and availability.
01:29:26.120 --> 01:29:28.350
So maybe you can clarify some of that.
01:29:28.350 --> 01:29:30.560
Yeah, so Jessica's actually
gonna be covering a lot
01:29:30.560 --> 01:29:32.039
of that information in her slides,
01:29:32.039 --> 01:29:33.180
All right.
01:29:33.180 --> 01:29:35.950
Of the community
resource centers.
01:29:35.950 --> 01:29:39.467
So if you can hold on and
then wait for Jessica to cover it
01:29:39.467 --> 01:29:43.050
and address it and then you
can ask the question again.
01:29:43.050 --> 01:29:47.661
Thanks.
Thank you.
01:29:47.661 --> 01:29:49.350
If there's no further
questions I can hand
01:29:49.350 --> 01:29:50.813
it over to Jessica now.
01:29:52.660 --> 01:29:54.815
Great, thanks Ranbir.
01:29:54.815 --> 01:29:57.260
First I want to say good
morning to everyone
01:29:57.260 --> 01:29:59.730
and I also wanted to
share that like the lineman
01:29:59.730 --> 01:30:02.610
that Steve spoke about this morning,
01:30:02.610 --> 01:30:04.790
I'm also a customer that's impacted
01:30:04.790 --> 01:30:06.770
by a high fire risk area.
01:30:06.770 --> 01:30:10.690
So when I'm planning for our
customers PSPS experience,
01:30:10.690 --> 01:30:13.760
I really put myself in
our customer's shoes
01:30:13.760 --> 01:30:17.780
and as a customer, I would
want to know and be prepared
01:30:17.780 --> 01:30:21.460
for our PSPS events and
not to hear about PSPS
01:30:21.460 --> 01:30:24.070
for the first time when
I get a notification.
01:30:24.070 --> 01:30:27.340
So we make every effort
to inform our customers
01:30:27.340 --> 01:30:32.340
before and during fire
season on what a PSPS is,
01:30:32.570 --> 01:30:36.293
how to prepare and what
programs and services are available.
01:30:37.540 --> 01:30:39.430
So SCE, oh, I'm sorry.
01:30:39.430 --> 01:30:41.860
We can (indistinct) to
the next slide, please.
01:30:41.860 --> 01:30:42.693
Thank you.
01:30:44.220 --> 01:30:47.630
So SCE launched an annual
marketing campaign in January
01:30:47.630 --> 01:30:51.040
and we used a variety of
methods with wide reach
01:30:51.040 --> 01:30:53.550
and this year we have
increased our focus
01:30:53.550 --> 01:30:56.470
on promoting our programs and services.
01:30:56.470 --> 01:30:58.710
We created a new digital and print ads
01:30:58.710 --> 01:31:01.810
for the medical baseline
program and outage alerts
01:31:01.810 --> 01:31:04.090
and these messages were also published
01:31:04.090 --> 01:31:08.510
in 40 ethnic newspapers and
really to reflect the diversity
01:31:08.510 --> 01:31:10.050
of Southern California,
01:31:10.050 --> 01:31:12.670
our marketing campaign is also delivered
01:31:12.670 --> 01:31:16.380
in multiple languages and
translated versions are accessible
01:31:16.380 --> 01:31:21.260
on our SCE wildfire
communications center web page.
01:31:21.260 --> 01:31:22.620
We have generated,
01:31:22.620 --> 01:31:27.000
since June of this year
410 million impressions
01:31:27.000 --> 01:31:29.590
with 34 million coming from our increase
01:31:29.590 --> 01:31:33.170
in new medical baseline
ads and 15 million
01:31:33.170 --> 01:31:36.010
from new ads on customer programs
01:31:36.010 --> 01:31:39.560
and what this means is that
we have reached our customers
01:31:39.560 --> 01:31:42.460
about 37 times in six months
01:31:42.460 --> 01:31:46.580
or one time every five
days with our messages.
01:31:46.580 --> 01:31:49.620
And as a result of this
expanded outreach,
01:31:49.620 --> 01:31:52.610
our overall awareness
metric has increased
01:31:52.610 --> 01:31:55.850
almost 10% compared to last year.
01:31:55.850 --> 01:31:57.070
And we remain on track
01:31:57.070 --> 01:31:59.763
to deliver 1 billion
impressions this year.
01:32:01.290 --> 01:32:03.293
Are there any questions so far?
01:32:04.530 --> 01:32:06.760
Yes, I'd like to,
if I may please,
01:32:06.760 --> 01:32:11.483
and thank you for your
presentation and joining us.
01:32:13.670 --> 01:32:18.140
Remind me what your
critical care population is
01:32:18.140 --> 01:32:21.760
that you are communicating with
01:32:21.760 --> 01:32:25.113
and that you have regular
communications with.
01:32:26.050 --> 01:32:27.497
Yeah, absolutely.
01:32:27.497 --> 01:32:29.380
And I'm gonna get
into this a little bit more
01:32:29.380 --> 01:32:33.689
in our next slide, but I will
say that we have registered
01:32:33.689 --> 01:32:38.570
in our systems we could
tag and reach out directly
01:32:38.570 --> 01:32:43.570
to about 2.5 million access
and functional needs customers
01:32:43.660 --> 01:32:44.740
and then I will get
01:32:44.740 --> 01:32:47.960
into our medical baseline
population as well.
01:32:47.960 --> 01:32:52.410
Okay, thank you.
Sure.
01:32:52.410 --> 01:32:53.280
Actually, it's a good time.
01:32:53.280 --> 01:32:55.257
If we can go to the next slide please.
01:32:58.520 --> 01:33:00.140
All right, so in addition
01:33:00.140 --> 01:33:03.040
to the broad based marketing outreach,
01:33:03.040 --> 01:33:04.200
we are really focused
01:33:04.200 --> 01:33:06.980
on reaching our access and
functional needs customers.
01:33:06.980 --> 01:33:10.320
Just the criticality of these
customers are so important
01:33:10.320 --> 01:33:12.800
and I wanna share that
I have been attending
01:33:12.800 --> 01:33:15.760
the monthly Statewide
AFN council meetings
01:33:15.760 --> 01:33:18.820
and I really wanna express appreciation
01:33:18.820 --> 01:33:20.700
for the members of this council.
01:33:20.700 --> 01:33:23.370
These discussions have
really challenged us to do more
01:33:23.370 --> 01:33:26.620
in this area and by
partnering, we have been able
01:33:26.620 --> 01:33:29.330
to reach this broader
race and population.
01:33:29.330 --> 01:33:34.160
We have worked with PG&E,
SDG&E and state agencies
01:33:34.160 --> 01:33:38.610
to promote the medical baseline
program and outage alerts
01:33:38.610 --> 01:33:39.890
and we're currently working
01:33:39.890 --> 01:33:42.930
with the Hospital Association
of Southern California
01:33:42.930 --> 01:33:47.930
to reach their network of 185
hospitals and 8,500 people.
01:33:48.990 --> 01:33:51.840
The picture that you see here
on the slide was a newsletter
01:33:51.840 --> 01:33:54.963
that they sent out on
Friday, just this past Friday.
01:33:56.190 --> 01:33:58.360
I also wanna appreciate our network
01:33:58.360 --> 01:34:01.700
of 1600 community-based organizations
01:34:01.700 --> 01:34:03.640
that help us share important messages
01:34:03.640 --> 01:34:05.730
with their communities.
01:34:05.730 --> 01:34:09.550
And this year we've also
made it easier for customers
01:34:09.550 --> 01:34:12.410
to sign up for the
medical baseline program
01:34:12.410 --> 01:34:15.940
by enabling physicians
to provide an e-signature
01:34:15.940 --> 01:34:17.760
on application.
01:34:17.760 --> 01:34:21.350
And as of June, we have a 6% increase
01:34:21.350 --> 01:34:24.100
in our medical baseline
programming enrollment,
01:34:24.100 --> 01:34:27.940
which stands out about
110,000 customer accounts.
01:34:27.940 --> 01:34:31.050
And I do recognize, while
we've made some good strides,
01:34:31.050 --> 01:34:33.530
we know we can do even more.
01:34:33.530 --> 01:34:35.830
We have established a sub-committee
01:34:35.830 --> 01:34:39.900
within the Statewide AFN
council to really focus year long
01:34:39.900 --> 01:34:42.203
on how we can partner on communications.
01:34:43.220 --> 01:34:45.608
And as I mentioned, we have identified
01:34:45.608 --> 01:34:50.550
about 2 million customers
that we designate as AFN
01:34:50.550 --> 01:34:52.220
and at an aggregate level,
01:34:52.220 --> 01:34:55.110
we have appended our data geographically
01:34:55.110 --> 01:34:57.973
and we use this data for
planning during events.
01:34:59.830 --> 01:35:03.230
For example, our new
PSPS risk assessment tool
01:35:03.230 --> 01:35:07.140
includes an AFN index,
which takes the safety risk
01:35:07.140 --> 01:35:08.670
of our AFN communities
01:35:08.670 --> 01:35:12.290
into account when making
those de-energization decisions
01:35:13.140 --> 01:35:16.410
and we also use this data
to take into consideration
01:35:16.410 --> 01:35:17.510
of the locations
01:35:17.510 --> 01:35:20.660
of where we should take our
community resource centers
01:35:20.660 --> 01:35:22.320
and community crew vehicles,
01:35:22.320 --> 01:35:27.320
because we do have our
AFN population mapped out
01:35:27.600 --> 01:35:29.320
by our circuits.
01:35:29.320 --> 01:35:32.060
And if anyone is curious in terms
01:35:32.060 --> 01:35:35.360
of how our numbers worked out,
01:35:35.360 --> 01:35:40.010
we do have about 36,000
medical baseline customers
01:35:40.010 --> 01:35:41.570
in our high fire risk area
01:35:41.570 --> 01:35:44.493
and of that about
6,000 are critical care.
01:35:48.103 --> 01:35:50.216
[Commissioner
Shiroma] Question, Jessica.
01:35:50.216 --> 01:35:51.785
Thank you.
Sure
01:35:51.785 --> 01:35:53.510
[Commissioner Shiroma]
I do want to thank you
01:35:53.510 --> 01:35:55.840
for your participation in service
01:35:55.840 --> 01:35:58.840
on our low income
oversight board on behalf
01:35:58.840 --> 01:36:01.503
of the investor owned utilities.
01:36:02.790 --> 01:36:04.490
Here's my question.
01:36:04.490 --> 01:36:09.490
For the active and
functional needs individually,
01:36:09.500 --> 01:36:12.893
which covers seniors,
01:36:15.620 --> 01:36:17.686
folks from our (indistinct)
01:36:17.686 --> 01:36:22.686
and certainly medical
baseline critical care,
01:36:23.167 --> 01:36:24.183
(indistinct)
01:36:24.183 --> 01:36:27.992
for the 72 circuits that
were highlighted earlier,
01:36:27.992 --> 01:36:30.763
the response for covered conductors,
01:36:32.070 --> 01:36:36.410
Is your index, does it show how many,
01:36:36.410 --> 01:36:41.300
what percentage of the
AFN population reside
01:36:41.300 --> 01:36:46.110
within the affected
area of those 72 circuits
01:36:46.110 --> 01:36:50.607
and does that index
feed into the choice.
01:36:51.910 --> 01:36:56.887
I know it's based on four
PSPSs or more or high
01:36:58.531 --> 01:37:00.948
(indistinct)
01:37:02.172 --> 01:37:04.147
But maybe what it is is,
01:37:04.147 --> 01:37:07.820
do you have a percentage
for how many AFN folks live
01:37:07.820 --> 01:37:11.333
within those 72 circuit areas?
01:37:12.580 --> 01:37:15.420
Yeah, thank
you, Commissioner Shiroma.
01:37:15.420 --> 01:37:17.460
So as I mentioned of our,
01:37:17.460 --> 01:37:20.240
about 2.5 million total AFN customers,
01:37:20.240 --> 01:37:22.676
as you noted, they are not just
01:37:22.676 --> 01:37:24.910
in the disability access
and functional needs
01:37:24.910 --> 01:37:28.150
but they are spread
out, low income, seniors,
01:37:28.150 --> 01:37:29.690
those with limited English.
01:37:29.690 --> 01:37:31.321
When we look at our data,
01:37:31.321 --> 01:37:34.420
we look at of that 2.5 million base
01:37:34.420 --> 01:37:37.420
about 500,000 are
in a high fire risk area.
01:37:41.737 --> 01:37:44.730
[Commissioner Shiroma]
And the 17 circuits
01:37:44.730 --> 01:37:48.100
don't cover the entire high
wildfire area, but they focus
01:37:54.850 --> 01:37:58.604
risk based on the temperatures
of the last couple of years
01:37:58.604 --> 01:38:01.459
and where there were PSPSs.
01:38:01.459 --> 01:38:04.120
So (indistinct), is
subset then that reside
01:38:05.510 --> 01:38:08.003
within that scope as a (indistinct).
01:38:09.597 --> 01:38:12.880
Are there
more granny level, right?
01:38:12.880 --> 01:38:16.520
Yeah, I don't have the
number within the 72 circuits
01:38:16.520 --> 01:38:19.663
of our AFN but I'm sure
we could figure that out.
01:38:20.810 --> 01:38:25.308
Okay, and then the
dedicated AFN liaison officer
01:38:25.308 --> 01:38:26.300
(indistinct) during PSPS events
01:38:26.300 --> 01:38:31.300
but is that officer
operating year round?
01:38:34.570 --> 01:38:36.514
Yeah, great question.
01:38:36.514 --> 01:38:39.420
So we are going to be formalizing a
01:38:39.420 --> 01:38:43.760
dedicated AFN liaison
officer role this year to activate
01:38:43.760 --> 01:38:47.480
during events and we are
gonna be starting with PSPS,
01:38:47.480 --> 01:38:50.313
but our goal is to make it
year round for all hazards.
01:38:52.510 --> 01:38:55.543
Okay, thank you.
(indistinct)
01:38:56.730 --> 01:38:57.753
Just to finish.
01:38:58.660 --> 01:39:01.090
Just a quick follow up
and we may have said this,
01:39:01.090 --> 01:39:06.060
but you said 2.5 million
customers are AFN,
01:39:06.060 --> 01:39:07.600
qualified for AFN.
01:39:07.600 --> 01:39:11.550
Of those, do you guys have,
01:39:11.550 --> 01:39:15.750
have you identified which
of those rely on power
01:39:15.750 --> 01:39:19.080
to maintain life saving medical devices?
01:39:19.080 --> 01:39:20.923
Do you actually know each of those.
01:39:22.260 --> 01:39:23.760
Yes, great question.
01:39:23.760 --> 01:39:24.593
We do.
01:39:24.593 --> 01:39:27.420
Within our medical baseline
population, we have a subset
01:39:27.420 --> 01:39:29.220
that we call critical care
01:39:29.220 --> 01:39:31.550
that fits the life sustaining definition
01:39:31.550 --> 01:39:32.940
that you just mentioned
01:39:32.940 --> 01:39:35.020
and we use a customer care dashboard
01:39:35.020 --> 01:39:39.620
during events where we do
have the critical care designation
01:39:39.620 --> 01:39:41.770
and that stands out
within the dashboard.
01:39:41.770 --> 01:39:45.320
So then when we're looking
at our customer care plans
01:39:45.320 --> 01:39:49.090
during events we can see
how many customers are
01:39:49.090 --> 01:39:51.100
not only AFN by circuit
01:39:51.100 --> 01:39:53.423
but how many have life sustaining needs.
01:39:56.397 --> 01:39:59.780
Okay, good and then
how do you address those?
01:39:59.780 --> 01:40:02.480
I mean, is there a
special outreach for them
01:40:02.480 --> 01:40:06.673
or how does that interaction take place?
01:40:08.380 --> 01:40:11.850
Yeah, so what we
do, as I had mentioned,
01:40:11.850 --> 01:40:14.160
at the beginning of the
year we do make sure
01:40:14.160 --> 01:40:16.160
that we get the word
out to as many people
01:40:16.160 --> 01:40:19.450
in as many channels as
possible but when it gets close
01:40:19.450 --> 01:40:23.060
to PSPS fire season
and even during events,
01:40:23.060 --> 01:40:27.550
it's very critical that we reach
out to our AFN customers
01:40:27.550 --> 01:40:29.890
and so what we are
doing as Steve mentioned
01:40:29.890 --> 01:40:31.440
in his opening remarks,
01:40:31.440 --> 01:40:34.950
this year we're expanding
our in-person notifications
01:40:34.950 --> 01:40:37.380
to all medical baseline
customer, not just those
01:40:37.380 --> 01:40:40.200
that are in the
life-sustaining category.
01:40:40.200 --> 01:40:43.280
So we'll be rolling that out this year
01:40:43.280 --> 01:40:44.750
and in case we can't get ahold
01:40:44.750 --> 01:40:47.300
of someone, we'll make sure
we send someone out to visit
01:40:47.300 --> 01:40:48.650
that person's home.
01:40:48.650 --> 01:40:53.650
And then I'll be getting
into also some new services
01:40:53.770 --> 01:40:56.370
that we'll be offering
for our AFN customers
01:40:56.370 --> 01:40:59.390
and we'll be talking about
our new partnership with 211
01:40:59.390 --> 01:41:01.240
that will help in this space as well.
01:41:02.570 --> 01:41:07.180
Great, thanks.
Sure.
01:41:07.180 --> 01:41:11.390
Okay, I think we're ready now
to move on to our next slide,
01:41:11.390 --> 01:41:13.090
unless there's any more questions.
01:41:19.210 --> 01:41:23.720
So this year we're increasing
the resources that we provide
01:41:23.720 --> 01:41:25.630
to our at-risk customers
01:41:25.630 --> 01:41:28.720
and I wanna start off with
our backup power program.
01:41:28.720 --> 01:41:32.890
We offer a fully subsidized
critical care backup battery
01:41:32.890 --> 01:41:36.810
and we stepped up our
outreach and picked up the pace
01:41:36.810 --> 01:41:39.810
for battery deployments
to customers this year.
01:41:39.810 --> 01:41:42.080
We expanded eligibility
01:41:42.080 --> 01:41:44.520
and we also conducted customer surveys
01:41:44.520 --> 01:41:47.370
to optimize our outreach materials.
01:41:47.370 --> 01:41:52.020
We then contact the customers
through direct mail, email,
01:41:52.020 --> 01:41:54.910
outbound calling and
door-to-door efforts.
01:41:54.910 --> 01:41:57.880
So we make multiple
attempts to contact customers
01:41:57.880 --> 01:42:02.260
by sending first, second
and third direct mail letters
01:42:02.260 --> 01:42:05.150
and emails as well as
repeated phone calls
01:42:05.150 --> 01:42:06.670
after each mailing
01:42:06.670 --> 01:42:08.570
and President Batjer I
really liked the way you said
01:42:08.570 --> 01:42:12.360
it this morning, communicate,
communicate, repeat, repeat
01:42:12.360 --> 01:42:15.520
and that's definitely what
we're doing in this case
01:42:15.520 --> 01:42:16.800
but we're also partnering
01:42:16.800 --> 01:42:19.460
with our community-based organizations
01:42:19.460 --> 01:42:21.710
as well as our other
broader marketing channels
01:42:21.710 --> 01:42:24.090
that I mentioned earlier
to increase awareness.
01:42:24.090 --> 01:42:26.300
So really it's a full court press here
01:42:26.300 --> 01:42:29.810
to get as many customers
signed up as possible
01:42:29.810 --> 01:42:32.793
and I wanna talk a little
bit about our results today.
01:42:34.630 --> 01:42:38.280
So as of January through
July 31st of this year,
01:42:38.280 --> 01:42:41.340
just a few updated numbers
that are on this slide here,
01:42:41.340 --> 01:42:43.770
but late breaking as of yesterday,
01:42:43.770 --> 01:42:48.680
we have deployed for
this year 3,817 batteries
01:42:48.680 --> 01:42:51.460
and we have 900 more pending delivery
01:42:51.460 --> 01:42:54.400
and we expect to deliver
about 5,000 batteries
01:42:54.400 --> 01:42:56.317
by early October of this year
01:42:56.317 --> 01:42:59.600
and we predict for that
customer participation
01:42:59.600 --> 01:43:03.623
by the end of this year, we'll
be in the 40 to 50% range.
01:43:06.089 --> 01:43:07.110
(indistinct)
01:43:07.110 --> 01:43:09.260
Can I ask you a couple
of questions about this
01:43:09.260 --> 01:43:12.120
and I'm glad you mentioned the 40% range
01:43:12.120 --> 01:43:12.953
because Steve had mentioned that
01:43:12.953 --> 01:43:14.763
and it confused me a little bit.
01:43:17.520 --> 01:43:19.947
I wanted to distinguish between
the critical care customers
01:43:19.947 --> 01:43:21.760
and the medical baseline customers,
01:43:21.760 --> 01:43:24.040
and also the areas
that you're targeting.
01:43:24.040 --> 01:43:27.340
So this slide says you've expanded it
01:43:27.340 --> 01:43:32.340
to all eligible medical
baseline customers.
01:43:35.060 --> 01:43:38.663
For this category who
are you focusing on?
01:43:39.877 --> 01:43:41.544
What is your target?
01:43:44.525 --> 01:43:45.723
Yeah, so.
01:43:45.723 --> 01:43:48.448
Is there a critical
care in all areas
01:43:48.448 --> 01:43:51.161
that have been subject to PSPS events?
01:43:51.161 --> 01:43:52.520
What is it exactly?
01:43:52.520 --> 01:43:54.238
What's the overall target
01:43:54.238 --> 01:43:59.238
for providing backup batteries
to critical care customers?
01:44:00.490 --> 01:44:01.600
Yeah, thank you.
01:44:01.600 --> 01:44:03.050
So just to clarify,
01:44:03.050 --> 01:44:05.900
last year we started with
our critical care customers,
01:44:05.900 --> 01:44:08.430
which is a subset of medical baseline.
01:44:08.430 --> 01:44:10.760
These are the life-sustaining customers
01:44:10.760 --> 01:44:12.330
that were mentioned earlier.
01:44:12.330 --> 01:44:15.070
So the difference is that this
year we expanded beyond
01:44:15.070 --> 01:44:19.320
that subset to all eligible
medical baseline customers,
01:44:19.320 --> 01:44:23.690
which added another 13
or 12,000 customers eligible
01:44:23.690 --> 01:44:26.660
and not only do our
customers need to be enrolled
01:44:26.660 --> 01:44:29.800
in medical baseline, they
also need to be enrolled
01:44:29.800 --> 01:44:33.730
in either our CARE or
FERA rate discount program
01:44:33.730 --> 01:44:36.900
and they need to reside
in a high fire risk area
01:44:36.900 --> 01:44:38.990
or be served by a circuit that connects
01:44:38.990 --> 01:44:41.500
through a high fire risk area.
01:44:41.500 --> 01:44:46.163
So those variables bring
us to the population of 13,000
01:44:47.820 --> 01:44:49.763
or so customers that are eligible.
01:44:50.897 --> 01:44:52.410
And these are customers.
01:44:52.410 --> 01:44:54.411
Okay, so you said 36,000,
01:44:54.411 --> 01:44:57.980
you have 36,000 medical
baseline customers total
01:44:57.980 --> 01:45:01.923
in these areas but of those that
are CARE or FERA customers,
01:45:03.560 --> 01:45:05.907
it's 12 or 13,000?
01:45:11.050 --> 01:45:12.800
Yes, you can
look at it that way.
01:45:14.105 --> 01:45:17.100
So 12 or 13,000 are eligible,
01:45:17.100 --> 01:45:20.950
a smaller subset of critical
care customers, correct?
01:45:20.950 --> 01:45:23.010
And they're still eligible.
01:45:23.010 --> 01:45:25.610
And they're eligible
regardless of income
01:45:25.610 --> 01:45:28.127
or just if they're CARE
and FERA customers?
01:45:29.070 --> 01:45:32.350
They would also need to
be low-income CARE/FERA.
01:45:32.350 --> 01:45:33.183
I see.
01:45:33.183 --> 01:45:37.857
So you've extended it to all 12 or 13000
01:45:37.857 --> 01:45:42.857
and 40% of that is more than 5,000.
01:45:43.270 --> 01:45:44.710
So I don't understand.
01:45:46.410 --> 01:45:48.923
What is the 40% that you referred to?
01:45:50.520 --> 01:45:52.880
That's just the
number of batteries
01:45:52.880 --> 01:45:57.880
that we have deployed divided
by that 13,000 eligible base.
01:46:00.960 --> 01:46:05.130
Okay so you're trying
to reach all 12 or 13,000,
01:46:05.130 --> 01:46:09.650
is there a special focus
on the critical care portion
01:46:09.650 --> 01:46:13.203
of the 12 or 13,000
medical baseline customers?
01:46:14.620 --> 01:46:19.190
Yeah, so I would say that
we really had a special focus
01:46:19.190 --> 01:46:23.260
on those customers
last year and then we,
01:46:23.260 --> 01:46:24.810
that was our primary focus
01:46:24.810 --> 01:46:26.810
and (indistinct) we've
now opened up the lens
01:46:26.810 --> 01:46:29.450
to include the more broader
medical baseline eligible
01:46:29.450 --> 01:46:31.312
for CARE/FERA.
01:46:31.312 --> 01:46:34.013
So we're still focused on
the critical care customers.
01:46:35.090 --> 01:46:36.840
Okay, and then
one last question.
01:46:38.411 --> 01:46:42.480
I gather that you've
extended eligibility
01:46:42.480 --> 01:46:44.270
to this entire universe.
01:46:44.270 --> 01:46:45.933
Some people don't respond.
01:46:46.910 --> 01:46:50.240
So that in part is responsible
for the lower number
01:46:50.240 --> 01:46:52.880
of batteries that are actually deployed
01:46:52.880 --> 01:46:54.670
but other people who've responded
01:46:54.670 --> 01:46:56.820
with interest, who
haven't gotten batteries
01:46:56.820 --> 01:47:00.140
because you haven't
procured enough batteries yet,
01:47:00.140 --> 01:47:03.120
that's been a problem in the past.
01:47:03.120 --> 01:47:03.953
In other words,
01:47:03.953 --> 01:47:08.690
is everyone who responds
favorably been provided
01:47:08.690 --> 01:47:11.760
with a battery to date and
if not, what is the difference
01:47:11.760 --> 01:47:13.557
between those who've requested it
01:47:13.557 --> 01:47:15.913
and those who've actually gotten it?
01:47:17.580 --> 01:47:19.180
Yeah, we're in a
different predicament
01:47:19.180 --> 01:47:20.520
than we were last year.
01:47:20.520 --> 01:47:24.750
Fortunately last year we had
a lot more inventory challenges
01:47:24.750 --> 01:47:27.500
and we stepped back with COVID.
01:47:27.500 --> 01:47:31.160
So this year, as I mentioned,
we really picked up the pace
01:47:31.160 --> 01:47:32.780
and picked up our outreach.
01:47:32.780 --> 01:47:36.800
We have pre-ordered our batteries,
01:47:36.800 --> 01:47:38.240
which is why we've been able
01:47:38.240 --> 01:47:40.490
to deploy as many as we have
01:47:40.490 --> 01:47:43.610
and this week we're
getting another shipment
01:47:43.610 --> 01:47:45.510
of about 1000 batteries.
01:47:45.510 --> 01:47:47.360
By the end of this year,
01:47:47.360 --> 01:47:50.950
we have pre-ordered
about 6,500 batteries
01:47:50.950 --> 01:47:54.010
and so I know that there were
some global constraints going
01:47:54.010 --> 01:47:55.780
on with the court in China,
01:47:55.780 --> 01:47:59.673
with the, COVID as well as
some impacts here in our court.
01:48:00.562 --> 01:48:03.330
So far we've been working through that.
01:48:03.330 --> 01:48:08.330
We have not yet had a situation
where we are falling short
01:48:08.700 --> 01:48:10.100
with the additional replenishment
01:48:10.100 --> 01:48:11.700
of 1000 batteries this year,
01:48:11.700 --> 01:48:15.520
we'll be getting to those 900
that are pending this week.
01:48:15.520 --> 01:48:17.640
So we should be good on that.
01:48:17.640 --> 01:48:21.590
So we are hopeful that
we will exceed our forecast
01:48:21.590 --> 01:48:24.860
and we'll be monitoring
the inventory situation
01:48:24.860 --> 01:48:26.573
on a weekly daily basis.
01:48:27.600 --> 01:48:28.460
But are there people
01:48:28.460 --> 01:48:30.790
on a waiting list who
haven't gotten batteries
01:48:30.790 --> 01:48:34.330
because you haven't
procured all of them yet?
01:48:34.330 --> 01:48:37.690
I know you said you're
hopeful you'll get these batteries.
01:48:37.690 --> 01:48:40.083
Are there people
currently waiting for them?
01:48:41.590 --> 01:48:44.490
We have about 900 customers
waiting for their batteries
01:48:44.490 --> 01:48:46.700
to be delivered to them,
01:48:46.700 --> 01:48:50.763
but they have already been
earmarked and have enrolled.
01:48:52.740 --> 01:48:55.630
Other than that,
everyone, their batteries.
01:48:55.630 --> 01:48:56.730
Everyone who's asked for
01:48:56.730 --> 01:48:59.470
other than those 900 have received it.
01:48:59.470 --> 01:49:02.680
That's right and
those 900 will be getting
01:49:02.680 --> 01:49:06.783
those replenished inventory
shipments this week.
01:49:08.500 --> 01:49:10.600
Okay.
Jessica,
01:49:10.600 --> 01:49:12.600
maybe if I could add
just a small comment
01:49:12.600 --> 01:49:15.340
around just the 40%
and really the progress
01:49:15.340 --> 01:49:16.830
that we've made here.
01:49:16.830 --> 01:49:17.663
Coming into the year.
01:49:17.663 --> 01:49:19.940
So Commissioner
Rechtschaffen, you're right.
01:49:19.940 --> 01:49:24.550
13000, 40%, call it 5,200
would be about 40%.
01:49:24.550 --> 01:49:26.850
We're hoping now on a forecast
basis that we can get close
01:49:26.850 --> 01:49:28.260
to that 5,200.
01:49:28.260 --> 01:49:30.240
Coming into the year,
based on past experience
01:49:30.240 --> 01:49:32.640
with this program and
other related programs,
01:49:32.640 --> 01:49:34.670
we set our target at getting to 30%
01:49:34.670 --> 01:49:37.990
and so that was, we
felt that was important
01:49:37.990 --> 01:49:39.590
to get to that 30%.
01:49:39.590 --> 01:49:41.950
The team's planned
to go well beyond that,
01:49:41.950 --> 01:49:44.327
which is why we've
procured these extra batteries
01:49:44.327 --> 01:49:46.440
and we think now we'll be able to get to
01:49:46.440 --> 01:49:47.930
and possibly exceed 40%.
01:49:47.930 --> 01:49:50.500
So it's been a lot of additional,
01:49:50.500 --> 01:49:53.640
to both President Batjer
and Jessica's point,
01:49:53.640 --> 01:49:55.940
a lot of additional marketing,
communications, repeat
01:49:55.940 --> 01:49:57.800
to continually get at these customers.
01:49:57.800 --> 01:50:02.030
So to get that take rate
much higher than we expected
01:50:02.030 --> 01:50:02.863
that we've seen in the past.
01:50:02.863 --> 01:50:05.510
So we'll continue to try to
fill those in and go further
01:50:05.510 --> 01:50:07.610
and I think over time we can get there
01:50:07.610 --> 01:50:10.890
but just wanted to note
our original target was 30%,
01:50:10.890 --> 01:50:13.340
now we're forecasting to
get somewhere around 40.
01:50:15.920 --> 01:50:18.773
Thank you Steve.
(indistinct)
01:50:20.100 --> 01:50:22.010
Ask you a
question real quickly?
01:50:22.010 --> 01:50:23.470
Can you tell us what type
01:50:23.470 --> 01:50:25.520
of batteries these
are generally speaking
01:50:27.428 --> 01:50:30.150
and what's the duration of the timeframe
01:50:30.150 --> 01:50:33.140
on most of them and what's the mixture.
01:50:33.140 --> 01:50:36.990
Do you have a longer-term
batteries that are larger
01:50:36.990 --> 01:50:40.233
for those who are on
your critical care list?
01:50:41.590 --> 01:50:42.570
Yeah, sure.
01:50:42.570 --> 01:50:45.740
So we have three types of batteries.
01:50:45.740 --> 01:50:47.720
They are all the Goal Zero batteries.
01:50:47.720 --> 01:50:51.980
We have a 1500 watt hour battery,
01:50:51.980 --> 01:50:54.520
3000 and a 6,000.
01:50:54.520 --> 01:50:59.520
So what we do is that when
our customer is interested
01:50:59.680 --> 01:51:00.620
in this program,
01:51:00.620 --> 01:51:03.610
our contractors have an
assessment discussion
01:51:03.610 --> 01:51:04.770
with our customers.
01:51:04.770 --> 01:51:07.170
In many cases, a lot of our
customers have more than
01:51:07.170 --> 01:51:10.360
just one medical device in
their home so the contractor has
01:51:10.360 --> 01:51:12.270
to aggregate that power load
01:51:12.270 --> 01:51:15.180
and then they right-size the
best battery fit for them based
01:51:15.180 --> 01:51:18.610
on their condition but
just to give you a sense
01:51:18.610 --> 01:51:23.210
of some examples, a sleep apnea machine
01:51:23.210 --> 01:51:26.310
on the littlest battery we offer,
01:51:26.310 --> 01:51:29.520
the 1500 watt hour
could last for 16 hours,
01:51:29.520 --> 01:51:31.263
according to the manufacturer.
01:51:32.470 --> 01:51:35.750
For a larger machine,
like an oxygen generator,
01:51:35.750 --> 01:51:38.800
the largest battery, the
6,000 battery can last
01:51:38.800 --> 01:51:42.850
for about nine hours and
I will be talking a little later
01:51:42.850 --> 01:51:45.640
on about how we're augmenting solutions
01:51:45.640 --> 01:51:48.103
for customers where this
just may not be enough.
01:51:49.090 --> 01:51:52.140
Okay, very helpful
01:51:52.140 --> 01:51:54.380
and I look forward to
that further augmentation
01:51:54.380 --> 01:51:55.450
to your presentation.
01:51:55.450 --> 01:51:57.018
Thank you.
01:51:57.018 --> 01:51:58.450
And I wanna let
you all know and see
01:51:58.450 --> 01:52:01.510
that I really wanna get
to 50% of our battery.
01:52:01.510 --> 01:52:03.963
So, all right.
01:52:06.190 --> 01:52:07.890
And I wanna cover off just quickly
01:52:07.890 --> 01:52:10.580
that there are customers
that may not be eligible
01:52:10.580 --> 01:52:12.840
for the fully subsidized battery,
01:52:12.840 --> 01:52:17.710
so we do offer a $500
rebate on a portable generator
01:52:17.710 --> 01:52:21.600
and this rebate was recently
updated to include eligibility
01:52:21.600 --> 01:52:24.067
for customers enrolled
in medical baseline.
01:52:24.067 --> 01:52:25.830
So you don't need to be on care
01:52:25.830 --> 01:52:28.780
and medical baseline to get that rebate.
01:52:28.780 --> 01:52:30.970
And as I was alluding to,
01:52:30.970 --> 01:52:33.130
we understand that portable batteries
01:52:33.130 --> 01:52:36.010
and generators may
not fully satisfy the needs
01:52:36.010 --> 01:52:39.480
of some of our access and
functional needs customers
01:52:39.480 --> 01:52:40.640
therefore, we have partnered
01:52:40.640 --> 01:52:43.080
with the 211 referral organization
01:52:44.010 --> 01:52:49.010
to provide direct services
such as transportation, lodging
01:52:49.030 --> 01:52:54.030
or meal delivery and,
to our customers before
01:52:54.580 --> 01:52:58.140
and during PSPS events to
help our customers prepare
01:52:58.140 --> 01:53:02.060
and have a resiliency plan
and they will also be ready
01:53:02.060 --> 01:53:05.973
to take calls 24/7 during events.
01:53:05.973 --> 01:53:09.620
SCE is working with PG&E
to offer this service targeted
01:53:09.620 --> 01:53:11.500
to start in September
01:53:11.500 --> 01:53:14.920
and this builds upon what
San Diego started last year
01:53:14.920 --> 01:53:19.010
and I wanted to just take a
moment to thank Cal OES
01:53:19.010 --> 01:53:22.020
for providing this idea
to the Statewide council.
01:53:22.020 --> 01:53:24.540
I'm really excited for that 211 service
01:53:24.540 --> 01:53:26.930
to get off the ground next month
01:53:26.930 --> 01:53:29.450
and I wanna just end
with, while we have,
01:53:29.450 --> 01:53:31.600
I have highlighted
some of the key updates
01:53:31.600 --> 01:53:35.780
for our AFN customers
and services in our appendix,
01:53:35.780 --> 01:53:38.380
we do have a
comprehensive list of services
01:53:38.380 --> 01:53:39.870
that are offered.
01:53:39.870 --> 01:53:41.137
Any questions?
01:53:45.980 --> 01:53:49.463
All right, so let's go to
the next slide, please.
01:53:53.990 --> 01:53:57.410
So I also wanted to touch
on our other program updates
01:53:57.410 --> 01:54:01.110
that we're offering this year
to our customers more broadly.
01:54:01.110 --> 01:54:03.710
Based on our customer
survey results that we did,
01:54:03.710 --> 01:54:07.880
we have updated our other
rebates to be more accessible.
01:54:07.880 --> 01:54:12.270
We are now offering a $200
rebate portable generator
01:54:12.270 --> 01:54:15.080
for any customer in
a high fire risk area
01:54:15.080 --> 01:54:16.920
and we eliminated the requirement
01:54:16.920 --> 01:54:19.113
to have a water pumping dependency.
01:54:20.200 --> 01:54:23.890
We also increased our $50
rebate for our portable battery
01:54:23.890 --> 01:54:26.900
to $75 and this rebate is good
01:54:26.900 --> 01:54:28.510
for smaller portable batteries
01:54:28.510 --> 01:54:31.910
that can power electronic
devices, such as a modem
01:54:31.910 --> 01:54:35.230
or router, cell phones, laptops or iPads
01:54:37.270 --> 01:54:40.090
and these batteries and
generators can be found
01:54:40.090 --> 01:54:42.450
on SCE's online marketplace
01:54:42.450 --> 01:54:45.560
and we have links where
customers can purchase online
01:54:45.560 --> 01:54:47.120
or at retail stores
01:54:47.120 --> 01:54:50.560
and some stores also
offer financing options.
01:54:50.560 --> 01:54:54.030
We've also created new
educational short videos
01:54:54.030 --> 01:54:56.010
that's accessible in multiple languages
01:54:56.010 --> 01:54:59.170
and closed caption
to help our customers.
01:54:59.170 --> 01:55:02.390
And since we've made these
rebate changes on July 1st,
01:55:02.390 --> 01:55:05.540
it's a little too early
to see the full impact
01:55:05.540 --> 01:55:09.550
but so far we have close
to 50% increase this year
01:55:09.550 --> 01:55:13.060
versus last year on customers
who are taking advantage
01:55:13.060 --> 01:55:14.770
of these rebates.
01:55:14.770 --> 01:55:17.820
And then lastly, we have
expanded the number
01:55:17.820 --> 01:55:22.040
of hotels participating in
our hotel discount program,
01:55:22.040 --> 01:55:25.320
where we have negotiated
up to 25% discounts
01:55:25.320 --> 01:55:27.850
for our customers and these are options
01:55:27.850 --> 01:55:30.797
for those customers who may not qualify
01:55:30.797 --> 01:55:34.933
for our 211 temporary lodging
service for AFN customers.
01:55:37.130 --> 01:55:39.148
Okay, next slide please.
01:55:39.148 --> 01:55:39.981
[President Batjer] Jessica,
01:55:39.981 --> 01:55:41.510
before you go on can I just ask,
01:55:41.510 --> 01:55:46.293
what is the retail price
of this backup battery?
01:55:48.560 --> 01:55:49.850
Yeah,
so there's a lot
01:55:49.850 --> 01:55:51.440
of different price ranges
01:55:51.440 --> 01:55:54.810
and I will just give a
couple of examples.
01:55:54.810 --> 01:55:57.300
A portable battery that most
01:55:57.300 --> 01:56:00.230
of our customers purchase last year cost
01:56:00.230 --> 01:56:05.230
between 100 to $200 and
that is maybe about three
01:56:07.970 --> 01:56:12.970
or 400 watt hour capacity
battery and then we also,
01:56:12.970 --> 01:56:17.110
in terms of generators,
these vary as well,
01:56:17.110 --> 01:56:20.370
a customer can buy a $400 gas generator
01:56:20.370 --> 01:56:24.190
and that has 3,500
running wattage for it
01:56:24.190 --> 01:56:28.780
and then also, you can
go up to a $500 generator
01:56:28.780 --> 01:56:29.613
and that would give you
01:56:29.613 --> 01:56:33.210
about a 5,000 running
watt power capacity.
01:56:33.210 --> 01:56:34.570
So hopefully that gives a sense,
01:56:34.570 --> 01:56:36.480
but it is a pretty wide range so
01:56:36.480 --> 01:56:39.030
that customers can choose
what works best for them.
01:56:40.340 --> 01:56:42.480
[President Batjer] And
on the smaller batteries,
01:56:42.480 --> 01:56:45.620
what type of fuel source is there,
01:56:45.620 --> 01:56:47.240
is it on the smaller batteries,
01:56:47.240 --> 01:56:50.403
on the ones that would
cost 100 to 150 or $200?
01:56:51.320 --> 01:56:54.830
Those batteries,
typically they're lithium.
01:56:54.830 --> 01:56:57.663
I can't pronounce that,
lithium ion batteries.
01:56:59.457 --> 01:57:00.400
[President Batjer]
Okay, all right.
01:57:00.400 --> 01:57:01.233
Thank you.
01:57:02.770 --> 01:57:04.210
Before
you go on real quick.
01:57:04.210 --> 01:57:05.930
President Batjer, I just
do wanna be respectful
01:57:05.930 --> 01:57:07.690
of leaving enough
time for public comment
01:57:07.690 --> 01:57:08.840
and we've got a couple more slides,
01:57:08.840 --> 01:57:13.240
mostly focused on CRCs as
well as engagement with partners.
01:57:13.240 --> 01:57:15.990
So looking to your guidance
on how much time you'd like
01:57:15.990 --> 01:57:18.773
to use to close this
out before we move on.
01:57:20.950 --> 01:57:21.840
Let's try and get
01:57:21.840 --> 01:57:23.770
to a couple more slides.
01:57:23.770 --> 01:57:27.390
And we've been asking
questions all along
01:57:27.390 --> 01:57:29.140
but I will probably before we turn
01:57:29.140 --> 01:57:33.040
to public comment, I'll
go back to the virtual dais
01:57:33.040 --> 01:57:36.330
and make sure that everyone
has their questions asked
01:57:36.330 --> 01:57:37.880
but I'm very,
01:57:37.880 --> 01:57:42.083
thank you Steve for
being mindful of our public.
01:57:44.410 --> 01:57:47.160
Jessica if you wanna quickly
go through the key points
01:57:47.160 --> 01:57:48.304
on (indistinct) answer questions.
01:57:48.304 --> 01:57:50.787
Thank you.
Okay, thank you.
01:57:50.787 --> 01:57:52.737
So we can go to the next slide, please.
01:57:55.380 --> 01:57:57.720
So I wanna talk about our
community resource centers
01:57:57.720 --> 01:57:59.820
and community crew vehicles.
01:57:59.820 --> 01:58:02.430
These continue to be a
good way for us to connect
01:58:02.430 --> 01:58:05.370
with our customers and
share information about status
01:58:05.370 --> 01:58:08.590
of events, providing
resiliency, kit resources,
01:58:08.590 --> 01:58:11.070
and with any other
customer service needs.
01:58:11.070 --> 01:58:14.420
I wanna mention that we
do survey our customers
01:58:14.420 --> 01:58:17.670
as an option, and so on a scale of one
01:58:17.670 --> 01:58:20.420
to 10 customers have given us a score
01:58:20.420 --> 01:58:23.850
of 8.64 overall satisfaction
with this program.
01:58:23.850 --> 01:58:26.100
I believe that was the
question from earlier.
01:58:27.540 --> 01:58:30.820
And this year we have
added nine new CRC locations
01:58:30.820 --> 01:58:33.490
as a result of refreshing,
01:58:33.490 --> 01:58:36.750
where we needed to
bolster areas as needed
01:58:36.750 --> 01:58:39.310
and we have also
doubled our internal staff
01:58:39.310 --> 01:58:42.430
that support our CRCs and CCVs to close
01:58:42.430 --> 01:58:44.600
to about 100 team members
01:58:44.600 --> 01:58:48.700
and we have recently finished
all of our training sessions
01:58:48.700 --> 01:58:51.363
to prepare for activations this year.
01:58:52.330 --> 01:58:54.430
And then just some of our logistics.
01:58:54.430 --> 01:58:56.860
When a PSPS event is activated,
01:58:56.860 --> 01:58:59.410
we do hold daily
external coordination calls
01:58:59.410 --> 01:59:01.690
to collaborate with local authorities,
01:59:01.690 --> 01:59:04.730
including (indistinct) CRCs.
01:59:04.730 --> 01:59:06.820
I wanna answer the
question about the timeline
01:59:06.820 --> 01:59:09.100
of our CRC activations.
01:59:09.100 --> 01:59:13.610
So at about 72 hours out, we
create our plans for our CRCs
01:59:13.610 --> 01:59:17.770
and our CCVs and at the 48 hour mark,
01:59:17.770 --> 01:59:20.820
we are busy mobilizing our resources
01:59:20.820 --> 01:59:23.840
and planning where do
we send our employees
01:59:23.840 --> 01:59:26.860
and booking hotels
for them and all of that.
01:59:26.860 --> 01:59:30.380
At the 24 hour mark we
deploy our employees out
01:59:30.380 --> 01:59:32.910
into the field, so that the next day
01:59:32.910 --> 01:59:35.500
at the 12 hour mark
they're ready to set up
01:59:35.500 --> 01:59:38.100
and they set up to start at 7:00 AM so
01:59:38.100 --> 01:59:40.853
that we can serve customers
from 8:00 to 10:00 PM.
01:59:43.610 --> 01:59:46.100
I think that's the most
important points here.
01:59:46.100 --> 01:59:49.190
I do wanna just quickly mentioned that,
01:59:49.190 --> 01:59:50.730
it's important for us to stay connected
01:59:50.730 --> 01:59:52.760
to our customer's experience so
01:59:52.760 --> 01:59:55.220
that we can make
improvements and in fact,
01:59:55.220 --> 01:59:58.290
Steven got to visit a CRC last year
01:59:58.290 --> 02:00:00.000
and gave us back his insights,
02:00:00.000 --> 02:00:01.660
so I really appreciated that.
02:00:01.660 --> 02:00:05.100
Last year we added gloves
and hand sanitizers to our kits
02:00:05.100 --> 02:00:06.880
and this year through practice,
02:00:06.880 --> 02:00:09.380
best practice discussions we are looking
02:00:09.380 --> 02:00:13.036
at providing a cooling
case for medication.
02:00:13.036 --> 02:00:14.720
And so lastly,
02:00:14.720 --> 02:00:17.730
we're enabling eight
resiliency zones this year
02:00:17.730 --> 02:00:21.570
with temporary backup power generation
02:00:21.570 --> 02:00:24.810
in certain communities to keep
essential services energized,
02:00:24.810 --> 02:00:27.240
such as the neighborhood gas station.
02:00:27.240 --> 02:00:29.230
And five of these sites are ready now.
02:00:29.230 --> 02:00:31.942
and we have three in
progress for October.
02:00:31.942 --> 02:00:33.140
And these sites are
02:00:33.140 --> 02:00:36.793
in some of our most frequently
impacted communities.
02:00:38.370 --> 02:00:39.483
Any questions?
02:00:42.234 --> 02:00:44.840
[President Batjer] Yes,
were these additional sites
02:00:44.840 --> 02:00:46.820
that you all chose.
02:00:46.820 --> 02:00:47.653
Two things.
02:00:47.653 --> 02:00:51.760
Did you work with the
local community groups
02:00:51.760 --> 02:00:56.760
slash government slash
tribal communities to site them?
02:00:56.930 --> 02:01:01.930
And did you say we need
this or did they come to you
02:01:02.220 --> 02:01:05.483
and say, we need a
CRC and third question,
02:01:07.310 --> 02:01:10.830
are there any requests for
CRCs that you're not addressing
02:01:10.830 --> 02:01:13.543
in terms of some of the
local government needs?
02:01:14.920 --> 02:01:17.020
I'll start
with your last question,
02:01:17.020 --> 02:01:18.490
President Batjer.
02:01:18.490 --> 02:01:19.450
The answer is no.
02:01:19.450 --> 02:01:23.620
We have no remaining
requests that we have not followed
02:01:23.620 --> 02:01:27.850
through on and as far
as these nine news CRCs,
02:01:27.850 --> 02:01:30.250
we took the initiative based on,
02:01:30.250 --> 02:01:32.440
every year we look
at our circuit situation
02:01:32.440 --> 02:01:36.170
and we take a look at
our list of our CRCs to see
02:01:36.170 --> 02:01:38.760
if there were any topics
we might wanna bolster.
02:01:38.760 --> 02:01:41.350
And of course, we reached out
02:01:41.350 --> 02:01:43.810
through our local public
affairs group to work
02:01:43.810 --> 02:01:46.830
with local counties and
authorities tribal areas
02:01:47.750 --> 02:01:50.670
to figure out where we
should place our CRCs
02:01:50.670 --> 02:01:52.023
as we do during events.
02:01:53.835 --> 02:01:54.853
And
Jessica I'll just add,
02:01:54.853 --> 02:01:56.760
it's a ongoing process.
02:01:56.760 --> 02:01:58.777
We continue to engage
with our local partners
02:01:58.777 --> 02:02:01.610
and so I'm sure that
additional opportunities
02:02:01.610 --> 02:02:03.770
for CRCs will be raised
02:02:03.770 --> 02:02:06.320
and we'll evaluate these
working with them as well.
02:02:08.517 --> 02:02:11.201
Thank
you and next slide.
02:02:11.201 --> 02:02:12.590
Let me, (indistinct)
quick question,
02:02:12.590 --> 02:02:15.870
have you done a survey or
an evaluation of how successful
02:02:15.870 --> 02:02:20.870
or impactful the CRCs have been to date
02:02:20.890 --> 02:02:22.810
to the communities so that you know
02:02:22.810 --> 02:02:25.060
whether or not you're meeting the needs
02:02:25.060 --> 02:02:26.980
of the community appropriately?
02:02:28.120 --> 02:02:30.220
Yes, absolutely.
02:02:30.220 --> 02:02:32.220
We do offer a survey
02:02:32.220 --> 02:02:35.730
that customers can take
when they visit our CRCs
02:02:35.730 --> 02:02:38.690
and CCVs we ask for
information if they would like
02:02:38.690 --> 02:02:41.590
to participate and so based on that,
02:02:41.590 --> 02:02:45.550
out of a scale of one to
10, we did receive an 8.6
02:02:45.550 --> 02:02:48.900
in terms of overall
satisfaction from our customers.
02:02:48.900 --> 02:02:50.210
We know that customers come
02:02:50.210 --> 02:02:52.760
because they wanna know
about the status of an event
02:02:52.760 --> 02:02:55.200
and they also wanna know
how they can be prepared
02:02:55.200 --> 02:02:57.130
and there's a third
reason why they visit is
02:02:57.130 --> 02:02:58.573
to charge their devices.
02:03:00.700 --> 02:03:02.800
And what kind
of volume do you see
02:03:02.800 --> 02:03:04.670
at those CRCs?
02:03:04.670 --> 02:03:08.570
Is it pretty high by
comparison to the population
02:03:08.570 --> 02:03:11.453
that's being impacted in
that particular service area?
02:03:14.127 --> 02:03:15.220
That's a
really good question.
02:03:15.220 --> 02:03:19.860
It ranges, depending on
the event, the CRC location,
02:03:19.860 --> 02:03:21.430
at an aggregate level we had
02:03:21.430 --> 02:03:25.880
about 6,000 customers visit
our CRCs and CCVs last year
02:03:27.700 --> 02:03:32.360
and that's out of about 138,000
unique customers impacted
02:03:32.360 --> 02:03:34.433
by our events last year.
02:03:37.950 --> 02:03:39.450
Thank you.
02:03:41.087 --> 02:03:44.053
[President Batjer]
President Batjer,
02:03:44.053 --> 02:03:45.063
You just got 8.6,
02:03:46.503 --> 02:03:48.626
Is that right?
I'm sorry.
02:03:48.626 --> 02:03:50.643
[President Batjer]
Is that 8.6 out of.
02:03:51.640 --> 02:03:53.803
Can you hear me?
Yeah, now we can.
02:03:54.760 --> 02:03:57.360
[President Batjer]
Okay, so the 8.6 score
02:03:57.360 --> 02:04:00.800
Is that out of 10, Jessica?
02:04:00.800 --> 02:04:05.010
Yes, it's 8.6 out of 10.
Okay, all right.
02:04:05.010 --> 02:04:07.920
In the meantime, on
the resiliency zones,
02:04:07.920 --> 02:04:11.323
what kind of backup power
generation is being used?
02:04:13.560 --> 02:04:15.610
They are
going to be generators
02:04:15.610 --> 02:04:19.373
that we provide.
Diesel?
02:04:21.095 --> 02:04:23.083
(indistinct) vegetable oil.
02:04:23.083 --> 02:04:24.670
(chuckles softly)
02:04:24.670 --> 02:04:27.670
I'm not sure
actually what the type will be.
02:04:29.056 --> 02:04:30.835
[President Batjer]
Okay, would be preferable
02:04:30.835 --> 02:04:32.520
if they're not diesel.
(chuckles softly)
02:04:32.520 --> 02:04:33.353
Just saying.
02:04:36.000 --> 02:04:38.563
Yeah, (indistinct)
02:04:39.710 --> 02:04:41.840
Anyways, okay, thank you.
02:04:41.840 --> 02:04:43.895
By the way I noted the,
02:04:43.895 --> 02:04:47.110
you have 1600 community
based organizations
02:04:47.110 --> 02:04:51.730
that you're interfacing
with, that's very impressive
02:04:54.370 --> 02:04:59.370
and hopefully that's a
very successful relationship.
02:05:02.610 --> 02:05:04.620
Yeah, thank you.
Thank you.
02:05:07.337 --> 02:05:08.468
Okay,
then I'll go ahead
02:05:08.468 --> 02:05:11.830
and just wrap up quickly
on the last couple of slides,
02:05:11.830 --> 02:05:12.730
if that's okay.
02:05:12.730 --> 02:05:14.417
If we can go to the next one.
02:05:16.820 --> 02:05:18.403
Okay, I just wanna.
02:05:20.343 --> 02:05:21.830
[President Batjer]
Like Steve said earlier,
02:05:21.830 --> 02:05:24.610
Jessica, if you could
just hit the high points,
02:05:24.610 --> 02:05:25.960
so we're (indistinct)
Sure
02:05:27.409 --> 02:05:30.362
[President Batjer] Continued
time for the virtual dais
02:05:30.362 --> 02:05:32.380
to ask questions and then we've got
02:05:32.380 --> 02:05:33.430
to turn to public comment.
02:05:33.430 --> 02:05:36.220
So thank you.
Yeah.
02:05:36.220 --> 02:05:40.220
I will just start by mentioning
that it is really important
02:05:40.220 --> 02:05:41.200
for us to meet the needs
02:05:41.200 --> 02:05:43.207
of what our stakeholders are telling us
02:05:43.207 --> 02:05:47.450
and so we heard a lot of
feedback and so between March
02:05:47.450 --> 02:05:50.030
and July we held over 100 meetings
02:05:50.030 --> 02:05:52.850
with our local and tribal government,
02:05:52.850 --> 02:05:56.010
public safety partners,
emergency management,
02:05:56.010 --> 02:05:59.090
critical infrastructure
providers, our working groups,
02:05:59.090 --> 02:06:02.140
advisory board and other
stakeholders and customers
02:06:02.140 --> 02:06:05.010
and we started with
outreach on those communities
02:06:05.010 --> 02:06:06.930
that were most frequently impacted,
02:06:06.930 --> 02:06:10.120
like Acton and Simi
Valley and Santa Clarita
02:06:10.120 --> 02:06:12.660
and I wanna just share that overall
02:06:12.660 --> 02:06:16.810
after these community
meetings, customers told us
02:06:16.810 --> 02:06:21.730
that 70% of them felt better
informed after attending one
02:06:21.730 --> 02:06:23.790
of these meetings and
these conversations,
02:06:23.790 --> 02:06:28.790
I just wanna call to attention
that we had opportunities
02:06:28.910 --> 02:06:30.470
to meet our customer's needs.
02:06:30.470 --> 02:06:34.270
As Terry shared earlier,
we got a lot of feedback
02:06:34.270 --> 02:06:36.030
in our live streams about wanting
02:06:36.030 --> 02:06:38.020
to know what circuit customers were on
02:06:38.020 --> 02:06:40.110
so we did make that improvement
02:06:40.110 --> 02:06:43.180
and Ranbir talked a lot
about the notifications
02:06:43.180 --> 02:06:46.640
and the portal, which
we've incorporated feedback
02:06:46.640 --> 02:06:48.840
But I wanted to say
something where I was
02:06:48.840 --> 02:06:51.260
on a live stream and one
customer was interested
02:06:51.260 --> 02:06:53.670
in our backup battery
program and she was
02:06:53.670 --> 02:06:56.450
on medical baseline
so we reached out to her
02:06:56.450 --> 02:06:59.810
and found out she was not on
CARE so we helped enroll her
02:06:59.810 --> 02:07:04.100
because she was qualified
and so we got that extra sign up
02:07:04.100 --> 02:07:06.950
and helped that customer,
which was very rewarding for me
02:07:08.696 --> 02:07:10.600
and we also conducted,
02:07:10.600 --> 02:07:14.610
I wanna note that we
conducted testing of our outreach
02:07:14.610 --> 02:07:18.790
to local governments,
communications, water, waste water,
02:07:18.790 --> 02:07:21.430
just to test that our
contacts are up-to-date
02:07:21.430 --> 02:07:23.993
and so we'll be
repeating that in August.
02:07:26.341 --> 02:07:30.290
I think those are the main
points that are important to me
02:07:30.290 --> 02:07:33.930
at this point and then just to maybe end
02:07:33.930 --> 02:07:35.373
with tribal governments.
02:07:36.970 --> 02:07:40.240
We continue to engage
with our tribal government.
02:07:40.240 --> 02:07:44.220
We've had PSPS workshops,
resiliency workshops.
02:07:44.220 --> 02:07:46.190
We continue to reach out
02:07:46.190 --> 02:07:48.810
and we've trained our local governments
02:07:48.810 --> 02:07:51.340
and tribal governments on their portal
02:07:51.340 --> 02:07:55.240
and we have about half of
them in the process of signing up
02:07:55.240 --> 02:07:58.960
and then also I wanted
to say that as we talk
02:07:58.960 --> 02:08:02.780
to our tribal governments
about resiliency opportunities,
02:08:02.780 --> 02:08:06.140
one of the resiliency
zones is actually a market
02:08:06.140 --> 02:08:09.230
that's owned by the
Bridgeport Colony Indian Nation
02:08:09.230 --> 02:08:12.140
in Mono County so
we're excited about that.
02:08:12.140 --> 02:08:14.950
So those are the key
points and I'll end here
02:08:14.950 --> 02:08:17.090
with this last slide and point out,
02:08:17.090 --> 02:08:20.130
as you can see, we did get a lot
02:08:20.130 --> 02:08:25.130
of survey responses where
there's a high level of awareness
02:08:25.640 --> 02:08:28.050
in terms of our efforts
with local governments
02:08:28.050 --> 02:08:30.960
in high-risk areas and we know that
02:08:30.960 --> 02:08:34.737
while these marks are great
we still have more that we want
02:08:34.737 --> 02:08:37.280
to do and more that
we will collaborate on.
02:08:37.280 --> 02:08:38.920
So I would just end there.
02:08:38.920 --> 02:08:42.220
Unless there any questions,
I will turn it back over
02:08:42.220 --> 02:08:43.053
to Steve.
02:08:48.110 --> 02:08:51.700
All right, just real quickly
in closing President Batjer.
02:08:51.700 --> 02:08:53.721
I'll just reiterate a couple
of points that you made
02:08:53.721 --> 02:08:55.290
at the beginning, but
it's really important
02:08:55.290 --> 02:08:58.580
because we hear it and
this is how we're focused.
02:08:58.580 --> 02:09:01.337
First, evaluated based on their actions
02:09:01.337 --> 02:09:03.830
and the results that you see.
02:09:03.830 --> 02:09:06.980
So as we get through the
season, that's where we're focused.
02:09:06.980 --> 02:09:10.730
Fewer customers in scope,
reduced impact to those customers,
02:09:10.730 --> 02:09:14.060
especially on the
frequently impacted circuits,
02:09:14.060 --> 02:09:15.710
better communication coordination,
02:09:15.710 --> 02:09:17.260
as well as more customer services
02:09:17.260 --> 02:09:19.000
and we've talked a
lot about those today.
02:09:19.000 --> 02:09:22.010
The second point is
really that this is the work
02:09:22.010 --> 02:09:22.843
for this year.
02:09:22.843 --> 02:09:24.010
We'll continue to work on it
02:09:24.010 --> 02:09:26.250
but we're not done asking for feedback
02:09:26.250 --> 02:09:27.630
and I'm sure we will get plenty of it
02:09:27.630 --> 02:09:29.650
as we go through this season as well.
02:09:29.650 --> 02:09:32.710
So we've established the
continuous feedback mechanisms
02:09:32.710 --> 02:09:34.940
through voice of customer surveys,
02:09:34.940 --> 02:09:38.380
all of these meetings that
we've got with our partners,
02:09:38.380 --> 02:09:41.180
with local communities, working groups,
02:09:41.180 --> 02:09:44.380
it's a long list of, and a rich
place to get that feedback.
02:09:44.380 --> 02:09:45.570
We won't just wait till next year.
02:09:45.570 --> 02:09:47.300
We'll adapt as we go
through this year as well.
02:09:47.300 --> 02:09:49.810
So hopefully people
are sharing their views
02:09:49.810 --> 02:09:51.170
as we go through it.
02:09:51.170 --> 02:09:53.950
Continuous improvement is
one of our core company values
02:09:53.950 --> 02:09:56.880
and you've got our commitment
that this year is going
02:09:56.880 --> 02:09:59.100
to look a lot better
than it looked last year
02:09:59.100 --> 02:10:00.660
and I'm sure next year
we'll leave and better
02:10:00.660 --> 02:10:04.430
because it's not something
we solve in just one year.
02:10:04.430 --> 02:10:05.780
We will keep listening.
02:10:05.780 --> 02:10:09.260
We will stay engaged and
we wanna hear the feedback
02:10:09.260 --> 02:10:12.160
from everywhere and with that, thank you
02:10:12.160 --> 02:10:13.850
and President Batjer back over to you
02:10:13.850 --> 02:10:17.087
for any additional questions
that we can address.
02:10:17.087 --> 02:10:18.980
Thank you Steve very much
02:10:18.980 --> 02:10:22.160
and thank you to the other presenters.
02:10:22.160 --> 02:10:26.750
We are looking forward to
a much different response
02:10:26.750 --> 02:10:30.390
from Edison this year,
as we heard, as we noticed
02:10:30.390 --> 02:10:32.330
and I noted in my presentation
02:10:32.330 --> 02:10:34.660
earlier than had last year.
02:10:34.660 --> 02:10:37.690
As I said, you will be
judged by your outcomes
02:10:37.690 --> 02:10:38.850
not by your plans.
02:10:38.850 --> 02:10:43.850
So I think we're sharing
that same sentiment.
02:10:45.690 --> 02:10:48.530
Are there any other
questions at this time
02:10:48.530 --> 02:10:51.813
from my colleagues on the virtual dais.
02:10:54.710 --> 02:10:57.270
I can't see you all so please speak up
02:10:57.270 --> 02:10:58.910
if you have a question.
02:10:58.910 --> 02:11:00.720
Yes President Batjer.
02:11:03.837 --> 02:11:06.040
Before I turn it to you
Commissioner Shiroma,
02:11:06.040 --> 02:11:08.070
excuse me, but I just wanted to say
02:11:08.070 --> 02:11:13.070
that Director Ghilarducci was
called away and he apologized
02:11:14.920 --> 02:11:17.447
that he had to step off the virtual dais
02:11:17.447 --> 02:11:19.960
and he will be joining us
02:11:19.960 --> 02:11:22.240
for the PG&E
presentation this afternoon.
02:11:22.240 --> 02:11:23.867
So please, Commissioner Shiroma
02:11:25.670 --> 02:11:28.500
More of a comment, I think.
02:11:28.500 --> 02:11:33.500
And you mentioned the
fact sheet which I sent up
02:11:35.350 --> 02:11:39.050
and it has a link to circuits
02:11:39.050 --> 02:11:41.400
and earlier this year, we heard a lot
02:11:41.400 --> 02:11:45.180
from local governments and customers
02:11:45.180 --> 02:11:48.493
from the Santa Clarita
area, from Malibu,
02:11:49.587 --> 02:11:54.120
from many parts as (indistinct)
02:11:54.120 --> 02:11:57.440
and so it is good to be
able to pull up the circuits
02:11:57.440 --> 02:12:00.720
that are in the queue or having three
02:12:00.720 --> 02:12:04.860
to four, covered
conductors and to see that
02:12:04.860 --> 02:12:08.790
why these areas that we
heard from are included
02:12:11.390 --> 02:12:12.840
in this list.
02:12:12.840 --> 02:12:16.140
I mean, I realized that
these particular circuits
02:12:17.730 --> 02:12:18.860
may or may not have covered some
02:12:18.860 --> 02:12:21.770
of the (indistinct) calls in but many
02:12:21.770 --> 02:12:26.060
of the locales are familiar
in terms of what I remember
02:12:27.120 --> 02:12:30.433
from the public comments
from earlier this year.
02:12:31.377 --> 02:12:35.923
So I appreciate having
access to the list.
02:12:37.510 --> 02:12:40.630
Be kind of nice to have
a geographical map
02:12:40.630 --> 02:12:44.470
but at least having
that list is, I think helpful
02:12:44.470 --> 02:12:48.320
to local government and to the public.
02:12:48.320 --> 02:12:50.964
If they can navigate your
website and it's actually,
02:12:50.964 --> 02:12:51.797
(indistinct)
02:12:51.797 --> 02:12:52.993
If they are internet savvy.
02:12:54.660 --> 02:12:58.540
Just wanted acknowledge
that that information is there.
02:12:58.540 --> 02:12:59.373
Thank you.
02:13:02.152 --> 02:13:03.652
President Batjer
02:13:04.540 --> 02:13:07.423
Yes hi, come on,
please go ahead Caroline.
02:13:09.830 --> 02:13:12.167
Yes, yeah just to sort
of a final comment really,
02:13:12.167 --> 02:13:15.990
wanted to just appreciate
the presentation today
02:13:15.990 --> 02:13:20.990
from Edison and the detail
and as the indicators seem
02:13:23.340 --> 02:13:26.030
to point things are moving
in the right direction,
02:13:26.030 --> 02:13:28.100
do just wanna sort of highlight though
02:13:28.100 --> 02:13:29.850
that there were a number of items
02:13:29.850 --> 02:13:32.680
that there are still things
that need to get done prior
02:13:32.680 --> 02:13:35.870
to the fall in terms of
meeting those expectations
02:13:35.870 --> 02:13:37.400
and those targets.
02:13:37.400 --> 02:13:39.990
So I look forward to
continuing to meet with Edison
02:13:39.990 --> 02:13:44.990
in our bi-weekly meetings
on the corrective action plan
02:13:45.526 --> 02:13:46.496
because there are a number of items
02:13:46.496 --> 02:13:49.253
to continue moving
forward on but do appreciate
02:13:49.253 --> 02:13:51.540
that the progress they've made today.
02:13:51.540 --> 02:13:52.373
Thank you.
02:13:53.504 --> 02:13:54.370
[Lauren Utterback]
Hello, I'd like to queue
02:13:54.370 --> 02:13:55.560
for public comment.
02:13:55.560 --> 02:13:56.760
This is Lauren Utterback
02:14:00.410 --> 02:14:01.540
One moment, please.
02:14:01.540 --> 02:14:03.490
We haven't turned to public comment yet.
02:14:03.490 --> 02:14:05.890
We're running a little bit behind.
02:14:05.890 --> 02:14:06.883
Thank you.
02:14:09.870 --> 02:14:12.570
Are there any other
questions from the virtual dais?
02:14:15.310 --> 02:14:18.080
Okay, see none.
02:14:18.080 --> 02:14:21.360
And then we will now turn
to our public comment portion
02:14:21.360 --> 02:14:22.483
of our agenda.
02:14:23.520 --> 02:14:27.560
As a reminder, if you wish
to make a public comment,
02:14:27.560 --> 02:14:32.560
please dial into 1-800-857-1917.
02:14:34.440 --> 02:14:37.773
Enter pass code 7218384#
02:14:41.610 --> 02:14:42.623
and press *1.
02:14:44.787 --> 02:14:46.770
You will be placed into a queue
02:14:46.770 --> 02:14:50.500
and the operator will take
your name and organization.
02:14:50.500 --> 02:14:54.100
There may be a delay
from the time you press *1
02:14:55.780 --> 02:14:59.690
to the time the operator
asks for your information.
02:14:59.690 --> 02:15:02.673
So please be patient
and stay on the line.
02:15:04.350 --> 02:15:09.350
You will be provided a two
minute period of time to speak,
02:15:10.430 --> 02:15:11.640
two minutes.
02:15:11.640 --> 02:15:15.410
You will hear a bell
sound when your time is up.
02:15:15.410 --> 02:15:16.810
Please listen for the bell
02:15:16.810 --> 02:15:19.163
and when you hear it,
please end your comment.
02:15:21.460 --> 02:15:24.010
Operator, if you will please bring
02:15:24.010 --> 02:15:25.683
on our first caller, please.
02:15:27.950 --> 02:15:30.490
The public
comment line is now open.
02:15:30.490 --> 02:15:33.353
Our first speaker is Melissa Kasnitz.
02:15:37.310 --> 02:15:38.930
Can you hear me?
02:15:38.930 --> 02:15:42.180
Yes, we can Melissa.
Thank you.
02:15:42.180 --> 02:15:43.870
This is Melissa Kasnitz.
02:15:43.870 --> 02:15:45.150
I'm the legal director
02:15:45.150 --> 02:15:47.900
with the Center for
Accessible Technology,
02:15:47.900 --> 02:15:48.940
an active party
02:15:48.940 --> 02:15:52.040
in all proceedings
addressing de-energization
02:15:52.040 --> 02:15:54.670
and the representative
of people with disabilities
02:15:54.670 --> 02:15:57.040
and medical vulnerabilities
who are affected
02:15:57.040 --> 02:15:58.473
by power outages.
02:15:59.660 --> 02:16:01.930
Last year, the power shutoffs conducted
02:16:01.930 --> 02:16:04.950
by SCE were deeply problematic,
02:16:04.950 --> 02:16:08.300
particularly to the
constituency that I represent
02:16:08.300 --> 02:16:10.170
and the feedback that was given
02:16:10.170 --> 02:16:13.913
in real time last year was not
addressed in a timely manner.
02:16:15.080 --> 02:16:18.180
Especially for medical
baseline customers the lack
02:16:18.180 --> 02:16:21.060
of support was evident
except for the subset
02:16:21.060 --> 02:16:24.263
of those customers who
were identified as critical care.
02:16:25.300 --> 02:16:28.060
I'm very glad to hear of
the expansion of support
02:16:28.060 --> 02:16:29.640
for medical baseline
02:16:29.640 --> 02:16:32.670
and medically vulnerable
customers this year
02:16:32.670 --> 02:16:35.630
but I have to say the
presentation of this expansion
02:16:35.630 --> 02:16:39.133
as success remains tone-deaf.
02:16:40.660 --> 02:16:42.640
The efforts to address the needs
02:16:42.640 --> 02:16:44.860
of these constituencies were in place
02:16:44.860 --> 02:16:49.860
before the 2020 wildfire
season and SCE failed to deliver.
02:16:50.630 --> 02:16:52.160
So aiming to reach that far
02:16:52.160 --> 02:16:55.430
for the 2021 fire season
is the bare minimum
02:16:55.430 --> 02:16:58.473
that the utility should
be expected to achieve.
02:16:59.590 --> 02:17:02.610
I do look forward to better
service and I look forward
02:17:02.610 --> 02:17:05.730
to seeing the utility show
a better understanding
02:17:05.730 --> 02:17:09.440
of the harms that their
customers suffer from outages
02:17:09.440 --> 02:17:13.310
and to address those harms
with at least as much insight
02:17:13.310 --> 02:17:15.930
as they address the fire risk
02:17:15.930 --> 02:17:19.800
that leads to this
decision to turn off power.
02:17:19.800 --> 02:17:23.020
I'm also looking to learn more
about who is paying the costs
02:17:23.020 --> 02:17:26.280
of the various services,
including for the referrals
02:17:26.280 --> 02:17:30.700
to 211 and questions about how the CBOs
02:17:30.700 --> 02:17:34.150
that SCE relies on are compensated.
02:17:34.150 --> 02:17:37.190
How much of these costs
are still coming out of pocket
02:17:37.190 --> 02:17:39.510
from customers who are the ones who have
02:17:39.510 --> 02:17:42.343
to endure the hardship
from the power outages.
02:17:43.220 --> 02:17:46.660
Overall, I appreciate
the efforts to do better,
02:17:46.660 --> 02:17:49.200
but I think there's a long way to go,
02:17:49.200 --> 02:17:50.500
particularly in meeting the needs
02:17:50.500 --> 02:17:52.310
of the most vulnerable customers.
02:17:52.310 --> 02:17:55.070
Thank you.
Thank you
02:17:55.070 --> 02:17:56.743
Operator, the next caller please.
02:17:57.730 --> 02:17:59.410
Thank you, Ms. Kasnitz.
02:17:59.410 --> 02:18:02.060
Our next speaker is our Ariel Strauss
02:18:05.270 --> 02:18:07.370
Hi,
this is Ariel Strauss
02:18:07.370 --> 02:18:09.630
for Small Business Utility Advocates.
02:18:09.630 --> 02:18:12.870
Thank you for holding this presentation.
02:18:12.870 --> 02:18:15.790
I wanted to point out that much
02:18:15.790 --> 02:18:19.370
of what is being done today
has been recommended by,
02:18:19.370 --> 02:18:23.770
in terms of the improvements
to covered conductor
02:18:23.770 --> 02:18:28.020
and other steps that SCE
has taken has been requested
02:18:28.020 --> 02:18:32.520
quite loudly and consistently
since 2019 by SBUA
02:18:32.520 --> 02:18:36.790
and other groups and these
issues were largely unaddressed,
02:18:36.790 --> 02:18:39.690
at least not to the extent they are now
02:18:39.690 --> 02:18:44.470
until the Commission took
action in January, 2021,
02:18:44.470 --> 02:18:46.390
switched to put out the important
02:18:46.390 --> 02:18:49.870
and critical continued
involvement of the Commission
02:18:49.870 --> 02:18:54.140
ensuring that SCE and other
IOUs take the necessary steps
02:18:54.140 --> 02:18:58.160
that are in many ways quite
obvious and were needed
02:18:58.160 --> 02:19:00.310
for the last two years
02:19:00.310 --> 02:19:01.560
and it's somewhat disappointing
02:19:01.560 --> 02:19:04.800
that only now are being
addressed as low urgency
02:19:04.800 --> 02:19:07.340
that we see in this presentation.
02:19:07.340 --> 02:19:12.340
I also wish to point out that
the June 14th PS post event,
02:19:13.380 --> 02:19:17.740
PSPS report from SCE still
states that the safety impacts
02:19:17.740 --> 02:19:20.690
of PSPS are not being
evaluated or rather
02:19:20.690 --> 02:19:24.590
that the safety impacts
of PSPS will be evaluated
02:19:24.590 --> 02:19:27.950
through some future
mechanism that it's not yet known
02:19:27.950 --> 02:19:30.000
and I've not heard any discussion today
02:19:30.000 --> 02:19:33.470
of SCE's mechanism or method
02:19:33.470 --> 02:19:36.669
of identifying those safety
impacts in order to ensure
02:19:36.669 --> 02:19:39.730
that PSPS events are only conducted
02:19:39.730 --> 02:19:44.720
when the safety considerations
from wildfires outweigh those
02:19:44.720 --> 02:19:46.233
from a PSPS event.
02:19:47.390 --> 02:19:49.510
I look forward to further
Commission involvement
02:19:49.510 --> 02:19:52.290
in this issue, particularly
in the identification
02:19:52.290 --> 02:19:56.390
of safety impacts so
that those can be avoided
02:19:56.390 --> 02:20:00.300
and that PSPS is only in
fact used as a last resort
02:20:00.300 --> 02:20:01.920
in the interest of public safety.
02:20:01.920 --> 02:20:05.660
Thank you very much.
Thank you.
02:20:05.660 --> 02:20:07.463
Operator the next caller please.
02:20:09.140 --> 02:20:10.940
Thank you, Mr. Strauss.
02:20:12.860 --> 02:20:14.523
Our next speaker is Hans Laetz.
02:20:17.580 --> 02:20:19.470
Good morning
and thank you for your time.
02:20:19.470 --> 02:20:20.800
My name is Hans Laetz.
02:20:20.800 --> 02:20:25.800
I run a LPFM radio station
that serves Malibu, California.
02:20:25.950 --> 02:20:26.870
Since we've been getting
02:20:26.870 --> 02:20:29.430
so many blackouts our
radio station has had
02:20:29.430 --> 02:20:34.100
to really stretch its budget
and install solar and batteries
02:20:34.100 --> 02:20:37.380
to the tune of around $30,000
to keep our radio station
02:20:37.380 --> 02:20:39.363
on the air when Edison can't.
02:20:40.350 --> 02:20:42.670
Edison has been of no
support of this whatsoever
02:20:42.670 --> 02:20:43.570
despite the fact
02:20:43.570 --> 02:20:46.800
that our LPFM radio
station is the only way
02:20:46.800 --> 02:20:50.140
to reach people in Malibu
when the power is out.
02:20:50.140 --> 02:20:53.610
They're talking about setting
up a disaster center out here,
02:20:53.610 --> 02:20:55.410
there's never been one set up in Malibu.
02:20:55.410 --> 02:20:58.210
There's no way for
people to get information.
02:20:58.210 --> 02:21:00.610
Furthermore, all of the
communications outreach
02:21:00.610 --> 02:21:03.580
that we've heard about at
great length over and over again
02:21:03.580 --> 02:21:06.780
from Edison, including
its summaries today,
02:21:06.780 --> 02:21:10.420
which by the way, we've heard
again and again, and again,
02:21:10.420 --> 02:21:12.890
it's top down, it's not bottom up.
02:21:12.890 --> 02:21:17.000
Reporters who call in for
information during PSPS warnings
02:21:17.000 --> 02:21:20.970
or blackouts are either
stonewalled or gaslighted by Edison.
02:21:20.970 --> 02:21:22.880
We don't get information on the phone.
02:21:22.880 --> 02:21:26.040
We cannot get information
online or via email.
02:21:26.040 --> 02:21:27.950
We ask specific questions about
02:21:27.950 --> 02:21:30.690
when specifically the
circuits will be pulled,
02:21:30.690 --> 02:21:33.130
what the problem is or
if they have any estimate
02:21:33.130 --> 02:21:36.030
on restoration and we get no answers.
02:21:36.030 --> 02:21:38.360
The problem is the company is all,
02:21:38.360 --> 02:21:42.720
everything we heard today
was top-down, not responsive
02:21:42.720 --> 02:21:45.200
and when the situation goes into play,
02:21:45.200 --> 02:21:49.470
it becomes dynamic, people
in Malibu and other areas need
02:21:49.470 --> 02:21:52.520
to know, should I
send my kids to school?
02:21:52.520 --> 02:21:54.800
Is the highway going to be operable?
02:21:54.800 --> 02:21:56.300
Are the traffic lights going to work?
02:21:56.300 --> 02:21:57.870
How long will they be out?
02:21:57.870 --> 02:22:00.200
Should I try to make
it into work or not?
02:22:00.200 --> 02:22:05.200
When we ask questions framed
from that need to know basis,
02:22:05.680 --> 02:22:08.760
the Edison company has
been totally unavailable,
02:22:08.760 --> 02:22:11.500
totally unable to answer
those kinds of questions.
02:22:11.500 --> 02:22:13.420
Everything we've heard
some today is talking
02:22:13.420 --> 02:22:16.040
about government to
government or government
02:22:16.040 --> 02:22:17.470
to official spokesperson.
02:22:17.470 --> 02:22:19.711
We are not getting answers.
02:22:19.711 --> 02:22:24.270
There needs to be a way for
low power FM stations that exist
02:22:24.270 --> 02:22:27.283
in places like the
Santa Clarita Valley in,
02:22:29.600 --> 02:22:32.170
I'll hurry, and in Malibu
to stay on the air.
02:22:32.170 --> 02:22:35.270
Edison needs to help us with
generators and Edison needs
02:22:35.270 --> 02:22:37.460
to be responsive and give us answers,
02:22:37.460 --> 02:22:39.600
which they've been totally unable to do.
02:22:39.600 --> 02:22:43.993
Thank you for listening.
Thank you Mr. Laetz.
02:22:45.730 --> 02:22:47.873
Operator, next caller please.
02:22:48.740 --> 02:22:50.780
President Batjer,
there are no more speakers
02:22:50.780 --> 02:22:52.793
on the public comment telephone line.
02:22:54.420 --> 02:22:59.170
Okay, can you make the
announcement again as to how to get
02:22:59.170 --> 02:23:02.840
into the public comment
to just so we make sure
02:23:02.840 --> 02:23:06.163
that we've captured those
who might be having difficulties?
02:23:07.090 --> 02:23:11.120
Absolutely, it
is *1 if anyone would like
02:23:11.120 --> 02:23:12.820
to have a comment
02:23:12.820 --> 02:23:15.233
and please record your
name for introduction.
02:23:33.840 --> 02:23:35.993
Anybody else joined operator?
02:23:38.770 --> 02:23:41.093
There are no
speakers at this time.
02:23:42.316 --> 02:23:45.580
Okay, with that, thank
you very much operator.
02:23:45.580 --> 02:23:48.150
With no more callers on the line,
02:23:48.150 --> 02:23:49.870
the public comment period is now.
02:23:49.870 --> 02:23:52.309
Excuse me
Yes.
02:23:52.309 --> 02:23:53.370
[Lauren Utterback]
This is Lauren Utterback
02:23:53.370 --> 02:23:55.480
from the Independent
Living Resource Center.
02:23:55.480 --> 02:23:58.430
I had difficulty with
signing on with the operator.
02:23:58.430 --> 02:23:59.650
Oh, I'm so very sorry.
02:23:59.650 --> 02:24:02.390
Go ahead Lauren.
Thank you very much.
02:24:02.390 --> 02:24:04.060
Good morning and thank
you for the opportunity
02:24:04.060 --> 02:24:05.290
to provide comments today.
02:24:05.290 --> 02:24:06.640
My name is Lauren Utterback.
02:24:06.640 --> 02:24:09.870
I am the emergency
preparedness services manager
02:24:09.870 --> 02:24:12.450
for the Independent
Living Resource Center,
02:24:12.450 --> 02:24:14.950
which serves the majority high risk area
02:24:14.950 --> 02:24:18.010
of Santa Barbara and
Ventura counties when looking
02:24:18.010 --> 02:24:20.100
at SCE's territory.
02:24:20.100 --> 02:24:21.150
As you're all aware,
02:24:21.150 --> 02:24:23.220
the Independent Living
Center serve individuals
02:24:23.220 --> 02:24:26.620
with disabilities of all
income levels and ages
02:24:26.620 --> 02:24:29.040
and therefore serve a very
high percentage of those
02:24:29.040 --> 02:24:33.110
within the broad definition of
access and functional needs.
02:24:33.110 --> 02:24:35.840
I heard a lot of comments
today regarding the past hearings
02:24:35.840 --> 02:24:38.770
in the last year or two of PSPS events.
02:24:38.770 --> 02:24:40.740
As a representative of an organization
02:24:40.740 --> 02:24:44.970
in a high fire risk area
that does experience PSPS,
02:24:44.970 --> 02:24:47.900
I will say that in the past
we have expressed concern
02:24:47.900 --> 02:24:52.460
about PSPS and even
the way SCE handled them.
02:24:52.460 --> 02:24:56.090
However, there has been
a marked improvement
02:24:56.090 --> 02:24:59.630
in communication,
notification transparency
02:24:59.630 --> 02:25:02.770
and the overall relationship
between SCE in general
02:25:02.770 --> 02:25:05.830
and especially with the AFN population.
02:25:05.830 --> 02:25:07.330
We're happy to be a part of the effort
02:25:07.330 --> 02:25:09.230
to identify AFN customers,
02:25:09.230 --> 02:25:11.030
to ensure they are knowledgeable
02:25:11.030 --> 02:25:14.270
about the programs available
to them to be prepared.
02:25:14.270 --> 02:25:15.720
Additionally, SCE has
02:25:15.720 --> 02:25:18.300
far improved their
backup power provision
02:25:18.300 --> 02:25:21.350
and connection with our
organization to benefit the needs
02:25:21.350 --> 02:25:22.370
of our consumers.
02:25:22.370 --> 02:25:25.980
SCE has shown a genuine
care and prioritization
02:25:25.980 --> 02:25:29.650
of the AFN community and we
are very glad to work with them.
02:25:29.650 --> 02:25:31.620
They're making big
changes, which take time,
02:25:31.620 --> 02:25:33.420
but they are obvious.
02:25:33.420 --> 02:25:35.110
We have significant.
02:25:35.110 --> 02:25:38.160
We have a specific contact
and know who to go to
02:25:38.160 --> 02:25:40.170
for any issues and questions.
02:25:40.170 --> 02:25:42.460
I think we can all agree that's
an achievement when working
02:25:42.460 --> 02:25:43.760
with a big company.
02:25:43.760 --> 02:25:44.593
Thank you.
02:25:48.770 --> 02:25:51.570
Thank you and I'm sorry
you had difficulty getting in.
02:25:53.040 --> 02:25:55.040
Operator this time,
is there anybody else
02:25:55.040 --> 02:25:56.090
that you're aware of?
02:25:56.926 --> 02:25:58.760
President Batjer
there are no speakers
02:25:58.760 --> 02:26:02.560
at this time.
Okay, thank you operator.
02:26:02.560 --> 02:26:05.620
Then I will end the
public comment period.
02:26:05.620 --> 02:26:09.220
And again, I wanna thank
everyone for joining us today.
02:26:09.220 --> 02:26:12.630
I wanna thank my fellow
colleagues who have been
02:26:12.630 --> 02:26:13.630
on the virtual dais.
02:26:15.170 --> 02:26:19.280
Very much appreciate having
Director Ghilarducci here
02:26:19.280 --> 02:26:24.220
with us today and
very much appreciate all
02:26:25.470 --> 02:26:29.910
of our representatives and
my colleagues from CPUC.
02:26:29.910 --> 02:26:33.910
I wanna thank our executive
director, Rachel Peterson
02:26:33.910 --> 02:26:36.460
for her leadership in
putting this together
02:26:36.460 --> 02:26:40.840
and for her leadership in
the every other week meetings
02:26:40.840 --> 02:26:45.840
that we're having with Edison
in terms of the action plan
02:26:46.670 --> 02:26:51.670
that we have been actively
involved in since January.
02:26:52.270 --> 02:26:54.370
I wanna also thank Tony Noll
02:26:54.370 --> 02:26:57.610
and the entire team here at CPUC for all
02:26:57.610 --> 02:27:02.610
of the hard work putting this
workshop and hearing together.
02:27:04.600 --> 02:27:06.380
It's been extremely informative
02:27:06.380 --> 02:27:08.970
and I also wanna thank Edison,
02:27:08.970 --> 02:27:10.930
the representatives of Edison
02:27:10.930 --> 02:27:15.370
for their informative presentation today
02:27:15.370 --> 02:27:17.890
and we really do look forward
02:27:17.890 --> 02:27:22.890
to a much improved wildfire
response this wildfire season.
02:27:27.110 --> 02:27:29.720
So with that, I wanna
thank you all for joining us
02:27:29.720 --> 02:27:34.720
and please do come back
this afternoon and join us
02:27:35.260 --> 02:27:38.830
for the presentation that
we will receive from PG&E.
02:27:38.830 --> 02:27:41.180
Thank you all very much
for your participation.
02:27:43.750 --> 02:27:44.583
Thank you.
02:27:44.583 --> 02:27:46.190
That does conclude today's conference.