WEBVTT 00:00:00.856 --> 00:00:01.689 Welcome 00:00:01.689 --> 00:00:04.520 to the California Public Utilities Commission 00:00:04.520 --> 00:00:09.070 on this date, Tuesday, August the third, 2021. 00:00:09.070 --> 00:00:10.883 President Batjer, you may begin. 00:00:11.920 --> 00:00:14.610 Thank you very much operator and hello everyone. 00:00:14.610 --> 00:00:17.770 Thank you for joining us today for the public briefing 00:00:17.770 --> 00:00:20.100 from Southern California Edison company 00:00:20.100 --> 00:00:22.260 to update us on its readiness 00:00:22.260 --> 00:00:26.540 for public safety power shutoff events this wildfire season. 00:00:26.540 --> 00:00:30.240 Today's briefing from SCE is the second in a series 00:00:30.240 --> 00:00:33.600 of four public briefings we're holding this week. 00:00:33.600 --> 00:00:34.760 Having heard 00:00:34.760 --> 00:00:38.300 from San Diego Gas and Electric Company yesterday. 00:00:38.300 --> 00:00:39.700 Later today, we will hear 00:00:39.700 --> 00:00:42.040 from Pacific Gas and Electric company 00:00:42.040 --> 00:00:43.690 and tomorrow we will hear 00:00:43.690 --> 00:00:46.700 from Bear Valley Electric, Liberty Utilities 00:00:46.700 --> 00:00:47.940 and PacifiCorp. 00:00:48.810 --> 00:00:50.840 I'm honored to have joining me today 00:00:50.840 --> 00:00:53.460 on the virtual dais representatives 00:00:53.460 --> 00:00:56.600 from the California Governor's Office of Emergency Services, 00:00:56.600 --> 00:01:00.060 the California Department of Forestry and Fire Protection 00:01:00.060 --> 00:01:03.363 and the Office of Energy Infrastructure Safety. 00:01:04.540 --> 00:01:07.960 Mark Ghilarducci from OES will be joining us shortly 00:01:07.960 --> 00:01:11.230 and we have Chief Berlant who is here with us 00:01:11.230 --> 00:01:15.770 from Cal Fire and we have Caroline Thomas Jacobs 00:01:15.770 --> 00:01:20.770 from the Office of Energy and Infrastructure Safety, 00:01:21.690 --> 00:01:24.910 as well as I'm joined by my fellow Commissioners, 00:01:24.910 --> 00:01:27.780 Commissioner Rechtschaffen, Commissioner Guzman Aceves, 00:01:27.780 --> 00:01:30.490 Commissioner Shiroma and Commissioner Houck. 00:01:30.490 --> 00:01:32.520 So welcome to all of you. 00:01:32.520 --> 00:01:35.980 In terms of format, the format for today's briefing. 00:01:35.980 --> 00:01:38.410 Following opening remarks from the dais 00:01:38.410 --> 00:01:41.110 SCE's Executive Vice President for Operations, 00:01:41.110 --> 00:01:45.060 Steve Powell will provide an overview of SCE's state 00:01:45.060 --> 00:01:49.200 of preparedness for PSPS events this wildfire season, 00:01:49.200 --> 00:01:52.870 we will then move on to discussion and Q&A 00:01:52.870 --> 00:01:55.670 with the Commissioners and panelists on the dais 00:01:55.670 --> 00:01:58.030 followed by public comment. 00:01:58.030 --> 00:02:00.343 We are scheduled to conclude by 12 noon. 00:02:01.630 --> 00:02:05.560 For the public comment portion of the day, which will begin 00:02:05.560 --> 00:02:10.350 at 11:05 approximately if you wish to make a public comment, 00:02:10.350 --> 00:02:13.490 please dial into 1-800-857-1917. 00:02:16.951 --> 00:02:21.951 Enter pass code 72183884# 00:02:26.850 --> 00:02:27.800 Let me repeat that. 00:02:27.800 --> 00:02:29.493 I think I missed a digit. 00:02:30.570 --> 00:02:34.560 Enter pass code 7218384# and press *1. 00:02:40.682 --> 00:02:42.220 You'll be placed into a queue 00:02:42.220 --> 00:02:45.660 and the operator will take your name and organization. 00:02:45.660 --> 00:02:48.140 There will be a delay from the time you press *1 00:02:49.000 --> 00:02:52.070 to the time the operator asks for your information 00:02:52.070 --> 00:02:55.520 so please be patient and stay on the line. 00:02:55.520 --> 00:02:57.960 You will be called upon to speak when we get 00:02:57.960 --> 00:03:00.770 to the public comment period in today's agenda 00:03:00.770 --> 00:03:04.690 and we will provide two minutes for each speaker. 00:03:04.690 --> 00:03:06.040 Let me repeat that. 00:03:06.040 --> 00:03:08.663 We will provide two minutes for each speaker. 00:03:09.620 --> 00:03:13.330 I will keep my opening remarks brief so that the majority 00:03:13.330 --> 00:03:17.460 of our time today can be used to ensure the public is able 00:03:17.460 --> 00:03:22.170 to hear from SCE on their state of preparedness 00:03:22.170 --> 00:03:24.100 but I hope you will indulge me 00:03:24.100 --> 00:03:26.823 as I cover a few topics of importance. 00:03:27.760 --> 00:03:29.610 The acceleration of climate change 00:03:29.610 --> 00:03:32.680 has caused our wildfire season to start earlier 00:03:32.680 --> 00:03:34.130 and end later. 00:03:34.130 --> 00:03:39.130 2020 into early 2021 was a very long fire season 00:03:40.840 --> 00:03:43.830 and Californians experienced a significant number 00:03:43.830 --> 00:03:46.263 of power shutoffs by their utilities. 00:03:47.120 --> 00:03:51.490 Up until mid January the majority utilities were continuing 00:03:51.490 --> 00:03:54.740 to call power shutoff events. 00:03:54.740 --> 00:03:59.330 Notably SCE called its most recent power shutoff event 00:03:59.330 --> 00:04:04.330 on June 14th this year, last month, month and a half 00:04:04.970 --> 00:04:09.220 though no customers were ultimately de-energized. 00:04:09.220 --> 00:04:13.583 This year there have been already over 5,600 fires 00:04:15.090 --> 00:04:18.150 that have burned nearly half a million acres 00:04:18.150 --> 00:04:23.150 and damaged or destroyed over 320 structures in California 00:04:23.570 --> 00:04:26.133 and it is only the beginning of August. 00:04:27.080 --> 00:04:31.400 We are in the midst of a long and difficult wildfire season. 00:04:31.400 --> 00:04:34.050 While the legislature, our sister agencies 00:04:34.050 --> 00:04:37.480 and the CPUC are driving the utilities to plan for 00:04:37.480 --> 00:04:42.480 and execute approaches to reduce the risk of utility caused 00:04:42.650 --> 00:04:46.290 by wildfires through better weather forecasting, 00:04:46.290 --> 00:04:49.560 grid hardening and vegetation management, 00:04:49.560 --> 00:04:53.440 one of the tools that is available to the utilities is 00:04:53.440 --> 00:04:55.093 to shut off power to customers. 00:04:56.060 --> 00:04:58.550 The consequences of being without power 00:04:59.600 --> 00:05:03.550 to families who are working and learning from home 00:05:03.550 --> 00:05:05.950 to the state's most vulnerable people, 00:05:05.950 --> 00:05:08.880 to the critical facilities supporting our communities 00:05:09.840 --> 00:05:13.720 are not merely questions of inconvenience, 00:05:13.720 --> 00:05:17.620 they are vital questions of safety, security, 00:05:17.620 --> 00:05:19.763 productivity and comfort. 00:05:20.830 --> 00:05:22.790 The impacts on people's lives 00:05:22.790 --> 00:05:26.533 of having their power shut off cannot be overstated, 00:05:27.687 --> 00:05:32.687 which is why PSPS must always be a measure of last resort. 00:05:34.821 --> 00:05:37.730 SCE and other utilities have the obligation 00:05:37.730 --> 00:05:40.580 to manage their grids responsibly 00:05:40.580 --> 00:05:43.610 and they have the obligation to keep the safety 00:05:43.610 --> 00:05:48.163 and well-being of their customers as their highest priority. 00:05:49.470 --> 00:05:54.090 SCE's haphazardly implemented PSPS events 00:05:54.090 --> 00:05:56.713 of last fall cannot be repeated. 00:05:57.700 --> 00:06:01.940 Edison's initiated 16 PSPS events 00:06:01.940 --> 00:06:05.650 between May and December of 2020. 00:06:05.650 --> 00:06:08.970 The majority of the events were in November and December, 00:06:08.970 --> 00:06:12.720 including during two major holidays 00:06:12.720 --> 00:06:15.423 and I want to emphasize one was Thanksgiving morning. 00:06:16.720 --> 00:06:19.890 Coming out of this we ordered a corrective action plan 00:06:19.890 --> 00:06:23.200 for Edison to address its various problems with a level 00:06:23.200 --> 00:06:26.750 of transparency around PSPS decision-making, 00:06:26.750 --> 00:06:30.420 inadequate notification to impacted customers, 00:06:30.420 --> 00:06:34.680 poor coordination and communication with state 00:06:34.680 --> 00:06:38.120 and local governments, shortcomings in identifying 00:06:38.120 --> 00:06:40.310 and notifying the medical baseline 00:06:40.310 --> 00:06:43.800 and access and functional needs customers 00:06:43.800 --> 00:06:48.800 and deficient PSPS post-event reporting to the Commission. 00:06:50.740 --> 00:06:55.150 A notification, only 20% 00:06:55.150 --> 00:06:58.460 of the customers Edison gave advanced notices to 00:06:58.460 --> 00:07:01.490 during the 2020 wildfire season were affected 00:07:01.490 --> 00:07:03.360 by the PSPS event. 00:07:03.360 --> 00:07:07.180 While we want to have as few customers de-energized 00:07:07.180 --> 00:07:10.000 as possible, there's something wrong 00:07:10.000 --> 00:07:11.600 with this planning approach. 00:07:11.600 --> 00:07:16.280 If you are consistently putting large numbers of customers 00:07:16.280 --> 00:07:19.163 on notice and nothing happens. 00:07:20.420 --> 00:07:23.050 There were also too many instances 00:07:23.050 --> 00:07:26.970 of no notice de-energization. 00:07:26.970 --> 00:07:30.103 The one I mentioned about Thanksgiving morning being one. 00:07:32.300 --> 00:07:33.900 It was noticed, but it was notice 00:07:33.900 --> 00:07:36.400 for a very different time than it actually occurred. 00:07:36.400 --> 00:07:38.570 When SCE turned off the power 00:07:38.570 --> 00:07:41.290 without giving customers prior notice, 00:07:41.290 --> 00:07:44.060 this means customers are unable to plan 00:07:44.060 --> 00:07:47.383 and prepare being without power. 00:07:48.840 --> 00:07:51.710 CPUC staff and the staff at our sister agencies, 00:07:51.710 --> 00:07:53.500 Cal OES, Cal Fire 00:07:53.500 --> 00:07:57.000 and OEIS have spent countless hours meeting 00:07:57.000 --> 00:07:58.640 with SCE this year, 00:07:58.640 --> 00:08:01.310 ensuring they're meeting their commitments 00:08:01.310 --> 00:08:03.780 under their PSPS corrective action plan, 00:08:03.780 --> 00:08:06.120 in addition to the two public meetings 00:08:06.120 --> 00:08:11.120 earlier this year, specifically on how SCE will improve 00:08:12.180 --> 00:08:16.080 its execution of PSPS events this year. 00:08:16.080 --> 00:08:17.860 Given the issues we saw last year, 00:08:17.860 --> 00:08:21.240 today, I am particularly interested to hear 00:08:21.240 --> 00:08:23.500 from SCE about their progress 00:08:23.500 --> 00:08:27.300 in improving customer notification with special focus 00:08:27.300 --> 00:08:29.030 on vulnerable customers 00:08:29.030 --> 00:08:32.530 and access and functional needs communities. 00:08:32.530 --> 00:08:35.200 Specifically how will Edison ensure 00:08:35.200 --> 00:08:38.780 that numerous customers don't receive notifications 00:08:38.780 --> 00:08:43.223 that a PSPS will occur if they won't ultimately lose power. 00:08:44.290 --> 00:08:45.800 The Commission also continues 00:08:45.800 --> 00:08:48.280 to have serious concerns with the pace 00:08:48.280 --> 00:08:51.850 at which Edison has been deploying backup power 00:08:51.850 --> 00:08:55.770 to help vulnerable customers cope with PSPS events 00:08:55.770 --> 00:09:00.320 and expect to see SCE to explain their efforts 00:09:00.320 --> 00:09:02.153 to ramp up that program. 00:09:03.050 --> 00:09:07.200 I also expect SCE to address 00:09:07.200 --> 00:09:10.640 more broadly how they will mitigate impacts 00:09:10.640 --> 00:09:14.140 of power shutoffs on people who rely on electricity 00:09:14.140 --> 00:09:16.790 to maintain necessary life functions, 00:09:16.790 --> 00:09:20.020 including for durable medical equipment 00:09:20.020 --> 00:09:22.970 and assistive technology. 00:09:22.970 --> 00:09:24.210 This is the second year 00:09:24.210 --> 00:09:26.800 we have required these public briefings. 00:09:26.800 --> 00:09:30.514 With more maturity, I'm expecting more detail, 00:09:30.514 --> 00:09:35.080 thoughtfulness and accountability in Edison's presentation. 00:09:35.080 --> 00:09:38.880 We need specifics on where you have improved, 00:09:38.880 --> 00:09:40.430 where you are lagging, 00:09:40.430 --> 00:09:45.170 where you are focusing your resources and priorities. 00:09:45.170 --> 00:09:46.977 As I've said many times before, 00:09:46.977 --> 00:09:50.160 the utilities will be judged by their outcomes 00:09:50.160 --> 00:09:51.493 not by their plans. 00:09:53.090 --> 00:09:57.620 I will now turn to our representatives from Cal OES 00:09:57.620 --> 00:10:02.590 and Cal Fire and OEIS if you have any opening remarks 00:10:02.590 --> 00:10:03.930 that you might have. 00:10:03.930 --> 00:10:08.100 So first I will turn, I've not seen Mark Ghilarducci on yet 00:10:08.100 --> 00:10:11.240 but first I will turn to Chief Berlant 00:10:11.240 --> 00:10:15.013 and then to Caroline, if you have any opening remarks. 00:10:16.170 --> 00:10:17.003 Yeah, thank you. 00:10:17.003 --> 00:10:20.350 Good morning, President Batjer and gang. 00:10:20.350 --> 00:10:23.400 Thank you again for including Cal Fire in these briefings. 00:10:23.400 --> 00:10:24.750 It's very helpful for us. 00:10:24.750 --> 00:10:27.640 Obviously, the impacts of PSPS 00:10:27.640 --> 00:10:31.230 really do have a ripple effect on the fire service 00:10:31.230 --> 00:10:34.340 and on our ability to respond. 00:10:34.340 --> 00:10:38.220 The 2020 wildfire season is obviously off to a busy start. 00:10:38.220 --> 00:10:41.550 As you mentioned already, having PSPSs 00:10:41.550 --> 00:10:44.360 in Southern California in June or at least potential ones, 00:10:44.360 --> 00:10:48.140 I think really solidifies the change 00:10:48.140 --> 00:10:50.640 in the earlier fire seasons that you mentioned. 00:10:50.640 --> 00:10:53.990 I somewhat feel like I'm repeating myself these days 00:10:53.990 --> 00:10:57.210 from what I said last year, but here we are, again, 00:10:57.210 --> 00:11:00.280 already experiencing more wildfires for this time 00:11:00.280 --> 00:11:02.040 of year than we did the previous year 00:11:02.040 --> 00:11:06.450 and we already know what the 2020 fire season turned out 00:11:06.450 --> 00:11:08.650 to be, an incredibly destructive one. 00:11:08.650 --> 00:11:12.340 This year, nearly 89% of California is under extreme 00:11:12.340 --> 00:11:13.680 and exceptional drought conditions 00:11:13.680 --> 00:11:15.720 and that is absolutely playing in 00:11:17.190 --> 00:11:19.330 into our overall fire conditions. 00:11:19.330 --> 00:11:22.280 I just note that already this year we've responded 00:11:22.280 --> 00:11:25.350 to just under 6,000 wildfires across California 00:11:25.350 --> 00:11:27.810 that have burned over 500,000 acres. 00:11:27.810 --> 00:11:30.210 This is an increase from even last year 00:11:30.210 --> 00:11:34.450 for the same time period, more wildfires, more acres burned 00:11:34.450 --> 00:11:37.920 and so I think this discussion today, very important. 00:11:37.920 --> 00:11:39.890 I look forward to hearing the improvements 00:11:39.890 --> 00:11:43.940 that SoCal Edison has made into its PSPS decision making 00:11:43.940 --> 00:11:46.440 as well as the progress that you've made 00:11:46.440 --> 00:11:48.140 into your required vegetation management 00:11:48.140 --> 00:11:49.800 and the infrastructure hardening. 00:11:49.800 --> 00:11:51.860 These two steps that should be the primary focus 00:11:51.860 --> 00:11:54.050 to get us out of the need for PSPS. 00:11:54.050 --> 00:11:55.440 So President Batjer, 00:11:55.440 --> 00:11:58.207 again, appreciate the opportunity to be here this morning 00:11:58.207 --> 00:12:01.224 and looking forward to the presentation. 00:12:01.224 --> 00:12:02.700 [President Batjer] Thank you very much chief 00:12:02.700 --> 00:12:05.120 and Director Thomas Jacobs, please, 00:12:05.120 --> 00:12:07.270 if you have any opening remarks. 00:12:07.270 --> 00:12:08.963 Yeah, thank you, President Batjer. 00:12:08.963 --> 00:12:11.280 I really appreciate the opportunity to be here 00:12:11.280 --> 00:12:13.630 with you all and hear from Edison. 00:12:13.630 --> 00:12:17.080 I certainly concur with all the remarks that both you 00:12:17.080 --> 00:12:18.983 and Chief Berlant have opened with. 00:12:19.890 --> 00:12:23.050 Our particular focus is really honing in 00:12:23.050 --> 00:12:26.300 on how Edison is improving their decision-making 00:12:26.300 --> 00:12:29.970 and accuracy with making the decision to call PSPS 00:12:29.970 --> 00:12:31.053 as you mentioned. 00:12:31.890 --> 00:12:34.870 Deeply concerned with last year with the number of sort 00:12:34.870 --> 00:12:36.830 of false positives and false negatives 00:12:36.830 --> 00:12:40.740 in terms of the events because it's disruptive for customers 00:12:40.740 --> 00:12:43.380 on both sides of that equation. 00:12:43.380 --> 00:12:45.910 And again, appreciate having the chance to be here 00:12:45.910 --> 00:12:48.810 and hear their progress and ask questions. 00:12:48.810 --> 00:12:49.643 Appreciate it, thank you. 00:12:49.643 --> 00:12:50.560 Back to you. 00:12:50.560 --> 00:12:51.970 Thank you very much Caroline. 00:12:51.970 --> 00:12:55.040 I'll now turn to my fellow Commissioners and I can't see all 00:12:55.040 --> 00:12:59.930 of you in how my screen is displaying so please speak up 00:13:00.930 --> 00:13:03.180 if you have any opening remarks this morning. 00:13:06.230 --> 00:13:07.280 This is Commissioner Houck, 00:13:07.280 --> 00:13:09.850 just briefly again, I wanna thank you President Batjer 00:13:09.850 --> 00:13:12.460 for your leadership on this important issue 00:13:12.460 --> 00:13:15.430 and our staff, Executive Director Rachel Peterson 00:13:15.430 --> 00:13:17.750 Lee Palmer and Anthony Noll and their team 00:13:17.750 --> 00:13:21.490 for coordinating this and our sister agencies for joining. 00:13:21.490 --> 00:13:25.030 I'm looking forward to listening and learning 00:13:25.030 --> 00:13:27.040 from Southern California Edison 00:13:27.040 --> 00:13:28.580 regarding this year's events. 00:13:28.580 --> 00:13:32.220 I do have a conflict at 10 o'clock, 00:13:32.220 --> 00:13:35.600 so I will be leaving for a portion of the workshop at 10 00:13:35.600 --> 00:13:37.080 but will be back for 11. 00:13:37.080 --> 00:13:39.920 So I just wanted to let everybody know that 00:13:39.920 --> 00:13:42.770 and again, look forward to hearing the information today. 00:13:43.660 --> 00:13:44.833 Great, that's super. 00:13:46.150 --> 00:13:47.950 Any other Commissioners at this time 00:13:49.950 --> 00:13:54.950 and Director Ghilarducci of the Governor's Office 00:13:55.790 --> 00:13:59.410 of Emergency Services has joined us. 00:13:59.410 --> 00:14:02.963 Mark, would you like to make any quick opening remarks? 00:14:03.970 --> 00:14:04.803 Sure, great. 00:14:04.803 --> 00:14:07.140 Can you hear me okay? Yeah, we can Mark 00:14:07.140 --> 00:14:09.410 and we can see you as well. All right, great. 00:14:09.410 --> 00:14:11.060 Well, good morning everyone. 00:14:11.060 --> 00:14:13.790 Thanks for the opportunity to again, be with you 00:14:13.790 --> 00:14:16.730 and to the CPUC and President Batjer 00:14:16.730 --> 00:14:19.020 for pulling these briefings together. 00:14:19.020 --> 00:14:22.040 I think they're very valuable for everyone 00:14:22.040 --> 00:14:25.900 and allows us to at least continue to the discussion 00:14:25.900 --> 00:14:30.033 on how we can continue to make this a safer state. 00:14:32.270 --> 00:14:37.270 I'll start off by just saying that in general, we have seen 00:14:37.380 --> 00:14:40.810 that there has been improvement in performances 00:14:41.780 --> 00:14:46.630 from the IOUs from the 2019 PSPS season 00:14:46.630 --> 00:14:49.933 and the 2020 PSPS events. 00:14:50.790 --> 00:14:54.380 There have been improvements with regards to, 00:14:54.380 --> 00:14:58.660 I always call them incremental improvements that, 00:14:58.660 --> 00:15:00.920 despite worsening weather conditions 00:15:00.920 --> 00:15:04.310 and the greater quantities of wildfires, 00:15:04.310 --> 00:15:05.897 I think people are continuing to 00:15:05.897 --> 00:15:10.420 and IOUs are continuing to work to make progress. 00:15:10.420 --> 00:15:12.880 Communications has improved. 00:15:12.880 --> 00:15:17.460 Generally, IOUs have been actively engaged with IOES 00:15:17.460 --> 00:15:20.530 and the State Warning Center to improve their compliance 00:15:20.530 --> 00:15:21.877 to the notification process 00:15:21.877 --> 00:15:24.850 and we do appreciate the collaboration and input 00:15:24.850 --> 00:15:29.320 from the IOUs in improving and refining the PSPS process 00:15:29.320 --> 00:15:33.450 as challenging as it is in recent revisions 00:15:33.450 --> 00:15:36.610 of the PSPS standard operating guide. 00:15:36.610 --> 00:15:40.400 However, and it's important that we continue 00:15:40.400 --> 00:15:43.444 to address these challenges despite the engagement 00:15:43.444 --> 00:15:46.880 with Southern California Edison and the work 00:15:46.880 --> 00:15:50.060 that they are doing, there does continue 00:15:50.060 --> 00:15:54.110 to be some significant challenges and inconsistencies 00:15:54.110 --> 00:15:57.520 in the ability to provide the detailed, 00:15:57.520 --> 00:16:01.030 timely notification of power outages. 00:16:01.030 --> 00:16:03.920 Specifically that includes transparency 00:16:03.920 --> 00:16:06.863 of PSPS decision-making process. 00:16:07.840 --> 00:16:12.840 We have seen confusion, inconsistency, inaccuracies 00:16:13.160 --> 00:16:15.483 over the course of the last year. 00:16:17.010 --> 00:16:20.970 Execution with the notification process itself, 00:16:20.970 --> 00:16:23.130 coordination and communication with state 00:16:23.130 --> 00:16:26.560 and local governments and identification notification 00:16:26.560 --> 00:16:27.660 of medical baseline 00:16:27.660 --> 00:16:30.120 and access and functional needs customers 00:16:30.120 --> 00:16:35.120 and really the quality of the PSPS post-event reports. 00:16:37.600 --> 00:16:42.250 This briefing with SCE provides us another opportunity 00:16:42.250 --> 00:16:45.970 to get together and continue to discuss how we can continue 00:16:45.970 --> 00:16:50.290 to refine and improve and how to get it straight. 00:16:50.290 --> 00:16:55.290 This can no longer just be a discussion full of promises 00:16:56.480 --> 00:17:00.690 but really how we can come together 00:17:00.690 --> 00:17:04.510 to really put some real meat on the bones 00:17:04.510 --> 00:17:06.750 and be able to address this. 00:17:06.750 --> 00:17:11.750 It's also important to note that PSPS events continue 00:17:12.590 --> 00:17:17.120 to need to be an action of last resort, not first resort 00:17:17.120 --> 00:17:21.930 and so the work that the utility is doing all of these, 00:17:21.930 --> 00:17:25.460 what I call non, these mitigative actions, 00:17:25.460 --> 00:17:30.460 non PSPS actual actions of coordination and communication, 00:17:31.090 --> 00:17:35.200 being able to effectively work with the state 00:17:35.200 --> 00:17:36.120 and local partners, 00:17:36.120 --> 00:17:39.070 be able to communicate effectively with the public 00:17:39.070 --> 00:17:43.050 and partner with them are very, very, very important. 00:17:43.050 --> 00:17:47.020 So again, we stand ready to continue to work 00:17:47.020 --> 00:17:51.800 with the utilities and the Southern California Edison 24/7 00:17:51.800 --> 00:17:56.470 to ensure that the notifications are timely and thorough 00:17:56.470 --> 00:17:59.630 and continue to wanna work with the utility to make sure 00:17:59.630 --> 00:18:02.530 that they're best they can be in this particular space. 00:18:02.530 --> 00:18:05.210 Again I wanna thank the utility for their efforts 00:18:05.210 --> 00:18:08.230 and again, President Batjer and the CPUC 00:18:08.230 --> 00:18:10.523 for today's opportunity, thanks. 00:18:11.440 --> 00:18:13.700 Thank you very much Director Ghilarducci. 00:18:13.700 --> 00:18:17.670 Appreciate those very helpful remarks 00:18:17.670 --> 00:18:22.670 and I do now want to turn to SCE for their presentation 00:18:25.304 --> 00:18:27.520 and we will be hearing from Steve Powell, 00:18:27.520 --> 00:18:30.257 executive vice president of operations at SCE. 00:18:32.200 --> 00:18:34.070 Mr. Powell, I think you can tell 00:18:34.070 --> 00:18:37.660 by our opening remarks, we are all very much looking forward 00:18:37.660 --> 00:18:42.660 to a very informative update from last year's presentation 00:18:43.880 --> 00:18:45.070 from Edison. 00:18:45.070 --> 00:18:47.710 So thank you very much for being here today 00:18:47.710 --> 00:18:49.850 and we look forward to your presentation. 00:18:49.850 --> 00:18:51.223 Please go ahead Mr. Powell. 00:18:52.350 --> 00:18:54.060 Thank you very much. 00:18:54.060 --> 00:18:56.270 President Batjer, Commissioners, Shiroma, Houck, 00:18:56.270 --> 00:18:58.960 Rechtschaffen and Guzman Aceves, 00:18:58.960 --> 00:19:01.330 Director Thomas Jacobs, Director Ghilarducci 00:19:01.330 --> 00:19:03.670 and Chief Berlant and really to our customers 00:19:03.670 --> 00:19:05.490 and community members, good morning 00:19:05.490 --> 00:19:07.420 and thank you for having us here today. 00:19:07.420 --> 00:19:10.300 So as President Batjer mentioned, I'm Steve Powell, 00:19:10.300 --> 00:19:11.360 executive vice president of operations 00:19:11.360 --> 00:19:14.020 at Southern California Edison. 00:19:14.020 --> 00:19:15.470 Joining me today are a few 00:19:15.470 --> 00:19:18.100 of our dedicated PSPS readiness leaders that have been 00:19:18.100 --> 00:19:20.060 in the bi-weekly and monthly update meetings 00:19:20.060 --> 00:19:21.410 to the Commission. 00:19:21.410 --> 00:19:24.110 Ranbir Sekhon, director of PSPS readiness, 00:19:24.110 --> 00:19:27.390 Terry Ohanian, director of expedited grid hardening 00:19:27.390 --> 00:19:28.223 and Jessica Lim, 00:19:28.223 --> 00:19:31.394 our principal manager of customer programs and services. 00:19:31.394 --> 00:19:33.330 It will be no surprise to anyone to hear 00:19:33.330 --> 00:19:35.080 that we don't have good news to report 00:19:35.080 --> 00:19:37.060 from our fire scientists and meteorologists 00:19:37.060 --> 00:19:38.530 on the fire season. 00:19:38.530 --> 00:19:40.780 Along with drought conditions we're facing near or 00:19:40.780 --> 00:19:44.020 at record dry fuel and elevated risk of wildfire 00:19:44.020 --> 00:19:47.200 and Chief Berlant mentioned a significant amount 00:19:47.200 --> 00:19:49.720 of fires already in the season. 00:19:49.720 --> 00:19:52.350 Our first priority as a company is to keep our communities 00:19:52.350 --> 00:19:54.230 and our residents safe. 00:19:54.230 --> 00:19:56.490 Public safety power shutoffs continue to be a tool 00:19:56.490 --> 00:20:01.490 that we must use sparingly when hazardous conditions exist 00:20:01.570 --> 00:20:04.460 as we make our grid more resilient to the increasing threat 00:20:04.460 --> 00:20:06.083 from climate driven wildfires. 00:20:07.360 --> 00:20:10.690 Our commitment is to execute PSPS more effectively 00:20:10.690 --> 00:20:12.860 while also reducing its frequency. 00:20:12.860 --> 00:20:14.700 We've made a lot of improvements already 00:20:14.700 --> 00:20:16.450 and we'll be ready for peak season. 00:20:17.777 --> 00:20:21.900 When we came before you for the PSPS hearing on January 26th 00:20:21.900 --> 00:20:24.983 the level of frustration and anger was really hard to hear. 00:20:25.850 --> 00:20:29.700 Customers told us that we are cavalier in our execution, 00:20:29.700 --> 00:20:31.960 you here told us that we were tactless 00:20:31.960 --> 00:20:34.160 in the way we approached it and showed a lack 00:20:34.160 --> 00:20:36.400 of concern for our customer's needs. 00:20:36.400 --> 00:20:38.490 We left them in the dark on holidays 00:20:38.490 --> 00:20:40.882 and while they were home during the pandemic. 00:20:40.882 --> 00:20:42.970 Since then we've doubled down, tripled down 00:20:42.970 --> 00:20:44.610 on our preparation. 00:20:44.610 --> 00:20:47.490 We are hardening our grids to reduce PSPS. 00:20:47.490 --> 00:20:50.600 When we have to shut off power we're improving the accuracy, 00:20:50.600 --> 00:20:53.290 the transparency and the informativeness 00:20:53.290 --> 00:20:55.973 of our notifications and our communications. 00:20:56.870 --> 00:20:59.430 We'll improve our performance, not incrementally 00:20:59.430 --> 00:21:00.913 but dramatically this season. 00:21:01.774 --> 00:21:04.100 Via biweekly updates to staff 00:21:04.100 --> 00:21:06.080 and through the today's presentation I hope you can see 00:21:06.080 --> 00:21:09.070 that we're on track to improve our PSPS response 00:21:09.070 --> 00:21:11.230 for our customers and partners. 00:21:11.230 --> 00:21:13.090 And to be clear, we hear you, 00:21:13.090 --> 00:21:15.640 being on track is not the ultimate goal either. 00:21:15.640 --> 00:21:18.380 As we discussed in January, we're looking at results. 00:21:18.380 --> 00:21:19.830 There's no A for effort here. 00:21:20.730 --> 00:21:23.550 If you can flip to the next slide, please. 00:21:23.550 --> 00:21:25.600 We started with the items you highlighted in your letter 00:21:25.600 --> 00:21:28.270 on January 19th and created five broad categories 00:21:28.270 --> 00:21:30.440 of actions to address them. 00:21:30.440 --> 00:21:33.200 The categories really mirror our key objectives. 00:21:33.200 --> 00:21:38.170 To reduce PSPS, to execute PSPS events more effectively 00:21:38.170 --> 00:21:41.630 by improving transparency and improving our notifications, 00:21:41.630 --> 00:21:45.080 to mitigate the impacts of PSPS through customer programs, 00:21:45.080 --> 00:21:47.530 to improve our outreach to partners and customers 00:21:48.610 --> 00:21:49.730 and finally to improve 00:21:49.730 --> 00:21:52.680 and standardize our post-event reporting. 00:21:52.680 --> 00:21:55.530 The action plan that we speak of itself runs, 00:21:55.530 --> 00:21:59.330 it's 60 pages, includes over 130 separate deliverables 00:21:59.330 --> 00:22:02.110 and we're 78% complete with that 00:22:02.110 --> 00:22:04.500 with just a couple of months, six to eight weeks 00:22:04.500 --> 00:22:07.103 before the peak season begins for us. 00:22:08.490 --> 00:22:10.910 Let's go ahead and flip to the next slide. 00:22:10.910 --> 00:22:13.290 Let me start with our grid resiliency efforts. 00:22:13.290 --> 00:22:16.050 Grid hardening and circuit segmentation are critical 00:22:16.050 --> 00:22:18.980 to reducing our use of PSPS. 00:22:18.980 --> 00:22:21.390 We've been able to remove 81,000 customers 00:22:21.390 --> 00:22:22.860 from scope to date. 00:22:22.860 --> 00:22:25.900 That means that those 81,000 customers won't be considered 00:22:25.900 --> 00:22:27.820 for PSPS this season 00:22:27.820 --> 00:22:30.560 and we're also significantly reducing PSPS frequency, 00:22:30.560 --> 00:22:32.620 duration and scope on what we term, 00:22:32.620 --> 00:22:34.373 frequently impacted circuits. 00:22:35.390 --> 00:22:37.780 Here, I wanna highlight our covered conductor work. 00:22:37.780 --> 00:22:40.880 Covered conductor is our most important mitigation. 00:22:40.880 --> 00:22:43.080 It's 1/8 the cost of undergrounding. 00:22:43.080 --> 00:22:44.590 It can be deployed much more quickly, 00:22:44.590 --> 00:22:45.970 so it makes a difference now. 00:22:45.970 --> 00:22:49.130 It'll make a difference for us and our customers this year. 00:22:49.130 --> 00:22:52.010 It's been rigorously tested and benchmarked. 00:22:52.010 --> 00:22:54.130 In our service area we have 00:22:54.130 --> 00:22:56.620 not had a single CPUC reportable ignition 00:22:56.620 --> 00:23:00.010 from contact with objects or wired wire contacts 00:23:00.010 --> 00:23:02.360 on our fully covered segments. 00:23:02.360 --> 00:23:04.180 Those are the two biggest drivers that we have 00:23:04.180 --> 00:23:06.250 for ignitions and this allows us 00:23:06.250 --> 00:23:08.693 to significantly reduce the impact of PSPS. 00:23:09.970 --> 00:23:10.980 Covered conductor also remain one 00:23:10.980 --> 00:23:13.420 of the most effective strategies to reducing the need 00:23:13.420 --> 00:23:15.290 for PSPS events. 00:23:15.290 --> 00:23:16.890 This year we focused a big portion 00:23:16.890 --> 00:23:19.170 of our covered conductor installation efforts 00:23:19.170 --> 00:23:21.910 on the 72 most frequently impacted circuits 00:23:21.910 --> 00:23:23.530 from the past few years. 00:23:23.530 --> 00:23:25.480 Using last year's weather as a predictor 00:23:25.480 --> 00:23:26.313 with covered conductor 00:23:26.313 --> 00:23:28.990 and other mitigation, customer outage time 00:23:28.990 --> 00:23:33.730 due to PSPS should be reduced by 70% for those that are 00:23:33.730 --> 00:23:36.110 on the frequently impacted circuits. 00:23:36.110 --> 00:23:37.920 Terry Ohanian will go into more detail 00:23:37.920 --> 00:23:40.370 on our grid resiliency measures in a few minutes. 00:23:41.670 --> 00:23:43.531 Moving to event execution, 00:23:43.531 --> 00:23:46.360 perhaps the comments we heard from the public speakers 00:23:46.360 --> 00:23:49.070 in January and from customers through surveys 00:23:49.070 --> 00:23:50.610 and focus groups was 00:23:50.610 --> 00:23:53.730 about how our notification process had failed them. 00:23:53.730 --> 00:23:57.750 Our notifications were inaccurate, untimely, robotic 00:23:57.750 --> 00:23:59.740 and in a comment we can't unhear 00:23:59.740 --> 00:24:03.140 when we notified customers to prepare for re-energization, 00:24:03.140 --> 00:24:06.010 we quote, "Sounded like Star Trek." 00:24:06.010 --> 00:24:07.910 So we rewrote our notifications, 00:24:07.910 --> 00:24:10.713 added more actionable content and rethought the cadence. 00:24:11.720 --> 00:24:12.900 The biggest lift in this area, 00:24:12.900 --> 00:24:15.790 however, will not be seen directly by customers. 00:24:15.790 --> 00:24:17.820 We've had to install a new automated system 00:24:17.820 --> 00:24:20.060 that will integrate all of our PSPS data 00:24:20.060 --> 00:24:22.160 so we can improve our performance. 00:24:22.160 --> 00:24:24.590 Customer should see the results in improved accuracy 00:24:24.590 --> 00:24:26.863 and timeliness in the notification information 00:24:26.863 --> 00:24:28.063 that we share with them. 00:24:29.280 --> 00:24:31.260 We've also taken steps to increase the precision 00:24:31.260 --> 00:24:33.330 of our pre-event weather forecasting, 00:24:33.330 --> 00:24:36.160 which will reduce over notification as well 00:24:36.160 --> 00:24:38.310 as under notification in the prevent phase. 00:24:39.570 --> 00:24:40.820 Our goal is always 00:24:40.820 --> 00:24:43.220 to only de-energize those customers we have to shut off 00:24:43.220 --> 00:24:44.880 for safety while keeping power on 00:24:44.880 --> 00:24:46.580 for as many customers as possible. 00:24:47.440 --> 00:24:48.730 Yes, how are the efforts we keep 00:24:48.730 --> 00:24:50.250 to keep our customers energized 00:24:50.250 --> 00:24:52.960 like switching customers off of impacted circuits 00:24:52.960 --> 00:24:55.070 and de-energizing the circuit segment instead 00:24:55.070 --> 00:24:58.610 of the whole circuit level will continue to contribute 00:24:58.610 --> 00:25:00.810 to more customers being notified 00:25:00.810 --> 00:25:02.460 than actually de-energized, 00:25:02.460 --> 00:25:04.220 although with these improved weather forecasts 00:25:04.220 --> 00:25:06.520 and other things, other steps we've taken, we believe 00:25:06.520 --> 00:25:09.021 that we've shrunk that gap significantly. 00:25:09.021 --> 00:25:11.783 Ranbir Sekhon will describe these efforts a little further. 00:25:12.710 --> 00:25:15.140 We heard loud and clear in January that we need to do more 00:25:15.140 --> 00:25:18.130 to mitigate the impact of PSPS on our customers. 00:25:18.130 --> 00:25:20.670 In particular, we were directed to increase results 00:25:20.670 --> 00:25:22.890 from our backup battery efforts. 00:25:22.890 --> 00:25:23.950 We're pleased to share 00:25:23.950 --> 00:25:26.970 that we've expanded our critical care backup program 00:25:26.970 --> 00:25:30.200 to include all eligible medical baseline customers 00:25:30.200 --> 00:25:31.910 and are on track by early October 00:25:31.910 --> 00:25:35.440 to provide more than 5,000 batteries benefiting roughly 40% 00:25:35.440 --> 00:25:37.023 of the eligible population. 00:25:37.930 --> 00:25:39.380 We've also increased eligibility 00:25:39.380 --> 00:25:43.090 for in-person notification program for at-risk customers 00:25:43.090 --> 00:25:45.670 bi-fold, inviting medical baseline customers 00:25:45.670 --> 00:25:46.603 into the program. 00:25:47.660 --> 00:25:50.060 Jessica Lim will share more on these and other efforts 00:25:50.060 --> 00:25:52.350 and provide the specifics that you're asking for 00:25:52.350 --> 00:25:53.190 especially our efforts 00:25:53.190 --> 00:25:55.973 around the access and functional needs community. 00:25:58.550 --> 00:26:00.260 We're building on the directive to improve our outreach 00:26:00.260 --> 00:26:02.520 to communities we've hosted forums with communities 00:26:02.520 --> 00:26:05.570 and (indistinct) that have been impacted by PSPS. 00:26:05.570 --> 00:26:07.610 We've held multiple meetings and workshops with local, 00:26:07.610 --> 00:26:09.840 tribal and state government officials, 00:26:09.840 --> 00:26:13.000 public safety leaders, critical infrastructure partners 00:26:13.000 --> 00:26:15.400 and other key partners that we have worked with. 00:26:16.260 --> 00:26:17.700 These discussions have helped shape one 00:26:17.700 --> 00:26:19.230 of our most significant improvements 00:26:19.230 --> 00:26:20.640 for our partners to date 00:26:20.640 --> 00:26:24.080 the go live of our public safety partner portal last month. 00:26:24.080 --> 00:26:27.010 All users will have access to expanded planning information 00:26:27.010 --> 00:26:29.950 and maps and emergency management partners will have access 00:26:29.950 --> 00:26:33.090 to names and addresses of critical care customers 00:26:33.090 --> 00:26:36.700 to help support their planning and outreach during outages. 00:26:36.700 --> 00:26:38.390 Our last action plan area is 00:26:38.390 --> 00:26:40.630 to improve our post event reporting and we're working 00:26:40.630 --> 00:26:42.740 with the Commission and the other IOUs to align 00:26:42.740 --> 00:26:45.120 on a standardized template moving forward. 00:26:45.120 --> 00:26:46.640 While this is a narrow action it aligns 00:26:46.640 --> 00:26:48.210 with the broader focus on ensuring that all 00:26:48.210 --> 00:26:51.040 of our communications are clear, transparent 00:26:51.040 --> 00:26:52.193 and readily available. 00:26:53.440 --> 00:26:55.350 Before I hand off the mic, I wanna bring your attention 00:26:55.350 --> 00:26:58.120 to the photo on the top left corner of Terry Gordon. 00:26:58.120 --> 00:27:00.540 He is the journeyman lineman installing covered conductor 00:27:00.540 --> 00:27:02.860 in the previous slide, as well as here. 00:27:02.860 --> 00:27:06.240 For Terry who lives and works in a high fire risk area 00:27:06.240 --> 00:27:08.270 and for the rest of our team members, 00:27:08.270 --> 00:27:10.070 this is personal work. 00:27:10.070 --> 00:27:12.610 Many SCE employees live in high fire risk areas 00:27:12.610 --> 00:27:14.940 and we all have families and friends that have been impacted 00:27:14.940 --> 00:27:18.680 by these PSPS events and we can switch neighbors 00:27:18.680 --> 00:27:21.470 to less impacted circuits when we have to make the decision 00:27:21.470 --> 00:27:24.480 to de-energize or when we provide public safety partners 00:27:24.480 --> 00:27:26.330 with emergency information. 00:27:26.330 --> 00:27:28.590 We undertake all of this work knowing the customers 00:27:28.590 --> 00:27:30.540 and communities that are affected 00:27:30.540 --> 00:27:33.270 and we wanna do better this year and we're going to. 00:27:33.270 --> 00:27:34.103 This is why the team 00:27:34.103 --> 00:27:36.560 that I'm representing here today is deeply committed 00:27:36.560 --> 00:27:37.790 to these goals. 00:27:37.790 --> 00:27:41.380 First and foremost, always keeping our community safe. 00:27:41.380 --> 00:27:44.050 Second, reducing the need for PSPS 00:27:44.050 --> 00:27:46.390 and third, when we have to shut off the power, 00:27:46.390 --> 00:27:47.223 improving our performance so 00:27:47.223 --> 00:27:49.930 that our customers are better informed and supported 00:27:49.930 --> 00:27:51.273 during these PSPS events. 00:27:52.200 --> 00:27:53.060 And before I hand it off 00:27:53.060 --> 00:27:55.810 to my colleagues I wanna reiterate one point 00:27:55.810 --> 00:27:57.050 that I made upfront. 00:27:57.050 --> 00:27:58.620 Today we're talking about the activities, 00:27:58.620 --> 00:28:01.160 we're talking about the things we've done over the last four 00:28:01.160 --> 00:28:03.700 to six months but we'll be measured 00:28:03.700 --> 00:28:06.150 and measuring ourselves based on our results. 00:28:06.150 --> 00:28:07.800 We can't predict or control the weather 00:28:07.800 --> 00:28:11.560 but we can respond to it in a way that our customers deserve 00:28:11.560 --> 00:28:13.620 Now, my colleagues will give a deeper dive 00:28:13.620 --> 00:28:17.280 in each of these five key areas of our action plan. 00:28:17.280 --> 00:28:18.900 So if there's no questions right now. 00:28:18.900 --> 00:28:21.343 I'll say, we'll go ahead and hand it over to Terry Ohanian. 00:28:24.400 --> 00:28:25.700 Good morning. 00:28:25.700 --> 00:28:26.547 Thank you, Steve 00:28:26.547 --> 00:28:30.480 and as Steve just mentioned, this is about results for us 00:28:30.480 --> 00:28:32.660 and customers in our high fire risk areas, 00:28:32.660 --> 00:28:34.530 they should be seeing those results this year. 00:28:34.530 --> 00:28:37.450 In fact, assuming the same weather and fuel conditions 00:28:37.450 --> 00:28:39.360 as last year, a significant number 00:28:39.360 --> 00:28:42.160 of previously impacted customers should not be seeing PSPS 00:28:42.160 --> 00:28:43.630 at all this year. 00:28:43.630 --> 00:28:45.900 To make the biggest positive impact on our customers 00:28:45.900 --> 00:28:47.730 in 2021, we focused our efforts 00:28:47.730 --> 00:28:49.970 on prioritizing grid hardening for circuits 00:28:49.970 --> 00:28:52.030 that experience the most PSPS events. 00:28:52.030 --> 00:28:55.906 So for us, that was four or more PSPS de-energizations 00:28:55.906 --> 00:28:58.790 from 2019 through January of this year. 00:28:58.790 --> 00:29:03.750 This resulted in a list of 72 frequently impacted circuits. 00:29:03.750 --> 00:29:06.370 We refer to them internally here at FICs. 00:29:06.370 --> 00:29:09.540 This became our work scope for expedited grid hardening. 00:29:09.540 --> 00:29:12.180 One of the standard electric service outage metrics 00:29:12.180 --> 00:29:15.450 that we use is customer minutes of interruption or CMI. 00:29:15.450 --> 00:29:18.290 These 72 circuits collectively experienced 00:29:18.290 --> 00:29:21.510 nearly 160 million customer minutes of interruption 00:29:21.510 --> 00:29:24.680 in 2020 associated with PSPS. 00:29:24.680 --> 00:29:25.820 To address this, 00:29:25.820 --> 00:29:29.030 we developed four primary mitigation strategies this year 00:29:29.030 --> 00:29:34.030 that together we believe will reduce this CMI by 70%. 00:29:34.260 --> 00:29:35.810 The first and most critical component, 00:29:35.810 --> 00:29:37.570 Steve mentioned this earlier, 00:29:37.570 --> 00:29:41.050 we intend to install over 700 miles of covered conductor. 00:29:41.050 --> 00:29:42.500 Covered conductor gives us the ability 00:29:42.500 --> 00:29:44.263 to raise wind speed threshold to a level 00:29:44.263 --> 00:29:46.160 that often prevents shutoff 00:29:46.160 --> 00:29:49.570 or if an event does breach the higher thresholds, 00:29:49.570 --> 00:29:53.290 the PSPS outage will be shorter in duration. 00:29:53.290 --> 00:29:56.330 Covered conductor also has reliability benefits year around. 00:29:56.330 --> 00:29:57.590 In many of these communities, 00:29:57.590 --> 00:29:58.577 we hear from residents all the time, 00:29:58.577 --> 00:30:00.620 the wind blows year around. 00:30:00.620 --> 00:30:02.860 So the nice thing about covered conductor is that 00:30:02.860 --> 00:30:05.600 it also eliminates many of these unplanned outages 00:30:05.600 --> 00:30:08.210 that result from objects, could be mylar balloons, 00:30:08.210 --> 00:30:09.840 any manner of things that can come in contact 00:30:09.840 --> 00:30:10.673 with our wires. 00:30:11.870 --> 00:30:15.080 It'll eliminate these unplanned events as well. 00:30:15.080 --> 00:30:16.810 Our progress to date, 00:30:16.810 --> 00:30:18.760 so I mentioned the 70% reduction target, 00:30:18.760 --> 00:30:20.460 that's what we're striving for. 00:30:20.460 --> 00:30:24.950 Thus far we achieved about 30% reduction in CMI already 00:30:24.950 --> 00:30:26.850 and so we feel we are well on our way to getting 00:30:26.850 --> 00:30:29.450 to the 70% reduction target. 00:30:29.450 --> 00:30:32.670 We're planning to complete the bulk of our construction work 00:30:32.670 --> 00:30:34.780 in the August and September timeframe 00:30:34.780 --> 00:30:36.770 and this is really in order to have all the measures 00:30:36.770 --> 00:30:39.260 in place no later than October 1. 00:30:39.260 --> 00:30:40.093 That's when we 00:30:40.093 --> 00:30:43.580 typically see the peak PSPS activity season begin. 00:30:43.580 --> 00:30:47.050 So we've been having bi-weekly progress meetings 00:30:47.050 --> 00:30:49.092 and as we've discussed in these meetings 00:30:49.092 --> 00:30:51.850 with Commission staff, we've had a number 00:30:51.850 --> 00:30:53.800 of construction challenges that emerge. 00:30:55.580 --> 00:30:57.603 It's not atypical for this to happen. 00:30:59.210 --> 00:31:02.260 We've encountered endangered species along our circuitry, 00:31:02.260 --> 00:31:04.380 discovered that wetlands permits are required, 00:31:04.380 --> 00:31:07.783 customer access issues and all types of agency permits 00:31:07.783 --> 00:31:10.260 and associated restrictions. 00:31:10.260 --> 00:31:14.040 Most recently we've had COVID quarantines with some 00:31:14.040 --> 00:31:15.980 of our crews so this is what created a little bit 00:31:15.980 --> 00:31:17.740 of a resource challenge for us. 00:31:17.740 --> 00:31:21.740 And also contract helicopter resources have become scarce. 00:31:21.740 --> 00:31:23.910 They've been redeployed to help fight the many fires burning 00:31:23.910 --> 00:31:26.310 in the west as we've mentioned earlier. 00:31:26.310 --> 00:31:28.850 What's important to note here is that 00:31:28.850 --> 00:31:30.840 in cases where we do experience challenges, 00:31:30.840 --> 00:31:32.023 we do not give up. 00:31:32.950 --> 00:31:34.790 We work hard to clear those challenges 00:31:34.790 --> 00:31:38.423 but we also regroup as a team to explore other options, 00:31:39.400 --> 00:31:41.680 things that will enable us to preserve some 00:31:41.680 --> 00:31:44.620 or most of the customer minutes of interruption benefits. 00:31:44.620 --> 00:31:46.900 These are typically temporary solutions. 00:31:46.900 --> 00:31:49.330 They might involve the use of a generator, 00:31:49.330 --> 00:31:51.270 might have more complex switching programs 00:31:51.270 --> 00:31:52.960 associated with them. 00:31:52.960 --> 00:31:55.090 If there's a portion of line that we can't cover, 00:31:55.090 --> 00:31:57.040 maybe we can put that generator on the other side 00:31:57.040 --> 00:31:58.630 of the line, if that portion is covered. 00:31:58.630 --> 00:32:00.550 So we are trying to do all we can. 00:32:00.550 --> 00:32:04.170 The goal is to do what we can to reduce the need 00:32:04.170 --> 00:32:05.533 for PSPS this fall. 00:32:07.000 --> 00:32:08.797 I wanna move from covered conductor to some 00:32:08.797 --> 00:32:10.132 of the other resiliency tools that we use. 00:32:10.132 --> 00:32:11.490 Sorry Oh yes. 00:32:11.490 --> 00:32:12.323 Sorry, go ahead 00:32:12.323 --> 00:32:14.280 I wanna ask a quick question here. 00:32:14.280 --> 00:32:16.920 Clarification question, thank you. 00:32:16.920 --> 00:32:21.920 So it says 70%, estimated reduction in PSPS outage, 00:32:24.570 --> 00:32:27.193 but it says duration. 00:32:27.193 --> 00:32:31.562 Do you mean that the PSPS maybe shorter 00:32:31.562 --> 00:32:35.073 or do you mean that it's prevented altogether? 00:32:35.980 --> 00:32:40.470 Yeah, it actually combines the number 00:32:40.470 --> 00:32:42.650 of events and the duration of the event. 00:32:42.650 --> 00:32:44.920 So it's really a duration metric. 00:32:44.920 --> 00:32:47.330 It's customer minutes of interruption. 00:32:47.330 --> 00:32:50.208 If you don't have an event then it contributes nothing 00:32:50.208 --> 00:32:53.130 to the duration, so that's actually the most benefit 00:32:53.130 --> 00:32:57.890 that you can achieve but when you sum up all of the minutes 00:32:57.890 --> 00:33:01.735 that each customer individually experience, 00:33:01.735 --> 00:33:03.010 that's what we consider 00:33:03.010 --> 00:33:04.650 to be customer minutes of interruption 00:33:04.650 --> 00:33:09.550 and so the reduction, that 70% is off that aggregate total. 00:33:09.550 --> 00:33:10.550 So we had in total 00:33:10.550 --> 00:33:14.750 about 160 million customer minutes of interruption 00:33:14.750 --> 00:33:19.480 and we believe we are gonna reduce that number by 70%. 00:33:19.480 --> 00:33:22.800 And is that on the 72 circuits 00:33:22.800 --> 00:33:27.000 or is that that territory wide? 00:33:27.000 --> 00:33:30.940 That's on the 72 frequently impacted circuits, correct. 00:33:30.940 --> 00:33:33.190 And just, I wanna point out, they're not all the same 00:33:33.190 --> 00:33:34.970 and with some circuits we were able 00:33:34.970 --> 00:33:38.290 to achieve what we believe to be a full mitigation 00:33:38.290 --> 00:33:42.370 of 100% reduction in duration, 00:33:42.370 --> 00:33:45.950 meaning we have some number last year and we expect 00:33:45.950 --> 00:33:47.650 with the tools that we're putting in place 00:33:47.650 --> 00:33:49.640 that we wouldn't have had an event 00:33:49.640 --> 00:33:52.780 if those mitigation were in place last year. 00:33:52.780 --> 00:33:55.560 In other cases, they're incremental improvements 00:33:55.560 --> 00:33:57.297 but it is on the frequently impacted circuits, 00:33:57.297 --> 00:33:58.643 the 72 circuits. 00:34:00.280 --> 00:34:01.770 Terry can you just, 00:34:01.770 --> 00:34:05.310 Marybel Batjer, can you, I'm sorry. 00:34:05.310 --> 00:34:08.520 Commissioner Shiroma were you finished with that question? 00:34:08.520 --> 00:34:10.283 Yes, thank you President Batjer. 00:34:11.330 --> 00:34:12.163 Thank you. 00:34:12.163 --> 00:34:14.580 I was wondering if you could just give us, 00:34:14.580 --> 00:34:17.280 of where these circuits are because we've heard 00:34:17.280 --> 00:34:18.320 in our public comments 00:34:18.320 --> 00:34:21.020 and I believe you were an attendance, (indistinct) 00:34:21.020 --> 00:34:24.893 often heard this or representatives of Edison were, 00:34:26.100 --> 00:34:28.220 that there were some areas, for example, 00:34:28.220 --> 00:34:31.120 I'll just give you an example, Simi Valley being among them 00:34:32.070 --> 00:34:33.710 and there were some other communities too, 00:34:33.710 --> 00:34:38.044 testified before us more than once actually. 00:34:38.044 --> 00:34:41.440 Are those circuits among the 72? 00:34:41.440 --> 00:34:43.480 Could you just give us a geographical sense 00:34:43.480 --> 00:34:46.220 of where these circuits are? 00:34:46.220 --> 00:34:50.810 Yeah, so there is quite a number of circuits in and around 00:34:50.810 --> 00:34:55.610 and near the Simi Valley area where the winds tend 00:34:55.610 --> 00:34:57.550 to be quite strong. 00:34:57.550 --> 00:35:00.480 I mean, obviously these are areas that are prone to PSPS 00:35:00.480 --> 00:35:05.480 and so along sort of the 14 Freeway corridor there, 00:35:06.830 --> 00:35:09.150 it involves Simi Valley. 00:35:09.150 --> 00:35:10.160 Well, that's actually further north 00:35:10.160 --> 00:35:12.590 but you've got Santa Clarita. 00:35:12.590 --> 00:35:16.160 You've got the community of Acton, Agua Dulce 00:35:17.910 --> 00:35:21.510 but also in the eastern portions of our territory, 00:35:21.510 --> 00:35:23.513 it's what we call our desert region, 00:35:24.890 --> 00:35:29.350 near the 15, 215 freeway corridors, 00:35:29.350 --> 00:35:32.490 the winds are pretty heavy in these areas as well. 00:35:32.490 --> 00:35:36.800 So most of it tends to be in sort of the northern portions 00:35:36.800 --> 00:35:39.147 of our territory and the eastern portions of our territory 00:35:39.147 --> 00:35:43.170 and the northern portions include areas like, 00:35:43.170 --> 00:35:45.910 Malibu, all the way up north 00:35:45.910 --> 00:35:49.020 to the Simi Valley area you mentioned and then 00:35:49.020 --> 00:35:52.720 up around the Acton, Agua Dulce area, 00:35:52.720 --> 00:35:54.970 and then you go, (indistinct) 00:35:54.970 --> 00:35:56.933 near our desert communities as well. 00:35:59.360 --> 00:36:02.415 Okay, thank you. (indistinct) 00:36:02.415 --> 00:36:03.248 Oh, sorry. 00:36:03.248 --> 00:36:04.320 If you wouldn't mind I just want 00:36:04.320 --> 00:36:05.670 to add a little more context 00:36:05.670 --> 00:36:09.640 around the impact of covered conductor on events 00:36:09.640 --> 00:36:13.120 and so on the page you're very focused on 70% reduction 00:36:13.120 --> 00:36:16.230 in total minutes of interruption for customers 00:36:16.230 --> 00:36:18.630 but it doesn't just reduce the duration of events, 00:36:18.630 --> 00:36:20.550 we also will have fewer events 00:36:20.550 --> 00:36:24.020 that impacts fewer customers and so that 70% focused 00:36:24.020 --> 00:36:26.530 on those customer minutes of interruption 00:36:26.530 --> 00:36:28.580 but similarly we'd also likely have 00:36:28.580 --> 00:36:30.840 approximately 60% fewer customers 00:36:30.840 --> 00:36:33.770 that would experience a PSPS event if you were to look back 00:36:33.770 --> 00:36:35.840 at the weather pattern from last year, 00:36:35.840 --> 00:36:37.760 as well as nearly a 50% reduction, 00:36:37.760 --> 00:36:39.330 just the total number of events. 00:36:39.330 --> 00:36:42.890 So there's different ways to cut that information 00:36:42.890 --> 00:36:46.440 but it does, it'll be fewer customers impacted per event. 00:36:46.440 --> 00:36:48.020 It will be fewer events 00:36:48.020 --> 00:36:49.340 and then the overall customer minutes 00:36:49.340 --> 00:36:51.290 of interruption will be shorter due to lower duration. 00:36:51.290 --> 00:36:54.880 So just by context of the impact on the circuits, 00:36:54.880 --> 00:36:56.640 based on weather that we would've seen last year, 00:36:56.640 --> 00:36:58.140 if the weather were to repeat. 00:36:59.645 --> 00:37:00.880 And I can add that you see, 00:37:00.880 --> 00:37:04.010 you mentioned the Simi Valley area, (indistinct) 00:37:04.010 --> 00:37:05.960 we have a circuit there called the Tapo 00:37:06.970 --> 00:37:08.570 and this circuit last year 00:37:08.570 --> 00:37:11.353 experienced four PSPS de-energization events. 00:37:12.230 --> 00:37:16.150 All 1,370 customers experienced at least one 00:37:16.150 --> 00:37:17.680 of those four events. 00:37:17.680 --> 00:37:20.830 There was a combined 2.8 million customer minutes 00:37:20.830 --> 00:37:23.500 of interruption, so that's our duration metric. 00:37:23.500 --> 00:37:27.340 The mitigation plan involves covered conductor, 00:37:27.340 --> 00:37:28.540 and exception, some other things, 00:37:28.540 --> 00:37:30.040 so 12 miles covered conductor. 00:37:30.990 --> 00:37:35.130 If the weather and fuel conditions in 2021 are the same 00:37:35.130 --> 00:37:37.640 as 2020 then the raised thresholds 00:37:37.640 --> 00:37:39.060 from the covered conductor, 00:37:39.060 --> 00:37:41.410 the exception we obtained and the updated switching plans 00:37:41.410 --> 00:37:45.291 that we have would result in zero PSPS events. 00:37:45.291 --> 00:37:48.470 So we're working hard to try to get, 00:37:48.470 --> 00:37:49.770 try to reduce as much as we can, 00:37:49.770 --> 00:37:53.630 to do all we can come fall to completely eliminate where 00:37:53.630 --> 00:37:58.470 it's possible or significantly reduce the number of events, 00:37:58.470 --> 00:38:01.077 customers impacted and the duration of events. 00:38:02.487 --> 00:38:04.660 Terry, this is Caroline, additional question. 00:38:04.660 --> 00:38:08.340 How many circuits outside of the 72? 00:38:08.340 --> 00:38:11.467 So what's the delta that's left that is not being, 00:38:11.467 --> 00:38:13.580 the threshold is not changing. 00:38:13.580 --> 00:38:16.330 You don't have any (indistinct) associated with that. 00:38:16.330 --> 00:38:17.750 Yeah, just 00:38:17.750 --> 00:38:19.990 because they're not a frequently impacted circuit 00:38:19.990 --> 00:38:22.330 doesn't mean we aren't working on them. 00:38:22.330 --> 00:38:25.480 We just didn't put this additional emphasis 00:38:25.480 --> 00:38:26.820 to find all we can. 00:38:26.820 --> 00:38:28.940 I mean, part of this was to ensure that we made 00:38:28.940 --> 00:38:30.690 as big an impact for those customers 00:38:30.690 --> 00:38:32.410 that experienced the most impact 00:38:33.250 --> 00:38:35.720 but we're also installing covered conductor 00:38:35.720 --> 00:38:39.040 on other circuitry outside of the FICs 00:38:39.040 --> 00:38:42.970 and so there's definitely a considerable effort to do that. 00:38:42.970 --> 00:38:44.850 I don't have the circuit count. 00:38:44.850 --> 00:38:48.590 I can roughly say from a CMI perspective, 00:38:48.590 --> 00:38:53.560 60% of the CMI is on the FICs, 40% is on the non-FICs 00:38:53.560 --> 00:38:56.570 but many of these non-FICs did not, 00:38:56.570 --> 00:38:58.260 they didn't meet that threshold of four 00:38:58.260 --> 00:39:00.400 or more PSPS de-energization events, 00:39:00.400 --> 00:39:01.810 so they weren't quite as impacted 00:39:01.810 --> 00:39:03.203 but we are working on them. 00:39:04.280 --> 00:39:06.700 Like I said, just maybe not to the extent that we are 00:39:06.700 --> 00:39:09.443 with the FICs, with the frequently impacted circuits. 00:39:13.080 --> 00:39:13.913 Yeah, President Batjer, this is Daniel. 00:39:13.913 --> 00:39:16.535 Can I ask a quick question here? 00:39:16.535 --> 00:39:18.183 Yeah, please, go. 00:39:18.183 --> 00:39:19.110 Soon to stop. (indistinct) 00:39:19.110 --> 00:39:21.570 Terry, the 70% for estimated reduction, 00:39:21.570 --> 00:39:24.600 does it take into account what you guys have noted 00:39:24.600 --> 00:39:28.520 as far as 200 out of the 700 miles that you're looking 00:39:28.520 --> 00:39:31.360 to harden is in a low to medium confidence 00:39:31.360 --> 00:39:33.513 of being completed by the target date? 00:39:34.562 --> 00:39:39.562 Yeah, so it does factor that into account. 00:39:40.150 --> 00:39:44.790 If we were to achieve the 100% execution level, 00:39:44.790 --> 00:39:48.563 we would be at around 78% CMI reduction. 00:39:49.480 --> 00:39:54.230 So we recognize and we're aware that challenges can emerge 00:39:54.230 --> 00:39:55.960 and things can get in the way. 00:39:55.960 --> 00:39:58.590 We are fighting for every last CMI. 00:39:58.590 --> 00:40:00.470 So I wanna make that clear and we have meetings 00:40:00.470 --> 00:40:04.360 almost every week to go over whatever the latest challenges 00:40:04.360 --> 00:40:07.503 and they occur on a very regular basis. 00:40:08.630 --> 00:40:11.960 The goal is to continue to work to clear 00:40:11.960 --> 00:40:13.130 whatever the barrier is. 00:40:13.130 --> 00:40:14.060 Sometimes we can't. 00:40:14.060 --> 00:40:16.650 So for example, in several of our circuits, 00:40:16.650 --> 00:40:19.050 the Arroyo toad has been discovered 00:40:19.050 --> 00:40:21.530 and what we're told by our biologists 00:40:21.530 --> 00:40:24.260 and environmental personnel is that we cannot work 00:40:24.260 --> 00:40:25.960 in those areas until October 20th. 00:40:26.867 --> 00:40:29.630 So that's just too late for us, 00:40:29.630 --> 00:40:32.980 recognizing PSPS can really begin in earnest in October. 00:40:32.980 --> 00:40:35.630 so we are looking for alternative ways 00:40:35.630 --> 00:40:39.460 and in one case, there's a small segment of one 00:40:39.460 --> 00:40:41.740 of the circuits that is gonna remain uncovered. 00:40:41.740 --> 00:40:44.990 It affects one customer but beyond 00:40:44.990 --> 00:40:47.140 that circuitry we're gonna put in a generator 00:40:47.140 --> 00:40:50.260 and during a PSPS event, so that portion will be covered 00:40:50.260 --> 00:40:52.140 so we can generate it. 00:40:52.140 --> 00:40:56.110 It's more complicated but we feel we have an obligation 00:40:56.110 --> 00:41:00.870 to do what we can to preserve as much of the CMI benefit 00:41:00.870 --> 00:41:03.890 as we can but it does account for the fact 00:41:03.890 --> 00:41:06.910 that there's likely gonna be some challenges that emerge 00:41:06.910 --> 00:41:09.250 that prevent us from accomplishing all the work 00:41:09.250 --> 00:41:11.540 by October 1. Great, thank you. 00:41:11.540 --> 00:41:14.070 It's good to know you're not overestimating a goal 00:41:14.070 --> 00:41:15.430 that may not be realistic. 00:41:15.430 --> 00:41:16.860 So appreciate that clarification now. 00:41:16.860 --> 00:41:18.623 Thank you. You're welcome. 00:41:20.438 --> 00:41:21.900 I think I was talking about, 00:41:21.900 --> 00:41:23.450 were there any other questions? 00:41:25.408 --> 00:41:28.410 Okay, so I was talking about some of the other tools 00:41:28.410 --> 00:41:31.540 that we use, segmentation of weather stations. 00:41:31.540 --> 00:41:34.420 This was really a focus area for us last year 00:41:34.420 --> 00:41:36.620 and we're continuing to build upon that this year, 00:41:36.620 --> 00:41:39.260 looking for incremental opportunities to expand 00:41:39.260 --> 00:41:41.453 as part of our 2021 action plan. 00:41:42.720 --> 00:41:45.560 And then beyond these tools, we also look for areas 00:41:45.560 --> 00:41:48.310 that we can develop reasonable exceptions to our protocols, 00:41:48.310 --> 00:41:50.310 which would enable us to reduce CMI. 00:41:50.310 --> 00:41:52.340 So for example, portions of our circuits 00:41:52.340 --> 00:41:55.140 that might have crossed a recent burn scar 00:41:55.140 --> 00:41:57.870 that may be at a lower risk for a consequential wildfire. 00:41:57.870 --> 00:42:00.380 So in areas like these, we were able to 00:42:00.380 --> 00:42:04.170 either increase the thresholds to the same level as those, 00:42:04.170 --> 00:42:05.710 with circuits with covered conductor 00:42:05.710 --> 00:42:10.710 or entirely remove customers from PSPS scope. 00:42:11.410 --> 00:42:13.350 So in total, circuit exceptions 00:42:13.350 --> 00:42:15.690 and other protocol adjustments have allowed us 00:42:15.690 --> 00:42:18.100 to remove 81,000 customers from scope. 00:42:18.100 --> 00:42:21.530 Steve mentioned this earlier and having concluded 00:42:21.530 --> 00:42:23.700 that these customers will not be de-energized, 00:42:23.700 --> 00:42:27.823 we're also removing them from all PSPS notifications. 00:42:27.823 --> 00:42:30.530 The idea here is we wanna reduce the frustration 00:42:30.530 --> 00:42:31.803 of over notification. 00:42:33.980 --> 00:42:38.980 So without, this fall, when PSPS starts up again, 00:42:40.840 --> 00:42:43.943 our goal is to also measure the results. 00:42:44.829 --> 00:42:49.280 We're saying an expected 70% reduction in duration 00:42:50.290 --> 00:42:52.160 but when we do have events, 00:42:52.160 --> 00:42:55.020 we're gonna measure the actual outcomes, what happened, 00:42:55.020 --> 00:42:57.700 how effective were the plans that we put in place? 00:42:57.700 --> 00:42:58.970 I mentioned the Tapo earlier, 00:42:58.970 --> 00:43:01.950 the expectation here is identical weather events 00:43:01.950 --> 00:43:05.330 should result in no PSPS de-energization. 00:43:05.330 --> 00:43:07.570 We can't predict what the weather is gonna be, fall 00:43:07.570 --> 00:43:09.500 but we can measure how we do 00:43:09.500 --> 00:43:12.830 and that can also help inform us where we may need 00:43:12.830 --> 00:43:14.520 to target additional covered conductor 00:43:14.520 --> 00:43:16.383 or other mitigations for 2022. 00:43:18.430 --> 00:43:21.230 So one last thing I was gonna point out. 00:43:21.230 --> 00:43:23.150 We heard this last time at this meeting 00:43:23.150 --> 00:43:25.793 and from our various community meetings 00:43:25.793 --> 00:43:27.700 to provide information 00:43:27.700 --> 00:43:30.280 on the 72 frequently impacted circuits 00:43:30.280 --> 00:43:31.940 to our customers and community. 00:43:31.940 --> 00:43:34.330 Each of the 72 circuits has 00:43:34.330 --> 00:43:36.240 it's own web page showing the work scope, 00:43:36.240 --> 00:43:38.290 the intended benefits and progress. 00:43:38.290 --> 00:43:39.370 There's also a lookup feature 00:43:39.370 --> 00:43:42.460 that lets customers input their address to see 00:43:42.460 --> 00:43:44.730 if they're on an impacted circuit 00:43:44.730 --> 00:43:46.280 and that information is all available 00:43:46.280 --> 00:43:48.203 at sce.com/pspsenhancements. 00:43:51.360 --> 00:43:53.423 So that concludes my portion. 00:43:54.610 --> 00:43:59.610 If there's no questions, I'll hand it over to Ranbir Sekhon 00:44:00.300 --> 00:44:03.040 to talk more about our other mitigations 00:44:03.040 --> 00:44:05.490 and our PSPS execution. 00:44:05.490 --> 00:44:07.240 I just have one quick question 00:44:07.240 --> 00:44:09.290 before you do the handoff Terry 00:44:09.290 --> 00:44:12.890 and that is how do you notify folks about the information 00:44:12.890 --> 00:44:16.570 that's on the website, where they can look up their address? 00:44:16.570 --> 00:44:20.880 How widespread is that communication and that information? 00:44:20.880 --> 00:44:25.610 Is it in a bill, a flyer that goes with their bill 00:44:25.610 --> 00:44:27.623 or how are you communicating to your customers? 00:44:27.623 --> 00:44:29.693 Are you just putting it on the website? 00:44:30.632 --> 00:44:32.360 (indistinct) 00:44:32.360 --> 00:44:33.850 I know and I may ask for help here 00:44:33.850 --> 00:44:37.360 but we have shared it in our community meetings 00:44:37.360 --> 00:44:41.120 and other meetings with elected officials. 00:44:41.120 --> 00:44:42.770 So there's awareness around there 00:44:43.730 --> 00:44:45.590 and we've been sharing that information 00:44:45.590 --> 00:44:47.620 even before we had all the information up 00:44:47.620 --> 00:44:50.500 because we wanted to try to get the word out 00:44:50.500 --> 00:44:53.590 and I think we've referenced it in some other articles 00:44:53.590 --> 00:44:54.979 but I'm not entirely sure, 00:44:54.979 --> 00:44:57.300 I'm not sure if someone else on the call knows some 00:44:57.300 --> 00:44:58.628 of the other methods that we've used 00:44:58.628 --> 00:45:00.350 to communicate Terry, Steve. 00:45:00.350 --> 00:45:02.010 So this, we actually email it to all 00:45:02.010 --> 00:45:03.377 of the impacted customers 00:45:03.377 --> 00:45:07.720 and so for all those we have a email address for, 00:45:07.720 --> 00:45:10.313 we've been improving our total database of customers 00:45:10.313 --> 00:45:12.460 that we have contact info for. 00:45:12.460 --> 00:45:14.750 So we directly send them an email with these updates 00:45:14.750 --> 00:45:16.437 on the new information that's available 00:45:16.437 --> 00:45:18.640 and the tools available on the website 00:45:18.640 --> 00:45:20.520 and Jessica Lim can speak more to this when she comes 00:45:20.520 --> 00:45:23.353 to talk about our customer notifications and outreach. 00:45:24.544 --> 00:45:25.930 Okay, I appreciate that. 00:45:25.930 --> 00:45:28.010 I'll also add that we send letters mailed 00:45:28.010 --> 00:45:30.393 to customers as well. Good. 00:45:31.270 --> 00:45:33.650 So much communicate, communicate, communicate 00:45:33.650 --> 00:45:35.216 and repeat, repeat, repeat. 00:45:35.216 --> 00:45:37.566 It's the only way you can actually get it done. 00:45:39.210 --> 00:45:40.043 Well said. 00:45:40.043 --> 00:45:42.540 Thank you President Batjer Thank you. 00:45:42.540 --> 00:45:44.500 Yep, thanks Terry for that. 00:45:44.500 --> 00:45:48.220 We can move on to the next slide and also just to add on 00:45:48.220 --> 00:45:50.040 to what Terry was discussing. 00:45:50.040 --> 00:45:51.890 Our duration forecast, 00:45:51.890 --> 00:45:55.290 reduction forecast for all the HFRA is 50% 00:45:55.290 --> 00:45:57.290 versus the 70% reduction on FICs. 00:45:57.290 --> 00:45:59.220 So that's just a fact that addresses the question 00:45:59.220 --> 00:46:00.640 that was asked. 00:46:00.640 --> 00:46:04.410 For all of HFRA we're expecting to see a 50% reduction 00:46:04.410 --> 00:46:05.607 in duration in CMI. 00:46:08.040 --> 00:46:09.320 So moving on. 00:46:09.320 --> 00:46:11.430 In addition to the grid hardening mitigation discussed 00:46:11.430 --> 00:46:13.550 by Terry, our wildfire mitigation plan 00:46:13.550 --> 00:46:15.350 also includes other further key activities, 00:46:15.350 --> 00:46:19.010 including a high fire risk inspection program. 00:46:19.010 --> 00:46:20.860 As part of our summer readiness activities, 00:46:20.860 --> 00:46:23.770 we have accelerated inspections in areas most vulnerable 00:46:23.770 --> 00:46:26.980 to PSPS to reduce the kind of repair issues 00:46:26.980 --> 00:46:30.940 that could otherwise potentially lower thresholds for PSPS. 00:46:30.940 --> 00:46:34.400 Our inspection program uses both ground and aerial programs 00:46:34.400 --> 00:46:37.877 to create a 360 degree view of our assets 00:46:37.877 --> 00:46:41.900 and you can see in the photo of the drone to the right. 00:46:41.900 --> 00:46:44.040 As of July 30th, we are ahead of plan 00:46:44.040 --> 00:46:46.080 for our ground-based inspections and on track 00:46:46.080 --> 00:46:49.240 for our aerial-based inspections for 2021. 00:46:49.240 --> 00:46:51.610 We also use infrared and Corona inspection 00:46:51.610 --> 00:46:53.370 to detect deterioration on lines 00:46:53.370 --> 00:46:55.150 and connection points that are not visible 00:46:55.150 --> 00:46:57.610 with the naked eye and we have met our goals. 00:46:57.610 --> 00:47:00.180 We expect 50% of those circuits located 00:47:00.180 --> 00:47:01.960 in our HFRA. 00:47:01.960 --> 00:47:04.700 These inspections are highly effective. 00:47:04.700 --> 00:47:07.900 SCE began its high fire risk inspection program in 2019 00:47:07.900 --> 00:47:11.790 and we have found 66% fewer conditions requiring mitigation 00:47:11.790 --> 00:47:13.690 on the same structures year over year. 00:47:15.950 --> 00:47:18.493 Any questions here before I move on to the next slide? 00:47:20.683 --> 00:47:22.440 I do have a question. Sure 00:47:23.674 --> 00:47:26.674 Commissioner Rechtschaffen 00:47:31.080 --> 00:47:31.913 No, I'm sorry. 00:47:34.650 --> 00:47:37.660 Yeah, what is an area of concern exactly? 00:47:37.660 --> 00:47:38.960 How are you defining that? 00:47:39.950 --> 00:47:41.503 So the areas of concern are something 00:47:41.503 --> 00:47:43.193 that we look at each year, 00:47:44.260 --> 00:47:48.160 and these are areas where we might have no fire history. 00:47:48.160 --> 00:47:49.580 So there haven't been any recent fires. 00:47:49.580 --> 00:47:52.060 So there's a moderate dry brush in that area. 00:47:52.060 --> 00:47:54.280 There's other weather data indicating 00:47:54.280 --> 00:47:57.880 that this area could propagate a very large fire. 00:47:57.880 --> 00:48:00.920 So those are how we identify our areas of concerns. 00:48:00.920 --> 00:48:05.740 Our fire science team looks at all of our historical data. 00:48:05.740 --> 00:48:08.127 This year, we identified about 15 areas of concern 00:48:08.127 --> 00:48:11.430 and these are areas where we are more focused on, 00:48:11.430 --> 00:48:12.980 doing additional inspections, 00:48:12.980 --> 00:48:15.040 doing additional remediation and making sure 00:48:15.040 --> 00:48:18.170 that we're prepared for our PSPS season. 00:48:18.170 --> 00:48:20.570 So it's part of our summer readiness activities. 00:48:22.130 --> 00:48:22.963 Thank you. 00:48:24.060 --> 00:48:25.303 I have a question. 00:48:26.500 --> 00:48:30.300 So Ranbir, you said 66% reduction 00:48:30.300 --> 00:48:33.050 in your findings from the inspections. 00:48:33.050 --> 00:48:35.250 What are the actual numbers of the findings? 00:48:37.509 --> 00:48:41.330 I don't have that information available to me right now 00:48:41.330 --> 00:48:43.513 and just keep, I got it. 00:48:47.370 --> 00:48:48.390 Yeah director, 00:48:48.390 --> 00:48:50.640 I don't have the number available right now, 00:48:50.640 --> 00:48:53.240 maybe we can get it during the call and put it back. 00:48:54.220 --> 00:48:57.280 Generally, we're doing 150 00:48:58.366 --> 00:49:02.670 to 200,000 inspections each season. 00:49:02.670 --> 00:49:05.840 The find rates have dropped over time. 00:49:05.840 --> 00:49:08.660 I believe the find rates are below 5% now 00:49:08.660 --> 00:49:11.550 but we're still talking about a few tens of thousands 00:49:11.550 --> 00:49:13.110 of findings. 00:49:13.110 --> 00:49:16.720 Now those range from our priority ones, 00:49:16.720 --> 00:49:18.090 which are the ones that we have to go out 00:49:18.090 --> 00:49:21.940 and make safe right away and have them within 72 hours 00:49:21.940 --> 00:49:24.770 and those are a very small number in the hundreds, 00:49:24.770 --> 00:49:25.880 I believe. 00:49:25.880 --> 00:49:28.490 The priority twos are a large chunk and those are the ones 00:49:28.490 --> 00:49:29.840 that generally need to be completed 00:49:29.840 --> 00:49:31.547 within the next six months or so 00:49:31.547 --> 00:49:33.160 and there's a whole lot of priority threes 00:49:33.160 --> 00:49:35.000 that have five years to complete 00:49:35.000 --> 00:49:36.980 and so it gives you a sense of the order of magnitude. 00:49:36.980 --> 00:49:39.880 We'll see if we can get the specific numbers on the number 00:49:39.880 --> 00:49:42.353 of findings we're talking about here. 00:49:42.353 --> 00:49:44.630 Okay, thank you. 00:49:44.630 --> 00:49:46.780 Okay, so let's move on to the next slide. 00:49:49.700 --> 00:49:51.530 So our vegetation management activities are 00:49:51.530 --> 00:49:54.760 also significantly contribute to reductions in both wildfire 00:49:54.760 --> 00:49:56.530 and PSPS risk. 00:49:56.530 --> 00:49:57.950 Vegetation, such as palm fronds 00:49:57.950 --> 00:50:00.081 and branches regularly become airborne 00:50:00.081 --> 00:50:02.530 during windstorms and can present real wildfire risk. 00:50:02.530 --> 00:50:04.780 For example, airborne vegetation 00:50:04.780 --> 00:50:06.990 may contact bare electrical wire, ignite and fall 00:50:06.990 --> 00:50:09.940 to the ground or branches from nearby trees could break off 00:50:09.940 --> 00:50:12.630 and fall onto our lines in windy conditions. 00:50:12.630 --> 00:50:14.710 Therefore vegetation management continues to be one 00:50:14.710 --> 00:50:16.930 of our primary mitigation measures. 00:50:16.930 --> 00:50:19.180 We know that these efforts are effective. 00:50:19.180 --> 00:50:22.470 Where SCE has experienced expanded 00:50:22.470 --> 00:50:24.110 vegetation clearance instances 00:50:24.110 --> 00:50:25.380 and removed trees that could fall 00:50:25.380 --> 00:50:28.450 into its lines, there have been 50% fewer tree 00:50:28.450 --> 00:50:31.280 or vegetation course faults than the historic average 00:50:33.140 --> 00:50:35.397 After we identified that palms caused approximately three 00:50:35.397 --> 00:50:37.300 and a half times more interruptions 00:50:37.300 --> 00:50:38.730 than the next most frequent tree type, 00:50:38.730 --> 00:50:40.930 we introduced our palm program. 00:50:40.930 --> 00:50:44.070 Palms are very fast growing, require more frequent trimming, 00:50:44.070 --> 00:50:46.120 in heavy winds their fronds sway dramatically 00:50:46.120 --> 00:50:48.640 and dead fronds can easily detach from the mainstem 00:50:48.640 --> 00:50:51.800 and drop into it or fly into electrical lines. 00:50:51.800 --> 00:50:53.760 Vegetation is not the only source of debris 00:50:53.760 --> 00:50:55.010 that can contact our lines. 00:50:55.010 --> 00:50:57.940 We often see mylar balloons and other objects blow 00:50:57.940 --> 00:50:59.920 into our lines during windstorms, for example 00:50:59.920 --> 00:51:02.600 tops and last year even a trampoline. 00:51:02.600 --> 00:51:04.030 This is why vegetation management 00:51:04.030 --> 00:51:07.413 in of itself is not a replacement strategy for PSPS. 00:51:10.030 --> 00:51:12.730 Any questions here before I move on to the next slide. 00:51:14.390 --> 00:51:16.720 Would you repeat that last sentence? 00:51:16.720 --> 00:51:19.300 I'm not sure I understood it. 00:51:19.300 --> 00:51:21.283 That vegetation management is not? 00:51:22.340 --> 00:51:24.330 Or would you finish the sentence? 00:51:24.330 --> 00:51:26.640 Sure, what I said was that, 00:51:26.640 --> 00:51:28.600 vegetation is not the only source of debris 00:51:28.600 --> 00:51:29.900 that can contact our lines. 00:51:29.900 --> 00:51:32.103 So we often see many other types of debris 00:51:32.103 --> 00:51:35.610 such as mylar balloons or objects that are flown into 00:51:35.610 --> 00:51:38.760 and hit our lines for example, tops, 00:51:38.760 --> 00:51:41.400 last year we even saw a trampoline, I mentioned 00:51:41.400 --> 00:51:45.910 and so this is why vegetation management is not 00:51:45.910 --> 00:51:49.761 in of itself a replacement strategy for PSPS 00:51:49.761 --> 00:51:51.710 So just because we've trimmed trees 00:51:51.710 --> 00:51:54.490 and we've removed vegetation from our, the rights of ways 00:51:54.490 --> 00:51:57.660 it doesn't mean that we can stop using PSPS as a tool 00:51:57.660 --> 00:52:00.900 of last resort because of many other debris 00:52:00.900 --> 00:52:02.400 that could fly into our lines. 00:52:03.490 --> 00:52:05.951 Okay, thank you for the explanation, 00:52:05.951 --> 00:52:07.951 for the repeat, thank you. Thank you. 00:52:10.265 --> 00:52:11.500 (indistinct) no other questions, 00:52:11.500 --> 00:52:13.100 let's move on to the next slide. 00:52:16.524 --> 00:52:18.820 So we know that transparency around that decision making 00:52:18.820 --> 00:52:20.070 and thresholds for activation 00:52:20.070 --> 00:52:21.980 and de-energization are important issues 00:52:21.980 --> 00:52:25.310 for this Commission, our customers and our partners. 00:52:25.310 --> 00:52:28.260 To prepare for the 2021 fire season we have looked 00:52:28.260 --> 00:52:30.263 at both refining these decisions as we (indistinct) 00:52:30.263 --> 00:52:32.450 in a grid and providing more information 00:52:32.450 --> 00:52:35.210 about how we have come to these decisions. 00:52:35.210 --> 00:52:38.050 PSPS decisions are based on quantitative analysis 00:52:38.050 --> 00:52:40.480 while accounting for qualitative factors, such as 00:52:40.480 --> 00:52:43.423 for fire (indistinct) and emergency management impacts. 00:52:44.490 --> 00:52:46.980 The fire potential index or FPI is the formula 00:52:46.980 --> 00:52:48.530 that estimates fire potential based 00:52:48.530 --> 00:52:51.210 on factors which include the live fuel moisture, 00:52:51.210 --> 00:52:53.530 the dead fuel moisture, the state of cured grasses 00:52:53.530 --> 00:52:56.000 and other environmental characteristics. 00:52:56.000 --> 00:52:59.750 So SCE, we currently use an FPI threshold of 12, system-wide 00:52:59.750 --> 00:53:02.060 for activation, which was validated by looking 00:53:02.060 --> 00:53:04.570 at over 25 years of historical fires. 00:53:04.570 --> 00:53:06.540 However, we are evaluating 00:53:06.540 --> 00:53:09.110 whether we can set FPI threshold separately for each 00:53:09.110 --> 00:53:11.380 of our climate zones in our service area, 00:53:11.380 --> 00:53:13.370 based on a more granular review 00:53:13.370 --> 00:53:14.820 of historical fire activity. 00:53:14.820 --> 00:53:16.340 And just to add some context here, 00:53:16.340 --> 00:53:21.140 within our territory we have 11 fire climate zones 00:53:21.140 --> 00:53:24.450 and about six of them are in a high fire area. 00:53:24.450 --> 00:53:25.760 So we were talking about looking 00:53:25.760 --> 00:53:27.780 at updating our thresholds 00:53:27.780 --> 00:53:30.493 on six of those high fire climate zones. 00:53:31.520 --> 00:53:33.940 This change would allow us to increase FPI threshold 00:53:33.940 --> 00:53:35.520 for many circuits. 00:53:35.520 --> 00:53:37.280 We plan to provide an update to the Commission 00:53:37.280 --> 00:53:39.070 as part of our bi-weekly action plan updates 00:53:39.070 --> 00:53:39.903 in the coming weeks. 00:53:39.903 --> 00:53:42.537 We are in the works right now to finalize that proposal 00:53:42.537 --> 00:53:44.500 and we will be sharing it with the Commission 00:53:44.500 --> 00:53:45.543 in the coming weeks. 00:53:47.060 --> 00:53:48.080 I will turn to wind speeds. 00:53:48.080 --> 00:53:51.420 As a general rule SCE's wind speed threshold 00:53:51.420 --> 00:53:54.630 for activating the PSPS protocol are set at the lower 00:53:54.630 --> 00:53:57.340 of the 99% of wind speeds for that local area 00:53:57.340 --> 00:53:58.830 or of the circuit 00:53:58.830 --> 00:54:01.010 or the National Weather Service wind advisory level, 00:54:01.010 --> 00:54:03.260 which is 31 miles per hour sustained 00:54:03.260 --> 00:54:05.460 and 46 miles per hour gust. 00:54:05.460 --> 00:54:07.640 The national weather service cap represents the wind speed 00:54:07.640 --> 00:54:09.807 at which the National Weather Service has determined 00:54:09.807 --> 00:54:12.620 the debris can become airborne. 00:54:12.620 --> 00:54:14.280 And reiterating from the previous slide, 00:54:14.280 --> 00:54:16.690 as much as we can prune and remediate vegetation 00:54:16.690 --> 00:54:19.340 in our rights of ways, we cannot protect our lines 00:54:19.340 --> 00:54:20.630 from all debris. 00:54:20.630 --> 00:54:23.240 Again, we don't see a lot of trampolines but we do see a lot 00:54:23.240 --> 00:54:26.093 of tops and other debris whenever we have extreme winds. 00:54:27.040 --> 00:54:28.980 Fortunately, results show 00:54:28.980 --> 00:54:32.020 that covered conductors does protect our lines 00:54:32.020 --> 00:54:35.410 on fully covered segments if they can be isolated 00:54:35.410 --> 00:54:37.130 from non-covered segments. 00:54:37.130 --> 00:54:38.200 For covered circuits, 00:54:38.200 --> 00:54:40.740 we typically will be increasing the wind speed threshold 00:54:40.740 --> 00:54:41.940 for activation 00:54:41.940 --> 00:54:44.480 to the National Weather Service high wind warning level 00:54:44.480 --> 00:54:49.273 of 40 miles per hour sustained with 58 miles per hour gusts. 00:54:50.410 --> 00:54:51.490 These are the wind speed values 00:54:51.490 --> 00:54:53.230 where the National Weather Service has determined 00:54:53.230 --> 00:54:55.340 that infrastructure damage may occur 00:54:55.340 --> 00:54:57.340 and when there is an increased threat from tree 00:54:57.340 --> 00:54:59.760 or branches breaking off and becoming airborne, 00:54:59.760 --> 00:55:01.730 striking out equipment. 00:55:01.730 --> 00:55:05.070 As Terry mentioned before, by increasing our threshold, 00:55:05.070 --> 00:55:08.270 we will reach these higher wind speeds much later 00:55:08.270 --> 00:55:10.250 and the events should typically end earlier 00:55:10.250 --> 00:55:11.863 for customers on our circuits. 00:55:12.800 --> 00:55:14.790 One issue that has come up a lot 00:55:14.790 --> 00:55:17.750 for scrutiny is our de-energization protocols. 00:55:17.750 --> 00:55:18.690 In large events 00:55:18.690 --> 00:55:21.705 we cannot de-energize every circuit simultaneously 00:55:21.705 --> 00:55:23.900 and we do not want circuits crossing the threshold 00:55:23.900 --> 00:55:25.750 into unsafe wind speeds, 00:55:25.750 --> 00:55:28.480 therefore we use a prioritization framework 00:55:28.480 --> 00:55:30.610 to differentiate between this. 00:55:30.610 --> 00:55:32.290 Circuits that would have a higher likelihood 00:55:32.290 --> 00:55:35.270 to contribute to a significant wildfire are de-energized 00:55:35.270 --> 00:55:37.133 before other less risky circuits. 00:55:38.920 --> 00:55:40.070 All of this information 00:55:40.070 --> 00:55:43.840 that I've just shared has been a focused effort for us 00:55:43.840 --> 00:55:45.050 to increase transparency. 00:55:45.050 --> 00:55:47.450 We have laid out our decision-making process 00:55:47.450 --> 00:55:50.800 in a technical paper and adapted that into a fact sheet. 00:55:50.800 --> 00:55:53.140 Both of these are available at the web address at the bottom 00:55:53.140 --> 00:55:54.720 of this page and as we refine 00:55:54.720 --> 00:55:57.670 that FPI we will provide a revision to this technical paper 00:55:57.670 --> 00:55:59.610 to clarify this change. 00:55:59.610 --> 00:56:02.670 We've shared this technical paper in our community meetings 00:56:02.670 --> 00:56:05.760 and in ,our engagements and we continue to share it 00:56:05.760 --> 00:56:07.680 whenever we have contacts with our customers, 00:56:07.680 --> 00:56:10.413 but this information is available for them to look at. 00:56:12.450 --> 00:56:14.690 Any questions on this slide? 00:56:14.690 --> 00:56:19.220 Ranbir, do you post in real time your determination 00:56:19.220 --> 00:56:21.775 of what the fire potential index is 00:56:21.775 --> 00:56:24.463 or where wind speeds are? 00:56:26.680 --> 00:56:29.147 We don't post that. (indistinct) 00:56:29.147 --> 00:56:29.980 Do you share that 00:56:29.980 --> 00:56:32.763 with the other local emergency management officials? 00:56:34.730 --> 00:56:35.607 Yeah, so I'm gonna be talking 00:56:35.607 --> 00:56:38.120 about our public safety partner portal 00:56:38.120 --> 00:56:40.230 in a minute where we do post a lot of information 00:56:40.230 --> 00:56:42.070 and a lot of information is available 00:56:42.070 --> 00:56:43.350 to our public safety partners 00:56:43.350 --> 00:56:45.450 and critical infrastructure customers 00:56:45.450 --> 00:56:49.170 but from a general awareness for the public we are working 00:56:49.170 --> 00:56:52.520 towards being able to post a five-day forecast 00:56:52.520 --> 00:56:55.140 and a FPI forecast on our website. 00:56:55.140 --> 00:56:57.304 That's something that's gonna be coming later on 00:56:57.304 --> 00:57:00.233 in the year, probably by year end or early in 2022. 00:57:01.670 --> 00:57:04.330 Is there any reason you can't post this information 00:57:04.330 --> 00:57:07.503 as you develop it in real time to the public? 00:57:09.828 --> 00:57:12.920 Like I said, that is something that we are trying to do 00:57:12.920 --> 00:57:16.320 so there is some backend work that we need to do to be able 00:57:16.320 --> 00:57:19.350 to post it real-time as we are developing the forecast. 00:57:19.350 --> 00:57:22.463 So the forecast that we do are done twice a day. 00:57:23.350 --> 00:57:26.480 So as we have those forecasts available, we will be sharing 00:57:26.480 --> 00:57:29.220 that information on our website once we've got 00:57:29.220 --> 00:57:34.220 that constructed and available for public consumption. 00:57:36.608 --> 00:57:38.290 [President Batjer] Ranbir, I have a quick question too 00:57:38.290 --> 00:57:39.633 about wind speeds. 00:57:42.349 --> 00:57:46.550 Have you guys reviewed all of the PSPSs that you called, 00:57:46.550 --> 00:57:50.360 literally that you activated, not just all the notifications 00:57:50.360 --> 00:57:52.600 that you gave but the actual call 00:57:52.600 --> 00:57:55.043 and what the wind speed was at that time? 00:57:55.043 --> 00:57:56.420 I remember one in particular, 00:57:56.420 --> 00:57:59.600 I think Director Ghilarducci is gonna remember this too 00:58:00.990 --> 00:58:03.370 in the Santa Barbara PSPS, 00:58:03.370 --> 00:58:06.400 where our information was much different, 00:58:06.400 --> 00:58:09.490 that wind speeds at a sustained amount were far less 00:58:09.490 --> 00:58:14.490 than 31 miles per hour however, you all called the PSPS 00:58:14.930 --> 00:58:18.220 and I believe in the same, not shared territory 00:58:18.220 --> 00:58:23.220 but you are in a nexus with PG&E 00:58:23.250 --> 00:58:28.250 and they did not have a sustained miles an hour of wind 00:58:28.450 --> 00:58:29.503 that you all or, 00:58:30.395 --> 00:58:34.280 we were a little bit perplexed why it was called. 00:58:34.280 --> 00:58:36.980 I just wondered if you had looked back to last year in terms 00:58:36.980 --> 00:58:39.660 of lessons learned and what you've done in comparison 00:58:39.660 --> 00:58:44.660 or any corrective actions on making sure that you really are 00:58:45.220 --> 00:58:49.023 in a sustained wind situation of 31 miles an hour. 00:58:51.150 --> 00:58:52.753 Yeah, so we regularly, 00:58:52.753 --> 00:58:55.340 in our events are monitoring wind speeds 00:58:55.340 --> 00:58:59.210 from weather stations and our mobile weather stations 00:58:59.210 --> 00:59:00.930 and in all cases where we are forecasting 00:59:00.930 --> 00:59:03.530 to exceed our threshold that I described previously, 00:59:04.920 --> 00:59:06.960 we did hit the gust threshold 00:59:06.960 --> 00:59:10.333 and de-energization threshold prioritized for that risk. 00:59:11.343 --> 00:59:14.180 So we may not have been in the sustain. 00:59:14.180 --> 00:59:16.390 So remember, there's two categories that we have, 00:59:16.390 --> 00:59:18.580 the sustained and then the gust 00:59:18.580 --> 00:59:20.310 and both of those are extremely important 00:59:20.310 --> 00:59:23.120 because gusts can cause debris to start moving around 00:59:23.120 --> 00:59:25.730 and so whenever we have looked at our history, 00:59:25.730 --> 00:59:29.090 we have seen that we have breached those gust thresholds 00:59:29.090 --> 00:59:31.693 when we have de-energized a circuit. 00:59:32.760 --> 00:59:34.274 Yeah and Ranbir, maybe I could add 00:59:34.274 --> 00:59:35.290 on a little bit as well. 00:59:35.290 --> 00:59:38.120 As we look back at the, it wasn't just last year 00:59:38.120 --> 00:59:39.270 but prior years, we are looking 00:59:39.270 --> 00:59:41.550 to see when did we de-energize relative 00:59:41.550 --> 00:59:43.133 to those thresholds. 00:59:44.630 --> 00:59:46.550 I'd say the standard or the number 00:59:46.550 --> 00:59:49.890 that's often used are those 31 mile per hour sustained 00:59:49.890 --> 00:59:52.433 and 46 gust. 00:59:53.430 --> 00:59:55.610 There's a number of circuits where the thresholds are lower 00:59:55.610 --> 00:59:57.810 and the threshold may be lower for a number of factors. 00:59:57.810 --> 01:00:00.310 We look at historically the outages that, 01:00:00.310 --> 01:00:02.917 the wind-driven outages that occurred on circuits 01:00:02.917 --> 01:00:04.630 and we do have some circuits 01:00:04.630 --> 01:00:07.610 where we typically get a lot more outages 01:00:07.610 --> 01:00:09.810 at lower wind speeds than those 31, 46 01:00:09.810 --> 01:00:12.420 and we've taken that into account in some of our thresholds 01:00:12.420 --> 01:00:13.640 but now looking back at them, 01:00:13.640 --> 01:00:15.470 that's where we're really trying to target our efforts 01:00:15.470 --> 01:00:18.160 to make sure we can harden those circuits, 01:00:18.160 --> 01:00:20.250 clear them so we can raise the threshold 01:00:20.250 --> 01:00:22.910 so we know they will stand higher wind speeds. 01:00:22.910 --> 01:00:23.770 So we have looked at that. 01:00:23.770 --> 01:00:27.270 We do know, the targeted or the set threshold we have 01:00:27.270 --> 01:00:30.670 on some circuits last year were lower and so some were 01:00:30.670 --> 01:00:35.670 in the 20s and certain situations where we had large events 01:00:35.900 --> 01:00:39.100 and had to de-energize a lot of circuits, 01:00:39.100 --> 01:00:40.020 they were getting de-energized 01:00:40.020 --> 01:00:41.870 at relatively low wind speeds and largely it was because 01:00:41.870 --> 01:00:44.580 of the conditions of those that we've seen on those circuits 01:00:44.580 --> 01:00:46.330 in the past but that's exactly 01:00:46.330 --> 01:00:48.108 where we would go target our grid hardening 01:00:48.108 --> 01:00:49.970 and drive those improvements. 01:00:49.970 --> 01:00:51.420 So that's part of the action learning that we did 01:00:51.420 --> 01:00:53.220 from last year that's driven a lot 01:00:53.220 --> 01:00:56.150 of the actions we've taken this year. 01:00:56.150 --> 01:00:57.268 Thanks Steven. 01:00:57.268 --> 01:00:58.345 One of the other things. 01:00:58.345 --> 01:01:01.770 Can I ask a (indistinct) on that? 01:01:01.770 --> 01:01:03.730 Sorry Ranbir, maybe you're gonna address this 01:01:03.730 --> 01:01:05.223 but if you could, 01:01:06.830 --> 01:01:09.770 are you gonna eliminate the historical threshold 01:01:09.770 --> 01:01:11.993 once you've gone covered conductor? 01:01:13.990 --> 01:01:17.130 So we are gonna be talking about that in the next slide. 01:01:17.130 --> 01:01:19.140 So what I talked about here is 01:01:20.300 --> 01:01:22.850 once we've installed covered conductor, 01:01:22.850 --> 01:01:26.260 we do raise the thresholds to the higher values. 01:01:26.260 --> 01:01:29.070 So we don't use that 31, 46 anymore. 01:01:29.070 --> 01:01:31.063 We use the 40, 58 01:01:31.063 --> 01:01:32.547 and so once covered conductor is installed, 01:01:32.547 --> 01:01:35.720 the threshold does increase for those covered segments 01:01:35.720 --> 01:01:39.000 and that results in less PSPS activations 01:01:39.000 --> 01:01:40.850 and less notifications for customers. 01:01:41.740 --> 01:01:44.800 Right, so do you also eliminate the historical threshold 01:01:44.800 --> 01:01:47.250 because currently you have it as an or, 01:01:47.250 --> 01:01:49.183 as Steven just described. 01:01:51.790 --> 01:01:53.910 Yeah, so you're talking about 01:01:53.910 --> 01:01:56.240 if there's a localized issue, yes. 01:01:56.240 --> 01:01:59.430 So that's part of the review process that we go through. 01:01:59.430 --> 01:02:02.770 So when we look at that circuit, once it's covered, 01:02:02.770 --> 01:02:05.360 we do look at whether now, basically being covered 01:02:05.360 --> 01:02:07.000 and based on the data that we have available, 01:02:07.000 --> 01:02:09.280 can we increase it to the higher threshold 01:02:09.280 --> 01:02:12.333 even if there was a 99 percentile that was lower. 01:02:14.256 --> 01:02:16.340 The answer to that is correct. 01:02:16.340 --> 01:02:18.680 Once we've fully covered the circuit and validated 01:02:18.680 --> 01:02:22.120 that it's covered, the historic wind speed analysis, 01:02:22.120 --> 01:02:23.902 no longer applies to that circuit 01:02:23.902 --> 01:02:26.240 and instead it's strictly being used on the 40, 58. 01:02:26.240 --> 01:02:28.330 We'll continue to evaluate the performance of those circuits 01:02:28.330 --> 01:02:32.777 to see if we need to adjust those further 01:02:32.777 --> 01:02:35.570 and we take into account conditions that exist. 01:02:35.570 --> 01:02:38.877 So if we go out and do a pre-patrol on circuits 01:02:38.877 --> 01:02:41.210 and we see some issues on the circuit, we may need 01:02:41.210 --> 01:02:43.260 to lower those slightly but we're no longer considering 01:02:43.260 --> 01:02:47.265 that 99% on historic wind speed for the circuit set 01:02:47.265 --> 01:02:48.963 that are still bare wire. 01:02:49.930 --> 01:02:53.213 Okay, thank you. (indistinct) 01:02:53.213 --> 01:02:54.610 Ranbir, I have a question 01:02:54.610 --> 01:02:56.870 while we're talking about the wind speed thresholds. 01:02:56.870 --> 01:02:57.703 Two questions. 01:02:57.703 --> 01:03:00.170 One is, the metrics that you're using this year 01:03:00.170 --> 01:03:04.760 for fully covered even the bare wire, 01:03:04.760 --> 01:03:05.990 is that different from last year 01:03:05.990 --> 01:03:07.950 or are these the exact same metrics? 01:03:07.950 --> 01:03:10.683 And then the second part of my question is, 01:03:12.136 --> 01:03:14.560 do you have any plans to upgrade your weather station so 01:03:14.560 --> 01:03:18.850 that your weather data is being reported more frequently 01:03:18.850 --> 01:03:20.340 than what you currently have? 01:03:20.340 --> 01:03:21.950 I'm trying to think, we've been seeing that some 01:03:21.950 --> 01:03:24.001 of the other utilities providing data 01:03:24.001 --> 01:03:26.600 as frequently as every 30 seconds. 01:03:26.600 --> 01:03:29.300 So just curious on those two elements related to wind. 01:03:30.190 --> 01:03:32.497 Yeah, so the threshold themselves are the same 01:03:32.497 --> 01:03:35.630 as we had last year, the 31, 46 and the 40, 58, 01:03:35.630 --> 01:03:39.710 those are the same thresholds for bear and covered 01:03:39.710 --> 01:03:42.730 but yes, we are focus on improving the granularity 01:03:42.730 --> 01:03:43.740 of our weather forecast 01:03:43.740 --> 01:03:46.250 and installing more local weather stations 01:03:46.250 --> 01:03:48.310 for more actual data coming in 01:03:48.310 --> 01:03:50.756 and so I'll be talking about that on the next slide, 01:03:50.756 --> 01:03:52.060 in terms of the improvements that we're making. 01:03:52.060 --> 01:03:54.430 So that is a big focus for us 01:03:54.430 --> 01:03:55.800 and I think this year we've installed 01:03:55.800 --> 01:03:59.140 200 new weather stations because that has been a challenge 01:03:59.140 --> 01:04:01.420 because if we don't have a weather station close 01:04:01.420 --> 01:04:05.720 to a circuit, we have to use the next available proxy 01:04:05.720 --> 01:04:07.470 and that's sometimes has been the cause 01:04:07.470 --> 01:04:10.523 of a particular circuit being put onto a watch list, 01:04:10.523 --> 01:04:11.970 a notification list 01:04:11.970 --> 01:04:13.530 because we didn't have better weather data, 01:04:13.530 --> 01:04:14.363 so we are looking at that 01:04:14.363 --> 01:04:16.610 and we are deploying more weather stations 01:04:16.610 --> 01:04:17.713 to combat that issue. 01:04:18.640 --> 01:04:21.550 But just to be clear and if it's gonna be the next slide, 01:04:21.550 --> 01:04:22.600 I didn't see that 01:04:22.600 --> 01:04:24.850 but more doesn't necessarily mean more frequent, 01:04:24.850 --> 01:04:27.400 so are all 200 additional weather stations going 01:04:27.400 --> 01:04:29.620 to provide you more frequent weather data 01:04:29.620 --> 01:04:32.950 and that those more frequent weather inputs will be included 01:04:32.950 --> 01:04:34.763 into this decision-making. 01:04:35.940 --> 01:04:38.050 Yes, I mean, every weather station 01:04:38.050 --> 01:04:42.250 that we deploy will provide us actual weather conditions 01:04:42.250 --> 01:04:45.600 at that location on a real-time basis coming 01:04:45.600 --> 01:04:48.010 into our systems and then we are making updates 01:04:48.010 --> 01:04:50.940 on our modeling to go from a two kilometer forecast 01:04:50.940 --> 01:04:53.040 to a one kilometer forecast. 01:04:53.040 --> 01:04:55.120 And to maybe, just directly to the question, sorry, 01:04:55.120 --> 01:04:57.670 directly to the question of the frequency 01:04:57.670 --> 01:04:59.330 that the data pulls down, 01:04:59.330 --> 01:05:01.100 we currently are at 10 minute intervals 01:05:01.100 --> 01:05:02.800 so not a 30 second interval that I think you heard 01:05:02.800 --> 01:05:03.910 from San Diego. 01:05:03.910 --> 01:05:05.870 We're working with our vendors to evaluate that, 01:05:05.870 --> 01:05:08.030 what it would take to get to something more frequent than 01:05:08.030 --> 01:05:10.470 that 10 minute interval but we don't currently have a plan 01:05:10.470 --> 01:05:12.840 to enhance that at the moment, the focus has been 01:05:12.840 --> 01:05:14.980 on the better granularity 01:05:14.980 --> 01:05:16.780 as opposed to that higher frequency. 01:05:17.880 --> 01:05:19.861 Thank you. Yep. 01:05:19.861 --> 01:05:21.610 (indistinct), can I ask you a quick question 01:05:21.610 --> 01:05:23.290 on that as well. 01:05:23.290 --> 01:05:26.310 Do you ever follow up with, 01:05:26.310 --> 01:05:29.380 once you get the data and the technology with actually boots 01:05:29.380 --> 01:05:32.650 on the ground to go and verify what's actually happening 01:05:32.650 --> 01:05:35.540 in that particular environment to make, 01:05:35.540 --> 01:05:38.810 sort of affirm what you're seeing before you make a decision 01:05:38.810 --> 01:05:41.370 on a PSPS? Absolutely. 01:05:41.370 --> 01:05:45.470 So part of our PSPS protocols include both pre-patrols 01:05:45.470 --> 01:05:48.320 and post-patrols and live field observations. 01:05:48.320 --> 01:05:52.350 So as soon as we put a circuit into our period of concern 01:05:52.350 --> 01:05:55.090 on our monitored circuit list, we start that process 01:05:55.090 --> 01:05:57.230 of doing pre-patrols on that circuit. 01:05:57.230 --> 01:06:00.140 If we don't have weather stations available 01:06:00.140 --> 01:06:02.090 in that area, we have teams go out 01:06:02.090 --> 01:06:04.540 with handheld weather stations to get more accurate data 01:06:04.540 --> 01:06:08.130 and then we do these live field observations to make sure 01:06:08.130 --> 01:06:09.693 that our forecast, 01:06:10.700 --> 01:06:12.420 we're actually seeing what our forecast are telling us 01:06:12.420 --> 01:06:13.253 in the field. 01:06:15.610 --> 01:06:16.590 Okay, I appreciate that. 01:06:16.590 --> 01:06:20.130 I do know the topic that President Batjer is bringing up. 01:06:20.130 --> 01:06:23.400 It was very confusing, I think on that one 01:06:23.400 --> 01:06:24.560 both from the standpoint 01:06:24.560 --> 01:06:27.720 of the way the fire service was looking at that event. 01:06:27.720 --> 01:06:29.930 You're telling us now that it was really you're looking 01:06:29.930 --> 01:06:31.530 at the gusts that were occurring 01:06:32.681 --> 01:06:35.980 and there was some complexities with PG&E not moving forward 01:06:35.980 --> 01:06:38.140 with a similar sort of assessment. 01:06:38.140 --> 01:06:40.312 So anyway, I appreciate the clarity, 01:06:40.312 --> 01:06:42.280 clarification on that. 01:06:42.280 --> 01:06:44.590 I know that some of these, 01:06:44.590 --> 01:06:46.030 there's nothing linear about this really 01:06:46.030 --> 01:06:49.630 and it can be complex. Yep. 01:06:49.630 --> 01:06:51.180 Many factors to consider 01:06:51.180 --> 01:06:52.730 but thank you for the question. 01:06:54.380 --> 01:06:55.980 Let's move on to the next slide. 01:06:58.800 --> 01:07:01.103 So on this slide we have lined up some of the new tools 01:07:01.103 --> 01:07:02.840 that we are using for decision-making 01:07:02.840 --> 01:07:04.400 against the high level process flows 01:07:04.400 --> 01:07:06.200 so you can see how these improvements 01:07:06.200 --> 01:07:08.010 will impact our events. 01:07:08.010 --> 01:07:09.250 We understand how much 01:07:09.250 --> 01:07:12.260 of a pain point the false positives are for customers, 01:07:12.260 --> 01:07:14.220 which is why it will be a focus in the coming season 01:07:14.220 --> 01:07:15.650 on addressing state, 01:07:15.650 --> 01:07:17.810 on having state of the art forecasting tools, 01:07:17.810 --> 01:07:19.790 including two new supercomputers 01:07:19.790 --> 01:07:21.700 to help us in our weather modeling. 01:07:21.700 --> 01:07:23.280 By providing more precision 01:07:23.280 --> 01:07:25.860 and improving our in-house forecasting capabilities, 01:07:25.860 --> 01:07:28.330 we will reduce the number of customers de-energized 01:07:28.330 --> 01:07:30.900 without prior notification and reduce the variance 01:07:30.900 --> 01:07:32.960 between the customers who are notified 01:07:32.960 --> 01:07:34.750 of potential de-energization 01:07:34.750 --> 01:07:37.480 and the customers who are actually de-energized. 01:07:37.480 --> 01:07:39.760 However, as Steve mentioned, we do our forecasting 01:07:39.760 --> 01:07:42.150 at the circuit level but our de-energizing 01:07:42.150 --> 01:07:44.920 at the circuit segment level and our efforts 01:07:44.920 --> 01:07:48.720 to keep customers power on will always produced a delta. 01:07:48.720 --> 01:07:50.870 We are frequently asked why we can't just forecast 01:07:50.870 --> 01:07:53.470 at the circuit segment level and the weather analogy 01:07:53.470 --> 01:07:55.840 that best describes this is to think about other wind events 01:07:55.840 --> 01:07:57.430 like hurricanes. 01:07:57.430 --> 01:07:59.220 At two or three days out we can forecast 01:07:59.220 --> 01:08:01.480 with some certainty what's going to happen 01:08:01.480 --> 01:08:03.500 but we cannot do it at the geographic precision 01:08:03.500 --> 01:08:06.110 of a circuit segment and that's the challenge that we have 01:08:06.110 --> 01:08:08.830 from how we do the notifications 01:08:08.830 --> 01:08:11.640 to how we actually do the de-energization. 01:08:11.640 --> 01:08:12.870 As we get more accurate, 01:08:12.870 --> 01:08:14.660 like for instance, using machine learning 01:08:14.660 --> 01:08:16.800 to increase the accuracy of our forecast 01:08:16.800 --> 01:08:20.030 by using historical weather station data, we will continue 01:08:20.030 --> 01:08:21.370 to narrow this gap. 01:08:21.370 --> 01:08:22.670 And to this end, 01:08:22.670 --> 01:08:25.720 as well as to provide greater situational awareness 01:08:25.720 --> 01:08:27.990 of the outside conditions at the segment level, we have, 01:08:27.990 --> 01:08:30.040 as I mentioned before installed 01:08:30.040 --> 01:08:32.563 nearly 200 additional weather stations this year. 01:08:35.180 --> 01:08:38.290 Any questions around some of those improvements 01:08:38.290 --> 01:08:40.290 to our accuracy and weather forecasting. 01:08:44.520 --> 01:08:47.510 We've also created a new tool to enhance our evaluation 01:08:47.510 --> 01:08:49.820 of the risk of wildfire risk against the risk 01:08:49.820 --> 01:08:51.480 of de-energization. 01:08:51.480 --> 01:08:53.860 So the quantification of those risks. 01:08:53.860 --> 01:08:56.000 This tool quantifies the financial safety 01:08:56.000 --> 01:08:57.850 and reliability impact of PSPS 01:08:57.850 --> 01:08:59.557 against potential financial safety and the loss 01:08:59.557 --> 01:09:01.800 of the impact of a wildfire, 01:09:01.800 --> 01:09:03.970 but individual circuits using forecast 01:09:03.970 --> 01:09:06.830 in event weather data and conditions. 01:09:06.830 --> 01:09:10.010 We've modeled every event, approximately 24 hours in advance 01:09:10.010 --> 01:09:10.937 of the period of concern 01:09:10.937 --> 01:09:12.980 and we will make these findings available 01:09:12.980 --> 01:09:15.320 after the fact in our post-event reporting 01:09:15.320 --> 01:09:18.180 and this information will also be used as part 01:09:18.180 --> 01:09:20.330 of our de-energization decision-making process 01:09:20.330 --> 01:09:23.300 by our instrument commanders. 01:09:23.300 --> 01:09:24.523 This year SCE met again 01:09:24.523 --> 01:09:26.640 with our local and state emergency management 01:09:26.640 --> 01:09:29.120 and public safety agencies to increase their understanding 01:09:29.120 --> 01:09:31.740 of PSPS processes and more importantly 01:09:31.740 --> 01:09:35.670 to solicit input on our engagement during PSPS events. 01:09:35.670 --> 01:09:37.610 We looked at our partners at Cal OES 01:09:37.610 --> 01:09:39.130 and other IOUs to standardize 01:09:39.130 --> 01:09:41.310 and improve our communication practices 01:09:41.310 --> 01:09:43.300 with the California State Warning Center. 01:09:43.300 --> 01:09:45.830 We also developed a post-event survey that will be sent out 01:09:45.830 --> 01:09:48.570 to all public safety partners following each event 01:09:48.570 --> 01:09:52.140 to request feedback on the engagement and communication. 01:09:52.140 --> 01:09:53.280 I will close on this slide 01:09:53.280 --> 01:09:55.610 by reaffirming our ongoing commitment to partner 01:09:55.610 --> 01:09:56.990 with the Safety Enforcement Division 01:09:56.990 --> 01:09:58.790 to increase transparency 01:09:58.790 --> 01:10:01.360 through our post-event reporting practices in accordance 01:10:01.360 --> 01:10:02.285 with the standardized principles 01:10:02.285 --> 01:10:04.535 that have been defined by the Commission now. 01:10:05.770 --> 01:10:07.153 Any questions on any of the improvements 01:10:07.153 --> 01:10:08.653 that we are focused on. 01:10:09.980 --> 01:10:11.520 Ranbir, I have a quick question 01:10:11.520 --> 01:10:13.367 on the last point you've just made 01:10:13.367 --> 01:10:17.060 and that was surveying post event. 01:10:17.060 --> 01:10:19.570 To whom does that survey go? 01:10:19.570 --> 01:10:21.283 Who's responding to that? 01:10:22.260 --> 01:10:23.127 So the survey goes to all 01:10:23.127 --> 01:10:25.640 of our public safety partners following each event. 01:10:25.640 --> 01:10:27.950 So any of the entities that were involved 01:10:27.950 --> 01:10:28.970 that we engage with as part 01:10:28.970 --> 01:10:33.820 of our in-events processes will get the survey to assess 01:10:33.820 --> 01:10:36.570 whether the information we provided was complete, 01:10:36.570 --> 01:10:38.153 informative and actionable. 01:10:40.430 --> 01:10:44.173 That would include state partners such as OES. 01:10:45.010 --> 01:10:46.093 Yes, it would. 01:10:47.130 --> 01:10:49.301 Okay, and this is new this year. 01:10:49.301 --> 01:10:50.210 This is new this year. 01:10:50.210 --> 01:10:51.933 Yes. Okay. 01:10:53.130 --> 01:10:57.830 Yeah, I would just say that I think that will be valuable. 01:10:57.830 --> 01:11:02.830 I still get a lot of incoming during the event 01:11:02.870 --> 01:11:06.270 and then post events from local fire chiefs 01:11:06.270 --> 01:11:10.210 and emergency managers who are feeling a lack 01:11:10.210 --> 01:11:14.780 of communication and the sheriff reacting to the activities, 01:11:14.780 --> 01:11:18.070 something that they don't fully understand what's happening. 01:11:18.070 --> 01:11:21.340 So I think that will be really good to get that feedback so 01:11:21.340 --> 01:11:24.928 that you guys can get a broader sense from them 01:11:24.928 --> 01:11:28.030 and collectively as a industry 01:11:29.300 --> 01:11:31.720 and then that may maybe, hopefully 01:11:31.720 --> 01:11:34.370 from that information you can work 01:11:34.370 --> 01:11:39.370 on building better pre-event communications and education 01:11:40.250 --> 01:11:42.100 but then during the event, a better way 01:11:42.100 --> 01:11:44.500 to push out information to all 01:11:44.500 --> 01:11:47.420 of these public safety leaders that are sort of responding 01:11:47.420 --> 01:11:48.883 to the events in real time. 01:11:49.930 --> 01:11:51.470 Yep, absolutely 01:11:51.470 --> 01:11:54.760 and just got some information on a fact basis. 01:11:54.760 --> 01:11:59.210 We met with all 13 county emergency management agencies 01:11:59.210 --> 01:12:01.690 in the HFRA to optimize the comms and the protocols. 01:12:01.690 --> 01:12:05.090 So we have met with all of them and we have monthly meetings 01:12:05.090 --> 01:12:06.503 with Mike Massone of Cal OES, 01:12:06.503 --> 01:12:08.810 the system director of response operations. 01:12:08.810 --> 01:12:11.750 So we are getting back feedback and we are incorporating it 01:12:11.750 --> 01:12:13.850 into our lessons learned. 01:12:13.850 --> 01:12:15.500 Yeah, appreciate it, thank you. 01:12:17.330 --> 01:12:20.410 Okay, moving on to the next part. 01:12:20.410 --> 01:12:21.677 (indistinct) 01:12:21.677 --> 01:12:24.800 Can you just clarify a couple of things you said. 01:12:24.800 --> 01:12:29.800 This page shows that you have 61 weather stations 01:12:30.617 --> 01:12:33.343 but I think you mentioned 200. 01:12:34.600 --> 01:12:37.130 Are these 200 not gonna be integrated 01:12:37.130 --> 01:12:40.334 or what's the distinction there. 01:12:40.334 --> 01:12:42.520 So the distinction that is where we're going 01:12:42.520 --> 01:12:44.470 to apply our machine learning algorithms. 01:12:44.470 --> 01:12:49.008 So the 61 weather stations are where we plan to produce 01:12:49.008 --> 01:12:51.323 and apply our machine learning models. 01:12:54.376 --> 01:12:55.930 It's very computationally intensive 01:12:55.930 --> 01:12:58.830 so we've identified where the best use of that is, 01:12:58.830 --> 01:13:00.404 where to pilot that and 01:13:00.404 --> 01:13:03.560 as we get good results, we'll plan to expand it 01:13:03.560 --> 01:13:05.060 to the other weather stations. 01:13:06.640 --> 01:13:09.060 These 61 are areas that have proven 01:13:09.060 --> 01:13:10.460 to be difficult to forecast. 01:13:11.657 --> 01:13:12.853 The value that we're generating 01:13:12.853 --> 01:13:15.403 from applying the machine learning methodology. 01:13:17.410 --> 01:13:21.650 Okay, so you're integrating those particular stations 01:13:21.650 --> 01:13:24.983 for forecasting and these remain, 01:13:24.983 --> 01:13:29.160 a 200 additional or is it 139 are stations that are, 01:13:34.640 --> 01:13:36.783 how are those being integrated? 01:13:38.200 --> 01:13:39.820 Yeah, so right now we have 01:13:39.820 --> 01:13:44.050 about 1200 weather stations total, system-wide 01:13:44.050 --> 01:13:47.110 and so we're incrementally adding to that, the 200 01:13:47.110 --> 01:13:49.610 and then from a forecasting accuracy perspective, 01:13:49.610 --> 01:13:53.150 we've identified 62 stations where they could benefit 01:13:53.150 --> 01:13:54.460 because they're very difficult to forecast, 01:13:54.460 --> 01:13:55.340 where they can benefit 01:13:55.340 --> 01:13:57.853 from additional machine learning capabilities. 01:14:00.290 --> 01:14:03.290 And the ones that are not being used for machine learning. 01:14:04.843 --> 01:14:06.873 How do you utilize that in real time? 01:14:07.740 --> 01:14:10.580 So those weather stations provide basic real-time 01:14:10.580 --> 01:14:11.413 information to us. 01:14:11.413 --> 01:14:13.780 Real-time weather data and information 01:14:13.780 --> 01:14:16.030 that comes back every 10 minutes, as Steve mentioned 01:14:16.030 --> 01:14:18.270 that help us understand the actual conditions 01:14:18.270 --> 01:14:21.040 that are happening at that site, so that location 01:14:21.040 --> 01:14:22.770 and then they also basically generate 01:14:22.770 --> 01:14:25.803 that historical dataset to improve our forecasting. 01:14:28.720 --> 01:14:30.370 Go ahead Steve. 01:14:30.370 --> 01:14:31.790 So all of the stations are used 01:14:31.790 --> 01:14:34.750 for real-time situational awareness. 01:14:34.750 --> 01:14:37.330 From a forecasting perspective, we also have forecasts 01:14:37.330 --> 01:14:41.670 on all of the 1200 plus weather stations that are out there. 01:14:41.670 --> 01:14:44.520 There are certain areas that Ranbir mentioned where we find 01:14:44.520 --> 01:14:47.000 that the forecast that we get aren't very good 01:14:47.000 --> 01:14:48.960 and actually by applying machine learning, 01:14:48.960 --> 01:14:50.430 we can improve those quite a bit 01:14:50.430 --> 01:14:53.100 and so that's where the 61 is. 01:14:53.100 --> 01:14:54.120 Now to Ranbir's point, 01:14:54.120 --> 01:14:56.020 as we get better at that, we'll apply that, 01:14:56.020 --> 01:14:57.900 we can apply that machine learning across more 01:14:57.900 --> 01:15:00.730 and more weather stations to get better at forecasting 01:15:00.730 --> 01:15:02.490 and it's those forecasts that's gonna help us 01:15:02.490 --> 01:15:05.010 with the customer, the over and under notifications, 01:15:05.010 --> 01:15:07.380 so that we're getting more accurate there 01:15:07.380 --> 01:15:09.250 but all those stations get used real time 01:15:09.250 --> 01:15:12.357 for the decision making on the actual de-energization. 01:15:18.002 --> 01:15:20.002 Can you all remind me, 01:15:21.160 --> 01:15:22.730 getting back to the communications 01:15:22.730 --> 01:15:27.730 with the county officials, both the emergency managers 01:15:28.710 --> 01:15:31.140 as well as fire officials. 01:15:31.140 --> 01:15:32.060 Can you remind me 01:15:32.060 --> 01:15:35.100 of the actual exercises you have done this summer 01:15:35.100 --> 01:15:38.930 to make sure that your protocols are in place 01:15:38.930 --> 01:15:41.850 and are well coordinated 01:15:41.850 --> 01:15:45.180 and there's a decent understanding both coming and going 01:15:45.180 --> 01:15:50.180 between and among the counties and yourselves. 01:15:50.410 --> 01:15:52.170 I know that you did some but not, 01:15:52.170 --> 01:15:54.310 I'm really interested in actual exercising 01:15:54.310 --> 01:15:55.260 not just tabletops. 01:15:56.760 --> 01:15:59.100 Yeah, so I actually have one 01:15:59.100 --> 01:16:01.550 of our business (indistinct) expert on the line 01:16:01.550 --> 01:16:04.520 and I'm gonna hand off to Tom Brady to address 01:16:04.520 --> 01:16:06.843 that question because he's been leading that effort. 01:16:09.310 --> 01:16:10.630 Hey, good afternoon 01:16:10.630 --> 01:16:11.804 or actually good morning everyone. 01:16:11.804 --> 01:16:13.403 Can you hear me okay? 01:16:15.120 --> 01:16:17.318 We can hear you and now we can see you. 01:16:17.318 --> 01:16:18.200 (chuckles softly) 01:16:18.200 --> 01:16:19.370 Yeah, yes that. 01:16:19.370 --> 01:16:21.330 Camera was focused downwards. 01:16:21.330 --> 01:16:24.480 So yes, to respond directly to that question, 01:16:24.480 --> 01:16:27.580 we have had seven exercises that we did conduct 01:16:27.580 --> 01:16:30.370 between April 16th and June 25th 01:16:30.370 --> 01:16:32.730 really to stimulate (indistinct) activation 01:16:32.730 --> 01:16:36.340 and de-energization plus re-energization activity. 01:16:36.340 --> 01:16:38.180 So to your point, not a tabletop, 01:16:38.180 --> 01:16:39.960 real functional exercises, 01:16:39.960 --> 01:16:43.720 we did invite our external partners to observe the exercises 01:16:43.720 --> 01:16:47.063 that occurred on April 27th and April 28th. 01:16:47.063 --> 01:16:50.090 We sent out approximately 280 invitations 01:16:50.090 --> 01:16:54.040 to public safety partners, which included local, county 01:16:54.040 --> 01:16:56.210 and state agency representatives, 01:16:56.210 --> 01:16:58.520 tribal representatives and members 01:16:58.520 --> 01:17:00.504 from our access and functional needs 01:17:00.504 --> 01:17:03.330 and vulnerable population communities. 01:17:03.330 --> 01:17:06.350 We did have 82 total observers who attended, 01:17:06.350 --> 01:17:09.150 52 of those were on the April 27th date 01:17:09.150 --> 01:17:12.250 and 30 were on the April 28th date. 01:17:12.250 --> 01:17:16.090 I will also note as it is a focus of our conversation 01:17:16.090 --> 01:17:18.760 that the telcos were invited to these conversations, 01:17:18.760 --> 01:17:22.127 that did include AT&T, Verizon Wireless, 01:17:22.127 --> 01:17:23.580 Cox Communication, 01:17:23.580 --> 01:17:27.650 Charter Communication and Sprint/T-Mobile. 01:17:27.650 --> 01:17:29.890 So hopefully that's responded to the question 01:17:29.890 --> 01:17:32.330 and I'm available if there's any followups. 01:17:32.330 --> 01:17:34.150 And Tom, maybe you just add, 01:17:34.150 --> 01:17:36.490 we have a pretty large exercise also coming up 01:17:36.490 --> 01:17:39.010 on August 19th that a lot of folks will participate in. 01:17:39.010 --> 01:17:41.333 So that'll include, (indistinct) PSPS. 01:17:42.820 --> 01:17:44.220 That's a really good point Steve. 01:17:44.220 --> 01:17:45.370 Thanks for the reminder. 01:17:45.370 --> 01:17:47.520 That'll be taking place on August 19th 01:17:47.520 --> 01:17:50.120 and it's actually based on actual events that happened 01:17:50.120 --> 01:17:55.120 in 2020, which included a region-wide heat wave, 01:17:55.370 --> 01:17:58.990 which resulted in multiple wildfires, the heat storm, 01:17:58.990 --> 01:18:02.360 public safety power shutoff and rotating outages. 01:18:02.360 --> 01:18:05.030 So required to respond to multiple lines, 01:18:05.030 --> 01:18:07.540 our electrical services incident management team, 01:18:07.540 --> 01:18:10.390 our public safety power shutoff incident management team, 01:18:10.390 --> 01:18:14.170 et cetera and external partners will be invited 01:18:14.170 --> 01:18:17.953 to this exercise as well to both observe and to participate. 01:18:19.830 --> 01:18:22.750 Thomas, this is Caroline, two questions. 01:18:22.750 --> 01:18:25.260 I think I heard you say in terms of the t-comm, 01:18:25.260 --> 01:18:26.800 that they were invited. 01:18:26.800 --> 01:18:31.450 Can you confirm whether they attended the exercises 01:18:31.450 --> 01:18:35.390 and then more broadly for those that were observers 01:18:35.390 --> 01:18:38.240 in the exercise, did you guys have a method for them 01:18:38.240 --> 01:18:41.223 to be able to provide feedback after the exercise? 01:18:42.090 --> 01:18:43.480 Yeah, both excellent questions. 01:18:43.480 --> 01:18:48.470 So in terms of attendance, AT&T and Cox did attend. 01:18:48.470 --> 01:18:50.950 So that answers that question 01:18:50.950 --> 01:18:53.000 and then in terms of providing feedback, 01:18:53.000 --> 01:18:54.810 we did send out a pre-event survey so 01:18:54.810 --> 01:18:57.470 that we can incorporate some of the preferences 01:18:57.470 --> 01:19:00.600 of those partners in terms of exercise design and build 01:19:00.600 --> 01:19:03.300 and we did also solicit feedback at the end 01:19:03.300 --> 01:19:04.980 of the exercise as well. 01:19:04.980 --> 01:19:06.900 I think the most salient point of feedback 01:19:06.900 --> 01:19:08.210 that we received is how 01:19:08.210 --> 01:19:11.133 to best integrate these public safety partners 01:19:11.133 --> 01:19:13.600 into the virtual EOC concepts. 01:19:13.600 --> 01:19:15.210 So we still have work underway to make sure 01:19:15.210 --> 01:19:16.750 that we're providing an immersive 01:19:16.750 --> 01:19:19.670 and an intuitive experience for those folks 01:19:19.670 --> 01:19:22.970 but overall, I think that the experiences reiterated 01:19:24.010 --> 01:19:27.790 how important it was to continue that ongoing dialogue 01:19:27.790 --> 01:19:30.140 and engagement with our public safety partners. 01:19:32.840 --> 01:19:34.250 Director Ghilarducci, 01:19:34.250 --> 01:19:36.620 I heard you were about to ask a question. 01:19:36.620 --> 01:19:38.070 Did you also have a question? 01:19:39.590 --> 01:19:42.140 Yeah, I may have missed when he said, 01:19:42.140 --> 01:19:46.540 these are tabletop exercises or functional exercises? 01:19:46.540 --> 01:19:49.550 Yeah, they're functional exercises. 01:19:49.550 --> 01:19:50.487 Okay, and the one 01:19:50.487 --> 01:19:53.040 on the 19th is gonna be a functional exercise as well? 01:19:53.040 --> 01:19:55.550 Yeah, that's right and we do have participants 01:19:55.550 --> 01:19:59.700 and I do believe Cal OES is actually participating 01:19:59.700 --> 01:20:00.950 in that exercise with us. 01:20:02.240 --> 01:20:03.647 Okay, great thanks. 01:20:09.640 --> 01:20:11.553 Thanks Tom. You're welcome. 01:20:14.860 --> 01:20:18.373 So let's move on to the next slide on notifications. 01:20:21.440 --> 01:20:24.260 So we've heard from the Commission and our agency partners, 01:20:24.260 --> 01:20:26.126 and also from our customers 01:20:26.126 --> 01:20:28.560 that notification were a significant pain point 01:20:28.560 --> 01:20:30.728 so in January, this was one of the first areas 01:20:30.728 --> 01:20:33.570 of execution that we got to work on. 01:20:33.570 --> 01:20:34.550 We started by listening 01:20:34.550 --> 01:20:36.680 and asking our customers what they wanted. 01:20:36.680 --> 01:20:38.440 We heard a lot about over notification, 01:20:38.440 --> 01:20:40.320 but when we asked both residential 01:20:40.320 --> 01:20:42.110 and commercial customers directly, 01:20:42.110 --> 01:20:43.040 they were clear they did not 01:20:43.040 --> 01:20:44.570 simply want fewer notifications, 01:20:44.570 --> 01:20:46.340 what they wanted were notifications 01:20:46.340 --> 01:20:49.250 that were more informative and more actionable. 01:20:49.250 --> 01:20:50.870 We have reduced the number of notifications 01:20:50.870 --> 01:20:53.400 that customers will get pre-event from two per day 01:20:53.400 --> 01:20:57.270 to one per day by combining data from two weather forecasts 01:20:57.270 --> 01:20:59.750 to reduce the number of customers who boomerang 01:20:59.750 --> 01:21:00.700 in and out of scope 01:21:01.970 --> 01:21:04.900 but at the same time we've added another notification 01:21:04.900 --> 01:21:07.240 that we're referring to as a next day notification, 01:21:07.240 --> 01:21:09.840 because we also heard from customers who surveyed 01:21:09.840 --> 01:21:12.660 that customers who were de-energized felt abandoned 01:21:12.660 --> 01:21:14.960 when they were still without power the next morning. 01:21:14.960 --> 01:21:17.110 The new notification will provide an update 01:21:18.000 --> 01:21:19.190 and provide updated information 01:21:19.190 --> 01:21:21.373 about the forecasted end of the event. 01:21:22.340 --> 01:21:24.560 Another new notification will let customers know 01:21:24.560 --> 01:21:26.240 as soon as we have removed them from scope 01:21:26.240 --> 01:21:28.090 for the duration of the event. 01:21:28.090 --> 01:21:30.310 So all these changes are driving 01:21:30.310 --> 01:21:32.770 towards being more informative and more actionable 01:21:32.770 --> 01:21:33.670 for our customers. 01:21:34.620 --> 01:21:35.630 As Steve alluded to, 01:21:35.630 --> 01:21:38.170 we are also working at (indistinct) language, 01:21:38.170 --> 01:21:40.190 replacing de-energization with shutoff 01:21:40.190 --> 01:21:42.200 and re-energization with restoration, 01:21:42.200 --> 01:21:44.090 but also being more direct with our customers. 01:21:44.090 --> 01:21:47.130 For instance, replacing your power may be restored 01:21:47.130 --> 01:21:49.880 at any time with the forecasted time for the end 01:21:49.880 --> 01:21:52.963 of the event and adding a typical restoration time. 01:21:54.920 --> 01:21:56.950 Steve also mentioned some of the new automations 01:21:56.950 --> 01:21:58.210 that we've put in place. 01:21:58.210 --> 01:22:01.070 These automations will allow data streams to speak 01:22:01.070 --> 01:22:03.460 with each other, improving accuracy, timeliness 01:22:03.460 --> 01:22:05.060 and tracking of customer data 01:22:05.060 --> 01:22:07.320 and experiences during an event. 01:22:07.320 --> 01:22:10.220 Customers will see this as fewer missed notifications, 01:22:10.220 --> 01:22:11.810 faster notification 01:22:11.810 --> 01:22:15.560 and by speeding up our processes, we can be more exact. 01:22:15.560 --> 01:22:17.250 For instance, sending imminence now 01:22:17.250 --> 01:22:20.310 expected shut off notifications at the segment level, 01:22:20.310 --> 01:22:22.220 this will reduce false positives that came 01:22:22.220 --> 01:22:23.640 from sending imminent notifications 01:22:23.640 --> 01:22:25.120 at the circuit level previously. 01:22:25.120 --> 01:22:27.570 This is all helping us improve the accuracy 01:22:27.570 --> 01:22:29.466 of our notifications. 01:22:29.466 --> 01:22:32.350 On our situational awareness, 01:22:32.350 --> 01:22:34.390 notifications which are sent to the public safety partners 01:22:34.390 --> 01:22:37.040 and some of our critical infrastructure providers 01:22:37.040 --> 01:22:38.640 also got a revamp. 01:22:38.640 --> 01:22:40.470 The language is clearer and more precise 01:22:40.470 --> 01:22:42.830 and our partners will also be getting one update per day 01:22:42.830 --> 01:22:44.100 per event. 01:22:44.100 --> 01:22:46.740 We also updated the way we provide circuit information 01:22:46.740 --> 01:22:49.040 to our public safety partners. 01:22:49.040 --> 01:22:51.060 Both customers and partners are going to benefit 01:22:51.060 --> 01:22:53.890 from one significant improvement that is in the works 01:22:53.890 --> 01:22:56.890 and will be available by the fourth quarter of this year. 01:22:56.890 --> 01:23:00.080 We are adding an address level alert that is not tied 01:23:00.080 --> 01:23:02.120 to an account and can be subscribed to 01:23:02.120 --> 01:23:04.930 for a specific address such as a homeless shelter 01:23:04.930 --> 01:23:07.550 or a address of a family member. 01:23:07.550 --> 01:23:10.410 When this goes live, it will replace our zip code alerts, 01:23:10.410 --> 01:23:11.600 which were overly broad 01:23:11.600 --> 01:23:14.360 and provided seemingly conflicting information. 01:23:14.360 --> 01:23:15.720 These were a source of frustration 01:23:15.720 --> 01:23:19.380 for both residential users and public safety partners. 01:23:19.380 --> 01:23:20.670 As an added benefit, 01:23:20.670 --> 01:23:23.866 the address level alerts will allow our telecom customers 01:23:23.866 --> 01:23:27.610 to tie specific reps to their PSPS notifications, 01:23:27.610 --> 01:23:30.540 addressing a request they had for us to send different types 01:23:30.540 --> 01:23:33.010 of notifications to different reps. 01:23:33.010 --> 01:23:34.280 So we're seeing a lot of value 01:23:34.280 --> 01:23:35.823 from the address level alerts solution 01:23:35.823 --> 01:23:38.420 that we will be getting into in the fourth quarter 01:23:38.420 --> 01:23:39.253 of this year. 01:23:40.520 --> 01:23:41.577 Any questions on this. 01:23:41.577 --> 01:23:43.790 [President Batjer] For interrupting Ranbir, 01:23:43.790 --> 01:23:46.180 but you just said it won't be, 01:23:46.180 --> 01:23:48.850 these updates and changes and improvements 01:23:48.850 --> 01:23:50.890 that you're making will not go into effect 01:23:50.890 --> 01:23:52.800 until the fourth quarter. 01:23:52.800 --> 01:23:54.410 No, the only thing that's gonna be delivered 01:23:54.410 --> 01:23:57.760 in the fourth quarter is the address alerts solution. 01:23:57.760 --> 01:24:00.130 All of the other changes on communications, 01:24:00.130 --> 01:24:02.910 the adjustments to notifications, the cadence, 01:24:02.910 --> 01:24:04.450 those are all in place right now. 01:24:04.450 --> 01:24:07.810 So they are all in place for the startup of fire season. 01:24:07.810 --> 01:24:09.950 The thing that's taken us a little longer 01:24:09.950 --> 01:24:12.170 to deliver is the address alert solution, 01:24:12.170 --> 01:24:14.493 which will will come in the fourth quarter of this year. 01:24:15.390 --> 01:24:16.830 That will be very important. 01:24:16.830 --> 01:24:18.450 We did have a lot of complaints 01:24:18.450 --> 01:24:22.223 and confusion about use of zip codes. 01:24:23.130 --> 01:24:24.490 And when you say fourth quarter, 01:24:24.490 --> 01:24:26.060 is that gonna be like October? 01:24:26.060 --> 01:24:27.360 Is that gonna be December. 01:24:30.180 --> 01:24:32.420 Jessica, do you have a timeline? 01:24:32.420 --> 01:24:34.660 I think it was September, October timeframe 01:24:34.660 --> 01:24:36.167 that it will be coming out. 01:24:37.830 --> 01:24:39.320 Yeah that's right, late September, 01:24:39.320 --> 01:24:41.863 early October is what we're looking at so far. 01:24:42.870 --> 01:24:44.020 Okay, that's great. 01:24:44.020 --> 01:24:49.020 Because obviously the Santa Ana winds begin sooner 01:24:49.120 --> 01:24:52.140 and end later as we experienced last year. 01:24:52.140 --> 01:24:53.410 Yep. Okay. 01:24:53.410 --> 01:24:55.060 Thank you for that clarification. 01:24:57.500 --> 01:24:59.100 Any additional questions here? 01:25:01.100 --> 01:25:03.000 Okay, let's move on to the next slide. 01:25:05.990 --> 01:25:08.620 So working with community leaders, public safety partners 01:25:08.620 --> 01:25:11.250 and our critical infrastructure customers, we have designed 01:25:11.250 --> 01:25:13.750 and released a new public safety partner portal 01:25:13.750 --> 01:25:15.340 for those customers. 01:25:15.340 --> 01:25:16.900 The portal is a single destination 01:25:16.900 --> 01:25:18.040 for public safety partners 01:25:18.040 --> 01:25:19.410 and critical infrastructure customers 01:25:19.410 --> 01:25:21.860 to find PSPS information. 01:25:21.860 --> 01:25:23.930 Our partners can now conveniently access 01:25:23.930 --> 01:25:26.260 pre-event PSPS information 01:25:26.260 --> 01:25:28.610 such as potentially impacted circuits, maps 01:25:28.610 --> 01:25:31.210 and summaries on potentially impacted customers, 01:25:31.210 --> 01:25:32.450 our policies and procedures 01:25:32.450 --> 01:25:34.680 as well as sample notifications. 01:25:34.680 --> 01:25:38.050 During events partners can access event-specific information 01:25:38.050 --> 01:25:41.010 such as a PSPS interactive event map, 01:25:41.010 --> 01:25:44.070 which includes outreach areas, the impacted circuits 01:25:44.070 --> 01:25:45.750 with estimated restoration times, 01:25:45.750 --> 01:25:48.210 locations of our customer resource centers, 01:25:48.210 --> 01:25:49.990 our customer crew vehicles, 01:25:49.990 --> 01:25:53.200 as well as event-specific files that are downloadable 01:25:53.200 --> 01:25:55.060 and those files can contain reports 01:25:55.060 --> 01:25:57.970 such as our outage areas, our impacted circuits, 01:25:57.970 --> 01:25:58.990 the critical facilities 01:25:58.990 --> 01:26:01.010 and identified medical baseline customers, 01:26:01.010 --> 01:26:03.080 summaries of our impacted customers 01:26:03.080 --> 01:26:06.340 as well as an archive of any inactive past events. 01:26:06.340 --> 01:26:07.770 So a lot of information available 01:26:07.770 --> 01:26:10.210 on this public safety partner portal. 01:26:10.210 --> 01:26:13.270 We currently have 153 registered entities 01:26:13.270 --> 01:26:17.370 represented by most of our customers sectors. 01:26:17.370 --> 01:26:19.500 This is more than three times greater than the number 01:26:19.500 --> 01:26:22.090 of unique customers registered for our (indistinct) service, 01:26:22.090 --> 01:26:24.420 which has 42 registered user. 01:26:24.420 --> 01:26:26.320 We are continuing to promote the advantage 01:26:26.320 --> 01:26:28.400 of using the public portal and expect 01:26:28.400 --> 01:26:31.040 to have a much higher level of participation for use 01:26:31.040 --> 01:26:32.590 of that portal by the year end. 01:26:33.490 --> 01:26:37.807 We've also made enhancements to sce.com/pspspages 01:26:37.807 --> 01:26:41.080 for customers with additional enhancements in the works. 01:26:41.080 --> 01:26:42.950 In the past, we had separate lookup tools 01:26:42.950 --> 01:26:46.510 for different kinds of outages, which were confusing when 01:26:46.510 --> 01:26:48.107 for instance, customers might have been in scope 01:26:48.107 --> 01:26:50.360 for a PSPS event but then lost power 01:26:50.360 --> 01:26:52.260 to a weather related outage. 01:26:52.260 --> 01:26:54.820 Last month, we launched a consolidated lookup tool 01:26:54.820 --> 01:26:56.990 so customers can better understand the status 01:26:56.990 --> 01:27:00.820 of any given outage just by simply entering their address. 01:27:00.820 --> 01:27:03.370 In October, we will be combining our outreach maps 01:27:03.370 --> 01:27:06.040 for further enhancing our outreach information. 01:27:06.040 --> 01:27:08.010 This will help solve issues we had previously 01:27:08.010 --> 01:27:10.790 where customers who had lost power would still appear 01:27:10.790 --> 01:27:13.263 to be under consideration for a PSPS outage. 01:27:15.623 --> 01:27:18.140 We also corrected what has been a significant source 01:27:18.140 --> 01:27:19.710 of frustration. 01:27:19.710 --> 01:27:23.307 Our worst case online estimated restoration times or ERT. 01:27:24.150 --> 01:27:25.137 Now, when customers click on a circuit, 01:27:25.137 --> 01:27:28.230 they will see the end of the period of concern 01:27:28.230 --> 01:27:30.550 plus an advisory that typical restoration takes 01:27:30.550 --> 01:27:31.910 between three and eight hours. 01:27:31.910 --> 01:27:33.990 So that's a big improvement in terms 01:27:33.990 --> 01:27:37.570 of actionable information the customers will receive. 01:27:37.570 --> 01:27:39.610 On Friday we launched a new webpage 01:27:39.610 --> 01:27:42.240 for our access and functional needs population. 01:27:42.240 --> 01:27:44.800 This web page provides information on how 01:27:44.800 --> 01:27:47.290 to obtain contact information, sign up for alerts 01:27:47.290 --> 01:27:50.390 and access information on helpful programs and services. 01:27:50.390 --> 01:27:52.780 They include information on independent living centers 01:27:52.780 --> 01:27:55.773 and 211, all in one convenient spot. 01:27:57.770 --> 01:28:00.470 To speak more about outreach and services provided 01:28:00.470 --> 01:28:03.360 to customers I'm gonna turn over to Jessica in a minute. 01:28:03.360 --> 01:28:06.150 If there are any questions I can address them now. 01:28:08.560 --> 01:28:10.020 I do have a couple. 01:28:10.020 --> 01:28:14.810 So, I guess it goes to the captain obvious on my part here, 01:28:14.810 --> 01:28:17.150 but if the power's out, 01:28:17.150 --> 01:28:21.389 people aren't gonna have access technically to a portal 01:28:21.389 --> 01:28:22.923 so that's one thing, 01:28:23.820 --> 01:28:25.410 that's where the community resource centers 01:28:25.410 --> 01:28:27.513 may become more valuable. 01:28:32.044 --> 01:28:37.044 I've sort of been monitoring the speed and duration 01:28:37.940 --> 01:28:41.820 and sort of quality of the community resource centers 01:28:41.820 --> 01:28:44.300 that you guys have been putting in place. 01:28:44.300 --> 01:28:45.180 What is the metric 01:28:45.180 --> 01:28:48.620 on which you deploy a community resource center? 01:28:48.620 --> 01:28:52.130 Is it exactly when the PSPS occurs? 01:28:52.130 --> 01:28:54.240 Is it prior to the PSPS occurring 01:28:54.240 --> 01:28:56.063 and you've noticed all of the public that 01:28:56.063 --> 01:29:00.060 that community resource center is open and operational 01:29:00.060 --> 01:29:03.700 and have you gotten feedback from the community 01:29:03.700 --> 01:29:07.510 in general that what meets the needs of the community for 01:29:07.510 --> 01:29:10.100 that community resource center versus what meets the needs 01:29:10.100 --> 01:29:13.460 of utility for that community resource center? 01:29:13.460 --> 01:29:16.610 So those are all sort of things around. 01:29:16.610 --> 01:29:20.380 I know I get a lot of angst related 01:29:20.380 --> 01:29:23.390 to the community resource centers and where and when 01:29:23.390 --> 01:29:26.120 and how many and availability. 01:29:26.120 --> 01:29:28.350 So maybe you can clarify some of that. 01:29:28.350 --> 01:29:30.560 Yeah, so Jessica's actually gonna be covering a lot 01:29:30.560 --> 01:29:32.039 of that information in her slides, 01:29:32.039 --> 01:29:33.180 All right. 01:29:33.180 --> 01:29:35.950 Of the community resource centers. 01:29:35.950 --> 01:29:39.467 So if you can hold on and then wait for Jessica to cover it 01:29:39.467 --> 01:29:43.050 and address it and then you can ask the question again. 01:29:43.050 --> 01:29:47.661 Thanks. Thank you. 01:29:47.661 --> 01:29:49.350 If there's no further questions I can hand 01:29:49.350 --> 01:29:50.813 it over to Jessica now. 01:29:52.660 --> 01:29:54.815 Great, thanks Ranbir. 01:29:54.815 --> 01:29:57.260 First I want to say good morning to everyone 01:29:57.260 --> 01:29:59.730 and I also wanted to share that like the lineman 01:29:59.730 --> 01:30:02.610 that Steve spoke about this morning, 01:30:02.610 --> 01:30:04.790 I'm also a customer that's impacted 01:30:04.790 --> 01:30:06.770 by a high fire risk area. 01:30:06.770 --> 01:30:10.690 So when I'm planning for our customers PSPS experience, 01:30:10.690 --> 01:30:13.760 I really put myself in our customer's shoes 01:30:13.760 --> 01:30:17.780 and as a customer, I would want to know and be prepared 01:30:17.780 --> 01:30:21.460 for our PSPS events and not to hear about PSPS 01:30:21.460 --> 01:30:24.070 for the first time when I get a notification. 01:30:24.070 --> 01:30:27.340 So we make every effort to inform our customers 01:30:27.340 --> 01:30:32.340 before and during fire season on what a PSPS is, 01:30:32.570 --> 01:30:36.293 how to prepare and what programs and services are available. 01:30:37.540 --> 01:30:39.430 So SCE, oh, I'm sorry. 01:30:39.430 --> 01:30:41.860 We can (indistinct) to the next slide, please. 01:30:41.860 --> 01:30:42.693 Thank you. 01:30:44.220 --> 01:30:47.630 So SCE launched an annual marketing campaign in January 01:30:47.630 --> 01:30:51.040 and we used a variety of methods with wide reach 01:30:51.040 --> 01:30:53.550 and this year we have increased our focus 01:30:53.550 --> 01:30:56.470 on promoting our programs and services. 01:30:56.470 --> 01:30:58.710 We created a new digital and print ads 01:30:58.710 --> 01:31:01.810 for the medical baseline program and outage alerts 01:31:01.810 --> 01:31:04.090 and these messages were also published 01:31:04.090 --> 01:31:08.510 in 40 ethnic newspapers and really to reflect the diversity 01:31:08.510 --> 01:31:10.050 of Southern California, 01:31:10.050 --> 01:31:12.670 our marketing campaign is also delivered 01:31:12.670 --> 01:31:16.380 in multiple languages and translated versions are accessible 01:31:16.380 --> 01:31:21.260 on our SCE wildfire communications center web page. 01:31:21.260 --> 01:31:22.620 We have generated, 01:31:22.620 --> 01:31:27.000 since June of this year 410 million impressions 01:31:27.000 --> 01:31:29.590 with 34 million coming from our increase 01:31:29.590 --> 01:31:33.170 in new medical baseline ads and 15 million 01:31:33.170 --> 01:31:36.010 from new ads on customer programs 01:31:36.010 --> 01:31:39.560 and what this means is that we have reached our customers 01:31:39.560 --> 01:31:42.460 about 37 times in six months 01:31:42.460 --> 01:31:46.580 or one time every five days with our messages. 01:31:46.580 --> 01:31:49.620 And as a result of this expanded outreach, 01:31:49.620 --> 01:31:52.610 our overall awareness metric has increased 01:31:52.610 --> 01:31:55.850 almost 10% compared to last year. 01:31:55.850 --> 01:31:57.070 And we remain on track 01:31:57.070 --> 01:31:59.763 to deliver 1 billion impressions this year. 01:32:01.290 --> 01:32:03.293 Are there any questions so far? 01:32:04.530 --> 01:32:06.760 Yes, I'd like to, if I may please, 01:32:06.760 --> 01:32:11.483 and thank you for your presentation and joining us. 01:32:13.670 --> 01:32:18.140 Remind me what your critical care population is 01:32:18.140 --> 01:32:21.760 that you are communicating with 01:32:21.760 --> 01:32:25.113 and that you have regular communications with. 01:32:26.050 --> 01:32:27.497 Yeah, absolutely. 01:32:27.497 --> 01:32:29.380 And I'm gonna get into this a little bit more 01:32:29.380 --> 01:32:33.689 in our next slide, but I will say that we have registered 01:32:33.689 --> 01:32:38.570 in our systems we could tag and reach out directly 01:32:38.570 --> 01:32:43.570 to about 2.5 million access and functional needs customers 01:32:43.660 --> 01:32:44.740 and then I will get 01:32:44.740 --> 01:32:47.960 into our medical baseline population as well. 01:32:47.960 --> 01:32:52.410 Okay, thank you. Sure. 01:32:52.410 --> 01:32:53.280 Actually, it's a good time. 01:32:53.280 --> 01:32:55.257 If we can go to the next slide please. 01:32:58.520 --> 01:33:00.140 All right, so in addition 01:33:00.140 --> 01:33:03.040 to the broad based marketing outreach, 01:33:03.040 --> 01:33:04.200 we are really focused 01:33:04.200 --> 01:33:06.980 on reaching our access and functional needs customers. 01:33:06.980 --> 01:33:10.320 Just the criticality of these customers are so important 01:33:10.320 --> 01:33:12.800 and I wanna share that I have been attending 01:33:12.800 --> 01:33:15.760 the monthly Statewide AFN council meetings 01:33:15.760 --> 01:33:18.820 and I really wanna express appreciation 01:33:18.820 --> 01:33:20.700 for the members of this council. 01:33:20.700 --> 01:33:23.370 These discussions have really challenged us to do more 01:33:23.370 --> 01:33:26.620 in this area and by partnering, we have been able 01:33:26.620 --> 01:33:29.330 to reach this broader race and population. 01:33:29.330 --> 01:33:34.160 We have worked with PG&E, SDG&E and state agencies 01:33:34.160 --> 01:33:38.610 to promote the medical baseline program and outage alerts 01:33:38.610 --> 01:33:39.890 and we're currently working 01:33:39.890 --> 01:33:42.930 with the Hospital Association of Southern California 01:33:42.930 --> 01:33:47.930 to reach their network of 185 hospitals and 8,500 people. 01:33:48.990 --> 01:33:51.840 The picture that you see here on the slide was a newsletter 01:33:51.840 --> 01:33:54.963 that they sent out on Friday, just this past Friday. 01:33:56.190 --> 01:33:58.360 I also wanna appreciate our network 01:33:58.360 --> 01:34:01.700 of 1600 community-based organizations 01:34:01.700 --> 01:34:03.640 that help us share important messages 01:34:03.640 --> 01:34:05.730 with their communities. 01:34:05.730 --> 01:34:09.550 And this year we've also made it easier for customers 01:34:09.550 --> 01:34:12.410 to sign up for the medical baseline program 01:34:12.410 --> 01:34:15.940 by enabling physicians to provide an e-signature 01:34:15.940 --> 01:34:17.760 on application. 01:34:17.760 --> 01:34:21.350 And as of June, we have a 6% increase 01:34:21.350 --> 01:34:24.100 in our medical baseline programming enrollment, 01:34:24.100 --> 01:34:27.940 which stands out about 110,000 customer accounts. 01:34:27.940 --> 01:34:31.050 And I do recognize, while we've made some good strides, 01:34:31.050 --> 01:34:33.530 we know we can do even more. 01:34:33.530 --> 01:34:35.830 We have established a sub-committee 01:34:35.830 --> 01:34:39.900 within the Statewide AFN council to really focus year long 01:34:39.900 --> 01:34:42.203 on how we can partner on communications. 01:34:43.220 --> 01:34:45.608 And as I mentioned, we have identified 01:34:45.608 --> 01:34:50.550 about 2 million customers that we designate as AFN 01:34:50.550 --> 01:34:52.220 and at an aggregate level, 01:34:52.220 --> 01:34:55.110 we have appended our data geographically 01:34:55.110 --> 01:34:57.973 and we use this data for planning during events. 01:34:59.830 --> 01:35:03.230 For example, our new PSPS risk assessment tool 01:35:03.230 --> 01:35:07.140 includes an AFN index, which takes the safety risk 01:35:07.140 --> 01:35:08.670 of our AFN communities 01:35:08.670 --> 01:35:12.290 into account when making those de-energization decisions 01:35:13.140 --> 01:35:16.410 and we also use this data to take into consideration 01:35:16.410 --> 01:35:17.510 of the locations 01:35:17.510 --> 01:35:20.660 of where we should take our community resource centers 01:35:20.660 --> 01:35:22.320 and community crew vehicles, 01:35:22.320 --> 01:35:27.320 because we do have our AFN population mapped out 01:35:27.600 --> 01:35:29.320 by our circuits. 01:35:29.320 --> 01:35:32.060 And if anyone is curious in terms 01:35:32.060 --> 01:35:35.360 of how our numbers worked out, 01:35:35.360 --> 01:35:40.010 we do have about 36,000 medical baseline customers 01:35:40.010 --> 01:35:41.570 in our high fire risk area 01:35:41.570 --> 01:35:44.493 and of that about 6,000 are critical care. 01:35:48.103 --> 01:35:50.216 [Commissioner Shiroma] Question, Jessica. 01:35:50.216 --> 01:35:51.785 Thank you. Sure 01:35:51.785 --> 01:35:53.510 [Commissioner Shiroma] I do want to thank you 01:35:53.510 --> 01:35:55.840 for your participation in service 01:35:55.840 --> 01:35:58.840 on our low income oversight board on behalf 01:35:58.840 --> 01:36:01.503 of the investor owned utilities. 01:36:02.790 --> 01:36:04.490 Here's my question. 01:36:04.490 --> 01:36:09.490 For the active and functional needs individually, 01:36:09.500 --> 01:36:12.893 which covers seniors, 01:36:15.620 --> 01:36:17.686 folks from our (indistinct) 01:36:17.686 --> 01:36:22.686 and certainly medical baseline critical care, 01:36:23.167 --> 01:36:24.183 (indistinct) 01:36:24.183 --> 01:36:27.992 for the 72 circuits that were highlighted earlier, 01:36:27.992 --> 01:36:30.763 the response for covered conductors, 01:36:32.070 --> 01:36:36.410 Is your index, does it show how many, 01:36:36.410 --> 01:36:41.300 what percentage of the AFN population reside 01:36:41.300 --> 01:36:46.110 within the affected area of those 72 circuits 01:36:46.110 --> 01:36:50.607 and does that index feed into the choice. 01:36:51.910 --> 01:36:56.887 I know it's based on four PSPSs or more or high 01:36:58.531 --> 01:37:00.948 (indistinct) 01:37:02.172 --> 01:37:04.147 But maybe what it is is, 01:37:04.147 --> 01:37:07.820 do you have a percentage for how many AFN folks live 01:37:07.820 --> 01:37:11.333 within those 72 circuit areas? 01:37:12.580 --> 01:37:15.420 Yeah, thank you, Commissioner Shiroma. 01:37:15.420 --> 01:37:17.460 So as I mentioned of our, 01:37:17.460 --> 01:37:20.240 about 2.5 million total AFN customers, 01:37:20.240 --> 01:37:22.676 as you noted, they are not just 01:37:22.676 --> 01:37:24.910 in the disability access and functional needs 01:37:24.910 --> 01:37:28.150 but they are spread out, low income, seniors, 01:37:28.150 --> 01:37:29.690 those with limited English. 01:37:29.690 --> 01:37:31.321 When we look at our data, 01:37:31.321 --> 01:37:34.420 we look at of that 2.5 million base 01:37:34.420 --> 01:37:37.420 about 500,000 are in a high fire risk area. 01:37:41.737 --> 01:37:44.730 [Commissioner Shiroma] And the 17 circuits 01:37:44.730 --> 01:37:48.100 don't cover the entire high wildfire area, but they focus 01:37:54.850 --> 01:37:58.604 risk based on the temperatures of the last couple of years 01:37:58.604 --> 01:38:01.459 and where there were PSPSs. 01:38:01.459 --> 01:38:04.120 So (indistinct), is subset then that reside 01:38:05.510 --> 01:38:08.003 within that scope as a (indistinct). 01:38:09.597 --> 01:38:12.880 Are there more granny level, right? 01:38:12.880 --> 01:38:16.520 Yeah, I don't have the number within the 72 circuits 01:38:16.520 --> 01:38:19.663 of our AFN but I'm sure we could figure that out. 01:38:20.810 --> 01:38:25.308 Okay, and then the dedicated AFN liaison officer 01:38:25.308 --> 01:38:26.300 (indistinct) during PSPS events 01:38:26.300 --> 01:38:31.300 but is that officer operating year round? 01:38:34.570 --> 01:38:36.514 Yeah, great question. 01:38:36.514 --> 01:38:39.420 So we are going to be formalizing a 01:38:39.420 --> 01:38:43.760 dedicated AFN liaison officer role this year to activate 01:38:43.760 --> 01:38:47.480 during events and we are gonna be starting with PSPS, 01:38:47.480 --> 01:38:50.313 but our goal is to make it year round for all hazards. 01:38:52.510 --> 01:38:55.543 Okay, thank you. (indistinct) 01:38:56.730 --> 01:38:57.753 Just to finish. 01:38:58.660 --> 01:39:01.090 Just a quick follow up and we may have said this, 01:39:01.090 --> 01:39:06.060 but you said 2.5 million customers are AFN, 01:39:06.060 --> 01:39:07.600 qualified for AFN. 01:39:07.600 --> 01:39:11.550 Of those, do you guys have, 01:39:11.550 --> 01:39:15.750 have you identified which of those rely on power 01:39:15.750 --> 01:39:19.080 to maintain life saving medical devices? 01:39:19.080 --> 01:39:20.923 Do you actually know each of those. 01:39:22.260 --> 01:39:23.760 Yes, great question. 01:39:23.760 --> 01:39:24.593 We do. 01:39:24.593 --> 01:39:27.420 Within our medical baseline population, we have a subset 01:39:27.420 --> 01:39:29.220 that we call critical care 01:39:29.220 --> 01:39:31.550 that fits the life sustaining definition 01:39:31.550 --> 01:39:32.940 that you just mentioned 01:39:32.940 --> 01:39:35.020 and we use a customer care dashboard 01:39:35.020 --> 01:39:39.620 during events where we do have the critical care designation 01:39:39.620 --> 01:39:41.770 and that stands out within the dashboard. 01:39:41.770 --> 01:39:45.320 So then when we're looking at our customer care plans 01:39:45.320 --> 01:39:49.090 during events we can see how many customers are 01:39:49.090 --> 01:39:51.100 not only AFN by circuit 01:39:51.100 --> 01:39:53.423 but how many have life sustaining needs. 01:39:56.397 --> 01:39:59.780 Okay, good and then how do you address those? 01:39:59.780 --> 01:40:02.480 I mean, is there a special outreach for them 01:40:02.480 --> 01:40:06.673 or how does that interaction take place? 01:40:08.380 --> 01:40:11.850 Yeah, so what we do, as I had mentioned, 01:40:11.850 --> 01:40:14.160 at the beginning of the year we do make sure 01:40:14.160 --> 01:40:16.160 that we get the word out to as many people 01:40:16.160 --> 01:40:19.450 in as many channels as possible but when it gets close 01:40:19.450 --> 01:40:23.060 to PSPS fire season and even during events, 01:40:23.060 --> 01:40:27.550 it's very critical that we reach out to our AFN customers 01:40:27.550 --> 01:40:29.890 and so what we are doing as Steve mentioned 01:40:29.890 --> 01:40:31.440 in his opening remarks, 01:40:31.440 --> 01:40:34.950 this year we're expanding our in-person notifications 01:40:34.950 --> 01:40:37.380 to all medical baseline customer, not just those 01:40:37.380 --> 01:40:40.200 that are in the life-sustaining category. 01:40:40.200 --> 01:40:43.280 So we'll be rolling that out this year 01:40:43.280 --> 01:40:44.750 and in case we can't get ahold 01:40:44.750 --> 01:40:47.300 of someone, we'll make sure we send someone out to visit 01:40:47.300 --> 01:40:48.650 that person's home. 01:40:48.650 --> 01:40:53.650 And then I'll be getting into also some new services 01:40:53.770 --> 01:40:56.370 that we'll be offering for our AFN customers 01:40:56.370 --> 01:40:59.390 and we'll be talking about our new partnership with 211 01:40:59.390 --> 01:41:01.240 that will help in this space as well. 01:41:02.570 --> 01:41:07.180 Great, thanks. Sure. 01:41:07.180 --> 01:41:11.390 Okay, I think we're ready now to move on to our next slide, 01:41:11.390 --> 01:41:13.090 unless there's any more questions. 01:41:19.210 --> 01:41:23.720 So this year we're increasing the resources that we provide 01:41:23.720 --> 01:41:25.630 to our at-risk customers 01:41:25.630 --> 01:41:28.720 and I wanna start off with our backup power program. 01:41:28.720 --> 01:41:32.890 We offer a fully subsidized critical care backup battery 01:41:32.890 --> 01:41:36.810 and we stepped up our outreach and picked up the pace 01:41:36.810 --> 01:41:39.810 for battery deployments to customers this year. 01:41:39.810 --> 01:41:42.080 We expanded eligibility 01:41:42.080 --> 01:41:44.520 and we also conducted customer surveys 01:41:44.520 --> 01:41:47.370 to optimize our outreach materials. 01:41:47.370 --> 01:41:52.020 We then contact the customers through direct mail, email, 01:41:52.020 --> 01:41:54.910 outbound calling and door-to-door efforts. 01:41:54.910 --> 01:41:57.880 So we make multiple attempts to contact customers 01:41:57.880 --> 01:42:02.260 by sending first, second and third direct mail letters 01:42:02.260 --> 01:42:05.150 and emails as well as repeated phone calls 01:42:05.150 --> 01:42:06.670 after each mailing 01:42:06.670 --> 01:42:08.570 and President Batjer I really liked the way you said 01:42:08.570 --> 01:42:12.360 it this morning, communicate, communicate, repeat, repeat 01:42:12.360 --> 01:42:15.520 and that's definitely what we're doing in this case 01:42:15.520 --> 01:42:16.800 but we're also partnering 01:42:16.800 --> 01:42:19.460 with our community-based organizations 01:42:19.460 --> 01:42:21.710 as well as our other broader marketing channels 01:42:21.710 --> 01:42:24.090 that I mentioned earlier to increase awareness. 01:42:24.090 --> 01:42:26.300 So really it's a full court press here 01:42:26.300 --> 01:42:29.810 to get as many customers signed up as possible 01:42:29.810 --> 01:42:32.793 and I wanna talk a little bit about our results today. 01:42:34.630 --> 01:42:38.280 So as of January through July 31st of this year, 01:42:38.280 --> 01:42:41.340 just a few updated numbers that are on this slide here, 01:42:41.340 --> 01:42:43.770 but late breaking as of yesterday, 01:42:43.770 --> 01:42:48.680 we have deployed for this year 3,817 batteries 01:42:48.680 --> 01:42:51.460 and we have 900 more pending delivery 01:42:51.460 --> 01:42:54.400 and we expect to deliver about 5,000 batteries 01:42:54.400 --> 01:42:56.317 by early October of this year 01:42:56.317 --> 01:42:59.600 and we predict for that customer participation 01:42:59.600 --> 01:43:03.623 by the end of this year, we'll be in the 40 to 50% range. 01:43:06.089 --> 01:43:07.110 (indistinct) 01:43:07.110 --> 01:43:09.260 Can I ask you a couple of questions about this 01:43:09.260 --> 01:43:12.120 and I'm glad you mentioned the 40% range 01:43:12.120 --> 01:43:12.953 because Steve had mentioned that 01:43:12.953 --> 01:43:14.763 and it confused me a little bit. 01:43:17.520 --> 01:43:19.947 I wanted to distinguish between the critical care customers 01:43:19.947 --> 01:43:21.760 and the medical baseline customers, 01:43:21.760 --> 01:43:24.040 and also the areas that you're targeting. 01:43:24.040 --> 01:43:27.340 So this slide says you've expanded it 01:43:27.340 --> 01:43:32.340 to all eligible medical baseline customers. 01:43:35.060 --> 01:43:38.663 For this category who are you focusing on? 01:43:39.877 --> 01:43:41.544 What is your target? 01:43:44.525 --> 01:43:45.723 Yeah, so. 01:43:45.723 --> 01:43:48.448 Is there a critical care in all areas 01:43:48.448 --> 01:43:51.161 that have been subject to PSPS events? 01:43:51.161 --> 01:43:52.520 What is it exactly? 01:43:52.520 --> 01:43:54.238 What's the overall target 01:43:54.238 --> 01:43:59.238 for providing backup batteries to critical care customers? 01:44:00.490 --> 01:44:01.600 Yeah, thank you. 01:44:01.600 --> 01:44:03.050 So just to clarify, 01:44:03.050 --> 01:44:05.900 last year we started with our critical care customers, 01:44:05.900 --> 01:44:08.430 which is a subset of medical baseline. 01:44:08.430 --> 01:44:10.760 These are the life-sustaining customers 01:44:10.760 --> 01:44:12.330 that were mentioned earlier. 01:44:12.330 --> 01:44:15.070 So the difference is that this year we expanded beyond 01:44:15.070 --> 01:44:19.320 that subset to all eligible medical baseline customers, 01:44:19.320 --> 01:44:23.690 which added another 13 or 12,000 customers eligible 01:44:23.690 --> 01:44:26.660 and not only do our customers need to be enrolled 01:44:26.660 --> 01:44:29.800 in medical baseline, they also need to be enrolled 01:44:29.800 --> 01:44:33.730 in either our CARE or FERA rate discount program 01:44:33.730 --> 01:44:36.900 and they need to reside in a high fire risk area 01:44:36.900 --> 01:44:38.990 or be served by a circuit that connects 01:44:38.990 --> 01:44:41.500 through a high fire risk area. 01:44:41.500 --> 01:44:46.163 So those variables bring us to the population of 13,000 01:44:47.820 --> 01:44:49.763 or so customers that are eligible. 01:44:50.897 --> 01:44:52.410 And these are customers. 01:44:52.410 --> 01:44:54.411 Okay, so you said 36,000, 01:44:54.411 --> 01:44:57.980 you have 36,000 medical baseline customers total 01:44:57.980 --> 01:45:01.923 in these areas but of those that are CARE or FERA customers, 01:45:03.560 --> 01:45:05.907 it's 12 or 13,000? 01:45:11.050 --> 01:45:12.800 Yes, you can look at it that way. 01:45:14.105 --> 01:45:17.100 So 12 or 13,000 are eligible, 01:45:17.100 --> 01:45:20.950 a smaller subset of critical care customers, correct? 01:45:20.950 --> 01:45:23.010 And they're still eligible. 01:45:23.010 --> 01:45:25.610 And they're eligible regardless of income 01:45:25.610 --> 01:45:28.127 or just if they're CARE and FERA customers? 01:45:29.070 --> 01:45:32.350 They would also need to be low-income CARE/FERA. 01:45:32.350 --> 01:45:33.183 I see. 01:45:33.183 --> 01:45:37.857 So you've extended it to all 12 or 13000 01:45:37.857 --> 01:45:42.857 and 40% of that is more than 5,000. 01:45:43.270 --> 01:45:44.710 So I don't understand. 01:45:46.410 --> 01:45:48.923 What is the 40% that you referred to? 01:45:50.520 --> 01:45:52.880 That's just the number of batteries 01:45:52.880 --> 01:45:57.880 that we have deployed divided by that 13,000 eligible base. 01:46:00.960 --> 01:46:05.130 Okay so you're trying to reach all 12 or 13,000, 01:46:05.130 --> 01:46:09.650 is there a special focus on the critical care portion 01:46:09.650 --> 01:46:13.203 of the 12 or 13,000 medical baseline customers? 01:46:14.620 --> 01:46:19.190 Yeah, so I would say that we really had a special focus 01:46:19.190 --> 01:46:23.260 on those customers last year and then we, 01:46:23.260 --> 01:46:24.810 that was our primary focus 01:46:24.810 --> 01:46:26.810 and (indistinct) we've now opened up the lens 01:46:26.810 --> 01:46:29.450 to include the more broader medical baseline eligible 01:46:29.450 --> 01:46:31.312 for CARE/FERA. 01:46:31.312 --> 01:46:34.013 So we're still focused on the critical care customers. 01:46:35.090 --> 01:46:36.840 Okay, and then one last question. 01:46:38.411 --> 01:46:42.480 I gather that you've extended eligibility 01:46:42.480 --> 01:46:44.270 to this entire universe. 01:46:44.270 --> 01:46:45.933 Some people don't respond. 01:46:46.910 --> 01:46:50.240 So that in part is responsible for the lower number 01:46:50.240 --> 01:46:52.880 of batteries that are actually deployed 01:46:52.880 --> 01:46:54.670 but other people who've responded 01:46:54.670 --> 01:46:56.820 with interest, who haven't gotten batteries 01:46:56.820 --> 01:47:00.140 because you haven't procured enough batteries yet, 01:47:00.140 --> 01:47:03.120 that's been a problem in the past. 01:47:03.120 --> 01:47:03.953 In other words, 01:47:03.953 --> 01:47:08.690 is everyone who responds favorably been provided 01:47:08.690 --> 01:47:11.760 with a battery to date and if not, what is the difference 01:47:11.760 --> 01:47:13.557 between those who've requested it 01:47:13.557 --> 01:47:15.913 and those who've actually gotten it? 01:47:17.580 --> 01:47:19.180 Yeah, we're in a different predicament 01:47:19.180 --> 01:47:20.520 than we were last year. 01:47:20.520 --> 01:47:24.750 Fortunately last year we had a lot more inventory challenges 01:47:24.750 --> 01:47:27.500 and we stepped back with COVID. 01:47:27.500 --> 01:47:31.160 So this year, as I mentioned, we really picked up the pace 01:47:31.160 --> 01:47:32.780 and picked up our outreach. 01:47:32.780 --> 01:47:36.800 We have pre-ordered our batteries, 01:47:36.800 --> 01:47:38.240 which is why we've been able 01:47:38.240 --> 01:47:40.490 to deploy as many as we have 01:47:40.490 --> 01:47:43.610 and this week we're getting another shipment 01:47:43.610 --> 01:47:45.510 of about 1000 batteries. 01:47:45.510 --> 01:47:47.360 By the end of this year, 01:47:47.360 --> 01:47:50.950 we have pre-ordered about 6,500 batteries 01:47:50.950 --> 01:47:54.010 and so I know that there were some global constraints going 01:47:54.010 --> 01:47:55.780 on with the court in China, 01:47:55.780 --> 01:47:59.673 with the, COVID as well as some impacts here in our court. 01:48:00.562 --> 01:48:03.330 So far we've been working through that. 01:48:03.330 --> 01:48:08.330 We have not yet had a situation where we are falling short 01:48:08.700 --> 01:48:10.100 with the additional replenishment 01:48:10.100 --> 01:48:11.700 of 1000 batteries this year, 01:48:11.700 --> 01:48:15.520 we'll be getting to those 900 that are pending this week. 01:48:15.520 --> 01:48:17.640 So we should be good on that. 01:48:17.640 --> 01:48:21.590 So we are hopeful that we will exceed our forecast 01:48:21.590 --> 01:48:24.860 and we'll be monitoring the inventory situation 01:48:24.860 --> 01:48:26.573 on a weekly daily basis. 01:48:27.600 --> 01:48:28.460 But are there people 01:48:28.460 --> 01:48:30.790 on a waiting list who haven't gotten batteries 01:48:30.790 --> 01:48:34.330 because you haven't procured all of them yet? 01:48:34.330 --> 01:48:37.690 I know you said you're hopeful you'll get these batteries. 01:48:37.690 --> 01:48:40.083 Are there people currently waiting for them? 01:48:41.590 --> 01:48:44.490 We have about 900 customers waiting for their batteries 01:48:44.490 --> 01:48:46.700 to be delivered to them, 01:48:46.700 --> 01:48:50.763 but they have already been earmarked and have enrolled. 01:48:52.740 --> 01:48:55.630 Other than that, everyone, their batteries. 01:48:55.630 --> 01:48:56.730 Everyone who's asked for 01:48:56.730 --> 01:48:59.470 other than those 900 have received it. 01:48:59.470 --> 01:49:02.680 That's right and those 900 will be getting 01:49:02.680 --> 01:49:06.783 those replenished inventory shipments this week. 01:49:08.500 --> 01:49:10.600 Okay. Jessica, 01:49:10.600 --> 01:49:12.600 maybe if I could add just a small comment 01:49:12.600 --> 01:49:15.340 around just the 40% and really the progress 01:49:15.340 --> 01:49:16.830 that we've made here. 01:49:16.830 --> 01:49:17.663 Coming into the year. 01:49:17.663 --> 01:49:19.940 So Commissioner Rechtschaffen, you're right. 01:49:19.940 --> 01:49:24.550 13000, 40%, call it 5,200 would be about 40%. 01:49:24.550 --> 01:49:26.850 We're hoping now on a forecast basis that we can get close 01:49:26.850 --> 01:49:28.260 to that 5,200. 01:49:28.260 --> 01:49:30.240 Coming into the year, based on past experience 01:49:30.240 --> 01:49:32.640 with this program and other related programs, 01:49:32.640 --> 01:49:34.670 we set our target at getting to 30% 01:49:34.670 --> 01:49:37.990 and so that was, we felt that was important 01:49:37.990 --> 01:49:39.590 to get to that 30%. 01:49:39.590 --> 01:49:41.950 The team's planned to go well beyond that, 01:49:41.950 --> 01:49:44.327 which is why we've procured these extra batteries 01:49:44.327 --> 01:49:46.440 and we think now we'll be able to get to 01:49:46.440 --> 01:49:47.930 and possibly exceed 40%. 01:49:47.930 --> 01:49:50.500 So it's been a lot of additional, 01:49:50.500 --> 01:49:53.640 to both President Batjer and Jessica's point, 01:49:53.640 --> 01:49:55.940 a lot of additional marketing, communications, repeat 01:49:55.940 --> 01:49:57.800 to continually get at these customers. 01:49:57.800 --> 01:50:02.030 So to get that take rate much higher than we expected 01:50:02.030 --> 01:50:02.863 that we've seen in the past. 01:50:02.863 --> 01:50:05.510 So we'll continue to try to fill those in and go further 01:50:05.510 --> 01:50:07.610 and I think over time we can get there 01:50:07.610 --> 01:50:10.890 but just wanted to note our original target was 30%, 01:50:10.890 --> 01:50:13.340 now we're forecasting to get somewhere around 40. 01:50:15.920 --> 01:50:18.773 Thank you Steve. (indistinct) 01:50:20.100 --> 01:50:22.010 Ask you a question real quickly? 01:50:22.010 --> 01:50:23.470 Can you tell us what type 01:50:23.470 --> 01:50:25.520 of batteries these are generally speaking 01:50:27.428 --> 01:50:30.150 and what's the duration of the timeframe 01:50:30.150 --> 01:50:33.140 on most of them and what's the mixture. 01:50:33.140 --> 01:50:36.990 Do you have a longer-term batteries that are larger 01:50:36.990 --> 01:50:40.233 for those who are on your critical care list? 01:50:41.590 --> 01:50:42.570 Yeah, sure. 01:50:42.570 --> 01:50:45.740 So we have three types of batteries. 01:50:45.740 --> 01:50:47.720 They are all the Goal Zero batteries. 01:50:47.720 --> 01:50:51.980 We have a 1500 watt hour battery, 01:50:51.980 --> 01:50:54.520 3000 and a 6,000. 01:50:54.520 --> 01:50:59.520 So what we do is that when our customer is interested 01:50:59.680 --> 01:51:00.620 in this program, 01:51:00.620 --> 01:51:03.610 our contractors have an assessment discussion 01:51:03.610 --> 01:51:04.770 with our customers. 01:51:04.770 --> 01:51:07.170 In many cases, a lot of our customers have more than 01:51:07.170 --> 01:51:10.360 just one medical device in their home so the contractor has 01:51:10.360 --> 01:51:12.270 to aggregate that power load 01:51:12.270 --> 01:51:15.180 and then they right-size the best battery fit for them based 01:51:15.180 --> 01:51:18.610 on their condition but just to give you a sense 01:51:18.610 --> 01:51:23.210 of some examples, a sleep apnea machine 01:51:23.210 --> 01:51:26.310 on the littlest battery we offer, 01:51:26.310 --> 01:51:29.520 the 1500 watt hour could last for 16 hours, 01:51:29.520 --> 01:51:31.263 according to the manufacturer. 01:51:32.470 --> 01:51:35.750 For a larger machine, like an oxygen generator, 01:51:35.750 --> 01:51:38.800 the largest battery, the 6,000 battery can last 01:51:38.800 --> 01:51:42.850 for about nine hours and I will be talking a little later 01:51:42.850 --> 01:51:45.640 on about how we're augmenting solutions 01:51:45.640 --> 01:51:48.103 for customers where this just may not be enough. 01:51:49.090 --> 01:51:52.140 Okay, very helpful 01:51:52.140 --> 01:51:54.380 and I look forward to that further augmentation 01:51:54.380 --> 01:51:55.450 to your presentation. 01:51:55.450 --> 01:51:57.018 Thank you. 01:51:57.018 --> 01:51:58.450 And I wanna let you all know and see 01:51:58.450 --> 01:52:01.510 that I really wanna get to 50% of our battery. 01:52:01.510 --> 01:52:03.963 So, all right. 01:52:06.190 --> 01:52:07.890 And I wanna cover off just quickly 01:52:07.890 --> 01:52:10.580 that there are customers that may not be eligible 01:52:10.580 --> 01:52:12.840 for the fully subsidized battery, 01:52:12.840 --> 01:52:17.710 so we do offer a $500 rebate on a portable generator 01:52:17.710 --> 01:52:21.600 and this rebate was recently updated to include eligibility 01:52:21.600 --> 01:52:24.067 for customers enrolled in medical baseline. 01:52:24.067 --> 01:52:25.830 So you don't need to be on care 01:52:25.830 --> 01:52:28.780 and medical baseline to get that rebate. 01:52:28.780 --> 01:52:30.970 And as I was alluding to, 01:52:30.970 --> 01:52:33.130 we understand that portable batteries 01:52:33.130 --> 01:52:36.010 and generators may not fully satisfy the needs 01:52:36.010 --> 01:52:39.480 of some of our access and functional needs customers 01:52:39.480 --> 01:52:40.640 therefore, we have partnered 01:52:40.640 --> 01:52:43.080 with the 211 referral organization 01:52:44.010 --> 01:52:49.010 to provide direct services such as transportation, lodging 01:52:49.030 --> 01:52:54.030 or meal delivery and, to our customers before 01:52:54.580 --> 01:52:58.140 and during PSPS events to help our customers prepare 01:52:58.140 --> 01:53:02.060 and have a resiliency plan and they will also be ready 01:53:02.060 --> 01:53:05.973 to take calls 24/7 during events. 01:53:05.973 --> 01:53:09.620 SCE is working with PG&E to offer this service targeted 01:53:09.620 --> 01:53:11.500 to start in September 01:53:11.500 --> 01:53:14.920 and this builds upon what San Diego started last year 01:53:14.920 --> 01:53:19.010 and I wanted to just take a moment to thank Cal OES 01:53:19.010 --> 01:53:22.020 for providing this idea to the Statewide council. 01:53:22.020 --> 01:53:24.540 I'm really excited for that 211 service 01:53:24.540 --> 01:53:26.930 to get off the ground next month 01:53:26.930 --> 01:53:29.450 and I wanna just end with, while we have, 01:53:29.450 --> 01:53:31.600 I have highlighted some of the key updates 01:53:31.600 --> 01:53:35.780 for our AFN customers and services in our appendix, 01:53:35.780 --> 01:53:38.380 we do have a comprehensive list of services 01:53:38.380 --> 01:53:39.870 that are offered. 01:53:39.870 --> 01:53:41.137 Any questions? 01:53:45.980 --> 01:53:49.463 All right, so let's go to the next slide, please. 01:53:53.990 --> 01:53:57.410 So I also wanted to touch on our other program updates 01:53:57.410 --> 01:54:01.110 that we're offering this year to our customers more broadly. 01:54:01.110 --> 01:54:03.710 Based on our customer survey results that we did, 01:54:03.710 --> 01:54:07.880 we have updated our other rebates to be more accessible. 01:54:07.880 --> 01:54:12.270 We are now offering a $200 rebate portable generator 01:54:12.270 --> 01:54:15.080 for any customer in a high fire risk area 01:54:15.080 --> 01:54:16.920 and we eliminated the requirement 01:54:16.920 --> 01:54:19.113 to have a water pumping dependency. 01:54:20.200 --> 01:54:23.890 We also increased our $50 rebate for our portable battery 01:54:23.890 --> 01:54:26.900 to $75 and this rebate is good 01:54:26.900 --> 01:54:28.510 for smaller portable batteries 01:54:28.510 --> 01:54:31.910 that can power electronic devices, such as a modem 01:54:31.910 --> 01:54:35.230 or router, cell phones, laptops or iPads 01:54:37.270 --> 01:54:40.090 and these batteries and generators can be found 01:54:40.090 --> 01:54:42.450 on SCE's online marketplace 01:54:42.450 --> 01:54:45.560 and we have links where customers can purchase online 01:54:45.560 --> 01:54:47.120 or at retail stores 01:54:47.120 --> 01:54:50.560 and some stores also offer financing options. 01:54:50.560 --> 01:54:54.030 We've also created new educational short videos 01:54:54.030 --> 01:54:56.010 that's accessible in multiple languages 01:54:56.010 --> 01:54:59.170 and closed caption to help our customers. 01:54:59.170 --> 01:55:02.390 And since we've made these rebate changes on July 1st, 01:55:02.390 --> 01:55:05.540 it's a little too early to see the full impact 01:55:05.540 --> 01:55:09.550 but so far we have close to 50% increase this year 01:55:09.550 --> 01:55:13.060 versus last year on customers who are taking advantage 01:55:13.060 --> 01:55:14.770 of these rebates. 01:55:14.770 --> 01:55:17.820 And then lastly, we have expanded the number 01:55:17.820 --> 01:55:22.040 of hotels participating in our hotel discount program, 01:55:22.040 --> 01:55:25.320 where we have negotiated up to 25% discounts 01:55:25.320 --> 01:55:27.850 for our customers and these are options 01:55:27.850 --> 01:55:30.797 for those customers who may not qualify 01:55:30.797 --> 01:55:34.933 for our 211 temporary lodging service for AFN customers. 01:55:37.130 --> 01:55:39.148 Okay, next slide please. 01:55:39.148 --> 01:55:39.981 [President Batjer] Jessica, 01:55:39.981 --> 01:55:41.510 before you go on can I just ask, 01:55:41.510 --> 01:55:46.293 what is the retail price of this backup battery? 01:55:48.560 --> 01:55:49.850 Yeah, so there's a lot 01:55:49.850 --> 01:55:51.440 of different price ranges 01:55:51.440 --> 01:55:54.810 and I will just give a couple of examples. 01:55:54.810 --> 01:55:57.300 A portable battery that most 01:55:57.300 --> 01:56:00.230 of our customers purchase last year cost 01:56:00.230 --> 01:56:05.230 between 100 to $200 and that is maybe about three 01:56:07.970 --> 01:56:12.970 or 400 watt hour capacity battery and then we also, 01:56:12.970 --> 01:56:17.110 in terms of generators, these vary as well, 01:56:17.110 --> 01:56:20.370 a customer can buy a $400 gas generator 01:56:20.370 --> 01:56:24.190 and that has 3,500 running wattage for it 01:56:24.190 --> 01:56:28.780 and then also, you can go up to a $500 generator 01:56:28.780 --> 01:56:29.613 and that would give you 01:56:29.613 --> 01:56:33.210 about a 5,000 running watt power capacity. 01:56:33.210 --> 01:56:34.570 So hopefully that gives a sense, 01:56:34.570 --> 01:56:36.480 but it is a pretty wide range so 01:56:36.480 --> 01:56:39.030 that customers can choose what works best for them. 01:56:40.340 --> 01:56:42.480 [President Batjer] And on the smaller batteries, 01:56:42.480 --> 01:56:45.620 what type of fuel source is there, 01:56:45.620 --> 01:56:47.240 is it on the smaller batteries, 01:56:47.240 --> 01:56:50.403 on the ones that would cost 100 to 150 or $200? 01:56:51.320 --> 01:56:54.830 Those batteries, typically they're lithium. 01:56:54.830 --> 01:56:57.663 I can't pronounce that, lithium ion batteries. 01:56:59.457 --> 01:57:00.400 [President Batjer] Okay, all right. 01:57:00.400 --> 01:57:01.233 Thank you. 01:57:02.770 --> 01:57:04.210 Before you go on real quick. 01:57:04.210 --> 01:57:05.930 President Batjer, I just do wanna be respectful 01:57:05.930 --> 01:57:07.690 of leaving enough time for public comment 01:57:07.690 --> 01:57:08.840 and we've got a couple more slides, 01:57:08.840 --> 01:57:13.240 mostly focused on CRCs as well as engagement with partners. 01:57:13.240 --> 01:57:15.990 So looking to your guidance on how much time you'd like 01:57:15.990 --> 01:57:18.773 to use to close this out before we move on. 01:57:20.950 --> 01:57:21.840 Let's try and get 01:57:21.840 --> 01:57:23.770 to a couple more slides. 01:57:23.770 --> 01:57:27.390 And we've been asking questions all along 01:57:27.390 --> 01:57:29.140 but I will probably before we turn 01:57:29.140 --> 01:57:33.040 to public comment, I'll go back to the virtual dais 01:57:33.040 --> 01:57:36.330 and make sure that everyone has their questions asked 01:57:36.330 --> 01:57:37.880 but I'm very, 01:57:37.880 --> 01:57:42.083 thank you Steve for being mindful of our public. 01:57:44.410 --> 01:57:47.160 Jessica if you wanna quickly go through the key points 01:57:47.160 --> 01:57:48.304 on (indistinct) answer questions. 01:57:48.304 --> 01:57:50.787 Thank you. Okay, thank you. 01:57:50.787 --> 01:57:52.737 So we can go to the next slide, please. 01:57:55.380 --> 01:57:57.720 So I wanna talk about our community resource centers 01:57:57.720 --> 01:57:59.820 and community crew vehicles. 01:57:59.820 --> 01:58:02.430 These continue to be a good way for us to connect 01:58:02.430 --> 01:58:05.370 with our customers and share information about status 01:58:05.370 --> 01:58:08.590 of events, providing resiliency, kit resources, 01:58:08.590 --> 01:58:11.070 and with any other customer service needs. 01:58:11.070 --> 01:58:14.420 I wanna mention that we do survey our customers 01:58:14.420 --> 01:58:17.670 as an option, and so on a scale of one 01:58:17.670 --> 01:58:20.420 to 10 customers have given us a score 01:58:20.420 --> 01:58:23.850 of 8.64 overall satisfaction with this program. 01:58:23.850 --> 01:58:26.100 I believe that was the question from earlier. 01:58:27.540 --> 01:58:30.820 And this year we have added nine new CRC locations 01:58:30.820 --> 01:58:33.490 as a result of refreshing, 01:58:33.490 --> 01:58:36.750 where we needed to bolster areas as needed 01:58:36.750 --> 01:58:39.310 and we have also doubled our internal staff 01:58:39.310 --> 01:58:42.430 that support our CRCs and CCVs to close 01:58:42.430 --> 01:58:44.600 to about 100 team members 01:58:44.600 --> 01:58:48.700 and we have recently finished all of our training sessions 01:58:48.700 --> 01:58:51.363 to prepare for activations this year. 01:58:52.330 --> 01:58:54.430 And then just some of our logistics. 01:58:54.430 --> 01:58:56.860 When a PSPS event is activated, 01:58:56.860 --> 01:58:59.410 we do hold daily external coordination calls 01:58:59.410 --> 01:59:01.690 to collaborate with local authorities, 01:59:01.690 --> 01:59:04.730 including (indistinct) CRCs. 01:59:04.730 --> 01:59:06.820 I wanna answer the question about the timeline 01:59:06.820 --> 01:59:09.100 of our CRC activations. 01:59:09.100 --> 01:59:13.610 So at about 72 hours out, we create our plans for our CRCs 01:59:13.610 --> 01:59:17.770 and our CCVs and at the 48 hour mark, 01:59:17.770 --> 01:59:20.820 we are busy mobilizing our resources 01:59:20.820 --> 01:59:23.840 and planning where do we send our employees 01:59:23.840 --> 01:59:26.860 and booking hotels for them and all of that. 01:59:26.860 --> 01:59:30.380 At the 24 hour mark we deploy our employees out 01:59:30.380 --> 01:59:32.910 into the field, so that the next day 01:59:32.910 --> 01:59:35.500 at the 12 hour mark they're ready to set up 01:59:35.500 --> 01:59:38.100 and they set up to start at 7:00 AM so 01:59:38.100 --> 01:59:40.853 that we can serve customers from 8:00 to 10:00 PM. 01:59:43.610 --> 01:59:46.100 I think that's the most important points here. 01:59:46.100 --> 01:59:49.190 I do wanna just quickly mentioned that, 01:59:49.190 --> 01:59:50.730 it's important for us to stay connected 01:59:50.730 --> 01:59:52.760 to our customer's experience so 01:59:52.760 --> 01:59:55.220 that we can make improvements and in fact, 01:59:55.220 --> 01:59:58.290 Steven got to visit a CRC last year 01:59:58.290 --> 02:00:00.000 and gave us back his insights, 02:00:00.000 --> 02:00:01.660 so I really appreciated that. 02:00:01.660 --> 02:00:05.100 Last year we added gloves and hand sanitizers to our kits 02:00:05.100 --> 02:00:06.880 and this year through practice, 02:00:06.880 --> 02:00:09.380 best practice discussions we are looking 02:00:09.380 --> 02:00:13.036 at providing a cooling case for medication. 02:00:13.036 --> 02:00:14.720 And so lastly, 02:00:14.720 --> 02:00:17.730 we're enabling eight resiliency zones this year 02:00:17.730 --> 02:00:21.570 with temporary backup power generation 02:00:21.570 --> 02:00:24.810 in certain communities to keep essential services energized, 02:00:24.810 --> 02:00:27.240 such as the neighborhood gas station. 02:00:27.240 --> 02:00:29.230 And five of these sites are ready now. 02:00:29.230 --> 02:00:31.942 and we have three in progress for October. 02:00:31.942 --> 02:00:33.140 And these sites are 02:00:33.140 --> 02:00:36.793 in some of our most frequently impacted communities. 02:00:38.370 --> 02:00:39.483 Any questions? 02:00:42.234 --> 02:00:44.840 [President Batjer] Yes, were these additional sites 02:00:44.840 --> 02:00:46.820 that you all chose. 02:00:46.820 --> 02:00:47.653 Two things. 02:00:47.653 --> 02:00:51.760 Did you work with the local community groups 02:00:51.760 --> 02:00:56.760 slash government slash tribal communities to site them? 02:00:56.930 --> 02:01:01.930 And did you say we need this or did they come to you 02:01:02.220 --> 02:01:05.483 and say, we need a CRC and third question, 02:01:07.310 --> 02:01:10.830 are there any requests for CRCs that you're not addressing 02:01:10.830 --> 02:01:13.543 in terms of some of the local government needs? 02:01:14.920 --> 02:01:17.020 I'll start with your last question, 02:01:17.020 --> 02:01:18.490 President Batjer. 02:01:18.490 --> 02:01:19.450 The answer is no. 02:01:19.450 --> 02:01:23.620 We have no remaining requests that we have not followed 02:01:23.620 --> 02:01:27.850 through on and as far as these nine news CRCs, 02:01:27.850 --> 02:01:30.250 we took the initiative based on, 02:01:30.250 --> 02:01:32.440 every year we look at our circuit situation 02:01:32.440 --> 02:01:36.170 and we take a look at our list of our CRCs to see 02:01:36.170 --> 02:01:38.760 if there were any topics we might wanna bolster. 02:01:38.760 --> 02:01:41.350 And of course, we reached out 02:01:41.350 --> 02:01:43.810 through our local public affairs group to work 02:01:43.810 --> 02:01:46.830 with local counties and authorities tribal areas 02:01:47.750 --> 02:01:50.670 to figure out where we should place our CRCs 02:01:50.670 --> 02:01:52.023 as we do during events. 02:01:53.835 --> 02:01:54.853 And Jessica I'll just add, 02:01:54.853 --> 02:01:56.760 it's a ongoing process. 02:01:56.760 --> 02:01:58.777 We continue to engage with our local partners 02:01:58.777 --> 02:02:01.610 and so I'm sure that additional opportunities 02:02:01.610 --> 02:02:03.770 for CRCs will be raised 02:02:03.770 --> 02:02:06.320 and we'll evaluate these working with them as well. 02:02:08.517 --> 02:02:11.201 Thank you and next slide. 02:02:11.201 --> 02:02:12.590 Let me, (indistinct) quick question, 02:02:12.590 --> 02:02:15.870 have you done a survey or an evaluation of how successful 02:02:15.870 --> 02:02:20.870 or impactful the CRCs have been to date 02:02:20.890 --> 02:02:22.810 to the communities so that you know 02:02:22.810 --> 02:02:25.060 whether or not you're meeting the needs 02:02:25.060 --> 02:02:26.980 of the community appropriately? 02:02:28.120 --> 02:02:30.220 Yes, absolutely. 02:02:30.220 --> 02:02:32.220 We do offer a survey 02:02:32.220 --> 02:02:35.730 that customers can take when they visit our CRCs 02:02:35.730 --> 02:02:38.690 and CCVs we ask for information if they would like 02:02:38.690 --> 02:02:41.590 to participate and so based on that, 02:02:41.590 --> 02:02:45.550 out of a scale of one to 10, we did receive an 8.6 02:02:45.550 --> 02:02:48.900 in terms of overall satisfaction from our customers. 02:02:48.900 --> 02:02:50.210 We know that customers come 02:02:50.210 --> 02:02:52.760 because they wanna know about the status of an event 02:02:52.760 --> 02:02:55.200 and they also wanna know how they can be prepared 02:02:55.200 --> 02:02:57.130 and there's a third reason why they visit is 02:02:57.130 --> 02:02:58.573 to charge their devices. 02:03:00.700 --> 02:03:02.800 And what kind of volume do you see 02:03:02.800 --> 02:03:04.670 at those CRCs? 02:03:04.670 --> 02:03:08.570 Is it pretty high by comparison to the population 02:03:08.570 --> 02:03:11.453 that's being impacted in that particular service area? 02:03:14.127 --> 02:03:15.220 That's a really good question. 02:03:15.220 --> 02:03:19.860 It ranges, depending on the event, the CRC location, 02:03:19.860 --> 02:03:21.430 at an aggregate level we had 02:03:21.430 --> 02:03:25.880 about 6,000 customers visit our CRCs and CCVs last year 02:03:27.700 --> 02:03:32.360 and that's out of about 138,000 unique customers impacted 02:03:32.360 --> 02:03:34.433 by our events last year. 02:03:37.950 --> 02:03:39.450 Thank you. 02:03:41.087 --> 02:03:44.053 [President Batjer] President Batjer, 02:03:44.053 --> 02:03:45.063 You just got 8.6, 02:03:46.503 --> 02:03:48.626 Is that right? I'm sorry. 02:03:48.626 --> 02:03:50.643 [President Batjer] Is that 8.6 out of. 02:03:51.640 --> 02:03:53.803 Can you hear me? Yeah, now we can. 02:03:54.760 --> 02:03:57.360 [President Batjer] Okay, so the 8.6 score 02:03:57.360 --> 02:04:00.800 Is that out of 10, Jessica? 02:04:00.800 --> 02:04:05.010 Yes, it's 8.6 out of 10. Okay, all right. 02:04:05.010 --> 02:04:07.920 In the meantime, on the resiliency zones, 02:04:07.920 --> 02:04:11.323 what kind of backup power generation is being used? 02:04:13.560 --> 02:04:15.610 They are going to be generators 02:04:15.610 --> 02:04:19.373 that we provide. Diesel? 02:04:21.095 --> 02:04:23.083 (indistinct) vegetable oil. 02:04:23.083 --> 02:04:24.670 (chuckles softly) 02:04:24.670 --> 02:04:27.670 I'm not sure actually what the type will be. 02:04:29.056 --> 02:04:30.835 [President Batjer] Okay, would be preferable 02:04:30.835 --> 02:04:32.520 if they're not diesel. (chuckles softly) 02:04:32.520 --> 02:04:33.353 Just saying. 02:04:36.000 --> 02:04:38.563 Yeah, (indistinct) 02:04:39.710 --> 02:04:41.840 Anyways, okay, thank you. 02:04:41.840 --> 02:04:43.895 By the way I noted the, 02:04:43.895 --> 02:04:47.110 you have 1600 community based organizations 02:04:47.110 --> 02:04:51.730 that you're interfacing with, that's very impressive 02:04:54.370 --> 02:04:59.370 and hopefully that's a very successful relationship. 02:05:02.610 --> 02:05:04.620 Yeah, thank you. Thank you. 02:05:07.337 --> 02:05:08.468 Okay, then I'll go ahead 02:05:08.468 --> 02:05:11.830 and just wrap up quickly on the last couple of slides, 02:05:11.830 --> 02:05:12.730 if that's okay. 02:05:12.730 --> 02:05:14.417 If we can go to the next one. 02:05:16.820 --> 02:05:18.403 Okay, I just wanna. 02:05:20.343 --> 02:05:21.830 [President Batjer] Like Steve said earlier, 02:05:21.830 --> 02:05:24.610 Jessica, if you could just hit the high points, 02:05:24.610 --> 02:05:25.960 so we're (indistinct) Sure 02:05:27.409 --> 02:05:30.362 [President Batjer] Continued time for the virtual dais 02:05:30.362 --> 02:05:32.380 to ask questions and then we've got 02:05:32.380 --> 02:05:33.430 to turn to public comment. 02:05:33.430 --> 02:05:36.220 So thank you. Yeah. 02:05:36.220 --> 02:05:40.220 I will just start by mentioning that it is really important 02:05:40.220 --> 02:05:41.200 for us to meet the needs 02:05:41.200 --> 02:05:43.207 of what our stakeholders are telling us 02:05:43.207 --> 02:05:47.450 and so we heard a lot of feedback and so between March 02:05:47.450 --> 02:05:50.030 and July we held over 100 meetings 02:05:50.030 --> 02:05:52.850 with our local and tribal government, 02:05:52.850 --> 02:05:56.010 public safety partners, emergency management, 02:05:56.010 --> 02:05:59.090 critical infrastructure providers, our working groups, 02:05:59.090 --> 02:06:02.140 advisory board and other stakeholders and customers 02:06:02.140 --> 02:06:05.010 and we started with outreach on those communities 02:06:05.010 --> 02:06:06.930 that were most frequently impacted, 02:06:06.930 --> 02:06:10.120 like Acton and Simi Valley and Santa Clarita 02:06:10.120 --> 02:06:12.660 and I wanna just share that overall 02:06:12.660 --> 02:06:16.810 after these community meetings, customers told us 02:06:16.810 --> 02:06:21.730 that 70% of them felt better informed after attending one 02:06:21.730 --> 02:06:23.790 of these meetings and these conversations, 02:06:23.790 --> 02:06:28.790 I just wanna call to attention that we had opportunities 02:06:28.910 --> 02:06:30.470 to meet our customer's needs. 02:06:30.470 --> 02:06:34.270 As Terry shared earlier, we got a lot of feedback 02:06:34.270 --> 02:06:36.030 in our live streams about wanting 02:06:36.030 --> 02:06:38.020 to know what circuit customers were on 02:06:38.020 --> 02:06:40.110 so we did make that improvement 02:06:40.110 --> 02:06:43.180 and Ranbir talked a lot about the notifications 02:06:43.180 --> 02:06:46.640 and the portal, which we've incorporated feedback 02:06:46.640 --> 02:06:48.840 But I wanted to say something where I was 02:06:48.840 --> 02:06:51.260 on a live stream and one customer was interested 02:06:51.260 --> 02:06:53.670 in our backup battery program and she was 02:06:53.670 --> 02:06:56.450 on medical baseline so we reached out to her 02:06:56.450 --> 02:06:59.810 and found out she was not on CARE so we helped enroll her 02:06:59.810 --> 02:07:04.100 because she was qualified and so we got that extra sign up 02:07:04.100 --> 02:07:06.950 and helped that customer, which was very rewarding for me 02:07:08.696 --> 02:07:10.600 and we also conducted, 02:07:10.600 --> 02:07:14.610 I wanna note that we conducted testing of our outreach 02:07:14.610 --> 02:07:18.790 to local governments, communications, water, waste water, 02:07:18.790 --> 02:07:21.430 just to test that our contacts are up-to-date 02:07:21.430 --> 02:07:23.993 and so we'll be repeating that in August. 02:07:26.341 --> 02:07:30.290 I think those are the main points that are important to me 02:07:30.290 --> 02:07:33.930 at this point and then just to maybe end 02:07:33.930 --> 02:07:35.373 with tribal governments. 02:07:36.970 --> 02:07:40.240 We continue to engage with our tribal government. 02:07:40.240 --> 02:07:44.220 We've had PSPS workshops, resiliency workshops. 02:07:44.220 --> 02:07:46.190 We continue to reach out 02:07:46.190 --> 02:07:48.810 and we've trained our local governments 02:07:48.810 --> 02:07:51.340 and tribal governments on their portal 02:07:51.340 --> 02:07:55.240 and we have about half of them in the process of signing up 02:07:55.240 --> 02:07:58.960 and then also I wanted to say that as we talk 02:07:58.960 --> 02:08:02.780 to our tribal governments about resiliency opportunities, 02:08:02.780 --> 02:08:06.140 one of the resiliency zones is actually a market 02:08:06.140 --> 02:08:09.230 that's owned by the Bridgeport Colony Indian Nation 02:08:09.230 --> 02:08:12.140 in Mono County so we're excited about that. 02:08:12.140 --> 02:08:14.950 So those are the key points and I'll end here 02:08:14.950 --> 02:08:17.090 with this last slide and point out, 02:08:17.090 --> 02:08:20.130 as you can see, we did get a lot 02:08:20.130 --> 02:08:25.130 of survey responses where there's a high level of awareness 02:08:25.640 --> 02:08:28.050 in terms of our efforts with local governments 02:08:28.050 --> 02:08:30.960 in high-risk areas and we know that 02:08:30.960 --> 02:08:34.737 while these marks are great we still have more that we want 02:08:34.737 --> 02:08:37.280 to do and more that we will collaborate on. 02:08:37.280 --> 02:08:38.920 So I would just end there. 02:08:38.920 --> 02:08:42.220 Unless there any questions, I will turn it back over 02:08:42.220 --> 02:08:43.053 to Steve. 02:08:48.110 --> 02:08:51.700 All right, just real quickly in closing President Batjer. 02:08:51.700 --> 02:08:53.721 I'll just reiterate a couple of points that you made 02:08:53.721 --> 02:08:55.290 at the beginning, but it's really important 02:08:55.290 --> 02:08:58.580 because we hear it and this is how we're focused. 02:08:58.580 --> 02:09:01.337 First, evaluated based on their actions 02:09:01.337 --> 02:09:03.830 and the results that you see. 02:09:03.830 --> 02:09:06.980 So as we get through the season, that's where we're focused. 02:09:06.980 --> 02:09:10.730 Fewer customers in scope, reduced impact to those customers, 02:09:10.730 --> 02:09:14.060 especially on the frequently impacted circuits, 02:09:14.060 --> 02:09:15.710 better communication coordination, 02:09:15.710 --> 02:09:17.260 as well as more customer services 02:09:17.260 --> 02:09:19.000 and we've talked a lot about those today. 02:09:19.000 --> 02:09:22.010 The second point is really that this is the work 02:09:22.010 --> 02:09:22.843 for this year. 02:09:22.843 --> 02:09:24.010 We'll continue to work on it 02:09:24.010 --> 02:09:26.250 but we're not done asking for feedback 02:09:26.250 --> 02:09:27.630 and I'm sure we will get plenty of it 02:09:27.630 --> 02:09:29.650 as we go through this season as well. 02:09:29.650 --> 02:09:32.710 So we've established the continuous feedback mechanisms 02:09:32.710 --> 02:09:34.940 through voice of customer surveys, 02:09:34.940 --> 02:09:38.380 all of these meetings that we've got with our partners, 02:09:38.380 --> 02:09:41.180 with local communities, working groups, 02:09:41.180 --> 02:09:44.380 it's a long list of, and a rich place to get that feedback. 02:09:44.380 --> 02:09:45.570 We won't just wait till next year. 02:09:45.570 --> 02:09:47.300 We'll adapt as we go through this year as well. 02:09:47.300 --> 02:09:49.810 So hopefully people are sharing their views 02:09:49.810 --> 02:09:51.170 as we go through it. 02:09:51.170 --> 02:09:53.950 Continuous improvement is one of our core company values 02:09:53.950 --> 02:09:56.880 and you've got our commitment that this year is going 02:09:56.880 --> 02:09:59.100 to look a lot better than it looked last year 02:09:59.100 --> 02:10:00.660 and I'm sure next year we'll leave and better 02:10:00.660 --> 02:10:04.430 because it's not something we solve in just one year. 02:10:04.430 --> 02:10:05.780 We will keep listening. 02:10:05.780 --> 02:10:09.260 We will stay engaged and we wanna hear the feedback 02:10:09.260 --> 02:10:12.160 from everywhere and with that, thank you 02:10:12.160 --> 02:10:13.850 and President Batjer back over to you 02:10:13.850 --> 02:10:17.087 for any additional questions that we can address. 02:10:17.087 --> 02:10:18.980 Thank you Steve very much 02:10:18.980 --> 02:10:22.160 and thank you to the other presenters. 02:10:22.160 --> 02:10:26.750 We are looking forward to a much different response 02:10:26.750 --> 02:10:30.390 from Edison this year, as we heard, as we noticed 02:10:30.390 --> 02:10:32.330 and I noted in my presentation 02:10:32.330 --> 02:10:34.660 earlier than had last year. 02:10:34.660 --> 02:10:37.690 As I said, you will be judged by your outcomes 02:10:37.690 --> 02:10:38.850 not by your plans. 02:10:38.850 --> 02:10:43.850 So I think we're sharing that same sentiment. 02:10:45.690 --> 02:10:48.530 Are there any other questions at this time 02:10:48.530 --> 02:10:51.813 from my colleagues on the virtual dais. 02:10:54.710 --> 02:10:57.270 I can't see you all so please speak up 02:10:57.270 --> 02:10:58.910 if you have a question. 02:10:58.910 --> 02:11:00.720 Yes President Batjer. 02:11:03.837 --> 02:11:06.040 Before I turn it to you Commissioner Shiroma, 02:11:06.040 --> 02:11:08.070 excuse me, but I just wanted to say 02:11:08.070 --> 02:11:13.070 that Director Ghilarducci was called away and he apologized 02:11:14.920 --> 02:11:17.447 that he had to step off the virtual dais 02:11:17.447 --> 02:11:19.960 and he will be joining us 02:11:19.960 --> 02:11:22.240 for the PG&E presentation this afternoon. 02:11:22.240 --> 02:11:23.867 So please, Commissioner Shiroma 02:11:25.670 --> 02:11:28.500 More of a comment, I think. 02:11:28.500 --> 02:11:33.500 And you mentioned the fact sheet which I sent up 02:11:35.350 --> 02:11:39.050 and it has a link to circuits 02:11:39.050 --> 02:11:41.400 and earlier this year, we heard a lot 02:11:41.400 --> 02:11:45.180 from local governments and customers 02:11:45.180 --> 02:11:48.493 from the Santa Clarita area, from Malibu, 02:11:49.587 --> 02:11:54.120 from many parts as (indistinct) 02:11:54.120 --> 02:11:57.440 and so it is good to be able to pull up the circuits 02:11:57.440 --> 02:12:00.720 that are in the queue or having three 02:12:00.720 --> 02:12:04.860 to four, covered conductors and to see that 02:12:04.860 --> 02:12:08.790 why these areas that we heard from are included 02:12:11.390 --> 02:12:12.840 in this list. 02:12:12.840 --> 02:12:16.140 I mean, I realized that these particular circuits 02:12:17.730 --> 02:12:18.860 may or may not have covered some 02:12:18.860 --> 02:12:21.770 of the (indistinct) calls in but many 02:12:21.770 --> 02:12:26.060 of the locales are familiar in terms of what I remember 02:12:27.120 --> 02:12:30.433 from the public comments from earlier this year. 02:12:31.377 --> 02:12:35.923 So I appreciate having access to the list. 02:12:37.510 --> 02:12:40.630 Be kind of nice to have a geographical map 02:12:40.630 --> 02:12:44.470 but at least having that list is, I think helpful 02:12:44.470 --> 02:12:48.320 to local government and to the public. 02:12:48.320 --> 02:12:50.964 If they can navigate your website and it's actually, 02:12:50.964 --> 02:12:51.797 (indistinct) 02:12:51.797 --> 02:12:52.993 If they are internet savvy. 02:12:54.660 --> 02:12:58.540 Just wanted acknowledge that that information is there. 02:12:58.540 --> 02:12:59.373 Thank you. 02:13:02.152 --> 02:13:03.652 President Batjer 02:13:04.540 --> 02:13:07.423 Yes hi, come on, please go ahead Caroline. 02:13:09.830 --> 02:13:12.167 Yes, yeah just to sort of a final comment really, 02:13:12.167 --> 02:13:15.990 wanted to just appreciate the presentation today 02:13:15.990 --> 02:13:20.990 from Edison and the detail and as the indicators seem 02:13:23.340 --> 02:13:26.030 to point things are moving in the right direction, 02:13:26.030 --> 02:13:28.100 do just wanna sort of highlight though 02:13:28.100 --> 02:13:29.850 that there were a number of items 02:13:29.850 --> 02:13:32.680 that there are still things that need to get done prior 02:13:32.680 --> 02:13:35.870 to the fall in terms of meeting those expectations 02:13:35.870 --> 02:13:37.400 and those targets. 02:13:37.400 --> 02:13:39.990 So I look forward to continuing to meet with Edison 02:13:39.990 --> 02:13:44.990 in our bi-weekly meetings on the corrective action plan 02:13:45.526 --> 02:13:46.496 because there are a number of items 02:13:46.496 --> 02:13:49.253 to continue moving forward on but do appreciate 02:13:49.253 --> 02:13:51.540 that the progress they've made today. 02:13:51.540 --> 02:13:52.373 Thank you. 02:13:53.504 --> 02:13:54.370 [Lauren Utterback] Hello, I'd like to queue 02:13:54.370 --> 02:13:55.560 for public comment. 02:13:55.560 --> 02:13:56.760 This is Lauren Utterback 02:14:00.410 --> 02:14:01.540 One moment, please. 02:14:01.540 --> 02:14:03.490 We haven't turned to public comment yet. 02:14:03.490 --> 02:14:05.890 We're running a little bit behind. 02:14:05.890 --> 02:14:06.883 Thank you. 02:14:09.870 --> 02:14:12.570 Are there any other questions from the virtual dais? 02:14:15.310 --> 02:14:18.080 Okay, see none. 02:14:18.080 --> 02:14:21.360 And then we will now turn to our public comment portion 02:14:21.360 --> 02:14:22.483 of our agenda. 02:14:23.520 --> 02:14:27.560 As a reminder, if you wish to make a public comment, 02:14:27.560 --> 02:14:32.560 please dial into 1-800-857-1917. 02:14:34.440 --> 02:14:37.773 Enter pass code 7218384# 02:14:41.610 --> 02:14:42.623 and press *1. 02:14:44.787 --> 02:14:46.770 You will be placed into a queue 02:14:46.770 --> 02:14:50.500 and the operator will take your name and organization. 02:14:50.500 --> 02:14:54.100 There may be a delay from the time you press *1 02:14:55.780 --> 02:14:59.690 to the time the operator asks for your information. 02:14:59.690 --> 02:15:02.673 So please be patient and stay on the line. 02:15:04.350 --> 02:15:09.350 You will be provided a two minute period of time to speak, 02:15:10.430 --> 02:15:11.640 two minutes. 02:15:11.640 --> 02:15:15.410 You will hear a bell sound when your time is up. 02:15:15.410 --> 02:15:16.810 Please listen for the bell 02:15:16.810 --> 02:15:19.163 and when you hear it, please end your comment. 02:15:21.460 --> 02:15:24.010 Operator, if you will please bring 02:15:24.010 --> 02:15:25.683 on our first caller, please. 02:15:27.950 --> 02:15:30.490 The public comment line is now open. 02:15:30.490 --> 02:15:33.353 Our first speaker is Melissa Kasnitz. 02:15:37.310 --> 02:15:38.930 Can you hear me? 02:15:38.930 --> 02:15:42.180 Yes, we can Melissa. Thank you. 02:15:42.180 --> 02:15:43.870 This is Melissa Kasnitz. 02:15:43.870 --> 02:15:45.150 I'm the legal director 02:15:45.150 --> 02:15:47.900 with the Center for Accessible Technology, 02:15:47.900 --> 02:15:48.940 an active party 02:15:48.940 --> 02:15:52.040 in all proceedings addressing de-energization 02:15:52.040 --> 02:15:54.670 and the representative of people with disabilities 02:15:54.670 --> 02:15:57.040 and medical vulnerabilities who are affected 02:15:57.040 --> 02:15:58.473 by power outages. 02:15:59.660 --> 02:16:01.930 Last year, the power shutoffs conducted 02:16:01.930 --> 02:16:04.950 by SCE were deeply problematic, 02:16:04.950 --> 02:16:08.300 particularly to the constituency that I represent 02:16:08.300 --> 02:16:10.170 and the feedback that was given 02:16:10.170 --> 02:16:13.913 in real time last year was not addressed in a timely manner. 02:16:15.080 --> 02:16:18.180 Especially for medical baseline customers the lack 02:16:18.180 --> 02:16:21.060 of support was evident except for the subset 02:16:21.060 --> 02:16:24.263 of those customers who were identified as critical care. 02:16:25.300 --> 02:16:28.060 I'm very glad to hear of the expansion of support 02:16:28.060 --> 02:16:29.640 for medical baseline 02:16:29.640 --> 02:16:32.670 and medically vulnerable customers this year 02:16:32.670 --> 02:16:35.630 but I have to say the presentation of this expansion 02:16:35.630 --> 02:16:39.133 as success remains tone-deaf. 02:16:40.660 --> 02:16:42.640 The efforts to address the needs 02:16:42.640 --> 02:16:44.860 of these constituencies were in place 02:16:44.860 --> 02:16:49.860 before the 2020 wildfire season and SCE failed to deliver. 02:16:50.630 --> 02:16:52.160 So aiming to reach that far 02:16:52.160 --> 02:16:55.430 for the 2021 fire season is the bare minimum 02:16:55.430 --> 02:16:58.473 that the utility should be expected to achieve. 02:16:59.590 --> 02:17:02.610 I do look forward to better service and I look forward 02:17:02.610 --> 02:17:05.730 to seeing the utility show a better understanding 02:17:05.730 --> 02:17:09.440 of the harms that their customers suffer from outages 02:17:09.440 --> 02:17:13.310 and to address those harms with at least as much insight 02:17:13.310 --> 02:17:15.930 as they address the fire risk 02:17:15.930 --> 02:17:19.800 that leads to this decision to turn off power. 02:17:19.800 --> 02:17:23.020 I'm also looking to learn more about who is paying the costs 02:17:23.020 --> 02:17:26.280 of the various services, including for the referrals 02:17:26.280 --> 02:17:30.700 to 211 and questions about how the CBOs 02:17:30.700 --> 02:17:34.150 that SCE relies on are compensated. 02:17:34.150 --> 02:17:37.190 How much of these costs are still coming out of pocket 02:17:37.190 --> 02:17:39.510 from customers who are the ones who have 02:17:39.510 --> 02:17:42.343 to endure the hardship from the power outages. 02:17:43.220 --> 02:17:46.660 Overall, I appreciate the efforts to do better, 02:17:46.660 --> 02:17:49.200 but I think there's a long way to go, 02:17:49.200 --> 02:17:50.500 particularly in meeting the needs 02:17:50.500 --> 02:17:52.310 of the most vulnerable customers. 02:17:52.310 --> 02:17:55.070 Thank you. Thank you 02:17:55.070 --> 02:17:56.743 Operator, the next caller please. 02:17:57.730 --> 02:17:59.410 Thank you, Ms. Kasnitz. 02:17:59.410 --> 02:18:02.060 Our next speaker is our Ariel Strauss 02:18:05.270 --> 02:18:07.370 Hi, this is Ariel Strauss 02:18:07.370 --> 02:18:09.630 for Small Business Utility Advocates. 02:18:09.630 --> 02:18:12.870 Thank you for holding this presentation. 02:18:12.870 --> 02:18:15.790 I wanted to point out that much 02:18:15.790 --> 02:18:19.370 of what is being done today has been recommended by, 02:18:19.370 --> 02:18:23.770 in terms of the improvements to covered conductor 02:18:23.770 --> 02:18:28.020 and other steps that SCE has taken has been requested 02:18:28.020 --> 02:18:32.520 quite loudly and consistently since 2019 by SBUA 02:18:32.520 --> 02:18:36.790 and other groups and these issues were largely unaddressed, 02:18:36.790 --> 02:18:39.690 at least not to the extent they are now 02:18:39.690 --> 02:18:44.470 until the Commission took action in January, 2021, 02:18:44.470 --> 02:18:46.390 switched to put out the important 02:18:46.390 --> 02:18:49.870 and critical continued involvement of the Commission 02:18:49.870 --> 02:18:54.140 ensuring that SCE and other IOUs take the necessary steps 02:18:54.140 --> 02:18:58.160 that are in many ways quite obvious and were needed 02:18:58.160 --> 02:19:00.310 for the last two years 02:19:00.310 --> 02:19:01.560 and it's somewhat disappointing 02:19:01.560 --> 02:19:04.800 that only now are being addressed as low urgency 02:19:04.800 --> 02:19:07.340 that we see in this presentation. 02:19:07.340 --> 02:19:12.340 I also wish to point out that the June 14th PS post event, 02:19:13.380 --> 02:19:17.740 PSPS report from SCE still states that the safety impacts 02:19:17.740 --> 02:19:20.690 of PSPS are not being evaluated or rather 02:19:20.690 --> 02:19:24.590 that the safety impacts of PSPS will be evaluated 02:19:24.590 --> 02:19:27.950 through some future mechanism that it's not yet known 02:19:27.950 --> 02:19:30.000 and I've not heard any discussion today 02:19:30.000 --> 02:19:33.470 of SCE's mechanism or method 02:19:33.470 --> 02:19:36.669 of identifying those safety impacts in order to ensure 02:19:36.669 --> 02:19:39.730 that PSPS events are only conducted 02:19:39.730 --> 02:19:44.720 when the safety considerations from wildfires outweigh those 02:19:44.720 --> 02:19:46.233 from a PSPS event. 02:19:47.390 --> 02:19:49.510 I look forward to further Commission involvement 02:19:49.510 --> 02:19:52.290 in this issue, particularly in the identification 02:19:52.290 --> 02:19:56.390 of safety impacts so that those can be avoided 02:19:56.390 --> 02:20:00.300 and that PSPS is only in fact used as a last resort 02:20:00.300 --> 02:20:01.920 in the interest of public safety. 02:20:01.920 --> 02:20:05.660 Thank you very much. Thank you. 02:20:05.660 --> 02:20:07.463 Operator the next caller please. 02:20:09.140 --> 02:20:10.940 Thank you, Mr. Strauss. 02:20:12.860 --> 02:20:14.523 Our next speaker is Hans Laetz. 02:20:17.580 --> 02:20:19.470 Good morning and thank you for your time. 02:20:19.470 --> 02:20:20.800 My name is Hans Laetz. 02:20:20.800 --> 02:20:25.800 I run a LPFM radio station that serves Malibu, California. 02:20:25.950 --> 02:20:26.870 Since we've been getting 02:20:26.870 --> 02:20:29.430 so many blackouts our radio station has had 02:20:29.430 --> 02:20:34.100 to really stretch its budget and install solar and batteries 02:20:34.100 --> 02:20:37.380 to the tune of around $30,000 to keep our radio station 02:20:37.380 --> 02:20:39.363 on the air when Edison can't. 02:20:40.350 --> 02:20:42.670 Edison has been of no support of this whatsoever 02:20:42.670 --> 02:20:43.570 despite the fact 02:20:43.570 --> 02:20:46.800 that our LPFM radio station is the only way 02:20:46.800 --> 02:20:50.140 to reach people in Malibu when the power is out. 02:20:50.140 --> 02:20:53.610 They're talking about setting up a disaster center out here, 02:20:53.610 --> 02:20:55.410 there's never been one set up in Malibu. 02:20:55.410 --> 02:20:58.210 There's no way for people to get information. 02:20:58.210 --> 02:21:00.610 Furthermore, all of the communications outreach 02:21:00.610 --> 02:21:03.580 that we've heard about at great length over and over again 02:21:03.580 --> 02:21:06.780 from Edison, including its summaries today, 02:21:06.780 --> 02:21:10.420 which by the way, we've heard again and again, and again, 02:21:10.420 --> 02:21:12.890 it's top down, it's not bottom up. 02:21:12.890 --> 02:21:17.000 Reporters who call in for information during PSPS warnings 02:21:17.000 --> 02:21:20.970 or blackouts are either stonewalled or gaslighted by Edison. 02:21:20.970 --> 02:21:22.880 We don't get information on the phone. 02:21:22.880 --> 02:21:26.040 We cannot get information online or via email. 02:21:26.040 --> 02:21:27.950 We ask specific questions about 02:21:27.950 --> 02:21:30.690 when specifically the circuits will be pulled, 02:21:30.690 --> 02:21:33.130 what the problem is or if they have any estimate 02:21:33.130 --> 02:21:36.030 on restoration and we get no answers. 02:21:36.030 --> 02:21:38.360 The problem is the company is all, 02:21:38.360 --> 02:21:42.720 everything we heard today was top-down, not responsive 02:21:42.720 --> 02:21:45.200 and when the situation goes into play, 02:21:45.200 --> 02:21:49.470 it becomes dynamic, people in Malibu and other areas need 02:21:49.470 --> 02:21:52.520 to know, should I send my kids to school? 02:21:52.520 --> 02:21:54.800 Is the highway going to be operable? 02:21:54.800 --> 02:21:56.300 Are the traffic lights going to work? 02:21:56.300 --> 02:21:57.870 How long will they be out? 02:21:57.870 --> 02:22:00.200 Should I try to make it into work or not? 02:22:00.200 --> 02:22:05.200 When we ask questions framed from that need to know basis, 02:22:05.680 --> 02:22:08.760 the Edison company has been totally unavailable, 02:22:08.760 --> 02:22:11.500 totally unable to answer those kinds of questions. 02:22:11.500 --> 02:22:13.420 Everything we've heard some today is talking 02:22:13.420 --> 02:22:16.040 about government to government or government 02:22:16.040 --> 02:22:17.470 to official spokesperson. 02:22:17.470 --> 02:22:19.711 We are not getting answers. 02:22:19.711 --> 02:22:24.270 There needs to be a way for low power FM stations that exist 02:22:24.270 --> 02:22:27.283 in places like the Santa Clarita Valley in, 02:22:29.600 --> 02:22:32.170 I'll hurry, and in Malibu to stay on the air. 02:22:32.170 --> 02:22:35.270 Edison needs to help us with generators and Edison needs 02:22:35.270 --> 02:22:37.460 to be responsive and give us answers, 02:22:37.460 --> 02:22:39.600 which they've been totally unable to do. 02:22:39.600 --> 02:22:43.993 Thank you for listening. Thank you Mr. Laetz. 02:22:45.730 --> 02:22:47.873 Operator, next caller please. 02:22:48.740 --> 02:22:50.780 President Batjer, there are no more speakers 02:22:50.780 --> 02:22:52.793 on the public comment telephone line. 02:22:54.420 --> 02:22:59.170 Okay, can you make the announcement again as to how to get 02:22:59.170 --> 02:23:02.840 into the public comment to just so we make sure 02:23:02.840 --> 02:23:06.163 that we've captured those who might be having difficulties? 02:23:07.090 --> 02:23:11.120 Absolutely, it is *1 if anyone would like 02:23:11.120 --> 02:23:12.820 to have a comment 02:23:12.820 --> 02:23:15.233 and please record your name for introduction. 02:23:33.840 --> 02:23:35.993 Anybody else joined operator? 02:23:38.770 --> 02:23:41.093 There are no speakers at this time. 02:23:42.316 --> 02:23:45.580 Okay, with that, thank you very much operator. 02:23:45.580 --> 02:23:48.150 With no more callers on the line, 02:23:48.150 --> 02:23:49.870 the public comment period is now. 02:23:49.870 --> 02:23:52.309 Excuse me Yes. 02:23:52.309 --> 02:23:53.370 [Lauren Utterback] This is Lauren Utterback 02:23:53.370 --> 02:23:55.480 from the Independent Living Resource Center. 02:23:55.480 --> 02:23:58.430 I had difficulty with signing on with the operator. 02:23:58.430 --> 02:23:59.650 Oh, I'm so very sorry. 02:23:59.650 --> 02:24:02.390 Go ahead Lauren. Thank you very much. 02:24:02.390 --> 02:24:04.060 Good morning and thank you for the opportunity 02:24:04.060 --> 02:24:05.290 to provide comments today. 02:24:05.290 --> 02:24:06.640 My name is Lauren Utterback. 02:24:06.640 --> 02:24:09.870 I am the emergency preparedness services manager 02:24:09.870 --> 02:24:12.450 for the Independent Living Resource Center, 02:24:12.450 --> 02:24:14.950 which serves the majority high risk area 02:24:14.950 --> 02:24:18.010 of Santa Barbara and Ventura counties when looking 02:24:18.010 --> 02:24:20.100 at SCE's territory. 02:24:20.100 --> 02:24:21.150 As you're all aware, 02:24:21.150 --> 02:24:23.220 the Independent Living Center serve individuals 02:24:23.220 --> 02:24:26.620 with disabilities of all income levels and ages 02:24:26.620 --> 02:24:29.040 and therefore serve a very high percentage of those 02:24:29.040 --> 02:24:33.110 within the broad definition of access and functional needs. 02:24:33.110 --> 02:24:35.840 I heard a lot of comments today regarding the past hearings 02:24:35.840 --> 02:24:38.770 in the last year or two of PSPS events. 02:24:38.770 --> 02:24:40.740 As a representative of an organization 02:24:40.740 --> 02:24:44.970 in a high fire risk area that does experience PSPS, 02:24:44.970 --> 02:24:47.900 I will say that in the past we have expressed concern 02:24:47.900 --> 02:24:52.460 about PSPS and even the way SCE handled them. 02:24:52.460 --> 02:24:56.090 However, there has been a marked improvement 02:24:56.090 --> 02:24:59.630 in communication, notification transparency 02:24:59.630 --> 02:25:02.770 and the overall relationship between SCE in general 02:25:02.770 --> 02:25:05.830 and especially with the AFN population. 02:25:05.830 --> 02:25:07.330 We're happy to be a part of the effort 02:25:07.330 --> 02:25:09.230 to identify AFN customers, 02:25:09.230 --> 02:25:11.030 to ensure they are knowledgeable 02:25:11.030 --> 02:25:14.270 about the programs available to them to be prepared. 02:25:14.270 --> 02:25:15.720 Additionally, SCE has 02:25:15.720 --> 02:25:18.300 far improved their backup power provision 02:25:18.300 --> 02:25:21.350 and connection with our organization to benefit the needs 02:25:21.350 --> 02:25:22.370 of our consumers. 02:25:22.370 --> 02:25:25.980 SCE has shown a genuine care and prioritization 02:25:25.980 --> 02:25:29.650 of the AFN community and we are very glad to work with them. 02:25:29.650 --> 02:25:31.620 They're making big changes, which take time, 02:25:31.620 --> 02:25:33.420 but they are obvious. 02:25:33.420 --> 02:25:35.110 We have significant. 02:25:35.110 --> 02:25:38.160 We have a specific contact and know who to go to 02:25:38.160 --> 02:25:40.170 for any issues and questions. 02:25:40.170 --> 02:25:42.460 I think we can all agree that's an achievement when working 02:25:42.460 --> 02:25:43.760 with a big company. 02:25:43.760 --> 02:25:44.593 Thank you. 02:25:48.770 --> 02:25:51.570 Thank you and I'm sorry you had difficulty getting in. 02:25:53.040 --> 02:25:55.040 Operator this time, is there anybody else 02:25:55.040 --> 02:25:56.090 that you're aware of? 02:25:56.926 --> 02:25:58.760 President Batjer there are no speakers 02:25:58.760 --> 02:26:02.560 at this time. Okay, thank you operator. 02:26:02.560 --> 02:26:05.620 Then I will end the public comment period. 02:26:05.620 --> 02:26:09.220 And again, I wanna thank everyone for joining us today. 02:26:09.220 --> 02:26:12.630 I wanna thank my fellow colleagues who have been 02:26:12.630 --> 02:26:13.630 on the virtual dais. 02:26:15.170 --> 02:26:19.280 Very much appreciate having Director Ghilarducci here 02:26:19.280 --> 02:26:24.220 with us today and very much appreciate all 02:26:25.470 --> 02:26:29.910 of our representatives and my colleagues from CPUC. 02:26:29.910 --> 02:26:33.910 I wanna thank our executive director, Rachel Peterson 02:26:33.910 --> 02:26:36.460 for her leadership in putting this together 02:26:36.460 --> 02:26:40.840 and for her leadership in the every other week meetings 02:26:40.840 --> 02:26:45.840 that we're having with Edison in terms of the action plan 02:26:46.670 --> 02:26:51.670 that we have been actively involved in since January. 02:26:52.270 --> 02:26:54.370 I wanna also thank Tony Noll 02:26:54.370 --> 02:26:57.610 and the entire team here at CPUC for all 02:26:57.610 --> 02:27:02.610 of the hard work putting this workshop and hearing together. 02:27:04.600 --> 02:27:06.380 It's been extremely informative 02:27:06.380 --> 02:27:08.970 and I also wanna thank Edison, 02:27:08.970 --> 02:27:10.930 the representatives of Edison 02:27:10.930 --> 02:27:15.370 for their informative presentation today 02:27:15.370 --> 02:27:17.890 and we really do look forward 02:27:17.890 --> 02:27:22.890 to a much improved wildfire response this wildfire season. 02:27:27.110 --> 02:27:29.720 So with that, I wanna thank you all for joining us 02:27:29.720 --> 02:27:34.720 and please do come back this afternoon and join us 02:27:35.260 --> 02:27:38.830 for the presentation that we will receive from PG&E. 02:27:38.830 --> 02:27:41.180 Thank you all very much for your participation. 02:27:43.750 --> 02:27:44.583 Thank you. 02:27:44.583 --> 02:27:46.190 That does conclude today's conference.